Data Gathering Instrument for Trainee’s Characteristics

Name: _____________________________________

Please answer the following instrument according to the

characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.

Characteristics of learners

Language, literacy Average grade in: Average grade in:

and numeracy English Math
(LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79

Cultural and Ethnicity/culture:

language a. Subanen
background
b. Ilonggo
c. Cebuano
d. Tagalog
e. Muslim
f. Ibaloy
g. Others( please specify)_____________

Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master‟s degree
f. Masteral Graduate

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 Characteristics of learners
g. With units in Doctoral Level
h. Doctoral Graduate
Sex: a. Male b. Female

Age: 22

Learning Style a. Visual - The visual learner takes mental

pictures of information given, so in order for
this kind of learner to retain information,
oral or written, presentations of new
information must contain diagrams and
drawings, preferably in color. The visual
learner can't concentrate with a lot of activity
around him and will focus better and learn
faster in a quiet study environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text. Having
to read long texts is pointless and will not be
retained by the auditory learner unless it is
read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where
they can watch, listen and then review what
has happened.
f. Theorist - Learns most when ideas are linked
to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.

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 Characteristics of learners

Other needs
a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
___________________________

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FORM 1.1 SELF-ASSESSMENT INSTRUMENTS
Name: _________________________________________________________________________

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer to
the questions below.
CORE COMPETENCIES
CAN I…? YES NO
1. PROVIDE HOUSEKEEPING SERVICES TO GUESTS
1.1 Receive housekeeping requests √
1.2 Provide/ Service housekeeping requests √
1.3 Provide advice to guest √
1.4 Liaise with other departments √
2. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
2.1 Set up equipment and trolleys √
2.2 Access rooms for servicing √
2.3 Make up beds √
2.4 Clean and clear rooms √
2.5 Clean and store trolleys and equipment √
3. PROVIDE VALET/BUTLER SERVICE
3.1 Provide valet services to guests √
3.2 Display professional standards √
3.3 Care for guest property √
4. LAUNDRY LINEN AND GUEST CLOTHES
4.1 Collect laundry for laundering functions √
4.2 Perform laundering functions √
4.3 Process laundered item √

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CORE COMPETENCIES
CAN I…? YES NO
4.4 Return laundered item √
5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
5.1 Select and set up equipment and materials √
5.2 Apply cleaning technique √
5.3 Clean dry and wet areas √
5.4 Maintain and store cleaning equipment and chemicals √
6. DEAL WITH/HANDLE INTOXICATED GUESTS
6.1 Determine the level of intoxication √
6.2 Apply appropriate procedures √
6.3 Comply with legislation √

Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.

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Evidences/Proof of Current Competencies
Name:______________________________________________________

Form 1.2: Evidence of Current Competencies acquired related to

Job/Occupation

Current
Proof/Evidence Means of validating
competencies
1. PROVIDE - Certificate of Employment -Demonstration
HOUSEKEEPING
- TOR -Oral Questioning
SERVICES TO
GUESTS - Certificate of Training -Written Test
2. CLEAN AND - Certificate of Employment -Demonstration
PREPARE ROOMS - TOR -Oral Questioning
FOR INCOMING
GUESTS - Certificate of Training -Written Test
4. LAUNDRY LINEN - Certificate of Employment -Demonstration
AND GUEST - TOR -Oral Questioning
CLOTHES
- Certificate of Training -Written Test
5. CLEAN PUBLIC - Certificate of Employment -Demonstration
AREAS, - TOR -Oral Questioning
FACILITIES AND
EQUIPMENT - Certificate of Training -Written Test
6. DEAL - Certificate of -Demonstration
WITH/HANDLE Employment
-Oral Questioning
INTOXICATED
- TOR -Written Test
GUESTS
- Certificate of Training

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Identifying Training Gaps

From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.

Form 1.3 Summary of Current Competencies Versus Required

Competencies

Required Units of Current Training

Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
1. PROVIDE HOUSEKEEPING SERVICES TO GUESTS
1.1 Receive housekeeping 1.1 Receive
requests housekeeping
requests
1.2 Provide/ Service 1.2 Provide/ Service
housekeeping requests housekeeping
requests
1.3 Provide advice to guest 1.3 Provide advice to
guest
1.4 Liaise with other 1.4 Liaise with other
departments departments
2. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
2.1 Set up equipment and 2.1 Set up equipment
trolley and trolley

2.2 Access rooms for 2.2 Access rooms for

servicing servicing
2.3 Make up beds 2.3 Make up beds
2.4 Clean and clear rooms 2.4 Clean and clear
rooms
3. PROVIDE VALET/BUTLER SERVICE
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3.1 Provide valet services to 3.1 Provide valet
guests services to guests
3.2 Display professional 3.2 Display
standards professional
standards
3. Care for guest property 3. Care for guest
property
4. LAUNDRY LINEN AND GUEST CLOTHES
4.1 Collect laundry for 4.1 Collect laundry for
laundering functions laundering functions
4.2 Perform laundering 4.2 Perform
functions laundering functions
4.3 Process laundered item 4.3 Process laundered
item
4.4 Return laundered item 4.4 Return laundered
item
5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
5.1 Select and set up 5.1 Select and set up
equipment and materials equipment and
materials
5.2 Apply cleaning 5.2 Apply cleaning
technique technique
5.3 Clean dry and wet areas 5.3 Clean dry and wet
areas
5.4 Maintain and store 5.4 Maintain and
cleaning equipment and store cleaning
chemicals equipment and
chemicals
6. DEAL WITH/HANDLE INTOXICATED GUESTS
6.1 Determine the level of 6.1 Determine the
intoxication level of intoxication
6.2 Apply appropriate 6.2 Apply appropriate

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procedures procedures
6.3 Comply with legislation 6.3 Comply with
legislation

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 Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.

Form No. 1.4: Training Needs

Training Needs Module Title/Module of Instruction

(Learning Outcomes)
3.1 PROVIDE VALET/BUTLER Providing Valet/Butler Service
SERVICE
3.2. DISPLAY PROFESSIONAL Displaying Professional Standards
STANDARDS
3.3 CARE FOR GUESTS Caring for Guests Property
PROPERTY

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In template form, the session plan will look like this.
SESSION PLAN
Sector : TOURISM SECTOR (HOTEL AND RESTAURANT)
Qualification Title : Housekeeping NCII
Unit of Competency : Provide Valet/Butler Service
Module Title : Providing Valet/Butler Service
Learning Outcomes:
3.1 Provide Valet/Butler Service
3.2 Display Professional Standard
3.3 Care for Guest Property

A. INTRODUCTION: This unit of competency deals with the skills and knowledge required to provide valet/butler services
in a commercial accommodation establishment. This role would generally be undertaken by staff members with sound
organizational and interpersonal skills within limit of responsibility.
B. LEARNING ACTIVITIES

LO 1: Provide Valet/Butler Service To Guests

Learning Content Methods Presentation Practice Feedback Resources Time
Defining valet role o Modular self-pace Distribute Read Compare TR 30mi
Information Sheet information answers to CBC ns
3.1-1 defining Sheet 3.1-1 answer key CBLM
valets role and answer 3.1-1 Informatio

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 self-check defining n sheet
3.1-1 valets role 3.1-1
defining Answer key
valets role 3.1-1

Discuss
Information Sheet
30mi
o Lecture/Discussion 3.1-1 defining ns
valets role

Preparing valet o Modular self-pace Distribute Read Compare CBLM 30mi

services Information Sheet Information answers to TR ns
3.1-2 preparing Sheet 3.1-2 answer key CBC
valet services and answer 3.1-2 2 Informatio
self-check preparing n sheet
3.1-2 valet 3.1-2
Discuss 2preparing services
Information Sheet valet services
o Lecture/Discussion 3.1-2 preparing
valet services
30mi
ns

Delivering valet o Modular self-pace Distribute Read Evaluate TR 30mi

services Information Sheet Information performanc CBC ns

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 3.1-3 delivering Sheet 3.1-3 e 3.1-3 CBLM
valet services and answer using -Record
self-check performanc book-
3.1-3 e criteria Performanc
delivering checklist e criteria
valet services checklist

o Lecture/Discussion Discuss
30mi
Information Sheet
ns
3.1-3 delivering
valet services

o Demonstration Re-
Demonstrate Task demonstrate 2hour
Sheet 3.1-3 Task Sheet s
delivering valet 3.1-3
services delivering
valet services
Recording valet o Modular self-pace Distribute Read Evaluate -Record 30mi
services Information Sheet Information performanc book ns
3.1-4 recording Sheet 3.1-4 e 3.1-4 -
valet services and answer using Performanc
self-check performanc e sheet
3.1-4 e criteria 3.1-4
recording checklist -
valet services recording Performanc
valet e criteria
checklist
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 o Lecture/Discussion Discuss services 30mi
Information Sheet ns
3.1-4 recording
valet services

LO 2: Display Professional Valet Standard

Establishing rapport o Modular self-pace Distribute Read Compare -CBLM 30min

and enhancing Information Sheet Information answers to -TR s
feelings 3.2-1 establishing Sheet 3.2-1 answer key Informatio
rapport and and answer 3.2-1 n sheet
enhancing feelings self-check Displaying 3.2-1
establishing Professiona -Answer
rapport and l Valet key 3.2-1
enhancing Standard
feelings

o Lecture/Discussion Discuss
Information Sheet 30min
3.2-1 establishing s
rapport and
enhancing feelings

Assessing and o Modular self-pace Distribute Read Compare -CBLM 30min

utilizing guests Information Sheet Information answer to -TR s
knowledge 3.2-2 assessing Sheet 3.2-2 answers Informatio

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 and utilizing guests and answer key 3.2-2 n sheet
knowledge self-check Displaying 3.2-2
assessing assessing Answer
and utilizing and key 3.1-2
guests utilizing
knowledge guests
knowledge
o Lecture/Discussion Discuss
30min
Information Sheet s
3.2-2 assessing
and utilizing guests
knowledge

Following valet o Modular self-pace Distribute Read Compare TR 30min

grooming Information Sheet Information answers to CBLM s
3.2-3 following Sheet 3.2-3 answer key Informatio
valet grooming and answer 3.2-3 n sheet
self-check following 3.2-3
3.2-3 valet Answer
following grooming key 3.2-3
valet and
grooming communica
and tion
Discuss communicati standards
Information Sheet on standards
3.2-3 following
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 valet grooming
o Lecture/Discussion 30min
s

LO 3 Care for Guest Property

Setting guests luggage o Modular self-pace Distribute Read Compare TR 30min
Information Sheet Information answers to CBLM s
. 3.3-1 setting Sheet 3.3-1 answer key Performan
guests luggage and answer 3.3- 1 ce criteria
self-check setting checklist
Discuss 3.3-1 setting guests 3.3-1
o Lecture/Discussion Information Sheet guests luggage Luggage
3.3-1 setting luggage carrier 30min
guests luggage Cabinet s
Gloves
Wardrobes
Hanger

Demonstrate Task Re- Evaluate 2hour

o Demonstration
Sheet 3.3-1 setting demonstrate performanc s
guests luggage task sheet e 3.3-1
3.3-1 setting using
guests performanc
luggage e criteria
checklist
3.3-1
setting
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 guests
luggage
o Video Presentation Provide video
presentation on Watch video 30min
setting guests presentation s
luggage on setting
guests
luggage

Processing guests o Modular self-pace Distribute Read Compare TR 30min

clothes Information Sheet Information answers to CBLM s
3.3-2 processing Sheet 3.3-2 answer key CBC
guests clothes and answer 3.3-2 Iron
self-check processing Iron pad
3.3-2 guests
processing clothes
guests
clothes

o Lecture/Discussion Discuss
Information Sheet 30min
3.3-2 processing s
guests clothes

o Demonstration Demonstrate Task Re- Evaluate 2hour

Sheet 3.3-2 demonstrate performanc s
processing guests tsk sheet e 3.3-2
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 clothes 3.3-2 using
processing performanc
guests e criteria
clothes checklist
3.3-2
processing
guests
clothes
o Video Presentation Provide video
30min
presentation on Watch video
s
processing guests presentation
clothes on
processing
guests
clothes

Cleaning guests shoes o Modular self-pace Distribute Read Compare TR 30min

Information Sheet Information answers to CBLM s
3.3-3 cleaning Sheet 3.3-3 answer key CBC
guests shoes and answer 3.3-3 Shoe
self-check cleaning cleaning
3.3-3 3 guests Shoe-tree
cleaning shoes Brushes
guests shoes Shoe laces

o Lecture/Discussion Discuss
30min
Information Sheet
s
3.3-3 3 cleaning
guests shoes
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 Re-
o Demonstration Demonstrate Task demonstrate
Sheet 3.3-3 Evaluate 2hour
Task sheet
cleaning guests performanc s
3.3-3
shoes e 3.3-3
cleaning using
guests shoes performanc
e criteria
checklist
3.3-3

o Video Presentation Provide video Watch video

presentation 30min
presentation on 3 s
cleaning guests on 3 cleaning
shoes guests shoes

Making or organizing o Modular self-pace Distribute Read Compare TR 30min

guest clothes Information Sheet Information answers to CBLM s
3.3-4 making or Sheet 3.3-4 answer key CBC
organizing repairs and answer 3.3-4 Performan
self-check making or ce criteria
3.3-4 making organizing checklist
Discuss or organizing repairs Zipper
Information Sheet repairs Thread/Ne
o Lecture/Discussion 3.3-4 making or edle 30min
organizing repairs s
Evaluate
Re- 3
o Demonstration Demonstrate Task performanc
demonstrate
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 Sheet 3.3-4 Task sheet e 3.3-4 hours
making or making or using
organizing repairs organizing performanc
repairs e criteria
checklist
3.3-3
Maintaining guests o Modular self-pace Distribute Read Compare TR 30min
confidential Information Sheet Information answers to CBLM s
information 3.3-5 maintaining Sheet 3.3-5 answer key Informatio
guests and answer 3.3-5 n sheet
. confidentiality self-check maintainin 3.3-5
3.3-5 g guests Answer
maintaining confidential key 3.3-5
guests ity
confidentialit
y
o Lecture/Discussion Discuss
Information Sheet 30min
3.3-5 maintaining s
guests
confidentiality

C. ASSESSMENT PLAN
 Practical demonstration/direct observation
 Third party report
 Oral questioning

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 D. TEACHER‟S SELF-REFLECTION OF THE SESSION
At the end of the day the trainee are able to care guest‟s property, participate and demonstrate task sheet given by the
trainer.

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

Date Developed: Document No.01

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PARTS OF A COMPETENCY-BASED LEARNING MATERIAL

References/Further Reading

Performance Criteria Checklist

Operation/Task/Job Sheet

Self Check Answer Key

Self Check

Information Sheet

Learning Experiences

Learning Outcome Summary

Module
Module Content
Content

Module
List of Competencies
Content

Module Content

Module Content

Front Page
In our efforts to standardize CBLM, the
above parts are recommended for use
in Competency Based Training (CBT) in
Technical Education and Skills
Development Authority (TESDA)
Technology Institutions. The next
sections will show you the components
and features of each part.

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HOW TO USE THIS COMPETENCY BASED LEARNING MATERIALS

Welcome to the module in HOUSEKEEPING NCII. This module contains training

materials and activities for you to complete.

The unit of competency “PROVIDE VALET/BUTLER SERVICE” contains

knowledge, skills and attitude required for Housekeeping NCII.

You are required to go through, a series of learning activities in order to

complete each learning outcome of the module. In each learning outcome are
Information Sheet, Self-Checks, Task Sheets and Job Sheets. Then
follow these activities on your own. If you have questions, don‟t hesitate to
ask your facilitator for assistance.

The goal of this course is the development of practical skills in supervising

work-based training. Tools in planning, monitoring and evaluation of work-based
training shall be prepared during the workshop to support in the implementation of the
training program.

This module is prepared to help you achieve the required competency, in

“HOUSEKEEPING NCII”.

This will be the source of information for you to acquire knowledge and
skills in this particular competency independently and at your own pace, with
minimum supervision or help from your facilitator.

Remember to:

 Work through all the information and complete the activities in each section.

 Read information sheets and complete the self-check. Answer keys are
included in this package to allow immediate feedback. Answering the self-
check will help you acquire the knowledge content of this competency.

 Perform the task sheets and job sheets until you are confident that your
output conforms to the performance criteria checklist that follows the sheets.

 Submit outputs of the task sheets and job sheets to your facilitator
for evaluation and recording in the Accomplishment Chart.
Outputs shall serve as your portfolio during the institutional
competency evaluation.

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A certificate of achievement will be awarded to you after passing the evaluation.
You must pass the institutional competency evaluation for this competency
before moving to another competency.

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 HOUSEKEEPING NCII
COMPETENCY-BASED LEARNING MATERIALS

List of Competencies

No. Unit of Competency Module Title Code

PROVIDE
HOUSEKEEPING Providing Housekeeping TRS5123111
1. SERVICES TO Services To Guests
GUESTS

CLEAN AND PREPARE Cleaning and Preparing

2. ROOMS FOR Rooms For Incoming TRS5123112
INCOMING GUESTS Guests

PROVIDE
Providing Valet/Butler TRS5123113
3. VALET/BUTLER
Service
SERVICE

LAUNDRY LINEN AND Laundering Linen and TRS5123114

4.
GUEST CLOTHES Guests Clothes

CLEAN PUBLIC Cleaning Public Areas,

5. AREAS, FACILITIES Facilities And TRS5123115
AND EQUIPMENT Equipment

DEAL WITH/HANDLE
Dealing With/Handle TRS5123116
6. INTOXICATED
Intoxicated Guests
GUESTS

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 MODULE OF INSTRUCTION

UNIT OF COMPETENCY: PROVIDE VALET/BUTLER SERVICE

MODULE TITLE: Providing Valet/Butler Service

MODULE DESCRIPTOR: This unit of competency deals with the skills and
knowledge required to provide valet/butler services in a commercial
accommodation establishment. This role would generally be undertaken by
staff members with sound organizational and interpersonal skills within
limit of responsibility.

NOMINAL DURATION: 66 hours

LEARNING OUTCOMES:
At the end of this module you MUST be able to:
 Provide valet/butler services to guests
 Display professional standards
 Care for guest property

ASSESSMENT CRITERIA:
 Luggage is set in room based on guest instructions and
enterprise policy
 Guest clothes may be processed based on guest instructions
and enterprise policy
 Shoes are cleaned based on guest instructions
 Repairs are made or organized based on guest instructions, in
accordance with enterprise policy
 Confidentiality of guest‟s property and activities is maintained
in accordance with legal and ethical requirement

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 LEARNING OUTCOME SUMMARY
Provide valet/butler services to guests

Contents:
 Set luggage in room base on guest instructions and enterprise
policy
 Process guests clothes base on guest instructions and
enterprise policy
 Clean shoes base on guest instructions
 Made or organize repairs base on guest instructions, in
accordance with enterprise policy
 Maintain confidentiality of guests property and activities in
accordance with legal and ethical requirement

Assessment Criteria
 Luggage is set in room based on guest instructions and
enterprise policy
 Guest clothes may be processed based on guest instructions
and enterprise policy
 Shoes are cleaned based on guest instructions
 Repairs are made or organized based on guest instructions, in
accordance with enterprise policy
 Confidentiality of guest‟s property and activities is maintained
in accordance with legal and ethical requirement

Conditions

The participants will have access to:

1. Practical work area

2. Script/Role Play
3. Training Materials; Information Sheets, Task Sheet, Training
Regulation

Assessment Method:
1. Practical demonstration/direct observation
2. Third party report

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3. Oral questioning

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 Learning Experiences
Learning Outcome 3

Learning Activities Special Instructions

Read Information Sheet 3.3-1 and Distribute Information Sheet 3.3-1
answer self-check 3.3-1
Compare answers to answers key 3.3- Discuss Information Sheet 3.3-1
1
Demonstrate Task Sheet 3.3-1
Perform task sheet 3.3-1 and evaluate
Provide Video Presentation on
using criteria checklist 3.3-1
packing and unpacking luggage
Watch Video Presentation on packing
and unpacking luggage
Read Information Sheet 3.3-2 and Distribute Information Sheet 3.3-2
answer self-check 3.3-2
Compare answers to answer key 3.3-2 Discuss Information Sheet 3.3-2
Perform task sheet 3.3-2 and evaluate Demonstrate Task Sheet 3.3-2
using criteria checklist 3.3-2
Provide Video Presentation on
Watch Video Presentation on ironing ironing clothes properly
clothes properly
Read Information Sheet 3.3-3 and Distribute Information Sheet 3.3-3
answer self-check 3.3-3
Compare answers to answer key 3.3-3 Discuss Information Sheet 3.3-3
Perform task sheet 3.3-3 and evaluate Demonstrate Task Sheet 3.3-3
using criteria checklist 3.3-3
Watch Video on Shoe Cleaning and Provide Video Presentation on Shoe
Polishing Cleaning and Polishing

Read Information Sheet 3.3-4 and Distribute Information Sheet 3.3-4

answer self-check 3.3-4
Compare answers to answer key 3.3-4 Discuss Information Sheet 3.3-4
Perform task sheet 3.3-4 and evaluate Demonstrate Task Sheet 3.3-4
using criteria checklist 3.3-4
Read Information Sheet 3.3-5 and Distribute Information Sheet 3.3-5
answer self-check 3.3-5 Services
Compare answers to answer key 3.3-5 Discuss Information Sheet 3.3-5

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 Information Sheet 3.3-1

Setting Guest Luggage

Learning Objectives:
After reading this INFORMATION SHEET, YOU
MUST be able to:
 Organize transfer of the luggage to the
rooms using other Front Office staff,
porters or housemen
 Unpack the luggage and store the
items
 Check and service the luggage
 Re-pack the luggage when guest
departs

INTRODUCTION:
A standard requirement for all valets is to deal effectively with guest luggage.
This Section discusses issues related to handling guest luggage

The need for care

As part of their duties, the valet must care for all
guest property.
Primary requirements are you handle all items
carefully to avoid damage, and action is taken to
prevent theft or loss.
Care is needed when transporting luggage, when
unpacking items and when storing them.
It is important to realize your actions when handling
luggage or guest belongings is usually visible to
others and they will quickly determine whether or not they believe you
are treating items with care and respect or not.

Taking luggage to guest rooms

Porters or Housemen will usually take guest
luggage to guest rooms.
They may do this independently of the valet, who may
be with the guest in their room at this time.

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Alternatively the valet may accompany them and oversee or supervise this
process. It is possible one valet stays with the guest and another valet
accompanies the luggage.

Luggage must be treated with care. Much of the

luggage is extremely expensive and must not be
treated roughly. Never throw luggage around and
ensure the way items are stacked on trolleys does no
harm to them. Avoid double-stacking as this can
damage suitcases and crush contents.
Ensure luggage does not fall off the trolley. Not only
does this look bad but it also presents very real risks
of damaging the luggage and breaking contents within
the bags. A bag that is dropped and which
contains a duty-free two-litre bottle of Scotch will not only smash the
bottle, but will also damage clothes and other items in the bag.

Points to note relating to transferring luggage to rooms include:

 Organise sufficient staff – multiple porters are usually
required to handle the relatively large volume of
luggage VIP guests bring with them. Liaison with
porters is essential when dealing with VIP guest
luggage
 Arrange for sufficient trolleys – if insufficient trolleys
are available a plan detailing the sequence of luggage
delivery to rooms must be created
 Ensure rooming sheets are available – and match
luggage trolleys to each room being used by the VIP
party. Each room must have its own trolley. Never try
to accommodate luggage from different rooms on
the same trolley
 The VIP guest must be serviced first – the focus of delivering the
luggage must be to get the bags to the primary guest before their
retinue receives their luggage
 Gratuities are never solicited – most VIP guests make an allowance
for gratuities when they settle their account on departure. Porters will
be advised during the staff briefing they are not to
solicit gratuities
 Luggage trolleys must be clean and in good
condition
 Porters must make VIP guest luggage delivery their
priority – they cannot deal with other matters,
provide service to other guests or take directions for other tasks.
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Unpacking luggage

The valet must follow guest requests and

instructions regarding the unpacking and storing of
items in their luggage as each guest has personal
needs, individual habits and their own way of doing
things.
Remember, as valet you are there to serve and not to
dictate.

Comply with all guest requests and directions

Some requests from guests when unpacking and storing items may include:
 Sending clothing to be dry cleaned or laundered
 Sending clothing to be pressed
 Need for shoe care, cleaning or polishing
 Hanging of suit and clothing bags in wardrobes
or on hooks
 Brushing clothing to remove lint
 Hanging individual clothes in wardrobes on
appropriate hangers
 Folding clothes and placing in drawers
 Providing or arranging basic clothing repairs
such as sewing on of buttons, mending tears
and stitching.

Procedure in Unpacking Guests Luggage

1. Before unpacking the guest luggage, ask

permission from the guest.
2. After receiving permission, secure the luggage
on the flat surface either on the bed or in the table.
3. Unpacking should be neat and quick to avoid
disturbing the guest.
4. Valuable such as accessories should be secure
in places such as vaults .If the vault is not available, put it inside a drawer.

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5. Gown should be hanged using satin padded
hanger or combination hanger.
6. For blazers, button them together and use a
dress hanger.
7. In hanging pants, fold them in a thigh area
to avoid visible folding.
Then use a pant s hanger or a clip on hanger.
8. Shirt should be folded together along with the
other shirt. Place them at the bottom most drawer.
9. Scarf is to be folded and hang using a
scarf hanger and should arrange in a way that
the scarfs are visible.
10. Sleep wear should be folded and bundled
together and place in a drawer just on top of the shirts drawer.
11. Next fold underwear
12. Put toilet trace on the top of the vanity table
13. Finally inform the guest that you have finished unpacking

Packing

At the appropriate time the valet may need to pack

guest’s luggage.
Sometimes this is not required as the guest or
their staff will perform this task.

A general „rule of thumb‟ is if the guest

required you to unpack their luggage, they will
want you to pack it on departure.

The following are some guidelines to follow when

packing:

 Liaise with porters to arrange return of empty suitcases and bags to

the guest room
 Do not start packing until you are fully prepared and aware of
everything needing to be packed together with the associated luggage.
When unsure, ask the guest what needs to be packed and
what luggage they have to pack items into
 Even where you have been asked to pack for guests, they may
nonetheless want to pack some things themselves
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  Fold clothes according to venue requirements and procedures. Some
properties have instructions on how they want items folded and
packed.
 Always make sure you have received venue
training in this regard before packing guest
clothes.
 Ask a more experienced valet to help you the
first several times you pack for a guest

Where no advice or help in this regard exists:

 Pack shirts in folded pairs, reversed and toward each other
 Pack the front of garments toward the front and top of the luggage
 Place shoes into plastic bags inserting shoe-trees as appropriate
 Pack shoes with the soles flat against the sides of the luggage.
Pack into plastic or shoe bags before packing into suitcases
 Pack luggage with heavy items at the bottom and lighter items on the
top
 Complete the packing with a towel to cover all items.

Procedure in Packing Guest Luggage

1. Before packing luggage, always ask

the guest for their permission.
2. Start by putting the luggage on the
bed and opening it.
3. Lay out all of the items on the bed.
Make sure you check nuke and fly.
4. For easy packing, organize the
items according to the type like
shirts, pants, gadgets and so on.
5. Start by rolling light clothing such as shirts and shorts as tight as
possible and putting them in the luggage.
6. Used clothing should not be rolled on the bed
and be sealed on the zip lack bag
7. Neckties, underwear and panties should also
be rolled and put it in the zip-lack bag
8. Special items such as gowns should be place
inside their proper container

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9. Sort the cloth by color.
10. For heavy clothing, such as pants and jackets, select one piece of
clothing and lay it flat on top of the rolled items with one side hanging
out.
11. Lay the next item on the opposite side and continue doing this in a
clockwise direction.
12. Select and item as a core such as a
book or heavy clothing. Place it in the middle
and start rapping the items to make bundle.
13. Make sure to rap as neat and tight as
possible.
14. Secure the luggage and close it. Place the
name tag on the luggage where it is easily
visible.
15. Finally inform the guest that you have
finished packing and live the guest goodbye

Additional points
When unpacking the guest‟s luggage, you may also need to:
 Check the outsides of the luggage – and
clean away any marks
 Place luggage on an appropriate
surface in the room to avoid damage –
the luggage rack is the most common area
to use
 Remove all items from the luggage –
making sure all items are clean and dirty
items are sent for laundering, or
otherwise cleaned as appropriate
Place clothing and items appropriately:
 Drawers – jumpers, casual shorts, T-shirts, underwear: ensure
all clothes are neatly folded and stacked according to colour
 Wardrobe – shirts, trousers, coats, suits, skirts, gowns
 Hang similar items together – all suits together,
all shirts together
 The purpose of correctly hanging and folding
clothes and other items is to keep the garments
ready for use and wrinkle free
 Bottom of wardrobe – shoes:

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 – Place aside shoes requiring attention
– Position polished shoes in pairs and stack
according to colour and occasions
 Bathroom or make-up room:
– Toilet bags
– Make-up cases

Storage of guest luggage

Guest luggage may be dealt with in a variety of
ways once it has been
unpacked but guest preferences and directions must
always be complied with.
Options for dealing with unpacked luggage include:
 Removal of empty luggage to the venue „Luggage
Room‟. Every item is tagged to identify the room it came from to
facilitate retrieval of the correct items for the correct room when
re-packing and departure time arrives
 Storing of empty luggage in the guest‟s room
in designated luggage storage spaces – suites
and VIP rooms commonly provide specific
areas where luggage can be stored in-room
 Leaving nominated items of luggage in the
room and taking other items to the Luggage
Room
Moving empty items of luggage to rooms occupied by members of the
guest‟s entourage.

Dealing with damaged luggage

Luggage can become damaged during travel and part of the valet‟s job is to
deal with these situations.
When identifying damaged guest luggage as part of
the unpacking process you should:
 Advise of the damage straight away – so they
are aware of it as soon as possible. Advice may be
provided to the guest or their staff
 Ask if the guest wants the luggage repaired or
offer to have it repaired
 Enquire if the guest wants a substitute item of luggage obtained
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  Liaise with the guest to determine if they require you to follow-up on
the damage by contacting an airline and seeking compensation

Security

Standard security protocols must be

adhered to when dealing with guest
luggage:
 Never allow anyone apart from
authorised people to handle or take
items of luggage
 Restrict access to areas where
guest luggage is stored or being
unpacked – close and lock doors
 Notify the guest or their staff as
to where luggage has been taken for storage
 Check tags on bags are intact – take remedial action as
necessary
 Verify locks on bags are fully operational – advise where locks are
damaged or missing
 Look for evidence of tampering – and advise where this is detected

Need for sensitivity

Never „force‟ valet service on guests.

While valets definitely provide additional
service to guests there may be times when
guests simply want their privacy.
They may be tired after a long flight, or they
may require time alone to think and undertake
personal tasks.
Be alert for, and respond appropriately to,
requests or non-verbal cues to leave the
unpacking till later or for the guests to do it
themselves.

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Online videos
View the following for instruction on how to unpack and pack guest luggage
but always follow house protocols or guest directions where they differ from
what is presented.
 https://www.youtube.com/watch?v=XrXGRrJbiCY
 https://www.youtube.com/watch?v=9yZv9hat0IA

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 Self- Check 3.3-1

True or False:
Instruction: Write TRUE if the state is true and FALSE if the statement is
false. Write your answer to a separate sheet.

_________1 It is important to realize your actions when handling luggage or

guest belongings is usually visible to others and they will quickly determine
whether or not they believe you are treating items with care and respect or
not.

_________2.Ensure rooming sheets are available – and match luggage trolleys

to each room being used by the VIP party. Each room must have its own
trolley. Try to accommodate luggage from different rooms on the same trolley

_________ 3.As valet you are there to serve and not to dictate.

________ 4.The valet must follow guest requests and instructions regarding
the unpacking and storing of items in their luggage as each guest has
personal needs, individual habits and their own way of doing things.

_________5.The purpose of correctly hanging and folding clothes and other

items is to keep the garments ready for use and wrinkle free

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 ANSWER KEY 3.3-1

1. T
2. F
3. T
4. T
5. T

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 TASK SHEET 3.3-1
Title: Unpacking and Packing Guest Luggage
Performance Objective: Given the competency of the qualification you
should be able to Unpacked Guest Luggage in accordance to the
following standard and procedure.

Supplies/Materials : hangers, wardrobes, gloves

Equipment : luggage carrier

Steps/Procedure:
1. Before unpacking the guest luggage, ask permission from the guest
2. After receiving permission, secure the luggage on the flat surface
either on the bed or in the table.
3. Unpacking should be neat and quick to avoid disturbing the guest.
4. Valuable such as accessories should be secure in places such
as vaults. If the vault is not available, put it inside a drawer.
5. Gown should be hanged using satin padded hanger or combination
hanger.
6. For blazers, button them together and use a dress hanger.
7. In hanging pants, fold them in a thigh area to avoid visible folding.
Then use a pant s hanger or a clip on hanger.
8. Shirt should be folded together along with the other shirt. Place them
at the bottom most drawer.
9. Scarf is to be folded and hang using a scarf hanger and should
arrange in a way that the scarfs are visible.
10. Sleep wear should be folded and bundled together and place in a
drawer just on top of the shirts drawer.
11. Next fold underwear
12. Put toiletries on the top of the vanity table
13. Finally inform the guest that you have finished unpacking.
Assessment Method:
 Observation
 Interview
 Written examination
 Demonstration of practical skills

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 Performance Criteria Checklist 3.3.1

CRITERIA
YES NO
Did you….
1. Before unpacking the guest luggage, ask permission √
from the guest.
2. After receiving permission, secure the luggage on √
the flat surface either on the bed or in the table
3. Unpacking should be neat and quick to avoid √
disturbing the guest.
4. Valuable such as accessories should be secure in √
places such as vaults. If the vault is not available, put it
inside a drawer.
5. Gown should be hanged using satin padded √
hanger or
combination hanger
6. For blazers, button them together and use a √
dress hanger
7. In hanging pants, fold them in a thigh area to √
avoid visible folding. Then use a pants hanger or a clip
on hanger.
8. Shirt should be folded together along with the other √
shirt. Place them at the bottom most drawer
9. Scarf is to be folded and hang using a scarf hanger √
and should arrange in a way that the scarfs are visible.
10. Sleep wear should be folded and bundled √
together and place in a drawer just on top of the shirts
drawer
11. Fold underwear and put toiletries on the top of √
the vanity table
12. Finally inform the guest that you have finished √
unpacking.

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 INFORMATION SHEET 3.3-2

Processing Guest Clothes

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
 Prepare clothes for the guests
 Pressing guests clothes
Introduction
A major part of delivering valet services is the need to deal with guest
clothes.
This Section presents information relating to this important and on-going
task.
Unpacking and storing clothing
See Section 3.3-1
Always follow directions, requests and suggestions made by the guest.

Preparing clothes
Valets are often required to prepare and present
guest‟s clothing, ready for the guest to wear. In cases
where the guest has requested their clothing be laid
out to wear they will inform the valet of the clothing
they wish to wear. It is then the responsibility of the
valet to identify the right clothing and present it for the
guest to change into. The more information the valet can
obtain the better. Some guests will give very precise
information about what they want to wear and leave
no doubt about each and every item of clothing, piece
of jewellery or style of shoe.
Other guests will give you a general idea and leave it up to you. This is
fraught with danger and to be avoided wherever possible as it is almost
impossible to determine what the guest‟s preferences are.

Before presenting the guest‟s clothing ensure:

 The clothing is in good condition – no rips,

tears, missing buttons, hanging hems, loose
threads and split seams
 It is clean – free from stains, lint, dust and
other marks
 It is pressed and looks presentable.
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 You must act on behalf of the guest and take
all steps and total responsibility to ensure they
are not embarrassed by what you prepare.
Your work must be characterized by respect for the
guest and a pride in what you do.

It is also important to understand the guest has

the decision about what they will wear. It is not
part of your job to give an opinion about whether or
not an item is suitable, acceptable or „goes with‟
another item.

If you are asked to do, remember to use tact, discretion and diplomacy.
Clothes are usually laid out in the sequence in which the guest will dress.
 Underwear – socks, bras, stockings and under garments
 Tie
 Blouse
 Dress
 Skirt
 Jacket
 Coat
 Scarf
 Hat
 Gloves.
Items may be placed on a valet chair, on the bed or on an item of
furniture within the room. It is not standard practice to lay items out in
the bathroom but where there is a make-up room, this may be used.
Any personal requests made by guests differing to the above must be
adhered to. Check all items as you lay them out to verify they are
presentable, clean, pressed and appropriate.
Where you have to prepare and present a
subsequent set of clothes for a different occasion
it is a good idea to check with the guest as to
whether what
you did last time was acceptable to them or if
they would like something different next time. Be
prepared for all manner of feedback and comments.
All guests are individuals and as such potentially
have different preferences.

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Pressing guest clothes

It is vital all guest clothes are kept looking

presentable.
For many clothes this requires the ironing or
pressing of items.
Three options are available to achieve this:
 The valet irons clothes in the guest room – using a standard
iron and ironing board with all the necessary accompaniments
such as spray bottles for starch and water, and lint removing
brushes
 Items are sent to the laundry for ironing – this is commonly
only done where there are large quantities of clothing to be
pressed or where the items require the use of special bucks
 Laundry staff come to the guest room – and iron clothes in the room
using specialist equipment and products as required.
Before pressing guest clothes you must:
 Receive instruction – from senior and experienced laundry staff in the
venue
 Practice – so you gain confidence and competence.
Basic pressing tips include:
 Shake clothes out before starting to iron them
 Check the iron and the ironing surface is clean before
use
 Iron on an under liner
 Check „care labels‟ on clothing before ironing
 Set the iron to the correct temperature and setting. A common
mistake when ironing is to have the iron too hot which can damage
clothes
 Use ironing chemicals as appropriate.
Online videos
View the following for instruction on how to iron
clothes but always follow house protocols or guest
directions where they differ from what is presented.
 http://www.youtube.com/watch?v=5MnHirHxqkA
 http://www.youtube.com/watch?v=T5PU5S_U_8c
 http://www.youtube.com/watch?v=f_3qWYcpxD4

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 Self- Check 3.3-2
Multiple Choice:
Instruction: Choose the best answer. Write the letter of your choice on your
answer sheet.

1. Who are often required to prepare and present guest‟s clothing, ready for
the guest to wear?
a. Valets
b. Guests
c. Porters

2. Who come to the guest room – and iron clothes in the room using
specialist equipment and products as required.
a. Laundry staff
b. Valet
c. Butler

3. What is the common mistake when ironing clothes?

a. There is too much use of ironing chemicals
b. The iron too hot which can damage clothes
c. There is too much use of spray bottles with starch

4. In presenting the guest‟s clothing, what is the first thing that you need to
ensure?
a. The clothing is in good condition – no rips, tears, missing buttons,
hanging hems, loose threads and split seams
b. It is clean – free from stains, lint, dust and other marks
c. It is pressed and looks presentable.

5. Your work must be characterized by ___________ for the guest and a pride
in what you do.
a. obedience
b. passion
c. respect
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 ANSWER KEY 3.3-2

1. A
2. A
3. B
4. A
5. C

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 TASK SHEET 3.3-2
Title: How to Deal with Guest Clothes

Performance Objective: Given the competency of the qualification

you should be able to process guests clothes base on guest
instructions and enterprise policy

Supplies/Materials : ironing cloth, cord holder, ironing starch,

distilled water, versatile spray bottle

Equipment : iron, ironing board, seam roll,

Steps/Procedure:
1. Shake clothes out before starting to iron them
2. Check the iron and the ironing surface is clean before use
3. Iron on an under liner
4. Check „care labels’ on clothing before ironing
5. Set the iron to the correct temperature and setting. A common
mistake when ironing is to have the iron too hot which can
damage clothes
6. Use ironing chemicals as appropriate
Assessment Method:
 Observation
 Interview
 Written examination
 Demonstration of practical skills

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 Performance Criteria Checklist 3.3-2

CRITERIA
YES NO
Did you….
1. Shake clothes out before starting to iron them √

2. Check the iron and the ironing surface is clean √

before use
3. Iron on an under liner √
4. Check „care labels’ on clothing before ironing √
5. Set the iron to the correct temperature and setting. √
A common mistake when ironing is to have the
iron too hot which can damage clothes

6. Use ironing chemicals as appropriate √

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Services
 INFORMATION SHEET 3.3-3
Shoe Cleaning Services
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
 Identify equipment for polishing shoes
 Clean and polish guests shoes

Introduction
Quite often the valet will be required to clean and polish guest
shoes.
This is probably the single most common job valets are asked
to do.

Equipment required
The equipment necessary to polish shoes may include:
 Shoe-tree – this is used because it helps to retain shoe shape.
You should never put a shoe-tree in a cold shoe as it may crack the
lining and exterior and incorrectly stretch the shoe
 Different types and colours of
polish as appropriate to the
shoe being cleaned
 Different types of shoe laces.
The valet should always check
the condition of laces and
replace them where they show
signs of wear
 Brush Number 1 – to brush
away dirt
 Brush Number 2 – to add polish
 Brush Number 3 – to polish and
shine the shoes
 A soft cloth to buff the shoes after they have been polished.

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Note:
The venue is responsible for providing all the
necessary items needed to clean and polish
guest shoes. However in limited cases the guest
may supply their own especially where there
have footwear made from unique materials or
they have a preference for a certain product
Never use the one brush for different coloured
polish. There should be one brush for applying,
for example, brown polish and another for black
polish.

Procedure
A standard and effective way to polish shoes is:

 Place shoe onto shoe-tree – where

appropriate to do so
 Remove dirt from shoes – with dirt brush
 Remove laces – check the way the shoes are
laced into the shoes before removing the
laces. This is the way the laces should be
replaced when the shoes have been cleaned
 Apply the appropriate polish with polish
application brush
 Wait for a minute to allow the shoes to dry
 Work the polish into surface of the shoes with shine brush
 Use the soft cloth to polish and buff shoes until they shine all over
 Check laces – replace with new ones if necessary and re-lace the
shoe.

Remember, when cleaning shoes:

 Use the right polish for the right shoe surface
 Clean brushes regularly so they do not
transfer dirt and so they look clean to
anyone watching the process
 Keep all shoe-cleaning equipment together for
easy access and retrieval.

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Watch the following videos to gain a better understanding of the
cleaning requirements for shoes:
http://www.videojug.com/film/how-to-clean-suede-shoes
http://www.youtube.com/watch?v=_U7Os0S_I7k
http://www.youtube.com/watch?v=IeScJ_Hemno

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 Self- Check 3.3-3

True or False:
Instruction: Write TRUE if the state is true and FALSE if the statement is
false. Write your answer to a separate sheet.

_____________1.Clean and polish guest shoes are probably the single most
common job valets are asked to do.

_____________2.The venue is not responsible for providing all necessary items

to clean and polish guest shoes.

____________3. Keep all shoe-cleaning equipment together for easy access

and retrieval.

______________4.Clean brushes regularly so they do transfer dirt and so they

look clean to anyone watching the process.
______________5.Use the soft cloth to polish and buff shoes until they shine
all over

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 ANSWER KEY 3.3-3

1. T
2. F
3. T
4. F
5. T

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 TASK SHEET 3.3-3
Title: Shoe Cleaning Services

Performance Objective: Given the competency of the qualification

you should be able to polish shoes in accordance to the following
standard and procedure.
Supplies/Materials: brushes, soft cloth colours of polish, shoe
laces

Equipment : shoe-tree

Steps/Procedure:

A standard and effective way to polish shoes is:

1. Place shoe onto shoe-tree – where appropriate to do so
2. Remove dirt from shoes – with dirt brush
3. Remove laces – check the way the shoes are laced into the shoes
before removing the laces. This is the way the laces should be
replaced when the shoes have been cleaned
4. Apply the appropriate polish with polish application brush
5. Wait for a minute to allow the shoes to dry
6. Work the polish into surface of the shoes with shine brush
7. Use the soft cloth to polish and buff shoes until they shine all over
8. Check laces – replace with new ones if necessary and re-lace
the shoe.
Assessment Method:
 Observation
 Interview
 Written examination
 Demonstration of practical skills

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 Performance Criteria Checklist 3.3-3

CRITERIA
YES NO
Did you….
1.Place shoe onto shoe-tree – where appropriate to do so √
2. Remove dirt from shoes – with dirt brush √
3. Remove laces – check the way the shoes are laced into √
the shoes before removing the laces. This is the way the
laces should be replaced when the shoes have been
cleaned
4.Apply the appropriate polish with polish application √
brush
5. Wait for a minute to allow the shoes to dry √
6. Work the polish into surface of the shoes with √
shine brush
7. Use the soft cloth to polish and buff shoes until √
they shine all over
8. Check laces – replace with new ones if necessary and √
re-lace the shoe

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 INFORMATION SHEET 3.3-4

Making and Organizing Guest Clothes

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
 Make and organize repairs
 Deal with bigger repairs jobs
 Follow the procedure in repairing guest property.

Introduction:

While guests are staying at the venue they can make a limitless number and
type of requests to their valets.

This Section identifies some of these possible requests and provides advice
on dealing with them.

Making or organizing repairs

The wide variety of requests made to

valets often includes a request for repairs to
be made to clothing, shoes or luggage.

In other instances long-term guests can

also be expected to ask you to arrange
repairs to other items such as watches,
broken spectacles or computers.

Minor repairs

Valets may be asked by guests to do small running

repairs and should have a comprehensive repair kit
available to them to facilitate the execution of such
repairs.

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In essence these repair jobs are small in nature such as sewing on a button
or putting a stitch in a hem: there is limit as to what can be done.

In addition valets should be on the lookout for items that require repairing
and ask guests if they would like the item repaired

Dealing with bigger repair jobs

When faced with a larger repair job the role of

the valet is to organize the repairs rather than
actually undertake the repairs.

This may mean sending the item to an in-house

department such as laundry, housekeeping or
the maintenance department. It may involve
sending it out-of-house for attention by a professional organization
specializing in that area.

Valets must ensure charges, where incurred,

are posted to the guest’s account with relevant and
supporting documentation also forwarded to
accompany the charges.

In most cases the guest will need to authorize

repairs but in many cases the valet builds up a
relationship with the guest that allows them to
initiate such repairs without the usual need for
such authorization.

Procedure in Repairing Guest Clothes

1. Replacing of buttons- it should be the same

buttons with the original use of thread that is
similar with the color of the dress.
2. Mending tears-use thread similar to the clothes

Replacing of Buttons

Replacing a button on the waistband of a pair of

jeans is enjoyable task. They were the lack of a
button was due to a lost battle with the

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expanding waistline. The strain on the waistband where the button should
be weakens the fabric and sometimes causes a hole. To overcome these
problems reach for the button box, a sewing needle with a large eyes-hole,
three matchsticks, sticky-tape and Dental Floss!
Now if you have the original button your problem is halved, if not look for
one that will neatly pass through the buttonhole. If a button slips easily
through the buttonhole, then it is not large enough and will open every five
minutes. If it needs force to go through then it is too big. Then pick a
smaller flat button with the same number of holes as the larger one.

Next find a little masking tape or sticky-

tape and place the three matches in a row
and wrap them in the tape. For safety
reasons used matches are best, we don‟t
need any burnt fingers! This match stack
will be placed between the top button and
the fabric to leave the threads long enough
to form a shank.

Select the length of thread it on to the needle.

Double the thread and knot the end of it.
Attach the thread to the fabric with a double
stitch and then push it through the smaller
button on the underside of the waistband.
Place the large button on the top fabric and
stitch through the fabric and the button. Make
sure to slip the match stack in between the
fabric and upper button.

When you have stitched the buttons securely bring the needle up through
the bottom button and fabric, remove the matchsticks and wind the thread
around the threads between the fabric and top button to give extra strength
and finally take the needle through to the back and finish off with a small
double stitch.
Now you only have one problem, how to conceal the white thread in the
centre of a dark button. Use your Loaf Rollerball or ink pen to darken it.

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 Self-Check 3.3-4

Instruction: Answer the following questions below

1-4. What is the procedure in repairing guest clothes?

5-10. What are the tools in repairing guest clothes?

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 ANSWER KEY 3.3-4
.

1. Select the length of thread it on to the needle

2. Attach the thread to the fabric with a double stitch and then push it
through the smaller button on the underside of the waistband.
3. Place the large button on the top fabric and stitch through the fabric and
the button.
4. Make sure to slip the match stack in between the fabric and upper
button.
5. Buttons
6. Threads of various colors
7. Measuring tape
8. Scissors
9. Needles and thimbles
10. Zipper

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 TASK SHEET 3.3-4
Title: Repairing Guest Property

Performance Objective: Given a clothes with damage you must be able

to repair following the procedure in repairing guest clothes.

Supplies/Materials: needles, different color threads, different buttons

Equipment : sewing machine, sewing kit

Steps/Procedure:

A standard and effective way to repair guest clothes:

1. Prepare the tools and materials for repairing guest clothes
2. Check the garments what damages to be repaired.
3. If buttons are lost, choose buttons that are the same with the original
buttons.
4. Follow the procedure in replacing buttons.
5. In mending, use threads same as the color of the garment

Assessment Method:
 Observation
 Interview
 Written examination
 Demonstration of practical skills

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 Performance Criteria Checklist 3.3-4

CRITERIA
YES NO
Did you….
1.Prepare the tools and materials for repairing guest √
clothes
2. Check the garments what damages to be repaired √
3. If buttons are lost, choose buttons that are the same √
with the original buttons.
4. Follow the procedure in replacing buttons. √
5. Use threads same as the color of the garment √

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 INFORMATION SHEET 3.3-5

Maintaining Guests Confidential Information

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
 Maintain Guest‟s Information Confidential

Introduction
Earlier notes have stressed the need for valets to maintain guest
privacy and confidentiality.

Privacy
Guest privacy refers to the right of the guest to:
 Enjoy their personal space and freedom in
their room and elsewhere at the venue
 Be free from attention, interference and
observation by other guests or members of
the public.
To help ensure this, you will need to:
 Enquire when guests wish to be left alone and comply with these
requirements.
 Guests may wish time for them or require privacy to meet with
business colleagues or spend with friends or family.
 Some guests require privacy at regular times each day, and other
guests will request it as they feel the need arises.
 Guests commonly request privacy shortly after
they have checked in and been roomed
 Never disclose the location or room number of
guests to anyone
 Not allow others to enter the guest room. This
includes preventing other staff entering rooms
at times when the guest indicates they wish
their privacy
 Divert the room telephone at times the guest
wishes privacy
 Liaise with other staff – such as:

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  Security – who may man the door
to the room to prevent unwelcomed
access
 Housekeeping – who may delay or
re-schedule room cleaning and
other associated activities
 Front Office – who will hold
deliveries rather than deliver them
to the room.

Confidentiality

Maintaining confidentiality is an absolute

requirement for a valet. It is 100% non-
negotiable.
Confidentiality means keeping matters to do
with the guest to yourself.
The need for confidentiality
Valets have access to a guest‟s personal and
private life.
The guest may discuss private and personal business matters, activities or
aspects of their private life in front of the valet or with the valet.
None of this information, or issues discussed, can be shared with anyone.

This means:
 Anything you hear from the mouth of the guest
must not to be repeated to anyone
 Anything you see in the guest room must not be
told to anyone, unless it relates to illegal activity in
which case Management are the only ones to be
advised.
The valet, in some cases, may be asked to sign a confidentiality clause or
contract that stipulates guest history, activities and other matters will be
kept in the strictest of confidence.

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This indicates how seriously some guests treat the matter of guest
confidentiality.
Valets must be aware there are ever-present dangers of being sued by
clients for breaches of confidence. This especially relates to business
dealings or issues impacting on their personal reputation.

Every venue will have their own policies and procedures on this matter, but
the
intent is the same – to maintain
the guest‟s trust in you and the
venue by keeping confidential
matters, confidential. In brief,
anything said or done in the privacy
of the guest‟s room is private and
must remain confidential.

Where celebrities are staying in-

house it is not unknown for media
people to try to obtain „inside
information‟ about those guests. It
is common for money to be offered
as an inducement for you to tell.
You must maintain your
professionalism and refuse to
disclose anything. You must quite
simply „say nothing‟.

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 Self- Check 3.3-5
True or False:
Write TRUE if the state is true and FALSE if the statement is false. Write
your answer to a separate sheet
_________1.Guests may wish time to them or require privacy to with
business colleagues or spend with friends or family.

_________2.The guest may discuss private and personal business matters,

activities or aspects of their private life in front of the valet or with the valet.
These can be shared with anyone.

_________3.The valet, in some cases, may be asked to sign a confidentiality

clause or contract that stipulates guest history, activities and other matters
will be kept in the strictest of confidence.

_________4.Guests commonly request privacy shortly after they have checked

in and been roomed.
________5. Allow others to enter the guest room. This includes preventing
other staff entering rooms at times when the guest indicates they wish their
privacy.

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 ANSWER KEY 3.3-5

1. T
2. F
3. T
4. T
5. F

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 Evidence Plan
Competency HOUSEKEEPING NC II
standard:
Unit of PROVIDE VALET/BUTLER SERVICES
competency:
Ways in which evidence will be collected:
[tick the column]

Observation & Oral

Demonstration &
Questioning

Questioning

Written
The evidence must show that the trainee…
 *Role of valet is defined in accordance with √ √
enterprise policy
 Valet services are prepared to be delivered √
 Valet services is delivered within limit of √ √
responsibility
 Valet services is recorded √ √
 Rapport is established and feelings of goodwill are √ √
enhanced between the guest within limit of
responsibility
 Knowledge of individual guest‟s records is accessed √ √
and utilized to provide personalized and quality
services based on guest instructions and
enterprise policy
 *Valet grooming and communication standards are √ √
followed, in accordance with enterprise policy
 *Luggage is set in room based on guest √ √
instructions and enterprise policy
 Guest clothes may be processed based on guest √ √
instructions and enterprise policy
 Shoes are cleaned based on guest instructions √ √
 Repairs are made or organized based on guest √ √
instructions, in accordance with enterprise policy

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  Confidentiality of guest‟s property and activities is √
maintained in accordance with legal and ethical √
requirements

NOTE: *Critical aspects of competency

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 TABLE OF SPECIFICATION

30 % of Test
Objectives/Conten
Knowledge Comprehension Application
t area/Topics Items

Setting guests
luggage 4 4 10
2 15%

Processing guests 15%

clothes 2 3 10
5

Cleaning guests 4 15%

2 4 10
shoes

Making or 40%
organizing guest 6 4 10
clothes

Maintaining guests 15%

confidential 3 2 5 10
information

TOTAL 17 13 20 50 100%

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 Competency Assessment Tools
Written Test

Qualification HOUSEKEEPING NCII

Unit of Competency Provide Valet/Butler Services
Learning outcome’s Care for Guest Property
Trainee’s Name Racquel C. Badiao
Date: January 2022
Test I: TRUE OR FALSE
Instruction: Write TRUE if the state is true and FALSE if the statement is
false. Write your answer to a separate sheet.

_________1.It is important to realize your actions when handling luggage or

guest belongings is usually visible to others and they will quickly determine
whether or not they believe you are treating items with care and respect or
not.

_________2.Ensure rooming sheets are available – and match luggage trolleys

to each room being used by the VIP party. Each room must have its own
trolley. Try to accommodate luggage from different rooms on the same trolley

_________ 3.As a valet you are there to serve and not to dictate.

________ 4.The valet must follow guest requests and instructions regarding
the unpacking and storing of items in their luggage as each guest has
personal needs, individual habits and their own way of doing things.

_________5.The purpose of correctly hanging and folding clothes and other

items is to keep the garments ready for use and wrinkle free

_________6.Clean and polish guest shoes are probably the single most
common job valets are asked to do.

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_________7.The venue is not responsible for providing all necessary items to
clean and polish guest shoes.

_________8. Keep all shoe-cleaning equipment together for easy access and
retrieval.

_________9.Clean brushes regularly so they do transfer dirt and so they look

clean to anyone watching the process.

_________10.Use the soft cloth to polish and buff shoes until they shine all
over
_________11.Guests may wish time to them or require privacy to with
business colleagues or spend with friends or family.

_________12.The guest may discuss private and personal business matters,

activities or aspects of their private life in front of the valet or with the valet.
These can be shared with anyone.

_________13.The valet, in some cases, may be asked to sign a confidentiality

clause or contract that stipulates guest history, activities and other matters
will be kept in the strictest of confidence.

_________14.Guests commonly request privacy shortly after they have

checked-in and been roomed.

_________15. Allow others to enter the guest room. This includes preventing
other staff entering rooms at times when the guest indicates they wish their
privacy.

Test II: Multiple Choice

Instruction: Choose the best answer. Write the letter of your choice on your
answer sheet.

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1. Who are often required to prepare and present guest‟s clothing, ready for
the guest to wear?
a. Valets
b. Guests
c. Porters

2. Who come to the guest room and iron clothes in the room using
specialist equipment and products as required.
a. Laundry staff
b. Valet
c. Butler

3. What is the common mistake when ironing clothes?

a. There is too much use of ironing chemicals
b. The iron too hot which can damage clothes
c. There is too much use of spray bottles with starch

4. In presenting the guest‟s clothing, what is the first thing that you need to
ensure?
a. The clothing is in good condition – no rips, tears, missing buttons,
hanging hems, loose threads and split seams
b. It is clean – free from stains, lint, dust and other marks
c. It is pressed and looks presentable.

5. Your work must be characterized by ___________ for the guest and a pride
in what you do.
a. obedience
b. passion
c. respect

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Test III.
Instruction: Match column A to column B

Column A Column B
__1. Does the guest while at the A. Yes
venue incur any charges? B. Valet‟s
__2. One should be need to C. Before the guest arrived
addressed when guest histories are
updated. D. Products and Services
__3. Notifying Front Office of the E. Format
charge is where points of view. F. During the guest arrived
__4. It is said that the guest history G. Internal Provider
may be an electronic file and a paper
based document. H. External Provider

__5. Guest history may be updated I. Menu list

on the basis of information provided J. Arrival time
as part of the reservation.
K. No
__6. Refers to outside businesses
L. Facilities/Amenities
who provided products and services
to guest. M. Honesty
__7. What is used inside the hotel?
__8. What is used to choose preferred
meal by guest?
__9. Timing details example.
__10. It is need for a valet to be
honest in all their dealing with
guests.

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Test IV:
Instruction: Answer the following questions below

1-4. How do you attach buttons?

5-10. What are the tools in repairing guest clothes?
11-13.What is Rapport? Why it is important?
14-20. How to build rapport with guest?

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 Answer Key
Test I Test II
1. T 1. A
2. F 2. A
3. T 3. B
4. T 4. A
5. T 5. C
6. T
7. F
8. T
9. F
10. T
11. T
12. F
13. T
14. T
15. F
Test III
1.B 2.D 3.A 4.E 5.F
6. C 7. L 8. I 9. J 10.M

Test IV
1. Select the length of thread it on to the needle
2. Attach the thread to the fabric with a double stitch and then push it
through the smaller button on the underside of the waistband.
3. Place the large button on the top fabric and stitch through the fabric
and the button.
4. Make sure to slip the match stack in between the fabric and upper
button.
5. Buttons
6. Threads of various colors
7. Measuring tape
8. Scissors

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9. Needles and thimbles
10. Zipper
11-13. Rapport is the ability to relate to others in a way that creates a level
of trust and understanding. It is important that rapport is built to enhance
the relationship between the guest, hotel and create the foundation for
optimal guest satisfaction.
14-20. Building rapport with guest is by applying the following factors:
a. Consistent use of a professional manner by the valet.
b. Politeness and courtesy
c. Use of correct etiquette at all times; and
d. Use guest name at all times.

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 PERFORMANCE TEST
SPECIFIC INSTRUCTION FOR THE TRAINEE’S

QUALIFICATION HOUSEKEEPING NCII

UNITS OF COMPETENCY Provide Valet/Butler Services
MODULE TITLE Providing Valet/Butler Services

PLEASE READ CAREFULLY

Given the necessary materials, tools, and equipment, the trainee‟s must able
to demonstrate the said task with in one (1) hour.

1. The trainer will provide the trainee‟s with the necessary supplies/
materials tools/ instrument and forms. Inform the assessor if you
intend to use your supplies/ materials tools/ instrument.
2. The trainer will allow 15 minutes for you to familiarize yourself with
the resources to be use.

Title: Unpacking and Packing Guest Luggage

Performance Objective: Given the competency of the qualification you
should be able to Unpacked Guest Luggage in accordance to the
following standard and procedure.

Supplies/Materials : hangers, wardrobes, gloves

Equipment : luggage carrier

Steps/Procedure:
1. Before unpacking the guest luggage, ask permission from the guest
2. After receiving permission, secure the luggage on the flat surface
either on the bed or in the table.
3. Unpacking should be neat and quick to avoid disturbing the guest.
4. Valuable such as accessories should be secure in places such
as vaults. If the vault is not available, put it inside a drawer.
5. Gown should be hanged using satin padded hanger or combination
hanger.
6. For blazers, button them together and use a dress hanger.

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7. In hanging pants, fold them in a thigh area to avoid visible folding.
Then use a pant s hanger or a clip on hanger.
8. Shirt should be folded together along with the other shirt. Place them
at the bottom most drawer.
9. Scarf is to be folded and hang using a scarf hanger and should
arrange in a way that the scarfs are visible.
10. Sleep wear should be folded and bundled together and place in a
drawer just on top of the shirts drawer.
11. Next fold underwear
12. Put toiletries on the top of the vanity table
13. Finally inform the guest that you have finished unpacking.

HOUSEKEEPING Date Developed: Document No. 01

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 Performance Criteria Checklist

CRITERIA
YES NO
Did you….
1. Before unpacking the guest luggage, ask permission √
from the guest.
2. After receiving permission, secure the luggage on √
the flat surface either on the bed or in the table
3. Unpacking should be neat and quick to avoid √
disturbing the guest.
4. Valuable such as accessories should be secure in √
places such as vaults. If the vault is not available, put it
inside a drawer.
5. Gown should be hanged using satin padded √
hanger or
combination hanger
6. For blazers, button them together and use a √
dress hanger
7. In hanging pants, fold them in a thigh area to √
avoid visible folding. Then use a pants hanger or a clip
on hanger.
8. Shirt should be folded together along with the other √
shirt. Place them at the bottom most drawer
9. Scarf is to be folded and hang using a scarf hanger √
and should arrange in a way that the scarfs are visible.
10. Sleep wear should be folded and bundled √
together and place in a drawer just on top of the shirts
drawer
11. Fold underwear and put toiletries on the top of √
the vanity table
12. Finally inform the guest that you have finished √
unpacking.

HOUSEKEEPING Date Developed: Document No. 01

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 QUESTIONING TOOL
Satisfactor
Questions to probe the candidate’s underpinning knowledge
y response

Extension/Reflection Questions Yes No

1. Can you identify the materials for shoe polishing?  
2. Did you prepare the material in fixing guest clothes?  
3. It is important to follow procedure in ironing clothes?  

Safety Questions
4. Why do you need to wear PPE?  
5. It is important to prioritize safety before doing task?  

Contingency Questions
6. What will you do if you accidentally damaged in ironing guest 
clothes? 

Job Role/Environment Questions

7. As a Butler, should the information of the guest need to be 
confidential? 

8. Why do you need to check luggage condition before to start 

packing? 

Rules and Regulations

9. Why do you need to follow the rules and regulations of the 
establishment? 

10. Do you need to follow procedures in packing and un- 

packing guest‟s clothes? 

The candidate’s underpinning  Not

knowledge was:  Satisfactory Satisfactory

HOUSEKEEPING Date Developed: Document No. 01

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 QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
response

Extension/Reflection Questions Yes No

1. Can you identify the materials for shoe polishing?
Answer: Yes, I can identify the materials for shoe polishing.  

2. Did you prepare the material in fixing guest clothes?

Answer: Yes, I prepared the materials in fixing guest clothes in  
accordance with (5‟s).
3. It is important to follow procedure in ironing clothes?
Answer: Yes, you must follow the procedure in ironing clothes  
to avoid damages.

Safety Questions
4. Why do you need to wear PPE? 
Answer: We need to wear Personal Protective Equipment for our 
work and for safety purposes
5. It is important to prioritize safety before doing task? 
Answer: Yes, it is high priority to keep the staff and worker 
safeties.

Contingency Questions
6. What will you do if you accidentally damaged in ironing guest 
clothes?
Answers: We need to inform and apologize to the guests and 
explain the situation.
Job Role/Environment Questions
7. Why should the information of the guest need to be 
confidential?
Answer: Because it is the guideline of the hotel to protect guest 
information.
8. Why do you need to check guest‟s luggage condition before to 
start packing?
Answer: We need to check guest‟s luggage condition before to 
start packing to avoid any circumstances of the guest‟s
property.
Rules and Regulations

HOUSEKEEPING Date Developed: Document No. 01

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9. Why do you need to follow the rules and regulations of the 
establishment?
Answer: We need to follow the rules and regulations of the 
establishment for us to have a good communication in our work
place.
10. Do you need to follow procedures in packing and un- 
packing guest‟s clothes?
Answer: We need to follow procedures in packing and un- 
packing guest‟s clothes to look good and presentable.
The candidate’s underpinning  Not
knowledge was:  Satisfactory Satisfactory

Feedback to candidate:
Candidate is well verse in all kinds of equipment, and needed some challenge
to improve his clumsiness, it is satisfactory performed required performance
standard prescribed in the Training Regulation and Competence Based
Curriculum in Housekeeping NC II
Candidate signature: Racquel C. Badiao Date: February 15, 2022

Assessor signature: Maribel A. Berdoguillo Date: February 15, 2022

HOUSEKEEPING Date Developed: Document No. 01

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 OBSERVATION CHECKLIST
Candidate name: Racquel C. Badiao
Assessor name: Maribel A. Berdoguillo
Assessment center: Zamboanga Sibugay Polythechnic
Institute
Competency Standards: Housekeeping NC II
Unit of Competency: Provide Valet/Butler Services
Instructions for the Assessor:
1. Observed the candidate in packing and unpacking guests luggage
2. Described the assessment activity and the date on which it was
undertaken.
3. Place a tick in the box to show that the candidate completed each
aspects of the activity to the standard expected in the enterprise.
4. Ask the candidate a selection of the questions from the attached list to
confirm his or her underpinning knowledge.
5. Place a tick in the box to show that the candidate answered the
questions correctly.
6. Complete the feedback section of the form.
Date of Observation: February 15, 2022
Description of Assessment:
Location of Assessment Activity: FL. PENA, KABASALAN,
ZAMBOANGA SIBUGAY
The Candidate…… If YES, tick the box
Steps and general procedures are followed in
√
accordance with the relevant standard
requirement‟s
Proper clothing are selected and used where
√
necessary
Did the candidate’s overall performance meet
√YES  NO
the standard?

HOUSEKEEPING Date Developed: Document No. 01

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Feedback To Trainee’s:
Based on the performance the trainees were able to perform all the standard
requirements prescribed by the Training Regulation (TR) in Housekeeping
NC II particularly in Providing Valet/Butler Services to Guests.
Trainee’s signature: Racquel C. Badiao Date: February 15,
2022

Trainer signature: Maribel A. Berdoguillo Date: February 15,

2022

HOUSEKEEPING Date Developed: Document No. 01

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Inventory of Training Resources
Resources for presenting instruction
 Print Resources As per TR As per Remarks
Inventory
Training Regulation 1 1 Available
CBC 1 1 Available
CBLM 1 25 Exceeded
References 4 Provided
 Non Print Resources As per TR As per Remarks
Inventory
Overhead projector/LED TV 1 1 Function
al
Printer 1 1 Function
al
Projector Screen 1 1 Available
Telephone 1 0 Purchase
Request
Fax Machine 1 0 Purchase
Request
Computer 1 0 Purchase
Request
Ink Cartridge 2 doz 3 doz Exceeded
 Materials As per TR As per Remarks
Inventory
Bond Papers 2 rims 3 rims Exceeded
Folders 1 doz 1 doz Available
Paper clips 3 box 3 box Available
Stapler 5 pcs 4 pcs Purchase
Request
Logbook 4 pcs 4 pcs Available
Staple wire 2 box 1 box Purchase
Request
White board 3 pcs 3 pcs Available
White board marker 10 pcs 10 pcs Available

HOUSEKEEPING Date Developed: Document No. 01

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White board eraser 3 pcs 5 pcs Exceeded
Pen 2 doz 2 doz Available
Pencil 2 doz 2 doz Available
 Tools As per TR As per Remarks
Inventory
Shoe brush 5 pcs 5 pcs Available
Cord holder 3 pcs 5 pcs Exceeded
Cleaning rags 5 pcs 3 pcs Purchase
Request
wardrobes 2 pcs 2 pcs Available
hanger 3 doz 3 doz Available
Brooms 5 pcs 5 pcs Available
Dust pans 5 pcs 3 pcs Purchase
Request
Garbage Receptacle 2 pcs 2 pcs Available
Laundry baskets 3 pcs 5 pcs Repair
Beds 2 unit 1 unit Available
linens 2 sets 3 sets Exceeded
Floor polisher 2 units 1 unit Purchase
Request
 Equipment As per TR As per Remarks
Inventory
Luggage carrier 5 pcs 4pcs Purchase
Request
Flat iron 2 pcs 2 pcs Function
al
Steam pressers 1 pc 1 pc Available
Ironing board 5 pcs 3 pcs Purchase
Request
cabinets 2 pcs 1 pc Repair
Sewing machine 1 unit 0 Repair
Sewing kit 2 pcs 2 pcs Available
Seam roll 2 pcs 2 pcs Available

HOUSEKEEPING Date Developed: Document No. 01

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 Shoe-tree 2 pcs 2 pcs Available
Fire Extinguisher 3 pcs 4 pcs Exceeded
First Aid Cabinet 1 pc 1 pc Available
Vacuum Cleaner 1 unit 1 unit Function
al
Washing Machine 1 pcs 1 pcs Repair
Dryer 1 pcs 1 pcs Function
al
Sorting Shelve 3 pcs 3 pcs Available
Polisher 5 pcs 3 pcs Purchase
Request
 Supplies As per TR As per Remarks
Inventory
Cleaning agents 5 liters 5 liters Available
Toilet Disinfectant 5 liters 5 liters Available
Shoe Blackening 3 cans 5 cans Exceeded
Pesticides 5 cans 3 cans Purchase
Request
Deodorize 5 pcs 5 pcs Available
gloves 20 sets 20 sets Available
shoe laces 3 pcs 3 pcs Available
soft cloth colours of polish 3 pcs 4 pcs Exceeded
Liquid detergent 5 liters 4 liters Purchase
Request
Cleaning solution 5 liters 5 liters Available
Fabric softener 5 liters 5 liters Available
Air freshener 3 cans 5 cans Exceeded
ironing starch 3 cans 5 cans Exceeded
distilled water 5 liters 4 liters Purchase
Request
ironing cloth 10 pcs 10 pcs Available
versatile spray bottle 10 pcs 10 pcs Available
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.

HOUSEKEEPING Date Developed: Document No. 01

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 TRAINING ACTIVITY MATRIX
HOUSEKEEPING NCII
January 17, 2022
Facilities/Too
Training Date &
Trainee ls and Venue Remarks
Activity Time
Equipment
Prayer

Recap of For
Pretest,Pack 8:00 AM
Activities Housekeep to 8:30 proper
age,
ing Area AM training
Trainees
Unfreezing All trainees in the
Handbook,L
Activities assigned
aptop &
competen
Projector
Feedback of cy
Training

Provide Liza
Valet/Butle Acabo,Anna
Learning Practical 8:30 am Ready to
r Services to Marie
materials, Work Area to 10:30 proceed
Guests Alaman,
CBLM, in Butler am learning
Janice
books, Services outcome
Lumosad,
information 2 Display
Jona Opod,
sheet, hand Professio
Jane
book, laptop nal Valet
Pausal,
and Standard
Ferlyn
projector
Sumagop,Fl
or Villarubia
Display Josephine Learning Learning Ready to
Professional Basas, Ailyn materials, Resource proceed
Area 1:00 pm
Valet Bustillo, CBLM, to 2:30 learning
Standard Serra books pm outcome
Catipay, information 3 Caring
Ferlita sheet, hand for Guest
Dumayon, book, laptop Property
Madonna and
Erang, projector
Alvina
Morata,
Russel
Seman
Caring for Breda Learning Assessment 2:30 pm Ready to
Guest Ansali, materials, Areas to 4:30 proceed

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 90 of
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Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Property Maila CBLM, pm for
Antiquina, books institutio
Racquel information nal
Badiao, sheet, assessme
Maridel logbook, nt
Gomolon, iron, ironing
Marife pad, lagguge
Gumilok, carrier,
Rezel wardrobes,
Hampak, polishing
shoe
Uniza
materials,
Tindugan

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
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 TRAINING ACTIVITY MATRIX
HOUSEKEEPING NCII
January 18-19, 2022
Facilities/Too
Training Date &
Trainee ls and Venue Remarks
Activity Time
Equipment
Prayer

Recap of For
Pretest,Pack 8:00 AM
Activities Housekeep to 8:30 proper
age,
ing Area AM training
Trainees
Unfreezing All trainees in the
Handbook,L
Activities assigned
aptop &
competen
Projector
Feedback of cy
Training

Provide Josephine
Valet/Butle Basas, Ailyn Practical 8:30 am Ready to
r Services to Bustillo, Learning
Work Area to 10:30 proceed
Guests Serra materials, in Butler am learning
Catipay, CBLM, Services outcome
Ferlita books, 2
Dumayon, information
Madonna sheet, hand
Erang, book, laptop
Alvina and
Morata, projector
Russel
Seman
Display Breda Learning Learning Ready to
Professional Ansali, materials, Resource proceed
Area 1:00 pm
Valet Maila CBLM, to 2:30 learning
Standard Antiquina, books outcome
pm
Racquel information 3
Badiao, sheet, hand
Maridel book, laptop
Gomolon, and
Marife projector
Gumilok,
Rezel
Hampak,
Uniza
Tindugan

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 92 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Caring for Liza Learning Assessment 2:30 pm Ready to
Guest Acabo,Anna materials, Areas to 4:30 proceed
Property Marie CBLM, pm unit of
Alaman, books competen
Janice information cy 4
Lumosad, sheet,
Jona Opod, logbook,
Jane iron, ironing
Pausal, pad, lagguge
Ferlyn carrier,
Sumagop,Fl wardrobes,
or Villarubia polishing
shoe
materials,

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 93 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
 TRAINING ACTIVITY MATRIX
HOUSEKEEPING NCII
January 20-21, 2022
Facilities/T
Training Date &
Trainee ools and Venue Remarks
Activity Time
Equipment
Prayer

Recap of For
Pretest,Pack 8:00 AM
Activities Housekeep to 8:30 proper
age,
ing Area AM training
Trainees
Unfreezing All trainees in the
Handbook,L
Activities assigned
aptop &
competen
Projector
Feedback of cy
Training

Provide Breda
Valet/Butle Ansali, 8:30 am Ready to
r Services to Maila
Learning to 10:30 proceed
Guests Antiquina,
materials, am learning
Racquel Practical
CBLM, outcome
Badiao, Work Area
books, 2
Maridel in Butler
information
Gomolon, Services
sheet, hand
Marife
book, laptop
Gumilok,
and
Rezel
projector
Hampak,
Uniza
Tindugan
Display Liza Learning Learning Ready to
Professional Acabo,Anna materials, Resource proceed
Area 1:00 pm
Valet Marie CBLM, learning
to 2:30
Standard Alaman, books outcome
pm
Janice information 3
Lumosad, sheet, hand
Jona Opod, book, laptop
Jane and
Pausal, projector
Ferlyn
Sumagop,Fl
or Villarubia
Caring for Josephine Learning Assessment 2:30 pm Ready to

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 94 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Guest Basas, Ailyn materials, Areas to 4:30 proceed
Property Bustillo, CBLM, pm for
Serra books institutio
Catipay, information nal
Ferlita sheet, assessme
Dumayon, logbook, nt
Madonna iron, ironing
Erang, pad, lagguge
Alvina carrier,
Morata, wardrobes,
Russel polishing
Seman shoe
materials,

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 95 of
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Services Berdoguillo Revision # 00
 PROGRESS CHART
HOUSEKEEPING NC II

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NAME OF TRAINEE:
Re

Re

R
1. Liza Acabo C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
2. Anna Marie Alaman C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
3. Maila Antiquina C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
4. Breda Ansali C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
5. Racquel Badiao C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
6. Josephine Basas C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
7. Ailyn Bustillo C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
8. Serra Catipay C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
9. Ferlita Dumayon C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
10. Madonna Erang C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
11. Gomolon Maridel C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
12. Gumilok Marife C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
13. Rezel Hampak C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
14. Janice Lumosad C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
15. Alvina Morata C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
16. Jona Opod C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
17. Jane Pausal C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
18. Russel Seman C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
19. Ferlyn Sumagop C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
20. Uniza Tindugan C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent
21. Flor Villarubia C √ √ √ √ C √ √ √ √ √ C √ √ √ C √ √ √ √ C √ √ √ √ C √ √ √ Competent

C - Competent
Maribel A. Berdoguillo Date Started: January 17, 2022 Legend:
Trainer NYC - Not yet Competent

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 ACHIEVEMENT CHART
HOUSEKEEPING NCII

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Name of Trainees:

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1. Liza Acabo C √ √ √ √ √ √ C √ √ √ C 7 √ √ √ √ √ √ √ √ competent
2. Anna Marie Alaman C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
3. Maila Antiquina C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
4. Breda Ansali C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
5. Racquel Badiao C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
6. Josephine Basas C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
7. Ailyn Bustillo C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
8. Serra Catipay C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
9. Ferlita Dumayon C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
10. Madonna Erang C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
11. Gomolon Maridel C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
12. Gumilok Marife C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
13. Rezel Hampak C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
14. Janice Lumosad C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
15. Alvina Morata C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
16. Jona Opod C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
17. Jane Pausal C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
18. Russel Seman C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
19. Ferlyn Sumagop C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
20. Uniza Tindugan C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent
21. Flor Villarubia C √ √ √ √ √ √ C √ √ √ C √ √ √ √ √ √ √ √ √ competent

Maribel A. Berdoguillo Date Started: January 17, 2022 C- Competent

Trainer Legend:
NYC - Not yet Competent

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 Minutes of the Meeting

Venue: APACC ROOM at ZSPI, Kabasalan, Zamboanga Sibugay

Date: January 18, 2022
Agenda: Competency-based Training Delivery
Present:
1. Joviner Y. Solo – Vocational Administrator
2. Marilou G. Mateo – Head of Instruction
3. Melchor S. Denolan - Supply Officer
4. Maribel A. Berdoguillo- Trainer

CBT Concerns Discussions Resolutions/Agreement

1. CBT Layout All components are Trainer should tour the
found necessary and trainees in the workplace
it must be accessible and resources are
to all trainees. available and accessible
2. Monitoring of Necessary for proper Daily monitoring and
Attendance monitoring and documentation of
documentation‟s so it trainee‟s attendance
must be done before
and after the session
3. Utilization of work Assessment and Continue adapting the
area practical activities practice for economic
can be done in one reasons
area with a proper
schedule in most
qualifications
4. Orientation An orientation will be This should be done
a. CBT conducted for the continuously until such
b. Roles trainees to be able to time that the trainee
c. TR understand the have internalized the
d. CBLM purpose of CBT CBT practice
e. Facilities (Competency-Based A trainee must have a
f. Evaluation system Training) the 10 copy of orientation
principle of CBT, the handbook
advantages and
disadvantages of CBT
approach, the roles of
the trainee‟s, the

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 purpose and function
of TR or Training
Regulation, the
purpose and function
of the
CBLM(Competency
Based Learning
Materials), the
facilities and
evaluation system.
All the topics covered
in orientation are
necessary and found
relevant
5. RPL (Recognition of It is necessary to Is only applicable to
Prior Learning) identify the training post-secondary dropped
needs of the trainee outs, post-secondary
undergrad,
unemployed/employed
college graduate, 18 yrs
above but not below 17
yrs old or fresh high
school graduate
Must be sustain and
must be practice to
apply the right
diagnostic
6. Teaching methods Should suit to the Must be varied
and technique learning styles of the
trainee
7. Monitoring of It gives the trainee Continue the practice
learning activities the sense of
a. Achievement accomplishment
chart
b. Progress chart
8. Feedback Giving essential, Should be done
suggestive and continuously for
constructive feedback motivation and it should
to the trainees be said in a proper way
performance is
necessary

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9. Slow learners Needs assistance, Peer-Teaching
follow-up and Give allowable
enforcement, so it is adjustment not to
necessary to develop compromise the
new methods and standard
techniques to
accommodate their Proper facilitation of
needs assistance
10. Other Assessment Tools , Should be updated every
concerns TR facilities and after 3 years
resources must be
available and updated

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Training Evaluation Report

1. Title of the Report

2. Executive summary

3. Rationale

4. Objectives

5. Methodology

6. Results and discussion

This is the body of the report. It should contain the following
parts:
Data interpretation
Data analysis
Conclusion

7. Recommendation

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 Zamboanga Sibugay Polythecnic Institute
Program Evaluation
OBJECTIVE:
This evaluation instrument aims to gather remarks and comments of the
participants related to the conduct of the Housekeeping NC II_. This will serve
as a tool in the improvement and strengthening of the program.

Part I. Program Evaluation INSTRUCTIONS:

Please rate the following program components in terms of the indicators
provided below by ticking (√) the column that best describes your evaluation of
each program component. Your rating will be treated confidentially.
Adjectival Rating Numerical
Rating
Outstanding 5
Very Good/Very Adequate 4
Good/Adequate 3
Fair/Satisfactory/Average 2
Inadequate/Unsatisfactory/Poor 1
NAME:
POSITION/DESIGNATION:
ORGANIZATION/INSTITUTION:
DATE:

RATING

PROGRAM COMPONENT INDICATORS 5 4 3 2 1

A. Program Design and Organization

1. Clarity of program objectives

2. Organization of course activities

3. Scheduling of activities and time allotment

4. Attainment of program objectives

B. Course Content
1. Course content vis-a-vis the program objectives

2. Sequencing of the course contents

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 3. Sufficiency of information

4. Relevance of course content vis-à-vis need

PROGRAM COMPONENT INDICATORS RATING

5 4 3 2 1
C. Training Methodology

1. Effectiveness of selected method

2. Appropriateness to the course activities

D. Program Administration and Management

1. Adequacy of provided supplies and materials

2. Timeliness of provision of supplies and materials

3. Availability of training equipment and materials

4. Conduciveness of the training venue to learning

5. Appropriateness of the physical layout of the

venue
6. Overall accommodation

7. Secretariat service

E. Facilitator/Trainer

Instructions: Write the corresponding number to

rate each Facilitator/Trainer:
5 outstanding 4 Very good 3 Good
2 Average 1 Poor NA Not Applicable
1. Knowledge of the subject matter

2. Ability to communicate ideas

3. Ability to arouse interest

4. Ability to encourage participation

5. Ability to organize lecture

6. Ability to answer question

7. Openness to suggestions and comments

8. Ability to encourage critical and/ or creative

thinking

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9. Spontaneity in expression of ideas

10. Use of training equipment

11. Comprehensiveness of lecture

12. Ability to provide adequate feedback

13. Ability to provide practical exercise

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Part II. Skills Instruction:
Please rate your acquired skills on the following learning outcomes as a result
of this training program: Use the following rating scales:
5 – Excellent
4 – Very good
3 – Good
2 – Fair
1 – Poor

Learning Outcomes
Rating

BASIC COMPETENCY 1 2 3 4 5

Participate in workplace communication

Work in team environment

Practice career professionalism

Practice occupational health and safety procedures

COMMON COMPETENCY 1 2 3 4 5

Develop and update industry knowledge

Observe workplace hygiene procedures

Perform computer operations

Perform workplace and safety practices

Provide effective customer service

CORE COMPETENCY 1 2 3 4 5

PROVIDE HOUSEKEEPING SERVICES TO GUESTS

Receive housekeeping requests

Provide/ Service housekeeping requests

Provide advice to guest

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 Liaise with other departments

CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

Set up equipment and trolleys

Access rooms for servicing

Make up beds

Clean and clear rooms

Clean and store trolleys and equipment

PROVIDE VALET/BUTLER SERVICE

Provide valet/ butler services to guests

Display professional standards

Care for guest property

LAUNDRY LINEN AND GUEST CLOTHES

Collect laundry for laundering functions

Perform laundering functions

Process laundered item

Return laundered item

CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

Select and set up equipment and materials

Apply cleaning technique

Clean dry and wet areas

Maintain and store cleaning equipment and
chemicals
DEAL WITH/HANDLE INTOXICATED GUESTS

Determine the level of intoxication

Apply appropriate procedures

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 Comply with legislation

Part III. Attitude Instructions:

Please rate your attitude towards work as a trainer resulting from the activities
of this training program. Use the following rating scale:
5 – Excellent
4 – Very good
3 – Good
2 – Fair
1 – Poor

Rating

Work Attitudes 1 2 3 4 5

punctuality/attendance

resourcefulness/creativity

Obedience, respect to authority, rules and regulations

commitment to work

adaptability to change

cooperation with co-workers

concern to environmental preservation

Feedback
Please indicate your recommended training programs to be offered by this training
Institution
_____________________________________________________________________________
_________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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 THANK YOU FOR YOUR COOPERATION
The above sample of rating sheet for the evaluation of training session
uses the 5 point Likert Scale
Adjectival Ratings corresponding to the numeric ratings were described as
follows:

5 – Outstanding/Excellent
4 – Very Good/ Very Satisfactory
3 – Good/Adequate
2 – Fair/ Satisfactory
1 – Poor/Unsatisfactory

For purposes of analysis, the following ratings will be used

4.5 - 5.00 - Outstanding/Excellent

3.5 - 4.49 -Very Good/ Very Satisfactory
2.5 - 3.49 - Good/ Adequate
1.5 - 2.49 - Fair/Satisfactory
0.0 - 1.49 - Poor/ Unsatisfactory
Note that we chose a 5 point Likert scale to allow the evaluator to have a
neutral stand about the items being rated.

For the analysis of the data, an excel template is made for you. All you
have to do is enter the data from the rating sheets and the template will
compute averages and are linked to adjectival ratings.
The use of this template shall be explained to you by your trainer. Please ask
the assistance of your trainer when you reach this part of the module.

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 WORKSHOP LAYOUT

HOUSEKEEPING NC II
CR CONTEXTUAL
SUPPORT TRAINER‟S
LEARNING
AREA RESOURCE AREA
LABORATORY
MEDICAL KIT

INSTITUTIONAL
ASSESSMENT LEARNING
AREA RESOURCE
CENTER

PRACTICAL
WORK AREA COMPUTER
LABORATORY

QUALITY
CONTROL AREA
DISTANCE
LEARNING AREA
FIRE EXTINGUESHER

GARBAGE BIN EXIT ENTRANC

E

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FORM 4.1 SELF-ASSESSMENT INSTRUMENTS
Name: _________________________________________________________________________

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.

BASIC COMPETENCY YES NO

CAN I…?

1. Participate in workplace communication √

2. Work in team environment √

3. Practice career professionalism √

4. Practice occupational health and safety procedures √

COMMON COMPETENCY

CAN I…?

1. Develop and update industry knowledge √

2. Observe workplace hygiene procedures √

3. Perform computer operations √

4. Perform workplace and safety practices √

5. Provide effective customer service √

CORE COMPETENCIES

CAN I…?

1. PROVIDE HOUSEKEEPING SERVICES TO GUESTS

1.1 Receive housekeeping requests √

1.2 Provide/ Service housekeeping requests √

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 1.3 Provide advice to guest √

1.4 Liaise with other departments √

2. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

2.1 Set up equipment and trolleys √

2.2 Access rooms for servicing √

2.3 Make up beds √

2.4 Clean and clear rooms √

2.5 Clean and store trolleys and equipment √

3. PROVIDE VALET/BUTLER SERVICE

3.1 Provide valet/ butler services to guests √

3.2 Display professional standards √

3.3 Care for guest property √

4. LAUNDRY LINEN AND GUEST CLOTHES

4.1 Collect laundry for laundering functions √

4.2 Perform laundering functions √

4.3 Process laundered item √

4.4 Return laundered item √

5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

5.1 Select and set up equipment and materials √

5.2 Apply cleaning technique √

5.3 Clean dry and wet areas √

5.4 Maintain and store cleaning equipment and

√
chemicals

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6. DEAL WITH/HANDLE INTOXICATED GUESTS

6.1 Determine the level of intoxication √

6.2 Apply appropriate procedures √

6.3 Comply with legislation √

Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.

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Evidences/Proof of Current Competencies
Name:______________________________________________________

Form 4.2: Evidence of Current Competencies acquired related to

Job/Occupation

Current
Proof/Evidence Means of validating
competencies
1. PROVIDE - Certificate of -Demonstration
HOUSEKEEPING Employment -Oral Questioning
SERVICES TO - TOR
GUESTS -Written Test
- Certificate of Training
2. CLEAN AND - Certificate of -Demonstration
PREPARE ROOMS Employment
-Oral Questioning
FOR INCOMING - TOR
GUESTS -Written Test
- Certificate of Training
4. LAUNDRY - Certificate of -Demonstration
LINEN AND Employment -Oral Questioning
GUEST CLOTHES - TOR -Written Test
- Certificate of Training
5. CLEAN PUBLIC - Certificate of -Demonstration
AREAS, Employment
-Oral Questioning
FACILITIES AND - TOR
EQUIPMENT -Written Test
- Certificate of Training
6. DEAL - Certificate of -Demonstration
WITH/HANDLE Employment
-Oral Questioning
INTOXICATED
- TOR
GUESTS -Written Test
- Certificate of Training

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 Form 4.3 COMPARING AND CROSS MATCHING OF
COMPETENCIES

Required Units of Current Training

Competency/Learning Competencies Gaps/Requirements
Outcomes based on CBC
1. PROVIDE HOUSEKEEPING SERVICES TO GUESTS
1.1 Receive housekeeping 1.1 Receive
requests housekeeping
requests
1.2 Provide/ Service 1.2 Provide/ Service
housekeeping requests housekeeping
requests
1.3 Provide advice to guest 1.3 Provide advice to
guest
1.4 Liaise with other 1.4 Liaise with other
departments departments
2. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
2.1 Set up equipment and 2.1 Set up equipment
trolley and trolley

2.2 Access rooms for 2.2 Access rooms for

servicing servicing
2.3 Make up beds 2.3 Make up beds
2.4 Clean and clear rooms 2.4 Clean and clear
rooms
3. PROVIDE VALET/BUTLER SERVICE
3.1 Provide valet services to 3.1 Provide valet
guests services to guests
3.2 Display professional 3.2 Display
standards professional
standards
3. Care for guest property 3. Care for guest
property
4. LAUNDRY LINEN AND GUEST CLOTHES

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4.1 Collect laundry for 4.1 Collect laundry
laundering functions for laundering
functions
4.2 Perform laundering 4.2 Perform
functions laundering functions
4.3 Process laundered item 4.3 Process
laundered item
4.4 Return laundered item 4.4 Return laundered
item
5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
5.1 Select and set up 5.1 Select and set up
equipment and materials equipment and
materials
5.2 Apply cleaning 5.2 Apply cleaning
technique technique
5.3 Clean dry and wet 5.3 Clean dry and
areas wet areas
5.4 Maintain and store 5.4 Maintain and
cleaning equipment and store cleaning
chemicals equipment and
chemicals
6. DEAL WITH/HANDLE INTOXICATED GUESTS
6.1 Determine the level of 6.1 Determine the
intoxication level of intoxication
6.2 Apply appropriate 6.2 Apply appropriate
procedures procedures
6.3 Comply with legislation 6.3 Comply with
legislation

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 Form No. 4.4: Training Needs

Gaps Module Title/Module Duration (hours)

of Instruction
3.1 PROVIDE Providing Valet/Butler 15 hours
VALET/BUTLER Service
SERVICE
3.2. DISPLAY Displaying Professional 15 hours
PROFESSIONAL Standards
STANDARDS
3.3 CARE FOR Caring for Guests 20 hours
GUESTS PROPERTY Property

Racquecl C. Badiao
RACQUEL C. BADIAO

Trainee’s Signature Date: February, 2022

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FORM 4.2-1.1

REQUIRED TRAINING FACILITIES FOR WORK-BASED

TRAINING
Trainees’ Training Tools Equipment Materials Facilities
Training Activity/Ta
Requireme sk
nts
3. Provide Valet/Butler Services
3.1 3.1 Interpret
 Brooms  Telepho  Pen and  shelves
Provide enterprise
ne paper
Valet/But policies and  squeege  alarm
ler procedures es  Comput  Housek clock
Services for the er eeping/
 dust  baby‟s
to Guest provision of FO
pans  guest crib
valet services forms
room
 rugs for  beds/
3.1 Prepare (complet  operatin
various cots,
to deliver e and g
purpos caddy/
valet services operatio manual
es trolley
3.1 Deliver nal s
valet services  toilet laborato
 room
 sofa
bowl ry)
3.1 Record supplies  tables
brush
valet services  refrigera and
cabinets
 toilet tor ameniti
pump es
 electric
3.2 3.2 Establish  rubber fan  brochur
Display rapport and gloves es and
Professio enhance  air
rates,
nal feelings of  mop conditio
cleaning
Standard goodwill squeeze ning
chemica
r unit
3.2 Assess l
and utilize  step  televisio
 first aid
knowledge of ladder n and
kit
individuals video
 buckets
guest's player  water,
record  sorting deterge
 vacuum
baskets nts
3.2 Follow cleaners
valet  brushe  drop
 carpet
grooming s, dish sheets/
sweeper
and rubber

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 communicati sponge  roll- mats,
on standards away sanitizi
 spray
procedure in ng
bottles  floor
clearing agents
polisher
rooms  cob web
 small
remover
3.3 Care 3.3 Deal with towels
s
for guests guest

property luggage  apron
garbage
3.3 Deal with  water bags
guest clothes hose
 air
3.3 Cleaning freshen
guest shoes er
3.3 Organize  disinfec
repair for tants
guest clothes
 lint free
3.3 Maintain clothes
guest privacy
and  solvents
confidentialit  scourin
y g pads

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 Training Plan
Qualification: Housekeeping NCII
Trainees Training Activity Matrix Mode of Staff Facilities/Too Venue Assessment Date
Training Training ls and Method and
Requiremen Equipment Time
ts
Provide Valet/Butler Services
LO1: 3.1 Interpret enterprise On-The- Manager: Telephone Actual
policies and procedures for Job Anne D. demonstrati
Provide Pen
Valet/Butler the provision of valet Training Vale on
Order pads
Services to services
Guest 3.1 Prepare to deliver valet Computer
Trainee’s
services system with Camella Febr
Liza wifi connection Oral
3.1 Deliver valet services Hotel uary
Acabo,Anna Questioning
Fax machine 17-
3.1 Record valet services Marie
18,
Alaman, Printer
2022

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 Janice Trolley
Lumosad, Rugs
Jona Opod,
Jane Lenins
Pausal, Cleaning
Ferlyn agents/tools
Sumagop,Fl
or Villarubia

LO2: 3.2 Establish rapport and Josephine Actual Febr

enhance feelings of goodwill Basas, Ailyn demonstrati uary
Display On-The- Telephone
Bustillo, on 18-
Professional 3.2 Assess and utilize Job
Serra Pen Camella 19,
Standard knowledge of individuals Training
Catipay, Hotel 2022
guest's record Computer
Ferlita system with
3.2 Follow valet grooming Dumayon, wifi connection Oral
and communication Madonna Questioning
standards Erang, Fax machine
Alvina Printer
Morata,
Record book
Russel
Seman

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LO3: 3.3 Deal with guest luggage Breda Actual Febr
Ansali, demonstrati uary
Care for 3.3 Deal with guest clothes
Maila on 20-
guests 3.3 Cleaning guest shoes Antiquina, Trolley Camella 21,
property
Racquel Hotel 2022
3.3 Organize repair for On-The- Luggage
guest clothes Job Badiao, carrier
Training Maridel Oral
3.3 Maintain guest privacy Gomolon, Flat Iron
Questioning
and confidentiality Marife Rugs
Gumilok,
Linens
Rezel
Hampak, Ironing board
Uniza
Tindugan

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

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 TRAINEE’S PROGRESS SHEET
NAME: Racquel C. Badiao Trainer: Maribel A. Berdoguillo
Qualification: Housekeeping NC II Nominal Duration: 400 hours
Units of Training Activity Training Date Date Rating Adjectival Trainee’s Supervisor’s
Competency Duration Started Finished Initial Initial
PROVIDE HOUSEKEEPING TO 66 hours
GUESTS

Receive 20 hours February February 2 competent Maribel A. Anne C. Vale
housekeepin 03, 2022 05, 2022 Berdoguillo
g requests
 Provide/ 20 hours February February 1.5 competent Maribel A. Anne C. Vale
Service 04, 2022 06, 2022 Berdoguillo
housekeepin
g requests
 Provide 15 hours February February 2 competent Maribel A. Anne C. Vale
advice to 05, 2022 06, 2022 Berdoguillo
guest
 Liaise with 11 hours February February 1 competent Maribel A. Anne C. Vale
other 06, 2022 07, 2022 Berdoguillo
departments
CLEAN AND PREPARE ROOMS FOR 100
INCOMING GUESTS hours

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  Set up 20 hours February February 1 competent Maribel A. Anne C. Vale
equipment 10, 2022 12, 2022 Berdoguillo
and trolleys
 Access 20 hours February February 1.5 competent Maribel A. Anne C. Vale
rooms for 11, 2022 13, 2022 Berdoguillo
servicing
 Make up 20 hours February February 1 competent Maribel A. Anne C. Vale
beds 12, 2022 13, 2022 Berdoguillo
 Clean and 20 hours February February 1 competent Maribel A. Anne C. Vale
clear rooms 13, 2022 14, 2022 Berdoguillo
 Clean and 20 hours February February 1.5 competent Maribel A. Anne C. Vale
store trolleys 15, 2022 16, 2022 Berdoguillo
and
equipment
PROVIDE VALET/BUTLER 50 hours
SERVICE
 Provide 15 hours February February 1.5 competent Maribel A. Anne C. Vale
valet/ butler 17, 2022 17, 2022 Berdoguillo
services to
guests
 Display 15 hours February February 2 competent Maribel A. Anne C. Vale
professional 18, 2022 19, 2022 Berdoguillo
standards

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  Care for 20 hours February February 2 competent Maribel A. Anne C. Vale
guest 20, 2022 21, 2022 Berdoguillo
property
LAUNDRY LINEN AND GUEST 80 hours
CLOTHES
Collect 20 hours February February 1.5 competent Maribel A. Anne C. Vale
laundry for 24, 2022 24, 2022 Berdoguillo
laundering
functions
 Perform 20 hours February February 1 competent Maribel A. Anne C. Vale
laundering 25, 2022 26, 2022 Berdoguillo
functions
 Process 20 hours February February 1.5 competent Maribel A. Anne C. Vale
laundered 26, 2022 28, 2022 Berdoguillo
item
 Return 20 hours February February 1.5 competent Maribel A. Anne C. Vale
laundered 28, 2022 28, 2022 Berdoguillo
item
CLEAN PUBLIC AREAS, 54 hours
FACILITIES AND EQUIPMENT
 Select and 10 hours March March 2 competent Maribel A. Anne C. Vale
set up 01, 2022 01, 2022 Berdoguillo
equipment
and

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 materials
 Apply 14 hours March March 2 competent Maribel A. Anne C. Vale
cleaning 01, 2022 03, 2022 Berdoguillo
technique
 Clean dry 20 hours March March 1.5 competent Maribel A. Anne C. Vale
and wet 01, 2022 03, 2022 Berdoguillo
areas
 Maintain and 10 hours March March 1.5 competent Maribel A. Anne C. Vale
store 04, 2022 04, 2022 Berdoguillo
cleaning
equipment
and
chemicals
DEAL WITH/HANDLE 50 hours
INTOXICATED GUESTS
 Determine 10 hours March March 2 competent Maribel A. Anne C. Vale
the level of 07, 2022 08, 2022 Berdoguillo
intoxication
 Apply 20 hours March March 2 competent Maribel A. Anne C. Vale
appropriate 08, 2022 10, 2022 Berdoguillo
procedures
 Comply with 20 hours March March 1.5 competent Maribel A. Anne C. Vale
legislation 09, 2022 11, 2022 Berdoguillo

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Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by
giving a numerical rating or simply indicating or not yet competent. For purposes of analysis, you may require
industry supervisor‟s to give a numerical rating for the performance of your trainees. Please take note however that in
TESDA, we do not use numerical ratings.

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 Technical Education and Skills Development Instructions:
Authority This Trainees‟ Record Book (TRB) is intended to
ZAMBOANGA SIBUGAY POLYTECHNIC INSTITUTE serve as record of all accomplishment/task/activities
while undergoing training in the industry. It will
TRAINEE’S RECORD BOOK eventually become evidence that can be submitted for
portfolio assessment and for whatever purpose it will
serve you. It is therefore important that all its contents
are viably entered by both the trainees and instructor.
The Trainees‟ Record Book contains all the
required competencies in your chosen qualification. All
you have to do is to fill in the column “Task Required”
Trainee‟s No. 2033025 and “Date Accomplished” with all the activities in
accordance with the training program and to be taken
up in the school and with the guidance of the
instructor. The instructor will likewise indicate his/her
remarks on the “Instructors Remarks” column
NAME: RACQUEL C. BADIAO regarding the outcome of the task accomplished by the
trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor.
QUALIFICATION: HOUSEKEEPING NC II
It is of great importance that the content should
be written legibly on ink. Avoid any corrections or
TRAINING DURATION: 400 HOURS erasures and maintain the cleanliness of this record.
This will be collected by your trainer and submit
TRAINER: MARIBEL A. BERDOGUILLO the same to the Vocational Instruction Supervisor (VIS)
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and shall form part of the permanent trainee‟s Unit of Competency: PROVIDE VALET/BUTLER SERVICES
document on file.
THANK YOU. Learning Task/Activity Date Instruc
Outcome Required Accomplis tors
hed Remark
NOTES: s
__________________________________________________ LO1: 3.1 Interpret February Comple
____________________________________________________ Provide enterprise 17-18, ted
Valet/Butler policies and 2022
____________________________________________________ services to procedures for
____________________________________________________ guest the provision of
valet services
____________________________________________________
3.1 Prepare to
____________________________________________________
deliver valet
____________________________________________________ services
____________________________________________________ 3.1 Record valet
____________________________________________________ services

____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
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 Learning Task/Activity Date Instruc Learning Task/Activity Date Instruc
Outcome Required Accomplis tors Outcome Required Accomplis tors
hed Remark hed Remark
s s
LO2: 3.2 Establish February Comple LO3: 3.3 Deal with February Comple
rapport and 19-20, ted guest luggage 20-21, ted
Display Care for
enhance feelings 2022
Professional guests 3.3 Deal with 2022
of goodwill
Standard property guest clothes
3.2 Assess and 3.3 Cleaning
utilize knowledge guest shoes
of individuals
guest's record 3.3 Organize
repair for guest
3.2 Follow valet clothes
grooming and
communication 3.3 Maintain
standards guest privacy
and
confidentiality

Racquel C. Badiao Maribel A. Berdoguillo

RACQUEL C. BADIAO MARIBEL A. BERDOGUILLO
Trainee‟s Signature Trainer Signature

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 The Supervised Industry Training or On the Job Training
Evaluation Form below is a sample evaluation for to evaluate the
implementation of SIT and OJT. It is recommended that this evaluation
form be used and improved so that appropriate areas to be evaluated are
covered.

SUPERVISED INDUSTRY TRAINING OR ON THE JOB

TRAINING EVALUATION FORM

Dear Trainees:
The following questionnaire is designed to evaluate the effectiveness of the
Supervised Industry Training (SIT) or On the Job Training (OJT) you had
with the Industry Partner of (CAMELLA HOTEL). Please mark (/) the
appropriate box corresponding to your rating for each question asked. The
result of this evaluation shall serve as a basis for improving the design and
management of the SIT in SICAT to maximize the benefits of the said
Program. Thank you for your cooperation.
Legend:
5 – Outstanding
4 – Very Good/Very Satisfactory
3 – Good/Adequate
2 – Fair/Satisfactory
1 – Poor/ Unsatisfactory
NA – Not Applicable
Item no. Question Ratings
INSTITUTIONAL EVALUATION 1 2 3 4 5 NA
1 Has (CAMELLA HOTEL) conducted an √
orientation about the SIT/OJT program,
the requirements and preparations
needed and its expectations?
2 Has (CAMELLA HOTEL) provided the √
necessary assistance such as referrals or
recommendation in finding the company
for OJT?
3 Has (CAMELLA HOTEL) showed √
coordination with the industry partner in
the design and supervision of your
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 SIT/OJT?
4 Has your school training adequate to √
undertake Industry partner assignment
and is challenged?
5 Has (CAMELLA HOTEL) monitored your √
progress in the industry?
6 Has the supervision been effective in √
achieving your OJT objectives and
providing feedbacks when necessary?
7 Did (CAMELLA HOTEL) conduct √
assessment of your SIT/OJT program
upon completion?
8 Do you provided with the results of the √
Industry and (CAMELLA HOTEL)‟s
assessment of your OJT?
Comments/Suggestions:
This is clear that there is coordination between the industry and my
institution. Constant communication is observed to properly monitor
trainee‟s progress.

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Item no. Question Ratings

INDUSTRY PATRNER EVALUATION 1 2 3 4 5 NA

1 Was the industry partner appropriate for √
your type of training required and/or
desired?
2 Has the industry partner designed the √
training to meet your objectives and
expectations?
3 Has the Industry partner showed √
coordination with the (CAMELLA HOTEL)
in the design and supervision of the
SIT/OJT?
4 Has the Industry partner and its staff √
welcomed you and treated you with
respect and understanding?
5 Has the Industry partner facilitated √
training, including the provision of the
necessary resources such as facilities
and equipment needed to achieve your
OJT objectives?
6 Has the Industry partner assigned a √
supervisor to oversee your work or
training?
7 Was the supervisor effective in √
supervising you through regular
meetings consultations and advise?
8 Has the training provided you with the √
necessary technical and administrative
exposure of real world problems and
practices?
9 Has the training program allowed you to √
develop self-confidence, self-motivation
and positive attitude towards work?
10 Has the experience improved your √
personal skills and human relations?
11 Are you satisfied with your training in √
the Industry?

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Comments/Suggestions:
This is clear that there is coordination between the industry and my
institution. Constant communication is observed to properly monitor
trainee‟s progress.

Signature: Racquel C. Badiao

Printed Name: RACQUEL C. BADIAO
Qualification: HOUSEKEEPING NCII
Host Industry partner: CAMELLA HOTEL
Supervisors: ANNE VALE, JEAN CENTINO, KRISTEN MATEO
Period of Training: February 05-28, 2022
Instructor: MARIBEL A. BERDOGUILLO

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 TRAINING SESSION EVALUATION FORM

INSTRUCTIONS:
This post-training evaluation instrument is intended to measure how
satisfactorily your trainer has done his job during the whole duration of
your training. Please give your honest rating by checking on the
corresponding cell of your response. Your answers will be treated with
utmost confidentiality.

TRAINERS/INSTRUCTOR Poor/ Fair/ Good/ Very Outsta

S Unsatis Satisf Adequ Good/ nding
fac-tory actory ate Very
Satisfa
Name of Trainer: ctory
MARIBEL A.
BERDOGUILLO 1 2 3 5
4

1. Orients trainees about √

CBT, the use of CBLM
and the evaluation
system
2. Discusses clearly the √
unit of competencies
and outcomes to be
attained at the start of
every module
3. Exhibits mastery of the √
subject/course he/she
is teaching
4. Motivates and elicits √
active participation from
the students or trainees
5. Keeps records of √
evidence/s of
competency attainment
of each student/trainees
6. Instill value of safety √
and orderliness in the
classrooms and
workshops
7. Instills the value of √
teamwork and positive
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 work values
8. Instills good grooming √
and hygiene
9. Instills value of time √
10. Quality of voice while √
teaching
11. Clarity of √
language/dialect used
in teaching
12. Provides extra √
attention to trainees and
students with specific
learning needs
13. Attends classes √
regularly and promptly
14. Shows energy and √
enthusiasm while
teaching
15. Maximizes use of √
training supplies and
materials
16. Dresses √
appropriately
17. Shows empathy √
18. Demonstrates self- √
control

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 This post-training evaluation instrument is intended to measure how
satisfactorily your trainer prepared and facilitated your training. Please give
your honest rating by checking on the corresponding cell of your response.
Your answers will be treated with utmost confidentiality.
Poor/ Fair/ Good/ Very Outstan
Unsati Satisfa Adequ Good/ ding
PREPARATION
sfactor ctory ate Very
y Satisfa
ctory
2 3
4 5
1
1. Workshop layout √
conforms with the
components of a CBT
workshop
2. Number of CBLM is √
sufficient
3. Objectives of every √
training session is well
explained
4. Expected √
activities/outputs are
clarified
Poor/ Fair/ Good/ Very Outsta
Unsati Satisfa Adequ Good/ nding
DESIGN AND DELIVERY
sfactor ctory ate Very
y Satisfa
ctory
2 3
4 5
1
1. Course contents are √
sufficient to attain
objectives
2. CBLM are logically √
organized and presented
3. Information Sheet are √
comprehensive in
providing the required
knowledge
4. Examples, illustrations √
and demonstrations
help you learn
5. Practice exercises like √
Task/Job Sheets are
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 sufficient to learn
required skills
6. Valuable knowledge are √
learned through the
contents of the course
7. Training Methodologies √
are effective
8. Assessment Methods √
and evaluation system
are suitable for the
trainees and the
competency
9. Recording of √
achievements and
competencies acquired
is prompt and
comprehensive
10. Feedback about the √
performance of learners
are given immediately
Poor/ Fair/ Good/ Very Outsta
Unsati Satisfa Adequ Good/ nding
TRAINING
sfactor ctory ate Very
FACILITIES/RESOURCES
y Satisfa
ctory
2 3
4 5
1
1. Training Resources are √
adequate
2. Training Venue is √
conducive and
appropriate
3. Equipment, Supplies, √
and Materials are
Sufficient
4. Equipment, Supplies √
and Materials are
suitable and appropriate
5. Promptness in providing √
Supplies and Materials

Poor/ Fair/ Good/ Very Outsta

Unsati Satisfa Adequ Good/
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 SUPPORT STAFF sfactor ctory ate Very nding
y Satisfa
ctory
2 3
4
1 5
1. Support Staff are √
accommodating

Comments/Suggestions:

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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 WORK-BASED TRAINING EVALUATION

RATER A
PREPARATION Poor/ Fair/ Good/ Very Outstandin
Adequat Good/ g
Unsatis Satisfa
e Very
factory ctory
Satisfactor
y
1 2 3 4 5

1. Workshop √
layout
conforms with
the
components of
CBT workshop
2. Number of √
CBLM is
sufficient
3. Objectives of √
every training
session is well
explained
4. Expected √
activities/
outputs are
clarified

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RATER B
PREPARATION Poor/ Fair/ Good/ Very Outstandin
Adequat Good/ g
Unsatis Satisfa
e Very
factory ctory
Satisfactor
y
1 2 3 4 5

1. Workshop √
layout
conforms with
the
components of
CBT workshop
2. Number of √
CBLM is
sufficient
3. Objectives of √
every training
session is well
explained
4. Expected √
activities/
outputs are
clarified

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RATER C
PREPARATION Poor/ Fair/ Good/ Very Outstandin
Adequat Good/ g
Unsatis Satisfa
e Very
factory ctory
Satisfactor
y
1 2 3 4 5

1. Workshop √
layout
conforms with
the
components of
CBT workshop
2. Number of √
CBLM is
sufficient
3. Objectives of √
every training
session is well
explained
4. Expected √
activities/
outputs are
clarified

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Average Ratings
PREPARATION Average
1. Workshop layout 4.6
conforms with the
components of CBT
workshop
2. Number of CBLM 4.3
is sufficient
3. Objectives of every 4.3
training session is
well explained
4. Expected 4.6
activities/ outputs
are clarified
General Average 4.45

Range:
0.0 - 1.49 = Poor/Unsatisfactory

1.50 - 2.49 = Fair/ Adequate

2.50 - 3.49 = Good/ Satisfactory

3.50 - 4.49 = Very Good/ Very Satisfactory

4.50- 5.00 = Outstanding

General Interpretation:

The evaluation reflected the result of preparation with 4 Very Satisfactory of

the 3 rater‟s feedback result.

Recommendation:
We need to lay down our objectives well, so that it will be understood by the
trainee.

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 142 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Template No. 1
HOUSEKEEPING SCHEDULE

Qualification: Housekeeping NC II

Area/Section: Practical Work Area

In Charge: MARIBEL A. BERDOGUILLO

ACTIVITIES Responsib
le Person Schedule for the Month
of January
Dail Ever Week Ever Month Remarks
y y ly y ly
othe 15th
r day
day

Clean and Check

lobbies, floor,
walls, windows, Janice Dust not
ceiling Lumosad, thoroug
Flor hly
Villarubia removed
√

Cobwebs and Jona

outdated/unnece Opod,
ssary Jane √ Well
objects/items Pausal done

Arrangement of Breda
housekeeping Ansali,
materials Maila Well
according to type Antiquina done
√

Dust and wipe Madonna

cabinets Erang,
Alvina √ Well
Morata done

Supplies, Liza
materials and Acabo,An
other facilities na Marie Well

HOUSEKEEPING Date Developed: Document No. 01

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Services Berdoguillo Revision # 00
inventory Alaman √ done

Clean air- Racquel √

condition Badiao,
Maridel Well
Gomolon done

Clean training Marife √ Well

equipment tools Gumilok, done
Rezel
Hampak

Dispose garbage/ Russel √ Well

Empty Recycle Seman, done
Bins Breda
Ansali

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 144 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Template No. 2
EQUIPMENT MAINTENANCE SCHEDULE
Equipment Type: Telephone, Fax Machine and Washing Machine
Property Code/Number: FOE- 006-007-008
LOCATION Practical Work Area
Schedule for the Month of January, 2022
Activities Manpower Dail Ever Week Ever Month Remarks
y y ly y ly
othe 15th
r day
day
Clean and Equipmen
check t are
1
telephone functional
and fax √
machine in
working
areas
Clean and 1 √ Equipmen
check t are
washing functional
machine in
working
areas
Sanitize the Telephone
telephone and fax
1
and fax machine
machine with √ are
spray already
solution sanitized
Check motor 1 √ motor
of the malfuncti
washing oning
machine
Dry the Telephone
telephone and fax
1 √
and fax machine
machine with are

HOUSEKEEPING Date Developed: Document No. 01

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a clean piece already
of cloth clean
Checked the Telephone
wiring and fax
1
condition of machine
the telephone √ are safe
and fax
machine
Check Check for
knob/switch malfuncti
√
button of the oning
washing 1
machine
Check Connectio
connections ns are
of the checked
telephone 1 √
and fax
machine
Check over- 1 √ Check for
all part of the proper
washing safety
machine used

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 146 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Template No. 3
HOUSEKEEPING INSPECTION CHECKLIST
Qualification HOUSEKEEPING NCII
Section/Area In- MARIBEL A. BERDOGUILLO
Charge
Section/Area Practical Work Area YES NO
INSPECTION ITEMS
Clean and Check lobbies, floor, walls, windows, √
ceilings

Are cobwebs and outdated/unnecessary √

objects/items removed?

Is the housekeeping material well-arranged √

according to type?

Are top of cabinets and counters cleaned from dust √

and other unwanted objects?

Are supplies, materials and other facilities √

inventoried?

Are facilities like air-conditioning and other √

equipment are clean?

Is the training equipment tools are cleaned? √

Are wastes segregated and disposed? Garbage bag √
in cleaned? Garbage bag in the bin replaced?

Inspected by:
Maribel A. Berdoguillo Date: January 2022
MARIBEL A. BERDOGUILLO

HOUSEKEEPING Date Developed: Document No. 01

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January 2022
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Services Berdoguillo Revision # 00
Template No. 4
EQUIPMENT MAINTENANCE CHECKLIST
INSPECTION ITEMS YES NO
Are the telephone and the fax machine, washing √
machine cleaned and free from dust?
Cleaned and checked washing machine in working √
areas?
Are the telephone and the fax machine are dry and √
without foul door?
Are the telephone and the fax machine have scratches? √
Are knob/switch button of the washing machine √
cleaned?
Are the telephone and the fax machine and washing √
machine in good condition?
Are the telephone and the fax machine and washing √
machine do not have trace of scratches?
Checked over-all part of the washing machine? √
Remarks: Telephone, fax machine and washing
machine need to be repair or replaced
Inspected by: Maribel A. Berdoguillo Date: January
2022

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
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Valet/Butler Maribel A.
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Template No. 5
EQUIPMENT RECORD WITH CODE AND DRAWING
No. Location Equipment Qua Title Description PO Drawi
No. ntit No. ng
y Ref.
1 Practical 001 1 Telephon Serial No. CE- F-006
work e PT0012316 006
area
2 Practical 002 1 Fax Serial No. CE- F-007
work Machine Fm0089717 007
area
3 Practical 003 1 Washing Serial No. CE- F-008
work machine 008
WM005400
area 1

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 149 of
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Template No. 6
TAG-OUT BILL
DANGER/CAUTION TAG-OUT INDEX AND RECORD AUDITS
LOG DATE TYPE DESCRIPTION DATE
SERIA ISSUED (DANGER/CAUTION/WA (SYSTEM COMPLETE
L RNING)R COMPONENTS D
TEST
REFERENCES,
ETC.)
FOE- 01-17- Caution Do not walk too 01-18-2022
006 2022 far when using
telephone for it
may break wire
and do not slam
the telephone
when you are
done using.
(using of
telephone)
FOE- 01-18- Danger Plug must 01-18-2022
007 2022 applied extra
care when
plugging, it is
grounded (using
of fax machine)

FOE- 01-17- Warning -Malfunction on 01-22-2022

008 2022 the motor of the
washing machine

-Slight leak on
the grinder of the
washing machine

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 150 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Template No. 7
WASTE SEGREGATION LIST
Section/Area Practical Work Area / Housekeeping
Area
GENERATED/ACCUMULATED WASTE SEGREGATED METHOD
WASTE
Recycle Compost Dispose
Used Bond Paper √
Floral Foam √
Tissue Paper √
Fresh Flowers √
Detergents plastic container √
Damaged floor polisher blade √
Used garbage plastic bag √
Used plastic bottle spray √
Disinfectants container √
Fabric conditioner plastic √

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 151 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Template No. 8
BREAKDOWN / REPAIR REPORT
Area Section: Practical Work Area
In-Charge: Maribel A. Berdoguillo

Facility Type Nature of breakdown Recommendation

Telephone Scratch wire For replacement
due to wire is
scratching
Fax machine Plug is grounded For replacement
due to plugging is
grounded
Washing Machine
Malfunction motor For replacement
due to
malfunctioning
motor

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 152 of
Providing Developed by: 159
Valet/Butler Maribel A.
Services Berdoguillo Revision # 00
Template No. 9

WORK REQUEST
Unit No. Description:
 FOE-006  Scratch telephone wiring
 FOE-007  Fax machine is grounded
 FOE-008  Washing machine is malfunctioning

Observation/s:
 Notice that the telephone wire is scratch Date Reported:
 Notice that plug of fax machine is grounded
 Notice that motor of washing machine is malfunction January 18,
2022
 Telephone must be replaced Reported by:
 Fax machine must be replaced
 Washing machine must be replaced Maribel A.
Berdoguillo
Activity: Date Completed:

 Replaced scratch telephone wire January 22, 2022

 Replaced grounded fax machine
 Replaced malfunction washing machine

Sign: Maribel A.
Berdoguillo
Spare Parts used:

 1 pc- telephone
 1pc- fax machine
 1 pc – washing machine

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

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January 2022
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Template No.10
SALVAGE REPORT
Area Section Practical Work Area

In-Charge Maribel A. Berdoguillo

FACILITY TYPE PART ID RECOMMENDATION

Telephone Telephone Replaced

Fax Machine Fax Machine Replaced
Washing Machine Washing Machine Replaced
Reported by: Date:

Maribel A. Berdoguillo 01-22-2022

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 154 of
Providing Developed by: 159
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Template No. 11
INSPECTION REPORT
Area Practical Work Area
In-Charge Maribel A. Berdoguillo
FACILITY TYPE INCIDENT ACTION TAKEN PROGRESS/
REMARKS
Telephone Scratch wire Refer for Replace
replacement telephone
Fax Machine Plug is grounded Refer for Replaced fax
replacement machine
Washing machine Malfunction Refer for Replaced
motor replacement washing machine

Prepared by: Approved by:

Maribel A. Berdoguillo Anne C. Vale

MARIBEL A. BERDOGUILLO ANNE C. VALE

Trainer Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 155 of
Providing Developed by: 159
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Template No.12
PURCHASE REQUEST
Zamboanga Sibugay Polytechnic Institute
Department Housekeeping PR NO. Date January
NC II 2019-01- 2022
239
Stock No. Unit Item Unit Cost Total
description Amount
1 pc Telephone PHP PHP
1,575.00 1,575.00
1 pc Fax PHP PHP
Machine 4,599.00 4,599.00
1 pc Washing PHP PHP
machine 8,698.00 8,698.00
Purpose For Housekeeping NCII training
Requested by: Approved by:
Signature: Maribel A. Berdoguillo Anne C. Vale
Printed Name: MARIBEL A. BERDOGUILLO ANNE C. VALE
Designation: TRAINER Supervisor

HOUSEKEEPING Date Developed: Document No. 01

NCII Issued by:
January 2022
ZSPI Page 156 of
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 DEFINITION OF TERMS

Training Center - An establishment specialized in training people for skilled

occupations usually comprised of classroom or training workshops. Training
centers generally exist the formal education system and can be either
privately or government founded.
Training - A process of the development of skilled, related knowledge,
attitudes and behavior patterns required for the adequate performance of
the given a task or job.
Trainers - A person who provides training, to trainees aimed at developing
the latter‟s capacities for imparting attitude, knowledge, skills and behavior
patterns required for the specific jobs, tasks, occupations or group of related
occupations.
Trainees - Person who are participants in a vocational, administrative or
technical training program for the purpose of acquiring and developing job-
related skills.
Assessment- The process of gathering and judging evidence in order to
decide whether a person has achieved a standard of competency or
competence objective.
Housekeeping- Would cover those janitorial and grounds keeping activities
necessary to provide clean and orderly facilities and grounds.
Valet- is a position located in many full-service hotels and other high-end
establishments. A valet greets guests upon their arrival and provides
customer service by parking and retrieving their vehicle. A valet is
considered an entry-level position.
Protective Clothing – used to safeguard a worker from harmful chemicals
and other cleaning supplies and equipment; examples include gloves, face
masks, aprons and rubber boots
Caddy – used to carry different kinds of cleaning materials

Carpet Sweeper – A handy type of sweeper used to pick-up dirt and foreign
matters from the carpet surface

Disinfectant – Chemical used to eliminate the growth of disease and odor

causing germs and bacteria

Squeegee – Hand-held tool used to clean glass windows and doors

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Lodging Agreement – House rules as defined by the establishments
Contact List – Directory of establishments and services around the area
such as churches, restaurants, hospitals, and jogging routes
Customer Preference Profiles – Information pertaining to guest and
his/her preferences such as dietary requirements, birthday, religion, and
contact detail

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 Bibliography
https://www.academia.edu/31441149/housekeeping_nc_ii_PROVIDING_H
OUSEKEEPING_SERVICES_TO_GUEST_

https://www.scribd.com/search?content_type=tops&page=1&query=INTRO
DUCTION%20FOR%20PROVIDING%20VALET%20SERVICES%20TO%20GU
ESTS&content_types=tops,books,documents&language=0

https://www.studocu.com/ph/document/university-of-perpetual-help-
system-dalta/housekeeping-operations-lec/provide-butler-
service/20586713

https://www.bing.com/search?form=MOZLBR&pc=MOZD&q=define+the+rol
e+of+valet+services

https://findanyanswer.com/goto/418354

https://findanyanswer.com/what-is-the-role-of-a-
valet#:~:text=A%20valet%20is%20a%20position%20located%20in%20many,
What%20is%20valet%20or%20butler%20service%20in%20housekeeping%3

https://www.bing.com/videos/search?q=Valet+Butler+Service&&view=detai
l&mid=55DCC3547374AC88623055DCC3547374AC886230&&FORM=VRD
GAR&ru=%2Fvideos%2Fsearch%3Fq%3DValet%2BButler%2BService%26FO
RM%3DVDMHRS

https://www.bing.com/videos/search?q=Valet+Butler+Service&FORM=VDM
HRS

https://www.asean.org/wp-
content/uploads/images/2013/economic/matm/Toolboxes for Six Tourism
Labour Divisions/Specific Competencies/Housekeeping Division/Provide
valet service to guest.

HOUSEKEEPING Date Developed: Document No. 01

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