5/F WIL-VIC Building # 125 Kamias Road, Quezon City
Email - jvdtraining@yahoo.com / joceltraining@gmail.com
Tel No. 85516287 / Mobile No.0916 1700559
Fb page JVD Training Services
To whom it may concern:
Dear Sir/Madam:
JVD Training Services will be conducting two (2) seminars on the following subjects as follows:
❖ Effective Communication & its Importance in Handling Public Complaints
March 25 and 26, 2024
8:00am – 5:00pm
Camelot Hotel #35 Mother Ignacia Ave., Diliman Quezon City.
Registration fee: Php 4,000.00
❖ Fiber and IP Network Essential
April 17 18, and 19, 2024
8:00am – 5:00pm
Camelot Hotel #35 Mother Ignacia Ave., Diliman Quezon City.
Registration fee: Php 6,000.00
The registration fee shall be paid in cash / check per participant, payable to JVD Training
Services. This includes the module of subject matter, breakfast, lunch, snacks and certificate of
completion.
We hope you will send your representatives to this training.
To confirm your attendance, please kindly reply with your filled-up registration form. For inquiries
and clarifications, you may reach out to us at Mobile # (0916) 1700559 and look for Ms. Cristy
God bless and Mabuhay!
Truly yours,
JOCEL V. DE GUZMAN
President
Effective Communication
& its Importance in Handling
March 25 – 26, 2024 Customer Complaints
Camelot Hotel
# 35 mother Ignacia
Avenue, Quezon City
Course Title Effective Communication & its Importance in Handling Public Complaints
Duration 2 days
Schedule March 25 - 26, 2024, 8am - 5pm
Venue Camelot Hotel, Quezon City
Course Overview When we deal with other people, most of us tend to rely on instinct. Studying the
art of communication will enable us to do this much more effectively. In this
course, you will be aware of the flow of communication and have the opportunity
to practice effective communication techniques, particularly when handling
complaints in the office or workplace.
Learning Outcomes ⚫ Identify the principles and concepts behind communication
⚫ Demonstrate the skills necessary to practice effective communication
⚫ Effectively apply communication skills in handling customer complaints
Brief Outline I. Communication concepts
a) Definition
b) Kinds of Communication
c) The Communication Process
II. Communication Skills
a) Steps to Effective Communication
b) Understanding Communication Barriers
c) Situational Communication: Role Playing
III. Communicating with the Customer
a) Who is your Customer
b) Different Customer Needs
IV. Handling Customer Complaints
a) Why Customers Complain
b) Customer Expectations
c) Value and Impact of Customer Complaints
d) Complaint Handling
e) Role Playing
Registration Form
Effective Communication & its Importance in Handling Public Complaints
Class Schedule : March 25-26, 2024
Class Hours : 8:00 am to 5:00 pm
Venue : Camelot Hotel, #35 Mother Ignacia Avenue, Quezon City
Standard Course Fee: Php 4 , 0 0 0 .0 0 (live out seminar) or Php 6,000.00 (live in seminar)
*Kindly check the box for which package they will opt of
Course fee includes class instruction, course materials, certificate of completion, and use of ancillary equipment
and hardware. Audio or video recording of the training course is strictly prohibited. JVD Training Services
reserves the right to make changes to the information contained herein without prior notice.
Name of Participants:
1. Position: Email/Mobile:
2. Position: Email/Mobile:
3. Position: Email/Mobile:
4. Position: Email/Mobile:
5. Position: Email/Mobile:
*If registering individuals exceed five (5), kindly use multiple copies of this registration form.
AUTHORIZING OFFICER / CONTACT PERSON:
Name: Position:
Company Name/Department:
Tel / Mobile No. Signature
Printed Name
POLICIES ON REGISTRATION
1. Standard Registration fee of PHP 4,000/ PHP 6,000 can be paid during the training day itself or deposit
the registration fee under JVD Training Services with SB (Security Bank) Account no. 00000-
30849320.
2. Cancellations are accepted (3) working days prior to the training dates. Note: No Advice of
cancellation is considered to be paid. Substitutions can be made any time.
3. Kindly email back this reservation form to us at jvdtraining@yahoo.com or call us at (02) 8
5236242 / Mobile # 09106497534 / 0945 3856995 to ensure your seat is reserved.
FIBER AND IP NETWORK ESSENTIAL
April 17,18 and 19, 2024
Description:
A three-day course designed to provide participants in-depth knowledge and skills on fiber
optic technology and IP network. This includes discussion and demonstration of fiber optic
installation (splicing) and testing and setting-up of an IP Network. Basic understanding on
cybersecurity will also be discussed.
Objectives:
- Familiar with the applications of Fiber Optic in networking technology;
- Acquire skills on installation and testing of fiber optic cable
- Identify different IP network technology and protocols
- Set-up and configure IP Network
Course Outline:
A. Fiber Optic Network Technology
1. Fiber Optic Properties
2. Fiber Optic Network Components
3. Basic Design: Fiber Optic Loss Budget
4. Splicing and Testing (Demonstration)
B. Networking Concepts
a. Network Architectures
b. Network Topologies and Standards
c. Network Components
d. IP Addressing
e. IP Addresses Classes
f. Assigning IP Addresses
g. Subnetting
C. Setting-up/Configuring IP Network (Wired & Wireless)
a. Network Cabling (UTP and Fiber Optic Cable)
b. Configure Wired LAN
c. Configure Wireless LAN
d. Configuring a Router for WAN/Internet Connection
Registration Form
FIBER AND IP NETWORK ESSENTIAL
Class Schedule : April 17, 18 and 19, 2024
Class Hours : 8:00 am to 5:00 pm
Venue : Camelot Hotel, #35 Mother Ignacia Avenue, Quezon City
Standard Course Fee: Php 6 , 0 0 0. 0 0 (live out seminar) or Php 12,000.00 (live in
*Kindly check the box for which package they will opt of
Course fee includes class instruction, course materials, certificate of completion, and use of ancillary
equipment and hardware. Audio or video recording of the training course is strictly prohibited. JVD Training
Services reserves the right to make changes to the information contained herein without prior notice.
Name of Participants:
1. ____________________________ Position: __________________Email/Mobile: ____________
2. ____________________________ Position: __________________ Email/Mobile: ____________
3. ____________________________ Position: __________________ Email/Mobile: ____________
4. ____________________________ Position: __________________ Email/Mobile: ____________
5. ____________________________ Position: __________________ Email/Mobile: ____________
AUTHORIZING OFFICER / CONTACT PERSON:
Name: ___________________________________________ Position: ____________________________
Company Name/Department: _____________________________________________________________
Tel: ___________________Mobile No. ______________________Email adds______________________
Signature: _____________________________
PRINTED NAME
POLICIES ON REGISTRATION
1. Standard Registration fee of PHP 6,000 can be (Paid during the training day itself or deposit the
registration fee under JVD Training Services with SB (Security Bank) Account no. 00000-
30849320.
2. Cancellations are accepted (3) working days prior to the training dates. Note: No Advice of
cancellation is considered to be paid. Substitutions can be made any time.
3. Kindly email back this reservation form to us at jvdtraining@yahoo.com or call us at (02)
87269768 / Mobile No. 09161700559 to ensure your seat is reserved.
Kindly deposit your payments with our bank account details below
• Bank Name: Security Bank (SB)
• Account Name: JVD TRAINING SERVICES
• Account Number: 00000-30849320
• Branch: Kamias Road Corner Anonas Extension, Quezon City
or to our Gcash account:
• Account Name: JOCEL DE GUZMAN
• Gcash Number: 09161700559
