TABLE OF CONTENTS

1. Objective of Company 2

2. Objective of Internship 3

3. Work Experience 4

4. Challenge Faced 5

5. Learning Experience 6

6. How Work was Handled 7

7. Business, Functional & Technical Requirements 8

8. Conclusion 10

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Objective Of Company
1. Digital Transformation:
- Objective: Embrace digital technologies, including Salesforce, to transform and modernize
business processes.
- Rationale: The company aims to leverage digital solutions to enhance operational efficiency,
improve customer experiences, and stay competitive in the rapidly evolving electric vehicle
industry.

2. Salesforce Implementation:
- Objective: Successfully implement Salesforce as a central CRM platform across various
departments.
- Rationale: The company recognizes Salesforce as a powerful tool for streamlining processes,
centralizing data, and improving collaboration between different business units.

3. Enhanced Customer Relationship Management:

- Objective: Strengthen customer relationships and improve customer satisfaction through
better management of customer data and interactions.
-Rationale: Salesforce provides tools for effective customer relationship management, allowing
the company to understand customer needs, track interactions, and deliver personalized services.

4. Data-Driven Decision Making:

- Objective: Foster a data-driven decision-making culture by harnessing insights derived from
Salesforce analytics.
-Rationale: Utilizing it’s reporting and analytics capabilities enables the company to make
informed decisions based on real-time data, contributing to strategic planning & business growth.

5. Seamless Integration:
- Objective: Achieve seamless integration of Salesforce with existing enterprise systems used
across different departments.
- Rationale: Integration ensures a cohesive flow of information across various systems,
reducing data silos and providing a unified view of business operations.

6. Adherence to Industry Standards:

- Objective: Ensure compliance with industry regulations and standards, particularly in the
electric vehicle manufacturing sector.
- Rationale: Adherence to standards is critical for maintaining the integrity and security of
sensitive data, as well as meeting legal and industry-specific requirements.

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Objective Of Internship
1. Understanding Business Processes:
- Objective: Gain insights into the intricate business processes of an electric vehicle
manufacturing company.
- Rationale: Understanding how the organization operates and its specific needs is crucial for
customizing Salesforce effectively.

2. Salesforce Configuration and Customization:

- Objective: Acquire hands-on experience in configuring and customizing Salesforce to meet
business requirements.
- Rationale: The trainee is expected to develop skills in customizing Salesforce objects, fields,
workflows, and automation rules to align with the company's unique processes.

3. Integration Skills:
- Objective: Learn to integrate Salesforce with various enterprise systems used across different
departments.
- Rationale: Electric vehicle manufacturing involves diverse technologies; hence, the trainee
must gain proficiency in integrating Salesforce seamlessly with existing systems.

4. Collaboration and Communication:

- Objective: Enhance collaboration and communication skills by working closely with
business analysts, administrators, and end-users.
- Rationale: Effective communication is essential for understanding project requirements,
addressing challenges, and ensuring that Salesforce aligns with business needs.

5. Problem-Solving Skills:
- Objective: Cultivate problem-solving skills, especially in troubleshooting and debugging
Salesforce configurations.
- Rationale: Challenges are inevitable in any project, and the trainee is expected to develop the
ability to identify and solve problems efficiently.

6. Hands-on Project Involvement:

- Objective: Actively participate in a Salesforce implementation project to gain practical
experience.
- Rationale: Real-world project involvement allows the trainee to apply theoretical knowledge,
develop a deeper understanding of Salesforce development, and contribute to the success of the
project.

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Work Experience
1. Understanding Business Processes:
- The trainee started by delving into the electric vehicle manufacturing company's business
processes, interacting with different departments and stakeholders to comprehend the nuances of
the industry-specific workflows.
- Work involved analyzing how different teams within the organization utilized Salesforce for
their daily operations.

2. Salesforce Configuration and Customization:

- Hands-on experience in configuring Salesforce objects, fields, and page layouts to align with
the company's requirements.
- Actively participated in customizing Salesforce workflows and automation rules to streamline
business processes, such as order management and service requests.

3. Integration Skills:
- Collaborated with the IT and development teams to integrate Salesforce with other enterprise
systems, ensuring seamless data flow between different platforms.
- Addressed challenges related to integration, such as data mapping discrepancies and API
compatibility issues.

5. Collaboration and Communication:

- Engaged in regular communication with business analysts, administrators, and end-users to
gather requirements and provide updates on Salesforce configurations.
- Conducted collaborative sessions to ensure that Salesforce met the diverse needs of various
stakeholders.

6. Problem-Solving Skills:
- Faced and addressed challenges related to Salesforce configurations, troubleshooting issues in
a timely manner to minimize disruptions.
- Developed a systematic approach to identifying and resolving problems, collaborating with
the team to implement effective solutions.

7. Hands-on Project Involvement:

- Actively participated in a Salesforce implementation project, contributing to the overall
success of the project by applying theoretical knowledge to practical scenarios.
- Gained experience in project management methodologies and adhered to project timelines
and deliverables.

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Challenges Faced
1. Complex Business Processes:
- Challenge: Understanding and adapting Salesforce to the intricate business processes of an
electric vehicle manufacturing company proved challenging due to the industry's unique
workflows.
- Resolution: The trainee collaborated closely with business analysts and stakeholders to gain a
deep understanding of the processes. Regular meetings and discussions were conducted.

2. Integration Issues:
- Challenge: Integrating Salesforce with various enterprise systems used across different
departments posed challenges, especially regarding diverse technology stacks and data formats.
- Resolution: The trainee worked closely with the IT and development teams to address
integration challenges. This involved learning about API integrations, resolving compatibility
issues, and ensuring data consistency across systems.

3. Customization Alignment:
- Challenge: Tailoring Salesforce to align with the specific needs of the electric vehicle
manufacturing industry required extensive customization, including the creation of custom
objects and workflows.
- Resolution: The trainee actively engaged in collaborative discussions with stakeholders to
identify industry-specific requirements. Customizations were implemented systematically,
ensuring that Salesforce effectively supported processes related to product configurations, order
management, and service requests.

4. Troubleshooting and Debugging:

- Challenge: Various issues arose during the Salesforce development process, necessitating
efficient troubleshooting and debugging.
- Resolution: The trainee developed strong problem-solving skills, systematically identifying
and resolving issues in collaboration with the development team. This involved debugging code,
addressing configuration errors, and implementing effective solutions to minimize disruptions.

5. Project Time Constraints:

- Challenge: The internship's short duration posed a challenge in terms of project timelines and
deliverables.
- Resolution: The trainee adopted a focused and organized approach to project management.
Prioritization of tasks, efficient time management, and clear communication regarding project
milestones were crucial in ensuring that project goals were met within the stipulated timeframe.

5
Learning Experience
1. Hands-on Salesforce Development:
- The trainee actively engaged in hands-on Salesforce development, working on real-world
projects to customize Salesforce objects, fields, workflows, and automation rules.
- This hands-on experience provided a practical understanding of how to translate theoretical
knowledge into tangible configurations within the Salesforce platform.

2. Collaboration and Communication:

- Regular collaboration with business analysts, administrators, and end-users enhanced the
trainee's communication skills.
- Engaging in discussions, conducting meetings, and seeking feedback allowed the trainee to
understand diverse perspectives and effectively communicate technical concepts to non-technical
stakeholders.

3. Problem-Solving Skills:
- The challenges faced during the internship, such as integration issues, data migration
complexities, and troubleshooting requirements, contributed to the development of strong
problem-solving skills.
- The trainee learned to analyze issues systematically, identify root causes, and implement
effective solutions, gaining confidence in addressing complex technical problems.

4. Adaptation to Industry-Specific Needs:

- The internship exposed the trainee to the unique requirements of the electric vehicle
manufacturing industry.
- Customizing Salesforce to align with industry-specific needs, such as product configurations,
order management, and service requests, required a deep understanding of the industry's
processes and a creative approach to adapting Salesforce functionalities.

5. Project Management Exposure:

- Involvement in a Salesforce implementation project provided exposure to project
management methodologies and practices.
- The trainee learned about project timelines, task prioritization, and the importance of meeting
deliverables within the specified timeframe, contributing to a holistic understanding of project
management in a technical setting.

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How Work Was Handled
1. Project Onboarding and Understanding:
- The trainee initiated the internship by thoroughly understanding the project objectives, scope,
and requirements.
- Collaborated with project managers, business analysts, and stakeholders to gather insights
into the goals of the Salesforce implementation within the electric vehicle manufacturing
context.

2. Task Planning and Prioritization:

- Developed a clear understanding of the tasks and deliverables associated with the project.
- Prioritized tasks based on project timelines, urgency, and dependencies, ensuring a strategic
and efficient allocation of time and resources.

3. Salesforce Configuration and Customization:

- Actively engaged in Salesforce configuration and customization tasks, focusing on adapting
the platform to meet the specific needs of the electric vehicle manufacturing industry.
- Implemented changes to Salesforce objects, fields, page layouts, workflows, and automation
rules, aligning them with the identified business requirements.

4. Integration Collaboration:
- Collaborated with the IT and development teams to address integration challenges.
- Worked closely with the teams responsible for other enterprise systems, ensuring a seamless
flow of data between Salesforce and various systems across different departments.

5. Collaborative Problem-Solving:
- Actively engaged in problem-solving, addressing challenges related to Salesforce
configurations, integration, and data migration.
- Collaborated with the development team and stakeholders to identify root causes of issues,
implement solutions, and ensure the smooth progression of the project.

6. Project Timeline Adherence:

- Adhered to project timelines and milestones, ensuring that tasks were completed within the
specified timeframe.
- Regularly communicated progress, challenges, and achievements to project managers and
stakeholders to maintain transparency and alignment with project goals.

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Business Requirements:
- Understanding Industry-Specific Processes:
- Requirement: Gain a deep understanding of the electric vehicle manufacturing industry's
business processes.
- Rationale: This understanding is crucial for customizing Salesforce to meet the specific
needs and workflows of the industry.

- Alignment with Organizational Goals:

- Requirement: Ensure that Salesforce configurations align with the overarching goals and
objectives of the electric vehicle manufacturing company.
- Rationale: Salesforce should be tailored to support and enhance the company's strategic
initiatives and business outcomes.

- User Adoption and Training:

- Requirement: Develop and implement a strategy for user adoption and training.
- Rationale: Successful adoption of Salesforce by end-users is essential for realizing the
benefits of the system. Training sessions and user documentation play a key role in this process.

Functional Requirements:
- Salesforce Customization:
- Requirement: Customize Salesforce objects, fields, and workflows to meet specific business
requirements.
- Rationale: Customizations should align with the functional needs of different departments
within the organization.

- Integration with Existing Systems:

- Requirement: Integrate Salesforce with other enterprise systems used across various
departments.
- Rationale: Seamless integration ensures data consistency and flow between Salesforce and
other systems, avoiding silos of information.

- Data Migration:
-Requirement: Plan and execute data migration from legacy systems to Salesforce.
-Rationale: Accurate and secure data migration is critical for maintaining data integrity and
ensuring a smooth transition to the new platform.

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 - Workflow Automation:
- Requirement: Implement workflow automation to streamline business processes.
- Rationale: Automation reduces manual intervention, enhances efficiency, and ensures
consistency in business operations.

- Reporting and Analytics:

- Requirement: Create custom reports and dashboards to provide actionable insights for
management.
- Rationale: Reporting capabilities are essential for informed decision-making and monitoring
the performance of key business metrics.

Technical Requirements:
- Salesforce Development Skills:
- Requirement: Possess hands-on skills in Salesforce development, including Apex coding,
Visualforce, and Lightning components.
- Rationale: Technical proficiency is necessary for implementing complex customizations and
addressing specific technical challenges.
- API Integration:
- Requirement: Understand and implement API integrations between Salesforce and other
systems.
- Rationale: Integration through APIs facilitates data exchange and interoperability between
different platforms.
- Troubleshooting and Debugging:
- Requirement: Demonstrate proficiency in troubleshooting and debugging Salesforce
configurations.
- Rationale: Quick resolution of technical issues ensures the smooth functioning of the
Salesforce platform and minimizes disruptions.
- Security and Compliance:
- Requirement: Adhere to Salesforce security best practices and ensure compliance with
industry regulations.
- Rationale: Security is paramount in protecting sensitive data, and compliance ensures
adherence to industry standards and legal requirements.

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Conclusion
Work handling during the internship followed a systematic and collaborative approach. The
trainee effectively managed tasks by planning and prioritizing based on project objectives and
timelines. The handling of Salesforce configuration, customization, integration, and data
migration involved a balance of technical expertise and communication skills. Project
management practices were adhered to, ensuring tasks were completed within the stipulated
timeframes, and continuous communication channels were maintained with team members and
stakeholders.

The internship's requirements were categorized into business, functional, and technical aspects.
Business requirements included understanding industry-specific processes, aligning with
organizational goals, and ensuring user adoption through training. Functional requirements
involved Salesforce customization, integration with existing systems, data migration, workflow
automation, and reporting. Technical requirements encompassed Salesforce development skills,
API integration, troubleshooting, and adherence to security and compliance standards.

In conclusion, the Salesforce Development Trainee's one-month internship provided a holistic

learning experience, combining technical skills with industry-specific knowledge and project
management exposure. The challenges faced, work handled, and adherence to diverse
requirements collectively contributed to a valuable and impactful internship within the dynamic
landscape of electric vehicle manufacturing and Salesforce development.

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