Nahidah Rana
Gloucester
nahidahcom@icloud.com
+44 7428 154455
As a highly accomplished and results oriented business development executive I have, consistently
delivered exceptional outcomes through my strategic approach and strong industry knowledge
in construction. With a proven track record of driving revenue growth and forging successful
partnerships, I have achieved incredible results throughout my career. I am also in the middle of
pursuing my bachelor degree in Business Management at London Metropolitan University.
I hold a full uk driving license
Work Experience
Business Development Executive
Dutypoint Ltd - Gloucester
April 2022 to Present
• Engage with decision makers over the phone via outbound calling activity.
• Win business and generate sales through outbound activity to new clients and lapsed accounts.
• Targeted outbound calling to prospective businesses.
• Answering inbound sales enquiries, generating opportunities through new and existing business and
speaking with new, lapsed, or existing customers, generating leads and attracting new business.
• Efficient dial outs of 250.
• Confident and professional telephone manner.
• Resilient and tenacious.
• Hungry to succeed.
• Identify and develop new business
• The ability to thrive in a competitive, fast paced environment.
• Religiously update and maintain the CRM system.
• Work towards monthly targets.
Telesales Executive
Dutypoint Ltd - Gloucester
February 2021 to April 2022
• Actively seeking out new sales opportunities through cold calling, and networking
• Achieved all Sales targets and KPI’s as set out consistently
• Sales administration
• Ability to manage own time effectively to meet targets and deadlines
• A great team player who demonstrates the core values of Passion, Respect, Honesty, Flexibility, Hard
Work and Accountability
• Be computer literate with appropriate systems, Microsoft Word and Excel
• CRM Sage Software
• Be able to adapt own style to suit the needs of internal and external customers
Sales Advisor
Eagle tower Chelthnam - Gloucester
September 2018 to January 2021
• Sales role utilities.
• Hitting daily targets.
• Working with the Top 6 energy suppliers in the uk including EDF energy.
• Ensuring customers have found suitable tariffs.
• Bonus.
• 100% compliance pass rate.
• Inbound enquiries.
• Outbound enquiries.
• Excel.
• CRM Sage software.
• Ability to build rapport and establish trust with clients.
• Excellent communication and interpersonal skills.
financial analyst
Reclaim Your PPI Ltd
August 2017 to September 2018
Inbound enquires regarding PPI/ PLEVIN cases for customers
Receiving information from varies banks and building societies regarding customers on going cases
Taking calls from THE FINANCIAL OMBUDSMAN SERVICE (fos)
Scanning/ uploading confidently paperwork
Working as a team player/ individual in a fast pace office in the city Centre
Taking payments via telephone
Chasing payments from existing customers
No COLD CALLING
Customer Service Representative
THE INSURANCE HELPLINE - Bristol
April 2017 to August 2017
• Inbound contact with clients seeking further information regarding the company.
• Outbound calling customers/ clients on progress on claims.
• Home/ life insurance policies and quoting.
• Understanding customers on what they need finding a suitable policy for customer.
• Providing outstanding customer service skills.
• Attending office and home meeting with customers on policy updates.
• Strong team player.
• Having the ability to keep professional in all circumstances.
• Understanding what the customer needs.
INSURANCE BROKER
PIB INSURANCE
February 2017 to April 2017
Outbound calling businesses for new renewal dates
Renewal date enquires
Emails
Office professional and calm manner
Positive attitude to customers and team
Building report
Quoting business insurance via email, post, fax and telephone
ETHICALL CALL CENTRE
November 2016 to February 2017
Outbound calling existing customers persuading customers to increase monthly donations for varies
Charites
Outbound new customers for monthly donations starting at £10
Hitting targets 3x signups more
Knowledge for all varies charities as campaigns changed frequently
Turning negative into positive outcomes
Having the ability to work strongly as induvial in a busy call Centre environment
ROYAL NAVY RECRUITMENT- TELEPEFORMANCE
May 2016 to November 2016
Inbound call enquires (handling up to 100 calls per daily if necessary)
Webchat
Emails
Outbound calls
Social media
AFCO enquires regarding candidates current application
Time keeping
Working calmly in busy call Centre environment
Team player
Helping team out if needed
Approaching all calls in a professional and positive manner
JANURARY
2016 to May 2016
GREENPEACE- STREET FUNDRAISER
Street fundraising
Public speaking the cause of our organization within greenpeace and what we do
Hitting consistent targets 5x daily monthly direct debt
Building relation with public
Data handling
Working as an individual as well as a strong team player
Handling confidential information such as bank details for monthly signups
CHEF DE PARTIE
THE ASHTON
July 2015 to December 2015
Preparing food
Running main section
Easily adapting when need to switch roles
Team player
Health and safety hygiene
Dealing with customers food reviews
Time management
Working professionally in calm manner
Team player
Face to face customer service
NATIONAL DEATH CHILDRENS SOCIETY
March 2014 to March 2014
DOOR TO DOOR FUNDRAISER)
Door to door fundraiser
Hitting consistence 3x sign ups daily via direct debt without fail
Data handling - data protection ( bank details)
Answering enquires within the NDCS charity
Face to face customer service
PROPERTY SAVIOUR, KRISHNA WORLDWIDE
November 2013 to March 2014
Door to door surveying
Speaking to homeowners regarding government funding scheme
Checking background search to enquire if homeowners are eligible for funding
Data protection handling
Cavity loft and loft insulation.
Education
A LEVELS in ENGLISH LITRETURE
CITY OF BRISTOL COLLEGE
2010 to 2012
Certificate of higher education in Psychology B
BRISTOL METROPOLATAN ACADEMY - Bristol
2010
Skills
• TELEPHONE (5 years)
• EXCELLENT WRITTEN (10+ years)
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (Less than 1 year)
• SALES (5 years)
• WRITTEN AND VERBAL (10+ years)
• Financial Reporting (3 years)
• Financial Analysis (3 years)
• Cellular
Languages
• English Urdu Hindi Punjabi - Expert
Additional Information
SKILLS
• LEADERSHIP; the ability and experience of taking control, leading the team if needed.
• Planning events
• Hitting deadlines and appointments
• Adapting firmly under pressure situations
• Time management
• Punctuality
• Strong relationships with colleges and customers
• Strong sales background
• Goal oriented
• Determined
• Excellent written and verbal skills
• Personal skills
• Professional friendly telephone manner
• Presentation to every detail of work
• Strong with ethic
