MOST IMPORTANT

TERMS AND CONDITIONS

 Credit Card
Most Important Terms & Conditions

MOST IMPORTANT TERMS AND CONDITIONS

The Most Important Terms and Conditions (MITC) and all information herein is applicable to
all PNB’s credit cards/card holders/applicants of credit cards/customers of the Bank/members
of the general public indicating interest in the credit card product of PNB, with immediate effect.
The MITC are subject to change at the discretion of the Bank and the laws as applicable from
time to time. The said MITC are in addition to and are to be read along with the terms and
conditions of credit cardholders’ agreement of the Bank.
a) FEES AND CHARGES
I. Joining fees for primary credit cardholder and for add-on cardholder: As per schedule
of fees and charges given in Annexure I.
II. Annual membership fees for primary and add-on credit card holder:
Joining fees, annual fees and renewal fees are applicable on the Credit Cards for both the
primary and add-on credit cardholders as per schedule of fees and charges in Annexure I.
The Bank exclusively retains the right to alter any/all charges or fees from time to time or to
introduce any new charges or fees, as it may deem appropriate, upon issuing at least a 30-
days prior notice to the credit cardholder of such change/alteration in the charges or fees.

1
 It is clarified that the said change may be indicated/communicated to the credit cardholder
through any media chosen exclusively by the bank in its sole discretion.
III. Cash Advance Fee
As per schedule of fees and charges given in Annexure I.
IV. Service Charges levied for certain transactions
Cash advance fees,finance charges and all other charges applicable on credit card are
detailed in the schedule of fees & charges as in Annexure I
V. Interest-free grace period:
The Interest-free credit period could range from 20 to 50 days. However, this is applicable
only on retail purchases and if the previous month’s balance has been cleared in full.
Interest-free grace period is not applicable if the cardholder has withdrawn cash from an
ATM.
- Illustrative Example for Grace Period Calculation:
For a statement for the period 9 th March to 8 th April, the payment due date is 28th April
Assuming you (the word ‘you’ refers to the credit cardholder) have paid back your previous
month’s dues in full, the grace period would be:

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 Credit Card
Most Important Terms & Conditions

1. For a purchase dated 9th March, interest-free grace period is 9th March to 27th April = 50 days
2. For a purchase dated 29th March, interest-free grace period is 29th March to 27th April = 30 days.
Thus, the grace period can vary depending upon the date of the purchase. However, if you
have not paid the previous month’s balance in full or if you have availed of cash from an ATM,
then there will be no interest-free period.
VI. Finance Charges for both Revolving Credit and Cash Advance:
Finance charges are payable on both i.e. revolving credit and cash advance at the monthly
percentage rate on all transactions from the date of transaction in the event of credit cardholder
choosing not to pay his/her balance in full, and on all cash advances when taken by the credit
cardholder, till they are paid back. Finance charges, if payable, are debited to the credit
cardholder’s account till the outstanding on the card is paid in full.
- Finance charges on cash advances are applicable from the date of transaction until the
payment is made in full.
- When the customer carries forward any outstanding amount or avails of cash advance, a
finance charge calculated by average daily balance method, will apply to balances carried
forward and to fresh billings.

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- If a credit cardholder avails of the revolving credit facility of the PNB credit card and
hence chooses to pay an amount less than the total amount due reflected in the
monthly billing statement, the entire outstanding amount would attract finance charges
and all new transactions will also attract finance charges, till such time as the previous
outstanding amount are repaid in full.
- Rate of Interest is 2.95% p.m. (i.e.35.89% annualized)
- In case of cards against Fixed Deposit, rate of interest is 1.5% per month which comes
to 19.56% annualized
Late Payment Charges:
- Late payment charges will be applicable if the minimum amount due is not paid by the
payment due date. Clear funds need to be credited to PNB credit card account on or
before the payment due date to avoid late payment charges. Late payment charges are
applicable on outstanding Total Amount Due as under:
1. `1000/- or Less – Nil
2. `1001 to `5000/ – `500
3. `5001 to `10000 – `600
4. Above `10000 – `750
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 Credit Card
Most Important Terms & Conditions

VII. Over limit charges are applicable on total outstanding exceeding the Credit Limit
at the rate of 2.5% of the over the limit amount as per schedule of fees and charges
(Annexure 1)
Illustrative example for interest calculation:
Assuming that you purchased a gadget for`1200 on 22 nd March and jewelry for`800 on
31st March and you have made a minimum payment due that ìs100 on 28 th April. The
interest will be calculated as under:
- Billing cycle 9th March to 8th April
- Payment Due Date: 28 th of April
- Minimum Payment Due: `100.
- Date Minimum Payment of ` 100 Made: April 28th
- Balance carried forward (Revolved Amount): `1900
Finance Charges /Interest Calculation:
Interest is Calculated by calculating interest factor for one day as under:
Interest for 1 day on balance of̀100 @2.95% p.m.= 2.95%/30 (No. of days in a month) =
0.09834%

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Interest Calculated = Outstanding Amount X 0.0009834 X No. of Days amount is outstanding
a) Interest on `1200 for 38 days – from 22nd March to 28th April = `44.84
b) Interest on `800 for 29 days – from 31st March to 28th April = `22.81
c) Interest on `1900 for 10 days – from 29th April to 8th May = `18.68
d) Total interest charged in Billing Cycle on outstanding up to 8th May =`86.33
e) GST 18% on interest: `15.53
f) Total Outstanding: `2001.86
Please note that the Finance Charges and other charges are subject to change at the
discretion of PNB. Also please note that if the credit cardholder exceeds the credit limit of
the accounts, ‘Over Limit Charges’ will be levied on the account. For a list of charges that
may be levied at specific instances, please refer to the Schedule of Fees and Charges in
Annexure I.
Note: MAKING ONLY THE MINIMUM PAYMENT IN ANY MONTH WOULD RESULT IN
THE REPAYMENT STRETCHING OVER SUBSEQUENT MONTHS WITH CONSEQUENT
INTEREST PAYMENT ON YOUR OUTSTANDING BALANCE.

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 Credit Card
Most Important Terms & Conditions

b) DRAWAL LIMITS
Credit Limit and Cash Limit are assigned to credit cardholders based on internal PNB credit
criteria (Add-on credit cardholders share the same limits as that of the Primary Account
Holder). These limits are communicated to the credit cardholder at the time of credit card
delivery. The credit limit and cash limit are communicated to the credit cardholder in every
statement. The Available Credit Limit (i.e. the credit limit available for use) at the time of
the statement generation is provided as part of the statement. PNB will review the credit
cardholder’s account periodically, and increase or decrease the credit cardholder credit limit
based on internal criteria. Credit cardholders seeking to have their credit limit increased
can do so by writing to PNB and providing financial documents declaring their income. PNB
may, at its sole discretion and based on such new documents provided, increase the credit
limit of the credit cardholder.
Cash withdrawal from the ATM is not permitted as the first transaction after activation of the card.
c) BILLING AND STATEMENT
i) Billing Statement: Frequency & Mode of Sending
Punjab National Bank will send the credit cardholder a monthly statement showing
the payments credited and the transactions debited to the credit cardholder’s account

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 since the last statement. The Bank will mail through postal/courier services a statement
of transactions in the credit card account every month on a predetermined date, to the
mailing address on record with the bank or send a statement via e-mail to the email ID
of the credit cardholder. If the balance outstanding is NIL / below Rs 100 or has a credit
balance. no statement will be issued.
ii) Minimum Amount Due: Punjab National Bank Credit Cards offer the credit cardholder
the facility of revolving credit. The credit cardholder may choose to pay only the
Minimum Amount Due printed on the statement and the balance outstanding can be
carried forward to subsequent statements
The Minimum Amount Due shall be 5% of the outstanding amount or such other amount
as may be determined by PNB at its sole discretion. In case the credit cardholder has
availed BT or EMI facility, the amount of dues thereon, during the statement period
shall be added to Minimum Amount Due
The credit cardholder can choose to pay any of the following amounts indicated
on the statement:-
Minimum amount due or
Amount greater than the minimum amount due or Total amount due or

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 Credit Card
Most Important Terms & Conditions

Total amount due for the Month*

*Total amount due for the month comprises current month transaction vis-a-vis
purchases, charges, cash advance and amount due on account of BT and/or EMI
Such a payment should be made before the payment due date. Clear funds need to
be credited in the Punjab National Bank credit card account on or before the payment
due date to avoid late payment charges. Credit cardholders are advised to drop local
cheques at least 4 days before the payment due date to ensure payment reflects on
the card account within the payment due date. Any unpaid minimum amount due of the
previous statements will be added to the credit cardholders’ current minimum amount
due in addition to the outstanding exceeding the credit cardholders credit limit.
- Payments made towards the credit card outstanding are acknowledged in subsequent
statements. Payments received against the credit cardholders card outstanding
will be adjusted against all taxes, fees and other charges, interest charges, cash
advances and purchases in that order.
iii) Payment Options:
Credit card dues can be paid through any of the following methods:
Cash payment can be made at any branch of PNB’s.
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Cheque/ Draft: Make a Cheque/draft in favour of PNB Credit Card No. xxxxxxxxxxxxxxxx
(sixteen digit) and deposit the same in a cheque drop box. List of drop boxes is available
at PNB credit card link through www.pnbindia.in. Please ensure that you write your
name and contact number on the reverse of the cheque. (Please note that outstation
cheques and post-dated cheques are not accepted for making payment of credit card
dues. However, multi-city cheques are acceptable)
Auto Debit: If you are a PNB account holder, auto debit instruction for payment of
credit card dues on a monthly basis can be given either for “Minimum Amount Due’
or for ‘Total Amount Due’. For details & download format for auto debit instructions,
please visit the bank’s website www.pnbindia.in.
Auto Pay Process: Credit Card customers availing facility of PNB Internet Banking
can give mandate for auto debit of their linked SB/CA account with PNB to make
payment for PNB credit card already linked with Internet banking. This request can
be raised either for Total Amount Due (TAD) or Minimum Amount Due (MAD) of billed
amount on their credit card. Request raised will get processed within 2 working days and
shall be effective from the earliest payment due date of credit card. The cardholder can
change the mandate from MAD to TAD or vice versa. Cardholders also have the option
to deregister the mandate for the auto pay process.

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 Credit Card
Most Important Terms & Conditions

IBS:PNB’s Internet Banking users can link their account to credit card after logginginto
the Internet banking site and make payment of credit card dues.
ECS: If you are an account holder with another ECS-authorized bank, then you can
give ECS mandate for payment of credit card dues either for Total Amount Due or
Minimum Amount Due. Details & download format for ECS instructions are available at
www.pnbindia.in.
National Electronic Fund Transfer (NEFT): Customers maintaining accounts with
banks other than PNB can make a payment online through NEFT. The instructions are
available at www.pnbindia.in.
VISA Money Transfer Facility:In case you hold other banks’ VISA debit or credit card,
you can also use VISA Money Transfer facility of that bank to pay PNB credit card dues
online.
Online Payment through Bill Desk: Credit Card holder maintaining accounts with banks
other than PNB can make online payment through Bill desk by using Internet Banking
Channel of other select banks. For user instructions, please visit www.pnbindia.in.
iv) Billing Disputes: All the contents of the statement will be deemed to be correct and
accepted if the credit card holder does not inform Punjab National Bank of the

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 Credit Card
Most Important Terms & Conditions

Discrepancies within 60 Days of the Statement Date in writing. Upon receipt of such
information, Disputed Credit Card transactions will be marked and shall not be
considered for CIC’s reporting till its resolution. Further, no charges shall be levied till its
resolution. In case the dispute is not settled in favor of credit card holder all applicable
charges will be levied on the credit card from the date of transaction and the same will
also be reported to CIC’s after 15 days of issuance of notice to the concerned customer
by the Bank in case of non payment of outstanding dues by the Card Holder.
iv a) Harmonization of Turnaround Time (TAT) and customer compensation for
failed transactions using authorized Payment Systems:
Card Transaction:

Point of Sale(PoS) (Card Present) Including Cash at PoS)

Account debited but confirmation not received at merchant location i.e. charge slip not
generated

AND

Card not Present (CNP)(e-Commerce)

Account debited but confirmation not received at merchant’s system.
In both the cases, time line for auto reversal is T+5 Days and compensation payable
Rs.100/- per day of delay beyond T+5 days
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v) Contact Particulars of PNB 24-hour Customer Helpline number
The Cardholder can contact 24-hour Customer Care helpline numbers i.e.
0120- 4616200 and 1800 180 2345 or such other telephone numbers as may be notified
by PNB from time to time.
vi) Grievance Redressal:
In the rare event of not being satisfied with the response from any of the recent contacts
with the Bank, you can contact us between specified working hours as under:
Davinder Kumar, Contact : 011-25820037
Grievance Redressal Cell, Punjab National Bank,
Credit Card Processing Centre, 3rd Floor Rajendra Bhawan, Rajendra Place,
New Delhi - 110 008
E-mail: creditcardho@pnb.co.in

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 Credit Card
Most Important Terms & Conditions

vii) Complete postal address of card issuing Bank:

Punjab National Bank,
Credit Card Processing Centre,
3rd Floor, Rajendra Bhawan, Rajendra Place, New Delhi - 110 008
viii) Toll free number for customer care service:
The cardholder can contact toll free number 1800 180 2345 or such other telephone
numbers as may be notified by PNB from time to time.
d) DEFAULT
i. The total outstanding on the credit card account, together with the amount of any
charges affected but not yet charged to the credit card account will become immediately
due and payable in full to PNB on the occurrence of any of the following events which
shall be deemed as an instance of default:
- The credit cardholder fails to pay the amount due to the bank within the stipulated period.
- Credit cardholder becomes insolvent or there is any material adverse change in the
financial condition of the credit cardholder which in bank’s opinion affects the interest
of the bank

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- Death of credit cardholder or total permanent disability
- Any court grants a garnishee order
- Any representation made by the credit cardholder proves to be incorrect, misleading,
false or incomplete including but not limited to income and/or identification paper/
document forwarded to the bank, being proved incorrect, incomplete and or contain
false/fraudulent information
- Credit cardholder generally do or omits to do anything which may prejudice Bank’s
right in terms of credit cardholder agreement or cause bank to suffer any loss/damage
• Any payment Instruments including cheques and/or ECS/Standing instructions
delivered to the Bank are not encashed/acted upon for any reason whatsoever on
presentation being made.
• If cardholder is involved in or charged in criminal activities
• In case of default in the performance of any obligations under the terms of any
other loans/facilities provided by PNB
• On bankruptcy or death of the primary credit cardholder. Credit cardholder’s estate
will be responsible for settling any outstanding on the card account and should

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 Credit Card
Most Important Terms & Conditions

keep PNB indemnified against all costs, including legal fees and expenses incurred
in recovering such outstanding. Pending such repayments, PNB will be entitled to
continue to levy finance charges at its prevailing rates
ii In the event that the credit cardholder delays or is unable to settle the outstanding of
his/her monthly statement of the card in terms of credit cardholder agreement, PNB
will exercise the right to lien and set of f the amount outstanding against any monies
payable/deposits/accounts maintained in credit cardholder’s name with the Bank.
iii In the event of default, the credit cardholder may be sent reminders from time to time
by representatives of PNB including third parties appointed by PNB for settlement of
any outstanding on the credit card account, by post, fax, telephone, electronic mail
SMS message and/or engage its representatives to remind, follow up and collect dues.
Any third party so appointed, shall adhere to the code of conduct on debt collection as
applicable from time to time.
iv In case the payment is not forthcoming after issuing reminders, a notice will be sent to
the credit cardholder for non-payment by giving 15 days to such credit cardholder about
the intention to report him/her as defaulter to
CIBIL. Any notice given by PNB will be
deemed to have been received by the cardholder within 7 days of posting to the credit
cardholder’s address last notified in writing to PNB or, where specifically requested,

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 within 24 hours of sending the same via email at the email address specified by him/her.
Any notice may also be sent by fax or communicated verbally and confirmed in writing by
post or fax. PNB shall not be held accountable for delays in receipt of notices by post. In
the event of any change in credit cardholder’s e-mail and/or employment and or/offices
and /or residential address and/or telephone numbers, the credit cardholder shall inform
PNB promptly in writing or by email and must confirm the same by mail or fax.
v In the event that credit cardholder delays or is unable to settle the outstanding even after
issuing reminders and notice his/ her name will be reported as defaulter to CIBIL or any
other credit information company authorized by RBI under Credit Information Companies
regulation) Act, 2005.
Withdrawal of Defaulter Report from CIBIL
The bank, at its sole discretion, shall withdraw any default report issued to CIBIL in the
following events:
- The defaulter has liquidated his/her entire outstanding dues with the bank or settled his
dues with the Bank
- A court verdict has been received by the bank instructing the Bank to de-list the cardholder
- The decisions will be taken by the bank on a case to case basis upon individual review
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 Credit Card
Most Important Terms & Conditions

e) TERMINATION/REVOCATION OF THE CREDIT CARD HOLDERSHIP

i). The credit cardholder may terminate the credit cardholdership at any time by writing
to Punjab National Bank at the following address: “Punjab National Bank, Credit Card
Processing Centre, along with the credit card/s cut diagonally to pieces. All the credit
cards including the add-on cards will be terminated on the basis of written request /
call at our 24 hour call centre. Termination will be effective only after payment of all
amounts outstanding to the card account. No annual, joining or renewal fees shall be
refunded on a pro-rata basis.
ii). Punjab National Bank may also restrict, terminate or suspend the use of the credit
card at any time without prior notice if the Bank reasonably believes it necessary for
business or security reasons. Punjab National Bank can suspend the facility on the
credit card, if the credit cardholder defaults on the payment due or exceeds the credit
limit extended. The credit card must not be used after the agreement ends or if the
credit card account is suspended.
iii).The bank will always be at liberty to stop making advances or cancel the credit facility(ies)
at any time without prior notice and without assigning any reason, even though the
credit limit(s)/ credit facility(ies) has/have not been fully availed of.
iv) In such a situation, the credit cardholder must (subject to any default or other notice

18
 required by law) immediately pay Punjab National Bank the total outstanding Balance on
the Account. This includes all amounts due to Punjab National Bank under the agreement,
including all transactions and other amounts not yet charged to the account. The credit card
will not be considered as closed until the credit cardholder has paid all such due amounts.
f) LOSS / THEFT / MISUSE OF CARD
i. The credit cardholder must notify the 24-Hour customer helpline number immediately
if the primary or any additional credit card is misplaced, lost, stolen, mutilated, not
received when due or if he/she suspects that the credit card is being used without
credit cardholder’s permission. Once a card is reported lost, it should not, under any
circumstances be used if found by the credit cardholder subsequently. As the Add-
on-Card is an extended facility given on the primary card account, the Add-on-Card is
rendered invalid when the primary card is reported lost.
ii. The Bank is not liable or responsible for any transactions incurred on the credit card
account prior to the time of reporting of the loss of the card, and the credit cardholder
will be fully liable for the same. After the receipt of proper notification of the loss by the
Bank, the credit cardholder’s subsequent liability is Nil. In addition to notifying Punjab
National Bank about the loss or theft of the credit card, the credit cardholder must report
any theft of credit cards to the Police and lodge an FIR.

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 Credit Card
Most Important Terms & Conditions

- The credit cardholder will be liable for all losses in case of misuse of the credit card by
someone who obtained the PIN or the card with the consent of credit cardholder or an
Add-on-Cardholder.
- If the credit cardholder has acted fraudulently the credit cardholder will be liable for all
losses. If the credit cardholder acts without reasonable care, the credit cardholder may
be liable for all losses incurred.
- Punjab National Bank may, without referring to the credit cardholder or any Add-on-
Cardholder, give the police or other relevant authorities any information that Punjab
National Bank consider relevant about the loss, theft or misuse of a credit card or PIN.
iii. DISCLOSURE
Type of information relating to credit cardholder to be disclosed with and without
approval of credit cardholder:
- The credit cardholder acknowledges that PNB is authorized to share credit cardholder
information including but not limited to credit cardholder current balance, payment
history, etc. along with demographic details with any existing or future credit bureaus
without any notice to this intent to the credit cardholder, and such information may
pertain to positive or negative performance or default by the credit cardholder as per
the Credit Information Companies regulation) Act, 2005.
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- The Credit Information Bureau (India) Ltd. (CIBIL) is an initiative of the Government of
India and Reserve Bank of India (RBI) to improve the functionality and stability of the
Indian financial system. This is in line with RBI’s efforts to provide an effective mechanism
for exchange of information between banks and financial institutions, thereby enabling
credit cardholders to avail of better credit terms from various institutions.
- The credit cardholder further acknowledges that PNB is authorized to share credit
cardholder information, including default in payments with Financial Institution,
employer and to other third parties engaged by PNB for proper operation of credit
card accounts, verification and other administrative services.
- PNB may also share credit cardholder information with any parent, subsidiary, affiliate
or associate of PNB for the purposes of marketing and offering various products and
services of PNB or its group companies, subsidiaries, affiliates and/or associates.

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If you do not wish to be called about our products and services, kindly log on at www.pnbindia.
in and register yourself in our “Do not call registry” option.
PNB Credit Card’s Most Important Terms and Conditions (MITC) are also available at the
aforementioned website.
All information in this communication is subject to change at the discretion of PNB.
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 Credit Card
Most Important Terms & Conditions

Annexure I
SCHEDULE OF FEES & CHARGES**

1 Joining Fee*: Classic: NIL NIL

Primary Gold: NIL Signature : 1500
Cardholder
NIL for credit card issued against bank’s lien on Fixed Deposit
Joining Fee*: Classic: NIL `500 Platinum/select: NIL
Add-on Cards Gold: NIL (for each add-on card) Millennial : `399
Nil for credit card issued against bank’s lien on Fixed Deposit
2 Renewal Fees* NIL NIL NIL
3 Annual Fees*: Classic: NIL Gold: Platinum : `500 (A) Platinum: `500 (C)
Primary Signature: `2000 (B) Select: `750 (C)
Cardholder Millennial : `999 (D)
Nil for credit card issued against bank’s lien on Fixed Deposit

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4 Annual Fees*: Nil Nil Nil
Add-on Cards
5 Finance Charges 2.95% per 2.95% per month 2.95% per month
/ Interest Rate month
p.m. on Revolving
Credit / Cash 1.5% per month for cards against
Withdrawn/ Fixed Deposit
Amount Overdue
6 Annualized 35.89% p.a. 35.89% p.a. 35.89% p.a.
Percentage 19.56% p.a. for Credit Cards issued against bank’s lien on Fixed
Rate (APR) on Deposit
Revolving Credit

7 Cash Advance
Charges:
A: Domestic

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 Credit Card
Most Important Terms & Conditions

I) PNB ATMs 2% of cash 2% of cash withdrawn Platinum: 2% of cash

withdrawn or or ` 100, whichever is withdrawn or `100,
`100, higher Signature : 2% whichever is higher
whichever is of cash withdrawn or Select/Millennial: 2% of
higher `10 0 whichever is cash withdrawn or `150,
higher whichever is higher
II) Other ATMs 2% of cash 2% of cash withdrawn Platinum: 2% of cash
withdrawn or or `150, whichever is withdrawn or `150,
`150, higher Signature : 2% whichever is higher
whichever is of cash withdrawn or Select/Millennial:
higher `150 whichever is 2% of cash withdrawn or
higher `200, whichever is higher
B: Overseas 2% of cash 2% of cash Platinum: 2% of cash
withdrawn or withdrawn or `300, withdrawn or `250,
`300, whichever is whichever is higher whichever is higher
higher Select/Millennial: 2% of
cash withdrawn or `300,
whichever is higher
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8 Late Payment Fee On outstanding Total Amount Due as under:
1.`1000 or less – NIL 2.`1001 to `5000 – `500
3.`5001 to `10000 – `600 4. Above `10̀705000 –
For Credit Card against FD: 30% of the Mini mum Amount Due
subject to Minimum `200 & Maximum `500 per billing cycle
9 Charges for over 2.5% OR 2.5% OR Minimum 2.5% OR Minimum `500
the credit limit Minimum `250 `500
usage
Minimum `250 for credit cards issued against Fixed Deposit
10 Return of Cheque/ `100 per `250 per instrument `200 per instrument
Dishonour/ECS/ instrument
Auto debit (SI)*
Minimum `100 for credit cards issued against Fixed Deposit
11 Duplicate `50 (no charges `50 (no charges for `50 (no charges for
Statement (beyond for e-statement) e-statement) e-statement)
three months)
`50 Free for Card against Fixed Deposit

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 Credit Card
Most Important Terms & Conditions

12 Card Replacement `100 per card `250 per card `200 per card
Fee (for reasons `100 per card for Card
other than technical against Fixed Deposit
defects)
13 PIN Replacement `50 per card `100 per card (no `100 per card (no charges
Fee charges for electronic for electronic PIN)
PIN)
`50 per card for cards against Fixed Deposit
14 Retrieval of Charge `100 `100 `100
Slip
15 Limit Enhancement NIL NIL NIL
Charges
16 Balance Transfer 1% of transfer 1% of transfer 1% of transfer amount or
Processing Fees amount or `199, amount or `199, `199, whichever is higher
whichever is whichever is higher
higher

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17 Balance Transfer 0.99% p.m. for 0.99% p.m. for BT 0.99% p.m. for BT facility
Interest Charges BT facility under facility under EMI under EMI scheme for a
EMI scheme for scheme for a period period of six months
a period of six of six months
months
18 Foreign Currency 3.50% markup 3.50% markup 3.50% markup over
Transaction over and above over and above the and above the currency
the currency currency conversion conversion rate
conversion rate rate
Processing Fee or
Payment
19 Outstation Outstation cheques Outstation cheques Outstation cheques are
Cheques are not accepted. are not accepted. not accepted.
Multi-city cheques Multi-city cheques will Multi-city cheques will
will be accepted be accepted towards be accepted towards
towards payment payment of credit payment of credit card
of credit card dues. card dues. dues.

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22 Fuel surcharge Min. Rs.10 or 1% Min. Rs.10 or 1% on Min. Rs.12.50 or 1% on
(exclusive of on transaction transaction > Rs.500 single fuel transaction of
service tax and > Rs.400 & & < Rs.4000/- > Rs.500 & < Rs.4000/-.
other charges) < Rs.3000/-
Platinum: maximum
surcharge waiver up to
Rs. 250/- within a billing
cycle exclusive of
service tax and other
charges.

Select/Millennial:
maximum surcharge
waiver up to Rs. 350/-
within a billing cycle
exclusive of service tax
and other charges

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 Credit Card
Most Important Terms & Conditions

20 Charges on At counter: 2.5% At counter: 2.5% At counter: 2.5% of the

Railway Tickets of the transaction of the transaction transaction amount
Purchase or amount IRCTC amount IRCTC website: Upto
Cancellation website: Upto IRCTC website: 1.8% of the transaction
1.8% of the Upto 1.8% of the amount. (Transaction
transaction amount. transaction amount. amount comprises
(Transaction (Transaction amount ticket charges + service
amount comprises comprises ticket charges by Railways/
ticket charges + charges + service IRCTC)
service charges by charges by Railways/
Railways/IRCTC) IRCTC)
21 Custom Duty 2.25% of the 2.25% of the 2.25% of the transaction
/ Airport Tax / transaction transaction amount amount (minimum `100
Excess Baggage amount (minimum (minimum `100 OR OR minimum `75 for Card
`75) minimum `75 for against Fixed Deposit)
Card against Fixed
Deposit)

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 Credit Card
Most Important Terms & Conditions

23 Interest-free Period 20-50 days: this is 20-50 days: this is 20-50 days: this is
applicable only on applicable only on applicable only on retail
retail purchases retail purchases purchases and if the
and if the previous and if the previous previous month’s balance
month’s balance month’s balance has has been cleared in full.
has been cleared been cleared in full. Interest-free grace period
in full. Interest-free grace is not applicable if the
Interest-free grace period is not cardholder has withdrawn
period is not applicable if the cash from an ATM.
applicable if the cardholder has
cardholder has withdrawn cash from
withdrawn cash an ATM.
from an ATM.

31
24 Minimum Amount 5% of the total 5% of the total amount 5% of the total amount
Due, to be paid by amount due or due or such other due or such other amount
the due date such other amount as may be as may be determined by
amount as may determined by PNB at PNB at its sole discretion.
be determined by its sole discretion. EMI EMI amounts are added
PNB at its sole amounts are added in in full to minimum amount
discretion. EMI full to minimum amount due
amounts are added due
in full to minimum
amount due
25 Cash Advance Cash Withdrawal Limit
Limit i) 20% of Credit Card limit for all variants/types of Credit Cards
ii) Out of the above cash limit, single transaction limit is 50% of the
available Cash Limit
26 PNB Global EMI 2% of the 2% of the transaction 2% of the transaction
plan: transaction amount subject to amount subject to
(i) Processing fees amount subject to Minimum `200 Minimum `200
Minimum `200
32
 Credit Card
Most Important Terms & Conditions

(ii) Interest 18% p.a. (1.5% 18% p.a. (1.5% p.m.) 18% p.a. (1.5% p.m.)
Charges p.m.)
Prepayment 3% on outstanding 3% on utstanding 3% on outstanding
charges amount NIL for amount NIL for Card amount NIL for Card
Card against fixed against fixed deposit against fixed deposit
deposit
27 Recovery of `50 `50 `50
charges for
furnishing CIBIL
report on request
by cardholder
28 GST As applicable from As applicable from As applicable from time to
time to time time to time time

33
A: Annual charge shall be waived in case a credit card account has satisfied the following
conditions:
i. If the usage of card, in preceding year, is more than the credit limit of the card.
ii. There is at least one retail transaction, i.e. other than fuel or cash withdrawal in every
calendar quarter.
iii. Account has never been irregular in the past.
B) Annual fees of Signature 2̀000/- : waiver if the card has been used up to limit of 3̀,00,000/-
in the previous financial year. No annual fee for add-on cards and card against lien on term
deposit)
C) Annual fees for RuPay Platinum and Select: Shall be waived if the card is used once in a
quarter.
D) Annual fees for Millennial: waiver if the card has been used up to limit of 1̀,00,000/- in
the previous financial year. No annual fee for add-on cards and card against lien on term
deposit)
*For Corporate Credit Card with Corporate Liability: Minimum Joining & Annual Fee shall
be 2̀000 each and for Corporate Credit Card with Individual Liability, Minimum Joining &

34
 Credit Card
Annual Fee shall be 1̀000 each. Most Important Terms & Conditions

**The above charges are subject to change from time to time at the sole discretion of the bank.
***For Bank’s MCLR rate, please visit our website at www.pnbindia.inor call
PNB’s toll-free helpline at 1800 180 2222. Credit Card helpline :1800-180-2345
# Also applicable for cash withdrawals against credit balances
Insurance Coverage For RuPay Credit Card Holders
Personal Accidental Insurance Coverage: Sum Insured of Rs. 2 Lacs for RuPay Platinum Card Holders
and Rs. 10 Lacs for RuPay Select Card Holders.
Claims Department of Insurance Service Provider

TATA – AIG General Insurance Co. Ltd A-501, 5th Floor, Bldg. No – 4,
Infinity Park, Dindoshi, Malad (East) Mumbai- 400097 rupay@tataaig.com Escalation Matrix
For Claims and Policy Administration:
Name Designation Email Mobile No
Devank Dy. Manager –
Devank.Dubey@tataaig.com 9794819921
Dubey Personal Accident
Associate Vice
Pankaj
President – Personal Pankaj1.Sharma@tataaig.com 9723466900
Sharma
Accident
Senior Vice President –
Ms. Neha
Personal Accident, Neha.Arya@tataaig.com
Arya
Travel & Home
The cardholder is covered under the insurance policy from the date of card activation and nomination facility is
available. For details visit www.pnbcard.in
35
 Credit Card
Most Important Terms & Conditions

The entire claim process (RuPay Insurance Program 2022-23) comprises of Claim Intimation, Document
Receipt / Follow Up, Investigator Appointment (Specific cases that need detailed investigation), Claims
Follow up / Processing & Claim Payment. For details of the process and also for Dispute Management &
Document Checklist please visit www.pnbcard.in

For Insurance Coverage Queries, you may contact the following Nodal Officer from Bank.

Davinder Kumar
Contact:011 – 25820037
Punjab National Bank
Credit Card Processing Centre
3rd Floor, Rajendra Bhawan,
Rajendra Place, New Delhi 110008
E-mail: creditcardho@pnb.co.in

36
PNB Credit Card Division, Credit Card Processing Center
3rd Floor, Rajendra Bhawan
Near Rajendra Place Metro Station
New Delhi - 110 008

Email: creditcardho@pnb.co.in
www.pnbindia.in

24 Hour Customer Care Helpline Numbers:

0120-461 6200 and 1800 180 2345

37