SRS of custom bot using FASTAPI table of contents for the Software Requirements Specification (SRS)
document
1. Introduction
2. Scope
3. Functional Requirements
- 3.1 User Interaction
- 3.2 Knowledge Base
- 3.3 Integration
- 3.4 Customization
- 3.5 Analytics
4. Non-Functional Requirements
- 4.1 Performance
- 4.2 Reliability
- 4.3 Security
- 4.4 Scalability
- 4.5 Accessibility
5.User Interface Design
6. Constraints
7. Assumptions and Dependencies
8. Safety Statement:
1. Introduction
- The purpose of this document is to outline the software requirements for the development of a
custom support bot.
- The support bot will be created using FastBotsAPI website, utilizing its features and capabilities to
deliver efficient and effective support services.
,2. Scope
- The support bot will be designed to assist users with inquiries, troubleshooting, and general support
needs.
- It will operate within a window-based interface, providing a user-friendly experience for interaction.
3. Functional Requirements
- User Interaction
- The bot should greet users upon initiation and provide options for assistance.
- It should be able to understand and respond to user queries in natural language.
- The bot should guide users through troubleshooting steps based on their specific issues.
- Knowledge Base
- The bot should have access to a comprehensive knowledge base to provide accurate information.
- It should be able to retrieve relevant articles, guides, and resources to assist users.
- Integration
- The bot should integrate with existing support systems and databases for seamless information
retrieval.
- It should be able to escalate complex issues to human support agents when necessary.
- Customization
- The bot should allow customization of its responses and behavior based on user preferences and
organizational needs.
- It should support the addition of new features and functionalities as required.
- Analytics
- The bot should track user interactions, queries, and outcomes for analytics purposes.
- It should provide insights into user behavior and areas for improvement.
4. Non-Functional Requirements
- **Performance
- The bot should respond promptly to user queries, minimizing wait times.
- It should be capable of handling multiple concurrent users without performance degradation.
- **Reliability**:
- The bot should operate reliably without frequent crashes or errors.
- It should have mechanisms in place for error handling and graceful degradation.
- **Security**:
- The bot should adhere to security best practices to protect user data and sensitive information.
- It should use encryption for communication and storage of data.
- **Scalability
- The bot should be scalable to accommodate future growth in user base and functionality.
- It should be able to scale both vertically and horizontally as needed.
- **Accessibility
- The bot should be accessible to users with disabilities, adhering to accessibility standards.
- It should support alternative input methods such as keyboard navigation and screen readers.
5. User Interface Design
- The user interface should be intuitive and easy to navigate.
- It should feature clear prompts and options for user interaction.
- The design should be customizable to match the branding and visual identity of the organization.
6. **Constraints**
- The development of the bot should adhere to budgetary and timeline constraints.
- It should comply with any regulatory requirements applicable to the organization and its industry.
7. **Assumptions and Dependencies**
- The successful development and deployment of the bot depend on the availability of necessary
resources and cooperation from stakeholders.
- It assumes that FastBots website provides sufficient functionality and flexibility for the
implementation of the required features.
8.Safety Statement:
This bot prioritizes user privacy and safety. It will not collect any user data, engage in conversations, or
offer personalized support
