Internet Banking
Security Tips
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We are aware that security is the most important thing when completing financial
transactions online. The security and privacy of your personal information is our priority.
We're committed to help you stay safe when you bank online with us.
SBM’s Internet Banking security tips set out simple steps you can take to ensure that
your transactions and your personal details are safe and secure when transacting
online.
1. Accessing SBM Internet Banking
Always access SBM Internet Banking from SBM official website by typing
https://www.sbmgroup.mu into your browser and by clicking on the Internet Banking link
provided on the website.
To ensure the highest level of security, we suggest that you always make use of the
latest version of browsers.
2. Look for Security Indications
Ensure that you are on the secure SBM Internet Banking website by checking
that the URL begins with “https” rather than ”http”.
Look for a closed padlock icon: “” in the address bar; it indicates encryption is
being used on the web page. This icon is located on the left of the URL on most
recent browsers, but may vary in location on older ones.
Verify the website certificate by double clicking on the icon displayed above and
ensure that the following details are present:
- Valid Security Certificate
- Issued by DigiCert Inc
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SBM Internet Banking has been enhanced with picture recognition to protect
customers against phishing (fake) website. Genuine SBM Internet Banking will
ALWAYS display the image that you selected at registration for the service.
NEVER trust a message asking you to confirm an image different from what was
selected at the registration process.
3. Protect your Password
NEVER disclose your Internet Banking UserID and Password to ANYONE
ALWAYS choose an easily remembered but hard-to-guess password
Do NOT use dictionary words or family information when choosing a password
as these can be easily guessed or cracked
To choose a STRONG password, use a combination of letters (upper and lower
case), numbers and special characters (@, !, ~, etc)
Your Internet Banking password should be UNIQUE and NOT be used for
accessing other websites or social media platforms, such as Facebook, LinkedIn,
etc.
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- Never write down your Internet Banking password on your desk, paper or
anywhere else
- Never save your password in clear text files on your PC
IMMEDIATELY change your password if you feel your password has been
compromised
CHANGE your password regularly to minimize the risk of having your password
compromised
DO NOT use options such as “Auto Complete” or “Remember My Password”
You will NEVER be prompted to re-enter your IB login details once you are logon
your IB account. Remember, you will be prompted to enter ONLY your
transaction password each and every time you perform an online transaction
4. Using Internet Banking in Public Places (Cybercafés or free wireless access
points)
DO NOT use unsecure public Wi-Fi. Using an unsecured public Wi-Fi would
allow unauthorized people to intercept any information while you are online.
AVOID using SBM Internet Banking on shared PCs or on public PCs
NEVER change sensitive details such as PIN or Password in public places
Be wary of persons standing close to you when you are entering your password
or PIN
5. Ending Your Internet Banking Transactions
SIGN OUT from the Internet Banking webpage to close an active session instead
of just closing the window.
DELETE temporary files and cookies regularly after browsing the Internet.
6. Protecting Your PC
Ensure that no one has access to your PC
Use a reliable antivirus product and ensure that it is updated regularly
Configure your PC to obtain latest security patches for your operating system
Keep your operating system, browser, e-mail up to date with the latest versions
and patches.
Use a personal firewall and/or intrusion detection system to block/detect attacks
or malicious programs on your systems
Do not install free software from unreliable Internet sources
7. Email Security
Be wary of unknown emails asking for PIN or Password.
Do not click on hyperlinks embedded in emails or third party websites to access
SBM’s Internet Banking
Use spam filters on your PC to protect yourself from receiving spam emails
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8. Other Security Measures
DO NOT navigate to other websites while performing Internet Banking
transactions.
DO NOT leave your PC unattended when performing Internet Banking
transactions.
ALWAYS logout from SBM Internet Banking when not in use.
ALWAYS keep your registered mobile number updated with the bank as Internet
Banking send OTP (One Time Password) only to the registered mobile number.
9. Monitor your account regularly
Check the last logon time every time you log on your Internet Banking.
Check your account statements regularly to protect yourself against frauds
10. SBM Contacts
If you notice any suspicious activity relating to your online account, immediately
contact our Customer Service on (230) 2070111 or by email at
sbm@sbmgroup.mu
All the safeguards in the world won't help you if you give your personal
information away. Be smart and protect yourself online.
Disclaimer:
This document is for information purpose and is considered as a good practice.
