SSD SUPPORT SOLUTIONS

bizhub C258 ­ ALL ACTIVE SOLUTIONS

May 2022

Legal Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS
PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR APARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW
AND NCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE
LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, AND
CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

©2022 Konica Minolta Business Solutions U.S.A., Inc

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Table of Contents
Locating MFP power requirements, BTU data, warm up time, and first copy times.

CFA14 or CFA03 may occur if Image log transfer Settings is set to ON

CB003 error code may occur after coming out of sleep mode.

CD010, CD011, CD050 or CFA14

UK­208/UK­212 Wireless LAN Function Specification

When user is out of funds, panel freeze, warning message is displayed.

How to install the Unicode Font data after activating the LK­107.

CB003 occurs when exiting sleep mode.

How to Password protect user settings

New MFP Board for ISO15408 (IT Security)

User Box Settings under Administrator Settings is not displayed

When error codes are emailed, time stamp is off by 1 hour during Day Light Savings Time (DST).

Remote Deployment Tool (RDT) 1.1 Distributor System Administrator Restrictions/Limitations

Remote Deployment Tools Overview

Remote Deployment Tools (RDT) Benefits and Use Scenarios

C­E301 error occurs when configuring an MFP using RDT Distributor

Firmware upgrade AU­205H (OMNIKEY 5427CK)

Uploading a configuration file using an RF IDeas RDR­80581AK0 card reader

Uploading a Configuration using an FileRF IDeas RDR­80581AKU card reader

How to Configure a RF IDeas Ethernet 241 Card Reader to work with PaperCut 16.3

When printing from Cerner, there is no output

How to prevent unauthorized firmware update

How to install OCR Data fonts

CDC10 or CDC30 codes

How to eliminate the popup box for [No. Of Address]

When using the AU­205H card reader in CCID mode, the ID card numbers duplicate.

Preventing a failed automatic installation of the Web Browser

Support Information for Mobile Printing

Squeaking noise Relay Unit RU­513 for the FS­534 FS­537

Dropbox Connector Compatibility

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Table of Contents (cont.)

Using the SysLog capture procedure when frequently experiencing an error or jam code.

When using Status Notification, where is the machine location field?

Jam code 99­08 J99­08 99­08 FS­533 Finisher

uneven background spots dots mottled starry image

Tray selection changes involuntarily UPD driver only with Microsoft Word

Scan to SMB fails on MAC OS X 10.11 or newer.

Scan to USB option not available

Printing PDFs natively results in error message... bad PDF object 0

Scan to SMB fails after installing Microsoft security patches KB3161949 and KB3151949

"User Box Settings" of Administrator Settings isn't displayed when FW of the function version 3.0
is installed.

3002 error code after configuring MFP to communicate with bizhub vCare and Remote Panel
solution

Blank display, no lights, and no fans

Panel Customize Tool

Please insert funds flashes on the panel

How could RDT Distributor System Administrator be used to prevent unauthorized firmware
update?
Unable to load firmware

C9403

System Updates (Automatic Patch Update) for Fiery® IC­416

How to Transfer (User settings/Service Settings/Remote Access Settings)

DF­629, DF­704, ADF button missing.

Negative Image

Blurry copy, background trail edge, off the glass only

Unable to run Gradation, amber start button

Check Consumable Life button is missing.

How to configure MFP so Scans are not charged by a Jamex Vend System.

Scan­to­SMB 2.0, WannaCry, WannaCrypt Ransomware

Fiery® Command WorkStation™ (CWS) 6 supported controllers.

APS/ATS & Auto Rotate functions are grayed out on control panel, after enabling Key Counter I/F
Mode or Vendor Mode.

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Table of Contents (cont.)

Error message when Scan­to­E­mail from a MarketPlace MFP/UI

Keyboard Wedges Supported Card Readers

DF­704, transmitted faxes rotated or 66­xx jam codes.

MFP spools entire job before printing

Certain ‘supply’ items are missing are forward to Printfleet or Siteaudit DCA (Data Collection
Agents) for C368 series, 958 series, C227 series and 287 series.

TX Fax and Confirmation page rotated, reduced. Header and body are 90 degrees apart.

Failure to delete print job after printing with "Delete after Print" enabled

Sys/Start page is ejected after machine enters sleep mode

PC­Fax transmission reports do not list the contact name, only phone number

How to change the RINGER DETECTION PATTER (distinctive ring pattern detection) of the fax.

Authentication Device connection cannot be verified

How to Obtain Log files from the MFP?

Fax board can't be set to installed in service mode.

Konica Minolta Fiery® controller systems information

How to disable sleep mode?

Cannot auto obtain settings in the configuration tab within the print driver properties

Barcode Support for the LK­106

Scan to Email using Microsoft® Office 365™

Previous files of the same name are deleted when scanning to folder or scanning to email.

JS­506, C1182

How to safely remove EEPROM.

The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level
to zero.

C­FDEE when printing 3 pages or more using the Fiery® IC­416

IC­416 Support of Finishing with Thick 1

Intermittent start up after updating firmware

Excessive paper curl or possible jamming

Coin Op setup is Vendor 1 supported?

Unable to perform PDF search, i­option (LK­105 v4) and optional memory (UK­211) installed

Keyboard Wedge Supported Models

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Table of Contents (cont.)

Google Cloud Printing

Trouble Code C­FDEE

MFP might not start up with FW version 4.0 in FW Data Select folder

JS­506, intermittent C1182

How to configure an AU­204H to work with Equitrac© 5.6 using Keyboard Wedge LDD

How to Configure a UNITECH MS146 Barcode Slot Reader to work with PaperCut 16.4

Errors setting up on Fiery® and Papercut.

TX result report doesn't include fax image

Apps are not shown on bizhub Marketplace

Operation panel screen image is distorted

Are you able to copy in color on transparency?

The reserve job function is not available when a key counter or Vendor 2 mode is enabled.

The MFP cannot be managed or unmanaged.

MarketPlace circle slow access

Insufficient Memory message, also CE301 or CFA14 error codes.

MFP will not enter sleep mode

How to disable the "Change Settings or Finish" message.

Keep MFPs away from Vents, Windows and Strong Breeze

Banner printing for vendor mode

Certificate has been signed with SHA1 warning message on screen

How to change the default screen to appear after reset.

RDT SA MFP User logout issue after setting MFP User Authentication

An error was encountered while attempting a connection with the Core Accounting Server (CAS).

Background on scans

UK­212 DHCP does not assign IP addresses

Intermittent "Insufficient Memory" message

LDAP Advance search

AU­205H, (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not
perform authentication

RF Ideas RDR­80581AKU with Keyboard Wedge LDD beeps with card swipe but does not perform
authentication

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Table of Contents (cont.)

When connecting a Key Counter, password is displayed.

Panel does not close on embedded application after key counter is removed

The Japanese Language appears on the display of a new, unboxed, MFP

Print driver menu's do not display correctly when using True HD 4K Display Adapter

Supported USB drives

Konica Minolta Mobile Print v1.0

Unable to format HDD in Service mode

"Certificate has been signed with SHA1." message

Bar code printed with an X and "Invalid Character" error message.

How to confirm the content in a log capture is correct?

C­E301 error occurs when updating firmware by Remote Deployment Tools 1.4

G00­U8 firmware supports 2 VLAN Network Support

Retrieved Printed User Box Jobs, Print in Reverse Order

MFP Log Acquisition Tool

Self Diagnostic Function

PageScope Enterprise Suite (PSES)/NCDM and Remote Deployment Tools (RDT) is unable to
communicate with MFP upgraded to function version 4.2 or higher

How to disable the engine’s Remote Panel web page password.

AU­205H, Training Card Decks

Configuring an AU­204H to work with PaperCut using Keyboard Wedge LDD

How to Configure an AU­205H to work with Output Manager using Keyboard Wedge LDD

Configuring an AU­205H to work with Equitrac 5.6 using Keyboard Wedge LDD

How to Configure an AU­205H to work with Pharos.

AU­204H MagTek™ Magnetic Stripe Card Reader (Model P/N­ 21040140)

Managing the RFIDeas RDR­80581AKU using PaperCut (MIFARE).

How to setup AU­204H MagTek™ Card Swipe and managed by Pharos 5.2

How to setup AU­204H MagTek™ Card Swipe and managed by Pharos UniPrint 9.0

How to setup Dynamag MagTek® Card Swipe and managed by Pharos 5.2

Set up Dynamag MagTek® managed by PaperCut

How to enable Keyboard Wedge Mode on an MFP

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Table of Contents (cont.)

Location of Vendor 2 connection

Unable to print 8.5 x 14 Booklets from User Box

Changing paper media type on an MFP

Support Information for Mobile Printing

Operation Panel unresponsive

AU­205H, "invalid username or password" message

Slow printing from various applications

Unitech MS146 Slot Reader

How to enable Next Job Reservation

C­C180

Enabling Web Browser

AU­211p Loadable Device Driver (LDD)

Unable to export Account Track Counter.

How to Auto Delete Prints when an error occurs while manage with an Third Party Application

Introduction of IT5 and its features

Forward TX Setting missing

Unable to Scan to SMB after Microsoft® Windows® Update

How to configure Address Selection Confirmation Display

Disable SNMP v1/v2 without showing the Printer Offline

AU­102, CC212

When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of
the printer driver is not linked to Google Chrome

Fax transmission report

How to lock out Scan/Fax mode in Key Counter mode

How to calibrate the touch screen

When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under
"Devices and Printers" would not be reflected.

Unable to retrieve files from User Boxes via SMB Sharing

Administrator password fails from Pagescope Web Connection (PSWC).

Failed to Obtain Settings in driver after changing drivers in Advanced Tab

Jamming or blank pages when printing from Microsoft® Publisher

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Table of Contents (cont.)

InspectorTool ­ Collect information about print driver environment for troubleshooting.

Copy job will not stop printing in Vendor mode.

How do I set the machine to warn when Waste disposal tank is near full?

How to capture screenshots directly from an MFP panel

"Waste toner box installation error" message

Scan to Email "do you want to send it to the following address as well" message

Save and Restore from USB 8/8e/9 series MFP

"Authentication Failed" message

How to setup 802.1x EAP­PEAP and EAP­TLS.

"Wait warming up" message occurs between copy or print jobs

Print reports: configuration, demo page, all font lists and prints from USB are light.

PSWC does not respond after RDT distribution of SSL settings

How many pages can be scanned as one job?

How to Google Cloud Print (Print from ChromeBooks)

IC Card to Active Directory Authentication using LDAP Authentication [AU­205H(Omnikey

5427CK)] from the MFP

Multiple User Box print jobs printing in reverse order

Saving the Management List to a USB drive.

How to set up native printing on a Chromebook

Mojave Macintosh® (MacOS) version 10.14, "Output Method" and "Layout / Finish" are no longer
displayed

UK­212_Wireless LAN Specification

OCR Scanning, 2 sided Compact PDFs have blank pages or will not open

Marketplace app missing when using PSES (MyPanel+Authentication Manager)

MFP is hanging up at 2 pillars after replacing the eMMCB or SSDB

Recommended USB Flash Drive

Setting Storage Management Settings via RDT results in continual “Operating remotely" message

Scan to SMB: Server Connection Error 107

Location of the ICPs for MFP board

PaperCut CFA14, Card Reader not working Application removed from device

vCare fails to report information while in Sleep Mode

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Table of Contents (cont.)

Bypass Adjustment Procedures

How to repair License Management message “It is not possible to repair in the current state;
please initialize.”

Options missing from print driver in Macintosh® (macOS).

Intermittent Rebooting into Diagnostic Mode

"Exceeded the max number of addresses allowed for broadcasting" Error Message

PKI Print Driver Installation and Setting for Color 8 Series MFPs

ARC Abacus connection issue

How to Download Print Capture Files Via FTP

PDF Printing gibberish

Print Settings UI of the printer driver is not displayed properly when using a high resolution
monitor (including Microsoft Surface) in Windows 10

Driver Package Utility (DPU) version 2.8 ­ SSD_10 released for High Resolution Monitor Drivers

Printing from bypass tray changes bypass try settings on device

C­C180 followed by C­D261

T90 fax error

Send button is missing

Data light blinks, but will not print

How is First Copy Out Time (FCOT) determined?

How to set up Weekly Timer with Non­Business Hours Password and Account Track

An error occurred while viewing the guidance menu, "Contact your Service Administrator"
message occurred.

The New or Register button to create a new program does not show

Printing from MAC OS 10.14.6 job fails to print

FS­534, Remove paper from output tray when receiving a print job.

Secure print job not showing in job list

Postscript barcode fonts do not print

Changing the Administrator Password in Utility Mode and from PageScope Web Connection

Vendor 8­pin connector location

Default the subject line information when scanning to email

"Printers cannot be detected, please check port settings" message

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Table of Contents (cont.)

Drum Unit
Drum Unit Detection Error

SNMP v3 passwords do not match error

Server Connection Error ­ 16713768

Fax Confirmation Report (Paper Tray Setting)

"Output Method" and "Layout / Finish" are no longer displayed (macOS)

Content outlined in "Text Box" is not printed from Macintosh® (MacOS 10.14)

"Turn main switch OFF and ON" message at boot up

How to View Firmware Version and Function Level without CE Login

How to Create Custom Headers and Footers for Copy Jobs

Demo page and configuration page size issue

Recommended Fax Settings

When a PDF document is displayed on Google Chrome and printed using the PCL driver, PCL XL
error occurs and printing is not successful

Scan to SMB / DFS bizhub 8 series and bizhub 7 series with Windows 2012 or higher

Printing does not start right after card registration when using MFP with YSoft SafeQ
authentication and Serverless Pull Printing used.

Unable to login to bizhub Connector for Dropbox on IT5 devices

After selecting a destination from Address Book at FAX screen, the user taps on "Direct Input".
Then the same Fax number selected from Address Book is added on Fax to broadcast.
This problem does not occur at "Fax/Scan" but occurs only at "Fax" which is added on the
customized display.

When using User Authentication/Account Track, print job fails to print.

Machine stuck at 5 pillars upon boot up

Remote Panel ­ If the password has any special character, the access from browser errors.

When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the
report cannot be printed.

After selecting a destination from Address Book at FAX screen, the user taps on "Direct Input".
Then the same Fax number selected from Address Book is added on Fax to broadcast.

Insufficient password length for pop authentication causing disability of internet fax RX using
Gmail account

Light density on user's internal prints and from USB drive

Card shot is missing

Deploying Authenticode signed print drivers to a Windows® domain

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Table of Contents (cont.)

Remote Panel error when accessing from a browser

PDFs with Comment Stamps do not print Stamp properly using Direct Print

C­D353

USB thumb drive does not work with 4,4e,8,8e or i Series

How to add header/footer to Copy jobs

Memory Overflow when scanning

HID Mobile Access® ­ Compatible Devices (AU­205H GEN2)

CE Password Reset procedure

Parts life DC_K V­Care message

Excessive Curling/Scrolling on Exit; especially when Duplexing

Lines occur on internal test pages and prints. Copies are OK

Changing the SNMP v1/v2 Read Community Name

Error 32 when using scan to email

Print Controller Quick Reference

"HDD Data Backup Failed" message

Slow to print PDF documents from Preview/Safari on Macintosh® (MAC 10.14)

ADF is not seen by machine after EPROM replacement

The Document feeder speed slows down after first batch when using separate scan

Intermittent 32­01, 32­5 and 30­03 jam codes

Do not Answer to Fax when in Low Power mode

AU­205H GEN2 Item Number

How to reset or change the Administrator Mode password

Colors on the Operation Panel Are Inverted

How to reset the Administrator Password?

Faxes not being sent or received and no errors displayed

AU­205H (OMNIKEY 5427CK): Configuring a DESFire Card

Print List counter tab is not available

Remove bizhub MarketPlace screensaver after installing

Scan to Home to NetApp NAS fails when Color '8' series MFP is in PKI (CAC) mode

Print fax reports and other reports from a different tray

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Table of Contents (cont.)

Creating a Virtual Printer to Transfer Data

32­05

CFA17

Date and time are incorrect

How to set Job Priority for printing copy or print jobs and fax jobs

The Data light (LED) is always solid blue on MFPs with Fax kit installed

Save changes made to the copy screen as default

"No Server is Registered Contact Administrator" message

How to enable Marketplace One Touch Installer for bizhub 8 series

Missing color when copying or scanning

Scan to SMB. Server Connection Error Code: 107

Reset or change the Administrator password

How to configure Bizhub Remote Access

CC164 after replacing the MFP Board

CDFA1, CDF71, CDFA1 when scanning using DF

Extra blank page printing at the end of job from AS/400

Pagescope Data Admin duplicating users when importing

"Job deleted due to error" message

MFP does not retrieve an IP address from a DHCP server

"Requires Regular Maintenance" message

Fax selections and Off Hook button are missing

"Job Log Full" message

READY Replenish Toner message won't clear

Nack Error 29 when attempting to push authentication with Equitrac

Colors appear inverted on on MFP Operation Panel

How to set the landing page to an application screen

SMB scanning is not appearing on operation panel,

CD271 error after installing i­Option

Add watermark, date/time, header/footer, etc.,to a copy/print

How to Clean the Air Ducts of Toner Contamination

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Table of Contents (cont.)

How to enter Service Mode using an alternative method

FS­534/FS­534SD, fold not aligned properly

White spots

Unable to Print Reports or Print Jobs

Template selection screen not displayed in PageScope Data Administrator

C2154 during printing or copying

32­01 jam code occurs with a JS­506 installed

C­D370

C3725

How to see error code when message "Internal Error has Occured" displays

Scan to SMB fails intermittently when using SMBv1

Unlock the Administrator password

Password Length

CD341 nonvolatile data error

RightFax scans look pixalated.

"Preparing Security/External Document" message

Fiche Scanner application 10.2.1.2

Driver Install option is missing in Service Mode

Premature Failure of Image Unit /Developer Unit

"Replace Transfer Roller Unit" message does not clear replacement.

Printing Support for ARM based Windows 10 PCs and Surface Pro X Tablets

User box option missing

C40A1

Error Code: 200 & 201

Error Code: 200 & 201

Error Code: 200 & 201

TX N21 error

Fax to an IP address

DF Shifting image, black image and color pages when scan

20­02 only when coming out of sleep mode

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Table of Contents (cont.)

Account track window not displaying when printing from Microsoft® Edge browser.

Noise

Do you want to continue to use the destination and job settings?

FS­533, C1102

bizhub Remote Access v3.1.1

Keyboard Emulation Configuration Tool Quick Reference

How to Enable and Access Remote Panel

When registering an OpenAPI application an error 11 occurs

Setup VLANs

How to Configure Jamex/Coin­Op to Allow Printing

When printing 11x17 in Adobe Acrobat, image is shrunk and appears in corner of page.

FS­536: CC155

Screen is not locked out when Public User is enabled with Vendor mode.

C­5360 occurs at power ON

Unable to save a favorite using V4/Type­4 UPD v1.3.0.13

Unable to access the device with PSWC after TSL is disabled

Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023) with Active Directory

MFP Log Acquisition Tool

MAC address is showing as all 0's

PCL Tray Remapping with the Emperon controller

Print output of Excel workbook differs depending on generation of the native driver

Garbled output may occur when printing with Universal V4 PCL driver

When printing from Microsoft® Excel, the cells might be printed with different color from
selected.
Default SNMPv3 Read Passwords

1200dpi (Rasterize on PC) option no longer available in modern Konica Minolta print drivers

MFP LDAP card self­registration fails for some Active Directory users.

C­6106 is displayed as C­FD76

Repetition symbols are not printed correctly when printing Outlook 365 schedules

"Enabling advanced printing features" function in [Advanced] Tab

C2551, C2553, C2555, C2557 error codes

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Table of Contents (cont.)

USB not recognized when inserted into MFP

Improvement of display timing of "Please prepare a new toner bottle." at Toner Near Empty

If only a single application is registered in the MFP, the application will not activate directly by
pressing the APP button

Machine will reboot once a month with added software switch, created for CSRC issues

Excessive paper curl t exit tray

Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook)

Automatically print the body of an eMail

Printer Status via MIB (SNMP) is not correct when the MFP is at energy saving or sleep mode

Intermittent jamming from all trays

How to resolve "Input password is illegal" for Admin Mode

USB printing does not count when Vendor mode is enabled

Account Track turns OFF intermittently for all users connected to print queue

CFDDE MFP freezes when copying or scanning

CC15B after firmware update

CC155 after firmware update

IP Address Book cannot be registered by the batch setting in Data Administrator

Not all received fax data may be forwarded to Box

NAME:WRECK (CVE­2020­7461) Vulnerability

Sign in fails to bizhub Connector for Dropbox (1.1.6)

Check if the software switches are set to factory settings on MFP

HSTS Support for PageScope Web Connection on MFPs

User Authentication information is saved in the Excel file when default printer is using the UPD

MTU packet size

Macintosh® (macOS11) Big Sur Support

Support For New US Department of Defense CACs using PIV­Authentication Certificate

Manual Bypass Tray Width Adjustment Keeps Fails

Login Error occurs with Fiery® printing

Error R­29 may occur when sending a fax

Keyboard Wedge Supported Card Readers

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Table of Contents (cont.)

The operation panel freezes after Screen Saver is cancelled or ended

Box characters not printing from Word

KONICA MINOLTA Print Experience app automatically installs when using a Type 3 / V3 print
driver
Is it possible to install a Konica Minolta print driver on Big Sur with an M1 processor without
Rosetta2?

With VLAN enabled E­301 error occurs with Scan to Email or scanning from NW2

Login error occurs using Fiery® printing even though User and Password

Storage Management Setting menu option is missing

ID & Print: Jobs do not show up when logged in

Locate the serial number on Workgroup models

E­301

Force certain settings with the UPD

User Counter is not displayed in Page Scope Enterprise Suite

Part number for the DF adjusting sheet

Specific document is printed by direct print, some letters are displayed with "?".

Copy kit counter section of counter list is left with blank

Enable login by auto­selecting a certificate on the 2 types of CAC cards that each have a UPN
certificate with different digits

Set up advanced features in a driverless printing environment

The registration of device certificate may not work

Unable to log into MarketPlace DropBox

Install PCL fonts permanently on the device without using a Windows® OS.

LK­114 Server­less Pull printing changes for version.4.3

Printing from Microsoft Store App might fail to print in Point & Print Environment

Scan to Email, "Server disk full" message

Unable to Send or Receive faxes.

Poor OCR recognition

Copy Protection Utility Ver. 2.2.20000

Finishers Compatibility List

Copy screen appears after pressing the OK button in an error message

Printing through Windows® 2016 server locks up print spooler

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Table of Contents (cont.)

Window 11, it may fail to open a scanned document saved in the MFP Shared Folder

SSL/TLS communication fails as Device Certificate is expired

E­mail RX Print prints maximum 16 E­mails when receiving many E­mails from Gmail at a time

If the root certificate signature algorithm is SHA1, a warning will be displayed in the browser

Performing WSD scan

Rightfax: Confirmation pages do not print

Authentication failed message when logging in while job is scanning large jobs.

Troubleshooting a WebDAV Connection

Windows® 11, it may fail to open a scanned document

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Locating MFP power requirements, BTU data, warm up time, and first copy times.
Return to Contents
Reference
ID: KBA00644671
Updated: 12/31/2015 12:12:24 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 458,bizhub 558,bizhub 658,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C558,bizhub
C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Reference
Please refer to the power requirements document to see the data for this machine.
Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free
from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

BTU & SPEED DATA KBA00644671.jpg (177.60 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CFA14 or CFA03 may occur if Image log transfer Settings is set to ON

Return to Contents
Problem Solution
ID: KBA00029159
Updated: 6/20/2016 8:41:47 AM
Related Products:bizhub 227,bizhub 287,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690

Problem
CFA14 or CFA03 may occur if Image log transfer Settings is set to ON

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following special firmware.

bizhub 227/287/367 ­ A7AH0Y0­F000­GC4­84.

bizhub C258/C308/C368 ­ A7PU0Y0­F000­GC4­84.
bizhub C227/C287 ­ A7970Y0­F000­GC4­84

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 19 of 582

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CB003 error code may occur after coming out of sleep mode.
Return to Contents
Problem Solution
ID: KBA00029170
Updated: 5/30/2017 10:18:21 AM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub C258,bizhub C368,bizhub
C458,bizhub C558,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
CB003 error code may occur after coming out of sleep mode

Solution
CAUSE: MFP will not receive Data or Fax while in Sleep mode over night.

SOLUTION: Perform the following procedures:

1. Select Utility
2. Select Administrator Settings
3. System Settings
4. Power Save Settings
5. Power Consumption in Sleep Mode, select Disabled and OK.
6. Tel/Fax Auto Switch Select ON (Fax­> Function Parameter­> Address 0x0e0095 bit 5 to "1"­enabled)

Refer to the image below:

If this does not clear the code please move on to next step. (Remember to test if the code appears in
the morning when MFP comes out of sleep.)

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 20 of 582

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CB003 error code may occur after coming out of sleep mode. (cont.)
1. Select Utility
2. Select Administrator Settings
3. Select System Settings
4. Select Weekly Timer Settings
5. Weekly Timer On/Off Settings
6. Select Power Save Mode OFF

If the code still appears please do this last step:

Go into Service Mode

1. FAX
2. Function Parameter
3. Select Address ­ 000E00F4
4. Set Data ­ 00100001

Refer to the images below:

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 21 of 582

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CB003 error code may occur after coming out of sleep mode. (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 22 of 582

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CD010, CD011, CD050 or CFA14

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Known Error
ID: KBA00028014
Updated: 1/19/2016 10:35:08 AM
Related Products:bizhub C258,bizhub C308,MFX­C2590,MFX­C3090,MFX­C3690

Error
C­D011, C­D010, C­FA14, miscellaneous HDD errors.

Root Cause
Corrupt data.

Workaround/Fix

Please perform the following steps.

1. Update firmware to Special Firmware GC2­54. Follow the firmware update procedure detailed in the
Service Manual.
2. Backup all HDD Data and network settings. This can be performed by changing software switch 72 to
Hex 04. Then under [Utility], [Administrator Settings], choose [External Memory Backup] and
export. This can export:

Address Book
Authentication Data
Network Settings
Remote Access Settings
User Settings
Administrator Settings

Note: If the machine has Authentication or Account Track data to be backed up, it is advised to use
PageScope Data Administrator or HDD Data backup.
3. Perform Clear All Data. Enter Service Mode ­>[System 1] ­> [Initialization] ­>[Clear All Data].
Press the Start key and reboot when prompted.
4. Format Emmcb Physical. To be able to format the Emmcb the HDD must be unset in Service Mode ­
> [System 2] ­> [HDD] and unplugged. Then, go to Service Mode ­> [State Confirmation] ­
> [Memory/Storage Adjustment] ­> [Format] and select Physical.
5. Format Emmcb Logical. To be able to format the Emmcb the HDD must be unset in Service Mode ­
> [System 2] ­> [HDD] and unplugged. Then, go to Service Mode ­> [State Confirmation] ­
> [Memory/Storage Adjustment] ­> [Format] and select Logical.
6. Format HDD Physical. Reconnect the HDD and set it to installed in Service Mode ­> [System 2] ­
> [HDD]. Then perform a physical HDD Format, Service Mode ­> [State Confirmation] ­
> [Memory/Storage Adjustment] ­> [Format] and select Physical.
7. Format HDD Logical. Perform a physical HDD Format, Service Mode ­> [State Confirmation] ­
> [Memory/Storage Adjustment] ­> [Format] and select Physical.
8. Perform one more format in Administrator Mode. To format go to [Utility], [Administrator Mode],

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 23 of 582

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CD010, CD011, CD050 or CFA14 (cont.)

[Security Settings], [Storage Management Settings], [Format].
Note: After formatting make sure to install latest base or special firmware. Also reinstall movie data,
voice data, OCR dictionary data and PDF/A fonts if necessary.
9. As stated in the last step, install the latest base or special firmware, or you may receive a C­D012
Mount Error due to unformatted HDD.

Attachments
Double­click paper clip icon to view the attachment

Bulletin10072.pdf (521.50 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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UK­208/UK­212 Wireless LAN Function Specification

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Reference
ID: KBA00029428
Updated: 10/6/2021 2:05:51 PM
Related Products:bizhub 287,bizhub 367,bizhub C224e,bizhub C258,bizhub C284e,bizhub C364e,bizhub
C454e,bizhub C554e,MFX­C2280,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3680,MFX­C3680N,MFX­
C4580N,MFX­C5580N

Reference
This document provides the following specification information of wireless LAN function(UK­208/UK­
212).
­Compliance Standards
­Transmission Scheme
­Frequency Range
­Channel
­Data Transfer Speed
­Communication Mode
­Network Interface Settings
­Authentication /Encryption Algorithm

Please refer to the attached PDF or Excel file for further information.

Attachments
Double­click paper clip icon to view the attachment

Wireless LAN Specification.pdf (68.00 KB)

Wireless LAN Specification.xlsx (11.60 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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When user is out of funds, panel freeze, warning message is displayed.

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Problem Solution
ID: KBA00029436
Updated: 6/7/2017 4:40:09 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,MFX­C2590,MFX­C3090,MFX­C3690

Problem
PROBLEM: When user is out of funds, panel freeze, warning message is displayed.

Solution
CAUSE: Papercut was using an invalid code type for messaging, but when the 8 series machines came
out, they support the code type, however the code code type was being used to produce the message.

SOLUTION: Update Firmware and Papercut to be installed

1. Update firmware to GC1­84
2. Also download and install Papercut version 16.1.35654

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 26 of 582

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How to install the Unicode Font data after activating the LK­107.
Return to Contents
How To
ID: KBA00029616
Updated: 3/7/2017 11:48:37 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 367,bizhub
454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub
C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub
C654e,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C5580N

Question
How to install the Unicode Font data after activating the LK­107.

Answer
After installing/Activating the LK­107 (Unicode Font solution), you will need to install the Unicode Font
on to the MFP.

The Unicode Font Data is available for download from the Konica Minolta One Stop Product Support
site which is accessed via MKM;
https://www.mykonicaminolta.com/wps/portal/mkm
Home­>Service­>Service Tools­>One Stop Product Support.
Search by "Unicode_Font_Data" it is usually posted in the "Special Firmware" section for each product.

The process on how to install the Unicode Font is listed in the MFP's service manual.
Please see attached PDF documents for additional information.

Attachments
Double­click paper clip icon to view the attachment

Unicode iOption LK­107.pdf (62.90 KB)

C368_C308_C258.pdf (1,462.70 KB)

367_287_227.pdf (1,434.80 KB)

C287_C227.pdf (1,429.20 KB)

364e_284e_224e.pdf (1,522.10 KB)

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 27 of 582

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How to install the Unicode Font data after activating the LK­107. (cont.)
554e_454e.pdf (1,536.70 KB)

754_654.pdf (1,344.00 KB)

754e_654e.pdf (1,494.80 KB)

C364_C284_C224.pdf (2.20 MB)

C554_C454.pdf (2.20 MB)

C554e_C454e.pdf (1,475.50 KB)

C754_C654.pdf (2.50 MB)

C754e_C654e.pdf (1,422.80 KB)

C364e_C284e_C224e.pdf (72.30 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 28 of 582

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CB003 occurs when exiting sleep mode.

Return to Contents
Problem Solution
ID: KBA00029013
Updated: 9/15/2016 10:12:06 AM
Related Products:bizhub C258,bizhub C308,MFX­C2590,MFX­C3090,MFX­C3690

Problem
CB003 occurs when exiting sleep mode.

Solution
CAUSE: ErP mode under Weekly Timer Settings ON/OFF is set to ON.

SOLUTION: To disable (OFF) Erp under Weekly Timer ON/OFF Settings, perform the following.
1. Select Menu
2. Select Utility
3. Select Administrator Settings
4. Using the numeric keypad enter 12345678
5. Select System Settings
6. Select Weekly Timer Settings
7. Select Weekly Timer ON/OFF Settings
8. Select OFF
9. Press OK

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Password protect user settings

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How To
ID: KBA00030205
Updated: 11/4/2016 3:22:29 PM
Related Products:bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub
754,bizhub 754e,bizhub C220,bizhub C224,bizhub C224e,bizhub C258,bizhub C280,bizhub C284,bizhub
C284e,bizhub C308,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C452,bizhub
C454,bizhub C454e,bizhub C458,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub
C558,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub
C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2828,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Question
How to Password protect user settings.

Answer
1. Access Service Mode ­> System 2 ­> Software Switch Settings.
2. Change switch number 71 to Hex 10 then touch Fix

3. Verify your settings with the following steps.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 30 of 582

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How to Password protect user settings (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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New MFP Board for ISO15408 (IT Security)

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Reference
ID: KBA00030214
Updated: 5/17/2017 11:46:04 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 367,bizhub
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub C258,bizhub C284e,bizhub
C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C554e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C5580N

Reference
The New MFP board has a new Dip switch 201 added to it.

Turn Dip switch 201­1 to on for ISO15408 compliance

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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User Box Settings under Administrator Settings is not displayed

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Problem Solution
ID: KBA00030225
Updated: 11/7/2016 11:05:22 AM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C258,bizhub
C287,bizhub C308,bizhub C368,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690

Problem
User Box Settings under Administrator Settings is not displayed on the operation panel.

Solution
CAUSE: Dipswitch 25 is set incorrectly.

SOLUTION: Set dipswitch 25 to hex 40 by performing the following.

1. Select Counter
2. Select Display Keypad
3. Using numeric keypad press Stop 00' Stop 01
4. Enter CE Password 9272 4 times
5. Select System 2
6. Select Software Switch Setting
7. Using numeric keypad set Switch No. to 71 and Hex Assignment to 40
8. Press End
9. Press Exit

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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When error codes are emailed, time stamp is off by 1 hour during Day Light Savings Time (DST).
Return to Contents
Problem Solution
ID: KBA00030231
Updated: 6/8/2017 10:09:45 AM
Related Products:bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub
C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Problem
PROBLEM: When error codes are emailed, time stamp is off by 1 hour during Day Light Savings Time
(DST).

Solution
CAUSE: Daylight Saving Time isn't reflected to the description of sending time on E­mail Notification.

SOLUTION: Firmware upgrade required.

1. For all bizhub 4e models please install firmware version GD1­M0 or higher.
2. For bizhub C658 series install firmware version GC2­21 or higher
3. For bizhub 958 series install firmware version GC2­E1
4. For bizhub C287 series install firmware version GC2­E1
5. For bizhub C368 series: install firmware version GC2­E1

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Remote Deployment Tool (RDT) 1.1 Distributor System Administrator Restrictions/Limitations

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Reference
ID: KBA00030412
Updated: 1/17/2017 12:26:32 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 3300P,bizhub 3301P,bizhub
3320,bizhub 364e,bizhub 367,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 454e,bizhub 4700P,bizhub
4750,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub
C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
Remote Deployment Tool (RDT) 1.1 Distributor System Administrator (SA) has the
following Restrictions/Limitations.

In order to change the “Administrator Password” on a device via Distributor SA, the device must
already have an SSL certificate applied with Open API Communication Settings set to [SSL Only].
If If this is not already set on the device, an SSL certificate with [OpenAPI Communication
Settings] ­> [Use SSL/TLS] set to [SSL Only], would need to be applied via the same template
used to change the Administrator Password from Distributor SA to the device.

A maximum of 10 device certificates can be registered to a device. If 10 certificates are already

registered to a device , additional device certificate registration from Distributor SA to the device
will result in a “Fail”. status when writing the template. However, for settings other than [SSL
Setting], the settings may be updated.

The port number specified in a Distributor SA Template for [SSL Setting]­[OpenAPI

Communication Settings] ­> [TCP Socket] must not already be in use on the device. If the port is
already in use,writing the template from Distributor SA to the device will result in a "Fail”. status.
However, for settings other than TCP Socket, the settings may be updated.

When creating/using a Distributor SA Template, when setting [Device Generic Setting] ­ [Admin
mode] ­ [User Authentication/Account Track]­ [User/Account Common Setting] ­> [IP Filtering], the
setting of [Admin mode] ­> [User Authentication/Account Track] ­> [User/Account Common
Setting] ­> [Print without Authentication] must not be set to "Restrict" or the setting will fail when
writing the template to the device.

When creating/using a Distributor SA Template, when setting [Device Generic Setting] ­> [Admin
mode] ­> [Network Settings] ­> [TCP/IP Settings] ­> [IPv6] ­ [Auto IPv6 Setting] ­> [Global Address]
[Gateway Address][Prefix Length], the setting [Admin mode] ­> [Network Settings] ­> [TCP/IP
Settings] ­> [IPv6] ­> [Auto IPv6 Setting] ­> [Enable Settings] must be set to "OFF" or the setting
will fail when writing the template to the device.

When creating/using a Distributor SA Template, if the Staple and Punch options are not mounted
on a device, setting [Device Generic Setting] ­> [Admin mode] ­> [Admin Setting] ­> [Printer
Settings] ­> [Paper Setting] ­> [Staple][Punch] must be unchecked or template will fail when
writing it to the device

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Remote Deployment Tool (RDT) 1.1 Distributor System Administrator Restrictions/Limitations (cont.)

When using Internet Explorer, a Template that has been saved with 20 or more characters will
not be able to be exported.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Remote Deployment Tools Overview

Return to Contents
Reference
ID: KBA00030318
Updated: 1/17/2017 10:24:15 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 3300P,bizhub 3301P,bizhub
3320,bizhub 364e,bizhub 367,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 454e,bizhub 4700P,bizhub
4750,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub
C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
Remote Deployment Tools (RDT) is a system that collectively configures settings for multiple MFPs.

Remote Deployment Tools consists of the following applications:

Remote Deployment Editor: Creates a configuration information template

Remote Deployment Distributor: Manages templates and writes settings to the MFP

Remote Deployment Editor

Remote Deployment Editor is a stand­alone Windows application utilized to create templates with device
configuration information.
It is possible to import existing templates and/or obtain configuration information from an MFP.

Remote Deployment Distributor

RDT Distributor is a web­based application added to Netcare Device Manager (NCDM).
Both RDT modes are installed at the same time and access is controlled by login.
Both modes can collectively write settings to multiple devices.

Remote Deployment Distributor Service Mode

Templates used in Service Mode must first be exported by Editor, then imported into
Service Mode.
It is not possible the edit Templates in Distributor Service Mode.
A WebDAV server is required –Templates written to device using SNMP, OpenAPI &
Machine Auto Update Setting (MAU).
Remote Deployment Distributor Service Mode is only utilized by CE/SE.

Remote Deployment Distributor System Administrator Mode

System Admin Mode provides the ability to obtain settings from a device, create and
edit templates all within the same web interface.
Editor Templates are not used.
Templates are written to device using SNMP and OpenAPI.
Remote Deployment Distributor System Administrator Mode can be utilized by CE/SE
and Customer IT Admin.

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Remote Deployment Tools Overview (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Remote Deployment Tools (RDT) Benefits and Use Scenarios

Return to Contents
Reference
ID: KBA00030319
Updated: 1/17/2017 12:39:51 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 3300P,bizhub 3301P,bizhub
3320,bizhub 364e,bizhub 367,bizhub 4000P,bizhub 4020,bizhub 454e,bizhub 4700P,bizhub 554e,bizhub
654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3350,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub
C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Reference
Remote Deployment Tools (RDT) Benefits

Automating deployment of device settings

Remotely deploy settings to multiple MFPs/devices at a time.
Individually deploy settings to devices at small installations
Reduce configuration errors
1000s of settings available to be configured including:

­SSL Admin Password, Network Settings, Authentication/Account Settings,

­MFP/Device System and Security settings,
­FW,LDD, Service Mode Settings DIPW (Distributor Service Mode only)
­Device Specific settings (Distributor Service Mode only)

Copy setting template from a configured device:

­Save settings as a Template

­Deploy to other devices

Reduce setup time and service calls for Mid­Large Installation

Reduce setup time at Bizhub Setup Center.
Remotely push out configuration change at existing Customers

RDT Use Scenarios

Case 1: Deliver many devices to the same Customer. Set up devices with same settings.Collectively distribute the template via Remote
Deployment Distributor

Case 2: Specific or Standard configurations need to be applied at many Customers. Configuration errors must be prevented
Create templates using Editor and/or Distributor, then distribute to the field for use.

Case 3: Configure the same settings for newly deployed devices that must match existing device settings.Import the settings from an
existing device to Editor or a Remote Deployment Distributor System Admin template. Then, write them to the new devices using Remote
Deployment Distributor.

Case 4: Configure Editor template, then export in USB format. Apply settings to devices individually.

Case 5: At BSC, after settings configured on MFP for Deployment:Settings saved to USB and imported to Editor Template. If deployment
settings change, the Template is updated in EditorThen applied via USB method to MFPs
Note: Not all settings supported via USB method.

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Remote Deployment Tools (RDT) Benefits and Use Scenarios (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­E301 error occurs when configuring an MFP using RDT Distributor

Return to Contents
Known Error
ID: KBA00031008
Updated: 1/25/2017 1:28:03 PM
Related Products:bizhub 287,bizhub 367,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690

Error
C­E301 occurs when configuring an MFP using RDT Distributor.

Root Cause
Firmware requires updating.

Incorrect memory reference.

Workaround/Fix
Install special firmware version GC2­G3.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Firmware upgrade AU­205H (OMNIKEY 5427CK)

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How To
ID: KBA00030428
Updated: 1/25/2017 3:05:55 PM
Related Products:bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­
4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
Firmware Upgrade procedure on the AU­205H (OMNIKEY 5427CK).

Answer
Refer to the attached documentation for details on upgrade procedure.

Attachments
Double­click paper clip icon to view the attachment

AU­205H_Firmware_Upgrade.pdf (1,283.10 KB)

AN0407_E.1_OK5x27CK_Firmware_Upgrade_AN.pdf (352.00 KB)

CCID ­ SmartCard Reader.zip (7.70 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Uploading a configuration file using an RF IDeas RDR­80581AK0 card reader

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How To
ID: KBA00031015
Updated: 1/31/2017 2:29:38 PM
Related Products:bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Question
How to upload a configuration file using an RF IDeas RDR­80581AK0 card reader.

Answer
Refer to attached documentation.

Attachments
Double­click paper clip icon to view the attachment

RDR­80581AK0_Uploading_a_Configuration_File.pdf (859.00 KB)

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Uploading a Configuration using an FileRF IDeas RDR­80581AKU card reader

Return to Contents
How To
ID: KBA00031016
Updated: 1/31/2017 1:13:27 PM
Related Products:bizhub 367,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
How to upload a configuration file using an RF IDeas RDR­80581AKU card reader.

Answer
Refer to the attached documentation.

Attachments
Double­click paper clip icon to view the attachment

RDR­80581AKU_Uploading_a_Configuration_File.pdf (826.50 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Configure a RF IDeas Ethernet 241 Card Reader to work with PaperCut 16.3
Return to Contents
How To
ID: KBA00031047
Updated: 7/18/2018 11:29:59 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 4050,bizhub 454e,bizhub 458,bizhub 4700P,bizhub 4750,bizhub 554e,bizhub
558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub
C3350,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C658,bizhub
C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N

Question
How to Configure a RF IDeas Ethernet 241 Card Reader to work with PaperCut 16.3

Answer
Please perform the procedures mentioned in the attached PDF.

Attachments
Double­click paper clip icon to view the attachment

C308_Ethernet241_AKU_V1_0.pdf (12.80 MB)

Ethernet241_USB­Serial_Manual.pdf (5.00 MB)

Ethernet241­USBSerialQuick_Start_Guide.pdf (550.90 KB)

Ethernet241­SerialUSB.pdf (534.10 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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When printing from Cerner, there is no output

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Problem Solution
ID: KBA00031347
Updated: 6/6/2017 6:27:24 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 36,bizhub 364e,bizhub
367,bizhub 368,bizhub 4050,bizhub 42,bizhub 454e,bizhub 458,bizhub 4750,bizhub 558,bizhub
654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub
C308,bizhub C35,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­
4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3035,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
PROBLEM: When printing from Cerner, there is no output

Solution
CAUSE: Cerner requires Status Read Back (SRB) messages to be answered before sending the print
job.

SOLUTION: Perform the following procedures:

For A4 machines (handling letter or legal size), enable Bidirectional setting under Port 9100

For A3 machines (handling up to ledger size), set soft switch 61 to 0c in Tech Rep mode.

Reboot the MFP after making the change.

For A3 machines, In some situations the change does not work at first, in those few cases, initializing
the Network settings, from the Security Settings ­> Detail selection should get the function to operate.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to prevent unauthorized firmware update

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How To
ID: KBA00031363
Updated: 3/29/2017 10:40:38 AM
Related Products:bizhub 287,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690

Question
What are the steps to prevent an unauthorized firmware update?

Answer
Please reference the attached "PREVENT UNAUTHORIZED FW UPDATE BY USB CONNECTION
PERMISSION.pdf" for detailed information.

Attachments
Double­click paper clip icon to view the attachment

PREVENT UNAUTHORIZED FW UPDATE BY USB CONNECTION PERMISSION.pdf (340.90 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to install OCR Data fonts

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How To
ID: KBA00031403
Updated: 7/7/2017 5:53:29 PM
Related Products:bizhub 224e,bizhub 227,bizhub 308,bizhub 36,bizhub 367,bizhub 4050,bizhub
42,bizhub 4750,bizhub 558,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C35,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851FS,bizhub C451,bizhub C452,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2880,MFX­C2880N,MFX­C3035,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Question
QUESTION: How to install OCR Data fonts.

Answer
ANSWER: Open a cmd window and LPR the file to the MFP. LPR –S server IP Address –P filename
The fonts will be installed on the hard drive. Note: you may need to install the LPR port monitor through
Programs and features/ Turn Windows® features on or off

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CDC10 or CDC30 codes

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Known Error
ID: KBA00031404
Updated: 4/21/2017 3:37:56 PM
Related Products:bizhub C258,bizhub C308,MFX­C2590,MFX­C3090,MFX­C3690

Error
CDC10 or CDC30 codes

Root Cause
CDCxx is a security code.

Workaround/Fix
Escalated to Konica Minolta Japan:
Escalations System Support has escalated this issue to the Engineering Japan for review and possible
correction. If viewing this solution via the web, please establish a Request (ticket) via the web or by
calling our Contact Support Center (CSC) at 1­800­825­5664. For phone advisors, please attach to this
solution so that an automatic email will be sent to the technician when this solution is updated. End the
call with call code "escalated to Japan".:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to eliminate the popup box for [No. Of Address]

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How To
ID: KBA00031528
Updated: 4/26/2017 5:10:01 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub
958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question

QUESTION: How to eliminate the popup box?

Answer
ANSWER: Perform the following procedure:

1. [Utility]
2. [Administrator Settings]
3. [System Settings]
4. [Preview Settings]
5. [Original Direction Confirmation Screen]
6. Set to OFF
7. [OK]

Attachments
Double­click paper clip icon to view the attachment

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How to eliminate the popup box for [No. Of Address] (cont.)

HOW TO NoOfAddressPopUp.pdf (539.20 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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When using the AU­205H card reader in CCID mode, the ID card numbers duplicate.
Return to Contents
Problem Solution
ID: KBA00031707
Updated: 5/2/2017 12:40:40 PM
Related Products:,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub
958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Problem: When using the AU­205H card reader in CCID mode, the ID card numbers duplicate in the Application
Solution log (IE: PaperCut, Equitrac, etc.).

When the new user tries to register the card at the MFP, the Application Solution logs them in as another user.

Solution
Solution: At the MFP, change the "IC Card Type Setting" to "Use Card Reader Settings". (Please see attached
image)

Perform the following procedures:

1. Press Utility.
2. Administrator Settings.
3. General Settings.
4. Register Card Authentication.
5. IC Card Type Setting.
6. Select Use Card Reader Settings.

Attachments
Double­click paper clip icon to view the attachment

Use Card Rdr Settings.png (20.00 KB)

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Preventing a failed automatic installation of the Web Browser

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How To
ID: KBA00028206
Updated: 6/27/2016 8:41:03 AM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub C258,bizhub C308,MFX­C2590,MFX­C3090

Question
How can a failed automatic installation of the Web Browser (iOption LK­101v3) be prevented?

Answer
After installation of the MFP, the LK­101 Web Browser is set to automatically install. Should the Web
Browser fail to auto install, reference the attached documentation to manually install it.
The MFP needs to be on a network capable of reaching the internet for this procedure to work. This
can be confirmed by plugging in a laptop to the customer's network and confirming internet connectivity.
1. Obtain a request code form: Service Mode => Billing setting (Stop, 9) License Manager => Request
Code.
2. Call the CSC at 800­825­5664 and ask to obtain an initialization code from an adviser; a request
code is required to get this.
WARNING: Before entering the initialization code, be sure to know all token numbers for any iOption
installed in the MFP; they will be uninstalled when initialized.
3. Enter the initialize code in the License Manager menu under Initialize. The MFP will reboot, and any
iOption will be gone.
4. Go to Service Mode => Billing Setting => License Manager => Activation => Highlight “Token” =>
Highlight Web Browser => click "Apply". The MFP should read "waiting" for 2­5 minutes, and eventually
will reboot. When it comes back up, the Web Browser should be available, and no manual installation
will be necessary under admin mode.

Attachments
Double­click paper clip icon to view the attachment

QuickStartGuide­WebBrowser.pdf (243.60 KB)

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Support Information for Mobile Printing

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Reference
ID: KBA00029765
Updated: 5/2/2017 2:07:34 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 3300P,bizhub 3301P,bizhub 3320,bizhub
364e,bizhub 367,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 454e,bizhub 4700P,bizhub 4750,bizhub
554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub
C3100P,bizhub C3110,bizhub C3350,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C754,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
support technical information for Mobile Printings

­ Compatible Printer Models

­ Firmware versions
­ DipSW/Function versions in order to enable to print.
­ Required Options

<Supported Mobile Printings>

­ AirPrint
­ Google Cloud Print
­ Android Printing Framework
­ Mopria
­ Wi­Fi AP mode
­ Wi­Fi Direct
­ NFC Tag Sticker
­ NFC Reader
*Please see the attached Excel file for more details

Note:Information in the document will be updated every time we obtain an approval of the additional
printer models.

Attachments
Double­click paper clip icon to view the attachment

KM_OWN_SupportInfo_for_MobilePrint20160908.xlsx (19.20 KB)

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Squeaking noise Relay Unit RU­513 for the FS­534 FS­537

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Problem Solution
ID: KBA00031718
Updated: 5/3/2017 10:47:35 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub 458,bizhub
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C258,bizhub
C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C458,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Problem
Squeaking noise from the RU­513 during warm up cycling, copying, or printing.

Solution

CAUSE: Worn or failed white bushings on the RU­513. The bushings are located on the bottom side of the RU­513.
Refer to the image.

SOLUTION: Remove the RU­513 and inspect the 3 bushings. Clean and apply PlasGuard Grease, or Lubrication Oil if
the bushings are not worn, old, damaged, or out of round. Replace the bushings if necessary. Refer to the images
below.

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Squeaking noise Relay Unit RU­513 for the FS­534 FS­537 (cont.)

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Squeaking noise Relay Unit RU­513 for the FS­534 FS­537 (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Dropbox Connector Compatibility

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Reference
ID: KBA00031753
Updated: 5/4/2017 4:03:39 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub
658,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284,bizhub C287,bizhub C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
Due to the IWS requirements for the Dropbox Connector, only the following MFPs are supported at this
time:

Bizhub 367, 287, 227

Bizhub C458, C368, C308, C258
Bizhub C287, C227
Bizhub 958PRO, 958, 808, 758
Bizhub C658, C558, C458
Bizhub 558, 458, 368, 308
Bizhub C3851FS, C3851, C3351

The supported IWS versions are:

2.0.2, 2.0.3, 2.0.4, 2.5.0, 2.5.1, 2.5.2, 2.5.3, 2.5.4

The IWS version loaded on the MFP can be determined by checking the last page of the installed
firmwares release notes.

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Using the SysLog capture procedure when frequently experiencing an error or jam code.
Return to Contents
Problem Solution
ID: KBA01200494
Updated: 5/9/2017 10:01:22 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 454e,bizhub 458,bizhub
554e,bizhub 558,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C5580N,MFX­C5590

Problem
Using the SysLog capture procedure when an error or jam code is continually indicated.

Solution
Please follow the attached step­by­step procedures.
IMPORTANT: Machine MUST be in the jam or error message state when capturing the log.
Notes:
1. Set the DIP switches stated in the document before the log can be captured (it will not communicate
with the utility if this setting is not done).
2. Download Tera Term (6.2MB) which is an alternative to HyperTerminal. This application is referenced
in the attached procedures. If unfamiliar using Tera Term, refer to the Tera Term Help Index.
3. To view the attached documents, you may need to download a free copy of Microsoft® Excel® Viewer
(74MB).

Attachments
Double­click paper clip icon to view the attachment

C364_C554_C754_Series_Complete_log_capturing_procedure.xlsx (573.10 KB)

C754series_C364series_log_capturing_procedure­Jam 13­01_indication.xls (214.50 KB)

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When using Status Notification, where is the machine location field?

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How To
ID: KBA00031558
Updated: 5/19/2017 2:33:11 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 454e,bizhub 554e,bizhub 654e,bizhub C258,bizhub
C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Question
QUESTION: When using Status Notification, (status by e­mail), where to enter the info for the
machine's location?

Answer
ANSWER: Enter PageScope Web Connection and log in as the administrator.
The path to the field is as follows:

PSWC=> Admin=> Network=> IPP=> Printer Location

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Jam code 99­08 J99­08 99­08 FS­533 Finisher

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Known Error
ID: KBA00026625
Updated: 5/23/2017 11:10:55 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284e,bizhub C287,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub
C554e,bizhub C558,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Error
Jam code 99­08 FS­533 Finisher

Root Cause
This can be caused by worn springs on the paper weight detection actuator.
Also, sensors PS103, PS104 can have a faulty connection or have failed.

Workaround/Fix
Replace the two springs related to paper weight sensor:
A2YUPPN900 Tension Spring (#18)
A2YUPPN800 Tension Spring (#21)
A2YUPPT800 PS103 (#14)
A2YUPPT800 PS104 (#14)

Also, be sure all connections to sensors PS103 and PS104 are good.
Sensors PS103 and PS104 can be checked in Service mode­> State confirmation­> Sensor Check.
Replace these with the latest part numbers found in the FS­533 parts manual. Refer to the image
below:

FS­533

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Jam code 99­08 J99­08 99­08 FS­533 Finisher (cont.)

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uneven background spots dots mottled starry image

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Problem Solution
ID: KBA00031920
Updated: 5/24/2017 9:34:58 AM
Related Products:bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C308,bizhub C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,MFX­C2280,MFX­C2590,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C5580N

Problem
Poor quality on copies, prints, and internal pages. Uneven background appears in the printable area.
Parts replaced previously to the solution were the transfer belt and magenta image unit. The images
below show a sample with a magenta background but can also occur with other colors. Refer to the
images below.

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uneven background spots dots mottled starry image (cont.)

Solution
The background appeared even when a small section of the the glass was blocked. Follow appropriate
troubleshooting procedures within the Service manual. Ensure good wiring contacts and no wire shorts to frame
between the image units and the HVU. Replacing the High voltage unit (HV) resolved the quality issue.

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Tray selection changes involuntarily UPD driver only with Microsoft Word
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Problem Solution
ID: KBA00031940
Updated: 5/25/2017 10:28:33 AM
Related Products:bizhub C258,bizhub C308,bizhub C3100P,bizhub C3350,bizhub C368,bizhub
C3850,bizhub C3850FS,MFX­C2590,MFX­C3090,MFX­C3690

Problem
Only when using the UPD driver, tray selection will change, involuntarily, if the printer is changed, in the
print tab, with Microsoft Word.

Solution
CAUSE: Driver issue with the UPD driver version 2.9.0/3.0.0/3.1.0

SOLUTION: Download and install the new UPD driver version 3.2.2.0/PCL or PS

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Scan to SMB fails on MAC OS X 10.11 or newer.

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Problem Solution
ID: KBA00032003
Updated: 8/31/2017 9:21:23 AM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub
958,bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
PROBLEM: Scan to SMB fails on MAC OS X 10.11 or newer.

Solution
CAUSE: Mac OS X 10.11 and newer has introduced changes to SMB protocols which is causing MFP to reboot and SMB scans to
fail.

SOLUTION: Upgrade MFPs to K7 or newer firmware with the following settings:

Installing K7 and change the function version to 3.3 (softswitch 25 to Hex 70).
SMB Parameters (NTLM V1/V2 On, SMB Security Signature Setting (Only when Requested)
NTP is on

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Scan to USB option not available

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Problem Solution
ID: KBA00029710
Updated: 6/6/2017 7:31:21 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,MFX­C2590,MFX­C3090,MFX­C3690

Problem
PROBLEM: Scan to USB option is not available

Solution
CAUSE: Software glitch.

SOLUTION:
1. Select [Admin Settings] > [System Settings] > [User Box Setting] > Set all options to Off
2. Install the latest firmware (at least Function version 2.2)
3. Select [Sevice Mode] > [System 2] > [Software Switch Setting] > Set DIPSW 25 to HEX Assignment
40
4. Perform a Clear All Data. Enter [Service Mode] > [System 1] > [Initialization]
5. After the Clear All Data the HDD must be reinstalled in [Service Mode]. Select [System 2] > [HDD] >
[Set]
6. Perform an HDD logical format [Service Mode] > [State Confirmation] > [Memory/Storage
Adjustment] > [Format] on second screen
7. If the customer had User Box Settings set to On, at this point turn them back on. If not skip this
step.

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Printing PDFs natively results in error message... bad PDF object 0

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Problem Solution
ID: KBA00031344
Updated: 6/13/2017 11:20:49 AM
Related Products:bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub
808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
PROBLEM: Print PDF natively results in error message bad PDF object 0

Solution
CAUSE: Firmware

SOLUTION: Install firmware version GC2­K7

The new firmware is available for download via the Konica Minolta OneStop:
http://onyxweb.mykonicaminolta.com/onestopproductsupport?appMode=Internal

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Scan to SMB fails after installing Microsoft security patches KB3161949 and KB3151949
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Problem Solution
ID: KBA00032106
Updated: 6/26/2017 6:12:19 PM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub
368,bizhub 4050,bizhub 454e,bizhub 458,bizhub 4750,bizhub 554e,bizhub 558,bizhub 654,bizhub
654e,bizhub 658,bizhub 754,bizhub 754e,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3350,bizhub
C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2828,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
PROBLEM: Scan to SMB fails after installing Microsoft security patches KB3161949 and KB3151949.

Solution
CAUSE: As described in Microsoft security bulletin MS­16­077 the installation update KB3165191 or KB3161949 will change the
behavior how the updated system handles NetBIOS communication.
NetBIOS communication outside of the local subnet is hardened. Therefore, by default, some features
that depend on NetBIOS (such as SMB over NetBIOS) will not work outside the local subnet

SOLUTION: With "Direct Hosting" setting enabled, the SMB communication is directly running over TCP
(port 445) without the need of NetBIOS.

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"User Box Settings" of Administrator Settings isn't displayed when FW of the function version 3.0 is installed.
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Reference
ID: KBA00032108
Updated: 6/26/2017 5:53:04 PM
Related Products:bizhub 287,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub
C308,bizhub C368,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690

Reference
1. Details of Phenomenon
Keyword: Box Function
"User Box Settings" of Administrator Settings isn't displayed when FW of the function version 3.0 is installed.

2. Occurrence Condition
Kindly refer to the information of the occurrence models and target version written in the table below.
Occurrence models Target Version
bizhub C287/C227 G00­D8 & G00­G3
bizhub C368/C308/C258 G00­E1 & G00­G3

bizhub 367/287/227 G00­D8 & G00­G3

bizhub 958/808/758 G00­D8 & G00­G3

3. Example of Reproduction
~Reproduction Environment~
Model/FW:bizhub C308/G00­E1

~Procedure~
1. Install FW of function version 3.0 to the machine.
2. Confirm to "User Box Settings" of "System Settings" from Administrator Settings.

~Result~
­"User Box Settings" isn't displayed after FW is installed.
­The phenomenon occurs if the value of the software SW No.25 is set as [Hex:20] or [Hex:30] from
service mode. "User Box Setting" is displayed when the software SW No.25 is set as "Hex:40".
­Although "User Box Settings" isn't display on the operation panel, it's able to be set by PSWC.

4. Cause
The cause of this issue is written as below.
­ The cause is the bug of FW.

Solution
[Countermeasure Firmware Version of the Occurrence Models]
Occurrence Model Countermeasure Version Related DL
bizhub C287/C227 GC3­G3 or later version DLBT1700453EN
bizhub C368/C308/C258 GC3­G3 or later version DLBT1700452EN
bizhub 367/287/227 GC3­G3 or later version DLBT1700451EN
bizhub 958/808/758 GC3­G9 or later version DLBT1700454EN

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3002 error code after configuring MFP to communicate with bizhub vCare and Remote Panel solution
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Known Error
ID: KBA00032138
Updated: 6/30/2017 4:18:24 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Error
3002 error code after configuring MFP to communicate with bizhub vCare and Remote Panel solution.

Root Cause
Incorrect ‘Remote Diagnostics Proxy Settings’ are configured when a proxy server is not required to
connect to the network.

Workaround/Fix
Perform the following procedure:

Set correct ‘Remote Diagnostics Proxy Settings’, perform the following:

1. Press the ‘Utility’ button and then select ‘Administrator Settings.'
2. Select ‘Network Settings’
3. Select ‘WebDAV Settings.'
4. Select ‘Remote Diagnostics Proxy Settings’ and set to ‘No.'
5. Select’ Remote Panel Settings’ and then ‘Client Settings.'
6. Select ‘ON.':

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Blank display, no lights, and no fans

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Problem Solution
ID: KBA00032212
Updated: 11/28/2017 2:23:16 PM
Related Products:bizhub 308,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub
C368,bizhub C3851FS,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690

Problem
Dead machine with blank display, no lights, and no fans.
DCPS has all the correct input and output voltages.

Solution
Cause: Possible Bad Memory expansion UK­211.

Solution: Remove the Memory expansion UK­211.

If the machine does come up, replace the Memory expansion UK­211 (p/n MXA87AWY1KMUS)
with new one.

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Panel Customize Tool

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How To
ID: KBA00032488
Updated: 8/1/2017 11:32:27 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 368,bizhub
454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
Setup Panel Customize Tool.

Answer
1. Download the Panel Customize Tool from One Stop Product Support or refer to attached file.
2. Download the MIFFiles_r.zip from One Stop Product Support, or refer to attached file.
3. Follow instructions attached to setup and apply Custom Panel.

Supported Operating Systems.

Windows® 7 Professional (SP1 or later)

Windows® 8.1 Professional
Windows® 8.1 Enterprise
Windows® 10 Professional
Windows® 10 Enterprise
Windows® 10 Education

Note: 32­bit (x86) and 64­bit (x64) editions of Windows® are supported.

Attachments
Double­click paper clip icon to view the attachment

Panel_Customize_Tool_v1.0.00002.zip (131.70 KB)

MifFiles_r15 (1).zip (67.10 KB)

Panel_Customize_Tool.pdf (350.20 KB)

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Please insert funds flashes on the panel

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Problem Solution
ID: KBA00032601
Updated: 8/11/2017 12:56:02 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub
658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Problem
PROBLEM: Please insert funds flashes on the panel (see attached video).

Solution
CAUSE: MFP UI was not properly installed.

SOLUTION: Remove the MFP UI. not needed to remove MarketPlace. Perform the following
procedures:

MFP UI must be completely removed from the MFP.

Confirm on the MarketPlace website, that the MFP UI shows not installed.

Next, Unset the Vendor mode. cycle power on the MFP.

Now Install the MFP UI and confirm that it is listed under Installed in MarketPlace on the MFP Panel.

Then again confirm on the MarketPlace website that the MFP UI has a status under Devices ­ Installed
as the model of the MFP it was installed on and not a status of Install Pending.

If the status is still Install Pending, login into the MarketPlace on the MFP and go into settings and select
SYNC.

Let the process complete, this should force install the MFP UI.

Verify in the MarketPlace website that the MFP UI has a status under Devices ­ Installed as the model of
the MFP it was installed on and not a status of Install Pending.

Test it to ensure its working properly.

If working properly then, enable Vendor port with the following modification to the settings:

The next job reservation: License

Count Setting Paper out

Then ensure in Admin mode ­> Security Setting ­> Function Management ­> Usage setting and set

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Please insert funds flashes on the panel (cont.)

PCPrint to OFF.

Attachments
Double­click paper clip icon to view the attachment

KMC308_ITC.MOV (10.40 MB)

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How could RDT Distributor System Administrator be used to prevent unauthorized firmware update?
Return to Contents
How To
ID: KBA00031802
Updated: 8/8/2017 3:28:49 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2590,MFX­C2860,MFX­
C3090,MFX­C3090,MFX­C3690,MFX­C3690,MFX­C4590,MFX­C5590

Question
QUESTION: Firmware being changed on a device by an unauthorized user can result in unnecessary
issues and service calls.
How could RDT Distributor System Administrator Mode be used to prevent an unauthorized firmware
update?

Answer
ANSWER: The Firmware Update (USB) Permission Setting controls if it is possible to perform a FW update via USB.

This setting could either be set to one of the following:

Password Priority
USB Connection Permission Setting Preference

When set to "Password Priority", the specified password must be entered before updating FW by USB

When set to "USB Connection Permission Setting Preference", then the Firmware Update setting is
defined in the "USB Connection Permission Setting" section.

RDT Distributor System Administrator is able to configure these settings remotely in order to prevent unauthorized firmware update
as detailed in the attached "Setting FW Update Restrictions by RDT Distributor System Admin Mode.pdf

Note: For the following models this functionality is available in FW based on G00­84 or greater:

227/287
C308/C368/C258

Attachments
Double­click paper clip icon to view the attachment

Setting FW Update Restrictions by RDT Distributor System Admin Mode.pdf (352.80 KB)

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Unable to load firmware

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Problem Solution
ID: KBA00026634
Updated: 10/2/2015 1:28:44 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2590,MFX­C2860,MFX­C3090,MFX­
C3090,MFX­C3690,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­C5590

Problem
Unable to load firmware

Solution
CAUSE: Incorrect placement of front USB cable and/or incorrect procedure for loading firmware.

SOLUTION: Check placement of "Front USB" cable.

After cable is checked for proper position, perform the following.

1. Prepare USB drive.
a. Extract the firmware on your PC.
b. Copy the entire FW0002 folder to the root of the USB drive.

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Unable to load firmware (cont.)

2. Insert USB drive in front port; then power ON the machine holding down the Stop button. (Leave the
front door open.)
3. After a few minutes the firmware screen will appear. When it does, touch Start button located at the
bottom right of touchscreen.

Attachments
Double­click paper clip icon to view the attachment

How_to_Format_USB_Drive.pdf (251.70 KB)

Approved USB Drives.PDF (116.60 KB)

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C9403
Return to Contents
Known Error
ID: KBA00027427
Updated: 8/8/2017 4:21:38 PM
Related Products:bizhub C258,bizhub C308,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­
C3690,MFX­C3690

Error
C9403 error code occurs.

Root Cause
Poor communication between the MFP board (MFPB) CN22 and the Dual scan image processing board
(DSIPB).

Workaround/Fix
Reseat the connection between the Dual scan image processing board (DSIPB) and CN22 on the MFP
board (MFPB) several times. Refer to the illustration below for connector location on the MFPB.

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C9403 (cont.)

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System Updates (Automatic Patch Update) for Fiery® IC­416

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How To
ID: KBA00029523
Updated: 8/9/2017 7:55:29 AM
Related Products:bizhub C258,bizhub C368,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­
C3690,MFX­C3690

Question
How to setup Automatic System Updates on an IC­416 for patches.

Answer
Refer to the attached "IC­416 System Update.pdf for the steps to set automatic system updates for
patches.To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

IC­416_System Update.pdf (662.60 KB)

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How to Transfer (User settings/Service Settings/Remote Access Settings)

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How To
ID: KBA00030314
Updated: 8/9/2017 11:08:42 AM
Related Products:bizhub 368,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­C3690,MFX­
C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­C5590

Question
How to transfer machine settings from one machine to another machine?

Answer
Refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Transfer_settings.pdf (364.70 KB)

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DF­629, DF­704, ADF button missing.

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Problem Solution
ID: KBA00030507
Updated: 8/9/2017 11:27:50 AM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub C258,bizhub
C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­
C3690,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­C5590

Problem
ADF missing.
DF­629 or DF­704

Solution
CAUSE: ADF is unset.

SOLUTION: Enable the ADF in service mode.

1. Enter service mode: Menu/counter/stop­> 0 ­> 0 ­> stop­>0 ­> 1/CE password 9272 four times.
2. Select System 2.
3. Select ADF Settings and set to either >Single­Sided Scan or > Dual Scan Document Feeder.
4. Exit service mode.

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Negative Image
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Problem Solution
ID: KBA00030520
Updated: 8/9/2017 11:33:03 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C2590,MFX­C3090,MFX­C3090,MFX­C3690,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­C5590

Problem
PROBLEM: Negative Image

Solution
CAUSE: Failed Print head unit

SOLUTION: Replace Print head unit

C258/C308/C368 p\n A7PUR71200
C458 p\n A79MR70000
C558 & C658 p\n A79JR70400

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Blurry copy, background trail edge, off the glass only

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Problem Solution
ID: KBA00031524
Updated: 4/26/2017 4:16:18 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C308,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,MFX­3680N,MFX­3680N,MFX­4580N,MFX­4580N,MFX­C2280,MFX­C2280,MFX­
C2280N,MFX­C2280N,MFX­C2590,MFX­C2590,MFX­C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­
C3090,MFX­C3090,MFX­C3680,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C4580N,MFX­
C4580N,MFX­C4590,MFX­C4590,MFX­C5580N,MFX­C5580N,MFX­C5590,MFX­C5590

Problem
Blurry copy or scan, color background, off the glass only, 1/2 way down trail edge sub scan direction.

Solution
CAUSE:

When placing an original on the glass for copying or scanning, the output will appear blurry.
Half way down the sub scan direction, a multi­colored background and shading appears as well.
The background and color will not appear uniformed near the trail edge. A sample is attached for
review.
This can occur when an Optical unit mirror is out of position or inadvertently moved out of it's mounting plate and plate spring .
This can occur when moving the MFP or cleaning the mirrors.
B&W models in Copy mode, shading will appear in various shades of black.
When scanning to SMB or Email from the B&W models, the shading will appear in color.

SOLUTION:

Inspect and re­install the mirror found to be out of position in the mounting plate.

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Unable to run Gradation, amber start button

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Problem Solution
ID: KBA00031582
Updated: 5/1/2017 2:35:00 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­3680N,MFX­4580N,MFX­
4580N,MFX­C2280,MFX­C2280N,MFX­C2280N,MFX­C2590,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­
C2880N,MFX­C3090,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­
C4580N,MFX­C4580N,MFX­C4590,MFX­C4590,MFX­C5580N,MFX­C5580N,MFX­C5590,MFX­C5590

Problem
Unable to run Gradation. The Start button does not turn blue.

Solution
CAUSE: No valid paper in trays.

SOLUTION: Insert 8.5x11 LEF in any valid tray.

IMPORTANT: Before executing Gradation adjust, be sure to perform Stabilizer.
1. Call the Service Mode to the screen.
2. Touch these keys in this order: [Image Process Adjustment] ­> [Gradation Adjust].
3. Touch [Stabilizer] and the Start key to perform image stabilization.
4. Select Print or Copy and select the paper size on which test pattern is printed.
5. Press the Start key to let the machine produce a test pattern.
6. Place the test pattern produced on the original glass.
Note: Depending on the size of the test pattern, it is set in a different position. Set the test pattern
according to the instructions displayed on the control panel.
7. Place ten blank sheets of paper on the test pattern and lower the original cover.
8. Press the Start key. (The machine will then start scanning the test pattern.)
9. Touch [OK] and repeat steps from 4 through 8 twice. (a total of three times)
10. Touch [Gradation Adjust] to display the Adj. Values and Conv. Values for Dark and Highlight.
11. Use the following procedures to check the Conv. Value.
a. Dark: 0 ± 100 and Highlight: 0 ± 60: It completes the adjustment procedure.
b. If neither Dark nor Highlight falls outside the ranges specified above: Perform steps from 4 to 8.
c. If the convergence falls within the specified range after the second Gradation Adjustment, further
adjustment may not be necessary.
d. If a fault is detected, “0” is displayed for all values. In that case, after turning off the main power
switch, turn it on again more than 10 seconds after and then make the gradation adjustment again.
e. If either dark or highlight still remains outside the specified ranges perform Max Image Density Adj.
f. If a total of four sequences of gradation adjust do not bring the values into the specified range,
check the image.
g. If the image is faulty, perform the troubleshooting procedures for image problems.

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Unable to run Gradation, amber start button (cont.)

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Check Consumable Life button is missing.

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Problem Solution
ID: KBA00031706
Updated: 8/11/2017 9:29:01 AM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub
958,bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­C2590,MFX­
C3090,MFX­C3090,MFX­C3690,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­C5590

Problem
Problem: Check Consumable Life button is missing in Menu, Utility, #5

Solution
Solution: Set Software SW 227 to HEX00 as detailed below.

1. Call the Service Mode to the screen.

2. Touch [System 2] > [Software Switch Setting].
3. Touch [Switch No.] and enter the intended switch number with the 10­key pad.
4. Touch [Bit Assignment].
5. Use [<­] or [­>] to select a bit. To set the bit, enter 0 or 1 with the 10­key pad.
6. To set the bit in hex, touch [HEX Assignment] and use the 16key pad and [A] to [F] keys to enter numbers and
characters.
7. Touch [Fix].

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How to configure MFP so Scans are not charged by a Jamex Vend System.
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How To
ID: KBA00032716
Updated: 9/18/2017 3:42:09 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 368,bizhub 458,bizhub 558,bizhub
658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Question
Question:
How to configure a Bizhub MFP so Scans are not charged by a Jamex Vend System (in this case a model 6557).

Answer
Answer:

With Vendor 2 Mode already activated to support this Jamex device, make the following MFP setting changes:
Select Menu, Utility, Administrator Settings, Security Settings, Function Management Settings, Usage Settings for Each
Function.
In the Send Data area, select OFF. (refer to the attached screen image).

If this setting does not resolve the issue, contact Jamex Technical Support at 1­800­289­6550.

Attachments
Double­click paper clip icon to view the attachment

20170811_174735.jpg (5.30 MB)

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Scan­to­SMB 2.0, WannaCry, WannaCrypt Ransomware

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Reference
ID: KBA00032723
Updated: 8/18/2017 3:12:38 PM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C6085,AccurioPress
C6100,bizhub 200,bizhub 222,bizhub 227,bizhub 250,bizhub 282,bizhub 283,bizhub 284e,bizhub
287,bizhub 308,bizhub 3320,bizhub 350,bizhub 36,bizhub 361,bizhub 362,bizhub 363,bizhub
364e,bizhub 368,bizhub 4020,bizhub 4050,bizhub 42,bizhub 421,bizhub 423,bizhub 454e,bizhub
458,bizhub 4750,bizhub 501,bizhub 552,bizhub 554e,bizhub 558,bizhub 601,bizhub 652,bizhub
654,bizhub 654e,bizhub 751,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C10,bizhub
C20,bizhub C203,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub C25,bizhub C253,bizhub
C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3350,bizhub
C3351,bizhub C35,bizhub C353,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3850,bizhub C3850FS,bizhub C451,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub
C550,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,bizhub PRESS 1052,bizhub
PRESS 1250,bizhub PRESS C1060,bizhub PRESS C1070,bizhub PRESS C1085,bizhub PRESS
C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub PRESS C8000,bizhub PRO 1100,Fiery
Central,Fiery Central,Fiery MIC­4150,IC­301,IC­302,IC­303,IC­304/Plus,IC­305,IC­306/Fiery Pro80 70­60C­
KM,IC­306/Fiery Pro80 80C­KM,IC­306_64bit/Fiery Pro80 70­60C­KM,IC­306_64bit/Fiery Pro80 80C­
KM,IC­306_Win7/Fiery Pro80 70­60C­KM,IC­306_Win7/Fiery Pro80 80C­KM,IC­307(70/60PPM),IC­
307(80PPM),IC­308(100­85)/Fiery CS IC­308,IC­308(100­85)/Fiery CS IC­308 v2.0,IC­308(70­60)/Fiery CS
IC­308,IC­308(70­60)/Fiery CS IC­308 v2.0,IC­309,IC­309m,IC­310(100­85)/Fiery CS IC­310,IC­310(100­
85)/Fiery CS IC­310 v2.0,IC­312,IC­312m,IC­313(70­60)/Fiery CS IC­313v 1.0,IC­314(70­60) v1.0,IC­
3600,IC­401,IC­405,IC­406,IC­408,IC­409,IC­412,IC­413/Fiery E100 70­60C­KM,IC­413_Win7/Fiery E100 70­
60C­KM,IC­414,IC­415(70­60)/Fiery ES IC­415,IC­416,IC­417(70­60)/Fiery ES IC­417v 1.0,KIP 3000,KIP
3100,KIP 5000,KIP 7000,KIP 700M,KIP 7100,KIP 7170K,KIP 7200,KIP 7570,KIP 7580,KIP 7590,KIP 770,KIP
7700,KIP 770K,KIP 7770,KIP 7770K,KIP 7900,KIP 7970,KIP 7980,KIP 7990,KIP 8000,KIP 850,KIP 860,KIP
870,KIP 880,KIP 890,KIP 9000,KIP 9200,KIP 940,KIP 970,KIP 9900,KIP C7800,KIP Color 80,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2828,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3035,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Reference
Review the information provided in the attached Service Communication Bulletin 10732

To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

10732.pdf (278.00 KB)

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Fiery® Command WorkStation™ (CWS) 6 supported controllers.

Return to Contents
Reference
ID: KBA00032497
Updated: 8/22/2017 1:46:14 PM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C2070P,AccurioPress
C6085,AccurioPress C6100,AccurioPrint C2060L,bizhub C224,bizhub C224e,bizhub C258,bizhub
C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C754,bizhub C754e,bizhub PRESS C1060,bizhub PRESS C1070,bizhub PRESS
C1070P,bizhub PRESS C1085,bizhub PRESS C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub
PRESS C7000P,bizhub PRESS C71hc,bizhub PRESS C8000,IC­306_Win7/Fiery Pro80 70­60C­KM,IC­
306_Win7/Fiery Pro80 80C­KM,IC­308(100­85)/Fiery CS IC­308,IC­308(100­85)/Fiery CS IC­308 v2.0,IC­
308(70­60)/Fiery CS IC­308,IC­308(70­60)/Fiery CS IC­308 v2.0,IC­310(100­85)/Fiery CS IC­310,IC­
310(100­85)/Fiery CS IC­310 v2.0,IC­3600,IC­414,IC­415(70­60)/Fiery ES IC­415,IC­416,MFX­C2280,MFX­
C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Reference
EFI™ has released a new version of Fiery® Command WorkStation™ (CWS) 6. Only controller running
Fiery® System 10 and newer can be connected using CWS 6, below is a list of supported KMBS
controllers:
IC­313
IC­417
IC­310
IC­308
IC­415
IC­306 running version 3.01 ONLY
IC­3600
IC­414
IC­416

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APS/ATS & Auto Rotate functions are grayed out on control panel, after enabling Key Counter I/F Mode or Vendor Mode.

Return to Contents
Problem Solution
ID: KBA00032913
Updated: 10/2/2018 10:42:22 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 458,bizhub
458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C287,bizhub
C308,bizhub C368,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C2860,MFX­C3090,MFX­
C3690

Problem
APS/ATS & Auto Rotate functions are grayed out on the control panel, after enabling Key Counter I/F
Mode or Vendor Mode.

Solution
CAUSE: Software switch 32 is incorrectly set.

SOLUTION: Follow the steps below to change Software Switch 32 to HEX10.

1. Access Service Mode ­> System 2 ­> Software Switch Settings.
2. Change switch number 32 to Hex 10 then touch Fix
3. Verify operation of the MFP to confirm if the grayed out functions are now available from the
operation panel.

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Error message when Scan­to­E­mail from a MarketPlace MFP/UI

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Problem Solution
ID: KBA00032004
Updated: 8/31/2017 9:25:47 AM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub
C558,bizhub C658,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­C3690,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­C5590

Problem
Error message when Scan­to­E­mail from a MarketPlace MFP/UI.
MFP display the following error message when using the MFP/UI to perform a scan­to­e­mail operation;

Solution
CAUSE: There is an abnormal/incorrect unknown setting within the MFP that is causing this issue.

SOLUTION: Perform a System1­­­>Initialization­­­>Clear All Data from the MFP's service mode.
Be sure to perform the following steps prior to performing the Clear All Data;
1. Remove any an all MFP APP UI's that have been installed.
2. Remove the MFP UI license.
3. Remove MarketPlace
4. Go into the MFP's service mode­­­>System1­­­>Initialization­­­>Clear All Data.
5. Enabled WebBrowser.
6. Setup the E­mail network settings (SMTP/POP..etc....)
7. Setup an e­mail user to the address book.
8. Confirm through the normal MFP's scan process that the scan­to­e­mail functions correctly.
9. Re­install MarketPlace
10. Re­install the MFP UI license.
11. Re­install any an all MFP APP UI's to be used.
12. Test the MFP APP UI with scan­to­e­mail using the address book.

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Error message when Scan­to­E­mail from a MarketPlace MFP/UI (cont.)

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Keyboard Wedges Supported Card Readers

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Reference
ID: KBA00032154
Updated: 7/10/2017 11:24:58 AM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C258,bizhub
C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­
C3690,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­C5590

Reference
Attached is a list of supported Keyboard Wedge Card Readers with its corresponding Vendor and Product ID.

To view the attached document, you may need to download a free copy of Microsoft® Word® Viewer (24.5MB).

Attachments
Double­click paper clip icon to view the attachment

KBW Supported Card Readers ­ Quick Guide.pdf (352.50 KB)

Keyboard Wedge Supported Card Readers.pdf (658.90 KB)

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DF­704, transmitted faxes rotated or 66­xx jam codes.

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Problem Solution
ID: KBA00032195
Updated: 7/28/2017 3:54:52 PM
Related Products:bizhub 368,bizhub C258,bizhub C308,bizhub C368,MFX­C2590,MFX­C3090,MFX­C3690

Problem
PROBLEM: DF­704, transmitted faxes rotated or ADF jams. the received fax is being printed in the
wrong direction on LTR paper. ADF indicates wrong size paper and jams.

Solution
CAUSE: PS6 is dirty.

SOLUTION: Clean PS 6 reflector in DF­704

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MFP spools entire job before printing

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Problem Solution
ID: KBA00030021
Updated: 9/1/2017 3:26:25 PM
Related Products:bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654,bizhub 654e,bizhub
754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub
C754e,MFX­3680N,MFX­3680N,MFX­4580N,MFX­4580N,MFX­C2280,MFX­C2280,MFX­C2280N,MFX­
C2280N,MFX­C2590,MFX­C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5580N,MFX­C5590

Problem
MFP spools entire job before printing.

Solution
CAUSE: Paper Arrangement is set to "Prioritize Arranging Papers" under the Finish tab.

SOLUTION: Set Paper Arrangement to "Prioritize Productivity" under the Finish tab in the print driver. Refer to the illustration below.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 97 of 582

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MFP spools entire job before printing (cont.)

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Certain ‘supply’ items are missing are forward to Printfleet or Siteaudit DCA (Data Collection Agents) for C368 series, 958 series, C227 series and 287 series.

Return to Contents
Problem Solution
ID: KBA00032949
Updated: 9/5/2017 2:21:23 PM
Related Products:bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
PROBLEM: Certain ‘supply’ items are missing are forward to Printfleettm or Siteaudittm DCA (Data Collection Agents) for C368 series, 958 series, C227 series and 287 series.

Correct Data

Missing Data

Solution
CAUSE: The base or special firmware version G00­G3 or later includes new DIPSWITCH setting allows technician to disable drum, developer, image transfer unit and transfer
roller sent to printer’s MIB (Management Information Base),

SOLUTION: The following steps provides procedure have engine send ‘supply’ data to its MIB, so the third party DCA can collect this data.

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Certain ‘supply’ items are missing are forward to Printfleet or Siteaudit DCA (Data Collection Agents) for C368 series, 958 series, C227 series and 287 series. (cont.)

1. Access Service Mode (Press Utility \Counter, Stop, 0, 0, Stop, 0, 1)

2. Press ‘System 2’
3. Press ‘Software Switch Setting’.
4. Press ‘Switch No’ and then enter 230.
5. Press ‘Hex Assignment’ and then enter ‘00’
6. Press ‘Fix’ button.
7. Press ‘End’.
8. Exit the service mode..
9. Power off sub­switch and then main switch
10. Wait 30 seconds, power on main switch and then sub switch.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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TX Fax and Confirmation page rotated, reduced. Header and body are 90 degrees apart.
Return to Contents
Problem Solution
ID: KBA00030235
Updated: 4/28/2017 1:57:54 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub
C364e,bizhub C368,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub
C754e,MFX­3680N,MFX­3680N,MFX­4580N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5580N,MFX­C5590

Problem
TX Faxes intermittently may rotate and reduce in size. The header and body will appear 90 degrees
apart from each other..

Solution
CAUSE: Auto Rotation for Send (LT) and Send (A4) are set to "On" by default.

SOLUTION:

Service Mode ­> Fax Settings ­> System Setting ­> Communication Settings,
Turn off Auto Rotation for Send (LT) and Send (A4). These are set to "On" by default.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Failure to delete print job after printing with "Delete after Print" enabled
Return to Contents
Problem Solution
ID: KBA00028027
Updated: 9/6/2017 10:21:52 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 454e,bizhub
554e,bizhub 654e,bizhub 754e,bizhub C258,bizhub C284e,bizhub C308,bizhub C364e,bizhub
C368,bizhub C454e,bizhub C554e,bizhub C654e,bizhub C754e,MFX­3680N,MFX­3680N,MFX­
4580N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2280N,MFX­C2590,MFX­C2590,MFX­C2880,MFX­
C2880N,MFX­C2880N,MFX­C3090,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­
C3690,MFX­C4580N,MFX­C4580N,MFX­C5580N,MFX­C5580N

Problem
Failure to delete print job after printing with "Delete after Print" enabled. This issue occurs while using LK­114
(Serverless Pull Printing). The original of 4 or less pages stored to the storage machine with the following
driver settings is not deleted after printing it from the client machine even though the setting of [Delete
After Print Setting] is set to [Yes] on the storage machine.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Update firmware to following versions.

bizhub color 4e series firmware versions GD2­K6 and GD2­K7

bizhub black and white 4 e series GD2­K6 and GD2­K7
bizhub color 8 series GC2­54
bizhub 227/287 GC2­54.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Sys/Start page is ejected after machine enters sleep mode

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Problem Solution
ID: KBA00027801
Updated: 9/7/2017 12:54:32 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub C258,bizhub C368,MFX­C2590,MFX­
C3090,MFX­C3690

Problem
PROBLEM: Sys/Start page is ejected after machine enters sleep mode

Solution
CAUSE: There are files that are open, that should not be when the MFP goes into sleep mode.

SOLUTION: Install firmware GC2­54

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PC­Fax transmission reports do not list the contact name, only phone number
Return to Contents
Problem Solution
ID: KBA00029553
Updated: 9/7/2017 3:06:34 PM
Related Products:bizhub C258,bizhub C368,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­
C3690,MFX­C3690

Problem
When sending faxes via PC­Fax using the MFP address book, the transmission report does not list the
name of the address book entry, only the number. Previous model MFPs showed the entry name.

Solution
Install firmware A7 or higher and set the following soft switch to (1):

DipSW(No. 211 (bit 1)

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How to change the RINGER DETECTION PATTER (distinctive ring pattern detection) of the fax.
Return to Contents
How To
ID: KBA00033042
Updated: 9/8/2017 4:11:31 PM
Related Products:bizhub 308,bizhub 368,bizhub 558,bizhub C258,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
QUESTION: How to change the RINGER DETECTION PATTER (distinctive ring pattern detection) of the
fax.

Answer
ANSWER: To change the RINGER DETECTION PATTER (distinctive ring pattern detection) of the fax,
perform the following:
1. Enter service mode.
2. Select Fax
3. Select Function Parameter.
4. Change the Ringer Detection by changing the ADDRESS and BIT NO.
5. Enter the Address 0e00c5
6. Change the BIT NO accordingly (00010000 for double ring.).
7. Hit Apply after the change, hit end and exit. See service manual for additional information.

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Authentication Device connection cannot be verified

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Problem Solution
ID: KBA00033222
Updated: 9/22/2017 5:13:59 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 458,bizhub 558,bizhub 658,bizhub
808,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851FS,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
Authentication Device connection cannot be verified

Solution
You will get an error message on your display: " Authentication Device connection cannot be verified."
(See attachment: IMG_3697.JPG)
With these new drivers installed at the MFP you will no longer be able to see or enter the Product ID
and Vender ID.

Specifically for the following:

Models: 808_958_C458_C558_C658_G00­90
KBW LDD: A7950Y0­A031­G00­90 KeyboardEmu.exe

Models: 227_287_C368_Series_C287_Series_558_Series_368_Series_C3851_G00­90
KBW LDD: A7AH0Y0­A031­G00­90 KeyboardEmu.exe

By default these KBW LDD are Statically programmed by default for the use of a AU­205H Omnikey
5427 CK (VID: 076B, PID: 5428)
But they can be programmed......

Moving forward please read the readme corresponding to the KBW LDD.
If you see "IC Card Reader: Keyboard Emulation Card reader", then you need to use the
KeyEmuConfigurationTool_V1.0.00000.zip
The tool is located under Utilities either on the AU­205H page or Keyboard Wedge (KBW) page on the
One Stop Support Page.

With this utility you can program the KBW LDD provided to be use with RF IDeas or other card reader
devices and enter the Product ID and Vender ID on the LDD itself.

RF IDeas AKU (VID: 0C27, PID: 3BFA)

Unitech Barcode Reader (VID: 0111, PID: 0111)
MagTek Reader (VID: 0801, PID: 0001)

Attached is the user manual for this tool.

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Authentication Device connection cannot be verified (cont.)

Attachments
Double­click paper clip icon to view the attachment

IMG_3697.JPG (2.40 MB)

KeyEmuConfigHelp.pdf (349.80 KB)

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How to Obtain Log files from the MFP?

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How To
ID: KBA00032414
Updated: 7/19/2017 8:19:33 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub C258,bizhub C284e,bizhub
C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­3680N,MFX­4580N,MFX­4580N,MFX­C2280,MFX­
C2280,MFX­C2280N,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5580N,MFX­C5590

Question
QUESTION: How to obtain Logs from a MFP?

Answer
ANSWER: See Attached for the four methods of obtaining a Log File from the MFP. Also attached is
the Log Key File create tool.

To view the PDF, you may need to download a free copy of Adobe Reader
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

How to obtain Log files frm MFP.pdf (1,173.70 KB)

LogKeyFileCreateTool_v1.0.0.0.zip (109.20 KB)

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Fax board can't be set to installed in service mode.

Return to Contents
Problem Solution
ID: KBA00033817
Updated: 9/22/2017 6:52:21 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Problem
PROBLEM: Fax board can't be set to installed in service mode.

Solution
CAUSE: The hard drive is set to uninstalled in service mode.

SOLUTION: Set the HDD to installed in service mode:

1. Access service mode byt selecting menu­ counter­ display keypad­ and press stop 00 stop 01.
2. From the CE password input screen: enter the default password of 9272 X (4 times ).
3. From service mode select system 2­ press the HDD tab and press the set tab if not highlighted.
4. Cycle power on the MFP.
5. Access service mode again and from system 2 select option board status and select the appropriate
settings for the fax options that are installed.

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Konica Minolta Fiery® controller systems information

Return to Contents
Reference
ID: KBA00027804
Updated: 3/18/2016 11:01:37 AM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C2070P,AccurioPress
C6085,AccurioPress C6100,AccurioPrint C2060L,bizhub C258,bizhub C280,bizhub C284,bizhub
C284e,bizhub C308,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C452,bizhub
C454,bizhub C454e,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,bizhub PRESS C1060,bizhub PRESS
C1070,bizhub PRESS C1070P,bizhub PRESS C1085,bizhub PRESS C1100,bizhub PRESS C6000,bizhub
PRESS C7000,bizhub PRESS C7000P,bizhub PRESS C70hc,bizhub PRESS C71hc,bizhub PRESS
C8000,bizhub PRO C1060L,bizhub PRO C6000L,IC­306/Fiery Pro80 80C­KM,IC­306_64bit/Fiery Pro80 70­
60C­KM,IC­306_64bit/Fiery Pro80 80C­KM,IC­306_Win7/Fiery Pro80 70­60C­KM,IC­306_Win7/Fiery Pro80
80C­KM,IC­308(100­85)/Fiery CS IC­308,IC­308(100­85)/Fiery CS IC­308 v2.0,IC­308(70­60)/Fiery CS IC­
308,IC­308(70­60)/Fiery CS IC­308 v2.0,IC­310(100­85)/Fiery CS IC­310,IC­310(100­85)/Fiery CS IC­310
v2.0,IC­313(70­60)/Fiery CS IC­313 v1.2,IC­313(70­60)/Fiery CS IC­313v 1.0,IC­315(100­85)/Fiery CS IC­
315 v1.0,IC­315(100­85)/Fiery CS IC­315 v1.2,IC­412,IC­413/Fiery E100 70­60C­KM,IC­413_Win7/Fiery
E100 70­60C­KM,IC­414,IC­415(70­60)/Fiery ES IC­415,IC­416,IC­417(70­60)/Fiery ES IC­417v 1.0,MFX­
C2590,MFX­C2828,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C5580N

Reference
Konica Minolta Fiery controller systems information.

Refer to the attached excel spreadsheet for the latest Konica Minolta Fiery controller system information.

Note: To view the attached document, you may need to download a free copy of Microsoft® Excel® Viewer (74MB).

Attachments
Double­click paper clip icon to view the attachment

Current KM Fiery Systems v1.6.xls (41.00 KB)

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How to disable sleep mode?

Return to Contents
How To
ID: KBA00034113
Updated: 9/27/2017 5:50:27 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
QUESTION: How to disable sleep mode?

Answer
ANSWER: Perform the following procedures:
1. Sleep Mode must be disabled in service mode 1st.
2. Select System 1.
3. Sleep ON\OFF Choice Setting, set to Permit.
4. Cycle the machine power.
5. Enter Admin mode.
6. System settings.
7. Power save settings.
8. Sleep mode settings.
9. Set to No.

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Cannot auto obtain settings in the configuration tab within the print driver properties
Return to Contents
Problem Solution
ID: KBA00029707
Updated: 10/5/2016 2:14:49 PM
Related Products:bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub 958,bizhub
C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Problem

Cannot auto obtain settings in the configuration tab.

An error message may occur when trying to use the auto obtain settings in driver configuration tab. (see
attached)

On the MFP the function level will be blank when trying to view it through the control panel device
information tab.

Solution

The function level set on the device (DipSW 25) is set higher than the actual firmware function level.

It is necessary to manually set the hex value when upgrading or down grading the firmware.

Please utilize the readme file associated with the applicable firmware to verify the correct function level
has been selected after uploading the firmware to the device.

Switch No.: 25

G00­54 HEX Assignment: 10 ­> Function Version 2.0

G00­84 HEX Assignment: 20 ­> Function Version 2.1

G00­A7 HEX Assignment: 30 ­> Function Version 2.2

G00­E1 HEX Assignment: 40 ­> Function Version 3.0

Attachments
Double­click paper clip icon to view the attachment

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Cannot auto obtain settings in the configuration tab within the print driver properties (cont.)
error.pdf (98.20 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Barcode Support for the LK­106

Return to Contents
Reference
ID: KBA00034137
Updated: 10/3/2017 11:01:27 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 36,bizhub
364e,bizhub 367,bizhub 368,bizhub 4050,bizhub 42,bizhub 454e,bizhub 458,bizhub 4750,bizhub
554e,bizhub 558,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C227,bizhub C258,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub C3351,bizhub
C35,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851FS,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C3035,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Reference
The following list is the currently supported Barcode formats for the LK­106

No. Typeface Barcode Type

1 23591 USPS Zebra
2 24600 UP C­A
3 24601 UP C­A+2
4 24602 UP C­A+5
5 24610 UP C­E
6 24611 UP C­E+2
7 24612 UP C­E+5
8 24620 EAN/JAN­8
9 24621 EAN/JAN­8+2
10 24622 EAN/JAN­8+5
11 24630 EAN/JAN­13
12 24631 EAN/JAN­13+2
13 24632 EAN/JAN­13+5
14 24640 2 of 5 Interleaved
15 24641 2 of 5 Interleaved+CHK
16 24642 German Postal 2/5 Leitcode 13
17 24643 German Postal 2/5 ldentcode 11
18 24644 USPS 25, 11 digits Tray Labelbarcode
19 24645 USPS 25, 8 digits Sack Labelbarcode
20 24650 2 of 5 Industrial
21 24651 2 of 5 Industrial+CHK
22 24660 2 of 5 Matrix
23 24661 2 of 5 Matrix+CHK
24 24670 Code 39
25 24671 Code 39+CHK
26 24672 Code 39 encode space beforedata
27 24673 Code 39+CHK encode spacebefore data
28 24675 Danish PTT 39 barcode
29 24676 French Postal 39 AIR

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Barcode Support for the LK­106 (cont.)

30 24680 Code 39 extended
31 24681 Code 39 extended+CHK
32 24690 Code 93
33 24691 Code 93 ExtendedNo. Typeface Barcode Type
34 24700 Code 128 autoswitch
35 24701 Code 128 A
36 24702 Code 128 B
37 24704 Code 128 C
38 24710 UCC­128 19 digits only
39 24720 EAN­128
40 24750 Codabar
41 24751 Codabar+CHK mod 16
42 24760 MSI
43 24761 MSI+CHK10
44 24762 MSI+CHK10+CHK10
45 24763 MSI+CHK11+CHK10
46 24770 ZIP +4 PO STNET 5
47 24771 ZIP +4 PO STNET 9
48 24772 ZIP +4 PO STN ET 11
49 24775 OneCode (intelligent MailBarcode)
50 24780 Singapore 4 State
51 24785 Australia 4 State 37­CUST
52 24786 Australia 4 State 52­FF­MET
53 24787 Australia 4­State 67­FF­MET
54 24788 Australia 4­State postalFCC­45 REP LY
55 24790 Royal Mail 4 State Customercode
56 24795 Netherland KIX postal barcode
57 24800 UP S MaxiCode
58 24810 RSS­14
59 24811 RSS­14 Truncated
60 24812 RS S­14 Stacked
61 24813 RS S­14 StackedOmnidirectional
62 24814 RSS­Limited
63 24815 RSS Expanded
64 24820 Datamatrix
65 24830 Aztec
66 24840 Codablock F
67 24850 PD F417
68 24860 QR Code Model 1
69 24861 QR Code Model 2

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Scan to Email using Microsoft® Office 365™

Return to Contents
Reference
ID: KBA00029902
Updated: 9/14/2016 10:58:04 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 4050,bizhub 454e,bizhub
4750,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C220,bizhub C224,bizhub
C224e,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C308,bizhub C3350,bizhub
C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2828,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Reference
Please follow the attached procedures in setting up scan to Email using Microsoft® Office 365™

Konica Minolta fully support scan­to­email using Microsoft® Office 365™.

Microsoft® Office 365™ uses SHA­2 for its mandatory hashing cryptography algorithm.

In 2002, SHA­2 became the new recommended hashing standard. SHA­2 is often called the SHA­2
family of hashes because it contains many different­size hashes, including 224­, 256­, 384­, and 512­bit
digests.Currently the most popular one is 256­bits

As of January 1, 2016, Microsoft will no longer allow certificate authorities in the Microsoft Root
Certificate Program to issue certificates for SSL or code signing that use the SHA­1 hashing algorithm.
SHA­2 is the preferred method now.

The following are the incoming and outgoing IMAP server settings for Office 365.

Setting IMAP (incoming) SMTP (outgoing)

Server Name outlook.office365.com smtp.office365.com
Port Number 993 587
Encryption Method SSL TLS

Supported Models:
bizhub_224e_284e_364e_454e_554e
bizhub_654e_754ebizhub_227_287
bizhub_C220_C280_C360
bizhub C224e_C284e_C364e
bizhub C454e_C554e
bizhub C654e_C754e
bizhub C258_C308_C368
bizhub_C458_C558_C658
bizhub_808_958
bizhub 4050_4750
bizhub C3350_C3850_C3850FS

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Scan to Email using Microsoft® Office 365™ (cont.)

bizhub C224_C284_C364 _C454_C554_C654_C754 (NON­4e "Version Up firmware for MIF devices" is
required to support SHA2.)
.

Attachments
Double­click paper clip icon to view the attachment

Office365_C3350.pdf (3.60 MB)

Office365_C554e.pdf (2.90 MB)

Office365_227_C308_958.pdf (3.00 MB)

Bulletin #10310.pdf (228.30 KB)

DLBT1605629EN00.pdf (152.80 KB)

Version Up firmware for MIF devices.pdf (235.90 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Previous files of the same name are deleted when scanning to folder or scanning to email.
Return to Contents
Problem Solution
ID: KBA00034180
Updated: 10/23/2017 4:55:52 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub
754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Problem
PROBLEM: When scanning to folder, scanning to SMB or to email, previous files of the same name are
deleted.

Solution
CAUSE: Incorrect Default Scan/Fax setting.

SOLUTION:
1. To avoid duplicate file names being created in the destination when the file name is specified by the user, select whether to
automatically
add text to the file name.

To Set the Auto Rename preference:

Select Menu, Utility, User Settings, Scan/Fax, screen 2, Auto Rename, set to ON.
Note: [OFF] is specified by default.

2. Set the Default Scan/Fax Settings (settings when the power is turned on, and the Reset key is pressed) in Scan/Fax mode:

a. Select any desired Scan/Fax Settings (IE: File Type, Scan File Name & Subject, etc.).

b. Select [Menu] ­ [Utility] ­ [User Settings] ­ [Scan/Fax Settings] ­ [Default Scan/Fax Settings] to [Current Setting].
NOTE: [Factory Default] is specified by default.

NOTE: Refer to the HTML User's Guides for detailed settings & information, available at the following URL:
http://kmbs.konicaminolta.us/kmbs/support­downloads/user­manuals

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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JS­506, C1182
Return to Contents
Known Error
ID: KBA00034215
Updated: 10/16/2017 11:07:06 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Error
JS­506, C1182 is indicated soon after the Job Separator is installed.

Root Cause
Tray shift motor (M1) drive malfunction. The Paper exit Tray (p/n A2YV912501) and positioning Cam
(p/n A2YV891000) are no longer aligned due to transport issues.

Workaround/Fix
Ensure that the Cam and Paper Exit Tray are properly aligned.

1. When mounting the Paper exit Tray, mount the Paper exit Tray in the following step so that the Roll
[2] of the Cam can be set to the groove [1] of the Paper exit Tray.
2. Adjust the Cam [5] so that the positioning marks [3] and [4] will be aligned.
3. Press the Paper exit Tray down with the positioning mark [6] for the Paper exit Tray and the
positioning mark [7] for the shift unit being aligned.

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JS­506, C1182 (cont.)

Attachments
Double­click paper clip icon to view the attachment

10926.pdf (149.30 KB)

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How to safely remove EEPROM.

Return to Contents
How To
ID: KBA00034336
Updated: 11/10/2017 3:40:22 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub
658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3350,bizhub
C3351,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851FS,bizhub C458,bizhub C558,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
How to remove EEPROM safely from Main Boards?

When EEPROMs need to be replaced, pulling on them with your finger tips could bend, break or
damage the pins.

1. Model

C658/C558/C458/C368/C308/C258
C3350/C3850 Series
C3351/C3851 Series

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How to safely remove EEPROM. (cont.)

Answer
Safely remove EEPROMs:

Please remove the EEPROM slowly by using a small PLASTIC Flat screwdriver:

1. Using a standard or "flat­head" screwdriver (PLASTIC), insert it under the EEPROM and shimmy back
and forth until the EEPROM is almost completely off and firmly and slowly extract it off the board.

2. Make sure the "Flat" end of the screwdriver is small enough to fit in between the two sides of the pin.
See image below to tell if the flat end is small enough to use.

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How to safely remove EEPROM. (cont.)

3. Once you have found the proper screw driver to use, please place it beneath the EEPROM and
shimmy back and forth like the images below.

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How to safely remove EEPROM. (cont.)

4. When the EEPROM and pins become loose off the Main Board please use a Firm grip and extract the
EEPROM by Pulling straight up.

5. Note: Please use a PLASTIC flat head screwdriver to extract the EEPROM. Using a metal screwdriver
could damage or break EEPROM. It is recommended you purchase or use a plastic screwdriver.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level to zero.
Return to Contents
Problem Solution
ID: KBA00029146
Updated: 10/24/2017 5:24:04 PM
Related Products:bizhub 223,bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308,bizhub 363,bizhub
368,bizhub 423,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C220,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub
C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C652,bizhub C652DS,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2828,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Problem
The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level to zero.

Solution
CAUSE: Firmware requires updating.
Note: The toner fluctuation may occur when engine is in a low (Near Empty) toner warning condition and it is powered
OFF\ON or front door opened.

SOLUTION: Update the firmware version to reduce the toner level fluctuation scenarios

bizhub 423/363/283/223 ­ firmware version GZZ­D6 (DL1504120EN00.pdf)

bizhub C360/C280/C220 ­ firmware version GZZ­D6 (DL1504119EN00.pdf)
bizhub C652/C552/C452 ­ firmware version GZZ­D6 (DL1504119EN00.pdf)
bizhub C652DS/C552DS ­ firmware version GZZ­D6 (DL1504119EN00.pdf)
bizhub C754/C654 ­ firmware version GB8­K2 (DLBT1501510EN01.pdf)
bizhub 754/654 ­ firmware version GB8­K2 (DLBT1501510EN01.pdf)
bizhub C554/C454/C364/C284/C224 ­ firmware version GB8­K2 (DLBT1501510EN01.pdf)
bizhub C754e/C654e/C554e/C454e ­ firmware version GX7­K2 (DLBT1501508EN01.pdf)
bizhub C364e/C284e/C224e ­ firmware version GX7­K2 (DLBT1501508EN01.pdf)

IMPORTANT: The C754 series, 754 series, C554 series, C754e series and C364e series requires that DIPSW 217 is set
to 0x02 to enable this new specification.The engine may reset toner level 100% when it is ‘toner empty’ condition and
powered OFF\ON for all models except for C754 series, C754e series and 754e series with the new firmware.

Attachments
Double­click paper clip icon to view the attachment

DLBT1703674EN00.pdf (24.50 KB)

DLBT1501510EN01.pdf (137.80 KB)

DLBT1504119EN00.pdf (216.30 KB)

DLBT1504120EN00.pdf (179.10 KB)

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The toner level (Gas Gage in bizhub vCare\ CSRC ‘CS Remote Care’) fluctuates from proper level to zero. (cont.)

DLBT1703675EN00.pdf (23.40 KB)

DLBT1703673EN00.pdf (23.30 KB)

DLBT1703672EN00.pdf (13.30 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­FDEE when printing 3 pages or more using the Fiery® IC­416

Return to Contents
Known Error
ID: KBA00034354
Updated: 10/25/2017 10:22:27 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
C­FDEE when printing 3 pages or more using the Fiery® IC­416.
Note: When the machine is in Power Save Mode (Low power or Sleep) a document sent (3 or more
pages) to the machine through the Fiery® IC­416 the C­FDEE will occur.

Root Cause
Firmware requires updating.

Workaround/Fix
Install firmware version G00­Q4 or newer.:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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IC­416 Support of Finishing with Thick 1

Return to Contents
How To
ID: KBA00034371
Updated: 11/10/2017 4:21:28 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
Support of Finishing with Thick 1

Answer
Install the following Fiery® Patches for Fiery® IC­416 v1.1:

FIT101708888: Support of Half­Fold/Staple/Tri­Fold Finishing with Thick 1 by IC­416, PS Driver, and

Command WorkStation™
FIT101720703: Enable FIT101708888.

The following prerequisite(s) must be installed in the order specified before applying this patch.
Prerequisite Patch: None
Prerequisite Patch: FIT101708888

Patch installation instructions

> FIT101708888<
1. Make sure that the Fiery® controller has reached Idle.
2. Import the patch file FIT101708888.ps using Command WorkStation™ to the Direct connection.
3. You must wait until the file finishes processing and Command WorkStation™ or the LCD show Idle.
This ensures the patch file is completely processed. User should wait 2 minutes for complete installation
of patch.
4. From Command WorkStation™ , choose Server­> Reboot Server, or from the Fiery LCD, select Shut
down ­> Reboot.
5. Wait until the Fiery® controller reaches Idle and print the configuration page.
6. Verify that the Update Info section contains the patch number FIT101708888.

> FIT101720703<
1. Make sure that the Fiery® controller has reached Idle.
2. Import the patch file FIT101720703.ps using Command WorkStation™ to the Direct connection.
3. You must wait until the file finishes processing and Command WorkStation™ or the LCD show Idle.
This ensures the patch file is completely processed. User should wait 2 minutes for complete installation
of patch.
4. From Command WorkStation™, choose Server­> Reboot Server, or from the Fiery LCD, select Shut
down ­> Reboot.
5. Wait until the Fiery® controller reaches Idle and print the configuration page.
6. Verify that the Update Info section contains the patch number FIT101720703.

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IC­416 Support of Finishing with Thick 1 (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Intermittent start up after updating firmware

Return to Contents
Problem Solution
ID: KBA00034432
Updated: 10/31/2017 6:19:05 AM
Related Products:bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
PROBLEM: MFP might not start after updating firmware using function version 4.0 (G00­Q1/Q4) when
stored in FW select folder

Solution
CAUSE: Firmware Bug

SOLUTION: When preforming firmware upgrade to G00­Q1/Q4 do not use the FW select folder put the
FW000X folder directly on the root of the USB drive.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Excessive paper curl or possible jamming

Return to Contents
Problem Solution
ID: KBA00034456
Updated: 11/1/2017 7:06:30 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub C224e,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,MFX­3680N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690

Problem
Excessive paper curl at the exit tray or possible jamming may occur when using recycled paper or paper under
20lb.

Solution
CAUSE: The following are examples of what can cause this issue to occur.

Type of media being used to print/ copy with low rigidity or a rough surface
Humidity
Temperature
Fuser condition/ temperature

SOLUTION: Install the Optional Output Inlay (p/n A7PU169700) outlined below to reduce the excessive curl.

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Excessive paper curl or possible jamming (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Coin Op setup is Vendor 1 supported?

Return to Contents
How To
ID: KBA00032119
Updated: 11/1/2017 2:01:46 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 368,bizhub 458,bizhub 558,bizhub
658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
QUESTION: When setting up a vendor connection device is Vendor 1 supported on the 7 and 8 series
machines?

Answer
ANSWER: The 7 & 8 series machines do not support backward compatibility for Vendor 1. There are
no software switches to change this compatibility like older models.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to perform PDF search, i­option (LK­105 v4) and optional memory (UK­211) installed
Return to Contents
Problem Solution
ID: KBA00034609
Updated: 11/14/2017 7:02:15 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub
658,bizhub 808,bizhub 958,bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
PROBLEM: Unable to perform PDF search, i­option (LK­105 v4) and optional memory (UK­211)
installed*.

Solution
CAUSE: OCR Dictionary Data is not installed.

SOLUTION: OCR Dictionary Data must be installed to perform PDF search. The OCR Dictionary Data
is available for download on One Stop listed under special firmware for each model.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Keyboard Wedge Supported Models

Return to Contents
Reference
ID: KBA00030114
Updated: 11/21/2017 10:17:40 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 367,bizhub
454e,bizhub 554e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub
C454e,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C558,bizhub
C658,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Reference
Keyboard Wedge Loadable Driver Supported Models

Model Firmware Keyboard Wedge LDD

bizhub C227, C287 G00­G3 A7970Y0­A030­G00­01

or newer
bizhub 227, 287, 367 G00­G3 A7970Y0­A030­G00­01

or newer A7970Y0­A030­G00­02
bizhub C258, C308, C368 G00­G3 A7970Y0­A030­G00­01

or newer A7970Y0­A030­G00­02
bizhub C224e, C284e, C364e, G20­C8 or A5C10Y0­A030­G19­01
C454e, C554e, newer
bizhub C654e, C754e G20­C8 or A2X00Y0­A030­G19­01
newer
bizhub 224e, 284e, 364e, 454e, G20­C8 or A61F0Y0­A030­G00­01
554e newer
bizhub 654e, 754e G20­C8 or A55V0Y0­A030­G00­01
newer
bizhub C458, C558, C658, 758, G00­G3 A7950Y0­A030­G00­01
958
or newer
bizhub 758, 808, 958 , C458, G00­G3 A7950Y0­A030­G00­
C558, C658 01_KeyboardEmu.exe
or newer
bizhub PRO 958
bizhub C224, C284, C364, C454, GB1­M0 A5C10Y0­A030­G19­01
C554
or newer
(with version up firmware for MIF
devices)
bizhub C654, C754 GB1­M0 A2X00Y0­A030­G19­01

(with version up firmware for MIF or newer

devices)

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Keyboard Wedge Supported Models (cont.)

Note: For the bizhub 4e series, software switch 135 set to Hex 0x04 to enable this function.

The following models support External Keyboard and Keyboard Wedge at the same time
with firmware version G00­G3:

Model Firmware
bizhub C258/C308/C368 G00­G3
bizhub C458/C558/C658 G00­G3
bizhub C227/C287 G00­G3
bizhub 227/287/367 G00­G3
bizhub 758/808/958 G00­G3

The following Card Readers are supported:

AU­205H (Omnikey 5427 CK)

RF Ideas RDR­80581AKU
MAGTEK® 21073145 Dynamag Card Reader
MS146_IUCB00­SG Unicode Barcode Slot Reader

Notes:
1. These Card Readers support Keyboard Emulation.

2. The following A4 devices are not supported

bizhub C3350 /C3850/C3850FS

bizhub 4050/4750

3. The latest version of firmware, system software or drivers is available via One Stop Product Support.

Attachments
Double­click paper clip icon to view the attachment

Keyboard Wedge supported modelsv2.pdf (448.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Keyboard Wedge Supported Models (cont.)

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Google Cloud Printing

Return to Contents
Reference
ID: KBA00033218
Updated: 12/11/2017 3:43:31 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C5580N,MFX­C5590

Reference
The attached document will guide you on how to setup Lantronix® xPrintServer® Cloud Print Edition.

Currently we support Google Cloud Printing with the use of Lantronix® xPrintServer® Cloud Print Edition
only.
Item # XPS1002CP­01­S

ChromeBooks are to use Lantronix® xPrintServer® Cloud Print Edition.

If you or your customers are looking at this web page:http://www.biz.konicaminolta.com/solutions/g­

cloudprint/index.html
attached instructions: g­cloudprint_Setup_Application_User_Guide.pdf
This is NOT available in the US yet.

Keep in mind, the website is hosted by Konica Minolta Japan and not Marketing here in the US. Japan
posted a small note on their page for us as seen below:

Required software

"Google Cloud Print™ Setup" *2 (IWS App)

*1 A3 colour/B/W MFPs: UK­204 upgrade kit (expansion memory) is required.

A4 colour MFPs: 1GB of additional memory is required.
*2 To get the “Google Cloud Print Setup”, please ask your Konica Minolta service provider.
The "Google Cloud Print Setup" may not be supported depends on the region.

We in the US market do not support this feature yet. This will be a bizhub MarketPlace App.Marketing
will post a bulletin when we do support it. This is not happening any time soon.When we do support it,
some minimum requirements would be: firmware, Function level 7, LK­101v3 and UK­204. In the
meantime the customer can use the Lantronix® xPrintServer® Cloud Print Edition.

Marketing has released on June 30, 2015, Bulletin 15­GB­034, Connector for Google Drive™ and
Connector for Gmail™, these are for the bizhub MarketPlace.
1. bizhub MarketPlace Connector for Google Drive™ ­ Provides a simple way to upload/store files in
Google Drive™ as well as browse, preview and print \Google Drive™ documents.
2. bizhub MarketPlace Connector for Gmail™ ­ Allows users to connect to Gmail™ to send, view and

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 138 of 582
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Google Cloud Printing (cont.)

print emails directly from the MFP.

Attachments
Double­click paper clip icon to view the attachment

14­GB­092.pdf (254.60 KB)

xPrintserver_KM_CP_workbook.pdf (2.40 MB)

Cloud+Printing.pdf (2.50 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Trouble Code C­FDEE

Return to Contents
Known Error
ID: KBA00035311
Updated: 12/28/2017 6:04:51 PM
Related Products:bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C4590,MFX­C5590

Error
While MFP is in Power Save Mode (Low Power, Sleep), printing a document consisting of 3 pages or
more from Fiery/IC­416 fails and causes trouble code C­FDEE after about 3 minutes.

Root Cause
MFP disconnects IC­416 when returning from Power Save mode.

Workaround/Fix
Problems with earlier versions of firmware, install firmware version G00­Q4 or later. Available to
download from the One­Stop Product Support page.:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MFP might not start up with FW version 4.0 in FW Data Select folder
Return to Contents
Problem Solution
ID: KBA00035316
Updated: 1/12/2018 10:00:43 AM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub C258,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
MFP might not start up with FW version 4.0 in FW Data Select folder.

Solution
CAUSE: Wrong function version firmware being loaded

SOLUTION: Save the firmware data like the following figure in USB memory during Function Version 4.0
and continue firmware update.

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MFP might not start up with FW version 4.0 in FW Data Select folder (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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JS­506, intermittent C1182

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Known Error
ID: KBA00035325
Updated: 12/22/2017 1:27:19 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub C258,bizhub
C308,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C4590,MFX­C5590

Error
JS­506, intermittent C1182 error code occurs when either copying or printing.

Root Cause
During the transfer process the cam tilts and may cause a C­1182 error code.

Workaround/Fix
Install new exit tray (p/n A2YV912501).

Note: Applied Machine Number JS­506 A2YVWY2044977 and onward:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to configure an AU­204H to work with Equitrac© 5.6 using Keyboard Wedge LDD
Return to Contents
How To
ID: KBA00033232
Updated: 12/28/2017 12:02:45 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C287,bizhub C308,bizhub C368,bizhub C3851FS,bizhub C458,bizhub C558,bizhub
C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
QUESTION: How to configure an AU­204H to work with Equitrac© 5.6 using Keyboard Wedge LDD.

Answer
ANSWER: Refer to the attached documentation for installation procedures.

To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

C458_AU204H_EQ56_V1_1.pdf (8.80 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Configure a UNITECH MS146 Barcode Slot Reader to work with PaperCut 16.4
Return to Contents
How To
ID: KBA00031048
Updated: 12/28/2017 12:22:03 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C258,bizhub
C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Question
How to Configure a UNITECH MS146 Barcode Slot Reader to work with PaperCut 16.4

Answer
Please perform the procedures in the attached PDF.

Attachments
Double­click paper clip icon to view the attachment

C458_MS146_Barcode_PaperCut_V1_2.pdf (9.70 MB)

ms146.pdf (465.90 KB)

MS146_RevB.pdf (184.90 KB)

Old_MS146’s_User_manual.pdf (789.50 KB)

MS146_User_Guide.pdf (1,062.30 KB)

MS146_Quick_Start_Guide.pdf (1,086.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Errors setting up on Fiery® and Papercut.

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Problem Solution
ID: KBA00035357
Updated: 1/3/2018 4:31:43 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Errors setting up on Fiery® and Papercut.

Solution
CAUSE: SSL Version 3 is enabled on the machine.

SOLUTION: Perform the following procedure: do disable SSL V 3:

1. Log into PSWC as Admin.

2. Select Security.
3. Select SSL Setting.
4. Uncheck SSLV3 and select OK.
5. Cycle power on machine and Fiery®.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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TX result report doesn't include fax image

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Reference
ID: KBA00035502
Updated: 1/15/2018 2:10:05 PM
Related Products:bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
454e,bizhub 458,bizhub 554e,bizhub 654,bizhub 654e,bizhub 658,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3350,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3850,bizhub C3850FS,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5590

Reference

After sending a successful fax the TX result report doesn't include the image of the fax even when
fax result from Service mode­> Fax­> List Output set to Print With Image.

This is normal operation when customer is dialing the number off Hook this way is skipping the TX
memory capture causing the image not be printed on the TX result report.

The only way to have the image printed on the TX result report by sending the fax using direct
input on hook or to a destination fax number stored in the address book.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Apps are not shown on bizhub Marketplace

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Problem Solution
ID: KBA00035519
Updated: 1/26/2018 3:45:58 PM
Related Products:bizhub 308,bizhub 368,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
When utilizing bizhub Marketplace, apps are not being displayed on the screen.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Update to special firmware GG6­R9. If firmware doesn't fix the issue, perform the steps
below:
1. Uninstall Marketplace
2. Verify date and time is correct
3. Check the SSL certificate
4. Check Certificate Verification is No.
5. Check OpenAPI is set for SSL Only and the validity period is "Do not confirm."
6. TCP socket is set to allow SSL.
7. SSDP is enabled.
8. Software switch 25 is set to 90 or A0 for R9 firmware
9. Webdav is set for SSL Only and Chunk Transmission is set to ON.
10. Adminstrator setting> System Connection> OpenAPI> External Application Connection> set it to No.
Reboot. Set it to Yes. Reboot.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Operation panel screen image is distorted

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Problem Solution
ID: KBA00029470
Updated: 4/20/2017 2:28:07 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub C258,bizhub
C308,bizhub C3351,bizhub C3851FS,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­C3690,MFX­
C3690

Problem
Operation panel screen image is distorted.

Solution
CAUSE: Failed i­option memory (UK­211).

SOLUTION: Replace i­option memory (UK­211 item number MXA87AWY1KMUS).

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Are you able to copy in color on transparency?

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Reference
ID: KBA00035528
Updated: 5/24/2021 2:58:05 PM
Related Products:bizhub C224e,bizhub C258,bizhub C364e,bizhub C368,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C754e,MFX­C2280,MFX­C2590,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
The answer is no. Based on the User's Guide, "Transparencies can only be printed in black. When the
color function is other than black and [Transparency] is selected, check the displayed message, and
tap [Yes]." By answering YES, the user accepts the change to black. (Please refer to the attached pdf
"Transparency and Auto Color" for details. The machine doesn't copy in color on transparency's.

To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Transparency_and_AutoColor.pdf (111.70 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The reserve job function is not available when a key counter or Vendor 2 mode is enabled.
Return to Contents
Problem Solution
ID: KBA00802240
Updated: 2/1/2018 10:41:50 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C203,bizhub C224,bizhub C224e,bizhub C227,bizhub C253,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C308,bizhub C353,bizhub C364,bizhub C364e,bizhub C368,bizhub
C451,bizhub C454,bizhub C454e,bizhub C458,bizhub C550,bizhub C554,bizhub C554e,bizhub
C558,bizhub C650,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,eCopy,eCopy Integrated,Equitrac,Equitrac Integrated,MFX­3680N,MFX­
4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3035,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Problem
Users cannot start copy jobs while a print job is printing. The key counter does not allow the use of the
reserve function.

Solution
CAUSE: Incorrect setting.

SOLUTION: To enable the reserve job function when a key counter is installed, perform the following:
1. Enter the Service mode.
2. Press Stop­9 to enter the Billing setting mode
3. Select Management Function Choice
4. Select Key Counter Only
5. Set the Next Job Reservation to "License."
6. Exit the Service mode.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The MFP cannot be managed or unmanaged.

Return to Contents
Problem Solution
ID: KBA00035538
Updated: 2/6/2018 1:46:37 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub
C368,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590,NSi AutoStore,NSi Output Manager

Problem
The MFP cannot be managed or unmanaged.

Solution
BACKGROUND: G00­R9 firmware is affected. Previous MFP firmware levels have no issue.

CAUSE: DRS can no longer connect with the MFP result in the error message: "The device did not
respond in time, Please verify that the device is powered up, connected and not in deep sleep mode."

SOLUTION: To fix this issue a patch needs to be manually installed into DRS. The attached files will
contain the DRS patch for version 7.9. Service Pack 2 and DRS 7.11. Within each zip file, there are
instructions to replace the file.

To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

DRS7.9P2_122731_2017­12­05.zip (19.00 KB)

DRS7.11_125337_2018­01­08.zip (38.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MarketPlace circle slow access

Return to Contents
Problem Solution
ID: KBA00035553
Updated: 2/9/2018 11:27:45 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C458,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590

Problem
MarketPlace circle slow access

Solution
CAUSE: Older version of MarketPlace are have compatibility issues with Newer machines

SOLUTION: Update MarketPlace to version 3.3.2 or higher.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Insufficient Memory message, also CE301 or CFA14 error codes.

Return to Contents
Problem Solution
ID: KBA00035555
Updated: 2/14/2018 5:56:08 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub
C3851FS,bizhub C458,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590

Problem
Insufficient Memory message, also CE301 or CFA14 error codes.

Solution
CAUSE: Problem causing CE301 by operation of screen transition of browser application. Problem with
CFA14 caused by repeated operation of launching OpenAPI application / MFP standard function(copy
etc) from IWS application

SOLUTION: Some Special firmwares are available: GG1­R9 should resolve both these error codes.
If CFA14 is not resolved then update to GG6­R9 which is available for most models in this series,
should be available for the other machines by end of March 2018 .

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MFP will not enter sleep mode

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Problem Solution
ID: KBA00035703
Updated: 2/15/2018 10:30:10 AM
Related Products:bizhub 368,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
MFP will not enter sleep mode.

Solution
CAUSE: Corrupt or failed HDD or damaged Power source cable and Interface cable.

SOLUTION: Replace the HDD (p/n A2X0M72C00) and Power source cable (p/n A7PUN15200), Interface cable (p/n A7PUN15100) as a set. Refer to illustration below for location.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to disable the "Change Settings or Finish" message.

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How To
ID: KBA00031583
Updated: 4/28/2017 3:30:51 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
368,bizhub 454e,bizhub 554e,bizhub 654e,bizhub 658,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­
3680N,MFX­3680N,MFX­4580N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280,MFX­C2280N,MFX­
C2280N,MFX­C2590,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­
C3090,MFX­C3090,MFX­C3680,MFX­C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­
C4580N,MFX­C4580N,MFX­C4590,MFX­C4590,MFX­C5580N,MFX­C5580N,MFX­C5590,MFX­C5590

Question

How to disable the "Change Settings or Finish" choices, when copying or scanning off the platen glass.

Answer

Set the Original Glass Separate Scan to "No". Refer to the image below.

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How to disable the "Change Settings or Finish" message. (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Keep MFPs away from Vents, Windows and Strong Breeze

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Reference
ID: KBA00035356
Updated: 2/21/2018 4:12:36 PM
Related Products:bizhub 224e,bizhub 227,bizhub 25,bizhub 25e,bizhub 284e,bizhub 287,bizhub
308,bizhub 3300P,bizhub 36,bizhub 364e,bizhub 368,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub
42,bizhub 454e,bizhub 458,bizhub 4700P,bizhub 4750,bizhub 554e,bizhub 558,bizhub 654,bizhub
654e,bizhub 658,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C227,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub
C3350,bizhub C3351,bizhub C35,bizhub C364,bizhub C364e,bizhub C3850,bizhub C3850FS,bizhub
C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3035,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
When installing an MFP in a customer location please be aware of AC Vents, Open Windows, Strong
Breeze and Fans.

Please understand that when the MFP is in use the hot air circulating inside the MFP are being
dispersed through the open vents of the body.
When there is a strong breeze pointing towards the vents in the MFP the HOT air being pushed out is
now being blocked and pushed back into the machine.

Issues that could arise from a strong breeze pointed at the MFP vent:
Melting of plastic parts
Melting of drum, developing unit, conveyance unit
Melting of shroud/ guide plate
MFP malfunctions

Boards could be affected by the melting of sensors or parts in the fuser area
Ozone could be pushed back into the MFP

Simple steps to follow on placement of MFPs:

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 158 of 582
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Keep MFPs away from Vents, Windows and Strong Breeze (cont.)
Do not block the Ozone Vent
Do not block Fan Vents
Do not place MFP in front of a Window
Do not place MFP under AC Vent
Do not point a Fan directly at the MFP

Optimum operating environment for the MFP should be (10 to 30° C / 50 to 86° F (with a fluctuation of
10° C / 18° F or less per hour))

Please see examples of Vents, Fans and other objects to stay clear of:

AC Vent:

Small Desk Fans:

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 159 of 582
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Keep MFPs away from Vents, Windows and Strong Breeze (cont.)

Large Industrial Fans:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Banner printing for vendor mode

Return to Contents
Problem Solution
ID: KBA00035740
Updated: 3/1/2018 1:34:39 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub C258,bizhub C308,bizhub
C368,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C5590

Problem
Banner printing is not available when using vendor mode.

Solution
CAUSE: Feature not normally available together.

SOLUTION: Change SW 31 to HEX 02

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Certificate has been signed with SHA1 warning message on screen

Return to Contents
Problem Solution
ID: KBA00034616
Updated: 3/2/2018 2:34:51 PM
Related Products:bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub 558,bizhub
658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Problem
Certificate has been signed with SHA1 warning message on screen.

Solution
CAUSE:

New firmware now checks security strength of the certificate from the OpenAPI app on the server.

If the certificate on the server is lower than SHA2 or SHA256 (which are equal), the message is
displayed.

SOLUTION:

There are two solutions:

1) Upgrade the certificate that the openAPI application is offering.

2) Use the attached documentation to prevent the message from being displayed, noting that the
connection will not be SHA­2 or SHA256.

Procedure author Tim Belvins.

Attachments
Double­click paper clip icon to view the attachment

Steps to Allow SHA­1 Communication.pdf (571.60 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to change the default screen to appear after reset.

Return to Contents
How To
ID: KBA00801929
Updated: 2/27/2018 9:40:40 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3035,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to program the User Box, Scan/Fax, or Copy, screen as the default after system auto reset is
completed.

Answer

To program the User Box, Scan/Fax, or Copy, screen as the default after system auto reset is
completed, perform the following:

1. Press the Utility/Counter key.

2. Touch [3 Administrator Settings] on the touchscreen.

3. Enter the Administrator password (default password is 12345678).

4. Touch [OK] on the touchscreen.

5. Touch [1 System Settings] on the touchscreen.

6. Touch [9 Reset Settings] on the touchscreen.

7. Touch [1 System Auto Reset] on the touchscreen.

8. Touch [User Box], [Scan/Fax], or [Copy] under the Priority Mode selection heading as desired by the
customer.

9. Touch [OK] on the touchscreen.

10. Press the Reset key.

11. Power the machine OFF/ON to lock the programmed settings in as the default start up
configuration.

SPECIAL NOTE: Solution contribution by Ted Young, Production Print/SSD

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How to change the default screen to appear after reset. (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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RDT SA MFP User logout issue after setting MFP User Authentication
Return to Contents
Problem Solution
ID: KBA00034499
Updated: 11/7/2017 2:53:18 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub
658,bizhub 808,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem

When only MFP authentication is set, after the user logs in, pressing the access key to log out will
have no result.

If both User Authentication and Account track are set, pressing the access key will display a
dialog box to log out the Account Track user only.

However, pressing “Yes ” or the access key will have no effect.

Note: This does not occur when logging in to the device from PSWC, only at the MFP itself.

Additionally, if an attempt is made to write to the device from RDT SA after an MFP authentication
user logs in at the MFP, it will fail and

RDT SA will report the issue as an Admin login failure.

Solution
CAUSE: Authentication settings are not set at MFP.

SOLUTION:
In RDT SA after pressing the Registration button and registering Users, the following setting must be
manually selected under Device Generic settings before writing to devices:User Authentication/Account
Track­Authentication Device Settings­General Settings.

This setting needs to be set to one of the following settings in order for MFP Authentication to be set
on the device:
ON (MFP)
ON (MFP + External Server)
ON (MFP + Relay Server)

It is then also necessary to manually select the following “Public User Access” settings under Device
Generic settings:User Authentication/Account Track ­User Authentication/Account Track­Authentication

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RDT SA MFP User logout issue after setting MFP User Authentication (cont.)
Method ­ Public User Access (Restrict or Allow)User Authentication/Account Track ­User
Authentication/Account Track­Authentication Method ­ Public User Access(On (With Login) or On
(Without Login)

Attachments
Double­click paper clip icon to view the attachment

RDT+1.2.01+SA+MFP+User+logout+issue+after+setting+MFP+User+Authentication.pdf (674.70 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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An error was encountered while attempting a connection with the Core Accounting Server (CAS).
Return to Contents
Problem Solution
ID: KBA00035758
Updated: 9/19/2018 9:46:35 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub
658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub
C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Problem
An error was encountered while attempting a connection with the Core Accounting Server (CAS).

Solution
CAUSE: SQL Services not started

SOLUTION: Start SQL Services. Please refer to the steps below.

1. Start the "RUN' prompt
2. Enter "SERVICES.MSC"
3. Scroll down and locate "SQL Server (SQLEXPRESS)
4. Right­Click and select "start"

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Background on scans
Return to Contents
Problem Solution
ID: KBA00035906
Updated: 5/10/2019 12:18:56 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,MFX­C2590,MFX­C3090,MFX­C3690

Problem
Background on scans

Solution
CAUSE: Non refresh model CCD lens assembly (p/n A7PUR70100) was installed into a refresh model
machine.

SOLUTION: Install CCD lens assembly (p/n A7PUR75200). After installing the CCD lens assembly,
install special firmware GC3­R9. The latest version firmware is available for download via One Stop
Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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UK­212 DHCP does not assign IP addresses

Return to Contents
Known Error
ID: KBA00035914
Updated: 3/19/2018 9:08:11 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub
C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
When attempting to use the UK­212 wireless device the DHCP function does not assign IPv4 addresses
from the range of addresses

Root Cause
The UK­212 has not been assigned an IP address or the Wireless option has not been correctly
chosen.

Workaround/Fix
1. Ensure that the UK­212 is set to Wired+Wireless(Primary Mode).
This can be done in Administrator Mode, Network Settings, Network I/F Connection

2. Ensure that the UK­212 has an IP address.

This can be done in Administrator Settings, Network Settings, IPv4 Settings. You must select the
Wireless option and assign an IP address and subnet mask to the Wireless Device.

3. Ensure that the DHCP Service is enabled and that a range of IP addresses can be assigned out by
the UK­212 wireless device.
This can be done in Administrator Settings, Network Settings, DHCPServer Settings.:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Intermittent "Insufficient Memory" message

Return to Contents
Problem Solution
ID: KBA00035920
Updated: 10/3/2019 12:31:40 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub C258,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
Intermittent "Insufficient Memory" message.

Solution
CAUSE: Marketing area for Fax is set incorrectly.

SOLUTION: Perform the following to set the Marketing Area to US..

1. Select Menu
2. Select Counter
3. Select Display Keypad
4. Press Stop 00, Stop 01
5. If prompted enter CE password 9272 4 times (default)
6. Select System 1
7. Select Marketing Area
8. Set to US
9. Press End

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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LDAP Advance search

Return to Contents
Problem Solution
ID: KBA00036304
Updated: 4/16/2018 1:59:43 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Problem
LDAP Advance search does retrieve names when using "Start With" search attribute.

Solution
CAUSE: Dipswitch 48­7 is set to 0 (disable)

SOLUTION: Set dipswitch 48­7 to 1 (enable) to allow search option "Starts With" when using LDAP
Advance search features.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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AU­205H, (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not perform authentication
Return to Contents
Problem Solution
ID: KBA00036307
Updated: 4/23/2018 3:43:21 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub
C368,bizhub C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
AU­205H (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not perform
authentication.

Solution
PROBABLE CAUSES:
1. AU­205H (OMNIKEY 5427CK) is not set in Authentication Device 2.
To set the AU­205H (OMNIKEY 5427CK) under Authentication Device 2, perform the following.
a. Access the Service Mode Stop 00, Stop 01
b. Press Stop 9
c. Select Authentication Device 2 Settings
d. Select the correct card type
e. Power the MFP OFF/ON
Note: For the bizhub 4e series Authentication Device 2 is located under the Management Function
setting.
2. The configuration of the AU­205H (OMNIKEY 5427CK) for the Card Type does not have the
[Enter] [Pause 10] entered into the Post Stroke field.
Enter the Card Type in the Post Stroke field.
3. Keyboard Wedge LDD is not set for the AU­205H (OMNIKEY 5427CK). (For the bizhub
7/8/8e/9 series ONLY)
To set the the Keyboard Wedge LDD for the AU­205H (OMNIKEY 5427CK), perform the following.
a. Use the KeyEmuConfigurationTool_V1.0.00000 to select the downloaded Loadable Device Driver
(LDD)
b. Enter Vendor ID 076B and Product ID 5428
c. Export the newly configured LDD
d. Remove the current LDD prior to installing the newly configured LDD5. Ensure that the LDD is the
correct one based on the Function Version of the MFP.
Example: Some models like the bizhub C3851 have Loadable Device Drivers for Function Version 3.4
or below and Function Version 4.0 or higher.

Attachments
Double­click paper clip icon to view the attachment

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AU­205H, (OMNIKEY 5427CK) with Keyboard Wedge LDD beeps with card swipe but does not perform authentication (cont.)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

Keyboard Wedge supported models­.pdf (201.80 KB)

KM Support Card Reader Vendor­Product IDs.JPG (1,882.70 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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RF Ideas RDR­80581AKU with Keyboard Wedge LDD beeps with card swipe but does not perform authentication
Return to Contents
Problem Solution
ID: KBA00036311
Updated: 4/23/2018 3:14:04 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub
C368,bizhub C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
RF Ideas RDR­80581AKU with Keyboard Wedge Loadable Device Driver (LDD) beeps with card swipe,
however does not perform authentication.

Solution
PROBABLE CAUSES:
1. RF Ideas RDR­80581AKU is not set in Authentication Device 2.
To set the RF Ideas RDR­80581AKU under Authentication Device 2, perform the following.
a. Access the Service Mode Stop 00, Stop 01
b. Press Stop 9
c. Select Authentication Device 2 Settings
d. Select the correct card type
Note: For the bizhub 4e series Authentication Device 2 is located under the Management Function
setting.

2. Keyboard Wedge LDD is not set for the RF Ideas 80581AKU. (For the bizhub 7/8/8e/9 series
ONLY)
To set the the Keyboard Wedge LDD for the RF Ideas 80581AKU, perform the following.
a. Use the KeyEmuConfigurationTool_V1.0.00000 to select the downloaded Loadable Device Driver
(LDD)
b. Enter Vendor ID 0C27 and Product ID 3BFA
c. Export the newly configured LDD
d. Remove the current LDD prior to installing the newly configured LDD5. Ensure that the LDD is the
correct one based on the Function Version of the MFP.
Example: Some models like the bizhub C3851 have Loadable Device Drivers for Function Version 3.4
or below and Function Version 4.0 or higher.

Attachments
Double­click paper clip icon to view the attachment

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

Keyboard Wedge supported models­.pdf (201.80 KB)

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RF Ideas RDR­80581AKU with Keyboard Wedge LDD beeps with card swipe but does not perform authentication (cont.)

KM Support Card Reader Vendor­Product IDs.JPG (1,882.70 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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When connecting a Key Counter, password is displayed.

Return to Contents
Problem Solution
ID: KBA00036621
Updated: 5/4/2018 10:10:54 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 808,bizhub 958,bizhub
C224,bizhub C227,bizhub C258,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
When connecting a Key Counter, password is displayed.

Solution
CAUSE: Softswitch 130 is set to 0 (disable).

When the MFP is in Key Counter mode, Key Counter IF Vender mode or Vendor 2 mode, MFP is
looking for Admin Mode password.

SOLUTION: Set dipswitch 130 to 1 (Enable). To access the dipwitch settings, perform the following.
1. Select Menu
2. Select Counter
3. Select System 2
4. Select Software Switch Setting
5. Select Switch No. and using the numeric keypad set to 130
6. Set Bit Assignment to 1
7. Press Fix
8. Press End
9. Press Exit

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Panel does not close on embedded application after key counter is removed
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Problem Solution
ID: KBA00036622
Updated: 5/9/2019 1:46:41 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub
C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5590

Problem
Panel does not close on embedded application after key counter is removed.
Note: When the MFP is in Key Counter mode and an embedded application is installed, the application
is not being monitored, therefore the panel will reset when the Auto RESET timer is reached.

Solution
CAUSE: Key Counter mode, does not monitor Scanning. It only monitors Copy and Print.
Note: Only Vendor 2 interface monitors Scanning.

SOLUTION: Set MFP to Key Counter IF Vender mode.This will allow the vendor interface to monitor
scanning and close the panel when the application is displayed after key counter circuit is opened.
Refer to the following settings for KeyCounter IF mode.
1. KeyCounter IF vender mode.

Enable switch 39 bit 3

Enable switch 35 bit 4

2. Reset OpenAPI port to allow.

Administrator mode­> System Connection ­> OpenAPI port=Allow

Note: If the MFP presents a Password prompt when the Key Counter is inserted or circuit is closed,
then set soft switch 130 bit 1 to enable to prevent the password prompt from being displayed.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The Japanese Language appears on the display of a new, unboxed, MFP

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Problem Solution
ID: KBA00031522
Updated: 4/26/2017 10:04:40 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C458,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub
C754e,MFX­3680N,MFX­3680N,MFX­4580N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280,MFX­
C2280N,MFX­C2280N,MFX­C2590,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­
C3090,MFX­C3680,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C4580N,MFX­C4580N,MFX­
C4590,MFX­C4590,MFX­C5580N,MFX­C5580N,MFX­C5590,MFX­C5590

Problem
The Japanese Language appears on the display of a new, unboxed, MFP.

Solution
CAUSE: Firmware needs to be reinstalled.

SOLUTION: Determine the current firmware version installed on the MFP. by going to the Main Menu ­
> Utility ­> Device Info ­> page #2. To download F/W, go to the One Stop page at My Konica Minolta.
Download the latest or appropriate base F/W. Once downloaded, please install the firmware by using
the correct USB port listed below.

On the.4 & E­series MFP's, please use the service port located on the right side cover of the
MFP towards the back.
On the 7­series MFP's, please use the USB front port located on the right side just below the
operation panel.
On the 8­series MFP's, please use the USB port located on the right side just below the operation
panel.

On the 8­series, install the USB stick directly into the port labelled "Front USB" at the MFPB. Please
remember to reinstall the original USB cable connector that was removed previously from the "Front
USB" if using this port for flashing firmware.

1. At the "Firmware Update" screen, press the "Language Select". Please see the illustration below.

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The Japanese Language appears on the display of a new, unboxed, MFP (cont.)

2. Deselect all darkened language options; all the languages should be clear and not selected. Please
select "Fix" and "OK". Refer to the illustration below.

3. The Language screen now should appear as shown below.

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The Japanese Language appears on the display of a new, unboxed, MFP (cont.)

4. Back at the main F/W screen, please select and confirm that the correct Machine and Type are
listed. The information can be found in the latest Service Manual. Now firmware can be loaded. Once
completed, return to the main screen and verify if the correct language is displayed.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Print driver menu's do not display correctly when using True HD 4K Display Adapter
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Problem Solution
ID: KBA00036704
Updated: 5/10/2018 1:08:27 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub C227,bizhub
C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851FS,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
Driver Menu's do not display correctly when using True HD 4K resolution display adapters.

Solution
CAUSE: PCL6 print driver requires updating.

SOLUTION: Update the PCL6 print driver. Refer to the list below for the correct print driver for each
model.

bizhub 958_658e_558_368_367_series_pcl6_win32_v1011ssd03_en_add.exe
bizhub 958_658e_558_368_367_series_pcl6_win64_v1011ssd03_en_add.exe
bizhub C759_C658_C368_C287_C3851_series_pcl6_win32_v1011ssd06_en_add.exe
bizhub C759_C658_C368_C287_C3851_series_pcl6_win64_v1011ssd06_en_add.exe

Attachments
Double­click paper clip icon to view the attachment

DLBT1803889EN00.pdf (18.90 KB)

DLBT1803890EN00.pdf (18.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Supported USB drives

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Reference
ID: KBA00036828
Updated: 5/9/2018 1:00:35 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Reference
Attached is a list of currently supported USB drives. To view the PDF, you may need to download a free
copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Flash Drives for 7,8,9­series MFPs.pdf (61.50 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Konica Minolta Mobile Print v1.0

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Reference
ID: KBA00033223
Updated: 5/18/2018 4:29:58 PM
Related Products:AccurioPress C2060,AccurioPress C2070,AccurioPress C2070P,AccurioPrint
C2060L,bizhub 223,bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308,bizhub
3320,bizhub 36,bizhub 363,bizhub 364e,bizhub 367,bizhub 368,bizhub 4000P,bizhub 4020,bizhub
4050,bizhub 40P,bizhub 42,bizhub 423,bizhub 454e,bizhub 458,bizhub 4700P,bizhub 4750,bizhub
552,bizhub 554e,bizhub 558,bizhub 652,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C20,bizhub C203,bizhub C20P,bizhub C220,bizhub C224,bizhub C224e,bizhub
C227,bizhub C25,bizhub C253,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub C3351,bizhub C35,bizhub
C353,bizhub C35P,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850FS,bizhub
C3851FS,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub C552,bizhub C552DS,bizhub
C554,bizhub C554e,bizhub C558,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub
C658,bizhub C754,bizhub PRESS C1060,bizhub PRESS C1070,bizhub PRO 1100,bizhub PRO 951,bizhub
PRO C1060L,magicolor 4750DN,magicolor 4750EN,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2828,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3035,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
Konica Minolta Mobile Print v1.0

Konica Minolta Mobile Print is an app that allows you to connect your iOS device to a Konica Minolta MFP; the app integrates with the OS
to enable trouble­free printing and importing scanned data. Konica Minolta Mobile Print is an application that allows you to easily connect
to KONICA MINOLTA printing devices from your Android device using Wi­Fi. It enables you to print documents and images as well as
import scanned data.

* Konica Minolta Mobile Print is a successor application to the PageScope Mobile.

Print Function:Prints images you have selected in the Photo Album function of the app via a connected MFP.

Opens any file stored in an integrated app from the Storage function and prints it via a connected MFP.

Prints emails and email attachments received when your email address is set up in the Konica Minolta Mobile Print app.

Supports Authentication and Secure Print to provide you with a more Secure printing environment.
You can print directly from your cloud storage, browser and camera app with the OS integration function.
The Android Printing Framework* enables you to print your emails.
Authentication and Secure Print functions allow you to print sensitive documents securely.

*Android Printing Framework is a function implemented in Android OS 4.4 or higher.

Scan Function:
Stores images you scanned via a remotely operated MFP using the Konica Minolta Mobile Print app on your mobile device into any OS­
integrated app (a cloud storage app, etc.).
Scans a document or photo via a connected MFP from the Konica Minolta Mobile Print app to your mobile device and stores it in an OS­
integrated app (cloud storage app, etc.).

Bluetooth LE Function:
Bluetooth LE enables the following operations:
­ Registration of an MFP by touching
­ Print by touching

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Konica Minolta Mobile Print v1.0 (cont.)

­ Scan by touching
­ Authentication by touching

NFC Functions:
The following functions can be executed using NFC.
­Touch and print
­Touch and scan
­Touch and authenticate
­Touch and register MFP

Konica Minolta Mobile Print released from App Store (iOS / Android has been released.
The Windows version is not released yet.

?iOS<https://itunes.apple.com/us/app/konica­minolta­mobile­print/id1201610572?mt=8>
?Android<https://play.google.com/store/apps/details?id=com.konicaminolta.mobileprint&hl=en>

Install:
Download application program from Google Play
Download application program from itunes.

Supported Models:
Color:
bizhub C754e/C654e
bizhub C754/C654
bizhub C658/C558/C458
bizhub C652DS/C552DS
bizhub C652/C552/C452
bizhub C650/C550/C451
bizhub C554e/C454e/C364e/C284e/C224e
bizhub C554/C454/C364/C284/C224
bizhub C368/C308/C258
bizhub C360/C280/C220
bizhub C353/C253/C203
bizhub C287/C227
bizhub C281/C221/C221s
bizhub C3351/C3851/C3851FS
bizhub C3350/C3850/C3850FS
bizhub C3110/C3100P
bizhub C35P/C35/C25
bizhub C266/C226
bizhub C20/C20P
AccurioPress C6100 + IC­604
AccurioPress C6085 + IC­604
AccurioPress C2070 + IC­603
AccurioPress C2070P + IC­603
AccurioPress C2060 + IC­603
AccurioPrint C2060L + IC­603
bizhub PRESS C1085+IC­602
bizhub PRESS C1060+IC­602

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Konica Minolta Mobile Print v1.0 (cont.)

bizhub PRO C1060L+IC­602
magicolor 4750EN/4750DN

Monochrome:
bizhub 958/808/758
bizhub 754e/654ebizhub 754/654
bizhub 652/602/552/502
bizhub 558/458/368/308
bizhub 554e/454e/364e/284e/224e
bizhub 367/287/227bizhub 423/363/283/223
bizhub 306/266
bizhub 4750/4050
bizhub 4700P/4000P
bizhub 4020/3320
bizhub 42/36bizhub 40P
bizhub PRO 1100
bizhub PRO 958
bizhub PRO 951

The following model are NOT supported by KMMP:.

?bizhub PRESS C6000+IC­601
?bizhub PRO C6000L +IC­601

*Available functions are different depending on the model and the FW version.
For more information, please refer to "Mobile Connection User's Guide".

Note: The products listed in this document are not available in some countries and regions.

Attachments
Double­click paper clip icon to view the attachment

KM Mobile Print App guide.pdf (4.70 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to format HDD in Service mode

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Problem Solution
ID: KBA00037202
Updated: 5/23/2018 11:10:40 AM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
Unable to format HDD in Service mode.

Solution
CAUSE: Possible data corruption.

SOLUTION: Format the HDD in administrator mode

1. Enter Administrator mode

2 Security Settings
3 Storage Management Settings
4 Format
5 Power off main power switch wait ten seconds power back on machine
6 Enter Service Mode
7 State Confirmation
8 Memory/Storage Adjustment
9 Format
10 Logical format
11 Power off main power switch wait ten seconds power back on machine

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Certificate has been signed with SHA1." message

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Problem Solution
ID: KBA00033025
Updated: 9/8/2017 9:38:11 AM
Related Products:,bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 658,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,bizhub MarketPlace,Dispatcher,Dispatcher Phoenix
Foundations,Dispatcher Phoenix Legal,Dispatcher Phoenix Pro,Dispatcher Pro,Equitrac,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590,PageScope Enterprise
Suite,PageScope Net Care Device Manager

Problem
PROBLEM: After embedding an MFP with an application solution using OpenAPI, a message will
appear on the panel (see attached):

"Certificate has been signed with SHA1. Are you sure you want to continue."
This message box will allow you to select either [Yes] or [No].
In some cases the message box will appear without any text within it, but still prompt for a [Yes] or
[No] answer.

Reported machines affected:

All Color and Black & White 8 series machines with firmware G00­N5 and newer.
All Color and Black & White 7 series machines with firmware G00­N5 and newer.

Solutions reported to have been affected:

Equitrac
Papercut
Bizhub Marketplace
Dispatcher Phoenix

There have also been reports of other software using OpenAPI having nondescript errors or
connectivity issues due to this message not being able to appear to allow the process to continue:

Pagescope Enterprise Suite (PSES)

Netcare Device Manager (NCDM)

Solution
CAUSE: Firmware G00­N5 and newer firmware (using OpenAPI 4.0) now checks for the strength of the
certificate offered by the server and then will warn the user about a certificate using SHA­1.

SOLUTION: Perform the following procedure:

1. Please make sure that the Self­Signed Certificate being used is a newly created certificate (not
the standard certificate the machine comes with.)

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"Certificate has been signed with SHA1." message (cont.)

2. Be sure the Encryption Key Type is set to the highest possible level (Do not use any labeled as

SHA1) as shown below.

3. If previous steps do not resolve the issue, as a temporary workaround, lower the function level of
the MFP. To do this:
On the MFP Panel enter Service mode. (Select [Counter], then press Stop, 0, 0, Stop, 0, 1.
Enter CE Password if applicable.
Select System 2
Select Software Switch Setting
Input Switch No.: 25
Change Hex value to 60.
Select [Fix], then [End].
Exit Service Mode completely, then reboot the machine.
If issue continues check to see if Softswitch 25 is still set to Hex 60.
If so, change the Hex value to 50 instead and test again.
4. This issue has already been escalated and an update will be provided once a solution has been
found.

Attachments
Double­click paper clip icon to view the attachment

SSL communication of SHA1.pdf (246.40 KB)

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"Certificate has been signed with SHA1." message (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Bar code printed with an X and "Invalid Character" error message.

Return to Contents
Problem Solution
ID: KBA00037503
Updated: 6/6/2018 7:29:36 AM
Related Products:bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub 558,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Bar code printed with an X and "Invalid Character" error message.

Solution
CAUSE: Firmware requires updating.

Asterisk (*) in the Sting to be printed.

SOLUTION: Install firmware version GC1­U8.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to confirm the content in a log capture is correct?

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How To
ID: KBA00035540
Updated: 4/2/2018 9:55:56 AM
Related Products:bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub 458,bizhub
458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284e,bizhub C308,bizhub C3351,bizhub C364e,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C659,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Question
How do I confirm that the content in a Log gathered is correct?

Answer
With this Log Analysis Tool you can confirm that the gathered log is valid. Please see attached
document and Tool

Attachments
Double­click paper clip icon to view the attachment

Log Analysis Tool_v2.xls (754.00 KB)

Log Analysis Tool_v2_EN.pdf (415.70 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­E301 error occurs when updating firmware by Remote Deployment Tools 1.4
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Known Error
ID: KBA00037505
Updated: 6/14/2018 3:23:05 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub
C368,bizhub C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­
C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
When using Remote Deployment Tools (RDT) 1.4 to update firmware to version G00­Q4 or newer and
updating to function version 4.0 or higher C­E301 will occur on the device.

Root Cause
Firmware anomaly.

Workaround/Fix
Prior to updating firmware via the Remote Deployment Tools (RDT) 1.4, set function version to 3.4 by
performing the following.
1. Access the Service Mode
2. Select Counter
3. Press Stop 00, Stop 01
4. Select System 2
5. Select Software Switch Setting
6. Set Switch No. 25 to HEX Assignment 80
7. Press Fix:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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G00­U8 firmware supports 2 VLAN Network Support

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Reference
ID: KBA00038010
Updated: 6/27/2018 8:43:20 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub
C287,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Reference
Recently released G00­U8 firmware enables support for 2VLANs through the NIC when the Function
Version is set to 4.2,

A virtual interface that can contain two different networks is implemented (using IEEE802.1Q
/ VLAN tag). So the MFP engine still has only one LAN port as before.

Examples:

Private VLAN 10.10.203.xxx

Public VLAN 192.168.1.xxx

Notes:
1. Client users can use the basic functions including authentication individually for each network
interface.
2. The driver can print to the single NIC using one or the other VLAN Settings without needing additional
hardware.
3. This feature can be used on all 5th generation models (7 series, 8 series 8e series, 9 series) by
installing G00­U8 firmware and setting to Function Version 4.2.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Retrieved Printed User Box Jobs, Print in Reverse Order

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Problem Solution
ID: KBA00038018
Updated: 7/11/2018 2:35:38 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub
C308,bizhub C3351,bizhub C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub
C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C4590,MFX­C5590

Problem
When retrieving printed jobs from the User Box, the order of the printed jobs is reversed. Instead of 1,
2, 3, 4, 5, the order is 5, 4, 3, 2, 1.
Note: This issue has been seen with G00­R9 and G00­U8 firmware installed.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install special firmware GC1­U8.

Note: Setting softswitch 119 now allows the sort order to be changed. Refer to the following.

Softswitch 119 set to 0x00 Descending sort (Default)

Softswitch 119 set to 0x04 Ascending sort

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MFP Log Acquisition Tool

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How To
ID: KBA00035539
Updated: 7/16/2018 12:16:25 PM
Related Products:,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub 458,bizhub
458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­
C2880N,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How do I gather a log properly for a machine?

Answer
This tool is a support interface to make the procedure to get a log acquisition simpler and easier for
anyone. By the occurrence of any trouble code like C­E301 as a trigger, automatically any command
like “TroubleLogAll” is executed to perform the log acquisition.

See attached document and Tool.

Attachments
Double­click paper clip icon to view the attachment

Log Acquisition Tool Manual.docx (746.30 KB)

Log_Acquisiton_Tool.zip (1,673.00 KB)

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Self Diagnostic Function

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Reference
ID: KBA01400523
Updated: 10/12/2017 8:37:12 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 368,bizhub
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
The Self Diagnostic function conducts diagnosis for faulty memory and various boards in the main body
when a trouble code is generated or main body activation failure occurs. The area of concern will not
pass the diagnostic test (NG).

Prerequisites
Please install the latest firmware.

Procedure (using SERVICE MODE menu)

1. Call the Service Mode to the screen.
2. Touch these keys in this order: [State Confirmation] g [Self­diagnostic] g [Check All].
3. Press the Start key to start the check procedure.
4. When the check procedure is completed, the results are shown on the screen. If any of the check
results are NG, take measures upon confirmation of the corruption details mentioned above and Next
action.
Note: Press the Stop key to interrupt the check sequence.

Procedure (using main power switch)

1. Open the front door.
2. Turn the main power switch ON while pressing the power key.After a short beep sound is made once,
release the power key and close the front door. Wait to display the self diagnosis (full check) screen.
3. After displaying the self diagnosis screen, press the start key. The self diagnosis (full check) is
started. The result of the diagnosis is displayed for every item. (OK/NG)
4. After finishing the diagnosis for all items, turn the main power switch OFF.
5. If there is an item displaying NG, investigate the NG item and take countermeasures.

Individual Diagnostic Checks

Check mode Check details Corruption details Next Action

DIMM R/W Check • Execute Read/Write Check • DIMM on the MFP board • Reseat DIMM.
for DIMM on the MFP • Corruption of CPU • Check the connectors on
board. the MFP board.
• Execute the same check
as [Rough Check] under
[Memory/HDD Adj.] ‐>
[Memory Check].
On Board Memory Check

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Self Diagnostic Function (cont.)

R/W Check Execute Read/Write Check • Corruption of On Board Replace the MFP board.
for On Board Memory on Memory on the MFP board
the MFP board. • Corruption of battery
Pattern Check Execute Read Check for the • The pattern data for test Replace the MFP board.
pattern ready written in the cannot be read because the
area secured in On Board pattern data for test has
Memory on the MFP board been rewritten, or a contact
for Read. failure of the electrical parts
occurred.
• The correct information
cannot be read because the
data in the area for Read
has been modified due to
software failure, or a failure
of the electrical parts
occurred.
SSD Check
R/W Check Execute Read/Write for the • Connection failure of the • Reseat the SSD board.
SSD board SATAI/F • Replace the SSD board.
connector of the SSD board • Replace the MFP board.
• Corruption of SSD device
• Corruption of MFP board
Pattern Check Execute Read Check for the • The pattern data for test • Reseat the SSD board.
pattern ready written in the cannot be read because the • Replace the SSD board.
area secured in SSD. pattern data for test has
been rewritten, or a contact
failure of the electrical parts
occurred.
• The correct information
cannot be read because the
data in the area for Read
has been modified due to
software failure, or a failure
of the electrical parts
occurred.
HDD Check
R/W Check Execute Read/Write for • HDD cable failure • Check the HDD cable
HDD. • HDD failure connection.
• MFP board failure • Replace the HDD cable.
• Replace HDD.
• Replace the MFP board.
Self‐diagnostic Check whether the Evaluate OK if there is any Check the HDD cable
(I/F Check) communications between response returned from connection.
HDD and MFP are normal. HDD, and NG if there is no
response.
Self‐diagnostic Execute the buffer test and Retrieve the test log, and Replace HDD.
(Memory Check) the media test. display existence of error.
• Buffer test
Execute Read/Write Test
for the buffer memory of
HDD. Transfer the data by
DMA to check whether the
buffer
memory works normally.
• Media test
Execute Read/Write Test
for the disks of HDD. Check
whether the disks, motor,
and head works normally.
Use the reserved area for
the test.
Compress/Decompression Check
?MFP Board Execute the Corruption of the Replace the MFP board.
compression/extension compressed/ extended
test for the MFP board. circuits or memory of MFP.
DS Board Execute the Corruption of the • Remove and insert the DS
compression/extension compressed/ extended board.
test for the DS board. circuits or memory of MFP • Replace the DS board.
board.

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Self Diagnostic Function (cont.)

Fiery I/F Board Execute the • Connection failure of the • Remove and insert the
compression/extension fiery I/F board connector. Fiery I/F board.
test for the Fiery I/F board. • Corruption of the • Replace the Fiery I/F
compressed/ extended board.
circuits or memory of Fiery
I/F board.
Memory Bus Check
?Input Image Bus Execute the input image • Connection failure of the • Check the connections.
Check (CCD) bus test for the MFP board. CCD I/F connector. • Replace the CCD cable.
• Corruption of the input • Replace the MFP board.
image circuit or image bus of
MFP board.
Input Image Bus Check Execute the input image • Connection failure of the • Check the connections.
(CIS) bus test for the DS board. DS board I/F connector. • Replace the DF cable.
• Corruption of the input • Replace the DS board.
image circuit or image bus of • Replace DF.
DS board.
Output Image Bus Execute the input image • Corruption of the input Replace the MFP board.
Check bus test for the MFP board. image circuit or image bus of
MFP board.
FAX Board Check • Execute the FAX board • Connection failure of the • Replace the FAX signal
test. cables connected to the FAX cable.
• Execute the data board. • Replace the FAX power
transmission sound test. • Failure of the FAX board. supply cable.
• Replace the FAX board.
• Replace the MFP board.
LAN check Execute the Ping test. • The network is faulty. • Correct the network of the
• Corruption of the LAN unit.
connector of the MFP board. • Replace the MFP board.
• Connection failure of the • Replace the LAN cable.
LAN cable due to breakage
of the claw.
USB check Execute the test to check • Connection failure of the • Replace the MFP board.
whether the USB board USB connector of the MFP • Replace each USB device
operates normally. board. (authentication device, etc.).
• Connection failure of the
USB device.

Note: For additional detail please refer to the Adjustment/Setting section of the Service Manual g 12.
Service Mode g 12.18.12 Self­diagnostic.

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PageScope Enterprise Suite (PSES)/NCDM and Remote Deployment Tools (RDT) is unable to communicate with MFP upgraded to function version 4.2 or higher

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Problem Solution
ID: KBA00038713
Updated: 8/6/2018 4:03:05 PM
Related Products:bizhub 223,bizhub 287,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 808,bizhub 958,bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub
C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3690,MFX­C4590,MFX­C5590,PageScope Net Care
Device Manager,Remote Deployment Tools

Problem
PageScope Enterprise Suite (PSES)/NCDM and Remote Deployment Tools (RDT) is unable to
communicate with an MFP upgraded to function version 4.2 or higher.

Note: For PSES 3.2.02000 or later, the same issue will occur if [TLS1.1]/[TLS1.2] on the [SSL/TLS
Version Setting] tab in the PSES [Admin Console] is set to [Disable].

Solution
CAUSE: PSES 3.2.01000 or earlier does not support communications other than [SSLv3] and
[TLSv1.0]. If an MFP is upgraded to Function Version 4.2 (GC1­U8), [SSLv3] and [TLSv1.0] in [SSL/TLS
Version Setting] will be unchecked by default on the [SSL Setting] screen of PageScope Web
Connection of the MFP.

SOLUTION: For PSES 3.2.01000 or earlier, this can be addressed by checking [SSLv3] and
[TLSv1.0].through the PSES Admin console, as detailed in the attached document

For PSES 3.2.02000 or later, [TLS1.1]/[TLS1.2] on the [SSL/TLS] Version Setting of the Admin console
must be set to {Enable].

Attachments
Double­click paper clip icon to view the attachment

Effects_on_PageScope_Enterprise_Suite_when_upgrading_MFP_of_IT5_to_Function_Version_4.2_.pdf
(111.60 KB)

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How to disable the engine’s Remote Panel web page password.

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How To
ID: KBA00038917
Updated: 8/24/2018 11:03:11 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C759,MFX­
3680N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to disable the engine’s Remote Panel web page password?

Note: This password is used for Remote Panel access only. This password is not used for
Administrator or CE Authentication (Service) Mode passwords.

Answer
To disable engine’s Remote Panel web page password, perform the following.
1. Enter Engine’s TCP/IP Address to access PageScope Web Connection.
2. Enter Administrator Mode and password, as required.
3. Click on ‘Network’.
4. Click on ‘Remote Panel Settings’.
5. Click on ‘Remote Panel Server Settings’.

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How to disable the engine’s Remote Panel web page password. (cont.)

6. Set ‘Password Authentication’ to NO.

7. Click OK to save the setting.
8. Click OK.
9. Logout of Administrator mode.
10. Access engine’s Remote Panel URL.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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AU­205H, Training Card Decks

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Reference
ID: KBA00039002
Updated: 8/6/2018 1:51:38 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368e,bizhub 4050,bizhub 454e,bizhub 458e,bizhub 4750,bizhub 4752,bizhub 554e,bizhub
558e,bizhub 654e,bizhub 754e,bizhub 958,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub
C3351,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub
C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
Training Card Decks are now available. Each individual deck can be used with the web­based training
course.
While not mandatory, the Training Card Deck will provide the student with two cards of each of the eight
different card types
(the most popular card types) to allow an improved “hands­on” training experience to help further
solidify the student’s understanding.
The item number for the card deck is 7660766077 at a cost of $80 per deck. For additional information
please refer to the attached documentation. To view the PDF, you may need to download a free copy of
Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

10443.pdf (116.40 KB)

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Configuring an AU­204H to work with PaperCut using Keyboard Wedge LDD

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How To
ID: KBA00030420
Updated: 12/28/2017 12:09:30 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 368e,bizhub 558e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub
C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Question
Configuring an AU­204H to work with PaperCut 16.3 using Keyboard Wedge LDD

Answer
Refer to the attached instructions to properly configure AU­204H to work with PaperCut 16.3 using Keyboard Wedge LDD.

Attachments
Double­click paper clip icon to view the attachment

C458_AU204H_PaperCut_V1_3.pdf (6.20 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Configure an AU­205H to work with Output Manager using Keyboard Wedge LDD
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How To
ID: KBA00030419
Updated: 8/9/2018 8:00:17 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368e,bizhub 458,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub
C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
How to Configure an AU­205H to work with Output Manager using Keyboard Wedge LDD

Answer
Applications Needed:
Output Manager Console 4.0.2.46
Device Registration Service 7.6

The instructions are based on:

32­bit MIFARE Cards
26­bit iCLASS Cards

Please follow the attached procedures.

Attachments
Double­click paper clip icon to view the attachment

C308_OM_MIFARE_iCLASSV1_3.pdf (9.20 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Configuring an AU­205H to work with Equitrac 5.6 using Keyboard Wedge LDD
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How To
ID: KBA00030418
Updated: 8/9/2018 8:11:46 AM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 368,bizhub 368e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­
C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
How to Configure an AU­205H to work with Equitrac 5.6 using Keyboard Wedge LDD

Answer
Refer to the attached documentation for installation instructions.

Notes:
1. The following applications are requires.

Equitrac Express 5.6 (Build 25.5098)

Device Registration Service 7.6

2. The instructions are based on.

32­bit MIFARE Cards

26­bit iCLASS Cards

Attachments
Double­click paper clip icon to view the attachment

C308_EQ56_MIFARE_iCLASSV1_3.pdf (10.80 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Configure an AU­205H to work with Pharos.

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How To
ID: KBA00030417
Updated: 8/9/2018 8:19:46 AM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 368,bizhub 368e,bizhub 458,bizhub
458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub
C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C558,bizhub C658,bizhub
C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Question
How to Configure an AU­205H to work with Pharos using a Keyboard Wedge LDD.

Answer
Refer to the attached documentation. To view the PDF, you may need to download a free copy of
Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

C287_AU205H_Pharos_V1_3.pdf (8.50 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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AU­204H MagTek™ Magnetic Stripe Card Reader (Model P/N­ 21040140)

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How To
ID: KBA00030416
Updated: 8/9/2018 8:25:21 AM
Related Products:bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub
C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­
C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
Configuring an AU­204H MagTek™ Magnetic Stripe Card Reader (p/n 21040140).

Answer
The attached instructions are designed specifically for the AU­204H MagTek™ Magnetic Stripe Card Reader (p/n
21040140).

Attachments
Double­click paper clip icon to view the attachment

AU204H_Configure_V1_3.pdf (2.50 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Managing the RFIDeas RDR­80581AKU using PaperCut (MIFARE).

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How To
ID: KBA00030241
Updated: 12/28/2017 12:18:30 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458e,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Question
Managing the RFIDeas RDR­80581AKU usng PaperCut 16.3 (MIFARE).

Answer
Refer to the attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

C658_AKU_PaperCut_V1_3.pdf (6.70 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to setup AU­204H MagTek™ Card Swipe and managed by Pharos 5.2
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How To
ID: KBA00032626
Updated: 12/28/2017 12:13:51 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 658,bizhub 808,bizhub 958,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
QUESTION: How to setup AU­204H MagTek™ Card Swipe and managed by Pharos 5.2

Answer
ANSWER: Refer to attached documentation for detailed instructions.

To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

C458_AU204H_Pharos_V1_3.pdf (6.30 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to setup AU­204H MagTek™ Card Swipe and managed by Pharos UniPrint 9.0
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How To
ID: KBA00032625
Updated: 12/28/2017 12:11:40 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 658,bizhub 808,bizhub 958,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
QUESTION: How to setup AU­204H MagTek™ Card Swipe and managed by Pharos UniPrint 9.0

Answer
ANSWER: Refer to attached documentation for detailed instructions.

To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

C458_AU204H_Pharos_UniPrint_V1_3.pdf (4.80 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to setup Dynamag MagTek® Card Swipe and managed by Pharos 5.2
Return to Contents
How To
ID: KBA00032624
Updated: 12/28/2017 12:15:25 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 658,bizhub 808,bizhub 958,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
QUESTION: How to setup Dynamag MagTek® Card Swipe and managed by Pharos 5.2

Answer
ANSWER: Perform the procedures in the attached documentation for detailed instructions.

To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

C458_Dynamag_Pharos_V1_3.pdf (7.20 MB)

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Set up Dynamag MagTek® managed by PaperCut

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How To
ID: KBA00031014
Updated: 12/28/2017 12:16:55 PM
Related Products:bizhub 227,bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C258,bizhub
C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Question
How to set up Dynamag MagTek® managed by PaperCut 16.4

Answer
Refer to attached documentation for detailed instructions.

Attachments
Double­click paper clip icon to view the attachment

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

C458_Dynamag_PaperCut_V1_3.pdf (6.60 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to enable Keyboard Wedge Mode on an MFP

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How To
ID: KBA00031017
Updated: 8/9/2018 9:57:20 AM
Related Products:bizhub 287,bizhub 367,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub
C287,bizhub C308,bizhub C368,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690

Question
How to enable Keyboard Wedge Mode on an MFP

Answer
Refer to attached documentation for further instructions.

Attachments
Double­click paper clip icon to view the attachment

KeyEmuTool LDD Creation Quick Reference.pdf (750.80 KB)

Keyboard Wedge Install(6)V1_3.pdf (4.80 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Location of Vendor 2 connection

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Reference
ID: KBA00026265
Updated: 8/11/2016 12:59:11 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub
C658,MFX­C2590,MFX­C2590,MFX­C3090,MFX­C3090,MFX­C3690,MFX­C3690,MFX­C4590,MFX­C5590

Reference
Vendor 2 connection is located on the left side of the Printer Control Board (PRCB) at CN27e. Refer to illustration below.

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Location of Vendor 2 connection (cont.)

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Location of Vendor 2 connection (cont.)

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Location of Vendor 2 connection (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to print 8.5 x 14 Booklets from User Box

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Problem Solution
ID: KBA00036005
Updated: 5/10/2018 11:19:23 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C364e,bizhub C368,bizhub C3851FS,bizhub
C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C659,bizhub C754e,bizhub
C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Problem
Unable to print 8.5 x 14 Booklets from User Box. Refer to the examples listed below.

Customer is printing 8.5 x 14 center stapled and folded booklets to User Box and when they use
Pagescope Web Connection (PSWC) to access User Box to print them, it stops the job and asks
for 11 x 17 paper.
If the customer selects output method to Save in User Box/Print, the print comes out as a Booklet
on 8.5 x 14 but when printing the stored User Box file, it says to load 11 x 17 paper.

Solution
bizhub CAUSE: Firmware requires updating.

SOLUTION: Install the following special firmware.

bizhub C258/C308/C368 ­ A7PU0Y0­F000­GC3­S1

bizhub C458/C558/C658 ­ A79J0Y0­F000­GC3­R9
bizhub C754e/C654e ­ A2X00Y0­F000­GDF­M0
bizhub 754e/654e ­ A55V0Y0­F000­GDF­M0
bizhub 224e/284e/364e/454e/554e ­ A61F0Y0­F000­GDF­M1
bizhub C224e/C284e/C364e ­ A5C10Y0­F000­GDF­M1
bizhub C454e/C554e ­ A5C10Y0­F000­GDF­M1
bizhub 367 ­ A7AH0Y0­F000­GC3­R9
bizhub 287 ­ A7970Y0­F000­GC3­R9
bizhub 308/368 ­ A9HJ0Y0­F000­GC3­R9
bizhub 458/558/658 ­ A9HG0Y0­F000­GC3­R9
bizhub 308e/368e ­ AA6V0Y0­F000­GC3­11
bizhub C3351/C3851FS ­ A92E0Y0­F000­GC3­R9
bizhub 808/958 ­ A7950Y0­F000­GC3­R9
bizhub C659/C759 ­ A8JE0Y0­F000­GC3­10

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to print 8.5 x 14 Booklets from User Box (cont.)

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 219 of 582
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Changing paper media type on an MFP

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How To
ID: KBA00040005
Updated: 10/2/2018 8:38:46 AM
Related Products:bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub
658e,bizhub 754,bizhub 754e,bizhub 808,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to change paper media type on an MFP?

Answer
To change the paper media type, please refer to the attached PDF for the proper steps.

Attachments
Double­click paper clip icon to view the attachment

How to Change media type.pdf (389.30 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Support Information for Mobile Printing

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Reference
ID: KBA00040104
Updated: 10/16/2018 7:18:02 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 3300P,bizhub
3301P,bizhub 3602P,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4000P,bizhub 4050,bizhub
4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub C368,bizhub
C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub
C659,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Reference
The attached documentation provides technical support information for Mobile Printing.

1. Compatible Printer Models

Firmware versions
DipSW/Function versions in order to enable to print.
Required Options

2. Supported Mobile Printings

AirPrint
Google Cloud Print
Android Printing Framework

3. Mopria

Wi­Fi AP mode
Wi­Fi Direct
NFC Tag Sticker
NFC Reader

Notes:
1. Information in the document will be updated every time we obtain an approval of the additional printer
models.
2. Please see the attached Excel file for more details.To view the attached document, you may need to
download a free copy of Microsoft® Excel® Viewer (74MB).

Attachments
Double­click paper clip icon to view the attachment

KM_OWN_SupportInfo_for_MobilePrint20171121.xlsx (20.10 KB)

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Support Information for Mobile Printing (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Operation Panel unresponsive

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Problem Solution
ID: KBA00040110
Updated: 10/16/2018 3:28:25 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Operation Panel unresponsive soft keys do not work after main switch is powered ON.

Solution
CAUSE: Firmware requires updating

SOLUTION: Down load and install the following special firmware version listed below.

Model Firmware version

bizhub C759/C659 GC2­U8 or newer
bizhub C658/C558/C458 GC2­V1 or newer
bizhub C368/C308/C258 GC2­V1 or newer
bizhub C287/C227 GC2­U8 or newer
bizhub C3851/C3351 GC2­U8 or newer
bizhub 658e/558e/458e GC2­V1 or newer
bizhub 368e/308e GC2­V1 or newer
bizhub 558/458 GC2­V1 or newer
bizhub 368/308 GC2­V1 or newer
bizhub 958/808/758 GC2­U8 or newer
bizhub 367/287/227 GC2­V1 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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AU­205H, "invalid username or password" message

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Problem Solution
ID: KBA00040202
Updated: 10/22/2018 3:27:46 PM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­
C5590

Problem
AU­205H, "invalid username or password" message when using both the external keyboard with the AU­
205 setup as a keyboard wedge.

Solution
CAUSE: Default Keyboard Settings not set correctly.

SOLUTION: Set the Default Keyboard Settings to "Standard Keyboard" and "Keyboard type" to Type 2
by performing the following.Change the Keyboard
1. Select Utility
2. Select User Settings
3. Select System Settings
4. Select Keyboard
5. Select Standard Keyboard
6. Select Keyboard type as Type 2
7. Press OK.

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AU­205H, "invalid username or password" message (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Slow printing from various applications

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Problem Solution
ID: KBA00040406
Updated: 1/24/2019 4:14:50 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 958,bizhub C258,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Slow printing from various applications such as Adobe Acrobat or Microsoft® Office (as an example).

Solution
CAUSE: This issue usually occurs when bi­directional setting is not functioning properly.

SOLUTION: Perform the steps below.

1. Confirm Driver version is version 9 or higher
2. Run the .exe or add printer to install or Print driver. Update (Updating Driver from the advance tab is not
supported.)
3. From the Configure Tab Select the Obtain Settings ­ Deselect Auto in the Specify IP or Printer Name enter a 0
(Zero)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unitech MS146 Slot Reader

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Problem Solution
ID: KBA00040407
Updated: 11/1/2018 1:47:42 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 458,bizhub
458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub
C3351,bizhub C368,bizhub C3851,bizhub C458,bizhub C558,bizhub C659,bizhub C759,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem

Issues when trying to register a new user or authenticate an existing user when the MFD is at firmware version U8 or
higher and using Unitech MS146 Slot Reader

Solution

Due to major changes made on recently released MFD firmware (version U8 and higher) & LDD
(Loadable Device Driver), it is required for us to update the firmware on the Unitech Slot reader MS146.
Failure to update the reader with the newly released firmware (FM3b105) will cause issues when trying
to register a new user or authenticate an existing user when the MFD is at firmware version U8 or
higher.

The instruction and files needed to update the reader are located in the One Stop. Us the link below.

https://onyxweb.mykonicaminolta.com/OneStopProductSupport?appMode=internal&productId=1679&
categoryId=4&subCategoryId=ft5

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to enable Next Job Reservation

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How To
ID: KBA00035535
Updated: 11/12/2018 1:37:00 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub
C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Question
How to enable Next Job for Box, Fax/Scan, and Copy?

Answer
Perform the following to enable Next Job for Box, Fax/Scan, and Copy:

1. Menu
2. Utility
3. User Settings
4. Custom Display Settings
5. Copy Screen
6. Select YES

Copy Screen will not display when Key counter or Vendor 2 is mounted and activated. To bypass that

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How to enable Next Job Reservation (cont.)

limitation when Key counter is installed, do the following:

1. Menu
2. Counter
3. Display Keypad
4. Stop, 0, 0, Stop, 0, 1
5. Enter password (Default password: 9272927292729272)
6. END
7. Stop, 9
8. Management Function Choice
9. The Next Job Reservation
10. Select "License"

Exit service mode and go back to Custom Display under User Settings. Copy Screen should display and
YES should be the default selection.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­C180
Return to Contents
Known Error
ID: KBA00041402
Updated: 12/11/2018 6:32:02 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 658e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3350,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3850FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Error
C­C180 after updating firmware.

Root Cause
Loadable driver is either corrupt or the incorrect driver is installed.

Workaround/Fix
Please ensure when updating to latest firmware version that you review the readme that coincides with
the firmware and ensure the following gets updated as well.

Update Function Level

Update Loadable Driver
Update print driver.on workstation
Update Movie Data.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Enabling Web Browser

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How To
ID: KBA00026630
Updated: 2/15/2016 1:42:38 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­
C2260,MFX­C2590,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3090,MFX­C3690,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C5590,MFX­
C5590

Question
How is the Web Browser enabled:

When a License Code is requested?

When using the IC­416?

Answer

To enable the Web Browser on these MFPs the machine requires the extra memory UK­211. All of these machines are shipped with
the UK­211, but it is not installed by default.

There are two methods to enable the Web Browser, with and without internet connection on the MFP. Internet connection will be required
to reach the License Management Server in either scenario.

MFP Without Internet Connection:

1. Go to Utility, Admin Settings, Network Settings, Page 3, Web Browser Settings and choose Web Browser Usage Settings, and set it to
ON. After choosing “ON” it will try to connect to the License Management Server. If it fails it will give you the option to enter the Function
and License code.

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Enabling Web Browser (cont.)

2. Now on a computer connected to the internet go to https://lms.konicaminolta.com/activate

Enter the MFP serial number (all uppercase) and click next.

3. Click OK to register.

4. It will provide a license code and function code to use on the machine. Save this to a USB drive, Print it, or write it down. Do not lose
this license code.

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Enabling Web Browser (cont.)

5. On the MFP, choose Function/License Code.

6. Enter the License Code and choose Install.

Note: If you import the license code via USB make sure the USB is plugged in and choose Install License from Ext. Memory.

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Enabling Web Browser (cont.)

7. The MFP may restart automatically.

MFP With Internet Connection (Note – This method will fail if DNS is incorrect, there is no connection to the internet from the
MFP, or if WebDAV is disabled/blocked).

1. Go to Utility, Admin Settings, Network Settings, Page 3, Web Browser Settings and choose Web Browser Usage Settings, and set it to
ON. After choosing “ON” it will try to connect to the License Management Server. If it fails it will provide the option to enter the Function

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Enabling Web Browser (cont.)

and License code.

2. The MFP may reboot itself. If not, manually reboot the machine when requested.

Attachments
Double­click paper clip icon to view the attachment

QuickStartGuide­WebBrowser.pdf (243.60 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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AU­211p Loadable Device Driver (LDD)

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Reference
ID: KBA00032029
Updated: 12/18/2018 10:33:06 AM
Related Products:bizhub 227,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub 558,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Reference
Please refer to the following list which shows the Function Version 3 LDD to be used with the latest
standard firmware:
These LDDs are located on One Stop ­> Solutions ­> AU­211p CAC/PIV ­> Firmware:

C658/C558/C458/bh958 Series Function Version 3 LDD for AU­211p

A79J0Y0­A400­G00­01.exe
See DLBT1610232EN and DLBT1610233EN

C368/C287/bh558/bh368/bh367/bh227 Series Function Version 3 LDD for AU­211p

A79J0Y0­A400­G00­11.exe
See DLBT1610234EN and DLBT1610236EN

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to export Account Track Counter.

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Problem Solution
ID: KBA00041609
Updated: 1/8/2019 3:14:51 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Unable to export Account Track Counter.

Solution
CAUSE: Firmware requires updating

SOLUTION: Download and install the following special firmware listed below.
Model Firmware version
bizhub 227/287/367 GC1­W4

bizhub C287 GC1­W4

bizhub C258/C308/C368 GC1­W4

bizhub 308/368 GC1­W4

bizhub 308e/368e GC1­W4

bizhub C3851/C3851FS GC1­W4

bizhub 4052/4752 GC1­W4

bizhub 808/958 GC1­W5

bizhub C558/C658 GC1­W5

bizhub 458/558 GC1­W5

bizhub 458e/558e/658e GC1­W5

bizhub C759 GC1­W5

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Auto Delete Prints when an error occurs while manage with an Third Party Application
Return to Contents
How To
ID: KBA00041816
Updated: 1/25/2019 12:28:54 PM
Related Products:bizhub 368,bizhub 458,bizhub 558,bizhub 808,bizhub C258,bizhub C308,bizhub
C368,bizhub C3851,bizhub C3851FS,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­
C3690,MFX­C5590

Question
How to avoid a job printing after a paper jam, paper tray is empty, MFP requires consumables or a
paper mismatch occurs and the user is not at the MFP.

Answer
Install the following firmware version based on the model(s).

bizhub 458/558 ­ GC1­W5

bizhub C558/C658 ­ GC1W5
bizhub 808 ­ GC1­W5
bizhub C3851/C3851FS ­ GC1­W4
bizhub 308/368 ­ GC1­W4
bizhub C258/C308/C368 ­ GC1­W4

Follow the steps below after downloading firmware.

1. Install firmware
2. Change DipSwitch 25 to Hex=BO (Enables Function Level 4.2)
3. Change DipSwitch 231 to Hex=81 (Enable Job Deletion & Enable Job Deletion for Public Jobs)
4. Change DipSwitch 239 to Hex=01 (Suppress Dialogue Box)
5. Admin –> Security Settings –> Job Delete Settings ­> Select Mode 4 –> Select your desired Delete
Setting.

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Introduction of IT5 and its features

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Reference
ID: KBA00041901
Updated: 1/17/2019 11:54:27 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub
458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub
C3351,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub
C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Reference
Reference the attached documentation for information about IT5.

Attachments
Double­click paper clip icon to view the attachment

IT5_MainFeatures_Software_E_Ver3.00+final.pdf (11.80 MB)

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Forward TX Setting missing

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Problem Solution
ID: KBA00041907
Updated: 2/6/2019 9:58:54 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 368,bizhub 368e,bizhub 454e,bizhub
458,bizhub 458e,bizhub 554e,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub
C284e,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Forward TX Setting missing.

Solution
PROBABLE CAUSES:
1. Fax option not initialized.
Perform FAX option initialization:
a. Access Service Mode .
b. Select [FAX]
c. Select [Initialization]
d. Select [Fax Function Parameter] and [Communication Journal Data]
e. Select [YES] then [YES] again
f. Exit Service Mode and reboot the machine
2. PC­Fax RX Setting, Memory RX Setting, or TSI User Box Setting is set to Allow/YES
Set PC­Fax RX Setting, Memory RX Setting, or TSI User Box Setting to Restrict/NO:
a. Select Utility
b. Select Administrator Settings
c. Select FAX Settings]
d. Select Function Settings
e. Select PC­Fax RX Setting
f. Set it to Restrict or Select [Memory RX Setting] and set it to NO or select [TSI User Box Setting] and
set to NO
3.Vendor 2 or Authentication device 2 is mounted.
Set Software switch 39 bit 2 and bit 4 to 1 when Vendor 2 and Authentication device 2 is mounted:
a. Access Service Mode
b. Select System 2
c. Select Software Switch Setting
d. Select Switch 39
e. Set bit 2 to 1 (to enable [Forward TX Setting] when Vendor 2 is mounted)
f. Set bit 4 to 1 (for Fax redial –optional)

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Forward TX Setting missing (cont.)

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Unable to Scan to SMB after Microsoft® Windows® Update

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Problem Solution
ID: KBA00041911
Updated: 2/25/2019 9:11:55 AM
Related Products:bizhub 227,bizhub 25,bizhub 25e,bizhub 284e,bizhub 287,bizhub 28e,bizhub
308,bizhub 308e,bizhub 3320,bizhub 3622,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4020,bizhub 4052,bizhub 4422,bizhub 454e,bizhub 458,bizhub 4750,bizhub 4752,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3110,bizhub C3350,bizhub C3351,bizhub C35,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3035,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Scan to SMB fails after the January 8, 2019 update (KB4480970) for Windows® 7 Service Pack 1 and
Windows® Server 2008 R2 Service Pack 1.

Solution
Manually download and install the fix (KB4487345) from the Microsoft® Update Catalog.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to configure Address Selection Confirmation Display

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How To
ID: KBA00042109
Updated: 3/13/2019 3:58:45 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub C258,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question

How to configure Address Selection Confirmation Display?

Answer
Perform the following
1. Select Utility
2. Select Administrator Settings
3. Select Security Settings
4. Select Security Details
5. Select Address Selection Confirmation Display
6. Set to ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Disable SNMP v1/v2 without showing the Printer Offline

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How To
ID: KBA00040405
Updated: 3/15/2019 2:00:56 PM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress 6136P,AccurioPress
C2060,AccurioPress C2070,AccurioPress C2070P,AccurioPress C3070,AccurioPress
C3070L,AccurioPress C3080,AccurioPress C3080P,AccurioPress C6085,AccurioPress
C6100,AccurioPrint C2060L,bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Question
How to turn OFF SNMP v1/v2 and keep the printer in a Ready state?

Answer
The attached PDF provides detailed step by step instructions on how to disable SNMP v1/v2 and
maintain the printer in a READY condition.

Attachments
Double­click paper clip icon to view the attachment

SNMP_v1_v2_Turned_OFF.pdf (1,911.90 KB)

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AU­102, CC212
Return to Contents
Known Error
ID: KBA00042142
Updated: 3/19/2019 10:59:18 AM
Related Products:bizhub C258,bizhub C308,MFX­C2590,MFX­C3090,MFX­C3690

Error
AU­102, CC212 occurs after updating firmware.

Root Cause
Loadable driver A7AH0Y0­A900­G00­01 was installed on the MFP.

Workaround/Fix
Install loadable driver A7AH0Y0­A900­G00­02 for Function Version 2.2 and newer.
IMPORTANT: When installing this firmware, please install the Movie Data, Voice Data for Function
Version of the firmware being installed. When upgrading Function Version please install the Loadable
Driver for the Function Version that applies to the firmware And also, please install drivers or
applications that are correspond to the Function Version to be used.:

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When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of the printer driver is not linked to Google Chrome

Return to Contents
Problem Solution
ID: KBA00042157
Updated: 3/25/2019 1:35:38 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3851,bizhub
C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Problem
When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of the
printer driver is not linked to Google Chrome, which does not allow the use of the print settings in the
printer driver.

Solution
CAUSE: When printing from Google Chrome with [print (Ctrl + P)], the content set in the print settings of
the printer driver is not linked to the Google Chrome side. This is specification for Google Chrome.

SOLUTION: To print from Google Chrome, change the print settings in Google Chrome, or click “Print
using System dialog (Ctrl + Shift + P)” to specify the printer driver and print it out. Please refer to image
below.

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When printing from [Print (Ctrl + P)] from Google Chrome, the content set in the print settings of the printer driver is not linked to Google Chrome (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Fax transmission report

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Problem Solution
ID: KBA00042174
Updated: 3/25/2019 9:35:03 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C287,bizhub C3351,bizhub C368,bizhub C3851,bizhub C458,bizhub C558,bizhub
C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Problem
When sending a fax to different one touch locations, the transmission report shows both faxes under
the same location. This issue has occurred with either G00­U8, GC2­U8 or GC2­V1 firmware installed
on the MFP. Please refer to the example below:

1. Register the following names and numbers.

a. Name:Test2
Number:2
b. Name:Test3
Number:32.
2. Have both MFPs ready to receive a FAX using the name and number listed above.

Procedure:
1. Send a FAX to "Test2" by entering the number "2" from the numeric keypad at the FAX/Scan
screen.
2. Next, send a FAX to "Test3" by selecting the name from the address.
3. Check the transmission history with the following procedure: PageScope Web Connection (PSWC) ­>
Job ­> Communication List ­> FAX TX Result

Note: The first FAX was sent to "Test2", and the second one was sent to "Test3". However, the
recipients of both transmissions were listed "Test2" on the transmission report.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version based on the model of MFP.

bizhub C569/C759 ­ A8JE0Y0­F00­G00­W5

bizhub C458/C558/C658 ­ A7950Y0­F00­G00­W5
bizhub 458e/558e/658e ­ AA6R0Y0­F00­G00­W5
bizhub 458/558 ­ A9HG0Y0­F00­W5
bizhub 808/958 ­ A7950Y0­F00G00­W5
bizhub 227/287 ­ A7AH0Y0­F00­W4
bizhub C227/C287 ­ A7970Y0­F00­G00­W4
bizhub C258/C308/C368 ­ A7PU0Y0­F00­G00­W4
bizhub 308e/368e ­ AA6V0Y0­F00­G00­W4

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Fax transmission report (cont.)

bizhub 308/368 ­ A9HJ0Y0­F00­G00­W4
bizhub C3351/C3851 ­ A92E0Y0­F00­G00­W4

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to lock out Scan/Fax mode in Key Counter mode

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How To
ID: KBA00042179
Updated: 3/27/2019 12:39:14 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to lock out Scan/Fax mode in Key Counter mode

Answer
Follow the procedure outlined below to access the service mode.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00, Stop 01
4. Select System 2
5. Select Software Switch Setting
6. Select Switch No.
7. Using the numeric keypad enter 35
8. Select Bit Assignment and set Bit 3 to a 1, counting right to left starting at 0. If the bank is 0,
select Select Hex Assignment and using the numeric keypad enter 08
9. Press Fix
10. Press End
11. Press Exit to exit service mode
Note: The Scan button will ask for the Key counter to be set when selecting Scan/Fax.

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How to calibrate the touch screen

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How To
ID: KBA00042245
Updated: 3/25/2019 3:11:42 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub
C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX­3680N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Question
How to calibrate the touch screen?

Answer
There are two different methods to calibrate the touch screen on an MFP.
1. Panel Calibration by manual operation:
a. Press [Menu] ­> [Counter] ­> [Display Keypad].
b. Press Stop ­> Clear ­> 1 ­> 1 ­> 6 ­> 6 ­> Start key, then calibration starts.
c. After 30 seconds, turn OFF the main power switch.
2. Panel Calibration by using USB memory:
a. Connect the USB memory containing the MFP firmware data to the service port.
For information on how to store the firmware data into a USB memory, refer to “J.2. USB memory”.
b. While pressing the ‘Reset’ key, turn the main power switch ON.
c. As the calibration screen appears, press the Start key, perform calibration and wait for a while.
d. Confirm that the completion message. Touch [Close].
e. Turn OFF the main power switch, and remove the USB memory.

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When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under "Devices and Printers" would not be reflected.

Return to Contents
Problem Solution
ID: KBA00042249
Updated: 4/2/2019 11:48:37 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 4750,bizhub 4752,bizhub
554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub
C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Problem
When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under
"Devices and Printers" would not be reflected.

Solution
CAUSE: By design that setting entered in "Printing Preferences" under "Devices and Printers" would not
be reflected when printed from Windows Photo Viewer.

SOLUTION: To print from Windows Photo Viewer, please perform the following steps to change the
settings from Windows Photo Viewer.
1. Select "Print" from Windows Photo Viewer and click "Options" (1) in "Print Pictures" dialog.
2. Next, click "Printer Properties" (2) in "Print Settings" dialog.
3. Printing Preferences dialog of the printer driver appears. Change the necessary settings there.
Refer to the image below.

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When printed from Windows Photo Viewer, the settings entered in "Printing Preferences" under "Devices and Printers" would not be reflected. (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to retrieve files from User Boxes via SMB Sharing

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Problem Solution
ID: KBA00042602
Updated: 4/24/2019 3:18:52 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,bizhub C659,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
Unable to retrieve files from User Boxes via SMB Sharing.

Solution
CAUSE: Improper setup of the User Box.

SOLUTION: Please follow the attached documentation with step by step instructions to setup a User Box
for retrieval via SMB Sharing. To view the PDF, you may need to download a free copy of Adobe
Reader®.

Attachments
Double­click paper clip icon to view the attachment

User Box SMB Sharing.pdf (927.50 KB)

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Administrator password fails from Pagescope Web Connection (PSWC).

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Problem Solution
ID: KBA01400432
Updated: 7/18/2017 6:22:08 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub
658,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C284,bizhub
C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub
C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590,PageScope Web Connection

Problem
Administrator password fails from Pagescope Web Connection (PSWC).

Solution
CAUSE: Software SW 25 is set to hex 10 or 20.

SOLUTION: To set Software SW 25 to hex 00, perform the following steps.

1. Press Menu.
2. Press Counter.
3. Press Keypad.
4. Press "Stop 00" "Stop 01".
5. If service mode password is set enter "9272" 4 times (default).
6. Select System 2.
7. Select Software Switch Setting.
8. Set Switch No. 25.
9. Hex Assignment: 00.
10. Press Fix.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Failed to Obtain Settings in driver after changing drivers in Advanced Tab

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Problem Solution
ID: KBA00042616
Updated: 5/24/2019 10:01:10 AM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
After changing the driver in the advanced tab from one series to another (for example bizhub 4e series
to an bizhub 8 series) one can no longer obtain settings in the Configure Tab. Items may be unset
correctly or things like Secure Print will fail.

Solution
CAUSE: Making changes to the print driver in the Advanced Tab.

When a driver is initially installed in an operating system that instance of a driver has aspects
encoded in the instance that are not compatible across all models. This is most commonly seen
when upgrading a site from bizhub 4e to bizhub 8 series. The bizhub 8 series has coding in the
instance from the bizhub 4e driver which causes SMNP to fail. This will also cause authentication
and secure print to fail as it effects how the information is created in the driver and sent to the
MFP.

SOLUTION: Install the latest print driver. The latest version of firmware, system software or drivers is
available via One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Jamming or blank pages when printing from Microsoft® Publisher

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Problem Solution
ID: KBA00042707
Updated: 7/1/2019 2:30:05 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub C458,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Jamming or blank pages when printing from Microsoft® Publisher.

Solution
CAUSE: Design and layout problems may need to be corrected before printing. Minor things, like if the
position of text or images do not fall within the page margins, can cause jamming when printing.

SOLUTION: Please check your documents for inconsistencies before printing using the built­in "Design
Checker" within Microsoft® Publisher. The Design Checker will review your publication for a variety of
design and layout issues. Design Checker will help you identify potential problems and will provide
options to fix them.

To open the Design Checker pane, click on [Tools] ­> [Design Checker].

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Jamming or blank pages when printing from Microsoft® Publisher (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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InspectorTool ­ Collect information about print driver environment for troubleshooting.

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Reference
ID: KBA00042914
Updated: 5/6/2019 1:44:04 PM
Related Products:bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub
C287,bizhub C308,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub
C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Reference
InspectorTool facilitates data collection for analyzing field issues related to print drivers and reduces the
troubleshooting time frame. For additional information please refer to the attached documentation.
1. To view the PDF, you may need to download a free copy of Adobe Reader®.
2. To open the ZIP file, WinZip® should be installed. WinZip® can be downloaded from the WinZip® website. The file can either be
saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
3. To view the attached document, you may need to download a free copy of Microsoft® Excel® Viewer (74MB).

Attachments
Double­click paper clip icon to view the attachment

InspectorTool.zip (5.10 MB)

Information available in InspectorTool_20181018.xlsx (16.70 KB)

InspectorTool_Users_Manual_2018.pdf (1,870.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Copy job will not stop printing in Vendor mode.

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Problem Solution
ID: KBA00043108
Updated: 5/10/2019 10:45:25 AM
Related Products:bizhub 368,bizhub 458,bizhub 558,bizhub 808,bizhub 958,bizhub C258,bizhub
C308,bizhub C368,bizhub C3851,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
Copy job will not stop printing in Vendor mode.
Note: When specifying multiple copies on a machine that has a vendor device attached, after the job is
canceled, spinning wheel appears on the panel while the MFP continues to print the job.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following special firmware version based on the model experiencing the issue.

bizhub 308/368 ­ A9HJ0Y0­F000­GC2­W4

bizhub C258/C308/C368 ­ A7PU0Y0­F000­GC2­W4
bizhub C3851 ­ A92E0Y0­F000­GC2­W4
bizhub 458/558 ­ A9HG0Y0­F000­GC2­W5
bizhub C458/C558/C658 ­ A79J0Y0­F000­GC2­W5
bizhub 808/958 ­ A7950Y0­F000­GC2­W5

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How do I set the machine to warn when Waste disposal tank is near full?
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How To
ID: KBA00043114
Updated: 5/10/2019 3:39:03 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368e,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub
658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C258,bizhub C284,bizhub
C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub
C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Question
How to set the machine to display a warning message when Waste disposal tank is near full?

Answer
Perform the following.
1. Select Menu
2. Select Counter
3. Select Display Keypad
4. Using the numeric keypad enter Stop 00, Stop 01
5. Enter CE password 9272 4 times
6. Select System 2
7. Select Software Switch Setting
8. Set Switch No. to 210
9. Set HEX Assignment to 10 to enable waste disposal warn near full
10. Press Fix
11. Press End
12. Press Exit

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How to capture screenshots directly from an MFP panel

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How To
ID: KBA00043128
Updated: 6/4/2019 8:36:13 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C258,bizhub
C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub C3851,bizhub C3851FS,bizhub
C454e,bizhub C458,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590

Question
How to capture screenshots for troubleshooting directly from the MFP without using Remote Panel or a
camera?

Answer
The MFP has a screen capture function. This function needs to be enabled at the MFP, by following
the steps below.
1. A Flash Drive/Thumb Drive/Memory Stick is required.
2. Plug the Flash Drive/Thumb Drive/Memory Stick into the USB port on the MFP, usually on the right
side of the MFP.
3. On the MFP Panel select 'Counter' on the upper left corner
4. Press 'Stop' 00, 'Stop' 01 to enter service mode
5. Again press 'Stop' and 618 and select 'Others'
6. Select 'Screen Capture' to enable it, press 'END' to return to the main menu
7. On the MFP panel the hard Key 1 is used to capture a specific screenshot, Hard Key 2 is used to
select multiple screenshots like a video
8. Now that you have enabled the Screenshot mode you can navigate to your app and take
screenshots of a specific screen and it will be saved to the Flash Drive/Thumb Drive/Memory Stick.
9. Remove the the Flash Drive/Thumb Drive/Memory Stick from the MFP and plug it into your Computer
a folder will automatically be created called 'Captured' there you will find all your screenshots.

Notes:
1. The Screen Capture will remain as default on the hard keys until you reset the MFP or power the
MFP OFF and ON, at this point you will have to follow the steps above to enable the Screen Capture
again.
2. If the MFP beeps, the flashdrive may not be plugged in, may not have room, is not formatted correctly
or will not work with this procedure.

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"Waste toner box installation error" message

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Problem Solution
ID: KBA00043148
Updated: 6/4/2019 10:51:56 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458e,bizhub 558e,bizhub
658e,bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
MFP indicates "Waste toner box installation error" message.
Notes:
1. The waste toner box appears to be installed correctly.
2. There is no abnormal noise coming from the toner waste recycling section.

Solution
CAUSE: Missing or damaged "Holding Part" for the waste toner box.

SOLUTION: Replace "Holding Part" (p/n AA6V169300). This is a rubber pad mounted inside of the front
cover near the hinges for the door that keeps the waste toner box in place. There are two holding parts,
one on the right and one on the left side. Please refer to image below for location

Attachments
Double­click paper clip icon to view the attachment

Bulletin 11432.pdf (718.90 KB)

Bulletin 11433.pdf (712.70 KB)

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"Waste toner box installation error" message (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Scan to Email "do you want to send it to the following address as well" message
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Problem Solution
ID: KBA00043208
Updated: 5/14/2019 3:13:18 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Scan to Email "do you want to send it to the following address as well" message appears when
selecting more than one address.
Note: With the selection set to either ON or OFF the address selection confirmation display always
displays the message.

Solution
CAUSE: Software Switch # 230 HEX is set to 00

SOLUTION: Software Switch # 230 set HEX to 08. Follow the steps below to change the Hex value to 08.
1. Call the Service Mode to the screen.
2. Touch [System 2] > [Software Switch Setting].
3. Touch [Switch No.] and enter the intended switch number 230 with the 10­key pad.
4. Touch [Bit Assignment].
5. Use [<­] or [­>] to select a bit. To set the bit, enter 0 or 1 with the 10­key pad.
6. To set the bit in hex, touch [HEX Assignment] and use the 10­key pad to enter 08.
7. Touch [Fix].

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Save and Restore from USB 8/8e/9 series MFP

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How To
ID: KBA00043111
Updated: 5/17/2019 8:49:05 AM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub
C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
How to save and restore vCare data for the 8 & 9 series MFP ?

Answer
Save process for 7,8,9 series MFP Step one set up vCare pre­enter settings 1. Enter Service Mode 2. Select System 2 3. Select soft
switch settings Button 4. Set Switch 72 to Hex value of 04 5. Press FIX and then End. 6. Select Machine Update Settings 7. Select Auto
Update setting 8. Select Machine Export setting 9. To back up vCare settings only select Remote Access Settings 10. Insert the USB in
side slot ­> Enter password “vcare” 11. Press Start to upload the settings 12. Press end and remove the USB key

Restore Process for the 7,8,9 series MFP 1. Step one Ram clear vCare settings (If new MFP skip this step) 2. Insert USB key 3. Enter
service mode 4. Select Machine Update Setting Button 5. Select Machine Auto Update Setting Button 6. Select Machine Import Setting
Button 7. Select Password and enter “vcare” ­> press End 8. Press Start ­> when prompted to Turn Off Power then remove USB key
9. Turn On MFP once at full ready 10. Re­enter the service mode and confirm vCare settings

Attachments
Double­click paper clip icon to view the attachment

Save_and_restore_process_8_8e_9_series.pdf (457.60 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Authentication Failed" message

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Problem Solution
ID: KBA00043506
Updated: 6/25/2019 9:31:21 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
"Authentication Failed" message appears when entering the Administrator Password via Pagescope
Web Connection (PSWC).

Solution
CAUSE: Administrator password is not set on the MFP.

SOLUTION: Re­enter the Administrator Password on the MFP by performing the following.
1. Select Counter
2. Select Display Keypad
3. Enter Stop 00, Stop 01
4. If applicable enter CE password 9272 4 times
5. Press Stop 0, Clear (C)
6. Select Administrator Password
7. Using the numeric keypad enter the New Password
8. Press End
9. Press Exit
10. Power the MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to setup 802.1x EAP­PEAP and EAP­TLS.

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How To
ID: KBA00043921
Updated: 7/1/2019 12:00:50 PM
Related Products:bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub
658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C258,bizhub
C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to setup 802.1x EAP­PEAP and EAP­TLS.

Answer
Please refer to the attached documentation for setup information. To view the PDF, you may need to
download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

802.1x Setup Instructions.pdf (3.20 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Wait warming up" message occurs between copy or print jobs

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Problem Solution
ID: KBA00044101
Updated: 7/2/2019 10:09:07 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
"Wait warming up" message occurs between copy or print jobs.
Note: Slow printing/copying between jobs will also occur.

Solution
CAUSE: MFP is set to silent mode, which disables fuser rotation during standby.

SOLUTION: Perform the following.

1. Select Counter
2. Select Display Keypad
2. Using the numeric keypad enter Stop 00, Stop 01
3. Press 9272 x4 times
4. Press STOP, 0, C, to enter enhanced security
5. Select Engine FW DipSW
6. Down arrow to second screen
7. Check switch 38 and 37 are NOT selected
8. Power MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Print reports: configuration, demo page, all font lists and prints from USB are light.
Return to Contents
Problem Solution
ID: KBA00044102
Updated: 8/1/2019 11:15:16 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub
C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C658,bizhub C754e,MFX­C2280,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Print reports: configuration, demo page, all font lists and prints from USB are light.

Solution
CAUSE: Toner save is set to ON

SOLUTION: Perform the following to set Toner Save to OFF.

1. Select Utility
2. Select Printer Settings
3. Select Basic Settings
4. Arrow down to second page
5. Highlight Toner Save
6. Under Job setting, select Toner Save OFF
7. Press OK
8. Select close until back to main menu screen

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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PSWC does not respond after RDT distribution of SSL settings

Return to Contents
Problem Solution
ID: KBA00044201
Updated: 4/23/2021 9:00:16 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub
754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub
C3351,bizhub C364e,bizhub C3851,bizhub C454e,bizhub C458,bizhub C554e,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754e,bizhub C759

Problem
PageScope Web Connection (PSWC) fails after distribution of Remote Deployment Tools (RDT)
template with SSL settings.

Solution
CAUSE: A self signed certificate was created using an MD5 Encryption Key type.

SOLUTION: A Clear All Data must be performed, the HDD re­enabled, and the certificate must be
recreated with a minimum of RSA­1024_SHA1 before PSWC will connect.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How many pages can be scanned as one job?

Return to Contents
Reference
ID: KBA00044206
Updated: 7/31/2019 11:17:56 AM
Related Products:bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub
C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Reference
The limit for scanning is 3000 pages regardless of the amount of remaining memory displayed on the
screen while scanning.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Google Cloud Print (Print from ChromeBooks)

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How To
ID: KBA00044406
Updated: 8/1/2019 4:03:47 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub C250i,bizhub C258,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3350i,bizhub C360i,bizhub C368,bizhub C3851FS,bizhub C4050i,bizhub
C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­
C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C5590

Question
How to Google Cloud Print (Print from ChromeBooks)?

Answer
Please reference the attached bizhub MarketPlace App named: Google Cloud Print setup and
instructions.
It is free of charge.To view the PDF, you may need to download a free copy of Adobe Reader®.

Note: On the bizhub C360i, bizhub Marketplace shows up out of the box as a promo, you still need to
use the installer in order to actually use bizhub MarketPlace.

Google Cloud Print Setup was released on July 18, 2019

Attachments
Double­click paper clip icon to view the attachment

Google Cloud Printer Setup.zip (2.30 MB)

GoogleCloud2019.pdf (629.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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IC Card to Active Directory Authentication using LDAP Authentication [AU­205H(Omnikey 5427CK)] from the MFP
Return to Contents
How To
ID: KBA00028010
Updated: 8/9/2017 7:19:53 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 458e,bizhub 558,bizhub 658e,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub
C454e,bizhub C458,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,MFX­C2260,MFX­C2280,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­C3090,MFX­C3680,MFX­
C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C4580N,MFX­C4580N,MFX­C4590,MFX­
C5590

Question
How to Authenticate to Active Directory from the MFP using an AU­205H(Omnikey 5427CK )?
There is no Third Party Software involved.

Answer
The described workflow can support customers who want to use IC Card Authentication at a MFP that
isconfigured for External Server Authentication. The procedure outlines various MFP settings and
ActiveDirectory (AD) elements to provide convenient and secure login with a swipe of the user’s IC
Card.Synchronization of the Card ID Number to the AD user is performed automatically once the Card
IDNumber is enter in the User’s Properties Telephone Field and the MFP is setup for LDAP IC
CardAuthentication Setting. The synchronization is done in the backend via LDAP.

This work allows Scan to Me and Scan to Home function.

Please perform the procedures mentioned in the attached instructions.

Attachments
Double­click paper clip icon to view the attachment

IC­Card_ProxC364e.pdf (4.20 MB)

IC­Card_LDAP_ProxC368v3­.pdf (12.90 MB)

sAMAccountName_ScreenShot.jpeg (383.80 KB)

Capture.JPG (52.40 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Multiple User Box print jobs printing in reverse order

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Problem Solution
ID: KBA00044424
Updated: 8/5/2019 12:08:32 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub
C558,bizhub C658,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Multiple User Box print jobs printing in reverse order First In Last Out (FILO).

Solution
CAUSE: Software SW No. 119 not set properly.

SOLUTION: Perform the following to set software switch 119.

1. Select Counter
2. Select Display Keypad
3. Press Stop 00, Stop 01
4. If applicable enter CE Password 9272 4 times
5. Select System 2
6. Select Software Switch Setting
7. Select Switch No. and set to 119
8. Set Hex Assignment to one of the following settings

0x00: Descending Sort (Default)

0x04: Ascending Sort

9. Press Fix
10. Press END

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Saving the Management List to a USB drive.

Return to Contents
How To
ID: KBA01103788
Updated: 7/25/2019 5:56:32 PM
Related Products:bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308e,bizhub
363,bizhub 364e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 423,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3350i,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Question
Saving the Management List to a USB drive.

Answer
The bizhub 423 series allows saving of the Machine Management List (and others) to a USB drive for
easy distribution (when making escalations, etc). To save the list:
1. Call the Service Mode to the screen.
2. Touch [List Output].
3. Insert the USB memory device to the USB port (for user).
4. Touch [USB save] displayed in the Batch List CSV Output. Then, List data is transferred to the USB
memory device.
5. Confirm that “OK” is displayed as the result of data saving.
Note: The Machine Management List is the file labelled S1_*.csv. For other lists, please see attached
document. To view the PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE: Solution contribution by KM Australia (BAU)

Attachments
Double­click paper clip icon to view the attachment

Batch_list_csv_output.pdf (60.60 KB)

How To Zip Management List Files To Submit.pdf (815.10 KB)

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How to set up native printing on a Chromebook

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How To
ID: KBA00044432
Updated: 8/6/2019 11:56:09 AM
Related Products:bizhub 458,bizhub 558,bizhub 958,bizhub C258,bizhub C3300i,bizhub C3350i,bizhub
C360i,bizhub C4000i,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­
C3695i,MFX­C4590,MFX­C5590

Question
How to set up native printing on a Chromebook?

Answer
Please refer to the attached documentation for setup instructions. To view the PDF, you may need to
download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Chrome_OS_Native_Printing.pdf (917.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Mojave Macintosh® (MacOS) version 10.14, "Output Method" and "Layout / Finish" are no longer displayed
Return to Contents
Problem Solution
ID: KBA00044434
Updated: 7/31/2019 2:10:28 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub
C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C368,bizhub C4000i,bizhub C4050i,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub
C759,MFX­C2260,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­
C4590,MFX­C5590

Problem
Mojave Macintosh® (MacOS) version 10.14, "Output Method" and "Layout / Finish" are no longer
displayed.
Note: When using Macintosh® (MacOS) version 10.12.4 or later, if you try to print using Safari with
printer driver, \conventional items such as "Output Method" and "Layout / Finish" are no longer
displayed. Instead of "Output Method" or "Layout / Finish", the "Printer Features" item appears.
Also, it is not possible to set the "Output Method" advanced setting or "Popup Authentication Dialog
when printing" >setting when using
User Authentication or Account Track.In addition, the ID and password entry screen displayed when
setting the output method in
"Printer Features" to Secure Print is not displayed.

Solution
CAUSE: This behavior is due to the specification change on the Apple side.

SOLUTION: Please refer to the attached documentation for a workaround.To view the PDF, you may
need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Mojave macOS v10­Output_Method.pdf (237.20 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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UK­212_Wireless LAN Specification

Return to Contents
Reference
ID: KBA00044441
Updated: 8/1/2019 11:36:23 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­
C2260,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Reference
UK­212_Wireless LAN Specification.

The following connection methods are provided for wireless LAN:

1. Wired + Wireless (Secondary Mode)

This is a connection method that enables use of this machine in both wired and wireless LAN
environments. This machine runs as a wireless LAN adapter in a wireless LAN environment.
2. Wireless (Secondary Mode) Only
This is a connection method that enables use of this machine only in a wireless LAN environment. This
machine runs as a wireless LAN adapter in a wireless LAN environment.
3. Wired + Wireless (Primary Mode)
This is a connection method that enables use of this machine in both wired and wireless LAN
environments. This machine runs as a wireless LAN access point in a wireless LAN environment.When
this machine is used as a wireless LAN access point, the terminal that is compatible with a wireless
LAN can be connected to this machine without using an existing network. This allows you to configure a
wireless LAN environment that is separate from the wired LAN environment.
4. Wired + Wireless (Wi­Fi Direct)

This is a connection method that enables use of this machine in both wired and wireless LAN
environments. This machine runs as a Wi­Fi Direct group owner in a wireless LAN environment.You can
directly connect a terminal that is compatible with a wireless LAN to this machine by operating this
machine as a Wi­Fi Direct group owner. This allows you to configure a wireless LAN environment that is
separate from the wired LAN environment.
a. Authentication encryption method is fixed as WPA­PSK.
b. WPA passphrase cannot be set by user. (Randomly generated 8 bytes ASCII alphanumeric
characters with upper and lower case)
c. WPA passphrase is automatically generated when the main power is turned off/on and when
Network Setting data is initialized.

Note: Please refer to the attached documentation for additional information. To view the PDF, you may
need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

UK­212_Wireless LAN Specification.pdf (68.90 KB)

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UK­212_Wireless LAN Specification (cont.)

UK­212InstallInstr.pdf (1,442.30 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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OCR Scanning, 2 sided Compact PDFs have blank pages or will not open
Return to Contents
Problem Solution
ID: KBA00044453
Updated: 8/8/2019 8:50:33 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
When scanning 2 sided compact PDF with OCR enabled, the scan file will have blank even pages or will
not open.

Solution
CAUSE: Scan transmission time needs to be increased.

SOLUTION: Set software switch 103 to Hex 04 by performing the following.

1. Select Counter
2. Select Display Keypad
3. Press Stop 00, Stop 01
4. If applicable enter CE password 9272 4 times
5. Select System 2
6. Select Software Switch Setting
7. Set Switch No.103
8. Set HEX Assignment to 04
9. Press Fix
10. Press END
11. Press Exit
12. Power MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Marketplace app missing when using PSES (MyPanel+Authentication Manager)

Return to Contents
Problem Solution
ID: KBA00044456
Updated: 8/6/2019 3:45:49 PM
Related Products:,,,bizhub 368,bizhub 458,bizhub 558,bizhub 958,bizhub C258,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
Marketplace app missing when using PageScope Enterprise Suite (PSES) (MyPanel+Authentication
Manager)

Solution
CAUSE: By default, no Function Permission Templates are applied to users in Authentication Manager
and the default permission is to deny Marketplace, even if it is set to show in MyPanel.

SOLUTION: Create a Function Permission Template with applicable allow permissions and apply it to
the users. Perform the steps below.
1. Log into PSES
2. In PSES, in the Authentication Manager row, click on Function Permission setting
3. Click Permission Template Setting
4. Click Register Template
5. Fill in the field for Template Name and ensure all functions are checked/allowed (or make changes
accordingly based on customer requirements) and Save
6. Go to Settings by user, Select all applicable users and apply the newly created template
7. The Settings By User column should change for all applicable users from "Template Not Registered"
to the name of your template and you should notice additional icons listed in the "Status of Restriction"
column, indicating the users now have additional permissions.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MFP is hanging up at 2 pillars after replacing the eMMCB or SSDB

Return to Contents
Problem Solution
ID: KBA00044463
Updated: 5/27/2020 2:41:37 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub C227,bizhub C258,bizhub C287,bizhub
C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­3680N,MFX­
4580N,MFX­C2260,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
After replacing the eMMCB or SSDB, the MFP is now hanging up at the the second pillar when powered
ON.

Solution
CAUSE: Firmware was not installed after replacing the eMMCB or SSDB

SOLUTION: Install latest firmware version. The latest version firmware is available for download via One
Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Recommended USB Flash Drive

Return to Contents
Reference
ID: KBA00044472
Updated: 8/13/2019 9:42:18 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Reference
Installing firmware or loadable device data please refer to the following tested USB 3.1 flash drive
Notes:
1. These USB devices can either be sourced locally or online.
Example: (Amazon) (Newegg) (Ebay)
2. The following are the recommended USB flash drives.

TRANSCEND 16GB JetFlash 700 USB 3.1 Flash Drive (TS16GJF700)

TRANSCEND 8GB JetFlash 700 USB 3.1 Flash Drive (TS8GJF700)

The following MFPs were tested with the latest Base/Special firmware.

bizhub C250i/C300i/C360i
bizhub C3300i/C3350i/C4000i/C4050i
bizhub 808/958
bizhub C659/C759
bizhub C258/C308/C368/C458/C558/C658
bizhub 258/308/368
bizhub 458e/558e/658e
bizhub C3351/C3851FS
bizhub 227/287/367
bizhub C227/C287
bizhub C754e/C654e/C554e/C364e/C284e/C224e
bizhub 224e/284e/364e/454e/554e

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Setting Storage Management Settings via RDT results in continual “Operating remotely" message
Return to Contents
Problem Solution
ID: KBA00038714
Updated: 11/5/2018 3:08:28 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C759

Problem
With Remote Deployment Tools (RDT) 1.4.x Service Mode Distributor, when writing Storage
Management settings required for bizhub Secure to 8 series MFPs with firmware G00­U8 or GC1­U8 set
to function version 4.2, even after a “Partial” result is reported by RDT, the MFP panel will continually
display the message “Operating remotely". "Please do not turn off the Power” message.

Solution
CAUSE: The cause of the issue is a countermeasure implemented for a different RDT request in GC3­
R9 FW.

SOLUTION: It may be necessary to unplug the power cord and after an extended period of time
reconnect the power cord and turn the MFP back on. After powering back on, the “Operating remotely.
"Please do not turn OFF the Power” message will still display. However, after 10­15 minutes it will
usually stop displaying and the MFP will again function normally. At this time, it is then possible to
confirm that the Storage Management settings included in the template were actually set to the device.

Notes:
1. This issue does not occur with GC2­R9 or earlier firmware.The latest version firmware is available for
download via One Stop Product Support.
2. KMI plans to release a Special FW fix in September that will allow Storage Management Settings to
be set by RDT without this issue occurring.

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Scan to SMB: Server Connection Error 107

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Problem Solution
ID: KBA00044805
Updated: 4/23/2020 11:23:09 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub
C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
The MFP will indicate Server connection Error Code 107 when trying to scan to SMB.

Solution
CAUSE: If SMBv2 and SMBv1 are both enabled on the MFP, the MFP will send negotiations to the SMB
server, listing all SMB versions that the MFP is able to communicate with. Some SMB servers may be to
reject any requests from an SMB client that sends a request to negotiate via SMBv1, whether or not
SMBv2 is also included in the negotiation.

SOLUTION: Make the following Software Switch change to enable the use of SMB v2 only on the MFP.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 four times (Default)
5. Select System 2
6. Select Software Switch Settings
7. Set Switch No. to 219
8. Set HEX Assignment to 04
9. Press Fix
10. Press End
11. Press Exit
12. Power MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Location of the ICPs for MFP board

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Reference
ID: KBA00045103
Updated: 9/24/2019 11:35:14 AM
Related Products:bizhub 308,bizhub 308e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub
658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,MFX­C2590,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Reference
The ICPs for the MFP board are located on the back of the board. The MFP board must be removed
from the machine and turned over in order to check the ICPs.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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PaperCut CFA14, Card Reader not working Application removed from device
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Problem Solution
ID: KBA00045304
Updated: 9/3/2019 10:17:46 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C3351,bizhub C3851,bizhub
C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,MFX­C2260,MFX­C2590,MFX­C2860,MFX­
C4590,MFX­C5590

Problem
When PaperCut is installed with U8 or higher firmware the following issues may occur.

CFA14 error code

Card Reader is unable to authenticate
The PaperCut Application is removed from the device since the IWS on the device crashes
Http Transport error reported on PaperCuts Log.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version depending on MFP.

bizhub 308/368 ­ A9HJ0Y0­F000 ­ GG7­W4

bizhub 308e/368e ­ AA6V0Y0 ­ F000 ­ GG7­W4
bizhub C258/C308/C368 ­ A7PU0Y0 ­ F000 ­ GG7­W4
bizhub C227/C287 ­ A797)y) ­ F000­ GG7­W4
bizhub 227/287/367 ­ A7AH0Y0 ­ F000 ­ GG7­W4
bizhub C3351/C3851/C3851FS ­ A92E0Y0 ­ F000 ­ GG7­W4
bizhub 4052/4752 ­ AA1P0Y0 ­ F000 ­ GG7­W4
bizhub 458/558 ­ A9HG0Y0 ­ F000 ­ GG7­W5
bizhub 458e/558e/658e ­ AA6R0Y0­ F000 ­ GG7­W5
bizhub C458/C558/C658 ­ A79J0Y0 ­ F000 ­ GG&­W5
bizhub C659/C759 ­ A8JE0Y0 ­ F000 ­ GG7­W5
bizhub 808/958 ­ A7950Y0 ­ F000 ­ GG7­W5

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vCare fails to report information while in Sleep Mode

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Problem Solution
ID: KBA00045310
Updated: 9/3/2019 10:30:33 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 4052,bizhub
458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C258,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C458,bizhub C558,bizhub C658,bizhub C759,MFX­C2260,MFX­C2590,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Problem
MFP fails to report information to vCare while in Sleep Mode.
Note: Gas Gauge is incomplete.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version depending on MFP.

bizhub 308/368 ­ A9HJ0Y0­F000 ­ GG7­W4

bizhub 308e/368e ­ AA6V0Y0 ­ F000 ­ GG7­W4
bizhub C258/C308/C368 ­ A7PU0Y0 ­ F000 ­ GG7­W4
bizhub C227/C287 ­ A797)y) ­ F000­ GG7­W4
bizhub 227/287/367 ­ A7AH0Y0 ­ F000 ­ GG7­W4
bizhub C3351/C3851/C3851FS ­ A92E0Y0 ­ F000 ­ GG7­W4
bizhub 4052/4752 ­ AA1P0Y0 ­ F000 ­ GG7­W4
bizhub 458/558 ­ A9HG0Y0 ­ F000 ­ GG7­W5
bizhub 458e/558e/658e ­ AA6R0Y0­ F000 ­ GG7­W5
bizhub C458/C558/C658 ­ A79J0Y0 ­ F000 ­ GG&­W5
bizhub C659/C759 ­ A8JE0Y0 ­ F000 ­ GG7­W5
bizhub 808/958 ­ A7950Y0 ­ F000 ­ GG7­W5

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Bypass Adjustment Procedures

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How To
ID: KBA00045506
Updated: 9/4/2019 12:03:51 PM
Related Products:bizhub 227,bizhub 287,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C250i,bizhub
C258,bizhub C300i,bizhub C308,bizhub C360i,bizhub C458,bizhub C558,bizhub C658,bizhub
C659,bizhub C759,MFX­C2590,MFX­C2595i,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­
C4590,MFX­C5590

Question
How to adjust the bypass section in service mode?

Answer
1. Call the Service Mode to the screen.
2. Touch [Machine] ­> [Manual Bypass Tray Width Adj].
3. Touch [Max. Width].Load the bypass tray with paper having a width of 297 mm.Press the Start key
and continue once it says [OK]
4. Touch [Min. Width.].Load the bypass tray with paper having a width of 110 mm.Press the Start key
and continue once it says [OK].
5. Perform the adjustment again if the results are [NG].
Note: This procedure should be done in the following scenarios:
1. Use when the manual bypass guide has been changed.
2. Use when a false paper size is displayed when the manual bypass is used.

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How to repair License Management message “It is not possible to repair in the current state; please initialize.”
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How To
ID: KBA00045603
Updated: 9/25/2019 2:28:24 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to repair License Management message: “It is not possible to repair in the current state; please
initialize.”

Answer
Technician provides the Repair Request Code:
1. [Menu] ­> [Counter] ­> [Display Keypad] ­> [Stop] ­> 0 ­> 0 ­> [Stop] ­> 0 ­> 1.
2. Input CE Password (default password is 9272 four times).
3. [Stop] ­> [9] ­> [License Management] ­> [Repair] ­> [Repair Request Code].
4. Load Letter R paper in top tray.
5. Press the Start button to print the Request Code.
6. Fax the print out sheet to SSD CSC.

SSD CSC Generate an Initialization Code:

1. Go to MKM website.
2. [Service] ­> [License Management Server RMA] ­> [Initialize].
3. Input the required information as received from the technician.
4. Apply to generate an Initialization code.
5. Fax Initialization code back to technician.

Technician input the Initialization code in the machine:

1. [Menu] ­> [Counter] ­> [Display Keypad] ­> [Stop] ­> 0 ­> 0 ­> [Stop] ­> 0 ­> 1.
2. Input CE Password (default password is 9272 four times).
3. [Stop] ­> [9] ­> [License Management] ­> [Initialize].
4. Input the Initialization received from SSD CSC.
5. Apply and follow directions on display.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Options missing from print driver in Macintosh® (macOS).

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Problem Solution
ID: KBA00046104
Updated: 9/10/2019 8:35:25 AM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 958,bizhub C250i,bizhub C258,bizhub C308,bizhub C3300i,bizhub
C3320i,bizhub C3350i,bizhub C360i,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C458,bizhub
C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C2595i,MFX­C3090,MFX­C3690,MFX­C3695i,MFX­
C4590

Problem
Options missing from print driver in Macintosh® (macOS).
Note: In recent versions of macOS, driver features are missing or are not working as intended.In many
cases, a generic "Printer Features" item is listed in the print dialog.

Solution
CAUSE: Macintosh® (macOS). has changed the way print drivers are handled. Customized Print Dialog
Extensions (PDE's) are no longer allowed. This affects all printer OEM's who use PDE's and not just
Konica Minolta. The result is that the ability to print remains, but fewer features are available for use in
the print driver.

SOLUTION: While there is currently no resolution for this issue, as this is a restriction at the OS level.
Please refer to the following workaround below.
1. Save the document you intend to print as a PDF
2. Open the saved PDF with Adobe Acrobat Reader
3. Print (All driver options will be available)

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Intermittent Rebooting into Diagnostic Mode

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Problem Solution
ID: KBA00046203
Updated: 10/21/2019 9:48:13 AM
Related Products:bizhub 308e,bizhub 368e,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C759,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Intermittently the engine will reboot without generating a code. When the engine comes powers back ON it is
in Diagnostic Mode.
Note: C­E301 error code may be recorded in the Machine Management List (MML).

Solution
CAUSE: Grounding clips for scanner communication cable to the MFP board (MFPB), CN9, Image 1 (CN1 for
bizhub 368e/ 308e) do not allow the connector to fully seat into CN9. Refer to image below

CN9 Grounding Clips

SOLUTION: Ensure that CN9 is fully seated on the MFPB.

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"Exceeded the max number of addresses allowed for broadcasting" Error Message
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Problem Solution
ID: KBA00046303
Updated: 10/3/2019 4:12:39 PM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 654e,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C308,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
"Exceeded the max number of addresses allowed for broadcasting" message occurs when trying to
perform Scan to E­mail by selecting all the addresses in the Address Book,

Solution
CAUSE: Restrict Broadcasting is set to ON.

SOLUTION: Set Restrict Broadcasting to OFF by performing the following.

1. Select Utility
2. Select Administrator Settings
3. Enter Admin password 12345678 twice
4. Select Restrict User Access
5. Select Restrict Operation
6. Set the Restrict Broadcasting to OFF

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PKI Print Driver Installation and Setting for Color 8 Series MFPs
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Reference
ID: KBA00046401
Updated: 9/26/2019 10:16:09 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C3851FS,bizhub C458,bizhub
C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Reference
The bizhub C458, C558 and C658 models are not available in the Print Driver Properties Configuration
tab after installing the bizhub C368 PKI driver. How to get the bizhub C458, C558 or C658 to show up
as an additional model to select?

Konica Minolta Color MFPs (Also MFD) have different Model Groupings:

• bizhub C258/C308/C368
• bizhub C458/C558/C658

Although the same driver is used for all these models, you must select the product MFP Group when
you install the printer.

The attached guide can serve as a reference guide to provide to end user customers and service
technicians for the installation and basic MFP and MFP Options configuration of the current 8 series PKI
Print Driver. To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Add New Konica Minolta PKI MFD Printer.pdf (719.70 KB)

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ARC Abacus connection issue

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Problem Solution
ID: KBA00046503
Updated: 9/26/2019 3:50:22 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­
C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
ARC Abacus "Failed to connect" message.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install firmware version GC3­Wx or newer. The latest version firmware is available for
download via One Stop Product Support.

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How to Download Print Capture Files Via FTP

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How To
ID: KBA00047421
Updated: 9/24/2019 9:05:19 AM
Related Products:bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
363,bizhub 364e,bizhub 367,bizhub 368,bizhub 4052,bizhub 423,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C4000i,bizhub C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to download print capture (cpt) files via FTP?

Answer
Please refer to the attached documentation. To view the PDF, you may need to download a free copy of
Adobe Reader®.
Note: This may also be performed during a remote session

Attachments
Double­click paper clip icon to view the attachment

Remote and On­Site Diagnostics ­ Using FTP.pdf (466.70 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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PDF Printing gibberish

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Problem Solution
ID: KBA00048205
Updated: 10/4/2019 8:40:14 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
368,bizhub 368e,bizhub 454e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub
C224,bizhub C224e,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub
C364,bizhub C454,bizhub C659,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C4590

Problem
When printing PDF files from a USB thumb Drive the machine will print multiple pages of garbled or
random characters.

Solution
CAUSE:The Page Description Language (PDL) may be set specifically to PCL (Printer Command
Language) instead of PS (PostScript) or Auto

SOLUTION: Set the printing language to AUTO on the MFP to determine whether PCL or PS
(PostScript) is required. Perform the steps below,
1. Press [Utility]
2. Press [User settings]
3. Press [Printer Settings]
4. Press [Basic Settings]
5. Press [PDL Settings]
6. Set to AUTO

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Print Settings UI of the printer driver is not displayed properly when using a high resolution monitor (including Microsoft Surface) in Windows 10

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Problem Solution
ID: KBA00049002
Updated: 10/8/2019 9:54:49 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub 458,bizhub
458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub
C287,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub
C658,bizhub C659,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Print Settings User Interface (UI) of the printer driver is not displayed properly when using a high resolution monitor
(including Microsoft® Surface) in Windows® 10.

Display example from the existing driver

Solution
CAUSE: Print driver requires updating.

SOLUTION: New drivers are available to address this issue. The latest version of firmware, system software or drivers is
available via One Stop Product Support.

[bizhub C759/C658/C368/C287/C3851 Series][PCL Mono/PS Mono Ver.11.2.0.SSD_03][for Windows]Compatible

with high resolution monitors (WHQL certified)
[bizhub C759/C658/C368/C287/C3851 Series][PCL/PS/FAX Ver.11.2.0.SSD_03][for Windows] Compatible with high
resolution monitors (WHQL certified)
[bizhub 958/658e/558/368/367 Series][PCL/PS/FAX Ver.11.2.0.SSD_01][for Windows] Compatible with high
resolution monitors (WHQL certified)[bizhub 4752 Series][PCL/PS/FAX Ver.11.2.0.SSD_01][for Windows] Compatible
with high resolution monitors (WHQL certified)

Note: For additional information please refer to the README associated with the print driver.

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Print Settings UI of the printer driver is not displayed properly when using a high resolution monitor (including Microsoft Surface) in Windows 10 (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Driver Package Utility (DPU) version 2.8 ­ SSD_10 released for High Resolution Monitor Drivers
Return to Contents
Reference
ID: KBA00049005
Updated: 10/8/2019 11:46:32 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub C227,bizhub
C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Reference
Driver Package Utility (DPU) version 2.8 ­ SSD_10 released for High Resolution Monitor Drivers.

This customized DPU is released for the following purposes.

The following customized drivers are supported.

KONICA MINOLTA C759SeriesPCL Ver.11.2.0.SSD_03

KONICA MINOLTA C658SeriesPCL Ver.11.2.0.SSD_03
KONICA MINOLTA C368SeriesPCL Ver.11.2.0.SSD_03
KONICA MINOLTA C287SeriesPCL Ver.11.2.0.SSD_03
KONICA MINOLTA C3851SeriesPCL Ver.11.2.0.SSD_03
KONICA MINOLTA C759SeriesPS Ver.11.2.0.SSD_03
KONICA MINOLTA C658SeriesPS Ver.11.2.0.SSD_03
KONICA MINOLTA C368SeriesPS Ver.11.2.0.SSD_03
KONICA MINOLTA C287SeriesPS Ver.11.2.0.SSD_03
KONICA MINOLTA C3851SeriesPS Ver.11.2.0.SSD_03
KONICA MINOLTA C759SeriesFAX Ver.11.2.0.SSD_03
KONICA MINOLTA C658SeriesFAX Ver.11.2.0.SSD_03
KONICA MINOLTA C368SeriesFAX Ver.11.2.0.SSD_03
KONICA MINOLTA C287SeriesFAX Ver.11.2.0.SSD_03
KONICA MINOLTA C3851SeriesFAX Ver.11.2.0.SSD_03
KONICA MINOLTA 958SeriesPCL Ver.11.2.0.SSD_01
KONICA MINOLTA 658eSeriesPCL Ver.11.2.0.SSD_01
KONICA MINOLTA 558SeriesPCL Ver.11.2.0.SSD_01
KONICA MINOLTA 368SeriesPCL Ver.11.2.0.SSD_01
KONICA MINOLTA 367SeriesPCL Ver.11.2.0.SSD_01
KONICA MINOLTA 958SeriesPS Ver.11.2.0.SSD_01
KONICA MINOLTA 658eSeriesPS Ver.11.2.0.SSD_01
KONICA MINOLTA 558SeriesPS Ver.11.2.0.SSD_01
KONICA MINOLTA 368SeriesPS Ver.11.2.0.SSD_01
KONICA MINOLTA 367SeriesPS Ver.11.2.0.SSD_01
KONICA MINOLTA 958SeriesFAX Ver.11.2.0.SSD_01
KONICA MINOLTA 658eSeriesFAX Ver.11.2.0.SSD_01
KONICA MINOLTA 558SeriesFAX Ver.11.2.0.SSD_01
KONICA MINOLTA 368SeriesFAX Ver.11.2.0.SSD_01
KONICA MINOLTA 367SeriesFAX Ver.11.2.0.SSD_01

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Driver Package Utility (DPU) version 2.8 ­ SSD_10 released for High Resolution Monitor Drivers (cont.)
KONICA MINOLTA 4752SeriesPCL Ver.11.2.0.SSD_01
KONICA MINOLTA 4752SeriesPS Ver.11.2.0.SSD_01
KONICA MINOLTA 4752SeriesFAX Ver.11.2.0.SSD_01

Note: Please refer to the attached documentation for more detailed information. To view the PDF, you
may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

DLKM_BT1931029EN.pdf (19.10 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Printing from bypass tray changes bypass try settings on device

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Problem Solution
ID: KBA00049207
Updated: 10/22/2019 12:12:30 PM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub
C360i,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­
C2595i,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C5590

Problem
When printing from the bypass tray, if print settings are different than settings for the bypass tray, the
print job will override the settings on the device.

Example:
Bypass tray set to Letter size, Letterhead type
Print job set to pull from bypass tray, size set to Letter size, Plain Paper type

After the print job is sent, bypass tray on device will be set to Letter, Plain Paper

Solution
CAUSE: Bypass Tray Overwrite Settings for Print PC is set to Driver Priority

SOLUTION: Set to 'Machine Priority' by performing the following.

1. Select Utility.
2. Select Administrator Settings.
3. Select System Settings.
4. Select Bypass Tray Overwrite Settings for Print PC.
5. Default: Driver Priority. Change to Machine Priority.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­C180 followed by C­D261

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Known Error
ID: KBA00049309
Updated: 10/8/2019 12:07:22 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 558,bizhub 558e,bizhub
654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,MFX­3680N,MFX­
4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C5590

Error
C­C180 followed by C­D261

Root Cause
Card Reader driver was removed prior uninstallingthe Card Reader properly.
Note; The Authentication Device can not be UNSET in billing mode (Stop­9).

Workaround/Fix
Enter CE Mode and follow the steps below:
1. Select Counter.
2. Select Display Keypad.
3. Press Stop 00. Stop 01.
4. If applicable input CE password 9272 4 times (Default).
5. Select System 2.
6. Select HDD and set the HDD as "Installed".
7. Exit CE Mode and Reboot the machine
8. Re­enter CE Mode.
9. Select State Confirmation.
10. Select Memory/Storage Adjustment.
11. Select screen 2 and format the HDD.
12. When format is complete, reboot the machine.
13. Re­enter CE Mode.
14. Enter Billing Mode by pressing Stop then 9
15. Select Authentication Device and select Unset then End.
16 Wait for the Complete Message
17. Reboot the machine:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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T90 fax error

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Known Error
ID: KBA00049317
Updated: 10/23/2019 12:18:35 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub
C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C658,MFX­3680N,MFX­
4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Error
T90 fax transmission error occurs

Root Cause
1. Dial Tone detection setting is set to ON
2. DC Loop check setting is set to ON.
3. Possible corrupt fax settings

Workaround/Fix
1. Confirm that Dial Tone Detection is set to OFF
Service Mode ­> Fax Settings ­> Network ­> Network Settings 2 ­> Dial Tone Detection
2. Confirm that DC Loop Check is set to OFF
Service Mode ­> Fax Settings ­> Network ­> Network Settings 2 ­> DC Loop Check
3. Perform a Fax Initialization
Service Mode ­>Fax Settings ­ >Initialization ­ >Fax Function Parameters ­> YES:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Send button is missing

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Problem Solution
ID: KBA00039404
Updated: 10/10/2019 3:37:16 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­
C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Send button is missing.

Solution
CAUSE: The OFF Hook and Quick Memory TX is set to OFF.

SOLUTION: To set the OFF Hook and Quick Memory TX to ON, perform the following.
1. Access the Administrator Settings
2. Select Fax Settings
3. Select Function Settings
4. Select Function ON/OFF Setting
5. Select OFF­Hook and Quick Memory TX and set to ON
6. Press OK

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 306 of 582
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Send button is missing (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Data light blinks, but will not print

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Problem Solution
ID: KBA00049331
Updated: 10/28/2019 2:55:21 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub
C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Machine will not print. Data light blinks but it will not print.

Solution
CAUSE: Consumable(s) have reached End Of Life.

SOLUTION: Replace the consumable(s) indicated on the MFP.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How is First Copy Out Time (FCOT) determined?

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How To
ID: KBA00901248
Updated: 10/18/2019 9:25:29 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C300i,bizhub C308,bizhub C360,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Question
How is First Copy Out Time (FCOT) determined?

Answer

First Copy Out Time (FCOT) starts when the first sheet of paper begins feeding from the paper feed
unit and ends when the sheet of paper is exited from the machine.

SPECIAL NOTE: Solution contribution by Mark D'Attilio, Production Print/SSD

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to set up Weekly Timer with Non­Business Hours Password and Account Track
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How To
ID: KBA00049435
Updated: 11/14/2019 2:43:23 PM
Related Products:bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub
C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
How to set up Weekly Timer with Non­Business Hours Password and Account Track?

Answer
Perform the following.
1. Turn Weekly Timer settings to ON. (Administrator Settings ­> System Settings ­> Weekly Timer)
2. Make sure Date and Time is correct.
3. Set the time in the Time settings.
4. Make sure it applies to all the dates applicable (Such as weekdays, months, etc).
5. You can set it to ERP auto power OFFOR sleep.
6. If you set it to ERP auto power off, then you have to make sure the customer knows it will not receive
faxes or print jobs after hours. It will not hold them, and the jobs will not wake the machine up. The NIC
is off and the machine is non­responsive unless the power button is pressed and the machine comes
live again.
7. Next, Set the Non­Business Hours password.

Note: If the admins want specific users, such as only administrators to print after that time, the
administrators need to enter the Non­Business Hours password first, and then they can use account
track features.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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An error occurred while viewing the guidance menu, "Contact your Service Administrator" message occurred.
Return to Contents
Problem Solution
ID: KBA00049510
Updated: 10/31/2019 4:02:44 PM
Related Products:bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
An error occurred while viewing the guidance menu, "Contact your Service Administrator" message
occurred.

Solution
CAUSE: Possible corruption on the HDD

SOLUTION: Perform the following.

1. Select Counter
2. Select Display Keypad
3. Press Stop 0, 0 Stop 0, 1
4. Enter the CE password 9272 4 times.
5. Select State Confirmation
6. Go to the second page
7. Select Format then select Physical
8. Press Start.
9. Reboot the machine when prompted.
10. Repeat steps 1 to 5
11. Select Format then Select Logical
12. Press Start.
13. Reboot the machine when prompted.
14. Install the Movie Data.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The New or Register button to create a new program does not show
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Problem Solution
ID: KBA00049606
Updated: 10/29/2019 11:28:19 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub
C364,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Problem
The [New] or [Register] button to create a new program does not show when selecting [Menu] ­>
[Fax/Scan] ­> [Program].

Solution
CAUSE: The Off­hook icon has been highlighted/selected prior to selecting Program.

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The New or Register button to create a new program does not show (cont.)

SOLUTION: Perform the following.

1. Ensure that the On­hook icon is highlighted/Selected.

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The New or Register button to create a new program does not show (cont.)

2. Select [Program] and you should see the [New] or [Register] button displaying.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Printing from MAC OS 10.14.6 job fails to print

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Problem Solution
ID: KBA00049707
Updated: 10/29/2019 11:23:35 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Printing a PDF (Adobe version 11.0.23) from MAC OS 10.14.6 job fails to print

Solution
CAUSE: Possible corrupt Postscript (PS) print driver.

SOLUTION: Completely uninstall the existing print driver and install Postscript Driver version 11.5.1.
Also ensure the firmware on the MFP is at G00­X4 or newer. The latest version of firmware, system
software or drivers is available via One Stop Product Support.
Note: Verify PS Language under Advanced Functions is set for default at Level 3

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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FS­534, Remove paper from output tray when receiving a print job.
Return to Contents
Problem Solution
ID: KBA00049913
Updated: 4/23/2020 11:27:37 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 367,bizhub
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub C227,bizhub C258,bizhub
C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub
C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C5580N

Problem
When printing to the FS­534 the MFP may state "Remove paper from output tray" and print job will not
output.

Solution
CAUSE: Incorrect Finisher output tray set as default.

SOLUTION: Use the following procedure to set the correct tray for output.
1. Select Utility.
2. Select Administrator Settings.
3. Log in using the Administrator password (Default: 12345678 twice).
4. Select Output Settings.
5. Select Output Tray Settings.
6. If the default output tray is set to Tray 3, change the output tray to Tray 1 (or Tray 2).

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Secure print job not showing in job list

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Problem Solution
ID: KBA00049918
Updated: 11/1/2019 10:43:04 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 4752,bizhub
554e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 754e,bizhub 808,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub
C3110,bizhub C3350,bizhub C3350i,bizhub C3351,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub C454e,bizhub C458,bizhub
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX­
C2260,MFX­C2280,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Secure print job not showing in job list

Solution
CAUSE: Password not created under Job Retention

SOLUTION: To create a password under Job Retention, perform the following.

1.Select Preferences in the print driver
2. Select My Tab
3. Select Job Retention
4. Select Secure Job
5. Create password

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Postscript barcode fonts do not print

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Problem Solution
ID: KBA00044207
Updated: 11/1/2019 10:12:22 AM
Related Products:bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub
458,bizhub 458e,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 754e,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284e,bizhub
C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364e,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C4050i,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Postscript bar code fonts do not print when print.
Note: This occurs with Postscript bar code fonts.

Solution
CAUSE: PostScript startjob / exitserver operation command is disabled to enhance security on IT5/IT6
models by default.

SOLUTION: Set software switch No.158 bit 4 0­>1 (0x10) enables to allow PostScript startjob / exitserver
operation command.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Changing the Administrator Password in Utility Mode and from PageScope Web Connection
Return to Contents
How To
ID: KBA00050402
Updated: 11/8/2019 10:49:49 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C364e,bizhub C368,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub
C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Question
Can you change the administrator password of the machine in Utility mode and from PageScope Web
Connection (PSWC)?

Answer
Yes, the administrator password can be changed on the machine in Utility mode and from PageScope
Web Connection (PSWC). Please refer to the attached documentation for additional details. To view the
PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

AdminPass_PSWC.pdf (882.30 KB)

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Vendor 8­pin connector location

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Reference
ID: KBA00034494
Updated: 11/11/2019 2:41:21 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Reference
The 8 pin vendor Jamex connector is pig­tailed off of CN1E/B of the MFPB.
The 8 pin connector is located in the rear of the machine, center of the scanner unit.

See attached picture of location.

Attachments
Double­click paper clip icon to view the attachment

Vender_8_Pin_Connector.pdf (840.60 KB)

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Default the subject line information when scanning to email

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How To
ID: KBA00050812
Updated: 11/13/2019 3:51:33 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C300i,bizhub C308,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2595i,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to change the default subject line for scan to email?

Answer
To change the default subject line on scan to email, perform the following.
1. Select Menu
2. Select Scan
3. Select Name/Subj/Name/Other
4. File Name: Input subject line name
5. Press OK

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Printers cannot be detected, please check port settings" message

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Problem Solution
ID: KBA00051006
Updated: 11/18/2019 9:52:54 AM
Related Products:bizhub 227,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 558e,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284,bizhub C364,bizhub C364e,bizhub C368,bizhub C554,bizhub C654e,MFX­
4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C3680,MFX­C3680N,MFX­
C3690

Problem
"Printers cannot be detected, please check port settings" message when printing a job.

Solution
CAUSE: Windows Operating System default print driver being used

SOLUTION: Install the Konica Minolta print driver for the MFP. The latest version of firmware, system
software or drivers is available via One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 322 of 582
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Drum Unit
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Problem Solution
ID: KBA00051202
Updated: 11/18/2019 11:14:45 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
"Drum Unit Detection Error" message after installing a new Extended Life Drum (DR315K).

Solution
CAUSE: Firmware prior to G00­V1 is installed on the MFP.

SOLUTION: Install firmware version G00­X4 or newer. The latest version firmware is available for
download via One Stop Product Support.

Attachments
Double­click paper clip icon to view the attachment

Drum Unit Installation Error.PNG (60.70 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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SNMP v3 passwords do not match error

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Problem Solution
ID: KBA00051214
Updated: 11/22/2019 9:59:30 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub
658e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub
C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub
C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Problem
"Passwords do not match error" message when using scan to email with SNMP v3.

Solution
CAUSE: Incorrect password when configuring SNMP v3.

SOLUTION: Enter the machines MAC Address without the colons as the password, by following the
steps below.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. On the CE password screen, press Stop, C to display the MAC Address.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Server Connection Error ­ 16713768

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Known Error
ID: KBA00051403
Updated: 11/21/2019 11:32:17 AM
Related Products:bizhub 224e,bizhub 227,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub
4052,bizhub 458,bizhub 558e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C554,bizhub C654e,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690

Error
When Scanning to SMB ONLY large documents will fail and the MFP will error out 16713768 with
"Server Connection Error" message.

Root Cause
Network connection speed is not set correctly.

Workaround/Fix
Change the Network speed to 100Mbps Full Duplex by performing the following:
1. Select Utility
2. Select Administrator Settings
3. Enter password 12345678 twice
4. Select Network Settings
5. Select Detail Settings
6. Select Device Settings
7. Change the Network Speed to 100Mbps Full Duplex.
8. Power MFP OFF/ON.:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Fax Confirmation Report (Paper Tray Setting)

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How To
ID: KBA00051502
Updated: 11/25/2019 8:45:32 AM
Related Products:bizhub 224e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 658e,bizhub C224,bizhub
C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C368,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C658,MFX­3680N,MFX­4580N,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Question
How to set the paper tray for Fax TX confirmation report?

Answer
1. Select Utility
2. Select User Settings
3. Select System Settings
4. Select Paper Tray Settings
5. Select Print Lists
6. Setect the desired paper tray (Default is tray 1)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Output Method" and "Layout / Finish" are no longer displayed (macOS)

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Problem Solution
ID: KBA00051506
Updated: 11/22/2019 8:45:26 AM
Related Products:bizhub 308,bizhub 308e,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4052,bizhub 423,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4750,bizhub 4752,bizhub 552,bizhub
554e,bizhub 558,bizhub 558e,bizhub 652,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C452,bizhub C454,bizhub
C454e,bizhub C458,bizhub C552,bizhub C552DS,bizhub C554e,bizhub C558,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2590,MFX­C2595i,MFX­C2828,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Problem
Instead of "Output Method" or "Layout / Finish", the "Printer Features" item appears.
Note: Also, it is not possible to set the "Output Method" advanced setting or "Popup Authentication
Dialog when printing" setting when using User Authentication or Account Track.In addition, the ID and
password entry screen displayed when setting the output method in "Printer Features" to Secure Print is
not displayed.:

Example of screen when printing using Safari:

Example when printing using non­macOS standard­equipped application:

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"Output Method" and "Layout / Finish" are no longer displayed (macOS) (cont.)

Solution
CAUSE: This behavior is due to the specification change on the Apple side.

SOLUTION: Please follow the workaround listed below.

1. Issue is resolved in macOS v10.15. Please upgrade the Operating System (OS) to MacOS to version
10.15.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Content outlined in "Text Box" is not printed from Macintosh® (MacOS 10.14)
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Problem Solution
ID: KBA00051508
Updated: 11/21/2019 2:47:26 PM
Related Products:bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub 458,bizhub
458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub
C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub
C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub
C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2595i,MFX­
C2860,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C5590

Problem
When printing from "Microsoft Word for Mac Ver. 16", the content outlined in the "Text Box" is not
printed.
Note: Also, when the PDF created by executing "Save as PDF" is displayed in "Acrobat Reader DC",
the information in the "Text Box" is not printed

Solution
CAUSE: Anomaly related to Microsoft Word 2016 for MacOS 10.14.

SOLUTION: As a workaround until the application anomaly can be resolved, perform the following.
1. Do not use text box
2. Downgrade "Office 2016 for Mac 16.xx" to "15.xx".
3. Print using "Common PCL Printer"

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Turn main switch OFF and ON" message at boot up

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Problem Solution
ID: KBA00051809
Updated: 11/27/2019 2:36:10 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 654,bizhub
C224,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C558,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C5590

Problem
"Turn main switch OFF and ON" message occurs after boot up.

Solution
CAUSE : Corrupt HDD

SOLUTION: Perform a Physical then Logical Format by performing the following:

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select State Confirmation
6. Select Memory/Storage Adjustment
7. Go to the second page.
8. Select Format then Physical and press Start.
9. Power the MFP OFF and ON when prompted.
10. Repeat step 1 to 7
11. Select Format then Logical and press Start.
12. Power the MFP OFF and ON when prompted

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to View Firmware Version and Function Level without CE Login

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How To
ID: KBA00051810
Updated: 11/27/2019 3:11:40 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 368,bizhub
368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub 554e,bizhub 558,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Question
How do you view the firmware version without logging into service mode?

Answer
Please refer to the attached documentation for step by step instructions. To view the PDF, you may
need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

How to View the Firmware Version and Function Level without Logging into Service Mode.pdf (573.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Create Custom Headers and Footers for Copy Jobs

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How To
ID: KBA00051811
Updated: 12/2/2019 7:55:04 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub
554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub
808,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C454,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C5580N,MFX­C5590

Question
How to create custom headers and footers for copy jobs?

Answer
Please refer to the attached documentation for detailed instructions. To view the PDF, you may need to
download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

How To Create Custom Headers and Footers for Copy Jobs.pdf (839.10 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Demo page and configuration page size issue

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Problem Solution
ID: KBA00051816
Updated: 5/7/2020 4:32:54 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
When printing a Demo page and configuration page the output size is wallet sized. Refer to image
below.

Solution
CAUSE: Layout ­ Combination setting is turned ON.

SOLUTION: To allow the Demo page and Configuration page to print out in the proper image size,
perform the following setting change:
1. Touch Utility
2. Touch User Settings
3. Touch Printer Settings
4. Press Layout ­ Combination.
5. Set this setting to NO to turn OFF Layout Combination.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Recommended Fax Settings

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Reference
ID: KBA00051823
Updated: 12/2/2019 8:46:48 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Reference
These settings will provide a baseline for troubleshooting a fax issue, It is the best practice to set all of
the recommended settings, then adjust the settings as necessary (if there are no longer any issues with
faxing, but it's now too slow, the reception and transmission speeds can be adjusted)

Please refer to the attached documentation. To view the PDF, you may need to download a free copy of
Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Recommended Fax Settings.pdf (191.10 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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When a PDF document is displayed on Google Chrome and printed using the PCL driver, PCL XL error occurs and printing is not successful

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Problem Solution
ID: KBA00042250
Updated: 12/3/2019 11:23:32 AM
Related Products:bizhub 227,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 367,bizhub
368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4750,bizhub
4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 658e,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C3350,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Problem
When a PDF document is displayed in Google Chrome and printed using the PCL driver, "PCL XL error"
occurs and printing is not successful.
Note: >In the print result, "PCL XL error" is displayed and the text is not printed correctly.The page that
causes "PCL XL error" varies depending on the PDF document to be printed and the print execution
timing.

Solution
CAUSE: If the PDF has a large size image (*1) an error occurs in Google Chrome or OS processing,
correct image data can not be sent to driver processing, and printing processing is interrupted in an
abnormal state which will create the issue.
Note: (*1) Especially in the case of PDF created by the scan function, it may include several huge
images depending on the original document and creation method.For example, a compact PDF of a
document with handwriting or background patterns is likely to be split into multiple overlapping images
(layers).

SOLUTION: Due to the issue occurring in processing of the application or the Operating System (OS)
side, the print driver is unable to resolve the issue. To resolve this issue please follow one of the
outlined workarounds below.
1. Print using PS driver
2. Print via another application such as Acrobat Reader instead of Google Chrome
3. Decrease DPI at PDF scan
4. Re­create PDF in a file format: PDF (for compact PDF)

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 335 of 582
 SSD Knowledge Base
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When a PDF document is displayed on Google Chrome and printed using the PCL driver, PCL XL error occurs and printing is not successful (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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 SSD Knowledge Base
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bizhub C258 Printed May 2022
Page 337 of 582

Scan to SMB / DFS bizhub 8 series and bizhub 7 series with Windows 2012 or higher
Return to Contents
Problem Solution
ID: KBA00034342
Updated: 12/3/2019 2:42:39 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
On 8 series and 7 series MFPs, when Scan to SMB or Scan to DFS is configured and the destination is
running Windows 2012 or higher, the scanning function stops working after 20 minutes and the MFP
must be power cycled to restore scanning capability.

Solution
Currently, there are special firmwares available to correct this, and Mass Production release firmware to
be released in December 2017 which will include this correction.

bizhub C658/C558/C458 GC5­G8 DLBT1702097EN

bizhub C368/C308/C258 GC5­G3 DLBT1702094EN

bizhub C287/C227 GC5­G3 DLBT1702095EN

bizhub 558/458 GC5­16 DLBT1702099EN

bizhub 368/308 GC5­13 DLBT1702098EN

bizhub 958/808/758 GC5­H0 DLBT1702096EN

bizhub 367/287/227 GC5­G3 DLBT1702093EN

See attached document for details.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Printing does not start right after card registration when using MFP with YSoft SafeQ authentication and Serverless Pull Printing used.

Return to Contents
Problem Solution
ID: KBA00035527
Updated: 12/3/2019 3:10:31 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub 558,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C558,bizhub
C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
When using MFP with Ysoft SafeQ authentication and Serverless Pull Printing used, the printing of the job in the
Serverless Pull Printing job list is not able to start right after card registration is done.
The panel is stucked on " Please wait" message without printing.

Solution
Example of Reproduction of issue
Reproduction Test Environment
Model/FW: bizhub C368/GC2­G3 : Set as Storage MFP(ST MFP) and also Client MFP(CL MFP)
bizhub C287/GC2­G3 : Set as Topology Management MFP and also Client MFP(CL MFP)
OS : Windows 7 64bit
Driver : PCL 6.1.2.0
Application : SafeQ Server 6 MU4
LK­114 Ver.4.0
Preparation
1. Attach the authentication device (AU­201) on 2 unit MFP.
2. Create a test user in SafeQ Server management website.
3. Activate LK­114 license.

Procedure
1. Register CL MFP and ST MFP in SafeQ Management website.
2. Enable LK­114.
3. Install printer driver and LK­114_ManagerPort on PC.
4. After the driver installation, confirm whether user authentication is set as ON(Enhanced Server) from [Configure]Tab of
Printer Properties.
5. From Printer Preferences, go to [Authentication/Account Track] in [Basic] Tab and insert username and password same
with Preparation 2.
6. Make a test page printing using printer driver.
7. Place the card on the authentication device of either one of MFP.
8. At the card registration page, enter the username and password same with preparation 2.
9. After login, enter [Serverless Pull Printing] and select the test page and press [Start] key.
10. Confirm the condition of the panel.

Result
"Please wait." is shown on the panel without printing till login timeout occurs. Printing works successfully after relogin.
The reported symptom occurs too even if a new user is registered and different card is used.

Cause
Firmware bug.
When making authentication print using card, the necessary printing information is not passed to MFP correctly
during PJL creation.

[Workaround]
1) Logout once after the card registration is done and then login with
card authentication again.

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 SSD Knowledge Base
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bizhub C258 Printed May 2022
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Printing does not start right after card registration when using MFP with YSoft SafeQ authentication and Serverless Pull Printing used. (cont.)

2) After login, select print job in [Serverless Pull Printing] and press
[Start] key.

CORRECTION
Issue has been corrected with KM MFP Firmware version GC2­R9
or later version.

Firmware is available from the MKM SSD One Stop site.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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 SSD Knowledge Base
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Unable to login to bizhub Connector for Dropbox on IT5 devices

Return to Contents
Known Error
ID: KBA00052210
Updated: 12/4/2019 11:22:51 AM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Error
Unable to login to bizhub Connector for Dropbox on IT5 devices "ONLY"; IT6 devices work with no
issue.

Root Cause
Anomaly with Marketplace application or MFP.

Workaround/Fix
No workaround at this time.

Escalated to KMI
This issue has been escalated to Konica Minolta Inc in Japan.
KMBS/SSD is working with partners in support and R & D in Japan to obtain a resolution for this issue
as quickly as possible. If viewing this solution via the web, please establish a ticket via either the web or
by calling the contact center at 1­800­825­5664.
Note: For phone advisors, please attach to this solution. End the call with call code "Escalated to
Japan".
:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 340 of 582
Then the same Fax number selected from Address Book is added on Fax to broadcast. SSD Knowledge Base
All Solutions By Model
bizhub C258
This problem does not occur at "Fax/Scan" but occurs only at "Fax" which is added on the customized display.
Printed May 2022
Page 341 of 582

After selecting a destination from Address Book at FAX screen, the user taps on "Direct Input".
Return to Contents
Problem Solution
ID: KBA00052215
Updated: 12/4/2019 4:07:21 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851,bizhub C458,bizhub C558,bizhub C658,bizhub C659,MFX­C2260,MFX­C2590,MFX­C2860,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
After selecting a destination from Address Book at FAX screen, the user taps on "Direct Input".Then the
same Fax number selected from Address Book is added on Fax to broadcast.This problem does not
occur at "Fax/Scan" but occurs only at "Fax" which is added on the customized display.

Solution
CAUSE: Firmware requires updating.

Solution: Install the following based on model. The latest version firmware is available for download via
One Stop Product Support.

bizhub C759/C659 GC3­W5 or newer

;bizhub C658/C558/C458 GC3­W5 or newer
bizhub C368/C308/C258 GC3­W4 or newer
bizhub C287/C227 GC3­W4 or newer
bizhub C3851/C3351 GC3­W4 or newer
bizhub 658e/558e/458e GC3­W5 or newer
bizhub 368e/308e GC3­W4 or newer
bizhub 558/458 GC3­W5 or newer
bizhub 368/308 GC3­W4 or newer
bizhub 958/808/758 GC3­W5 or newer
bizhub 4752/4052 GC3­W4 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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 SSD Knowledge Base
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bizhub C258 Printed May 2022
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When using User Authentication/Account Track, print job fails to print.

Return to Contents
Problem Solution
ID: KBA00052244
Updated: 4/23/2020 8:14:18 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
3300P,bizhub 3301P,bizhub 3320,bizhub 3602P,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4000P,bizhub 4020,bizhub 4050,bizhub 4052,bizhub 4402P,bizhub 4422,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4700P,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub C3320i,bizhub C3351,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub
C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­
C5580N,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
After configuring the machine and the print driver to use User Authentication/Account Track, then a
print job is sent to the printer, the job may fail.
When looking at the job history, the job details for the failed job shows "Error Deletion" and/or "Login
Error".

Solution
CAUSE: Mismatch between firmware version and print driver version.

SOLUTION: Update both the firmware and print driver to the latest posted versions as a set.

Notes:
1. The latest version of firmware, system software or drivers is available via One Stop Product Support.
2. When downloading firmware or drivers, check the associated Release Notes which are listed with
them for download.
3. The release notes should include the proper driver, function level and firmware combination that
allow for proper operation.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 342 of 582
 SSD Knowledge Base
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Machine stuck at 5 pillars upon boot up

Return to Contents
Known Error
ID: KBA00052272
Updated: 1/30/2020 4:26:08 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub C258,bizhub C308,bizhub
C368,bizhub C458,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
MFP stops at 5 pillars during the bootup process.

Root Cause
Improper initialization during boot process

Workaround/Fix
Follow this procedure to get into Service Mode from the Trouble Reset Screen:
1. Power MFP OFF for a few seconds
2. Turn the MFP back ON while holding down the RESET key
a. This will boot the machine to the Trouble Reset Screen
3. Use the key pad on the right to input Stop 00, Stop 01
4. Input the Password, 9272 4 times
5. Once in Service Mode, Select System 1
6. Select Initialization
7. Select Clear All Data**
6. Power the MFP OFF/ON

** Be aware that Clear All Data will clear ALL data. See attached page from Service Manual (page I­
499):

Attachments
Double­click paper clip icon to view the attachment

All Data Clear info.pdf (113.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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 SSD Knowledge Base
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Remote Panel ­ If the password has any special character, the access from browser errors.
Return to Contents
Problem Solution
ID: KBA00052401
Updated: 1/2/2020 11:25:00 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub C227,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
If the password for remote panel is set with any special character (!, $, #), when trying to access the
remote panel from PC browser,an error message will occur with "password is not correct".

Solution
AUSE: Firmware requires updating.

SOLUTION: Update the firmware version for the models listed below. The latest version firmware is
available for download via One Stop Product Support.

bizhub C659/C759 ­ A8JE0Y0­F000­GC3­W5. or newer

bizhub C458/C558/C658 ­ A9HG0Y0­F000­GC3­W5 or newer
bizhub C258/C308/C368 ­ A9HJ0Y0­F000­GC3­W4. or newer
bizhub C227/C287 ­ A7970Y0­F000­GC3­W4 or newer
bizhub C3351/C3851 ­ A92E0Y0­F000­GC3­W4 or newer
bizhub C654e/C754e ­ A2X00Y0­F000­GDL­M0 or newer
bizhub C454e/C554e ­ A5C10Y0­F000­GDL­M1 or newer
bizhub C224e/C284e/C364e ­ A5C10Y0­F00­GDL­M1 or newer
bizhub 458e/558e/658e ­ AA6R0Y0­F000­GC3­W5 or newer
bizhub 308e/369e ­ AA6V0Y0­F000­GC3­W4 or newer
bizhub 458/558 ­ A9HG0Y0­F000­GC3­W5 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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 SSD Knowledge Base
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When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the report cannot be printed.

Return to Contents
Problem Solution
ID: KBA00052404
Updated: 1/3/2020 10:36:35 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub
958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub
C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C364e,bizhub C368,bizhub
C3851,bizhub C4000i,bizhub C4050i,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem

When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the report
cannot be printed.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version depending on model listed below. The latest version
firmware is available for download via One Stop Product Support.

bizhub C360i/C300i/C250i ­ G00­45 or newer

bizhub C4000i/C3300i ­ G00­45 or newer
bizhub C3320i ­ G00­45 or newer
bizhub C759/C659 ­ G00­X4 or newer
bizhub C658/C558/C458 ­ G00­X4 or newer
bizhub C368/C308/C258 ­ G00­X4 or newer
bizhub C287/C227 ­ G00­X4 or newer
bizhub C3851/C3351 ­ G00­X4 or newer
bizhub C754e/C654e ­ GDL­M0 or newer
bizhub C554e/C454e ­ GDL­M1 or newer
bizhub C364e/C284e/C224e ­ GDL­M1 or newer
bizhub 658e/558e/458e ­ G00­X4 or newer
bizhub 368e/308e ­ G00­X4 or newer
bizhub 558/458 ­ G00­X4 or newer
bizhub 368/308 ­ G00­X4 or newer
bizhub 958/808/758 ­ G00­X4 or newer
bizhub 367/287/227 ­ G00­X4 or newer
bizhub 754e/654e ­ GDL­M0 or newer

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 345 of 582
 SSD Knowledge Base
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When executing "Overwrite & Print Report" at the MFP where the consumable life is overdue, the report cannot be printed. (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 346 of 582
Then the same Fax number selected from Address Book is added on Fax to broadcast.
SSD Knowledge Base
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bizhub C258 Printed May 2022
Page 347 of 582

After selecting a destination from Address Book at FAX screen, the user taps on "Direct Input".
Return to Contents
Problem Solution
ID: KBA00052524
Updated: 1/2/2020 11:51:35 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C458,bizhub C558,bizhub C658,bizhub C659,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
After selecting a destination from Address Book at FAX screen, the user taps on "Direct Input". Then
the same Fax number selected from the Address Book is added on the Fax to broadcast.

Solution
CAUSE: Firmware requires updating

SOLUTION: Download and install the following firmware version

bizhub C658/C558/C458 ­ GC3­W5 or or newer

bizhub C368/C308/C258 ­ GC3­W4 or newer
bizhub C287/C227 ­ GC3­W4 or newer
bizhub C3851/C3351 ­ GC3­W4 or newer
bizhub 658e/558e/458e ­ GC3­W5 or newer
bizhub 368e/308e ­ GC3­W4 or newer
bizhub 558/458 ­ GC3­W5 or newer
bizhub 368/308 ­ GC3­W4 or newer
bizhub 958/808/758 ­ GC3­W5 or newer
bizhub 4752/4052 ­ GC3­W4 or newer
bizhub 367/287/227 ­ GC3­W4 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 347 of 582
 SSD Knowledge Base
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bizhub C258 Printed May 2022
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Insufficient password length for pop authentication causing disability of internet fax RX using Gmail account
Return to Contents
Problem Solution
ID: KBA00052526
Updated: 1/3/2020 3:52:26 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub
C227,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­
C2595i,MFX­C2860,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C5590

Problem
With Gmail 2­step verification enabled, to access to Google account from another App or device, it uses
“App passwords”. App passwords are 16 characters long created automatically at own Google account.
On the MFP’s e­mail (POP) password for mail receiving, however, the password entry is limited to 15
characters.Therefore, it is unable to set up the Google account on the MFP because of the insufficient
number of characters on the password entry.

Solution
CAUSE: Machine specification

SOLUTION: Scheduled firmware release to resolve this issue:

bizhub C360i/C300i/C250i,C4050i/C3350i/C4000i/C3300i,C3320i,C759/C659/C658/C558/C458/
C368/C308/C258/C287/C227/C3851/C3351/658e/558e/458e/368e/308e/
February 2020

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 SSD Knowledge Base
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Page 349 of 582

Light density on user's internal prints and from USB drive

Return to Contents
Problem Solution
ID: KBA00052536
Updated: 1/8/2020 3:53:54 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem

All the test pages the users can run under [Utility] > [User Settings] > [Printer Settings] > [Print Report]
come out with light density. The output is also light when printing from USB drive.

Solution
CAUSE:
Toner Save setting is enabled.

SOLUTION:
[Utility] > [User Settings] > [Printer Settings] > [Basic Settings] > [Toner Save] > Set to [OFF]

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 349 of 582
 SSD Knowledge Base
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bizhub C258 Printed May 2022
Page 350 of 582

Card shot is missing

Return to Contents
Problem Solution
ID: KBA00052539
Updated: 1/24/2020 4:07:59 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C658,MFX­C2590,MFX­C3690,MFX­
C4590,MFX­C5590

Problem
Card shot option is missing.

Solution
CAUSE: Custom Function Pattern Setting is set to "Basic".

SOLUTION: To set Custom Function Pattern Setting to "Full Functions", perform the following.
1. Select Utility
2. Select Administrator Settings
3. Using the numeric keypad enter 12345678 twice
4. Select System Settings
5. Select Custom Display Settings
6. Select Custom Function Pattern Functions
7. Select Full Functions
8. Press OK

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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 SSD Knowledge Base
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bizhub C258 Printed May 2022
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Deploying Authenticode signed print drivers to a Windows® domain

Return to Contents
How To
ID: KBA00052543
Updated: 1/10/2020 3:39:11 PM
Related Products:,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub 368e,bizhub
454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C250i,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C3695i,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to deploy Authenticode signed print drivers to a Windows® domain?
Note: Some Konica Minolta print drivers have an Authenticode signature as opposed to being WHQL
digitally signed. There drivers require additional prompts and administrator rights to install, which can
make deployment more challenging unless the drivers certificate is added as a Trusted Publisher for
the domain / computer.

Answer
1. Download your print driver
a.Download and extract your print driver so you have access to all of the driver files
2. Extract the certificate
a. Locate the catalog file, it can be found with the rest of the driver files and has the .cat extension
b. Right click on the cat file and click on Open
c. Click on View Signature button at the bottom of the dialog
d. Click on View Certificate button
e. On the next dialog, click on the Details tab at the top
f. Click on the Copy to file button at the bottom
g. Step through the export wizard. You will need to provide a location and file name for the
certificate, but the rest of the settings shouldn't need to be changed.
3. Import the certificate to domain group policy
a. Open the Group Policy Management application. Start ­> Administrative Tools ­> Group Policy
Management
b. Locate and right click on the domain group policy, click on Edit
c. Select Computer Configuration ­> Policy ­> Windows Settings ­> Security Settings ­> Public Key
Policies
d. Right click on the Trusted Publishers and click on Import
e. Step through the import wizard, provide the location and name of the certificate when asked then
finish out the wizard. Other than the file, no other settings should need to be changed.
4. ALTERNATIVE: Add the certificate to a single workstation (ad­hoc)
a. Browse to the location of the extracted driver files
b. Open .cat file in the driver installation files folder

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Deploying Authenticode signed print drivers to a Windows® domain (cont.)

c. Click "View Signature"
d. Click "View Certificate"
e. Click "Install Certificate"
f. Use the Wizard to install the certificate

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Remote Panel error when accessing from a browser

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Problem Solution
ID: KBA00052801
Updated: 1/13/2020 2:37:14 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 654e,bizhub
658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub C368,bizhub C3851,bizhub C454e,bizhub
C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C659,bizhub C754e,MFX­
C2260,MFX­C2280,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem

When accessing Remote Panel via a browser an error message (Password is not correct) will occur, if
the password has any special characters (!, $, #).

Solution

CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version based on model. The latest version firmware is
available for download via One Stop Product Support.

bizhub C658/C558/C458 ­ GC3­W5 or newer

bizhub C368/C308/C258 ­ GC3­W4 or newer
bizhub C287/C227 ­ GC3­W4 or newer
bizhub C3851/C3351 ­ GC3­W4 or newer
bizhub C754e/C654e ­ GDL­M0 or newer
bizhub C554e/C454e ­ GDL­M1 or newer
bizhub C364e/C284e/C224e ­ GDL­M1 or newer
bizhub 658e/558e/458e ­ GC3­W5 or newer
bizhub 368e/308e ­ GC3­W4 or newer
bizhub 558/458 ­ GC3­W5 or newer
bizhub 368/308 ­ GC3­W4 or newer
bizhub 958/808/758 ­ GC3­W5 or newer
bizhub 4752/4052 ­ GC3­W4 or newer
bizhub 367/287/227 ­ GC3­W4 or newer
bizhub 754e/654e ­ GDL­M0 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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PDFs with Comment Stamps do not print Stamp properly using Direct Print
Return to Contents
Problem Solution
ID: KBA00052802
Updated: 1/21/2020 11:12:57 AM
Related Products:bizhub 367,bizhub 368,bizhub 368e,bizhub 4752,bizhub 658e,bizhub 958,bizhub
C258,bizhub C287,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub
C658,MFX­C2590,MFX­C2860,MFX­C3690,MFX­C4590,MFX­C5590

Problem
PDFs with Comment Stamps do not print Stamp properly using Direct Print. The stamp will be distorted,
stretched and mis­aligned.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install firmware version based on the models listed below. Periodic Firmware Release ROM
6. The latest version firmware is available for download via One Stop Product Support. This firmware
works in conjunction with the latest Print Drivers and Data Files, all of which have been posted on One
Stop Product Support.

bizhub 227/287 ­ GC1­X4 DLKM_BT1932132EN

bizhub C258/C308/C368 ­ GC1­X4 DLKM_BT1932133EN
bizhub C227/C287 ­ GC1­X4 DLKM_BT1932132EN
bizhub 808/958 ­ GC1­X4 DLKM_BT1932135EN
bizhub C458/C558/C658 ­ GC1­X4 DLKM_BT1932136EN
bizhub 308/368 ­ GC1­X4 DLKM_BT1932137EN
[bizhub 558 Series ­ GC1­X4 DLKM_BT1932138EN
[bizhub C3851FS/C3851/C3351 ­ GC1­X4 DLKM_BT1932144EN
[bizhub C659/C759 ­ GC1­X4 DLKM_BT1932139EN
[bizhub 308e/368e ­ GC1­X4 DLKM_BT1932142EN
[bizhub 458e/558e/658es ­ GC1­X4 DLKM_BT1932143EN
[bizhub 4052/4752 ­ GC1­X4 DLKM_BT1932145EN

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­D353
Return to Contents
Known Error
ID: KBA00053010
Updated: 2/14/2020 4:43:58 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub C258,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Error
The machine will display error C­D353 and the machine will not work

Root Cause
Possible corruption of the EMMC or the HDD

Workaround/Fix
Format the EMMC and the HDD

In order to format the EMMC first follow these steps:

1. Enter the Service Mode

a. Press Counter> Keypad> Press Stop 00 Stop 01
b. Enter CE password, if prompted (9272927292729272)
c. Press END
2. Select System 2
3. Select HDD> Uninstall HDD
4. Reboot the machine.
5. Enter Service Mode again
6. Select State Confirmation> Memory Storage Adjustment
7. Go the second page and select Format
8. Select Physical> Start
9. Once the OK message comes up, reboot the machine
10. Repeat steps 5­7
11. Select Logical> Start
12. Once the OK message comes up, reboot the machine

To format the HDD follow these steps:

1. Enter the Service Mode

a. Press Counter> Keypad> Press Stop 00 Stop 01
b. Enter CE password, if prompted (9272927292729272)
c. Press END
2. Select System 2
3. Select HDD> Install HDD
4. Touch System 2 then HDD and touch install HDD

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C­D353 (cont.)
5. Reboot the machine
6. Enter Service Mode again
7. Select State Confirmation> Memory Storage Adjusment
8. Go to the second page and select Format
9. Select Physical> Start
10.Once the OK message comes up, reboot the machine
11. Repeat steps 6­8
12. Select Logical> Start
13. Once the OK message comes up, reboot the machine:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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USB thumb drive does not work with 4,4e,8,8e or i Series

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Problem Solution
ID: KBA00053111
Updated: 1/8/2020 3:47:13 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub
368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub
658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub
C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2595i,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5590,MFX­
C5595i,MFX­C6595i

Problem
PROBLEM:

1. Windows formatting may prevent USB thumb drive from being read correctly and will fail if used to flash firmware on 4,8 or i series
MFPs
a. Sometimes error messages dealing with Write Protection, or unreadable disk, etc may occur
b. When inserted into the machines the firmware will simply not load, or not load properly

Solution
SOLUTION

1. This KBA provides a safe alternative that will repair the MBR (Master Boot Record) and format the
USB more cleanly using HPUSBDisk program
A. Use the attached HPUSBDisk.exe program attached or download it from the internet
B. Follow the instructions in the attached PDF to run it, fix the MBR and format the USB thumb
drive cleanly

Attachments
Double­click paper clip icon to view the attachment

Format USB.pdf (572.10 KB)

HPUSBDisk.exe (96.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to add header/footer to Copy jobs

Return to Contents
Reference
ID: KBA00053136
Updated: 2/14/2020 2:55:19 PM
Related Products:bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub 368,bizhub
368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Reference
You can have a custom header and/or footer information print out on Copy jobs

From the Home screen press Utility> Administrator> System Settings> Stamp Settings>
Header/Footer
Name your header/footer and add desired information (preset time/date or your own text)

To have the header/footer print on your copies and prints

From the Copy screen press Application> scroll over in the upper menu to (G) Stamp/Compostion>
Header/ Footer
Here you can turn the feature On/Off or select from a list of already created ones

Note: Print jobs only have preset date and time available, not custom header/footer above

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Memory Overflow when scanning

Return to Contents
Problem Solution
ID: KBA00053137
Updated: 7/22/2020 2:05:19 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,bizhub C659,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
Memory Overflow when scanning 11x17 ONLY.

Solution
CAUSE: Software switch 103 not set correctly.

SOLUTION: Set software switch 103 to HEX 04 and Compact PDF Settings; set to Prioritize Quality, by
performing the following steps
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select Software Switch Settings
7. Set Switch No. to 103
8. Set HEX Assignment to 04
9. Press Fix
10. Press End
11. Press Exit
12. Power MFP OFF/ON

Set Compact PDF Setting to Prioritize Quality, by performing the steps below.
1. Select Utility
2. Select Administrator Settings
3. Enter 12345678 twice
4. Scroll to page 3/3
5. Select Compact PDF Settings
6. Set to Prioritize Quality
7. Press OK

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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HID Mobile Access® ­ Compatible Devices (AU­205H GEN2)

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Reference
ID: KBA00053138
Updated: 1/7/2020 4:23:05 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub
458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C250i,bizhub
C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub
C3351,bizhub C360i,bizhub C368,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub
C458,bizhub C550i,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­
C2595i,MFX­C2860,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C4595i,MFX­
C5590,MFX­C5595i

Reference
List of Compatible Phones to use HID Mobile Access® . Please refer to link below.

https://www.hidglobal.com/mobile­access­compatible­devices

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CE Password Reset procedure

Return to Contents
Reference
ID: KBA01400152
Updated: 8/16/2016 1:47:16 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
454e,bizhub 458,bizhub 554e,bizhub 558,bizhub 654e,bizhub 658,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224e,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Reference
WARNING: DO NOT use the Reset Tool on the “4e” Series. Instead, use the following reset procedure.
1. Press the [Menu] key.
2. Touch [Counter].
3. Touch the following keys in this order; Stop g 0 g 0 g Stop g 0 g 1.
4. Touch the following keys in this order; Stop g Clear. (See Note "a" below.)

5. Three items are shown below.

Printer Serial Number

MAC address
CE Password Reset Request Code. (See Note "b" below.)

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CE Password Reset procedure (cont.)

6. Access LMS for Administrator using a PC connected to the Internet.

7. Click Login.

8. Click Issue Reset Code.

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CE Password Reset procedure (cont.)

9. Enter Printer Serial Number, MAC address and CE Password Reset Request Code.

10. Click Issue.

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CE Password Reset procedure (cont.)

11. Click OK.

12. LMS issues CE Password Reset Code.

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CE Password Reset procedure (cont.)

13. Click Print.

14. Touch Reset Code Input.

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CE Password Reset procedure (cont.)

15. Enter CE Password Reset Code. (See Note "c" below.)

16. CE password is reset to default "9272927292729272", and if the code is input correctly, the machine will enter the
Service Mode automatically.

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CE Password Reset procedure (cont.)

Notes:
a. It is allowed to accept even during the access lock.
b. The data is valid for seven days from the date of issue. A followup attempt should be performed from the beginning
under the following conditions.

The data expires or

Changing the machine's watch

c. If the incorrect number is entered three times, a followup attempt should be performed from the beginning.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Parts life DC_K V­Care message

Return to Contents
Reference
ID: KBA00053404
Updated: 1/24/2020 12:25:09 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Reference
DC_K parts life is a description that is within V­care notification emails. Please refer to the message in
the email below.

The part that DC_K refers to is the drum unit.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Excessive Curling/Scrolling on Exit; especially when Duplexing

Return to Contents
Problem Solution
ID: KBA00053407
Updated: 2/13/2020 10:57:56 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C454,bizhub C454e,bizhub
C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C754,bizhub C754e,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Especially noticeable when duplex printing or copying, the output paper has an excessive curl and
tends to scroll and pile up (see attached picture)
This may not cause an actual jam to happen or subsequent jam code.

Solution
CAUSE: Due to temperature or humidity variations in the environment and/or moisture condition of the
paper supply the copies/prints may curl excessively in the output tray (see attached picture). This may
not actually cause a jam to happen or subsequent jam code

SOLUTIONS: Perform the steps below

1. Try flipping the paper supply over in tray to see if that will counteract the curl or if it will behave
differently
2. Try different paper; preferably newly packaged and from a different source, to see if it may improve
performance

3. Try adjusting High Humidity PPM in service mode if high humidity is suspected (Service manual sect
8.17)
a. Enter Service mode> Machine> High Humidity PPM adjustment (see attached 'C659_C759 PPM and
Fuser Adj')
3a. H.8.17.1 High Humidity PPM Adjustment
If paper curl occurs in high humidity environment, suppress by making paper passage intervals wider
Select proper paper type and adjust the Setting Range value 0 (def), 1, or 2
b. Exit Service mode and make several test copies

4. Try adjusting the Fuser Temperature in service mode (Service manual sect 8.2)
a. Enter Service mode> Machine> Fusing Temperature (see attached 'C659_C759 PPM and Fuser
Adj')
4a. H.8.2.1 Fusing Temperature
To adjust individually the temperature of the heating rollers for each type of paper, thereby coping
with varying
fuser performance (and curling) under changing environmental conditions.
Select proper paper type and item to be adjusted and enter new setting using the +/­ key
Setting Range value is ­20 deg to +10 deg Celsius (def 0). "If curling occurs, decrease setting"

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 369 of 582
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Excessive Curling/Scrolling on Exit; especially when Duplexing (cont.)

b. Exit Service mode and make several test copies

Attachments
Double­click paper clip icon to view the attachment

Curling+at+exit.png (684.70 KB)

C659_C759 PPM and Fuser Adj.pdf (465.20 KB)

Paper+Fusing+Temp+Chart.png (1,013.30 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Lines occur on internal test pages and prints. Copies are OK

Return to Contents
Problem Solution
ID: KBA00053409
Updated: 1/22/2020 12:24:57 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Lines occur on internal test pages, copies through the DF and prints. Copies are OK from the glass. Refer to
image below.

Solution
CAUSE: Failed Dual scan image processing board (DSIPB)

SOLUTION: Replace DSIPB (p/n A79JH02A01). Refer to image below for DSIPB location.

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Lines occur on internal test pages and prints. Copies are OK (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Changing the SNMP v1/v2 Read Community Name

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How To
ID: KBA00053511
Updated: 1/22/2020 10:57:39 AM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub
654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub
C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­
C5590,MFX­C5595i,MFX­C6595i

Question
How to change the SNMP v1/v2 Read Community Name and still be able to print?

Answer
Follow the instruction in the attached documentation. To view the PDF, you may need to download a
free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

SNMP_v1_v2_ReadCommunityName.pdf (1,632.90 KB)

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Error 32 when using scan to email

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Known Error
ID: KBA00053532
Updated: 2/26/2020 10:53:50 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub
C364e,bizhub C454,bizhub C554e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C5580N

Error
Network Error 32 occurs when using scan to email.

Root Cause
SMTP is not configured correctly.

Workaround/Fix
1. Verify the SMTP server address. Make sure the copier can ping the hostname if using hostname. Use
the PING Confirmation from the MFP by performing the following steps.
a. Select Menu
b. Select Utility
c. Select Administrator Settings
d. Using the numeric keypad enter 12345678 twice
e. Select Network Settings
f. Scroll to page 2 and select Detail Settings
g. Select PING Confirmation
h. Enter the Host Name
i. Press Check Connection
2. Make sure the port information is correct.
3. If using a local email server, verify if SMTP is required. If it is not, make sure SMTP Authentication is
not being used.:

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Print Controller Quick Reference

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Reference
ID: KBA00053109
Updated: 1/23/2020 12:39:44 PM
Related Products:AccurioLabel 190,AccurioPress 6120,AccurioPress 6136,AccurioPress
6136P,AccurioPress 83hc,AccurioPress C2060,AccurioPress C2070,AccurioPress
C2070P,AccurioPress C3070,AccurioPress C3070L,AccurioPress C3080,AccurioPress
C3080P,AccurioPress C6085,AccurioPress C6100,AccurioPress C83hc,AccurioPrint C2060L,bizhub
C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C450i,bizhub C452,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C552,bizhub C552DS,bizhub C554,bizhub
C558,bizhub C650i,bizhub C652,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub
PRESS C1060,bizhub PRESS C1070,bizhub PRESS C1070P,bizhub PRESS C1085,bizhub PRESS
C1100,bizhub PRESS C6000,bizhub PRESS C7000,bizhub PRESS C7000P,bizhub PRESS C70hc,bizhub
PRESS C71cf,bizhub PRESS C71hc,bizhub PRESS C8000,bizhub PRO 1100,bizhub PRO C1060L,bizhub
PRO C5501,bizhub PRO C6000L,bizhub PRO C6501,bizhub PRO C6501P,bizhub PRO C65hc,MFX­
C2280,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5590,MFX­C5595i,MFX­
C6595i

Reference
Konica Minolta uses different controllers to enable or enhance the printing capability of its devices.
The most common ones are the Fiery controller, Creo controller, and KM controller.

The attached list provides the following:

Controller model
Type of controller
The Engine(s) it connects to
The style of the controller

Attachments
Double­click paper clip icon to view the attachment

PRINT CONTROLLER QUICK REFERENCE.docx (18.60 KB)

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"HDD Data Backup Failed" message

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Problem Solution
ID: KBA00053704
Updated: 2/14/2020 10:15:45 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C220,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
C364,bizhub C364e,bizhub C368,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub
C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C652,bizhub C652DS,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Problem
MFP displays the messge "HDD Backup failed" message in the background. Machine can still be used.

Solution
CAUSE: The HDD Data Backup is probably set to automatically start but there is no external HDD
attached to back up to, or there is a problem with the HDD attached. See the attached User Guide
(search HDD Backup) and Service Manual (search HDD Data Backup) excerpts.

SOLUTION: Disable the auto backup feature. It is a function where the customer can backup data on
demand or automatically to an external HDD attached via USB.

1. If the customer wants the data backed up and has a HDD attached, check connections or try a
different HDD
a. HDD could be full or corrupted, for example
2. If no back up is desired or required then disable or change the settings of this function at the MFP
a. Utility> Administrator Settings> Security Settings> Information Backup Setting> HDD BackUp
1a. Default Settiing for HDD Backup is OFF
1b. Default Setting for Automatic Backup is NO

Attachments
Double­click paper clip icon to view the attachment

HDD Backup User Guide.png (89.70 KB)

HDD Backup Service Manual.png (128.90 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"HDD Data Backup Failed" message (cont.)

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Slow to print PDF documents from Preview/Safari on Macintosh® (MAC 10.14)

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Problem Solution
ID: KBA00053710
Updated: 1/31/2020 10:26:25 AM
Related Products:bizhub C224e,bizhub C250i,bizhub C258,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub
C458,bizhub C550i,bizhub C554e,bizhub C650i,bizhub C654e,bizhub C659,bizhub C754e,bizhub
C759,MFX­C2260,MFX­C2280,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­
C4595i,MFX­C5580N,MFX­C5595i,MFX­C6595i

Problem
Slow to print PDF documents from Preview/Safari on Macintosh® (MAC 10.14)

Solution
CAUSE: This is specification

SOLUTION: Print PDF documents using Adobe Acrobat instead of Preview,

Notes:
1. This issue occurs only with the data generated via Macintosh® (MAC OS).
2. Please use workaround there is no firmware countermeasure.

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ADF is not seen by machine after EPROM replacement

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Problem Solution
ID: KBA00054011
Updated: 2/14/2020 4:08:00 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
The document feeder is not seen by machine after Eprom replacement

Solution
CAUSE: Replacement of EPROMS unsets the ADF

SOLUTION:

1. Enter Service Mode

2. Select System 2
3. Select ADF Settings onj page 2
a. Highlight the ADF
b. Press END in upper right to save settings
4. Press Exit to leave Service Mode

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The Document feeder speed slows down after first batch when using separate scan
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Problem Solution
ID: KBA00054016
Updated: 2/20/2020 2:33:25 PM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub
554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub
C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C364e,bizhub
C368,bizhub C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub
C658,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
The Document feeder speed slows down after first batch when using separate scan.

Solution
CAUSE: This is specification

SOLUTION: There is no workaround please apply countermeasure firmware listed below.

Model
bizhub C759/C659 ­ firmware version G00­X4
bizhub C658/C558/C458 ­ firmware version G00­X4
bizhub C368/C308/C258 ­ firmware version G00­X4
bizhub C287/C227 ­ firmware version G00­X4
bizhub C3851/C3351 ­ firmware version G00­X4
bizhub C754e/C654e ­ firmware version GDL­M0
bizhub C554e/C454e ­ firmware version GDL­M1
bizhub C364e/C284e/C224e ­ firmware version GDL­M1
bizhub 658e/558e/458e ­ firmware version G00­X4
bizhub 368e/308e ­ firmware version G00­X4
bizhub 558/458 ­ firmware version G00­X4
bizhub 368/308 ­ firmware version G00­X4
bizhub 958/808/758 ­ firmware version G00­X4
bizhub 4752/4052 ­ firmware version G00­X4
bizhub 367/287/227 ­ firmware version G00­X4
bizhub 754e/654e ­ firmware version GDL­M0
bizhub 554e/454e/364e/284e/224e ­ firmware version GDL­M1

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Intermittent 32­01, 32­5 and 30­03 jam codes

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Problem Solution
ID: KBA00054022
Updated: 3/23/2020 3:39:43 PM
Related Products:bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub C224,bizhub C224e,bizhub
C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C368,bizhub
C454,bizhub C454e,bizhub C554,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N

Problem
Intermittent 32­01, 32­5 and 30­03 jam codes occur during copying or printing.

Solution
CAUSE: Deterioration of the following sensor actuator cushions.

PS40 ­ Paper passage sensor/1

PS1 ­ Registration sensor
PS3 ­ Paper exit sensor

SOLUTION: Replace the following sensor actuator cushions. Refer to attached images for cushion
locations.

p/n A161702101 Cushion /C

p/n A161825301 Cushion /A
p/n A161826001 Cushion /B
p/n A161893601 Cushion

Attachments
Double­click paper clip icon to view the attachment

Fig 1.png (35.20 KB)

Fig 2.png (38.10 KB)

Fig 3.png (31.60 KB)

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Do not Answer to Fax when in Low Power mode

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Problem Solution
ID: KBA00054206
Updated: 2/27/2020 11:11:54 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem

The machine fails to activate the Fax board and HDD when in sleep mode in order to receive a
transmission

Solution
CAUSE: This may be related to firmware and software switch settings

SOLUTION: Try the following steps (see attached pictures)

1. Install firmware GC1­X4 or newer

2. Set Software Switch No. 159 to HEX08 (bit 3 = 1):
a) enter Service Mode by selecting Menu > Counter > Stop 00 Stop 01
b) input CE Password (Default password: 9272 four times)> press End
c) select System 2 > Software Switch Setting
1c. highlight Switch No. and enter 159 using the numeric keypad
2c. highlight HEX Assignment and use the < > buttons to place cursor under rightmost value
3c. using numeric keypad change the value to '8' SW No. 159, change value of HEX 08
4c. make sure to press the FIX button to register the value change
d) press End> Exit to get out of Service mode

Attachments
Double­click paper clip icon to view the attachment

Software SW setting.png (6.40 MB)

HEX Assign.png (3.00 MB)

Chg HEX to 8.png (2.40 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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AU­205H GEN2 Item Number

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Reference
ID: KBA00054210
Updated: 2/25/2020 2:34:49 PM
Related Products:bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub
C284e,bizhub C287,bizhub C308,bizhub C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub
C558,bizhub C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Reference
The item number to purchase the AU­205H Gen2 Multi Card Reader with HID Mobile Support is:
R5427011136466GEN2

Note: The Gen1 reader is being discontinued by HID

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to reset or change the Administrator Mode password

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How To
ID: KBA00054003
Updated: 2/4/2020 2:01:27 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub C454,bizhub C454e,bizhub
C554,bizhub C554e,bizhub C558,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX­3680N,MFX­4580N,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C5580N,MFX­C5590

Question
How do I reset or change the Administrator Mode password if necessary?

Answer
Perform the following to change or reset the Administrator Mode password*:

1. Enter Service Mode by:

a. Press Menu> Counter> Display Keypad
a1.See Notes about iSeries models C3300i, C3320i, C4000i **
b. Press Stop 0 Stop 1
c. Enter 9272927292729272 to enter, if necessary
2. Once in Service Mode, enter Enhanced Security Mode by:
a. pressing Stop 0 'C' button (clear)
3. Select Administrator Password
4. Enter new password and document it to remember
5. Press END in upper right to save the new password
6. Press EXIT at the Service Mode screen to exit the mode
7. Verify that the new password works by entering Administrator Mode

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Colors on the Operation Panel Are Inverted

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Problem Solution
ID: KBA00053130
Updated: 2/18/2020 12:18:08 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C454,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
The colors displayed on the operation panel are chromatically inverted (see the attached photo sample)

Solution
CAUSE: The display setting on the MFP needs to be adjusted

SOLUTION: Adjust the Reversal Screen Display setitng

From the Home screen> press Accessibility> Color Reversal Screen Display Setting (on the second
page)> Turn OFF

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to reset the Administrator Password?

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How To
ID: KBA00053717
Updated: 2/25/2020 10:56:14 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558e,bizhub 654e,bizhub
658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C227,bizhub C258,bizhub
C280,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub
C364e,bizhub C368,bizhub C450i,bizhub C454e,bizhub C550i,bizhub C554,bizhub C558,bizhub
C650i,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2828,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4595i,MFX­
C5590,MFX­C5595i,MFX­C6595i

Question
How can I reset the Administrator Password if it does not work?

Answer
You can change or reset the Administrator Password with the following procedure:
1. Enter Service Mode
a. Select Menu> Counter> Display Keypad
b. Press Stop 00 Stop 01
c. Enter '9272927292729272'(def password)
d. Press End
2. Enter Enhanced Security Mode
a. Press Stop 0 'C' (clear button)
3. Enter Administrator Password
a. Enter desired password [or default (1234567812345678)] and press End
b. Re­enter password and press End
c. Write down the password and share with customer
4. Press Exit to leave Service Mode
5. Confirm that the password will allow access to Administrator mode

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Faxes not being sent or received and no errors displayed

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Problem Solution
ID: KBA00054015
Updated: 2/25/2020 11:49:16 AM
Related Products:bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub
C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX­C2260,MFX­C2280,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C5580N,MFX­
C5590,MFX­C5595i,MFX­C6595i

Problem
Unable to send or receive faxes but no Tx (transmittal) or Rx (reception) error codes are displayed

Solution
CAUSE: This may be attributed to improper configuration of the PBX phone line setting

SOLUTION: If the customer is not using a PBX phone connection then make sure the PBX Connection
is disabled

Follow these procedures to to make sure that Admin > Fax > PBX Connection > is set to NO
• In the 4,7,8,9 series­ go to Administrator mode> Fax Settings> PBX Connection Setting
• In the iSeries­ go to Administrator mode> Fax Setting> Function Setting> PBX Connection Setting

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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AU­205H (OMNIKEY 5427CK): Configuring a DESFire Card

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How To
ID: KBA00030426
Updated: 1/27/2017 8:21:08 AM
Related Products:bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub 367,bizhub 368,bizhub
454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C258,bizhub
C284e,bizhub C287,bizhub C308,bizhub C364e,bizhub C368,bizhub C454e,bizhub C458,bizhub
C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
C
​ onfiguring a DESFire Card on the AU­205H (OMNIKEY 5427CK).

Answer
Refer to the attached documentation for configuring a DESFire Card on the AU­205H (OMNIKEY 5427CK).

Attachments
Double­click paper clip icon to view the attachment

DESFire_Card.pdf (2.00 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Print List counter tab is not available

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Problem Solution
ID: KBA00055210
Updated: 3/31/2020 3:25:07 PM
Related Products:bizhub 308,bizhub 308e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub
C258,bizhub C308,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C5590

Problem
The "Print List" screen is not available to print counters.

Solution
CAUSE: When devices, such as Equitrac©, are installed that require Authentication Device 2 or Vendor
2 settings to be enabled, the 'Print List' (counter) tab will not be available under the following
conditions.

It will not be displayed when Service Mode ­> Billing Setting shows Authentication Device 2 is
enabled
It will not be displayed when Service Mode ­> Billing Setting ­> Management Function Choice
shows Vendor 2 is mounted

SOLUTION: In this case, the counter and other lists can be printed from Administrator Mode
1. Select Utility
2. Select Administration Settings
3. Enter 12345678 twice (default password)
3. Select System Settings
4. Select List/Counter
5. Select Meter Count List

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Remove bizhub MarketPlace screensaver after installing

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How To
ID: KBA00036402
Updated: 3/9/2020 11:44:46 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub C224,bizhub
C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Question
How to remove a screensaver after installing bizhub MarketPlace?

Answer
To remove bizhub MarketPlace screensaver from the operation panel, perform the following.
1. Select Utility
2. Select Administrator Settings
3. Select System Settings
4. Select Reset Settings
5. Select System Auto Reset
6. Select No Limits
7. Press OK

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Remove bizhub MarketPlace screensaver after installing (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Scan to Home to NetApp NAS fails when Color '8' series MFP is in PKI (CAC) mode
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Problem Solution
ID: KBA00044507
Updated: 10/2/2019 12:25:24 PM
Related Products:AU­211P CAC/PIV,bizhub 308e,bizhub 368e,bizhub 458e,bizhub 558e,bizhub
658e,bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
Color bizhub '8' series MFPs with Latest Function Level 4.2 Firmware and set to Function Level 4.2
(Software switch 25 set to B0 Hex) will fail to scan to SMB or scan to Home with NetApp CDOT 8 or 9
Network Attached Storage (NAS) device.

Solution
CAUSE: Firmware fix for Australian government PKI environment created an anomaly with SMB
Scanning to NetAPP.

SOLUTION: Install the following special firmware versions for Function Level 4.2.
bizhub C258/C308/C368: GGA­W4 (A7PU0Y0­F000­GGA­W4.exe)
­ See DLKM BT1928710EN.pdf
bizhub C458/C5558/C658: GGA­W5 (A79J0Y0­F000­GGA­W5.exe)
­ See DLKM BT1928712EN.pdf for details

Note: Firmware is available on One Stop Product Support ­> Solutions ­> AU­211p CAC/PIV under the
Special Firmware tab.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Print fax reports and other reports from a different tray

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How To
ID: KBA00055905
Updated: 3/26/2020 8:20:26 AM
Related Products:bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub
458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C258,bizhub C284e,bizhub C364e,bizhub
C368,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C658,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­
C2880N,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to print fax reports and other reports to a different tray?

Answer
1. Select Utility
2. Select User Settings
3. Select Paper Tray Settings
4. Select Print Lists
a. Select the Paper Tray desired (tray 1 default)
b. Select Simplex/Duplex (simplex default)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Creating a Virtual Printer to Transfer Data

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How To
ID: KBA00056120
Updated: 2/22/2021 3:53:40 PM
Related Products:bizhub 160,bizhub 160f,bizhub 161f,bizhub 181,bizhub 184,bizhub 20,bizhub
20P,bizhub 215,bizhub 223,bizhub 224e,bizhub 227,bizhub 25,bizhub 25e,bizhub 281,bizhub
282,bizhub 283,bizhub 284e,bizhub 287,bizhub 28e,bizhub 308,bizhub 308e,bizhub 3300P,bizhub
3301P,bizhub 3320,bizhub 36,bizhub 3602P,bizhub 362,bizhub 3622,bizhub 363,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 4052,bizhub 40P,bizhub
40PX,bizhub 42,bizhub 423,bizhub 4402P,bizhub 4422,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4700P,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 501,bizhub 552,bizhub 554e,bizhub 558,bizhub
558e,bizhub 601,bizhub 652,bizhub 654,bizhub 654e,bizhub 658e,bizhub 751,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C10P,bizhub C10X,bizhub C200,bizhub C20PX,bizhub C220,bizhub
C224,bizhub C224e,bizhub C227,bizhub C25,bizhub C250i,bizhub C258,bizhub C280,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub
C31P,bizhub C3300i,bizhub C3320i,bizhub C3350,bizhub C3350i,bizhub C3351,bizhub C35,bizhub
C35P,bizhub C360,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C452,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C552,bizhub C552DS,bizhub C554,bizhub
C554e,bizhub C558,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub
C659,bizhub C754,bizhub C754e,bizhub C759

Question
How To Create a Virtual Printer to Transfer Data from an Old Machine?

Answer
Creating a virtual printer using Pagescope Data Administrator (PSDA). Follow the steps outlined below.
1. Open Data Admin (Vx) (where "x" is the version number.)
2. Minimize the Settings windows.

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Creating a Virtual Printer to Transfer Data (cont.)

3. Select the Application initial setting tab.

4. Select Register a Local file (A)...

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Creating a Virtual Printer to Transfer Data (cont.)

5. Ensure that the Radio button next to New is selected and click the OK button.

6. Select the Model name (to be the same as the one to be delivered), the Market area, and give it a
meaningful Registered name.

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Creating a Virtual Printer to Transfer Data (cont.)

7. The following is an example. Click the OK button when done.

8. Click the OK button.

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Creating a Virtual Printer to Transfer Data (cont.)

9. Click the OK button.

10. Select the Basic settings tab to see the virtual printer created.

10. The virtual printer C650i_DataStorage is showing here.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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32­05
Return to Contents
Known Error
ID: KBA00056144
Updated: 5/20/2020 11:53:59 AM
Related Products:bizhub 308,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub
658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
32­05 jam code occurs when copying or printing.

Root Cause
Fusing Loop sensor actuator (PS2) or actuator torsion spring is worn or damaged

Workaround/Fix
Replace PS2 actuator (p/n A0ED703800) and actuator spring (p/n A161712700) as a set. Refer to
image below for part location reference.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CFA17
Return to Contents
Known Error
ID: KBA00056204
Updated: 3/25/2020 11:55:54 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
CFA17 occurs during copying or printing.

Note: The following code may also be recorded:

40C3/5 CTL PF Tx Time Out, 0x1FFF, 0x8E1B, etc.

Root Cause
Thread error caused by buffer sequence error

Workaround/Fix
1. Reseat all connectors on the MFP board, the Memory Module(s) (if any), the DSIPB (if any), and the
HDD.
2. Run Self Diagnostic Full [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4
(default) ­> State Confirmation].
3. Perform System Error Clear [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4
(default) ­> System 1 ­> Initialization].
4. Reload the firmware. (Refer to Field Service Manual for details on Rewriting of firmware.)
5. Run Self Diagnostic Full [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4 (default)
­> State Confirmation].:

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Date and time are incorrect

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Problem Solution
ID: KBA00056205
Updated: 4/21/2020 3:13:01 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Date and time are incorrect

Solution
CAUSE: Failed battery on the MFP board (MFPB).

SOLUTION: Replace the MFP board (MFPB). For MFPB part number, please refer to the information
below.

bizhub C258/C308/C368 series MFPB, (p/n A7PUH02123)

bizhub C458 MFPB, (p/n A79MH02102)
bizhub C558/658 MFPB, (p/n A79JH02102)
bizhub 308/368 MFPB, (p/n A9HJH02102)
bizhub 458 MFPB, (p/n A9HHH02102)
bizhub 558/658 MFPB, (p/n A9HGH02012)
bizhub 308e/ 368e MFPB, (p/n AA6VH02101)
bizhub 458e MFPB, (p/n AA6UH02101)
bizhub 558e/658e MFPB,(p/n AA6RH02103)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to set Job Priority for printing copy or print jobs and fax jobs
Return to Contents
How To
ID: KBA00056207
Updated: 4/17/2020 2:23:44 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Question
How to set Job Priority for printing copy or print jobs and fax jobs?

Answer
Select priority in Job Priority Operation Settings, by performing the steps below.
1. Press Utility
2. Press Administration Settings
3. Enter default password 12345678 twice
4. Press System Settings
5. Select Job Priority Operations Settings
6. Set the desired print priority choice
a. Y/N. Prioritize the printing of an incoming fax job over the copy or print job in progress (default
No)
b. Y/N. Prioritize continuation of fax print job once printing restarts (default Yes)
c. Y/N. Prioritze Copy or Print job once printing restarts (default Yes)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The Data light (LED) is always solid blue on MFPs with Fax kit installed
Return to Contents
Problem Solution
ID: KBA00054409
Updated: 3/26/2020 8:07:23 AM
Related Products:bizhub 223,bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub
308,bizhub 308e,bizhub 363,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4050,bizhub
4052,bizhub 423,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4750,bizhub 4752,bizhub 501,bizhub
554e,bizhub 558,bizhub 558e,bizhub 601,bizhub 654,bizhub 654e,bizhub 658e,bizhub 751,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2595i,MFX­C2828,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­
C5590,MFX­C5595i,MFX­C6595i

Problem
The Data light (LED) is always solid blue on MFPs a Fax kit installed

Solution
CAUSE: Corrupted data in the fax RX/TX memory boxes.

SOLUTION: Clear fax memory box data via Service Mode

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select Fax
6. Select Fax File Format
7. Select Start
8. Press OK
9. When complete, the MFP will reboot automatically

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Save changes made to the copy screen as default

Return to Contents
How To
ID: KBA00056222
Updated: 10/26/2020 2:19:02 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308e,bizhub 364e,bizhub 454e,bizhub
458,bizhub 458e,bizhub 554e,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub
C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub
C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C4590,MFX­
C5580N,MFX­C5590,MFX­C5590

Question
How to save changes on the copy screen as the default copy settings.

Answer
Perform the steps below.
1. Select Utility
2. Select Administrator Settings
3. Enter 12345678 twice
4. Select System Settings
5. Select Change permissions for Default Value
6. Change Permission for Default Value to Enable
7. From the copy screen select the default settings.
8. Click the 3 dots next to Copy and select "Set the current setting value to Default value" to set the default screen
setting Refer to image below.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Save changes made to the copy screen as default (cont.)

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"No Server is Registered Contact Administrator" message

Return to Contents
Problem Solution
ID: KBA00056235
Updated: 11/13/2020 10:50:31 AM
Related Products:bizhub 223,bizhub 224e,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub
308,bizhub 308e,bizhub 363,bizhub 364e,bizhub 367,bizhub 368e,bizhub 423,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C220,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C360,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C450i,bizhub C452,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C552,bizhub C552DS,bizhub C554,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2828,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­
C4595i,MFX­C5580N,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
"No Server is Registered Contact Administrator" message is displayed on operation panel.

Solution
CAUSE: External Server Authentication is ON.

SOLUTION: Perform the following.

1. Power ON the machine to Trouble Reset screen (Hold down the Reset button while turning ON the
main power switch).
2. Press Stop, 0, 0, Stop, 0, 1 to get to the Service mode CE password screen.
3. Input the CE password (Default: 9272 x4) to access Service mode.
4. Press Stop, 9 to access Billing Setting.
5. Select [Authentication Device 2].
6. Select [Unset] to turn OFF the selected Authentication device mode.
a. When the [Unset] button is available, select it, confirm your selection, and reboot the machine.
b. When the [Unset] button is not available, proceed to step 7.
7. Go to System 2 (in Service mode).
8. Select Software Switch Setting.
9. Input 12 for [Switch No.].
10. Set [HEX] to 00.
11. Select [FIX].
12. Exit Service mode.
13. Follow steps 1 through 6

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How to enable Marketplace One Touch Installer for bizhub 8 series

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How To
ID: KBA00056238
Updated: 4/20/2020 2:10:09 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 367,bizhub 368,bizhub 458,bizhub
558,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Question
How to enable the Marketplace One Touch Installer?

Answer
1. Verify the firmware is at the latest base firmware. or comparable special firmware.
2. Confirm IWS is enabled. (Utility ­> Administrator Settings ­> Network Settings ­> IWS Settings ­> ON)
3. Make sure the Web Browser is enabled. (Utility ­> Administrator Settings ­> Network Settings ­> Web
Browser Settings ­> Web Browser Usage Settings)
4. Set Software Switch 172 to hex value 00. (Service Mode ­> System 2 ­> Software Switch Settings)
5. Software Switch 25 should be the highest function version based on firmware
6. Set Software Switch 223 to hex value 00
7. Add the Marketplace Button to the Main Menu (Marketplace has not been installed yet) Go to Utility ­
> Administrator Settings ­> System Settings ­> Custom Display Settings ­> Main Menu Default Settings
8. Once the main menu key is setup with Bizhub Marketplace, press the icon at the main screen. It
should read "Bizhub Marketplace" and have an icon with an empty box and a blue arrow pointing down
(a symbol for download).

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Missing color when copying or scanning

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Problem Solution
ID: KBA00056252
Updated: 4/17/2020 3:39:30 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
When scanning or copying colored documents (no issues with internal / external print), there will be
portions of document that will be missing color or not showing all gradations. Refer to image below.

Solution
CAUSE: Failed CCD unit and CCD cable

SOLUTION: Replace the CCD unit (p/nA7PUN75200) and CCD cable (p/n A7PUN14500) as a set.

Attachments
Double­click paper clip icon to view the attachment

SElliot+Lak20012211130.pdf (58.30 KB)

80C08BE0­A2F7­4B2B­BDF3­A5412F8F033D.png (61.30 KB)

41A62835­BD69­4375­AB55­2F55DD2646B0.png (11.70 KB)

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Scan to SMB. Server Connection Error Code: 107

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Known Error
ID: KBA00056257
Updated: 7/22/2020 3:52:39 PM
Related Products:bizhub 227,bizhub 28e,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3320i,bizhub
C3350i,bizhub C360i,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C458,bizhub C550i,bizhub
C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2595i,MFX­
C2860,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C5590,MFX­C5595i,MFX­
C6595i

Error
Server Connection Error Code: 107 when scanning to SMB.

Root Cause
1. The SMB port is not permitted through the firewall
2. "File and Printer Sharing" is disabled
3. The IP Address for the address book is incorrect

Workaround/Fix
1. Permit SMB port through the firewall­ 445 (TCP) or 139 (NetBIOS) can still be used
2. Enable "File and Printer Sharing" in the Windows settings.For details, refer to the attached PDF. To
view the PDF, you may need to download a free copy of Adobe Reader®.
3. Verify the IP address of the destination computer which contains the shared folder:

Attachments
Double­click paper clip icon to view the attachment

107 ­ File Sharing.pdf (180.50 KB)

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Reset or change the Administrator password

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How To
ID: KBA00054002
Updated: 4/2/2020 5:09:17 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C368,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub
C659,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C3690,MFX­
C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5590,MFX­C5595i,MFX­C6595i

Question
How can I reset or change the Administrator Mode access password if necessary?

Answer
Perform these steps to reset or change the Administrator Mode access password:

1 Enter Service Mode then the Enhanced Security mode

• Select Menu> Counter> Display Keypad
• Enter Stop 00 Stop 01
• If applicable, enter the CE password ( '9272' 4 times)
• Once in Service Mode, press the Stop 0 'C' (clear) buttons to enter the Enhanced Security mode
2. Select Administrator Password
3. Input new password, then confirm it by pressing End
4. Press Exit to leave Service Mode
5. Verify password by logging into Administrator Mode

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How to configure Bizhub Remote Access

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How To
ID: KBA00056303
Updated: 4/8/2020 4:33:47 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C308,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub
C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,MFX­C2590,MFX­C2595i,MFX­
C3090,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Question
How to set up Bizhub Remote Access mobile application (version 3.1.1) on bizhub 8 series or i­series MFPs?

Answer
Please refer to attached PDF for instructions on how to configure Bizhub Remote Access mobile App.

Note: The following Operating System versions were tested:

Android v10.0
IOS v13.3.1

Attachments
Double­click paper clip icon to view the attachment

Configuring Remote Access.pdf (4.00 MB)

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CC164 after replacing the MFP Board

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Known Error
ID: KBA00049120
Updated: 4/6/2020 12:24:32 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C3351,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub C454e,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Error
C­C164 displayed after MFPB replacement. The MFP board has been replaced due to a corrupt NIC
card or any issues other than being unable to access Service mode.

Root Cause
The eMMC board has been corrupted during MFP Board replacement.

Workaround/Fix
1. Install the original MFP board and do the following:
a. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
b. Access Service mode using the little keypad on the display: [Stop] ; 0, 0; [Stop] 0, 1.
c. Input the CE Password: Default password is 9272 four times.d. [Firmware Version] and take note of
the version firmware MFP Controller.
d. Download the firmware and put it on a USB drive as specified in the Field Service Manual.)
e. [System 1] ; [Initialization] [Clear All Data] ; [START] and wait for OK result.
f. Turn the main power switch OFF.
g. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
h. Access Service mode: [Stop] ; 0, 0 ; [Stop] ; 0, 1.
i. Input the CE Password: Default password is 9272 four times.
j. [State Confirmation] ; [Memory/Storage Adjust] [Format] ; [Logical] [START] and wait for OK result.
k. Turn the main power switch OFF, unplug the machine from the wall, and disconnect the HDD.
l. Connect the USB drive containing the version firmware noted on Step 4 into the USB port on the
right side of the control panel.
m. Plug the machine back.
n. Hold down the STOP button and turn the main power switch ON.
o Select YES for MFP Controller and NO for everything else at the Firmware Update selection screen.
p. Press START to load MFP Controller firmware ONLY and wait for OK result.
q. Turn the main power switch OFF.

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CC164 after replacing the MFP Board (cont.)

r. Hold down the STOP button and turn the main power switch ON.
s. Select NO for MFP Controller and YES for everything else at the Firmware Update selection
screen.
t. Press START to load all the selected firmware and wait for OK result for all.
u. Turn the main power switch OFF. v) Remove the USB drive from the machine.
w. Turn the main power switch ON and ensure that the machine reaches READY.
x. Turn the main power switch OFF and unplug the machine from the wall.
2. Reinstall the replacement MFP board and do the following:
a. Connect the USB drive containing the version firmware that was previously installed.
b. Plug the machine back.
c. Hold down the STOP button and turn the main power switch ON.
d. Select [Machine Type Select] at the Firmware Update selection screen.
e. Input [Machine] and [Type] information and select [Fix]. (Refer to the Field Service Manual for
details on Machine Type information.)
f. Turn the main power switch OFF.
g. Remove the USB drive from the machine.
h. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
i. Access Service mode using the little keypad on the display: [Stop] ; 0, 0 ; [Stop] ; 0, 1.
j. Input the CE Password: Default password is 9272 four times.
k. Dial [Stop] ; 1, 1, 4, 4 ; [Clear].
l. Enter time zone year, month, day, hour, and minute, in that order, from 10­key pad.
m. Ensure that the correct value has been entered, then touch [Entry] and then [Apply].
n. After the confirmation screen appears, touch [OK].
o. Exit Service Mode.
p. Turn the main power switch OFF, unplug the machine from the wall, and reconnect the HDD.
q. Plug the machine back.
r. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
s. Access Service mode using the little keypad on the display: [Stop] ; 0, 0 ; [Stop], 0, 1.
t. Input the CE Password: Default password is 9272 four times.
u. [System 2] [HDD] Install.
v. Turn the main power switch OFF.
w. Hold down the RESET button and turn the main power switch ON to get to the TROUBLE RESET
screen.
x. Access Service mode using the little keypad on the display: [Stop] ; 0, 0 ; [Stop], 0, 1.
y. Input the CE Password: Default password is 9272 four times.
z. [State Confirmation]; [Memory/Storage Adjust] [Format] [Logical] ; [START] and wait for OK result.
3. Turn the main power switch OFF and ON and ensure that the machine reaches READY. This
document was edited with the free version of the instant HTML converter tool. Try it here and use it
every time for your projects.:

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CDFA1, CDF71, CDFA1 when scanning using DF

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Known Error
ID: KBA00056421
Updated: 9/9/2020 11:11:31 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 558,bizhub
558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
The error codes CDFA1, CDF51 or CDF71 display only when scanning double sided originals to a
destination (i.e., SMB, Fax, or Email)

CDF51: ASIC image version failure (back side)

CDF71: ASIC image access failure (back side)
CDFA1: ASIC image error (back side)

Note: Copying double sided through the ADF (DF­704 or embedded DF) is working fine

Root Cause
Possible loose connection between MFP board (MFPB) and Dual scan processing board (DSIPB).

Workaround/Fix
1. Run the Self Diagnostic Full (Service Mode > State Confirmation) and take note of any NG results.
2. Power OFF the machine.
3. Unplug it from the wall.
4. Reseat the ADF cable to the MFPB
5. Remove and reseat the DSIPB connector (item 10) on the MFPB several times (10­15x)
6. Run Self Diagnostics Full to verify results are OK

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CDFA1, CDF71, CDFA1 when scanning using DF (cont.)

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Extra blank page printing at the end of job from AS/400

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Problem Solution
ID: KBA00056447
Updated: 4/15/2020 9:34:55 AM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress 6136P,bizhub 227,bizhub
25e,bizhub 284e,bizhub 287,bizhub 28e,bizhub 308,bizhub 308e,bizhub 3622,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 4402P,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub
658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C25,bizhub C250i,bizhub
C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub
C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub C650i,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,bizhub PRESS 1052,bizhub PRESS
1250,bizhub PRESS 1250P M I C R,bizhub PRESS 2250P,bizhub PRO 1100,bizhub PRO 950,bizhub PRO
951,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­
C4590,MFX­C4595i,MFX­C6595i

Problem
Extra blank page printing at the end of job from AS/400.

Solution
CAUSE: Extra pages or erroneous print pages could be caused by using the incorrect setting in the
Manufacturer type and model attribute in the Device Description.

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Extra blank page printing at the end of job from AS/400 (cont.)
SOLUTION: Please follow the attached procedure to create a Device Description. To view the PDF, you
may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

AS400+LAN+connection.pdf (59.30 KB)

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Pagescope Data Admin duplicating users when importing

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Problem Solution
ID: KBA00046801
Updated: 4/14/2020 11:29:29 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590,PageScope Data
Administrator,PageScope Data Administrator Plug­Ins

Problem
When using Pagescope Data Admin to add, remove or edit user accounts on MFPs, if the amount of
users exceeds 100 then duplicate users are created after the 100th account.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the firmware listed below for each applicable model.

bizhub 227/287 ­ A7AH0Y0­F000­GC3­W4

bizhub C258/C308/C368 ­ A7PU0Y0­F000­GC3­W4
bizhub C227/C287 ­ A7970Y0­F000_GC3­W4
bizhub C458/C558/C658 ­ A79J0Y0­F000­GC3­W5
bizhub 808/958 ­ A7950Y0­F000­GC3­W5
bizhub 308/368 ­ A9HJ0Y0­F000­ GC3­W4
bizhub 458/558 ­ A9HG0Y0­F000­GC3­W5
bizhub C3351/C3851FS ­ A92E0Y0­F000­GC3­W4
bizhub C659/C759 ­ A8JE0Y0­F000­GC3­W5
bizhub 308e/368e ­ AA6V0Y0­F000­GC3­W4
bizhub 458e/558e/658e ­ AA6R0Y0­F000­GC3­W5
bizhub 4752 ­ AA1P0Y0­F000­GC3­W4

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"Job deleted due to error" message

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Problem Solution
ID: KBA00056535
Updated: 6/18/2020 3:30:51 PM
Related Products:bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
"Job deleted due to error" message when sending secure print job to the MFP.

Solution
CAUSE: Software switch 10 not set to generic model.

SOLUTION: Perform the following to set software switch 10 to HEX 02

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select Software Switch Settings
7. Set Switch No. to 10
8. Set HEX Assignment to 02
9. Press Fix
10. Press End
11. Press Exit
12. Power MFP OFF/ON

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MFP does not retrieve an IP address from a DHCP server

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Problem Solution
ID: KBA00056547
Updated: 4/15/2020 4:22:57 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
MFP does not retrieve an IP address from a DHCP server

Solution
CAUSE: Information from logfile from Cisco 2960X is incorrect
Note: It seems that the MFP is initially recognized as PoE (Power over Ethernet) device but will
disconnect within 2 seconds

SOLUTION: Disable PoE (Power over Ethernet) for the switch port

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"Requires Regular Maintenance" message

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Known Error
ID: KBA00056589
Updated: 5/11/2020 1:28:37 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
"Requires Regular Maintenance" message sent to IT Admin in status update with no indication on the
control console.

Root Cause
Split Line detection error for backside of output is enabled.

Workaround/Fix
Turn OFF split line detection for backside, by performing the following steps.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select ADF Scan Glass Contamin. Set
7. Select Back Side.:

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Fax selections and Off Hook button are missing

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Problem Solution
ID: KBA00032486
Updated: 9/1/2017 4:25:40 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 368e,bizhub
421,bizhub 458,bizhub 458e,bizhub 501,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C3320i,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C4050i,bizhub C450i,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub
C650i,bizhub C654,bizhub C654e,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­3680N,MFX­4580N,MFX­4580N,MFX­C2280,MFX­C2280,MFX­C2280N,MFX­C2280N,MFX­
C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­
C3095i,MFX­C3680,MFX­C3680,MFX­C3680N,MFX­C3680N,MFX­C3695i,MFX­C4580N,MFX­C4580N,MFX­
C4590,MFX­C4595i,MFX­C5580N,MFX­C5580N,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
Fax Settings button not listed in Administrator mode.

Solution
Cause: Prefix/Suffix setting enabled.

Solution: Perform the following:

1. [Utility]
2. [Administrator Settings] default Admin passowrd 1­8 twice
3. [System Connection]
4. [Prefix/Suffix auto selection]
5. [Prefix/Suffix auto connection] ­> set to "Disable"
6. Exit Utility mode.
7. Off­hook and Fax Settings keys should display now.

Attachments
Double­click paper clip icon to view the attachment

PrefixSuffixSettingeffect.PNG (115.30 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Job Log Full" message

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Problem Solution
ID: KBA00056616
Updated: 6/3/2020 3:13:42 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Unable to print or copy with "Job Log Full" message on operation panel of MFP.

Solution
CAUSE: Job Overwrite feature is disabled and job log is unable to be overwritten when storage space
on the MFP is full.

SOLUTION: Delete old job logs saved on the MFP and set Job overwrite is Allow
1. Select Utility
2. Select Administrator Settings
3. Enter password 12345678 twice (dfefault)
4. Select Security Settings
5. Select Job Log Settings
6. Select Job Log Usage Set
7. Select Erase Job Log
8. Select Job Log Usage Settings
9. Press Overwrite
10. Select Allow

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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READY Replenish Toner message won't clear

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Problem Solution
ID: KBA00056662
Updated: 5/20/2020 1:29:22 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
"Replenish Toner" message will not clear after replacing toner cartridge.

Solution
CAUSE: Toner cartridge may be slightly packed and preventing toner addition.

SOLUTION: Perform the steps below.

1. Power OFF the MFP
2. Open the front door and remove the toner cartridge
3. Gently tap the cartridge and gently shake from side to side
4. With the front door open, turn the MFP ON and insert the toner cartridge
5. Close the front door
6. MFP should start adding toner and come to Ready

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Nack Error 29 when attempting to push authentication with Equitrac

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Problem Solution
ID: KBA00056672
Updated: 4/29/2020 2:27:13 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654e,bizhub
754e,bizhub C224e,bizhub C258,bizhub C284e,bizhub C308,bizhub C364e,bizhub C368,bizhub
C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub C654e,bizhub C658,bizhub C754e,MFX­
3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
Nack Error 29 when attempting to push authentication with Equitrac

Solution
CAUSE: Software switch 10 and software switch 43 not set correctly.

SOLUTION: Set Software Switch 10 to Hex 02 and Switch 43 to Hex 03, by performing the following.
Note: If the values do not hold it may be necessary to change the binary value first.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select Software Switch Settings
7. Set Switch No. 10 and 43 to the following
a. Switch No. 10 to HEX Assignment 02
b. Switch No. 43 to HEX Assignment 03
8. Press Fix
9. Press End
10. Press Exit
11. Power MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Colors appear inverted on on MFP Operation Panel

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Problem Solution
ID: KBA00056675
Updated: 4/23/2020 8:02:06 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3351,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Problem
When using the MFP's operation panel, the colors on the display appear to be inverted.

Solution
CAUSE: Color Reversal Screen Display Setting is turned ON.

SOLUTION: To change the display's colors back to default, perform the following.
1. Select Accessibility (top left corner of the Main Menu screen)
2. Select Color Reversal Screen Display Setting.
3. Select OFF.
4. Press OK.
5. Press Close.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to set the landing page to an application screen

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How To
ID: KBA00044461
Updated: 4/20/2020 5:36:08 PM
Related Products:bizhub 308,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Question
How is the landing page set to a solution application after login?
Note: This is common with Papercut, Equitrac and Dispatcher Paragon where the application client is
desired to be accessed after logging in.

Answer
Change the setting in Administrator Settings, System Connection, OpenAPI settings, page 2, Specified
Application Start Setting, Default Startup Application Selection.

Select the application and restart the device.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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SMB scanning is not appearing on operation panel,

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Problem Solution
ID: KBA00056680
Updated: 10/7/2020 4:13:10 PM
Related Products:bizhub 284e,bizhub 308e,bizhub 364e,bizhub 368,bizhub 454e,bizhub 458,bizhub
458e,bizhub 554e,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C224,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub
C364e,bizhub C368,bizhub C454,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­
3680N,MFX­4580N,MFX­C2280,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
SMB scan option not available from the control panel and the address book indicates no SMB folders as
destinations.
Note: SMB scan option only appears in Pagescope Web Connection (PSWC).

Solution
CAUSE: Authentication Device setting is enabled in Service Mode.

SOLUTION: Disable Authentication Device usage

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select Software Switch Settings
7. Set Switch No. to 12
8. Set HEX Assignment to 00
9. Press Fix
10. Press End
11. Press Exit
12. Power MFP OFF/ON
13. Next, ensure that Authentication Device Setting is disabled in Billing Mode
14. Enter Service Mode following steps 1­4
15. Once at Service Mode screen press Stop 9 to enter Billing Setting menu
16. Select Authentication Device 2
17. Disable authentication device
18. Power OFF the MFP for at least 10 seconds and reboot

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CD271 error after installing i­Option

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Known Error
ID: KBA00056688
Updated: 4/23/2020 4:34:30 PM
Related Products:bizhub 308e,bizhub 368e,bizhub 4752,bizhub C258,bizhub C308,bizhub C3351,bizhub
C368,bizhub C3851,bizhub C3851FS,MFX­C2590,MFX­C3090,MFX­C3690

Error
CD271 after installing i­Option

Root Cause
I­Option installs require more memory to function correctly on these models. Refer to the attached i­
Option fact sheet. To view the PDF, you may need to download a free copy of Adobe Reader®.
Note: Only the LK­111 does not require a memory upgrade

Workaround/Fix
Install UK­211 2GB Memory Upgrade kit (for i­Option)

Item number A87AWY1

Attachments
Double­click paper clip icon to view the attachment

iOption fact sheet.pdf (2.80 MB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Add watermark, date/time, header/footer, etc.,to a copy/print

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How To
ID: KBA00056718
Updated: 9/10/2020 3:06:41 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Question
How to add the following to a copy or print?

Date and Time

Page Number
Stamp
Watermark
Header/Footer
Overlay
Registered Overlay

Answer
1 Select Copy on the operation panel
2. Select Application
3. Select Stamp/Composition
4. Select from the available choices to add to copy/print

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to Clean the Air Ducts of Toner Contamination

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How To
ID: KBA00056723
Updated: 5/13/2020 10:45:09 AM
Related Products:bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub
C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub
C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,MFX­
C2280,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to clean Air Ducts on the Rear Frame (inside the Main Drive Unit)?

Answer
See attached document, Cyan & Magenta developer loss (can apply to other colors as well)
When the ducts are blocked up it can cause a host of problems from print quality issues, developer
depletion, charge grid contamination, etc
1. Inspect all filters and clean/replace as necessary
2. To view the top of the air ducts from inside the rear frame, perform the following
a. Remove all Developer units and Drum units
b. Remove the Transfer Belt unit
3. If the air duct openings are hard to see then remove the Main Drive unit for better access
a. Use vacuum to remove excessive buildup in the ducts

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How to Clean the Air Ducts of Toner Contamination (cont.)

Note: See attached Tech Bulletin #11981 regarding availability of a Toner Duct Contamination Jig (p/n
A5C0PJG000). Jig attaches to vacuum and may allow you to clean the ducts more easily and
periodically. To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Cyan+&+Magenta+Dev+loss.pdf (439.80 KB)

Bulletin 11981.pdf (256.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to enter Service Mode using an alternative method

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How To
ID: KBA00056738
Updated: 5/7/2020 11:39:16 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590,MFX­C5580N,MFX­C5590

Question
How to enter Service Mode using an alternative method?

Answer
Follow the procedure outlined below.
1. Press and hold the Reset key while powering the MFP ON
2. When the black dot appears in the upper right hand portion of the screen, release the Reset key
3. The device is now in the Trouble Reset screen
4. Select Keypad
5. Enter Stop 00 Stop 01
6. If applicable input CE password 9272 4 times (Default)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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FS­534/FS­534SD, fold not aligned properly

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Problem Solution
ID: KBA00056743
Updated: 6/18/2020 1:15:20 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 364e,bizhub 454e,bizhub
554e,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub C224,bizhub C224e,bizhub C227,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C364,bizhub C364e,bizhub
C368,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub
C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C5580N

Problem
FS­534/FS­534SD, fold not aligned properly on new install.

Solution
CAUSED: Failed Finisher Control Board (FSCB).

SOLUTION: Replace FSCB (p/n A3EPPPBE01).

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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White spots
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Problem Solution
ID: KBA00056756
Updated: 6/18/2020 11:16:34 AM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
White spots appear on copies and prints. Refer to image below

Solution
CAUSE: Failed 2nd Image Transfer Roller Assembly

SOLUTION: Replace 2nd Image Transfer Roller Assembly (p/n A161R71433).

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to Print Reports or Print Jobs

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Problem Solution
ID: KBA00056764
Updated: 8/10/2020 4:21:32 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub
C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
MFP will not print a configuration page or any other report in [Utility] ­> [Print Reports]. Listed below are
other issues which may occur

MFP will not process print jobs

MFP will print Machine Management List and other internals however

Solution
CAUSE: Incorrect Image Controller set on MFP.

SOLUTION: Select the correct controller by performing the steps below.

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select Image Controller Settings
a. Controller 0 for Standard KM controller b. Controller 1 for optional IC­416/IC­418 controller
c. Others if not 0 or 1 above
7. After setting, power OFF MFP for at least 10 seconds before rebooting

Note: When changing from Controller 1 back to Controller 0 the following may need to be initialized.
Refer to image below.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to Print Reports or Print Jobs (cont.)

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Template selection screen not displayed in PageScope Data Administrator

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Problem Solution
ID: KBA00056795
Updated: 5/27/2020 2:36:23 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 4050,bizhub 4052,bizhub 454e,bizhub 458,bizhub 4750,bizhub 4752,bizhub
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub C3320i,bizhub C3350,bizhub
C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub
C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub
C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5590,MFX­
C5595i,MFX­C6595i

Problem
When adding a User In PageScope Data Administrator (PSDA) the option for selecting a template is not
displayed

Solution
CAUSE: The option to automatically use the default template is enabled

SOLUTION: Disable the automatic use of the default template.

1. Start PSDA Main window from the computer
a. Select Start
b. Select All Programs
c. Select Konica Minolta
d. Select PageScope Data Administrator
e. The Main window of PSDA opens
2. Select Tool dropdown menu
3. Select Option from the Tool menu
4. Select Authentication/Address Setting
5. At the bottom of the window, uncheck the box next to When a User is added, the template selection
screen does not open
a. When this is selected (checked)

The default user template (designated by *) will be applied automatically when creating a new
user
The Template selection screen will not be displayed

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Template selection screen not displayed in PageScope Data Administrator (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C2154 during printing or copying

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Known Error
ID: KBA00056810
Updated: 6/11/2020 3:31:22 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3090,MFX­C3690,MFX­C4590,MFX­C5590

Error
C2154 during printing or copying

Root Cause
1.Transfer belt not positioned properly.
2 Transfer Belt Unit failed.

Workaround/Fix
1. Re­seat the Image Transfer Unit
2. Replace the Image Transfer Unit based on models listed below.

bizhub C258/C308/C368 Intermediate Image Transfer Unit (p/n A161R73311)

bizhub C458/C558/C658 Intermediate Image Transfer Unit (p/n A79JR73211)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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32­01 jam code occurs with a JS­506 installed

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Known Error
ID: KBA00038916
Updated: 4/28/2020 9:53:10 AM
Related Products:bizhub 308,bizhub 368,bizhub 368e,bizhub C224,bizhub C224e,bizhub C258,bizhub
C284,bizhub C284e,bizhub C308,bizhub C364,bizhub C364e,bizhub C454,bizhub C454e,bizhub
C554,bizhub C554e,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2590,MFX­C2590,MFX­C2880,MFX­
C2880N,MFX­C2880N,MFX­C3090,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4580N,MFX­C5580N,MFX­C5580N

Error
32­01 jam code occurs with a JS­506 installed

Root Cause
The guide lever is not positioned correctly due to wear.

Workaround/Fix
Install the new style solenoid assembly (p/nA161R2644) and holding plate (p/n A7PU890800). Please
refer to the illustration below.

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32­01 jam code occurs with a JS­506 installed (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­D370
Return to Contents
Known Error
ID: KBA00056852
Updated: 5/1/2020 3:23:43 PM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Error
C­D370 and incorrect meter counts.

Root Cause
Corrupt data in the eMMC board

Workaround/Fix
1. Unset the HDD
2. Format the eMMC board ( Physical and then logical)
3. Set the HDD to Installed again:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C3725
Return to Contents
Known Error
ID: KBA00057024
Updated: 2/10/2021 2:46:49 PM
Related Products:bizhub C258,bizhub C368,bizhub C458,bizhub C558,bizhub C658

Error
C3725 occurs during copying/printing or at idle.

Root Cause
Failed MFP Board (MFPB)

Workaround/Fix
Prior to board replacement, perform the following check.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select State Confirmation
6. Select Self­diagnostic
7. Select Check All
8. Press Start
9. Repeat steps 1­8 3 more times
10. If result is NG, replace the MFPB based on model listed below.

bizhub C258/C308/C368 (p/n A7PUH02123)

bizhub C458 (p/n A79MH02102)
bizhub C558/C658 (p/n A79JH02102)

Notes:
1. Prior to loading firmware under Machine Type Select: Verify Machine and Type

2. It is necessary to update the firmware to support the new MFPB:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to see error code when message "Internal Error has Occured" displays
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How To
ID: KBA00057113
Updated: 5/7/2020 11:59:50 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C308,bizhub
C368,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C652,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­
C2880,MFX­C2880N,MFX­C3090,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to identify identified an error code when the message "Internal Error has Occured. System will
Reboot" message occurs, however the actual code is not displayed on the operation panel?

Answer
The System Error code will be logged in the S1 portion of the Machine Management List. In order to
view it, you must export or print* the list from the MFP by, perform the following.
1.Enter Service Mode
a. Select Counter
b. Select Keypad
c. Press Stop 00 Stop 01
d. If necessary, enter CE password 9272 x4 (default)
e. Press End to enter Service mode
2. Select List Output
3. Insert USB memory device into the USB port
4. Select Machine Management List
5. Select USB Save displayed in the Batch List CSV Output
6. Press the Start key for data to be saved to USB
7. When display reads OK, the transfer is complete
8. Remove USB memory device and insert it into computer
9. Open the list labelled S1*.csv
10. Scroll toward bottom until you see Service Call History (Data)
a. Lists the Error codes that have occured
b. Shows Total counter and the Date/Time of the occurrence
11. Ascertain the most likely error code and begin troubleshooting

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to see error code when message "Internal Error has Occured" displays (cont.)

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Scan to SMB fails intermittently when using SMBv1

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Problem Solution
ID: KBA00057149
Updated: 11/18/2020 3:23:05 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 958,bizhub C227,bizhub C258,bizhub
C287,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759,MFX­
C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Scan to SMB fails intermittently when using SMBv1.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install firmware version GC1­X8 or newer. The latest version firmware is available for
download via One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unlock the Administrator password

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How To
ID: KBA00057152
Updated: 9/9/2020 3:18:19 PM
Related Products:bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub
C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C754e,bizhub
C759,MFX­C2260,MFX­C2280,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­
C4595i,MFX­C5580N,MFX­C5590,MFX­C5595i,MFX­C6595i

Question
How to unlock Administrator Mode password after it was entered incorrectly?

Answer
Perform the steps below to unlock the Administrator Mode password
1. Enter Service Mode then the Enhanced Security mode
a. Select Menu
b. Select Counter
c. Select Display Keypad
d. Enter Stop 00 Stop 01
e. If applicable, enter the CE password ( '9272' 4 times)
f. Press End to enter Service Mode
g. Press the Stop 0 'C' (clear) buttons to enter Enhanced Security mode
2. Select Administrator Unlocking
3. Select "Unlocking"
4. Select "OK"
5. Press Exit to leave Service Mode
6. Verify password by logging into Administrator Mode

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Password Length
Return to Contents
Problem Solution
ID: KBA00057159
Updated: 5/18/2020 4:14:16 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
The machine requires a minimum of 8­digit long password for User Authentication.
Note: This can be the case for other functions.

Solution
CAUSE: Password Rules have been set.

SOLUTION: For password length procedure follow the steps below.

1. Select Utility
2. Select Administrator Settings
3. If applicable input the Administrator password 12345678 2 times (Default)
4. Select Security Settings
5. Select Security Details
6. Select Password Rules
7. Configure whether to enable the password rules. Once you enable it, the number of characters and
text types that are available for passwords
is restricted. If necessary, change the minimum number of password characters.

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Password Length (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CD341 nonvolatile data error

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Known Error
ID: KBA00042221
Updated: 6/5/2019 10:28:23 AM
Related Products:bizhub C258,bizhub C308,bizhub C364e,bizhub C454,bizhub C454e,bizhub
C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C754,bizhub C754e,MFX­C2590,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C4580N,MFX­C4590,MFX­
C5580N,MFX­C5590

Error
CD341 nonvolatile data error

Root Cause
Poor connection on MFPB or data corruption

Workaround/Fix
1. Reseat all connectors on MFPB
2. Reseat HDD, EMMCB and DSIPB
3. If the above does not resolve the issue enter Service Mode ­> Utility ­> Counter ­> Stop 00 ­> Stop 01
4. Press the following keys in this order
a.Stop ­> 2 ­> 9 ­> 8 ­> 2
b.Touch Clear [NVRAM Clear]

Notes:
1. This clears the Nonvolatile memory information
2. Machine will automatically reboot when completed:

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RightFax scans look pixalated.

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Problem Solution
ID: KBA00057262
Updated: 5/20/2020 4:12:01 PM
Related Products:bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4050,bizhub
4052,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub
C3320i,bizhub C3350,bizhub C3350i,bizhub C3351,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub
C3851FS,bizhub C4050i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub
C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C3090,MFX­C3095i,MFX­
C3690,MFX­C4590,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
RightFax scans look pixalated.

Solution
CAUSE: The RightFax connector is hard coded with the setting of Auto for Background removal.

SOLUTION: Perform a CCD calibration and Gradation calibration

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Preparing Security/External Document" message

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Problem Solution
ID: KBA00049508
Updated: 4/16/2020 2:25:19 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C654,bizhub C658,bizhub C659,bizhub C754,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­
C5590,MFX­C5595i,MFX­C6595i

Problem
"Preparing Security/External Document" message appears on the Screen
**See Attached Picture**

Solution
CAUSE: The HDD is unset.

SOLUTION:
1­ Touch Counter then press Stop 0, 0, Stop 0, 1
2­ Enter the CE Password 9272 x4 times
3­ Touch System 2
4­ Touch HDD
5­ Touch Installed
6­ The machine will give you the message to Turn Off the power then Turn On

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Fiche Scanner application 10.2.1.2

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Reference
ID: KBA00057323
Updated: 5/11/2020 11:30:14 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub C258,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­
C3690,MFX­C4590,MFX­C5590

Reference
Fiche Scanner application 10.2.1.2 does not support network scanning devices, even if a TWAIN driver
is used. Scan images to a network location and then configure Laserfiche Scanning to use Universal
Capture to pick up those images for processing/storing into the repository.
Note: Network Scanning is not a compatible function.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Driver Install option is missing in Service Mode

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Problem Solution
ID: KBA00057338
Updated: 6/4/2020 5:47:49 PM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Problem
Unable to install the Loadable Driver for an Authentication Device, the Driver install option in Service
mode is missing.

Solution
CAUSE: USB Connection Permission is set to "Restrict".

SOLUTION: Enable (Allow) USB Connection Permission, by performing the following.

1. Touch Administrator Settings
2. Enter the Admin Password (Default: 12345678 twice).
3. Touch Security Settings.
4. Touch USB Connection Permissions.
5. Change this setting to "Allow"

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Premature Failure of Image Unit /Developer Unit

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Problem Solution
ID: KBA00034716
Updated: 5/13/2020 10:42:51 AM
Related Products:bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­
C2280,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
PROBLEM: A Developer Unit / Image Unit fails prematurely, often copy quality problems can be
observed due to the loss of Developer or depletion from unit

Solution
CAUSE: This issue can be caused as a result of other consumables within the machine being over life,
this causes over compensation of the High Voltage adjustments by the machine during image
stabilization process and can result in premature failure of an image unit or developer unit

SOLUTION: Replace the failed unit as well as any other unit Drum, Developer / Image unit that have met
life must be replaced at the same time.
Ensure Transfer Belt is within life if over life it must also be replaced and reset its counter in Service
mode>counter>life>new release
Clean both IDC sensors
Perform gradation adjustment >Service Mode>Image Processing Adjustment Run Stabilizer, then
perform Gradation Adjustment for Copy and Print
Test machine and ensure VDC, VG values are within tolerance (See Attached)

To view the PDF, you may need to download a free copy of Adobe Reader®
http://www.adobe.com/products/acrobat/readstep2.html

Attachments
Double­click paper clip icon to view the attachment

Premature Failure.pdf (736.90 KB)

Cyan & Magenta Dev loss.pdf (439.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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"Replace Transfer Roller Unit" message does not clear replacement.

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Problem Solution
ID: KBA00057354
Updated: 5/20/2020 10:17:21 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub 558e,bizhub
654e,bizhub 658e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C450i,bizhub C454,bizhub C458,bizhub C550i,bizhub
C554,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
"Replace Transfer Roller Unit" message does not clear replacement.

Solution
5AUSE: The Transfer Roller Unit life count has not been correctly reset

SOLUTION: Perform the New Release procedure in Service Mode

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select Counter
6. Select Life
7. Select New Release
8. Open the front door of the MFP
9. Select the applicable unit to be reset
10. Press Start to perform the life counter reset
Note: The Paper Dust Remover counter is also reset when resetting Transfer Roller Unit
11. Power OFF the MFP for at least 10 seconds and then reboot

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Printing Support for ARM based Windows 10 PCs and Surface Pro X Tablets
Return to Contents
Reference
ID: KBA00057375
Updated: 5/27/2020 8:28:57 AM
Related Products:bizhub 308e,bizhub 368e,bizhub 558e,bizhub 658e,bizhub C250i,bizhub C258,bizhub
C300i,bizhub C308,bizhub C3350i,bizhub C368,bizhub C458,bizhub C558,bizhub C650i,bizhub
C658,MFX­C2590,MFX­C2595i,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­
C5590,MFX­C6595i

Reference
ARM based Windows 10 Surface Pro X tablets/PCs supporte printing on bizhub MFPs

The Microsoft Surface Pro X is Microsoft's new Windows 10 tablet running on the 64 bit ARM platform.
ARM (Advanced Reduced Instruction Set Computing (RISC) Machine) is common in IOS based
iPads/Phones and Android OS based tablets/phones.

However, the Windows 10 OS has only recently been able to run on this CPU type.

Currently Konica Minolta does not have a specific printer driver supporting the ARM CPU platform on
Windows 10. However, since Windows 10 natively supports generic printing via IPP and IPPS, you can
use the embedded IPP generic print driver to print to bizhub MFPs that have IPP enabled and
configured properly.

Prerequisite: Be sure IPP/IPPS is enabled and setup correctly on the MFP.

You can use basic printing functions on ARM PCs/Surface tablets via IPP/IPPS Printing ­ using the
embedded IPP generic driver in the Win10 OS.

1. Click "Add a printer" in Devices and Printers.

2. Select a KM printer from searched printers and Click "Next" (Example: KONICAMINOLTA­bizhub­
C308­A2­25­10).
3. IPP Class Driver for the above device will be automatically installed.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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User box option missing

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Problem Solution
ID: KBA00057396
Updated: 12/7/2020 1:14:59 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4752,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub
C308,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4580N,MFX­
C4590

Problem
User box option missing.

Solution
CAUSE: HDD is not installed.

SOLUTION: Go into Service Mode > System 2 > HDD > set to Installed and reboot
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Select HDD
7. Set to Installed
8. Power MFP OFF and ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C40A1
Return to Contents
Known Error
ID: KBA00057157
Updated: 6/12/2020 4:29:04 PM
Related Products:bizhub 308e,bizhub 368e,bizhub 458e,bizhub 558e,bizhub 658e,bizhub C258,bizhub
C308,bizhub C368,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Error
C40A1 at power up Service manual describes it as a Communication Error in the CPU

Root Cause

Possible 3.3 v­dc power issue at the FD Paper Size board for tray 1 or 2 (FDPSB/1 or FDPSB/2)). The
connector, holder, sensor may be damaged or shorting to frame. Damage could occur when
installing/unistalling these from paper feed options. These are 3.3 VDC supplied so if there is an
interruption or short this could cause the communication error

Service manual instructions include checking:

• 308e/368e/C308/C258/C368­­­ 3.3 VDC Circuit protection ICP 8E
• 458e/558e/658e­­­ 3.3 VDC Circuit protector ICP F10E

Workaround/Fix
Check condition and installation of both FDPSB 1 and 2 photointerrupters, holders, and connectors.

Replace components as necessary:

1. FDPSB/1 or FDPSB/2, p/n A161M50600
2. Holder for FDPSB/1 or FDPSB/2, p/n A5C16728000

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 460 of 582
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C40A1 (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 461 of 582
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Error
TX N21Code:
error
200 & 201 bizhub C258 Printed May 2022
Page 462 of 582

Error Code: 200 & 201

Return to Contents
Known Error
ID: KBA00057748
Updated: 10/8/2020 1:08:54 PM
Related Products:bizhub 308,bizhub 458,bizhub 558,bizhub 658e,bizhub C258,bizhub C308,bizhub
C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Error
The machine will indicate N21 error code when sending a fax.

Root Cause
Hard drive (HDD) is full.

Workaround/Fix
Perform a Physical and Logical format of the HDD.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00 Stop 01
4. If applicable input CE password 9272 4 times (default)
5. Press End to enter Service Mode
6. Select State Confirmation
7. Select Memory/Storage Adjustment
8. Select Format i. Select Physical Format
9. Press the Start key
10. Once completed, power OFF MFP for at least 10 seconds and reboot
11. Repeat Steps 1 through 4 to enter Format area again
12. Select Logical Format this time n. Press the Start key
13. Once completed, power OFF MFP for at least 10 seconds and reboot:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Fax to an IP address
Return to Contents
How To
ID: KBA00057760
Updated: 9/30/2020 10:56:21 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Question
How to configure faxing to an IP address?

Answer
Perform the following.
1. Select Utility
2. Select Administrator Settings
3. Enter 12345678 twice
4. Select Network Settings
5. Select Network Fax Settings
6. Select Network Fax Function Settings
7. Set IP Address Fax Function to ON
8. Power MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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DF Shifting image, black image and color pages when scan

Return to Contents
Problem Solution
ID: KBA00057780
Updated: 11/13/2020 4:03:19 PM
Related Products:bizhub C258,bizhub C368,MFX­C2590,MFX­C3090,MFX­C3690

Problem
When copy using the DF and feeding one sheet at a time in portrait direction, the image shifts and has
a black line on the side. The output will be fine, if single sheets are loaded continuously. Copying from
the glass is fine.

Solution
CAUSE: Failed Scanner motor (M201).

SOLUTION: Replace the M201 (p/n A5C1M10A00).

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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20­02 only when coming out of sleep mode

Return to Contents
Known Error
ID: KBA00057914
Updated: 10/15/2020 3:08:26 PM
Related Products:bizhub C258,bizhub C308,MFX­C2590,MFX­C3090,MFX­C3690

Error
20­02 jam code occurs only when copier is coming out of sleep mode.

Root Cause
Failed or damaged Tray 2 vertical transport sensor (PS19).

Workaround/Fix
Replace PS19 (p/n A0EDM50100).:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Account track window not displaying when printing from Microsoft® Edge browser.
Return to Contents
Problem Solution
ID: KBA00057926
Updated: 6/29/2020 11:33:04 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C759,MFX­3680N,MFX­4580N,MFX­
C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5595i

Problem
When printing from Microsoft® Edge and using account track, the account track window does not pop
up.

Note: This is typically associated with a print queue being shared from a print server and not a local
print queue on a workstation.

Solution
CAUSE: Microsoft® Edge version 44 and lower is an AppX application, which inherently presents a
number of issues.

SOLUTION: Please update to the latest Microsoft® Edge version (Chromium based).

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Noise
Return to Contents
Problem Solution
ID: KBA00057931
Updated: 12/15/2020 2:42:24 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558

Problem
Noise occurs when coming out of sleep mode, making copies or prints.

Solution
CAUSE: Failed or damaged print head assembly.

SOLUTION: Replace Print head assembly based on model listed below.

bizhub C258/C308/C368 (p/n A7PUR71200)

bizhub C458 (p/n A79MR70000)
bizhub C558/C658 (p/n A79JR70400)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Do you want to continue to use the destination and job settings?

Return to Contents
How To
ID: KBA00058207
Updated: 9/30/2020 10:01:30 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 454e,bizhub 558,bizhub 558e,bizhub 958,bizhub C224,bizhub
C258,bizhub C284e,bizhub C308,bizhub C558,MFX­3680N,MFX­4580N,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C5590

Question
How to disable "Do You want to continue to use the destination and job settings" message when using
Scan to Email?

Answer
To disable the confirmation message, perform the following.
1. Select Utility
2. Select Administrator Settings
3. Enter 12345678 twice
4. Select System Settings
5. Select Reset Settings
6. Select Job Reset
7. Choose Reset All
8. Power MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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FS­533, C1102
Return to Contents
Known Error
ID: KBA00058217
Updated: 11/13/2020 1:13:20 PM
Related Products:bizhub C258,bizhub C368,MFX­C2590,MFX­C3090,MFX­C3690

Error
FS­533, C1102 during copying or printing.

Root Cause
1. Failed paper exit tray home sensor (PS107)
2. Failed DC power supply (DCPU).

Workaround/Fix
1. Replace PS107 (p/n A2YUPPT800).
2. Replace DCPU (p/n A7PUR70700). :

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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bizhub Remote Access v3.1.1

Return to Contents
Reference
ID: KBA00030112
Updated: 4/7/2020 9:06:20 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654,bizhub
654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C3300i,bizhub C3320i,bizhub C3350i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub
C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­C2260,MFX­C2280,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2590,MFX­C2595i,MFX­C2595i,MFX­C2860,MFX­C2860,MFX­
C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­C3090,MFX­C3095i,MFX­C3095i,MFX­
C3680,MFX­C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C4580N,MFX­C4580N,MFX­
C4590,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5590,MFX­C5590,MFX­C5595i,MFX­C5595i,MFX­
C6595i,MFX­C6595i

Reference
bizhub Remote Access version 2.6.2 has added enhancements and fixes for the Android and iPhone devices.To view the attached
document, you may need to download a free copy of Microsoft® Excel® Viewer (74MB). Please refer to the attached
documentation.To view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

bizhubRA_Android_v3.1.1_EN_01v2.pdf (35.00 KB)

Appendix2­FAQ_bizhubRA_Android_v3.1.1.xlsx (16.60 KB)

Appendix1­SupportedDevice_OperatingEnvironment_List_bizhubRA_Android_v3.1.1.xlsx (14.60 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Keyboard Emulation Configuration Tool Quick Reference

Return to Contents
How To
ID: KBA00040402
Updated: 1/7/2020 3:59:02 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4050,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4750,bizhub 4752,bizhub 558,bizhub 558e,bizhub
658e,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C368,bizhub C3850,bizhub
C3850FS,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub
C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2260,MFX­C2590,MFX­
C2590,MFX­C2595i,MFX­C2595i,MFX­C2860,MFX­C2860,MFX­C3090,MFX­C3090,MFX­C3095i,MFX­
C3095i,MFX­C3690,MFX­C4590,MFX­C4590,MFX­C4595i,MFX­C4595i,MFX­C5590,MFX­C5590,MFX­
C5595i,MFX­C5595i,MFX­C6595i,MFX­C6595i

Question
How to setup the KeyEmuTool Loadable Device Driver (LDD)?

Answer
Please refer to the attached documentation for the proper procedures. o view the PDF, you may need
to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Keyboard Emulation Tool Instructions.pdf (563.00 KB)

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How to Enable and Access Remote Panel

Return to Contents
How To
ID: KBA00042180
Updated: 6/3/2019 10:03:34 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
367,bizhub 368,bizhub 368e,bizhub 454e,bizhub 458,bizhub 458e,bizhub 554e,bizhub 558,bizhub
654,bizhub 654e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub
C3851FS,bizhub C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­4580N,MFX­4580N,MFX­
C2260,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2595i,MFX­C2860,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­C3090,MFX­C3095i,MFX­C3095i,MFX­
C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C3695i,MFX­C3695i,MFX­C4580N,MFX­
C4580N,MFX­C4590,MFX­C4590,MFX­C5580N,MFX­C5580N,MFX­C5590

Question
How to enable and access remote panel for an MFP?

Answer
Perform the steps outlined in the attached documentation.To view the PDF, you may need to download
a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Remote_Panel_Publish.pdf (4.00 MB)

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When registering an OpenAPI application an error 11 occurs

Return to Contents
Problem Solution
ID: KBA00058263
Updated: 8/5/2020 3:43:37 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4052,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C284e,bizhub C287,bizhub C308,bizhub C364e,bizhub
C368,bizhub C3851,bizhub C3851FS,bizhub C454e,bizhub C458,bizhub C554e,bizhub C558,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,MFX­3680N,MFX­4580N,MFX­C2260,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
When registering an OpenAPI application an error 11 occurs.

Solution
CAUSE: The application tried to overwrite to the existing ID.

SOLUTION: Remove the existing application from the MFP. Listed below are a couple of ways to remove
the existing application.
a. Admin mode ­> System Connection ­> OpenAPI ­> External Connector ­> Set to No and select Ok,
then set to Yes and select Ok.
b Perform a HDD format Admin ­> Security ­> Format HDD
c. Tech Rep mode Logical Format HDD.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Setup VLANs
Return to Contents
How To
ID: KBA00058342
Updated: 9/30/2020 8:56:25 AM
Related Products:bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub
658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub
C658,bizhub C659,bizhub C759,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Question
How to setup VLANs settings?

Answer
Perform the following.
1. Select Utility
2. Select Administrator Settings
3. Enter 12345678 twice
4. Select Network Settings
5. Select VLAN Settings
6. Set to ON
7. Set the Network ID's for each network and click OK
8. Power MFP OFF/ON
Notes:
1. A well configured machine should ask which network the user will be using
2. Port in the managed switch used by the machine should be tagged with the network IDs for
both Network 1and Network 2

Attachments
Double­click paper clip icon to view the attachment

How to setup VLANs.pdf (5.40 MB)

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How to Configure Jamex/Coin­Op to Allow Printing

Return to Contents
How To
ID: KBA00044411
Updated: 7/21/2020 2:04:17 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 287,bizhub 308,bizhub 308e,bizhub 364e,bizhub
368,bizhub 368e,bizhub 4052,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub
654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub
C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub
C3300i,bizhub C3320i,bizhub C3350,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759,MFX­3680N,MFX­C2260,MFX­C2280,MFX­
C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­
C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­
C5590

Question
How to configure Jamex/coin op to allow printing without inserting coins/currency?

Answer
Please refer to the attached documentation for further details. To view the PDF, you may need to
download a free copy of Adobe Reader®.
Note: The Menu options are the same on the i­series, but the menu is arranged differently

Attachments
Double­click paper clip icon to view the attachment

Configure Jamex to Allow Printing.pdf (526.00 KB)

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When printing 11x17 in Adobe Acrobat, image is shrunk and appears in corner of page.
Return to Contents
Problem Solution
ID: KBA00059301
Updated: 8/28/2020 3:47:23 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654e,bizhub 658e,bizhub
750i,bizhub 754e,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C360i,bizhub C364e,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654e,bizhub C658,bizhub C659,bizhub
C750i,bizhub C754e,bizhub C759,MFX­3095i,MFX­3680N,MFX­3695i,MFX­4580N,MFX­4595i,MFX­
5595i,MFX­6595i,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­
C5580N,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
When printing an 11x17 document in Adobe Acrobat using a PostScript print driver, the page is reduced
to an extremely small size and is placed in the top corner of the page.

Solution
CAUSE: Postscript passthrough is enabled in the print driver.

SOLUTION: Under the Advanced tab disable Postscript passthrough in the print driver

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FS­536: CC155
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Known Error
ID: KBA00059702
Updated: 10/7/2020 1:52:31 PM
Related Products:bizhub C258,bizhub C308,MFX­C2590,MFX­C3090,MFX­C3690

Error
FS­536, CC155 occurs when updating firmware.

Root Cause
FS­536 is not compatible with bizhub C368.

Workaround/Fix
Install the FS­533 or FS­534. Please refer to the installation instructions to determine the models that
are applicable for each model.:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Screen is not locked out when Public User is enabled with Vendor mode.
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Problem Solution
ID: KBA00059807
Updated: 9/17/2020 11:41:10 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368e,bizhub 4052,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub
754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3350i,bizhub C360i,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754e,bizhub C759,MFX­
3095i,MFX­3680N,MFX­3695i,MFX­4580N,MFX­4595i,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­
C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­
C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5595i

Problem
Screen is not locked out when Public User is enabled with Vendor mode.

Solution
CAUSE: Public user set to log in with or without login.

SOLUTION: Install MarketPlace Weather application.

Notes:
1. There is a built in mask when the device is in Vendor / keycounter mode.
2. When the machine is locked out either the mask or the weather is displayed.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­5360 occurs at power ON

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Known Error
ID: KBA00051020
Updated: 8/27/2020 10:58:30 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C658,bizhub C659,MFX­C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­
C5590

Error
C­5360 occurs at power ON.

Root Cause
The Cleaning Unit is set to installed in the Service Mode.

Workaround/Fix
SOLUTION: Perform the following to unset the Cleaning Unit.
1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 2
6. Scroll to page 3 and select Cleaning Unit Setting
7. Select Not Installed and press End
8. Press Exit:

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Unable to save a favorite using V4/Type­4 UPD v1.3.0.13

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Problem Solution
ID: KBA00060902
Updated: 9/17/2020 9:06:58 AM
Related Products:bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 450i,bizhub
458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub
808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub C3300i,bizhub
C3320i,bizhub C3350i,bizhub C360i,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub
C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub
C759,MFX­3095i,MFX­3695i,MFX­4595i,MFX­5595i,MFX­6595i,MFX­C2590,MFX­C2595i,MFX­C3090,MFX­
C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
Using the V4 UPD when trying to create a favorite for a user who is using a mapped print queue, the
favorite will disappear as soon as the driver dialogue window is closed.

Solution
CAUSE: Shared setting is set to ON under Favorites.
Note: When creating a favorite, the default sharing setting is 'Shared: ON'.
This means that it is going to try and save the favorite to the server so all users can use that favorite,
but the end user typically would not have permission to save anything to the server.

SOLUTION: Access Edit Favorites after the favorite has been added and edit your newly created
favorite set 'Sharing' to OFF. Then the favorite will save locally to the users mapped queue. Refer to
attached video for additional details. To view the video, you may need to download a free copy of
Windows® Media Player.

Attachments
Double­click paper clip icon to view the attachment

v4_favorites.mp4 (1,831.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to access the device with PSWC after TSL is disabled

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Problem Solution
ID: KBA00061109
Updated: 10/6/2020 9:05:03 AM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
After disabling TSL on the device, PageScope Web Connection (PSWC) will no longer connect to the
device.
Note: The follow error messages maybe displayed:

Unsupported Protocol
Secure Connection Error

Solution
CAUSE: Possible corrupt security data.

SOLUTION: Perform the steps outlined below

1. Select Utility
2. Select Administrator
3. Select Settings
4. Select Security Settings
5. Select Security Details
6. Select Initialize.
7. Power Cycle the device
8. Test PSWC

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023) with Active Directory
Return to Contents
Reference
ID: KBA00061303
Updated: 10/20/2021 11:10:16 AM
Related Products:AccurioPress C3070,AccurioPress C3080,AccurioPress C3080P,AccurioPress
C6100,bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
3300P,bizhub 360i,bizhub 364e,bizhub 368,bizhub 368e,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub
4052,bizhub 4402P,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4700P,bizhub
4702P,bizhub 4750,bizhub 4752,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub
654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub C224e,bizhub
C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C554,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754,bizhub C754e,bizhub C759,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS C1060,bizhub
PRESS C1070,bizhub PRESS C1085,bizhub PRESS C1100,bizhub PRESS C6000,bizhub PRESS
C7000,bizhub PRESS C8000,bizhub PRO 951,MFX­3095i,MFX­3680N,MFX­3695i,MFX­4580N,MFX­
4595i,MFX­5595i,MFX­6595i,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­
C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Reference
Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023)with Active Directory. To
view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

KM Security Advisory Impact of enabling LDAP Signing and LDAP Channel Binding (ADV190023).pdf (231.00
KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MFP Log Acquisition Tool

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How To
ID: KBA00038306
Updated: 9/30/2020 11:02:34 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub
550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub 658e,bizhub
750i,bizhub 754,bizhub 808,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub
C364e,bizhub C368,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub
C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759,MFX­3095i,MFX­3680N,MFX­3695i,MFX­
4580N,MFX­4595i,MFX­5595i,MFX­6595i,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­
C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5590,MFX­C5595i,MFX­
C6595i

Question
How to utilize the Newly Released Log Acquisition Tool to obtain the proper type of logs from the MFP?

Answer
Please refer to attached documentation for the Newly Released MFP log Acquisition Tool. To view the
PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

Log Analysis Tool_v3.xls (1,632.50 KB)

Log Analysis Tool_v3_EN.pdf (603.90 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MAC address is showing as all 0's

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Problem Solution
ID: KBA00062302
Updated: 1/29/2021 2:46:22 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C658

Problem
The MAC address is showing as all 0's. Machine won't connect to the network. An IP address can be
entered, but it will go back to all 0's as well.

Solution
CAUSE: Possible corrupt network setting.

SOLUTION: Initialize the network settings, by following the steps below.

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default)
5. Select System 1
6. Select Initialization
7. Select Clear Individual Data
8. Select Network Setting Data

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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PCL Tray Remapping with the Emperon controller

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How To
ID: KBA00062501
Updated: 10/13/2020 2:49:50 PM
Related Products:bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 4052,bizhub 450i,bizhub
458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub
808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub C3350i,bizhub
C360i,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759,MFX­3695i,MFX­4595i,MFX­5595i,MFX­
6595i,MFX­C2590,MFX­C2595i,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­
C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Question
How to perform PCL tray remapping on workgroup devices?

Answer
Please refer to the attached guide. To view the PDF, you may need to download a free copy of Adobe
Reader®.

Attachments
Double­click paper clip icon to view the attachment

PCL Tray Remapping with the Emperon controller.pdf (652.90 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Print output of Excel workbook differs depending on generation of the native driver
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Problem Solution
ID: KBA00062519
Updated: 10/16/2020 4:02:21 PM
Related Products:bizhub 223,bizhub 227,bizhub 283,bizhub 287,bizhub 308,bizhub 360i,bizhub
363,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 423,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 4752,bizhub 552,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub
652,bizhub 654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub C220,bizhub C224,bizhub C224e,bizhub
C227,bizhub C250i,bizhub C258,bizhub C280,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360,bizhub
C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C552,bizhub C552DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub
C754e,bizhub C759,MFX­3095i,MFX­3680N,MFX­3695i,MFX­4580N,MFX­4595i,MFX­6595i,MFX­
C2260,MFX­C2280,MFX­C2590,MFX­C2595i,MFX­C2828,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­C4590,MFX­
C4595i,MFX­C5595i

Problem
Print output of Excel workbook differs depending on generation of the native driver. The print result of
the entire workbook in Excel is different when using the bizhub C652 series driver and using the C360
i­Series driver.
Notes:
1. About printer drivers up to bizhub C652 series The print process is not based on the settings
specified by the application, but the settings specified by the print driver. Therefore, when printing a
book, the settings are unified for each book, so the job division by Excel is unlikely to occur.
2. The print driver for the bizhub 4/4e series (bizhub C754e/C554e series) or later The print process is
executed reflecting the settings specified for each sheet by the application. As a result, when printing a
book, the settings are changed for each sheet, so the job division by Excel is likely to occur. However,
the reason for the change to the specification is to apply the feedback from the market issue, prior to
the release of bizhub 4/4e series to the market. Based on the above, the current behavior is not a
driver defect. It also does not affect the OS or Excel version.

Solution
CAUSE: The specifications have changed from the bizhub 4/4e Series (bizhub C754e/C554eSeries)
print driver.

SOLUTION: Perform the steps outlined below.

1. Change Excel sheet settings when printing (Avoidance by Operations) Ex) If you want to print all your
Excel sheets in color
a. Change the print setting for the first sheet from the print screen to color
b. Proceed to the Print Preview page to open the second sheet of previews'
c. From that state, open the print settings and change to color.(If you do not change the setting, it is
set to grayscale)d. If there are two or more sheets, do the same for the subsequent sheets and match
the print settings to the first sheet. Once you print with this setting, the same setting will be maintained

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Print output of Excel workbook differs depending on generation of the native driver (cont.)
for that file as long as you select the model and print.
2. Creation of customized driver (Request) Regarding the creation of customized driver, all will be
treated as individual requests "Custom Function"

Please note that it may not be possible to provide all the requested items for customized driver. There
are known limitations when creating a customized driver (see below). Depending on the contents of
your request, there may be additional restrictions.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Garbled output may occur when printing with Universal V4 PCL driver
Return to Contents
Problem Solution
ID: KBA00062910
Updated: 10/22/2020 10:59:48 AM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 3300P,bizhub
3301P,bizhub 3320,bizhub 360i,bizhub 3622,bizhub 364e,bizhub 368,bizhub 368e,bizhub 4000P,bizhub
4020,bizhub 4050,bizhub 4052,bizhub 4402P,bizhub 4422,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4700P,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 550i,bizhub 554e,bizhub 558,bizhub
558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub
C3320i,bizhub C3350,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C364,bizhub C364e,bizhub
C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C454e,bizhub C550i,bizhub C554,bizhub C554e,bizhub
C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754,bizhub C754e,bizhub C759,MFX­3095i,MFX­3680N,MFX­3695i,MFX­4580N,MFX­4595i,MFX­
5595i,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C2880,MFX­
C2880N,MFX­C3090,MFX­C3095i,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C3695i,MFX­C4580N,MFX­
C4595i,MFX­C5580N,MFX­C5590,MFX­C5595i,MFX­C6595i,Workplace Hub

Problem
When opening a specific PDF document with Microsoft® Edge (HTML version) and printing it using
Universal V4 PCL driver (V4UPD) part of the document is garbled. Issue does not occur when printing
via the native drivers or the Universal PCL drivers.
Note: This issue occurs using Konica Minolta Universal Driver V4 PCL and Microsoft Edge (HTML
Version).

Solution
CAUSE: The conversion process of the XPS to PCL conversion filter used in V$ UPD. The XPS to PCL
conversion filter is the issue.

SOLUTION: Use one of following applications when opening PDF documents.

Adobe Acrobat Reader DC Microsoft® Edge (Chromium version)

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Garbled output may occur when printing with Universal V4 PCL driver (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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When printing from Microsoft® Excel, the cells might be printed with different color from selected.
Return to Contents
Problem Solution
ID: KBA00064605
Updated: 11/17/2020 3:41:04 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 550i,bizhub 558,bizhub 558e,bizhub
658e,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C558,bizhub
C658,bizhub C659,bizhub C750i,bizhub C759,MFX­5595i,MFX­C2260,MFX­C2590,MFX­C2595i,MFX­
C2860,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C4595i,MFX­C5590,MFX­
C6595i

Problem
When printing excel file which has fill pattern style changed cells (*1) from Microsoft® Excel with PCL
driver, the cell might be printed with different color from chosen color.
(*1) "Format Cells" > In "Fill" tab, "Pattern style" is set.

Solution
CAUSE: Application anomaly. In Microsoft Excel, the cell fill color (print data) is sent to the driver in the
color order R,G,B,R,G,B...
However, this issue is due to sending the print data in the wrong color order by Microsoft Excel.

SOLUTION: Perform the following .

1. Check "Enable advanced printing features" in Advanced tab and "EMF spool" in Setting tab before
printing.
2. Apply the following KONICA MINOLTA Universal PCL5. The latest version of firmware, system
software, utilities or drivers is available via One Stop Product Support.
DLKM_BT2018984EN : [V3 PCL/PCL5] [PCL Ver. 3.8.0.0/ PCL5/ Ver. 3.8.0.0] Maintenance Release

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Default SNMPv3 Read Passwords

Return to Contents
Reference
ID: KBA00064708
Updated: 11/19/2020 3:50:58 PM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress C3070,AccurioPress
C3080,AccurioPress C3080P,AccurioPress C4070,AccurioPress C4080,bizhub 308,bizhub 308e,bizhub
360i,bizhub 368,bizhub 368e,bizhub 4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub 4752,bizhub
550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub
C250i,bizhub C258,bizhub C300i,bizhub C3300i,bizhub C3350i,bizhub C360i,bizhub C368,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C658,bizhub C659,bizhub C750i,bizhub C759,bizhub PRO 1100,MFX­3095i,MFX­3695i,MFX­4595i,MFX­
5595i,MFX­6595i,MFX­C2590,MFX­C2595i,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­
C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Reference
The default SNMP3 read information is:

user: initial
auth­password: AuthPassword
priv­password: PrivPassword

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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1200dpi (Rasterize on PC) option no longer available in modern Konica Minolta print drivers
Return to Contents
Reference
ID: KBA00064711
Updated: 11/19/2020 3:48:37 PM
Related Products:bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 450i,bizhub
458,bizhub 458e,bizhub 4752,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub C3350i,bizhub
C360i,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759,MFX­3095i,MFX­3695i,MFX­4595i,MFX­
5595i,MFX­6595i,MFX­C2590,MFX­C2595i,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­
C4590,MFX­C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Reference
The 1200dpi (Rasterize on PC) option is not available on modern Konica Minolta print drivers.

The 1200dpi (Rasterize on Device) option should be used instead.

Since the MFP now supports 1200dpi on the hardware side, it is not necessary to support it with
software. Additionally, processing 1200dpi by the driver had potential to cause printing errors and a
longer amount of time for the computer to process the print depending on the hardware of the
computer, which is another reason rasterization on the device has been prioritized.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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MFP LDAP card self­registration fails for some Active Directory users.
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Problem Solution
ID: KBA00064904
Updated: 12/4/2020 8:42:07 AM
Related Products:bizhub 287,bizhub 308,bizhub 368,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub
C368,bizhub C3851,bizhub C458,bizhub C558,bizhub C658,bizhub C759,MFX­C2260,MFX­C2590,MFX­
C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
The Active Directory attribute used for user authentication at card self­registration has no value for the
affected users.
(e.g cn or sAMAccountName)

Solution
CAUSE: No user information on MFP.

SOLUTION: On the MFP, check the attribute used for LDAP IC card self­registration, by following the
steps below..
1. Open a web Browser and connect to PageScope Web Connection of the MFP.
2. Choose User Auth/Account Track tab
3. Choose LDAP IC Card Authentication Setting ­> Server Registration
4. Under the User Name Attribute , check the attribute name and confirm that this attribute has a valid
value on the Active Directory.
Change the user name attribute, if required.

Note: User Name Attribute: This attribute is related to the user credentials used for card self­
registration. Choose e.g “cn” or sAMAccountName” depending on the type of user credentials that are
used for authentication.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C­6106 is displayed as C­FD76

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Known Error
ID: KBA00056789
Updated: 12/3/2020 9:52:15 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 368,bizhub 368e,bizhub 458,bizhub
458e,bizhub 558,bizhub 558e,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub
C458,bizhub C558,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2860,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Error
C­6106 is displayed as C­FD76.

Root Cause
Firmware requires updating.

Workaround/Fix
Install firmware version G00­X4 or newer. The latest version firmware is available for download via One
Stop Product Support.:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Repetition symbols are not printed correctly when printing Outlook 365 schedules
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Problem Solution
ID: KBA00065127
Updated: 12/15/2020 10:49:56 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 360i,bizhub 367,bizhub 368,bizhub
368e,bizhub 4050i,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub
558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub
C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub
C659,bizhub C750i,bizhub C759,MFX­3095i,MFX­3695i,MFX­5595i,MFX­6595i,MFX­C2595i,MFX­
C3095i,MFX­C3695i,MFX­C4595i,MFX­C5595i,MFX­C6595i

Problem
Printing in Windows® 10 environment, repetition marks are not printed correctly when printing Outlook
365 schedules. It may be printed as a black box.. Please refer to the example outlined below.

Outlook 365 screen display and preview

Print result

Note: Applicable Driver/Application

Print Driver : PCL

Application : Outlook 365

Solution
CAUSE: Anomaly within Outlook 365.

SOLUTION: Under the [Settings] tab in the print driver check ON for EMF Spool.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Repetition symbols are not printed correctly when printing Outlook 365 schedules (cont.)

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 496 of 582
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"Enabling advanced printing features" function in [Advanced] Tab

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Reference
ID: KBA00065128
Updated: 12/15/2020 8:45:42 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 360i,bizhub 367,bizhub 368,bizhub
368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub 4750i,bizhub 4752,bizhub
550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub
C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub
C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C658,bizhub
C659,bizhub C759,MFX­3095i,MFX­3695i,MFX­4595i,MFX­5595i,MFX­6595i,MFX­C2595i,MFX­
C3095i,MFX­C3695i,MFX­C4595i,MFX­C5595i

Reference
Changes that occur to the print functionality when the following items are selected in the print driver
from ON to OFF.w

[Advanced]Tab

enable advanced printing features

Target Driver:
Common to Konica Minolta printer drivers, except for "KONICA MINOLTA Universal V4 PCL"

The following is Japans view on "enable advanced printing features"

This function is provided by Microsoft® cannot be controlled by the printer driver, and takes
precedence over the function of the printer driver.
EMF spooling is enabled when "ON" is checked and disabled when when "OFF".
When this feature is OFF, the "EMF Spool" feature in the PCL driver will always operate as OFF,
regardless of the UI setting
If an authentication error occurs during authentication printing in the Point & Print environment,
setting this to OFF may improve the phenomenon

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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C2551, C2553, C2555, C2557 error codes

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Known Error
ID: KBA00030522
Updated: 9/7/2017 9:00:16 AM
Related Products:bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub
C364,bizhub C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub
C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­
C2280,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­
C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Error
C2551 (Cyan), C2553 (Magenta), C2555 (Yellow), C2557 (Black) error codes

Root Cause
Bind in the Toner Hopper Assembly

Workaround/Fix
Check that the Toner Hopper color for the associated code does not have a mechanical bind. Remove
the Toner Supply Motor for the associated color and hand cycle the section. If section has a mechanical
bind replace the Toner Hopper Assembly (p/n A161R71122 for bizhub
C364/C364e/C284/C284e/C224/C224e; p/n A2XKR70622 for bizhub C454/C554/C454e/C554e;
p/n A2X0R71433 for bizhub C654/C754/C654e/C754e).:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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USB not recognized when inserted into MFP

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Problem Solution
ID: KBA00065306
Updated: 12/15/2020 4:17:05 PM
Related Products:bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658

Problem
USB not recognized when inserted into MFP.

Solution
CAUSE: USB has Windows® Bitlocker encryption installed.

SOLUTION: Remove Windows® Bitlocker encryption software from USB device.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Improvement of display timing of "Please prepare a new toner bottle." at Toner Near Empty
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Reference
ID: KBA00065417
Updated: 1/13/2021 2:07:59 PM
Related Products:bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub
658e,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658

Reference
Depending on the customer’s usage, the lead time from the display of "Toner Near Empty" to "Toner
Empty Stop" message can vary. Therefore, the toner delivery sometimes is unable to meet the timing of
"Toner Empty Stop" message if a customer has shorter lead time.
Note: bizhub C658/558/658e Series (For models not connected to CSRC)

Explanantion of why the issue occurs:

Conventionally the toner near empty is displayed based on the toner amount remaining in the toner
bottle. (bizhub C368: the last 10%) If a customer has High PV/High Coverage, the lead time from the
display of "Toner Near Empty" to "Toner Empty Stop" message becomes relatively short. Therefore, the
toner delivery sometimes is unable to meet the timing of the "Toner Empty Stop" message.

[Conventional toner near empty detection]

Resolution:
The warning of "Toner Near Empty" message will be displayed about 20 ­ 30 days prior to the "Toner
Empty Stop" message. While Toner Near Empty is displayed, there is some toner remaining in the
bottle. Please advise customers to replace the toner bottle to a new one after Toner Empty is
displayed.

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Improvement of display timing of "Please prepare a new toner bottle." at Toner Near Empty (cont.)

The remaining toner amount in the bottle at Toner Near Empty by each level of PV/Coverage:

High PV/High Coverage: 70% of toner remains.

Mid PV/Mid Coverage: 40% of toner remains.
Low PV/Low Coverage: 25% of toner remains.

The level of PV/Coverage is classified by the usage calculated based on the information of the
customer’s PV/M and print coverage.

The following models/firmware support this improved feature

bizhub 658e/558e/458e AA6R0Y0­F000­GC5­X8

bizhub 368e/308e AA6V0Y0­F000­GC5­X8
bizhub 558/458 A9HG0Y0­F000­GC7­X4
bizhub 368/308 A9HJ0Y0­F000­GC7­X4
bizhub C658/C558/C458 A79J0Y0­F000­GC5­X8
bizhub C368/C308/C258 A7PU0Y0­F000­GC7­X4

Note: The latest version firmware is available for download via One Stop Product Support.

Follow the steps below to make the following changes:

1. The display of Toner Near Empty
Step1:
Select [Yes] at Warning display [Toner Near Empty].
[Service Mode] ­> [System 2] ­> [Unit Change] ­>Warning display [Toner Near Empty]

Step2:
Select [Warning Display Time] at Near Empty Display Time.
Select [CMY] and [K], then enter any number except [0].
Note: The entered number does not affect the timing of Near Empty display.

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Improvement of display timing of "Please prepare a new toner bottle." at Toner Near Empty (cont.)

2. Set Engine FW DipSW

Enable the Engine FW DipSW value according to the model listed below:
[Service Mode] ­> [EnhancedSecurity] ­> [Engine FW DipSW]

DipSW List
Model DipSW
bizhub C558/C458/C368/C308/C258 45
bizhub C658 45
bizhub 658e/558e/458e/368e/308e 44
bizhub 368/308 45
bizhub 558/458 45

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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If only a single application is registered in the MFP, the application will not activate directly by pressing the APP button

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Problem Solution
ID: KBA00065418
Updated: 1/21/2021 4:13:35 PM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub
4700i,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub
C3851,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C658,bizhub C659,bizhub C759

Problem
If only a single application is registered in the MFP, the application will not activate directly by pressing
the APP button.
Note: Instead, just like when the MFP is registered with multiple applications, the button of the
application appears after pressing the APP button.

Solution
CAUSE: Firmware requires updating. MarketPlace was counted as a registered app even if Marketplace
was disabled. Therefore, even if only one other application is installed, the number of registered
applications will be 2, so even if the APP button is pressed, the application could not be started directly.

SOLUTION: Install the following firmware based on models listed below. The latest version firmware is
available for download via One Stop Product Support.

bizhub C750i/C287i/C257i/C227i/750i/650i/550i/450i/360i/300i/4750i/4050i/4700i ­ firmware

version G00­E9 or newer
bizhub C650i/C550i/C450i/C360i/C300i/C250i/C4050i/C3350i/C4000i/C3300i/C3320i ­ firmware
version G00­B5 or newer
bizhub
C759/C659/C658/C558/C458/C287/C227/658e/558e/458e/368e/308e/958/808/758/367/287/227
­ firmware version GC4­X8 or newer
bizhub C368/C308/C258/C3851/C3351/558/458/368/308/4752/4052 ­ firmware version GC6­X4
or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Machine will reboot once a month with added software switch, created for CSRC issues
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Reference
ID: KBA00065468
Updated: 1/22/2021 8:50:19 AM
Related Products:bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub
368e,bizhub 4050i,bizhub 450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub
650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub
C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3350i,bizhub C360i,bizhub C368,bizhub
C4000i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub
C659,bizhub C750i,bizhub C759

Reference
Machine will reboot once a month with added software switch, switch was created for CSRC reboot
issues

[Setting method]
1.Select [Service mode] ­> [CS Remote Care] ­> [Maintenance/Default Settings] ­> [Detail Setting], and
select [Software SW setting].
2. Enter Switch No. 24, and set “1” as the bit for the day to reboot.

bit 0: on the 1st of every month

bit 1: on the 5th of every month
bit 2: on the 10th of every month
bit 3: on the 15th of every month

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Excessive paper curl t exit tray

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Problem Solution
ID: KBA00056687
Updated: 1/29/2021 1:09:47 PM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C454,bizhub C454e,bizhub
C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub C658,bizhub
C754,bizhub C754e,bizhub C759

Problem
Excessive paper curl as at exit tray, especially when duplex printing.
Note: This may not actually cause a jam or subsequent jam code

Solution
CAUSE: Due to temperature or humidity variations in the environment and paper supply the
copies/prints may curl excessively in the output tray

SOLUTION: Adjust Fuser Temperature and/or High Humidity PPM (if necessary) in Service mode to
compensate for variations

To adjust Fuser Temperature:

1. enter Service Mode by selecting Counter
2 select Dispay Keypad
3. press Stop 00 Stop 01
4. enter CE password of 9272 four times, if necessary
5. press End
6. select Machine
7. select Fusing Temperature
8. select proper Paper Type to be adjusted
9. enter new setting using the +/­ key
a. Decrease setting if curling is ocurring
b. Setting Range value is ­20°C to +10°C (default is 0)
10. press End
11. press Exit to leave Service Mode and make several test copies

To adjust High Humidity PPM if necessary:

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Excessive paper curl t exit tray (cont.)

1. follow steps 1­5 above to enter Service mode
2. select Machine
3. select High Humidity PPM adjustment
4. select proper Paper Type to be adjusted
5. enter new setting using the +/­ key
a. Setting Range value is 0, 1, 2 (default is 0)
i. 0 is normal speed
ii. 1 is 70% normal speed. PPM decreases as paper interval becomes longer
iii. 2 is 50% normal speed. PPM decreases further as interval becomes longer
6. press End
7. press Exit to leave Service Mode and make several test copies

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook)
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Problem Solution
ID: KBA00032005
Updated: 6/2/2017 10:46:30 AM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 454e,bizhub
458,bizhub 554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 658,bizhub 754,bizhub 754e,bizhub
808,bizhub 958,bizhub C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub
C364,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­4580N,MFX­
C2280,MFX­C2280N,MFX­C2590,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3680,MFX­C3680N,MFX­
C3690,MFX­C4580N,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
When sending a document via scan to Office 365, the scanned document would have a wrong time
stamp.

Solution
CAUSE: The time zone was not set correctly in Service Mode.

SOLUTION:

<1. Call the Service Mode to the screen by selecting: Menu­> Counter­> Stop­> 00­> Stop­> 01
2. Select: Stop­> 1­> 1­> 4­> 4­> Clear
3. The "Time Zone Setting" screen will appear. Refer to the image below.

4. Enter the correct time zone for your area..

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Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook) (cont.)
5. Enter the Year, Month, Day, Hour, and Minute in that order using the 10­keypad.
Note: Year 4 digits ­> Month 2 digits ­> Day 2 digits ­> Hour 2 digits ­> Minute 2 digits

6. Make sure that the correct value has been entered, then touch [Entry] and then [Apply].
7. After the confirmation screen appears, touch "OK". Refer to the image below.

8. Verify that time setting in Administrator Settings is still correct.

Note: Select­> Menu­> Utility­> Administrator Settings­> System Settings­> Date/Time Settings. Refer to the image below.

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Wrong timestamp (time stamp) when scanning to email Office 365 (Microsoft Outlook) (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Automatically print the body of an eMail

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How To
ID: KBA00066216
Updated: 4/15/2021 3:46:04 PM
Related Products:bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 367,bizhub
368,bizhub 450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub
658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub
C300i,bizhub C308,bizhub C360i,bizhub C368,bizhub C450i,bizhub C458,bizhub C550i,bizhub
C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Question
How to automatically print the body of an eMail?

Answer
i­Option eMail RX Print is required. This enables the machine to print attachments in eMail.

However, there is a DipSW which when enable will print the main body of the eMail as well.
1. Set up E­Mail RX (POP) via User's Guide on the machine to receive the email
2. Install the eMail RX Print i­Option
3. Set DipSw 152 bit 0 to a 1 to allow the main body of the eMail to print.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Printer Status via MIB (SNMP) is not correct when the MFP is at energy saving or sleep mode
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Problem Solution
ID: KBA00066217
Updated: 4/15/2021 3:15:15 PM
Related Products:bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub 558,bizhub
558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C308,bizhub C368,bizhub C458,bizhub
C558,bizhub C658,bizhub C659,bizhub C759

Problem
Printer Status via MIB (SNMP) is not correct when the MFP is in energy saving or sleep mode.

Solution
CAUSE: Firmware requires updating

SOLUTION: Install the following firmware version based on the models listed below. The latest version
firmware is available for download via One Stop Product Support.

bizhub C258/C308/C368 ­ GC9­X4

bizhub C458/C558/C658 ­ GC7­X8
bizhub C659/C759 ­ GC7­X8
bizhub 308/368 ­ GC9­X4
bizhub 458e/558e/658e ­ GC7­X8
bizhub 808/958 ­ GC7­X8

After installing firmware, set the following software switch and power the MFP OFF/ON
MIB status is not correct when the MFP is at energy saving or sleep mode.

DipSWNo.187 bit1

Setting to change the MIB status at energy saving or sleep mode:

0x00?Disable (default)
0x02?Enable

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Intermittent jamming from all trays

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Problem Solution
ID: KBA00034433
Updated: 4/22/2021 3:10:10 PM
Related Products:bizhub 308,bizhub 368,bizhub 458,bizhub 558,bizhub 658,bizhub 958,bizhub
C258,bizhub C308,bizhub C368,bizhub C458,bizhub C558,bizhub C658,MFX­C2590,MFX­C3090,MFX­
C3690,MFX­C4590,MFX­C5590

Problem
Intermittent jamming from all trays.

Solution
CAUSE: Paper feed roller (p/n A00J563600) is slipping on the hub.

SOLUTION: As a temporary solution Super Glue® the feed roller to the hub.
1. Remove roller fully from hub.

2. Put three small drops of Super Glue® on the roller.

3. Slide roller back on the hub, by pushing the glued side onto the hub and wait for glue to dry before
installing in MFP.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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How to resolve "Input password is illegal" for Admin Mode

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How To
ID: KBA00058332
Updated: 4/5/2021 1:23:36 PM
Related Products:bizhub C224,bizhub C224e,bizhub C258,bizhub C360i,bizhub C368,bizhub
C3850FS,bizhub C3851,bizhub C454,bizhub C554e,bizhub C654e,bizhub C658,bizhub C759,MFX­
C2280,MFX­C2590,MFX­C3690,MFX­C3695i,MFX­C5580N

Question
How to disable the "Input password is illegal" message when changing the Administrator password?

Answer
Disable the password rules by performing the following
1. Select Utility
2. Select Administrator Settings
3. Enter 12345678 twice
4. Select Security Settings
5. Select Security Details Settings
6. Select Disable Password Rules
7. Power MFP OFF/ON

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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USB printing does not count when Vendor mode is enabled

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Problem Solution
ID: KBA00066312
Updated: 4/8/2021 8:01:13 AM
Related Products:bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 367,bizhub 368,bizhub
368e,bizhub 450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub
658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C360i,bizhub C368,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Problem
USB printing does not count when Vendor mode is enabled

Solution
CAUSE: When setting Vendor 2 or Key Counter I/F Vendor mode, printing from USB memory, Web
browser and cellular phone is charged even if PC print is not managed.

SOLUTION: The following settings are needed to Enabled this feature.

1. Set Software SW No.32 (bit 6)

0x00: Disabled (default)

0x40: Enabled

2. Administrator Settings ­> Security Settings ­> Function Management Setting ­> Each Function Setting
­> [PC print] = OFF.

Note: When setting bits read 0 from the far right to left, so if no other bits are set on the dip switch it
would read as 01000000.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Account Track turns OFF intermittently for all users connected to print queue
Return to Contents
Problem Solution
ID: KBA00066324
Updated: 4/19/2021 11:31:02 AM
Related Products:bizhub 224e,bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 4750i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654e,bizhub
658e,bizhub 750i,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3350i,bizhub C360i,bizhub
C364e,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C554e,bizhub C558,bizhub C650i,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754e,bizhub C759

Problem
Intermittently, Account Track will become disabled for all users connected to the shared printer queue.

Solution
CAUSE: This is a result of end users having incorrect permissions over the print queue. Print queue
properties Manage this printer under the Security tab is set to Allow permissions.

SOLUTION: In the print queue properties ­> Security tab ­> Make sure end users do NOT have Manage
this Printer: Allow permissions. This permission should be reserved for server administrators.

Note: If a user disables Account Track from the mapped queue on their workstation it will disable for all
users since it is a print queue configuration setting, not a default and they have administrative rights
over the print queue. If the end user does not have Manage this Printer: Allow permissions they will not
be able to disable Account Track.

Additional information can potentially be gained by enabling the Print ­ Operational log in Event Viewer
on the print server. This will log when print queue configuration changes are made and who made them.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CFDDE MFP freezes when copying or scanning

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Problem Solution
ID: KBA00058255
Updated: 5/12/2021 10:11:53 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C368,bizhub C3851,bizhub
C450i,bizhub C458,bizhub C550i,bizhub C650i,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­
C2860,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C4595i,MFX­C5595i,MFX­C6595i

Problem
CFDDE MFP freezes when copying or scanning.

Solution
Escalated to KMI
This issue has been escalated to Konica Minolta Inc in Japan.KMBS/SSD is working with partners in
support and R & D in Japan to obtain a resolution for this issue as quickly as possible. If viewing this
solution via the web, please establish a ticket via either the web or by calling the contact center at 1­
800­825­5664.
Note: For phone advisors, please attach to this solution. End the call with call code "Escalated to
Japan".

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CC15B after firmware update

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Known Error
ID: KBA00066603
Updated: 6/8/2021 1:39:32 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub
658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C450i,bizhub C454,bizhub
C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759

Error
CC15B after firmware update.

Root Cause
Finisher is not compatible with the machine.

Workaround/Fix
Refer to the attached documentation for the correct finisher configuration based on model. To view the
PDF, you may need to download a free copy of Adobe Reader®.:

Attachments
Double­click paper clip icon to view the attachment

FINISHERS (1).pdf (413.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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CC155 after firmware update

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Known Error
ID: KBA00066604
Updated: 8/3/2021 1:28:53 PM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub
308e,bizhub 360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub
654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C454,bizhub
C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759

Error
CC155: Data of flash ROM of the finishing options is determined to be faulty when the main power
switch is turned ON

Root Cause
Finisher is not compatible with the machine.

Workaround/Fix
1. Take note of the Finisher's serial number.
2. Compare the finisher's serial number cut against the finisher's item number. (Refer to the PDF
provided). To view the PDF, you may need to download a free copy of Adobe Reader®.:

Attachments
Double­click paper clip icon to view the attachment

Finisher Compatibilty List.pdf (414.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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IP Address Book cannot be registered by the batch setting in Data Administrator

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Problem Solution
ID: KBA00061204
Updated: 5/12/2021 2:25:21 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 4052,bizhub
458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub
C3320i,bizhub C3350i,bizhub C360i,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C458,bizhub
C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­
C2595i,MFX­C2860,MFX­C3090,MFX­C3095i,MFX­C3690,MFX­C3695i,MFX­C4590,MFX­C4595i,MFX­
C5590,MFX­C5595i,MFX­C6595i

Problem
IP Address Book cannot be registered by the batch setting in Data Administrator.

Solution
Escalated to KMI
This issue has been escalated to Konica Minolta Inc in Japan.KMBS/SSD is working with partners in
support and R & D in Japan to obtain a resolution for this issue as quickly as possible. If viewing this
solution via the web, please establish a ticket via either the web or by calling the contact center at 1­
800­825­5664.
Note: For phone advisors, please attach to this solution. End the call with call code "Escalated to
Japan".

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 519 of 582
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Not all received fax data may be forwarded to Box

Return to Contents
Problem Solution
ID: KBA00061205
Updated: 5/12/2021 2:50:51 PM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub
958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub
C3300i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub
C659,bizhub C759,MFX­C2260,MFX­C2590,MFX­C2595i,MFX­C2860,MFX­C3090,MFX­C3095i,MFX­
C3690,MFX­C3695i,MFX­C4590,MFX­C4595i,MFX­C5590,MFX­C5595i,MFX­C6595i

Problem
Not all received fax data may be forwarded to Box.

Solution
Escalated to KMI
This issue has been escalated to Konica Minolta Inc in Japan. KMBS/SSD is working with partners in
support and R & D in Japan to obtain a resolution for this issue as quickly as possible. If viewing this
solution via the web, please establish a ticket via either the web or by calling the contact center at 1­
800­825­5664.
Note: For phone advisors, please attach to this solution. End the call with call code "Escalated to
Japan".

Workaround: In the interum perform the following.

Either disable Job Log Settings or turn OFF Fax Forwarding by switching to print received fax.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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NAME:WRECK (CVE­2020­7461) Vulnerability

Return to Contents
Reference
ID: KBA00066624
Updated: 5/13/2021 11:41:56 AM
Related Products:bizhub 224e,bizhub 308e,bizhub 364e,bizhub 454e,bizhub 458e,bizhub 554e,bizhub
558e,bizhub 654e,bizhub 658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C258,bizhub C3300i,bizhub
C3320i,bizhub C360i,bizhub C364e,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub
C454e,bizhub C458,bizhub C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654e,bizhub
C658,bizhub C659,bizhub C750i,bizhub C754e,bizhub C759

Reference
"NAME:WRECK" is a DNS message compression vulnerability found in the following implementations of
the TCP/Stack:
Various versions of Treck TCP/IP, uIP, PicoTCP, FreeBSD, IPNet, NetX and Nucleus NET.

CVE­2020­7461 discusses this vulnerability as it applies to FreeBSD, used by some of the older MFPs
(IT3 series).

RFC 1035 (“Domain Names – Implementation and Specification”) specifies a compression mechanism to
reduce the size of DNS messages, to help reduce the issue wherein DNS response packets often
include the same domain name several times. Message Compression is a technique to remove these
duplicate DNS names. When message compression is utilized, an entire domain name or a list of labels
at the end of a domain name is replaced with a pointer to a prior occurrence of the same name.

NAME:WRECK aims to take advantage of the inherent vulnerabilities of this schema to inject malicious
code on a target.
For FreeBSD, the vulnerability exists due to a boundary error when parsing option 119 data in DHCP
packets in the dhclient(8). A remote attacker on the local network can send specially crafted data to the
DHCP client, trigger heap­based buffer overflow and execute arbitrary code on the target system.

IT4 (4e series), IT5 (bizhub 8 Series), and IT6 (bizhub i­Series) models employ the Linux standard
TCP/IP stack and thus do not use FreeBSD, so there is no impact for these devices.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Sign in fails to bizhub Connector for Dropbox (1.1.6)

Return to Contents
Problem Solution
ID: KBA00053012
Updated: 10/20/2020 9:38:14 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub
808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659

Problem
Sign in fails to bizhub Connector for Dropbox (1.1.6) on MarketPlace even when a valid account is used.

Solution
Escalated to KMI
This issue has been escalated to Konica Minolta Inc in Japan.KMBS/SSD is working with partners in
support and R & D in Japan to obtain a resolution for this issue as quickly as possible. If viewing this
solution via the web, please establish a ticket via either the web or by calling the contact center at 1­
800­825­5664.
Note: For phone advisors, please attach to this solution. End the call with call code "Escalated to
Japan".

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Check if the software switches are set to factory settings on MFP

Return to Contents
How To
ID: KBA00035542
Updated: 2/6/2018 4:21:03 PM
Related Products:bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 360i,bizhub 364e,bizhub
368,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub
558e,bizhub 650i,bizhub 654e,bizhub 750i,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub
C250i,bizhub C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3350i,bizhub
C360i,bizhub C364e,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654e,bizhub C658,bizhub C659,bizhub
C750i,bizhub C754e,bizhub C759,MFX­3095i,MFX­3680N,MFX­3695i,MFX­4580N,MFX­4595i,MFX­
5595i,MFX­6595i,MFX­C2260,MFX­C2280,MFX­C2280N,MFX­C2590,MFX­C2590,MFX­C2595i,MFX­
C2595i,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­C3090,MFX­C3090,MFX­C3095i,MFX­C3095i,MFX­
C3680,MFX­C3680N,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C3695i,MFX­C3695i,MFX­C4580N,MFX­
C4580N,MFX­C4590,MFX­C4595i,MFX­C5580N,MFX­C5590,MFX­C5590,MFX­C5595i,MFX­C6595i

Question
How can I check if my software switches are set to factory settings?

Answer
Use the attached Software SW Settings Checking Tool, see attached files

Attachments
Double­click paper clip icon to view the attachment

Software_SW_Setting_Checking_Tool_v3­2.xls (920.00 KB)

Software_SW_Setting_Checking_Tool_v3_EN.pdf (557.40 KB)

Dipswitch_default_values.xlsx (18.40 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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HSTS Support for PageScope Web Connection on MFPs

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Reference
ID: KBA00065632
Updated: 5/28/2021 3:22:54 PM
Related Products:bizhub 300i,bizhub 308e,bizhub 360i,bizhub 368e,bizhub 4050i,bizhub 450i,bizhub
458e,bizhub 550i,bizhub 650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub C250i,bizhub C258,bizhub
C300i,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub
C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub PRO 1100

Reference
The US Department of Defense (US DOD) with the Defense Logistics Agency (DLA) have changed their
Security Vulnerability regarding HTTP Strict Transport Security (HSTS) from Informational to "Medium".

HSTS is a standard to enforce the use of HTTPS (TLS) for securely connecting to Web Servers on port
443, where such web servers provide a HSTS header in the connection handshake process and disable
non­secure connections to the web server on Port 80 completely, so that no Port 80 connection or
redirect is possible.

The use of our MFP's PageScope Web Connection will thus be required to support HSTS in many
locations as a Standard going forward.

The bizhub 8 series and bizhub iSeries devices are failing a security scan at DLA, DoD and other
customer locations as follows:
Security Violation: (Nessus ID = 84502) SPL # Q1546635
Synopsis : The remote web server is not enforcing HSTS. Description: The remote HTTPS server is not
enforcing HTTP Strict Transport Security (HSTS). The lack of HSTS allows downgrade attacks, SSL­
stripping man­in­the­middle attacks, and weakens cookie­hijacking protections. See also:
https://tools.ietf.org/html/rfc6797

PageScope Web Connection on all products (Low/Mid/Color MFP and Production Print) currently do not
support HSTS.

Konica Minolta R&D Japan is currently working to develop new firmware that will allow support of HSTS
on 8 series, iSeries and some production print models with the standard controller.
Currently there is no ETA on the release of such firmware.

As a workaround, on bizhub 8 series and bizhub iSeries MFPs the following Software Switch Setting can
be enabled that will dis­allow traffic on Port 80. This setting does not add the required HSTS header
information in the Web Interface however. It just disables Port 80 communications to PageScope Web
Connection, thus forcing the user to provide
HTTPS URL information to connect to the MFPs PSWC interface, (ie https://ipaddressofMFP).

Software Switch 210 bit 3 ­ Function to disable automatic redirect connection to port 443 (HTTPS)
when accessing PSWC with HTTP.
0x00: Do not use (Default)
0x08 Enable function

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HSTS Support for PageScope Web Connection on MFPs (cont.)

When enabled, (bit 3 set to 1) when SSL is enabled in Administrator mode and User mode, HTTP
access is rejected without automatic redirection to HTTPS on port 443. You must specify
[HTTPS://ipAddresofMFP] to access PSWC.

Note: Once new firmware supporting HSTS is released this KBA will be updated accordingly. There are
no plans to support HSTS on the 4e series at this time.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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User Authentication information is saved in the Excel file when default printer is using the UPD
Return to Contents
Problem Solution
ID: KBA00067016
Updated: 6/15/2021 9:54:44 AM
Related Products:bizhub 223,bizhub 224e,bizhub 227,bizhub 25e,bizhub 282,bizhub 283,bizhub
287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 3300P,bizhub 3301P,bizhub 3320,bizhub 36,bizhub
362,bizhub 3622,bizhub 363,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4000P,bizhub
4020,bizhub 4050,bizhub 4050i,bizhub 4052,bizhub 42,bizhub 423,bizhub 4402P,bizhub 4422,bizhub
450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub 4700i,bizhub 4700P,bizhub 4702P,bizhub 4750,bizhub
4750i,bizhub 4752,bizhub 501,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 601,bizhub
650i,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 751,bizhub 754e,bizhub C200,bizhub C220,bizhub
C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C280,bizhub C284,bizhub
C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3100P,bizhub C3110,bizhub C3300i,bizhub
C3320i,bizhub C3350,bizhub C3350i,bizhub C35,bizhub C360,bizhub C360i,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C452,bizhub C454,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754,bizhub C754e,bizhub C759,Workplace Hub

Problem
In certain scenarios when using Excel and when the default print queue is using the Universal Print
Driver, it is possible when another user prints the Excel file, it is printed with using the original User
information.

Solution
CAUSE: This occurs because Excel saves print settings including vendor specific settings in its file and
the UPD has not been instructed to ignore User Authentication information stored in the Excel file for
printing. Universal Print Driver (UPD) requires updating.

SOLUTION: Install UPD 3.9.0.0 or later to resolve this issue. The latest version of firmware, system
software or drivers is available via One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 526 of 582
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MTU packet size

Return to Contents
Reference
ID: KBA00030617
Updated: 9/6/2017 1:06:18 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 308,bizhub 364e,bizhub 368,bizhub 458,bizhub
554e,bizhub 558,bizhub 654,bizhub 654e,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C258,bizhub C284,bizhub C284e,bizhub C308,bizhub C364,bizhub
C364e,bizhub C368,bizhub C454,bizhub C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub
C558,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,MFX­3680N,MFX­3680N,MFX­
4580N,MFX­4580N,MFX­C2280,MFX­C2280,MFX­C2280N,MFX­C2280N,MFX­C2590,MFX­C2590,MFX­
C2880,MFX­C2880,MFX­C2880N,MFX­C2880N,MFX­C3090,MFX­C3090,MFX­C3680,MFX­C3680,MFX­
C3680N,MFX­C3680N,MFX­C3690,MFX­C3690,MFX­C4580N,MFX­C4580N,MFX­C4590,MFX­C4590,MFX­
C5580N,MFX­C5580N,MFX­C5590,MFX­C5590

Reference
Purpose & background information::
A client may inquire if there is a way to set the MTU packet size of an MFP.

a. A client may report that when scanning files larger than 1 pg. (approx. 1450 MTU),
the MFP (IE: bh454e) fails with an error in the Job History (IE: Scan Details show "Error 100").
b. This may occur after the client has installed a new VPN appliance, Router or Switch.

Setting the MTU packet size of Konica Minolta MFPs is not possible.

KMBS MFPs do not support MTU packet size adjustment or suppression.

This is normal & within the specifications of these MFPs.

Setting of the MTU Packet Size may be possible on the client's Network Switch, Router or VPN appliance.
The client should visit the website of the network device vendor, searching by model (of the Network Switch/Router/VPN
appliance).
If the information is not found there, the client should contact the vendor to request their technical support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Macintosh® (macOS11) Big Sur Support

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Reference
ID: KBA00065121
Updated: 6/2/2021 8:20:36 AM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress 6136P,AccurioPress
C12000,AccurioPress C14000,AccurioPress C2060,AccurioPress C2070,AccurioPress
C2070P,AccurioPress C3070,AccurioPress C3080,AccurioPress C3080P,AccurioPress
C4070,AccurioPress C4080,AccurioPress C6085,AccurioPress C6100,AccurioPress C83hc,AccurioPrint
C2060L,AccurioPrint C4065,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 450i,bizhub 458,bizhub 458e,bizhub 4750i,bizhub
550i,bizhub 558,bizhub 558e,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub
C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C360i,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub
C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759,bizhub PRESS
1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub PRESS 1250P M I C R,bizhub PRESS
2250P,bizhub PRESS C1085,bizhub PRESS C1100,MFX­3095i,MFX­3695i,MFX­4595i,MFX­5595i,MFX­
C2595i,MFX­C3095i,MFX­C3695i,MFX­C4595i,MFX­C5595i,MFX­C6595i

Reference
The status of Konica Minolta (KM) Print Drivers supporting the macOS11 is outlined below.

a) for Existing mac PC (with Intel Processor)

• Drivers for OP devices:
KMI has confirmed that the drivers for macOS10.15 (Catarina) work fine on macOS11.
The drivers for macOS10.15 is available for macOS11.

• Drivers for Production Print (PP) devices:

KMI is planning to release drivers for macOS11, which are to be updated from those for
macOS10.15, by the end of Dec.2020.

• Drivers for Fiery® controllers and OEM devices such as BR and LXK:
KMI is making a schedule to verify the compatibility of the existing drivers with macOS11 with
vendors/EFI. KMI will update you on the schedule once it is concluded.

b) for New mac PC (with Apple Silicon)

• Drivers for OP devices
KMI is going to release Print Drivers for new mac PC in the following schedule as outlined on
July.16,2020;

for Type A MFP devices: End of March,2021 (to be released in the order of newer models)
for Type B MFP devices: Mid of June,2021

Drivers for Production Print (PP) devices:

KMI is making a schedule on this now and will update you once it is concluded.
• Drivers for Fiery controllers and OEM devices such as BR and LXK:

Japan (KMI) is making a schedule on this now and will update you once it is concluded.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 528 of 582
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Macintosh® (macOS11) Big Sur Support (cont.)

Until Print Drivers become available for new mac PC (Apple Silicon), AirPrint is expected to be available
for printing from new mac PC to KM MFP devices.

KMI will update on this once the schedules for verification / release of drivers are concluded.

Attachments
Double­click paper clip icon to view the attachment

Schedule.JPG (26.20 KB)

macOS 11 print driver support ­ Types by model ­ Sheet1.pdf (47.50 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Support For New US Department of Defense CACs using PIV­Authentication Certificate

Return to Contents
Reference
ID: KBA00046106
Updated: 6/3/2020 2:15:57 PM
Related Products:bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 4050i,bizhub 450i,bizhub
458,bizhub 458e,bizhub 4750i,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 750i,bizhub
C250i,bizhub C258,bizhub C284e,bizhub C300i,bizhub C3350i,bizhub C360i,bizhub C364e,bizhub
C368,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub
C550i,bizhub C554e,bizhub C558,bizhub C650i,bizhub C750i

Reference
How to support the new 3 Certificate CAC using the PIV­Authentication Certificate for authentication.

Issue:
The following has been announced to all agencies within the US DoD:
"By May 1, 2020, the DoD will issue a new configuration of DoD PKI certificates on the CAC in which the
number of certificates will be reduced from four to three. At the same time, DoD'd unclassified network
and secure web asset user accounts will use the DoD PIV­Auth certificate on the CAC for authenticating
users."

Currently Konica Minolta is working with our Development Group to provide a means to support BOTH
the classic 4 Certificate CAC, which uses the Signature Certificate to acquire the user's name (known as
the User Principal Name or UPN), as well as the new 3 Certificate CAC, which uses the PIV­
Authentication Certificate instead for the user's UPN, at the same time.

We hope to have the solution ready by April 2020 and will support the current fleet of 4e series and 8
series MFPs for CAC. The solution will also include the 'i' series MFPs.

Workaround Solution:
In the meantime if a site has converted to the new 3 Certificate CACs using the PIV­Auth Cert, they can
simply change the MFP's transition mode from CAC to PIV and the units will operate with the new cards.
This is done in User Authentication/Account Track Settings ­> Authentication Device Settings ­>
General Settings. Remember however, that if they do this, users with the classic 4 cert CACs will no
longer be able to Authenticate at the MFPs.

It is therefore recommended in environments that use both card types, for some MFPs be set to CAC
Transition mode and others to PIV Transition mode and the users be directed to use the appropriate
MFP based on their Card type.

Also the following about the current PKI print driver should be noted:
If the users use "PKI Card Print" as an output method, the driver will use the first Certificate containing a
User Principle Name (UPN) to associate the job with. This typically is the Signature Cert on the classic
CAC and the PIV­Authentication Cert on the 3 Cert CAC.

If the 4 cert CAC has both the Signature Certificate and the PIV­Authentication Certificate in use, each
with a different UPN, then the UPN found on the Signature Certificate is what will be used to associate
the print job with, as it is higher in the list of Certificates on the user CAC. If a user with this CAC tries to

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 530 of 582
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Support For New US Department of Defense CACs using PIV­Authentication Certificate (cont.)
print to a MFP set to PIV Mode, they will be unable to retrieve their PKI Card Print Job.

This knowledge article will be updated when the new solution is available.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Manual Bypass Tray Width Adjustment Keeps Fails

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Problem Solution
ID: KBA00067234
Updated: 8/3/2021 11:25:40 AM
Related Products:bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub
450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub C360i,bizhub
C368,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C659,bizhub
C750i,bizhub C759

Problem
[Max. Width] and/or [Min. Width] adjustment for the Manual Bypass Tray fails.

Solution
CAUSE: VR gear out of position.

SOLUTION: Perform the steps outlined below.

1. Line up all the marks on the side guides with the white gear marks.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 532 of 582
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Manual Bypass Tray Width Adjustment Keeps Fails (cont.)

2. Line up the VR gear with the hole in the frame.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 533 of 582
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Manual Bypass Tray Width Adjustment Keeps Fails (cont.)

3. Do the Manual Bypass Tray Width Adj. exactly as highlighted in the Field Service Manual:
a. Touch [Max. Width].
b. Load the bypass tray with paper having a width of 297 mm.
c. Press the Start key and check that the results are [OK].
d. Touch [Min. Width.].
e. Load the bypass tray with paper having a width of 110 mm.
f. Press the Start key and check that the results are [OK].
g. Make the adjustment again if the results are [NG].

Attachments
Double­click paper clip icon to view the attachment

Manual Bypass Tray Width Adjustment .pdf (456.60 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Login Error occurs with Fiery® printing

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Problem Solution
ID: KBA00067249
Updated: 8/18/2021 3:59:28 PM
Related Products:bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub C360i,bizhub C368,bizhub
C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C658,bizhub C659,bizhub C759

Problem
When User Authentication is enabled, login error occurs at Fiery® printing even though User and
Password is correctly set on Fiery® print driver.
Note: Printing fails. Error Deletion/Login error is recorded on MFP Job List

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following formware based on models listed below.

bizhub C250i/C300i/C360i/C450i/C550i/C650i/C750i ­ firmware version G00­J9

bizhub C659/C759 ­ firmware version GC7­X8 or newer
bizhub C458/C558/C658 ­ firmware version GC7­X8 or newer
bizhub C258/C308/C368 ­ firmware version GC9­X4 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Error R­29 may occur when sending a fax

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Problem Solution
ID: KBA00067255
Updated: 8/17/2021 2:55:06 PM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub
4700i,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub
C3851,bizhub C4000i,bizhub C4050i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C658,bizhub C659,bizhub C759

Problem
The MFP becomes unable to send a fax or forward a received fax to any fax address. On the job
history, it is listed as an error "R­29".

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version based on the models listed below. The latest version
firmware is available for download via One Stop Product Support.

bizhub C750i ­ G00­J9 or newer

bizhub C650i/C550i/C450i ­ G00­J9 or newer
bizhub C360i/C300i/C250i ­ G00­J9 or newer
bizhub C4050i/C3350i ­ G00­J9 or newer
bizhub C4000i/C3300i ­ G00­J9 or newer
bizhub C3320i ­ G00­J9 or newer
bizhub 750i ­ G00­J9 or newer
bizhub 650i/550i/450i ­ G00­J9 or newer
bizhub 360i/300i ­ G00­J9 or newer
bizhub 360i/300i ­ G00­J9 or newer
bizhub 4750i/4050i ­ G00­J9 or newer
bizhub 4700i ­ G00­J9 or newer
bizhub C759/C659 ­ GCA­Y1 or newer
bizhub C658/C558/C458 ­ GCA­Y1 or newer
bizhub C368/C308/C258 ­ GCA­X4 or newer
bizhub C287/C227 ­ GCA­Y0 or newer
bizhub C3851/C3351 ­ GCA­X4 or newer
bizhub 658e/558e/458e ­ GCA­Y1 or newer
bizhub 368e/308e ­ GCA­X8 or newer
bizhub 558/458 ­ GCA­X4 or newer
bizhub 368/308 ­ GCA­X4 or newer
bizhub 958/808/758 ­ GCA­Y1 or newer
bizhub 4752/4052 ­ GCA­X4 or newer
bizhub 367/287/227 ­ GCA­Y0 or newer

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Error R­29 may occur when sending a fax (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Keyboard Wedge Supported Card Readers

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How To
ID: KBA00036117
Updated: 6/19/2021 6:19:11 PM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 360i,bizhub 367,bizhub 368e,bizhub
458,bizhub 550i,bizhub 558e,bizhub 650i,bizhub 658e,bizhub 808,bizhub 958,bizhub C250i,bizhub
C258,bizhub C3350i,bizhub C360i,bizhub C368,bizhub C4000i,bizhub C450i,bizhub C458,bizhub
C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,MFX­C3090,MFX­C3690,MFX­
C4590,MFX­C5590

Question
Keyboard Wedges Supported Card Readers

Answer
Attached is a list of supported Keyboard Wedge Card Readers with its corresponding Vender and
Product ID.

Attachments
Double­click paper clip icon to view the attachment

PID_VID.pdf (74.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The operation panel freezes after Screen Saver is cancelled or ended

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Problem Solution
ID: KBA00067318
Updated: 6/22/2021 11:53:36 AM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659

Problem
The operation panel freezes after Screen Saver is cancelled or ended.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware based on model. The latest version firmware is available for
download via One Stop Product Support.

bizhub C759/C659/C658/C558/C458/C287/C227 ­ GC7­X8 or newer

bizhub 658e/558e/458e/368e/308e/958/808/758 ­ GC7­X8 or newer
bizhub 367/287/227 ­ GC7­X8 or newer
bizhub C368/C308/C258/C3851/C3351 ­ GC9­X4 or newer
bizhub 368/308/558/458/4752/4052 ­ GC9­X4 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Box characters not printing from Word

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Problem Solution
ID: KBA00067337
Updated: 7/14/2021 2:18:47 PM
Related Products:bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 4050i,bizhub
450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub C360i,bizhub
C368,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub
C659,bizhub C750i,bizhub C759

Problem
In Microsoft® Word, characters that look like boxes are not printed.

Solution
CAUSE: This is due to attempting to print an unsupported character, which in a word processing
application often appears as a box.

SOLUTION: Reference the information outlined below.

Microsoft® Word 2010: Workaround ­ Disable the 'Use Printer Fonts' option in the print driver
Microsoft® Word 2016, Word 2019: Word will actually remove the unsupported character from
the file at time of print. Please use a supported character.
Microsoft® Word for Office 365: Word will automatically modify the character to a supported one
during the conversion process for editing. No action needed.

Note: Other applications: Disable the 'Use Printer Fonts' option in the print driver

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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KONICA MINOLTA Print Experience app automatically installs when using a Type 3 / V3 print driver
Return to Contents
Reference
ID: KBA00067343
Updated: 7/14/2021 10:19:49 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 4700i,bizhub 4750i,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub
650i,bizhub 654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4050i,bizhub
C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub
C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub
C754,bizhub C754e,bizhub C759

Reference
KONICA MINOLTA Print Experience app is a Microsoft® Store app that is designed to show KM's printer
preference page when making a print from Windows® Store application such as Edge (legacy),Photos
and etc. when using the V4 UPD.

Even though it is not used with V3 print drivers, it will still install when a V3 print driver is used. If using a
model specific print driver it will install on print queue creation. If using the V3 UPD, it will install when the
print queue makes the connection to the printer to determine the printer model.

This behavior is spec from Microsoft® and cannot be changed by Konica Minolta.

To prevent this behavior in Windows you can make the following group policy change:
Computer Configuration ­> Administrative Templates ­> System ­> Device Installation ­> Prevent device
metadata retrieval from the Internet : Enabled

Please note the following when making this change:

1) The printer driver UI displayed in "Devices and Printers" will be changed to an icon provided by the
OS because the device metadata will not be downloaded, including KM and third­party devices.
2) It will still be possible to install "KONICA MINOLTA Universal V4 PCL", but since "KONICA MINOLTA
Print Experience" is not installed, the operation and output results are not guaranteed.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Is it possible to install a Konica Minolta print driver on Big Sur with an M1 processor without Rosetta2?
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Reference
ID: KBA00067345
Updated: 7/14/2021 11:35:04 AM
Related Products:bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 4050i,bizhub
450i,bizhub 458,bizhub 458e,bizhub 4700i,bizhub 4750i,bizhub 550i,bizhub 558,bizhub 558e,bizhub
650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub C368,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub
C659,bizhub C750i,bizhub C759

Reference
Due to a limitation imposed by Apple in Big Sur when using an M1 processor, it is not possible to
provide a print driver that does not require the use of Rosetta2. Since this is a limitation on Apple's side,
this affects all printer OEM's print drivers, not just Konica Minolta.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 542 of 582
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With VLAN enabled E­301 error occurs with Scan to Email or scanning from NW2
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Problem Solution
ID: KBA00067415
Updated: 8/17/2021 12:36:09 PM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub
4700i,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub
C3851,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C658,bizhub C659,bizhub C759

Problem
On devices with VLAN settings enabled, if you select an E­mail Scan destination from NW2, the
destination may not be displayed, and if you leave it unattended, an E­301 error will occur. Or, even if
the destination is displayed, an E­301 error may occur after sending an E­mail scan.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version based on models listed below. The latest version
firmware is available for download via One Stop Product Support.

bizhub C250i/C300i/C360i/C450i/C550i/C650i/C750i/C4050i/C3350i/C4000i/C3300i/C3320i ­
firmware version G00­J9
bizhub 300i/360i/450i/550i/650i/750i/4750i/4050i/4700i ­ firmware version G00­J9
bizhub ­ C458/C558/C658 ­ firmware version GCA­Y1
bizhub C659/C759/808/958 ­ firmware version GCA­Y1
bizhub C258/C308/C368/C3851/C3351/458/558/308/368/458e/558e/658e/4052/4752 ­ firmware
version GCA­X4
bizhub C227/C287227/287 ­ firmware version GCA­Y0
bizhub 308e/368e ­ firmware version GCA­X8

Attachments
Double­click paper clip icon to view the attachment

_OP_On devices with VLAN settings enabled, an E­301 error occurs when selecting an E­mail scan destination
or sending a scan from NW2.pdf (963.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Login error occurs using Fiery® printing even though User and Password
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Problem Solution
ID: KBA00067428
Updated: 8/17/2021 12:46:00 PM
Related Products:bizhub C258,bizhub C300i,bizhub C308,bizhub C360i,bizhub C368,bizhub C450i,bizhub
C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C759

Problem
Login error occurs at Fiery® printing even though User and Password is correctly set on Fiery® print
driver.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware based on the models listed below. The latest version firmware
is available for download via One Stop Product Support.

bizhub C750i ­ G00­J9 or newer

bizhub C650i/C550i/C450i ­ G00­J9 or newer
bizhub C360i/C300i/C250i ­ G00­J9 or newer
bizhub C759/C659 ­GC7­X8 or newer
bizhub C658/C558/C458 ­ GC7­X8 or newer
bizhub C368/C308/C258 ­ GC9­X4 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 544 of 582
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Storage Management Setting menu option is missing

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Problem Solution
ID: KBA00067568
Updated: 8/18/2021 9:38:59 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C258,bizhub C368,bizhub C458,bizhub
C558,bizhub C658

Problem
Storage Management Setting menu option is missing under Administrator Setting ­> Security Settings.

Solution
CAUSE: Possible corrupt Hard Drive (HDD)

SOLUTION: Unset and reset HDD. Perform the following.

1. Select Counter
2. Select Display Keypad
3. Press Stop 00. Stop 01
4. If applicable input CE password 9272 4 times (Default).
5. Select State Confirmation
6. Select Memory/Storage Adjustment
7. Select Format
8. Select Logical
9. Press Start
10. Press End when completed
11. Press Exit

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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ID & Print: Jobs do not show up when logged in

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Problem Solution
ID: KBA00067712
Updated: 8/25/2021 12:51:03 PM
Related Products:bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 4050i,bizhub
450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub C360i,bizhub
C368,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C658,bizhub C659,bizhub C750i,bizhub C759

Problem
When using ID & Print, upon logging in, your print jobs do not appear in the ID & Print screen

However, if you look at the Job List, the jobs have been received and are currently stored in the MFP.

Solution
CAUSE: This is caused by using a different External Server for your MFP login and in the print driver.

SOLUTION: Ensure the external setting used at the panel and used in the driver under User
Authentication/Account Track ­> User Authentication ­> Server Setting are the same.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 546 of 582
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ID & Print: Jobs do not show up when logged in (cont.)

Note: If using IC­Card Authentication, the same applies for the External Server Setting found in PSWC
­> User Auth/Account Track ­> LDAP­IC Card Authentication Setting ­> Server Registration ­> Edit ­>
External Server Connection

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 547 of 582
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Locate the serial number on Workgroup models

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How To
ID: KBA00068532
Updated: 9/23/2021 4:06:21 PM
Related Products:bizhub 224e,bizhub 284e,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
364e,bizhub 367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub 550i,bizhub
558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub
C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C364,bizhub
C364e,bizhub C368,bizhub C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub
C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub
C659,bizhub C750i

Question
Where is the serial number located on the workgroup MFP's?

Answer
Open the right side door, the serial number is located on the left side of frame. Refer to image below.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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E­301
Return to Contents
Known Error
ID: KBA00068533
Updated: 9/23/2021 1:18:25 PM
Related Products:bizhub 227,bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 458,bizhub 458e,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659

Error
When saving a specific PDF file via USB memory and printing directly from the USB memory, E­301
occurs

Root Cause
Firmware requires updating.

Workaround/Fix
Install firmware version G00­X4 or newer. The latest version firmware is available for download via One
Stop Product Support.
:

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Force certain settings with the UPD

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How To
ID: KBA00068546
Updated: 10/4/2021 1:30:59 PM
Related Products:bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 4050i,bizhub
450i,bizhub 458,bizhub 458e,bizhub 4700i,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub
658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C250i,bizhub C258,bizhub C300i,bizhub C308,bizhub
C3350i,bizhub C360i,bizhub C368,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub
C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Question
How to force certain defaults with the Administrator Customize feature withType­3 UPD?

Answer
This can be done by changing the default setting or locking the setting so it cannot be changed. To
access the feature, bring up print queue properties and go to the Settings Tab ­ > Administrator
Customize
Note: A full list of options can be found in the attached screenshots.

Attachments
Double­click paper clip icon to view the attachment

Printer Properties_Admin_Customize.png (97.20 KB)

Options_1_Admin_Customize.png (47.90 KB)

Options_2_Admin_Customize.png (55.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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User Counter is not displayed in Page Scope Enterprise Suite

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Problem Solution
ID: KBA00068649
Updated: 10/4/2021 11:29:44 AM
Related Products:bizhub C258,bizhub C308,bizhub C458,bizhub C558,bizhub C658

Problem
User Counter is not displayed in Page Scope Enterprise Suite (PSES).

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install firmware version GCA­X4 or newer. The latest version firmware is available for
download via One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Part number for the DF adjusting sheet

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Reference
ID: KBA00068711
Updated: 10/5/2021 10:55:10 AM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 367,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub
550i,bizhub 552,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 652,bizhub 654,bizhub
654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub
C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub
C300i,bizhub C308,bizhub C360i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub
C450i,bizhub C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub
C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C754,bizhub C759

Reference
Part number for the DF adjusting sheet is (p/n A782945003). It can be found in the parts manuals
under Accessory Parts.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Specific document is printed by direct print, some letters are displayed with "?".
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Problem Solution
ID: KBA00068734
Updated: 10/12/2021 2:06:44 PM
Related Products:bizhub 308,bizhub 368,bizhub C258,bizhub C308

Problem
When a specific document is printed by direct print, some letters are displayed with "?".

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install firmware version GCA­X4. The latest version firmware is available for download via
One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Copy kit counter section of counter list is left with blank

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Problem Solution
ID: KBA00068803
Updated: 10/4/2021 2:19:21 PM
Related Products:bizhub C258,bizhub C308

Problem
The copy kit counter section of counter list is left blank.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install firmware version GCA­X4 or newer. The latest version firmware is available for
download via One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Enable login by auto­selecting a certificate on the 2 types of CAC cards that each have a UPN certificate with different digits

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Problem Solution
ID: KBA00069005
Updated: 10/21/2021 10:12:01 AM
Related Products:bizhub 368,bizhub 4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub
558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub
C3851FS,bizhub C458,bizhub C558

Problem
There are 2 types of cards that either have a PIV­Auth Certificate (16­digit UPN) or a Signature Certificate (10­digit UPN). On these
cards, a certificate needs to be selected automatically so that PKI Authentication Login will be performed.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version based on model listed below. The latest version
firmware is available for download via One Stop Product Support.

bizhub C659/C759 ­ GCA­Y1 or newer

bizhub C458/C558/C658 ­ GCA­Y1 or newer
bizhub C258/C308/C368 ­ GCA­X4 or newer
bizhub C227/C287 ­ GCA­Y0 or newer
bizhub C3351/C3851 ­ GCA­X4 or newer
bizhub 458e/558e/658e ­ GCA­Y1 or newer
bizhub 308e/368e ­ GCA­X8 or newer
bizhub 458/558 ­ GCA­X4 or newer
bizhub 808/958 ­ GCA­Y1 or newer
bizhub 4052/4752 ­ GCA­X4 or newer
bizhub 227/287 ­ GCA­Y0 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Set up advanced features in a driverless printing environment

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How To
ID: KBA00069023
Updated: 10/27/2021 4:39:24 PM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress 6136P,AccurioPress 6136P
MICR,AccurioPress C12000,AccurioPress C14000,AccurioPress C2060,AccurioPress
C2070,AccurioPress C2070P,AccurioPress C3070,AccurioPress C3080,AccurioPress
C4070,AccurioPress C6085,AccurioPress C6100,AccurioPress C7090,bizhub 287,bizhub 300i,bizhub
308,bizhub 308e,bizhub 360i,bizhub 367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 450i,bizhub
458,bizhub 458e,bizhub 4700i,bizhub 4750,bizhub 4750i,bizhub 550i,bizhub 558,bizhub 558e,bizhub
650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub
C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub
C3851,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C658,bizhub C750i,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub PRESS 1250P
M I C R,bizhub PRESS 2250P,bizhub PRESS C1060,bizhub PRESS C1085,bizhub PRESS C1100,bizhub
PRO 1100,bizhub PRO 951

Question
How to use advanced features in a driverless printing environment?

Answer
Follow the procedure outlined below to setup print for advance features Secure Print, Account Track,
User Authentication etc..

If a driver can not be used in some environment, then static values will have to be created and inserted
into the DataStream.

This procedure is intended to get those values, but its implementation on the host is not covered here,
there are too many variables to do that.

This procedure will help to get the values that work with the device and then they can be applied to the
host with reasonable assurance that they will work.

­­­­­­­­­­­­­­­­­­­­­­­­­
Procedure:

With the Windows Print driver setup for the intended machine as default, create a Word document,
usually a multi page if duplexing, but not really important for what you are doing.

Then select Print and set up the features that you want and print.

Verify that it worked.

Go back to Word and select Print again, hit the drop down for the printer and scroll and select Print to
File.

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Set up advanced features in a driverless printing environment (cont.)

Select Print and you will then get a save as file dialog box, save the file

Now using an editor like Notepad ++, open the file.

ALL of the PJL commands are there, you need to pick out only the ones you need, some commands are
dependent on other commands.

Please refer to the attached cheat sheet to help determine the dependent commands.

Attachments
Double­click paper clip icon to view the attachment

Finishing features cheat sheet (2.00 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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The registration of device certificate may not work

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Problem Solution
ID: KBA00069109
Updated: 11/4/2021 6:03:12 AM
Related Products:bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub
368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub 4700i,bizhub 4750i,bizhub 4752,bizhub
550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub
C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub
C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub
C659,bizhub C750i,bizhub C759

Problem
The registration of device certificate may not work depend on the registration method.
Note: The following scenario's can also occur
Scenario 1:
When the device certificate is registered via an application using OpenAPI message, it generates an
error if the file size of the certificate is over above maximum size limit.
Scenario 2:
When the device certificate is registered via Page Scope Web Connection, it generates and error if the
public key size in certificate is over above maximum size limit

Solution
CAUSE: Firmware anomaly.

SOLUTION: As a temporary workaround: Register the device certificate via Page Scope Web
Connection Firmware will be released to correct this issue.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Unable to log into MarketPlace DropBox

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Problem Solution
ID: KBA00069203
Updated: 11/2/2021 8:55:17 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4052,bizhub 458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub
958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub
C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759

Problem
Unable to log into MarketPlace DropBox

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the firmware version listed below based on model. The latest version firmware is
available for download via One Stop Product Support.

bizhub 227/287 = A7AH0Y0­F000­GW3­X8

When you apply this firmware (GW3­X8) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X8) after updating the firmware to GW2­X8 with "FW Remote Update Tool".

bizhub 308/368 = A9HJ0Y0­F000­GW3­X4

When you apply this firmware (GW3­X4) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X4) after updating the firmware to GW2­X4 with "FW Remote Update Tool”.

bizhub 308e/368e = AA6V0Y0­F000­GW3­X8

When you apply this firmware (GW3­X8) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X8) after updating the firmware to GW2­X8 with "FW Remote Update Tool".

bizhub 458/558 = A9HG0Y0­F000­GW3­X4

When you apply this firmware (GW3­X4) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X4) after updating the firmware to GW2­X4 with "FW Remote Update
Tool".

bizhub 558e/658e = AA6R0Y0­F000­GW3­X8

When you apply this firmware (GW3­X8) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X8) after updating the firmware to GW2­X8 with "FW Remote Update Tool".

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 559 of 582
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Unable to log into MarketPlace DropBox (cont.)

bizhub 808/958 = A7950Y0­F000­GW3­X8

When you apply this firmware (GW3­X8) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X8) after updating the firmware to GW2­X8 with "FW Remote Update Tool".

bizhub 4052/4752 = AA1P0Y0­F000­GW3­X4

When you apply this firmware (GW3­X4) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X4) after updating the firmware to GW2­X4 with "FW Remote Update Tool".

bizhub C227/C287 = A7970Y0­F000­GW3­X8

When you apply this firmware (GW3­X8) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X8) after updating the firmware to GW2­X8 with "FW Remote Update Tool".

bizhub C258/C308/C368 = A7PU0Y0­F000­GW3­X4

When you apply this firmware (GW3­X4) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X4) after updating the firmware to GW2­X4 with "FW Remote Update Tool".

bizhub C458/C558/C658 = A79J0Y0­F000­GW3­X8

When you apply this firmware (GW3­X8) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X8) after updating the firmware to GW2­X8 with "FW Remote Update Tool".

bizhub C659/C759 = A8JE0Y0­F000­GW3­X8

When you apply this firmware (GW3­X8) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X8) after updating the firmware to GW2­X8 with "FW Remote Update Tool".

bizhub C3351/C3851 = A92E0Y0­F000­GW3­X4

When you apply this firmware (GW3­X4) remotely (via WWRSPF/RDT/Internet ISW/Machine Auto
Update), please apply (GW3­X4) after updating the firmware to GW2­X4 with "FW Remote Update
Tool".

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 560 of 582
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Install PCL fonts permanently on the device without using a Windows® OS.
Return to Contents
How To
ID: KBA00069214
Updated: 11/9/2021 6:01:51 AM
Related Products:bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 367,bizhub
368,bizhub 368e,bizhub 450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub
650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub
C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C360i,bizhub
C368,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C658,bizhub C659,bizhub C750i,bizhub C759

Question
How to install PCL fonts permanently on the device without using a Windows® Operating System (OS).

Answer
Please refer to the attached documentation outlining the procedure. To view the PDF, you may need to
download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

How to install PCL font on the Hard drive without using Windows OS.pdf (274.30 KB)

escape character.txt (1 bytes)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 561 of 582
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LK­114 Server­less Pull printing changes for version.4.3

Return to Contents
Reference
ID: KBA00069401
Updated: 11/16/2021 5:47:55 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 360i,bizhub 367,bizhub 368,bizhub
368e,bizhub 450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub
658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C360i,bizhub C368,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Reference
1. Specification change/function addition Remove mutual exclusion of TM machine and ST machine
Allow confirmation of the LK­114 configuration with user permissions

2. Specification change/function addition in LK­114 Manager Port ver4.1.00000.02241?Available only in

.NET 4.0 or later (NET 3.5 or earlier is not necessary)?Support Point & Print

3. Specification change/function addition in LK­114 SetupTool ver.4.1.00000.04301?Support LK­114

Ver3 or later. Available only in .NET 4.0 or later (NET 3.5 or earlier is not necessary)

LK­114 ver3.0 is not guaranteed for “i” series.

Limitations from Lk­114 version 4.1 to vesrion 4.3

The number of the Storage Machines in the LK­114 Domain is max 30 MFPs.
In LK­114 Ver4.1/4.2, the Topology Management Machine cannot be used as a Storage Machine,
but can be used as a Client Machine.
In LK­114 Ver4.3, the Topology Management Machine can be used as a Client Machine and as a
Storage Machine.
In LK­114 ver4.1 or later, even just one group uses LK­114 solely, the group still must have one
Topology Management Machine in it.
If MFP is not supported by LK­114 ver4.1 or later, it cannot join in the LK­114 Domain.

Max 48 PC units can connect to RAW port 9100 simultaneously.

If the 49th PC sends a document to Storage Machine which is connected with 48 PCs, LK­
114_ManagerPort can disperse the 49th PC‘s document to the 2nd ST. If the 2nd ST is connected 48
PCs as well, then the 49th PC have to wait until the ongoing session is done. If you use LK­
114_ManagerPort ver3.0.00100, each user connection can be dispersed to max 9 STs in the group.

If a user send a document to Storage Machine while the other user is sending a large volume of data to
the same Storage Machine for a long period of time, it takes a while to display his/her print document on
the panel, and it causes a problem of no print out. To avoid this inconvenience, a new function, such as
LK­114_ManagerPort can detect the volume of usage on each Storage Machine to distribute the
documents to the lower usage Storage Machine, is added.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 562 of 582
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LK­114 Server­less Pull printing changes for version.4.3 (cont.)

Until now, the LK­114 Server­Less Pull­Printing was able to install only one LK­114_ManagerPort per
PC. Also, to print documents from the other LK­114 domain, it had to change the settings of the
registered primary MFP and Secondary MFP on the LK­114_ManagerPort to the other MFPs in the
other domain. As the result, the domain switching function was added to LK­114_ManagerPort(*).
Furthermore, by combining UPD driver, it becomes available to use LK­114 Server­Less Pull­Printing
without resetting.

* The user can add/change (switch) the destination domain and group in the ManagerPort application.

Except when limited on OS.

Some functions, such as port creation, need administrator authority.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 563 of 582
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Printing from Microsoft Store App might fail to print in Point & Print Environment
Return to Contents
Problem Solution
ID: KBA00069540
Updated: 3/3/2022 9:31:07 AM
Related Products:bizhub 287,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 4052,bizhub
458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub
C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C658,bizhub C659,bizhub C759

Problem
Printing from Microsoft Store App might fail to print in Point & Print Environment.

Solution
CAUSE: When printing using the KONICA MINOLTA printer driver's "Authentication print", "Secure
Print", and "Save in User Box" functions in the Point & Print environment, the printing process must be
performed on the client side (CSR: client­side rendering).

However, when printing from a Microsoft Store app in a Point & Print environment, the printing process
may take place on the print server (SSR: Server Side Rendering) by OS itself.

At this time, when the print processing on the print server side could not obtain the authentication
information on the client side, that processing tries to display the pop­up UI to perform the
authentication print, but the OS restricts the display of UI and the print processing stops. We have
contacted Microsoft regarding the cause of this problem and have received the following three
comments.

1. Depending on the specifications of the Microsoft Store app, the printing flow during Point & Print
may differ from that of the desktop app.
2. Some judgment conditions of CSR / SSR at Point & Print cannot be controlled from the driver.
3. When you enforce CSR, you must specify Group Policy on the client PC, but this setting affects
all print queues in the PC, including third­party drivers.

Based on the above view, this phenomenon may occur even when the check of the following items is
ON.

Printer properties> Sharing tab> Render print jobs on the client computers

SOLUTION: Perform the following workaround.

Please apply each of the following workarounds in order and confirm the result.
ex) Apply the 2nd workaround when the 1st workaround is not effective.
1. Restart the spooler service on the print server.
2. Change the setting of "Printer properties> Sharing tab> Render print jobs on the client computers" on
the print server as the following steps.
2­1. Change the setting from ON (the default setting) to OFF
2­2. Click "Apply" button

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 564 of 582
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Printing from Microsoft Store App might fail to print in Point & Print Environment (cont.)
2­3. Change the setting from OFF to ON
2­4. Click "Apply" button
It possibly takes a bit of time to be reflected the above setting on the client PC.
3. Restart the print server.
4. Forcibly change the setting to CSR (Client­Side Rendering). If you need to implement option "4.", the
information on the environment to be applied in is necessary. So please escalate it to KMI if you need
countermeasures.

There are cases where the countermeasures cannot be applied, such as when an SSR environment is
required for printing by a customer who has installed a print monitoring system.
Therefore, when escalating, please provide information about the system configuration of the customer
environment.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 565 of 582
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Scan to Email, "Server disk full" message

Return to Contents
Problem Solution
ID: KBA00056206
Updated: 12/7/2021 11:44:43 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 458e,bizhub
558,bizhub 558e,bizhub 658e,bizhub C258,bizhub C308,bizhub C368,bizhub C558,bizhub C658,MFX­
C2590,MFX­C3090,MFX­C3690,MFX­C4590,MFX­C5590

Problem
Scan to email failing with Server disk full message.

Solution
CAUSE: Data corruption inside the machine between the MFP board and the HDD.

SOLUTION: Perform the steps below.

1. Run Self Diagnostic Full [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4 (default)
­> State Confirmation].
2. Perform Clear All data [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4 (default) ­
> System 1 ­> Initialization].
3. Perform Logical format (eMMCB) [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4
(default) ­> State Confirmation ­> Memory Storage Adjustment ­> Format].
4. Install the HDD [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4 (default) ­>
System 2 ­> HDD].
5. Perform Logical format (HDD) [Menu ­> Counter ­> Stop, 0, 0, Stop, 0, 1 ­> CE Password: 9272 x4
(default) ­> State Confirmation ­> Memory Storage Adjustment ­> Format].
6. Rebuild the Address Book or install an image of the Address Book from same series of machine.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 566 of 582
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Unable to Send or Receive faxes.

Return to Contents
Problem Solution
ID: KBA00069556
Updated: 12/21/2021 6:15:06 AM
Related Products:bizhub C258,bizhub C308,bizhub C558,bizhub C658

Problem
The following Fax issues are also reported:

Unable to Send or Receive faxes.

Fax "Initialization" selection is not available in Service Mode, Fax section.
When selecting OFF Hook, there is no response.

Solution
CAUSE: HDD not installed.

SOLUTION: Enable HDD by following the steps below.

Access Service mode
1. Select Counter.
2. Select Display Keypad.
3. Press Stop 00. Stop 01.
4. If applicable input CE password 9272 4 times (Default).
5. Select System 2.
6. Select HDD.
7. Set to "Installed".

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 567 of 582
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Poor OCR recognition

Return to Contents
Problem Solution
ID: KBA00069728
Updated: 12/16/2021 10:26:49 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 458,bizhub 558e,bizhub
658e,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C308,bizhub C3351,bizhub
C3851,bizhub C3851FS,bizhub C458,bizhub C558,bizhub C658,bizhub C659,bizhub C759

Problem
Poor OCR recognition on previous models.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install firmware version G00­X4 or newer. The latest version firmware is available for
download via One Stop Product Support.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 568 of 582
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Copy Protection Utility Ver. 2.2.20000

Return to Contents
Reference
ID: KBA00069741
Updated: 1/11/2022 8:24:06 AM
Related Products:bizhub 223,bizhub 227,bizhub 283,bizhub 284e,bizhub 287,bizhub 308,bizhub
363,bizhub 364e,bizhub 368,bizhub 423,bizhub 454e,bizhub 458,bizhub 501,bizhub 552,bizhub
554e,bizhub 558,bizhub 601,bizhub 652,bizhub 654,bizhub 654e,bizhub 751,bizhub 754,bizhub
754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C280,bizhub
C284,bizhub C284e,bizhub C287,bizhub C308,bizhub C3351,bizhub C360,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub C452,bizhub C454,bizhub C454e,bizhub
C458,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C558,bizhub C652,bizhub
C652DS,bizhub C654,bizhub C654e,bizhub C658,bizhub C754,bizhub C754e,Other

Reference
This application is no longer supported.

Restrictions­

When using this application combined with the products below, the firmware versions available are
limited.

The supported firmware versions are as follows.

bizhub C352/C352P/C300 Ph2.01 (Card Ver.8 [9J06­0100­G00­07­***]) or newer
bizhub C250/C250P Ph2.01 (Card Ver.81 [4038­0100­G00­75­***]) or newer
bizhub C658/C558/C458 Function Version up to 4.0
bizhub C368/C308/C258 Function Version up to 4.0
bizhub C287/C227 Function Version up to 4.0
bizhub C3851/C3351/C3851FS Function Version up to 4.0
bizhub 958/PRO 958/808/758 Function Version up to 4.0
bizhub 558/458 Function Version up to 4.0
bizhub 368/308 Function Version up to 4.0
bizhub 367/287/227 Function Version up to 4.0

For information on the firmware version of your product and upgrades, contact a service center or the
dealer where you purchased the MFP product.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 569 of 582
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Finishers Compatibility List

Return to Contents
Reference
ID: KBA00069796
Updated: 1/13/2022 10:24:18 AM
Related Products:bizhub 224e,bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub
308e,bizhub 360i,bizhub 364e,bizhub 368,bizhub 368e,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654,bizhub 654e,bizhub
658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C450i,bizhub C454,bizhub
C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub
C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759

Reference
Reference attached List of Finishers and compatible workgroup machines. To view the PDF, you may
need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

FINISHERS AND COMPATIBLE MFPS.pdf (413.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 570 of 582
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Copy screen appears after pressing the OK button in an error message

Return to Contents
Problem Solution
ID: KBA00065419
Updated: 1/11/2022 10:20:29 AM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub
4700i,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub
C3851,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C659,bizhub C750i

Problem
After logging in as a Public user, log in and out from the Browser Authentication application and execute
the PullPrint application. An error message will appear. Press the OK button. A Copy screen will appear
instead of the Menu screen.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version based on model listed below. The latest version
firmware is available for download via One Stop Product Support.

bizhub
C759/C659/C658/C558/C458/C287/C227/658e/558e/458e/368e/308e/958/808/758/367/287/227
­ GC5­X8 or newer
bizhub C368/C308/C258/C3851/C3351/558/458/368/308/4752/4052 ­ GC7­X4 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 571 of 582
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Printing through Windows® 2016 server locks up print spooler

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Problem Solution
ID: KBA00042263
Updated: 1/25/2022 11:10:46 AM
Related Products:bizhub 284e,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub
654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub
C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub
C308,bizhub C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4000i,bizhub
C4050i,bizhub C450i,bizhub C454,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub
C558,bizhub C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C750i,bizhub C754,bizhub
C754e,bizhub C759,MFX­C2260,MFX­C2280,MFX­C2590,MFX­C2860,MFX­C2880,MFX­C2880N,MFX­
C3090,MFX­C3680,MFX­C3680N,MFX­C3690,MFX­C4590,MFX­C5580N,MFX­C5590

Problem
When printing to User box on the MFP through Windows® server 2016,using Windows® 10
from Microsoft® Edge or Microsoft® Photo Viewer
the print spooler locks up (spooler needs to be stopped and restarted) which results in the MFP locking
up as well.

Solution
CAUSE: When printing from Appx applications, job is being rendered incorrectly causing the job to
become corrupt.

SOLUTION: Perform the following steps to correct the issue.

1. Log onto the print server and open print management
2. Under the "Drivers" section on the left hand side of print management, right click on the Konica
Minolta driver, go to isolation and select "none"
3. Under the "Printers" section on the left hand side of print management, right click on the Konica
Minolta printer and select properties
in properties go to sharing
4. Under sharing, deselect "Render print jobs on client computers"
5. Click "Apply", "OK"
6. Right click on the Konica Minolta printer again and select properties
in properties go to sharing
7. Under sharing, reselect "Render print jobs on client computers"
8. Click "Apply", "OK"

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

©2022 Konica Minolta Business Solutions U.S.A., Inc Page 572 of 582
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Window 11, it may fail to open a scanned document saved in the MFP Shared Folder
Return to Contents
Problem Solution
ID: KBA00070138
Updated: 2/2/2022 1:11:13 PM
Related Products:bizhub 287,bizhub 308,bizhub 360i,bizhub 368,bizhub 368e,bizhub 4050i,bizhub
4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 558,bizhub
558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub
C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub
C360i,bizhub C368,bizhub C3851,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub
C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Problem
Windows® 11, it may fail to open a scanned document saved in the MFP Shared Folder. After turning
Main switch on the MFP OFF/ON, it may be possible to open the file. However, the file may become
impossible to open after several attempts.

Solution
CAUSE: Firmware anomaly.

SOLUTION: Follow the workaround outlined below.

Use "Download to PC" function of Web Connection.
Web Connection ­> Box ­> Open User Box ­> Select User Box ­> Select document ­> File Download ­>
Download to PC ­> OK ­> File Download ­> Save

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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SSL/TLS communication fails as Device Certificate is expired

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How To
ID: KBA00070140
Updated: 3/3/2022 10:32:04 AM
Related Products:bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub
368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub 4700i,bizhub 4752,bizhub
550i,bizhub 558,bizhub 558e,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub
C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3851,bizhub C4000i,bizhub C4050i,bizhub
C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Question
SSL/TLS communication fails as Device Certificate is expired. (Unable to open Web Connection/Printing
fails)

Answer
CAUSE: Device Certificate expired.

SOLUTION: Use the following Recovery Method or Workaround.

Recovery Method]
Remove the Device Certificate and disable SSL/TLS.
Utility ­> Administrator Settings ­> Security Settings ­> Security Details ­> Initialize ­> Network Settings
Note: Network settings are initialized. Set up according to the network environment such as creating a
new Device Certificate and enabling SSL/TLS.

[Workaround]
Before the Device Certificate expires, create a new Device Certificate and remove the old Device
Certificate.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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E­mail RX Print prints maximum 16 E­mails when receiving many E­mails from Gmail at a time
Return to Contents
Reference
ID: KBA00070350
Updated: 2/23/2022 7:21:59 AM
Related Products:bizhub 308,bizhub 308e,bizhub 360i,bizhub 368,bizhub 368e,bizhub 4050i,bizhub
450i,bizhub 458,bizhub 458e,bizhub 4750i,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub
658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub
C300i,bizhub C308,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub
C3851,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub
C658,bizhub C659,bizhub C750i,bizhub C759

Reference
This is specification: MFP receives maximum 16 E­mails in mail server at a POP polling. At the next POP
polling, Gmail returns there is no new E­mail.

Workaround:
Use recent mode of Gmail. Add recent: in front of [Login Name] of [E­mail RX (POP)]. For example,
recent:example@gmail.com.
[Utility] ­> [Administrator] ­> [Network] ­> [E­mail Setting] ­> [E­mail RX (POP)] ­> [Login Name]

FYI:
https://support.google.com/mail/answer/7104828#zippy=%2Ci­want­to­download­emails­on­multiple­
email­clients
https://support.google.com/a/answer/6089246?hl=en#zippy=%2Chow­does­recent­mode­work

Note: In POP recent mode, MFP receives all messages from All Mail (Spam and Trash are excluded)
from the last 30 days. Received messages are moved to Trash. Before changing the setting to recent
mode, move messages that are not needed to be printed to Trash.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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If the root certificate signature algorithm is SHA1, a warning will be displayed in the browser
Return to Contents
Problem Solution
ID: KBA00070439
Updated: 2/23/2022 8:14:35 AM
Related Products:bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 368,bizhub 4050i,bizhub
4052,bizhub 450i,bizhub 458,bizhub 458e,bizhub 4700i,bizhub 4750i,bizhub 550i,bizhub 558,bizhub
558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub C227,bizhub C250i,bizhub C258,bizhub C287,bizhub
C300i,bizhub C3300i,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub
C3851,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Problem
When accessing the Konica Minolta website with [SSL communication of SHA1 certificate] set to [Allow
with Warning] in the security settings of the MFP web browser, The warning message "Certificate has
been signed with SHA1" is displayed. On the other hand, if you access the KM website from your PC, no
warning is displayed.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware version based on the model (s) listed below. The latest version
firmware is available for download via One Stop Product Support.

bizhub C750i ­ G00­K8 or newer

bizhub C650i/C550i/C450i ­ G00­K8 or newer
bizhub C360i/C300i/C250i ­ G00­K8 or newer
bizhub C4050i/C3350i ­ G00­K8 or newer
bizhub C4000i/C3300i ­ G00­K8 or newer
bizhub C3320i ­ G00­K8 or newer
bizhub 750i ­ G00­K8 or newer
bizhub 650i/550i/450i ­ G00­K8 or newer
bizhub 360i/300i ­ G00­K8 or newer
bizhub 4750i/4050i ­ G00­K8 or newer
bizhub 4700i ­ G00­K8 or newer
bizhub C759/C659 ­ GCD­Y1 or newer
bizhub C658/C558/C458 ­ GCD­Y1 or newer
bizhub C368/C308/C258 ­ GCD­Y0 or newer
bizhub C287/C227 ­ GCD­Y0 or newer
bizhub C3851/C3351 ­ GCD­X4 or newer
bizhub 658e/558e/458e ­ GCD­Y1 or newer
bizhub 368e/308e ­ GCD­X8 or newer
bizhub 558/458 ­ GCD­X4 or newer
bizhub 368/308 ­ GCD­X4 or newer
bizhub 958/808/758 ­ GCD­Y1 or newer
bizhub 4752/4052 ­ GCD­X4 or newer
bizhub 367/287/227 ­ GCD­X4 or newer

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If the root certificate signature algorithm is SHA1, a warning will be displayed in the browser (cont.)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Performing WSD scan

Return to Contents
Problem Solution
ID: KBA00070459
Updated: 3/1/2022 8:39:04 AM
Related Products:bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub 4052,bizhub 458,bizhub
458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub
C258,bizhub C287,bizhub C308,bizhub C3351,bizhub C368,bizhub C3851,bizhub C3851FS,bizhub
C458,bizhub C558,bizhub C658,bizhub C659

Problem
While performing WSD scan, if another WSD scan is started continuously, the ongoing job cannot be
completed.

Solution
CAUSE: Firmware requires updating.

SOLUTION: Install the following firmware based on model listed below. The latest version firmware is
available for download via One Stop Product Support.

bizhub C759/C659 ­ GCD­Y1 or newer

bizhub C658/C558/C458 ­ GCD­Y1 or newer
bizhub C368/C308/C258 ­ GCD­X4 or newer
bizhub C287/C227 ­ GCD­Y0 or newer
bizhub C3851/C3351 ­ GCD­X4 or newer
bizhub 658e/558e/458e ­ GCD­Y1 or newer
bizhub 368e/308e ­ GCD­X8 or newer
bizhub 558/458 ­ GCD­X4 or newer
bizhub 368/308 ­ GCD­X4 or newer
bizhub 958/808/758 ­ GCD­Y1 or newer
bizhub 4752/4052 ­ GCD­X4 or newer
bizhub 287/227 ­ GCD­Y0 or newer

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Rightfax: Confirmation pages do not print

Return to Contents
Problem Solution
ID: KBA00071203
Updated: 3/30/2022 7:24:17 AM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 458,bizhub
458e,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 558,bizhub 558e,bizhub 650i,bizhub 658e,bizhub
750i,bizhub 808,bizhub 958,bizhub C227,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub
C360i,bizhub C3851,bizhub C3851FS,bizhub C450i,bizhub C458,bizhub C550i,bizhub C558,bizhub
C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Problem
Rightfax: Confirmation pages do not print.

Solution
CAUSE: Print without Authentication was set to Restrict.

SOLUTION: Perform the steps below.

1. Web into the machine .
2. Log into Admin mode ­> User Auth/Account Track ­> Print Without Authentication:
Set the value to Allow.
4. Select OK and log out.

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Authentication failed message when logging in while job is scanning large jobs.
Return to Contents
Problem Solution
ID: KBA00071615
Updated: 4/26/2022 9:33:08 AM
Related Products:bizhub 227,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
367,bizhub 368,bizhub 368e,bizhub 450i,bizhub 458,bizhub 458e,bizhub 550i,bizhub 558,bizhub
558e,bizhub 650i,bizhub 658e,bizhub 750i,bizhub 808,bizhub 958,bizhub C227,bizhub C250i,bizhub
C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C360i,bizhub C368,bizhub C450i,bizhub
C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C750i,bizhub C759

Problem
Authentication failed message when logging in while job is scanning large jobs.

Solution
CAUSE: Patch update required.

SOLUTION: Install patch version KofaxEquitrac­5.6.0.0.FIX16673.319 hotfix

The hotfix is for the issue with the 40 print job maximum limitation for release at MFP but it seems to
contain a fix for this issue as well.

This hotfix is available on the KoFax patch site site.

http://delivery.kofax.com/

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Troubleshooting a WebDAV Connection

Return to Contents
Reference
ID: KBA00071703
Updated: 4/21/2022 12:30:31 PM
Related Products:bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub 360i,bizhub
364e,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 450i,bizhub 454e,bizhub 458,bizhub 458e,bizhub
4750i,bizhub 550i,bizhub 554e,bizhub 558,bizhub 558e,bizhub 650i,bizhub 654e,bizhub 658e,bizhub
750i,bizhub 754e,bizhub 808,bizhub 958,bizhub C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub
C258,bizhub C284,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3320i,bizhub
C3350i,bizhub C360i,bizhub C364,bizhub C364e,bizhub C368,bizhub C4050i,bizhub C450i,bizhub
C454,bizhub C454e,bizhub C458,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub
C650i,bizhub C654,bizhub C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub
C754e,bizhub C759

Reference
Please refer to the attached guide on effective ways to troubleshoot a WebDAV connectivity issue. To
view the PDF, you may need to download a free copy of Adobe Reader®.

Attachments
Double­click paper clip icon to view the attachment

WebDAV Troubleshooting.pdf (1,327.80 KB)

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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Windows® 11, it may fail to open a scanned document

Return to Contents
Problem Solution
ID: KBA00071710
Updated: 4/26/2022 1:08:34 PM
Related Products:bizhub 227,bizhub 284e,bizhub 287,bizhub 300i,bizhub 308,bizhub 308e,bizhub
360i,bizhub 364e,bizhub 368,bizhub 368e,bizhub 4050i,bizhub 4052,bizhub 450i,bizhub 454e,bizhub
458,bizhub 458e,bizhub 4750i,bizhub 4752,bizhub 550i,bizhub 554e,bizhub 558,bizhub 650i,bizhub
654,bizhub 654e,bizhub 658e,bizhub 750i,bizhub 754,bizhub 754e,bizhub 808,bizhub 958,bizhub
C224,bizhub C224e,bizhub C227,bizhub C250i,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C300i,bizhub C308,bizhub C3320i,bizhub C3350i,bizhub C3351,bizhub C360i,bizhub
C364,bizhub C364e,bizhub C368,bizhub C3851,bizhub C4050i,bizhub C450i,bizhub C454,bizhub
C454e,bizhub C550i,bizhub C554,bizhub C554e,bizhub C558,bizhub C650i,bizhub C654,bizhub
C654e,bizhub C658,bizhub C659,bizhub C750i,bizhub C754,bizhub C754e,bizhub C759

Problem
Windows® 11, it may fail to open a scanned document saved in the MFP Shared Folder.

Solution
CAUSE: Firmware anomaly.

SOLUTION: Implement the following workaround.

After turning OFF Main Switch of MFP and ON, it might be possible to open the file. However, it might
become impossible to open a file after some file operation.

Use "Download to PC" function of Web Connection.

Web Connection ­> Box ­> Open User Box ­> Select User Box ­> Select document ­> File Download ­>
Download to PC ­> OK ­> File Download ­> Save

© 2022 ­ Konica Minolta Business Solutions U.S.A., Inc.

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