International Journal of Library & Information Science (IJLIS)
Volume 7, Issue 2, March–April 2018, pp. 1–5, Article ID: IJLIS_07_02_001
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ISSN Print: 2277-3533 and ISSN Online: 2277-3584
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A COMPARATIVE STUDY BETWEEN
TELEGRAM AND WHATSAPP IN RESPECT OF
LIBRARY SERVICES
Rubi Acherjya Manna
Library Assistant, Academy of Technology, Hooghly, India
Dr. Shyamal Ghosh
Librarian, Academy of Technology, Hooghly, India
ABSTRACT
Library system concepts have been changed fully in modern digital era. Library
2.0, Marketing of Library, Ubiquitous Library are the modern concepts in Library
field by the use of Social Networking Site (SNS) like Facebook, Twitter, Whatsapp,
Telegram etc. Library needs to develop its services to satisfy its user demands and
promote its facilities by modern technology to reach itself to its user. Here we have
given an outline of Whatsapp and Telegram, comparison between both of these in
respect of modern Library services to understand better service provider Apps in
highly demand with better facilities.
Key words: Whatsapp, Telegram, SNS Services, Telegram Library, Library Services.
Cite this Article: Rubi Acherjya Manna and Dr. Shyamal Ghosh, A Comparative
Study Between Telegram and Whatsapp In Respect of Library Services. International
Journal of Library & Information Science, 7(2), 2018, pp. 1–5.
http://iaeme.com/Home/issue/IJLIS?Volume=7&Issue=2
1. INTRODUCTION
In our modern tech-society, library needs to update day to day to provide better services to its
users. Now a day many people used to wake up with Social Networking Site (SNS) like
Facebook, Twitter, Whatsapp, Telegram etc. Here we discuss about application of SNS in
Library and try to draw a comparison between Whatsapp and Telegram to understand the best
application apps to provide better library services. Through these messaging apps Library can
provide all required services instantly and effectively. Library 2.0 and 24 x 7 concept can be
served by these Instant Messaging Apps, very efficiently.
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Rubi Acherjya Manna and Dr. Shyamal Ghosh
2. REVIEW OF LITERATURE
Ansari and Tripathi (2017) conducted an online survey to measure usability of Whatsapp for
service delivery in the libraries and found use of Whatsapp can improve alerting services with
other services. Ghaemi and golshan (2017) had made an experiment to understand the impact
of Telegram on teaching vocabulary among Iranian Intermediate EFL (English as Foreign
Language) learners and found a positive effect on students’ by the use of SMS via social
networks as a teaching tool. Asnafi…[et al.] (2017) examine the use of Telegram Messenger
as a mobile-based social network in Iranian academic libraries from March 2016 to May 2016
and found mobile based services had a significant influence on academic libraries. Manna and
Ghosh (2017) studied that application of Whatsapp technology in Library Services. They also
show the process of whatapp installing, group creating and working in several application in
libraries. Ebrahimpour [et al.](2016) focused on the effect of Social Networks on the
educational relationship among the students and universities on 1000 students at 7 medical
universities of Iran in 2015. They found that 85% used daily Social Networks of which
Telegram used most and it help in improvement of the scientific relation level. Ansari and
Hasan (2015) has discussed in his paper, named Use of Social Networking Sites in Library
and Information Centre, about Social Networking Sites and its impacts in LIS field. With the
help of SNS Library promote its services and develop its proficiency. Olaniyi (2015) had
discussed the features and facilities of Whatsapp in academic libraries to easily send real time
messages of individual or group who used library in free of cost. These facilities can provide
anytime, anywhere required. He illustrated the process of implementation of Whatsapp in
libraries. Jadhay (2014) described an exploratory study to examine academic librarians’ views
on using SNS for library collaboration. He also found the improvement in current networking
and knowledge sharing practices between user and library professionals.
3. SOCIAL NETWORKING SITE AND ITS IMPACT IN LIBRARY
Social networking site can be defined as an internet or electronic gadget-based social space
where people can connect, communicate, create and share content with others within a
second. In respect of Library Services it enhance the ubiquitous (anytime, anywhere) quality
to its user to provide better services. When it comes to Library field online it allows users to
satisfy their requirement 24x7 and share ideas, activities, events and interests within the
individual network. The concept of Library 2.0 means constantly updated library services and
a provision of developing its facilities of services by user feedback and participation. The
Library Marketing concept also fulfill by Social Networking Sites i.e.:
• Provide news or information for users on demand
• Provide links to recommended Internet Resources
• Book reviews, information about new books
• Provide news or information for librarians
• Guided in research and development
• Provide Current Awareness Services (CAS)
• Provide Reference and Referral Services
• Provide Community Information Services
4. WHATSAPP AND TELEGRAM
WhatsApp is a free messaging app for iPhone and other smart phones running on Android,
iOS , Windows, Nokia S40, Nokia S60, BlackBerry, BlackBerry 10.It creates a user account
using one's phone number as the username. WhatsApp Inc. was founded in 2009 by two
former employees of Yahoo! Inc., Brain Acton and Jan Koum. There is no cost (not even
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A Comparative Study Between Telegram and Whatsapp In Respect of Library Services
yearly subscription charge) to use WhatsApp facilities internationally. WhatsApp uses
phone’s Internet connection (4G/3G/2G/EDGE or Wi-Fi, as available) to let message and call
enlisted persons. Switch from SMS to WhatsApp to send and receive messages, calls, photos,
videos, Voice Messages, pdf files, document, location etc.
Telegram is a free cloud-based messenger with seamless sync to access messages from
several devices at a same time including tablets and computer. It is one of the web
applications serving a large online community which was launched in 2013 by two Russian
brothers, Pavel and Nikolai Durov. By this app users can send messages and exchange photos,
videos, stickers, audio, and files of any type up to 1.5 GB. It also provides Bot API by
creating a new Bot using the telegram app one can control and easily build specialized tools
for it, integrate any services. By multi-data center infrastructure and encryption this app is
faster and more secure. This app is used to communicate between the people but also, we are
able to control the devices which also read the status from sensors and are logged to twitter
and Gmail.
5. COMPARATIVE STUDY BETWEEN WHATSAPP VS TELEGRAM
Both apps have very common features but some where some difference also available. Here
we have given an outline in the following table for more illustration:
Characteristics Whatsapp Telegram
WhatsApp Inc. was founded
in 2009 by two former employees Founded by Russian entrepreneur
Origin
of Yahoo! Inc., Pavel Durov, in August 2013.
Brain Acton and Jan Koum
System supports Android, Linux, Windows Andriod, Windows / Mac /Linux
Bots No Yes
Cloud-based Yes : Required active internet on phone Yes
End-to-End Encryption Yes : by Default Yes : via Secret Chat
File Sending capacity Up to 100 MB Up to 1.5 GB
Editing of Already Sent
No Yes : Up to 48 hours
Messages
In-App Browser No Yes
Open API No Yes
Pass code lock No Yes
Public Channels No Yes
Public Groups Up to 256 friends Up to 75,000 friends
Add member, Change In unrestricted mode (Any Group
Only Admin
group name and photo Member)
Members last visit Optional (based on permission of
Always seen
status user)
Secret Chat Yes : Encrypted by Default Yes : Optional
Self-destruct Timer No Yes
Features
Notification of Secret
No Yes
Screen shots taken
Sent Message Delete Yes : Up to 7 minutes Yes : Up to 48 hours
Simultaneous Multi-
No Yes
Device access
Stickers No Yes
Username No Yes
Video Calls Yes No
Web / Desktop version Yes : Required active internet on phone Yes
IFTTT integration Disable Enable
Tie-up with Facebook Yes No
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Rubi Acherjya Manna and Dr. Shyamal Ghosh
6. WHATSAPP AND TELEGRAM IN RESPECT OF LIBRARY
SERVICES
WhatsApp and Telegram changed the mental and physical appearance of peoples’ life style.
These are very useful tools to communicate and share information among a mass of people.
Libraries can also use these technologies to improve their services. Libraries can provide a
wide array of services to interested users by both of these Apps [8]:
• E-Journal and E-books (both text and audio) are accessible through these Apps.
• It provides location-based services, the internet/web-based OPAC on intranet
• Library tours, instruction/orientation programs have been quite significant in bringing the non-
users to libraries and also help the remotely located users.
• The Image Services in a library might offer a number of high quality, fee based photographic
and document imaging services including digitized photographs, diagrams, maps, photos of
places of national importance.
• It also provides the following services such as extension/inquiry, return information/inquiry,
interlibrary loan requests, SDI service application, email service of academic journals,
database use education application, etc.
• Users can read alerts, check records, renew resources, request items, track interlibrary loans
and document delivery requests, set up future application and work in mobile library services
through these apps.
• Information on job openings, varieties of scholarly competition, library events such as
orientations program, book recall, lectures on special topic, news in relation to scholarly work,
awards and so on can be given using mobile devices in order to update the user’s knowledge
short messages regarding the library events and news can be sent to the users personally
through these applications.
• Users can get notified instantly with notice alerts on overdue books, outstanding fines,
reminders to return library items, library event information, etc by these.
• Libraries can receive the suggestions from the users and also users can ask library
professionals anything by the live chat.
• The reference services can be provided with the help of sending and receiving SMS.
Immediate feedback is also possible from the user’s side.
7. CONCLUSION
In the above study we have found Telegram is a cloud-based messenger with seamless sync.
As a result, people can access their messages from several devices at once. We also found so
many features are available in both communicative apps but if we look back to their
characteristics we have seen many drawbacks available in Whatsapp (like its group member
capacity, limited sending file size, no username facility, default secret chat, no bots option
etc.) where as Telegram is very helpful for sending big file size like e-books, e-articles, audio
video lectures to its end user. So, In case of library services Telegram is very helpful for
sending information to communicate its users without any limitations in our modern tech-
society.
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A Comparative Study Between Telegram and Whatsapp In Respect of Library Services
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