STUDENT WORKSHEET

GROUP A
TASK 1

(Windi enters the post office)

Windi : Good morning

Receptionist : Good morning, welcome to our office.
Windi : I want to send this package.
Receptionist : Please, fill this form.
Windi : Alright.
(While filling the form)
Receptionist : It looks like that you are a little bit confused. May I offer my assistance?
Windi : Yes, please. I am glad that you come along.
Receptionist : What can I do for you?
Windi : I don’t know how to fill this part.
Receptionist : What part is it?
Windi : Here it is (Hand the form)
Receptionist : Let me see it. Hmm, I see. First, you must fill the address 1 with your full
address. Then for the address 2, you must fill it with the recipient address.
Could you do it, Miss?
Windi : Yes, I think I can do that. But how to fill this package type?
Receptionist : For filling the package type, you must fill it with the kind of package that you
will deliver. What package will you ship, miss?
Windi : I want to send this iPhone for my mother.
Receptionist : I see, then you should choose the electronic type.
Windi : Okay, thank you for your assistance.
Receptionist : You are welcome, miss. Please fill the form and give it to the front office.
Windi : I will. Good morning.

Identify these sentences whether they are True or False

1. ………. Windi goes to the post office to send a package.
2. ………. The weather is very hot when Windi goes to the post office.
3. ………. The atmosphere in the post office is not cozy.
4. ………. Windi is satisfied with the service in the post office.
5. ………. The package sent is fragile thing.
6. ………. To send a package needs certain procedures.
7. ………. Windi is familiar with sending a package via post office.
8. ………. Her mom sends iPhone to Windi as a birthday present.

TASK 2
Shop keeper : Good afternoon, Sir. May I help you?
Customer : Yes, please. I’m looking for futsal shoes.
Shop keeper : We have several brands like Adidas, Nike, Puma, Specs, League, and Umbro.
Which one do you want, Sir?
Customer : I want Adidas Goletto with the size of 43.
Shop keeper : Let me check it. I’m sorry. Sir. The shoes size available is no. 44. Do you
want to buy other brands?
Customer : Okay, May I try on Puma EvoSpeed 17.4 IT for no. 43?
Shop keeper : Wait a minute, Sir. Here you are, this is the original one.
Customer : I think it’s fit on me. How much does it cost?
Shop keeper : It’s 1,5 million, but we give you 10% off.
Customer : Alright, I will buy this one.
Shopkeeper : You can pay the bill to the cashier.
Customer : Okay.
Complete the sentences with appropriate words/phrases based on the dialogue.
1. The customer goes to shop for buying …………………………………………………
2. The first thing the shopkeeper does is……………………………………._the customer.
3. The customer doesn’t find the futsal shoes he wants because ……………………. is not
available.
4. Then the shopkeeper ………………………………other brands to customer.
5. The customer accepts the offer and tries on ……………………………….for number 43.
6. The customer feeling happy because he thinks that the shoes are ……………………….
7. The shopkeeper gives 10 % discount, so the customer must pay ………………………..
8. In the dialogue, the shopkeeper says, “May I help you?”.
This expression shows…………………………………………….

TASK 3. Choose the correct answer.

Seller : Good morning, do you need help?
Buyer : Yes, I need to buy a bread for breakfast. _______________?
Seller : Sure. Cheese bread with blueberry sauce is popular here. Do you want to try?
Buyer : Okay, I will buy it.
Seller : Do you need a paper bag?
Buyer : No, thanks.

1. What is the suitable utterance to complete the dialogue?

A. Can you take it for me?
B. Can you give me a recommend?
C. Do you have any idea?
D. Do you think that bread is nice?
E. May I have a blueberry bread?
2. From the dialogue we can conclude that….
A. Most buyers buy cheese bread with blueberry sauce.
B. The Seller asking a help to the buyer.
C. The buyer dislikes the popular bread in the bakery.
D. The buyer declines a paper bag for her bread.
E. The buyer agrees with the seller recommendation.

Mom : You look pale, dear. Do you need to see a doctor?

Ria : Yes, my head really hurts. Can you take me to the hospital, Mom?
Mom : …………………
Ria : Thank you, Mom.

3. What is the appropriate response to complete the dialogue?

A. Sure, I’ll get the car ready.
B. Alright, this is the medicine for your head.
C. Okay, be patient dear.
D. Don’t worry the driver will send you to the hospital.
E. Of course. The sooner the better.

Maya : May I help you, Mam?

Mrs. Ita : Yes, I need to go to Bekasi. Where is the nearest train station?
Maya : The nearest train station is across that restaurant.
Mrs. Ita : Okay, thank you.
Maya : Do you want me to take you there?
Mrs. Ita : No, thanks. I can go there by myself.

4. From the conversation, we can infer that ….

A. Mrs. Ita needs a train to go to Bekasi
B. Maya is kind and helpful girl.
 C. The restaurant is far enough to the train station.
D. Mrs. Ita doesn’t want to be escorted to the train station.
E. Mrs. Ita and Maya are going to go to Bekasi by train.

5. Why does Maya want to take Mrs. Ita to the train station?
A. She wants to take a train.
B. Mrs. Ita doesn’t familiar with the place.
C. She is eager to have a trip with Mrs. Ita.
D. Maya takes a pity to Mrs. Ita for being alone.
E. Maya wants to have lunch at the restaurant near the station.

TASK 4.
Complete the dialogue below using expression of asking and giving help.
1. Deni : Are you looking for something?
Leo : I lost my dog here few hours ago.
Deni : ………………………………..?
Leo : ……………………………….. ____________________________

2. Sinta : Oh, the time runs quickly. I need to do many things.

Tomi : ………………………………………………?
Sinta : ……………………………………………….
Tomi : Not big deal.

3. Putri : Today is cloudy and it will rain soon.

Lili : Do you want to go somewhere?
Putri : ………………………….………………………
Lili : ………………………………………………….
Putri : Thank you so much. Your help really means a lot.

4. Vino : Why do you look so sad?

Roy : ………………………………………………..
Vino : Don’t worry, you can use my laptop then.
Roy : ……………………………………………….

TASK 5
Create a dialogue in pair about asking and giving help with their responses that happens
at school.
GROUP B
TASK 1
(Windi enters the post office)

Windi : Good morning

Receptionist : Good morning, welcome to our office.
Windi : I want to send this package.
Receptionist : Please, fill this form.
Windi : Alright.

(While filling the form)

Receptionist : It looks like that you are a little bit confused. May I offer my assistance?
Windi : Yes, please. I am glad that you come along.
Receptionist : What can I do for you?
Windi : I don’t know how to fill this part.
Receptionist : What part is it?
Windi : Here it is (Hand the form)
Receptionist : Let me see it. Hmm, I see. First, you must fill the address 1 with your full
address. Then for the address 2, you must fill it with the recipient address.
Could you do it, Miss?
Windi : Yes, I think I can do that. But how to fill this package type?
Receptionist : For filling the package type, you must fill it with the kind of package that you
will deliver. What package will you ship, miss?
Windi : I want to send this iPhone for my mother.
Receptionist : I see, then you should choose the electronic type.
Windi : Okay, thank you for your assistance.
Receptionist : You are welcome, miss. Please fill the form and give it to the front office.
Windi : I will. Good morning.

Match the sentence in column A with their appropriate pair in column B

COLUMN A COLUMN B
1 May I offer my assistance? A Post office
Windi gets difficulty in the post
2 B Okay, thank you for your assistance
office
3 How does the receptionist look like? C iPhone/electronic.
A public facility and retailer that I see, then you should choose the
4 provides mail services, such as D electronic type.
accepting letters, parcel, money, etc.
5 A suggestion E Friendly and helpful
6 The response for offering a help F Offering a help
Windi will send this thing to her
7 G Yes, I think I can do it.
mother.
8 Giving an oppinion H So, the receptionist gives a hand

TASK 2
Complete the following sentences based on the dialogue.
Wike : Hi Robert. Are free today?
Robert : I’m sorry. I have other agenda for today. I have a meeting with my client. What’s
up?
Wike : I need your help. When I use my laptop, it doesn’t work. I think it is broken. I’m
confused how to repair it.
Robert : Okay. I will help you tomorrow.
(The next morning)
Robert : Hello Wike, I’m coming.
Wike : Oh, Robert. Come in and have a seat, please.
Robert : What’s wrong with your laptop?
Wike : It will not boot up.
Robert : Let me check it. Hm..your operating system is crashing.
Wike : What should I do? I need it for doing financial report. My boss asks me to give the
report tomorrow.
Robert : I could install the operating system, but it will take time.
Wike : Okay, I will wait patiently. Thank any way for your help, Robert.
Robert : My pleasure.

1. The conversation happens in ……………………………………………

2. Wike gets a problem with her …………………………………………..
3. Robert can’t help Wike at the same day because ………………………………………..
4. The laptop is really needed by Wike for …………………………………………………
5. Robert …………………………………………………………….. but it will take time.
6. The laptop doesn’t work well because …………………………………………………..
7. Robert and Wike make an appointment to meet …………………………………after she
called him.
8. …………………………………………is the expression of asking a help.

TASK 3
Complete the dialogue with the expression of asking and giving help.
1. Mr. John : Good morning, Sir. Let me know if I can help you.
Mr. Sean : I wonder if I could me Mr. Dinata, the manager.
Mr. John : …………………………………………………
Mr. Sean : I see. When can I meet him again?
Mr. John : …………………………………………………….
Mr. Sean : Alright. I am going to wait your information. Thank you very much.

2. Teller : ………………………………………?
Customer : I need to transfer some money.
Teller : Do you bring your saving account book and fill this form, madam?
Customer : …………………………………………………………….
Teller : Okay. Let me process this financial transaction. Wait for seconds.
Customer : Thank you.

3. Man : The pandemic Covid 19 hasn’t been over yet. As health worker we must
work hard to help others during this time. Just imagine if it was our family
there. Of course, we will do our best for them. That’s want they want too.
Woman : ……………………………………………….?
Man : Yach I’m sorry, I just feel very tired with this situation.
Woman : ……………………………………….? We can finish our job easily with
teamwork.
Man : ……………………………………… Ok, we will do it together.

4. Son : …………………………………………………?
Mother : Your uncle.
Son : What does he say?
Mother : He says that he will come home tonight.
Son : Yeeeee… What should we do to welcome, my uncle, Mom?
Mother : ……………………………………………………………
Son : Okay Mom, I will help you. I will go to supermarket to buy some stuff for
cooking, some bread and soft drink.
Mom, …………………………………………..?
 Mother : No, dear. We still have some fruit in the refrigerator.

TASK 4
Work in pair. Create a short dialogue based on the following description.

1. One of your friends wants to buy bag pack via online shop. However, he/she doesn’t
know to make a purchase transaction. Then you offer a help to him/her. You give
explanation to make shopping account, make transaction dan pay the bill.

2. Your family wants to have a trip to Lombok Island. Your parents don’t know how to go
there. Fortunately, one of your neighbors is a travel agency employee. So, he offers
service for tour packages using travel agent.

TASK 5
Work in group of four students. Create a dialogue of asking and giving help with their
responses that happens in society (around your neighborhood).
GROUP C
TASK 1

(Windi enters the post office)

Windi : Good morning

Receptionist : Good morning, welcome to our office.
Windi : I want to send this package.
Receptionist : Please, fill this form.
Windi : Alright.

(While filling the form)

Receptionist : It looks like that you are a little bit confused. May I offer my assistance?
Windi : Yes, please. I am glad that you come along.
Receptionist : What can I do for you?
Windi : I don’t know how to fill this part.
Receptionist : What part is it?
Windi : Here it is (Hand the form)
Receptionist : Let me see it. Hmm, I see. First, you must fill the address 1 with your full
address. Then for the address 2, you must fill it with the recipient address.
Could you do it, Miss?
Windi : Yes, I think I can do that. But how to fill this package type?
Receptionist : For filling the package type, you must fill it with the kind of package that you
will deliver. What package will you ship, miss?
Windi : I want to sent this iPhone for my mother.
Receptionist : I see, then you should choose the electronic type.
Windi : Okay, thank you for your assistance.
Receptionist : You are welcome, miss. Please fill the form and give it to the front office.
Windi : I will. Good morning.

Answer these questions based on the text above.

1. Why does Windi go to the post office?
2. What thing does Windi want to send?
3. What problem does Windi get at the post office?
4. How is the solution for solving her problem?
5. The receptionist said, “May I offer my assistance?” What does this utterance mean?
6. How does Windi respond to receptionist’s offer?
7. What does Windi do after filling the form?
8. Give other examples of offering help.

TASK 2
Mrs. Bety : Hello Mrs. Dina, I want to ask something.
Mrs. Dina : Of course, Mrs. Bety. Please go on.
Mrs. Bety : Are you busy for tomorrow morning? My daughter will have her 17th birthday.
We plan to have a little party. Would you help me to prepare the party?
Mrs. Dina : I would like to, but I can come to your house at 9 o’clock because before the
time I have to finish my job. Don’t you go for work tomorrow, Mrs. Bety?
Mrs. Bety : I am taking a day off, so I can do many things at home.
Mrs. Dina : Should I cook some food and beverage?
Mrs. Bety : Oh no. I have ordered food, cake and other things. We just decorate the room,
prepare and serve the food and beverage to the guest.
Mrs. Dina : What time does the party start?
Mrs. Bety : At four o’clock in the afternoon.
Mrs. Dina : Okay Mrs. Bety I will be happy to help you.
Mrs. Bety : Thank you very much Mrs. Dina.

1. From the dialogue, we know that Mrs. Bety and Mrs. Dina are ………………………….
2. Mrs. Bety asks a help to Mrs. Dina because ……………………………………………...
3. ………………………………………………………..so Mrs. Dina come at 9 o’clock.
4. Mrs. Bety doesn’t go to the office since ………………………………………………….
5. The party will begin at …………………………… so there is enough time to prepare it.
6. Mrs. Bety ………………………………….. for being happy to help her.
7. The things must be done for the party are ……………………………………………….
8. ………………………will come to the party to celebrate Mrs. Bety’s daughter birthday.

TASK 3
Complete the following dialogue with the expression of asking and giving help with their
responses.

1. Gilang : Good morning Eka. Are you busy today?

Eka : As you see. I am planting some orchids.
Gilang : ………………………………………………….?
Eka : …………………………………………………..
Gilang : Do you need any help?
Eka : ………………………………………………….
Gilang : …………………………………………………..

2. Mother :
Next week, your Dady will travel to Pontianak by plane.
Son :
Oh yeach, For what purpose, Will Dady go to Pontianak, Mom?
Mother …………………………………………………….
:
Son ……………………………………………………..?
:
Mother Around 3 days. ……………………………………….?
:
Son :
Okay, Mom. I will book ticket via online this afternoon. I will ask to Dad
about the departure schedule, the class and airline he wants to take.
Mother : ………………………………………………

3. Dea : Have you heard that the due date for the final project is extended?
Lia : No, is it true?
Dea : ………………………………………….next month.
Susi : …………………………….! I haven’t even started yet.
Dea : ………………………………………………………….
Susi : No, thanks. I will do it as soon as possible. I know that you are very busy.
Dea : Okay. Just let me know if you need my help.
Lia : My project is almost finish. I can help you if you want, Susi.

4. Vito : Let’s bike on Sunday, guys!

Adel : That will be nice. I agree with you.
Rini : Biking is really fun, but ………………………………………………….
Adel : Why don’t you join us.
Rini : ……………………………………………………………………………
Vito : Where is your bicycle now?
Rini : In the garage. Why are you asking?
Vito : …………………………………………………………………………...
Rini : What kind of you. Thank you very much, Vito?
Vito : Okay.

TASK 4
Work in pair. Create a short dialogue based on the following description.
1. Three students are shopping in the mall. One of them wants to buy shoes. another wants to
buy T-shirt, while the other will buy jacket. While they are busy finding the stuff they want,
there is a woman who is confused for losing her little son. She has reported to the security
but her son has not been found yet. Then, she asks a help to them. After 15 minutes they find
her son. The woman is very grateful to them.

2. It is break time. You and your friends go to the library. One of you must return the book
because it is the due date, but unfortunately, the book is left at home. She makes a
negotiation and finally the librarian lets her to return the book the next morning. She is very
grateful to him. Meanwhile you and two other friends ask a help to the librarian to look for
some books. The books are needed to give some information due to the project that you are
doing. The librarian serves you very well and all of you are satisfied.

TASK 5
Work in group of four students. Create a dialogue of asking and giving help with their
responses that happens in government or private agency (government office, bank,
company, post office, etc.)