PERSONAL DATA REPORT
Ak Ben Aissa
10 April 2023
1. PERSONAL DETAILS
First Name AK
Last Name BEN AISSA
User Name unibet_1591027100270
Gender Male
Date of Birth 17/05/1985
Last IP Address 81.206.195.181
Last Access Date 08/04/2023
Verified Y
ADDRESS DETAILS
Postal Address(es) 7001JA, Netherlands, Doetinchem, Pompenhof 1
Email Address(es) dedicom.benaissa@gmail.com
Phone (Mobile) +31684457205
Phone (Others)
Devices Used Android 2.0, Chrome, SM-G975F
Current Location Can be used for push notifications
VERIFICATION DETAILS
24/10/2022 Verification (E_Auth) Approved .
24/10/2022 Verification (Id) Requested .
13/11/2022 Customer unibet_1591027100270@unibet document upload
13/11/2022 Verification (Id) Processing_Auto_Verification .
13/11/2022 Customer Uploaded File
"Id-Unibet_1591027100270@Unibet-Document1.Jpg"
"Id-Unibet_1591027100270@Unibet-Document2.Jpg"
13/11/2022 Verification (Id) Approved .
13/11/2022 Verification (Id) Pending_Approval .
13/11/2022 Verification (Id) Requested_Auto_Verification .
25/11/2022 Verification (Payment_Account) Approved .
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2. ACCOUNT DETAILS
User ID 121601287
User Name unibet_1591027100270
Brand unibet
Jurisdiction Netherlands
Language Dutch
Country Netherlands
Terms & Conditions Accepted Date 24/10/2022
REGISTRATION DETAILS
Date Account Opened 24/10/2022
Source IP Address 81.206.195.181
Channel used mobile
First Deposit Date 25/11/2022
DATA PROCESSING CONTROL
Direct Marketing Consent Yes
Marketing Opt-in Date 24-Oct-2022
Profiling Yes
ACCOUNT CONTROL
Account Status Open
ACCOUNT LIMITS
Limit name Valid from Valid for products Type Amount (EUR)
Deposit Limit 24/10/2022 Deposit Not Multi-Brand 5000.00 EUR within 1 days
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3. MONEY SUMMARY
User Currency EUR
Account Balance - Cash 0.00
Account Balance - Bonus 0.00
Account Balance - Restricted 0.00
Account Balance - Credit 0.00
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4. ACCOUNT TRANSACTIONS
PAYMENT TRANSACTIONS
Month Monthly Deposit(EUR) Monthly Withdraw(EUR) Monthly Reversal(EUR)
November 2022 1227.00 1654.00 0.00
December 2022 1770.00 0.00 0.00
January 2023 2402.00 200.00 0.00
February 2023 1360.00 640.00 0.00
March 2023 1172.00 0.00 0.00
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CASINO&GAMES
Month Stake(EUR) Winnings(EUR) Reversal(EUR)
November 2022 7288.03 7715.03 0.00
December 2022 5517.20 3747.20 0.00
January 2023 12847.90 10545.90 0.00
February 2023 11264.25 10494.25 0.00
March 2023 15940.05 14693.05 0.00
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BONUSES
Bonus Bonus Accepted Bonus Paid Out Bonus Amount (EUR)
C938 220322 50 FCB VIP BONUS 03.03.2023 03.03.2023 50.00
1126227566_EURO_FREECHIP_0402_1002_NL 04.02.2023 04.02.2023 0.00
1147978447_EURO_FREECHIP_0403_1003_NLIm04.03.2023 04.03.2023 0.00
mersive Roulette
1132588863_1euro_Free_Chip_Gold_Bar_Roul 10.01.2023 10.01.2023 4.00
ette_NL
C938 220322 25 FCB VIP BONUS 10.03.2023 10.03.2023 25.00
1147978447_EURO_FREECHIP_1103_1703_NLUn
12.03.2023 13.03.2023 4.00
ibet XXXtreme Lightning Roulette
1126227566_EURO_FREECHIP_1211_1809_NL 14.11.2022 26.11.2022 0.00
1132588863_EURO_FREECHIP_xxxtreme_NL 15.01.2023 15.01.2023 0.00
1132588863_1euro_Free_Chip_Monopoly_Live 21.01.2023 22.01.2023 0.00
_NL
WC_2612_GFB5EUR_BB 23.12.2022 0.00
C938 220322 50 FCB VIP BONUS 24.02.2023 24.02.2023 50.00
1126227566_EURO_FREECHIP_2210_2810_NL 24.10.2022
1126227566_EURO_FREECHIP_2502_0303_NL 25.02.2023 25.02.2023 2.00
C938 220322 100 FCB VIP BONUS 27.01.2023 27.01.2023 100.00
1132588863_1euro_Free_Chip_ULR_NL 28.01.2023 28.01.2023 2.00
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5. MARKETING MESSAGES
ONSITE:
Date Name
29/11/2022 Onsite Message
10/01/2023 Onsite Message
16/01/2023 Onsite Message
23/01/2023 Onsite Message
25/01/2023 Onsite Message
27/01/2023 Onsite Message
27/01/2023 Onsite Marketing Message
09/02/2023 Onsite Message
09/02/2023 Onsite Marketing Message
24/02/2023 Onsite Message
24/02/2023 Onsite Marketing Message
03/03/2023 Onsite Marketing Message
03/03/2023 Onsite Message
03/03/2023 Onsite Message
06/03/2023 Onsite Message
08/03/2023 Onsite Message
16/03/2023 Onsite Message
17/03/2023 Onsite Message
25/03/2023 Onsite Message
27/03/2023 Onsite Message
BONUS:
Date Name
26/11/2022 Bonus Campaign
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Date Name
28/11/2022 Bonus Campaign
29/11/2022 Bonus Campaign
29/11/2022 Bonus Campaign
05/12/2022 Bonus Campaign
09/12/2022 Bonus Campaign
12/12/2022 Bonus Campaign
18/12/2022 Bonus Campaign
20/12/2022 Bonus Campaign
22/12/2022 Bonus Campaign
27/12/2022 Bonus Campaign
28/12/2022 Bonus Campaign
29/12/2022 Bonus Campaign
31/12/2022 Bonus Campaign
10/01/2023 Bonus Campaign
16/01/2023 Bonus Campaign
23/01/2023 Bonus Campaign
25/01/2023 Bonus Campaign
25/02/2023 Bonus Campaign
03/03/2023 Bonus Campaign
06/03/2023 Bonus Campaign
08/03/2023 Bonus Campaign
16/03/2023 Bonus Campaign
16/03/2023 Bonus Campaign
17/03/2023 Bonus Campaign
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Date Name
25/03/2023 Bonus Campaign
27/03/2023 Bonus Campaign
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6. CUSTOMER SERVICE CONTACTS
CHATS
Start Date Start Time Duration Direction Agent ID Details
22/11/2022 21:41:29 00:05:22.000 Incoming 2000000931 Verification/document queries, What's
happening with my documents/Is my
account verified/When is it resolved?
25/11/2022 18:10:46 00:04:43.000 Incoming 2001237977 Casino, Customer feels games are unfair
25/11/2022 18:17:35 00:13:11.000 Incoming 2000000931 Casino, Where are my
winnings?/challenged game outcome
28/11/2022 19:02:58 00:10:51.000 Incoming 2000240526 Bonus/Freespins/Promotions, Bonus
request
22/01/2023 09:34:13 00:04:59.000 Incoming 2002300594 Bonus/Freespins/Promotions,
Understanding how it works-
Rules/T&Cs/progression/wagering/balances
09/02/2023 14:51:57 00:14:05.000 Incoming 2002419660 CS Operations, Transfer chat/mail
09/02/2023 15:28:14 00:25:42.000 Incoming 2002098488 Bonus/Freespins/Promotions, Lost
progression when
swapped/expired/cancelled bonus
31/03/2023 16:51:06 00:21:18.000 Incoming 2000000931 Bonus/Freespins/Promotions, Bonus
request
03/04/2023 04:50:21 00:18:51.000 Incoming 2002482680 Cannot classify, Other
05/04/2023 19:16:28 00:06:50.000 Incoming 2002808866 Cannot classify, Other
EMAILS
Date Time Agent ID Details
08/12/2022 22:17:54 2000000931 CS Outbound, Account actions related
Information/confirmations
29/12/2022 18:14:08 2001839920 Account related queries, Transaction statement requests
29/12/2022 18:20:45 2001609822 Account related queries, Transaction statement requests
11/01/2023 18:41:27 2001609822 Account related queries, Transaction statement requests
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Date Time Agent ID Details
05/04/2023 19:02:44 2001609822 Cannot classify, Other
05/04/2023 19:35:00 2000000951 Bonus/Freespins/Promotions, Where is my
bonus/freespins - Technical/delays/errors
06/04/2023 16:39:13 2001302959 Cannot classify, Other
06/04/2023 16:55:23 2001609822 Cannot classify, Other
06/04/2023 18:50:51 2001609822 Cannot classify, Other
06/04/2023 23:24:59 2000000951 Bonus/Freespins/Promotions, Where is my
bonus/freespins - Technical/delays/errors
07/04/2023 18:33:57 2002469268 Bonus/Freespins/Promotions, Where is my
bonus/freespins - Technical/delays/errors
07/04/2023 23:54:12 2002469268 Bonus/Freespins/Promotions, Where is my
bonus/freespins - Technical/delays/errors
08/04/2023 14:48:58 2001658555 Bonus/Freespins/Promotions, Where is my
bonus/freespins - Technical/delays/errors
08/04/2023 17:06:39 2000000951 Bonus/Freespins/Promotions, Where is my
bonus/freespins - Technical/delays/errors
08/04/2023 23:51:56 2000000951 Bonus/Freespins/Promotions, Where is my
bonus/freespins - Technical/delays/errors
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8. RESPONSIBLE GAMING
DEPOSIT LIMIT
Brand Currency Amount Interval Valid From (CET) Valid To (CET) Type
unibet EUR 5000 Daily 24-Oct-22 22:04 Not Multi-Brand
BALANCE LIMIT
Brand Currency Amount Status Valid From (CET) Valid To (CET) Creation Date
unibet EUR 10000 Active 24-Oct-22 22:04 24-Oct-22 22:04
LOSS LIMIT CAP
Brand Amount Currency Interval Event Valid From (CET) Valid To (CET)
unibet 17500 EUR MONTH LIMIT_CREATED 24-Oct-22 20:03
BLOCKS
Type Activity Valid From (CET) Valid To (CET)
Deposit deposit 24-Oct-22 22:03 13-Nov-22 08:00
Product game_launch 24-Oct-22 22:03 25-Nov-22 07:00
Product game_bet 24-Oct-22 22:03 25-Nov-22 07:00
Withdrawal withdraw 24-Oct-22 22:03 25-Nov-22 07:00
Product play 24-Oct-22 22:03 25-Nov-22 07:00
Withdrawal withdraw 24-Oct-22 22:03 25-Nov-22 07:00
Product game_launch 24-Oct-22 22:03 25-Nov-22 07:00
Product play 24-Oct-22 22:03 25-Nov-22 07:00
Product game_bet 24-Oct-22 22:03 25-Nov-22 07:00
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Type Activity Valid From (CET) Valid To (CET)
Product eligible 09-Feb-23 14:17 23-Feb-23 17:00
Product eligible 28-Mar-23 06:40 27-Apr-23 06:40
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