CHASE CONNECT ®
USER GUIDE
Domestic & International Wires
Add a Recipient
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Click Pay & transfer and select
1 Wires & global transfers from
the drop down
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Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Click Add a recipient to
add a new domestic or 2
international recipient
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Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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For both domestic and
foreign recipients complete
3
the necessary information
and click Add recipient
NOTE: Required information will vary by recipient type and
country. If you have questions about required information,
contact your recipient for the necessary details
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Calculate and Send
Schedule a real-time, recurring or future dated wire. Choose your preferred
currency and request a foreign exchange rate for the transfer1.
Explore the currencies available:
chase.com/ChaseConnectFX
1Terms and conditions, including fees and limitations, apply as described in the Chase Connect Online Services Agreement
Domestic Wires
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Domestic Wires Foreign Exchange wires
1 2
Select Domestic
Recipients Once you’ve found
your recipient click
Send money
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Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Domestic Wires Foreign Exchange wires
Complete the
3
necessary information
4 Click Next
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Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Domestic Wires Foreign Exchange wires
Review your wire for
5 accuracy and click
Schedule Wire
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Foreign Exchange (FX) Wires
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Domestic Wires Foreign Exchange wires
Use the currency calculator to view and
lock exchange rates. Click send money to
schedule your wire
NOTE: Don’t need to calculate the rate before
sending, simply choose your recipient
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Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Domestic Wires Foreign Exchange wires
Complete the
necessary information
Click Next 3 NOTE: Sending a foreign wire in USD may result
in additional fees. Contact your relationship
team for assistance
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Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Domestic Wires Foreign Exchange wires
Review your wire for
4 accuracy and click
Schedule Wire
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Payment Activity
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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To view recent
transactions, click
Payment activity
2
For wire still pending you
can click Edit or Cancel
NOTE: Wires cannot be edited on the day they
are scheduled to be paid
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Manage Recipients
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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To view domestic and
1 international recipients
click Manage recipients
You can choose to: Edit / delete a
recipient, Add a recipient, Import
recipients, Create a group of
recipients, and Edit / Delete the group
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Glossary
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Here are some commonly used wire transfer terms and their definitions
ABA routing number – A nine-digit numeric code used to identify financial institutions in the United States
SWIFT (Society for Worldwide Interbank Financial Telecommunication) – A nonprofit, cooperative organization that
facilitates the exchange of payment messages between financial organizations around the world. It isn’t a funds
transfer network
CHIPS (Clearing House Interbank Payment System) – An independent, large-dollar funds transfer network that links
U.S. and foreign banks with offices in New York. CHIPS handles the majority of dollar payments related to
international trade
Intermediary bank – The bank funds go through to get to the intended recipient. An intermediary bank is most
often used when the originating bank doesn’t have a direct relationship with the receiving bank
Message to recipient – Extra information the originator would like to give the recipient about the transaction. For
example, this field could include invoice information or “for further credit to” information
Message to recipient bank – Extra information the originator would like to give the recipient’s bank about the
transaction. For example, this field could be used to tell that bank more information about the recipient, such as the
recipient’s official name. These instructions don’t affect how we process your request. Content entered in this field is
required to be reviewed by the recipient bank
Memo – A field you can use to include information for your records. Your recipient won’t see the memo
Copyright © 2021 JPMorgan Chase & Co. All rights reserved.
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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Additional Resources
For more information about bank routing numbers, please visit:
• SWIFT number lookup: http://www.swift.com/bsl
• Federal ABA lookup: https://www.frbservices.org/EPaymentsDirectory/agreement.html
For more information about global payments, please visit:
• For a copy of our Global Payments Guide visit:
https://www.jpmorgan.com/solutions/treasurypayments/insights/global-payments-guide.
• If you have questions or need help when you’re scheduling an FX wire transfer, please contact our service
center or your Chase representative.
Copyright © 2021 JPMorgan Chase & Co. All rights reserved.
FAQs
Add a Recipient Send Wires Payment Activities Manage Recipients Glossary FAQs
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FAQs:
Is there a limit to the amount of money I can wire? The maximum wire amount depends on the available funds in
your account and any limits established by the bank or your system administrator
Are there restrictions to where the funds can be wired? Federal regulations place some restrictions on where you
can send a wire. Please contact service for more information
What if I don’t have sufficient balances available to process the wire? We won’t process a wire if the available
balance in your company’s account doesn’t cover it
Can I send a future-dated wire? You can schedule a future-dated wire as long as it’s in U.S. dollars
What does “pending” mean? Pending means we haven’t processed your transaction yet. If you initiated the
transaction, you still have time to change or cancel it
What does “in transit” mean? In transit means the transaction has left your account and is on its way to your
recipient
What does “in process” mean? In process means we’re still working on the transaction
What does “completed” mean? Completed means we’ve fully processed the transaction
What does “failed” or “funding failed” mean? Please contact service for help with a “failed” or “funding failed”
transaction
What does “pending approval” mean? Pending approval means your transaction needs approval from another
user with approval authority. We won’t process the transaction until it’s approved
Can I send a recurring wire? Yes, you can set up recurring domestic or international wires
Can I fund a wire from any account? You can send a wire from any eligible checking, savings or money market account
Copyright © 2021 JPMorgan Chase & Co. All rights reserved.
Chase, J.P. Morgan and JPMorgan Chase are marketing names for certain businesses of JPMorgan Chase & Co. and its subsidiaries worldwide (collectively, “JPMC”, if and as used
herein may include, as applicable, employees or officers of any or all of such entities irrespective of the marketing name used). Products and services may be provided by
commercial bank affiliates, securities affiliates or other JPMC affiliates or entities. Products and services described herein are offered by JPMC or its affiliates subject to
applicable laws and regulations and service terms. Not all products and services are available in all geographic areas. Eligibility for particular products and services is subject
to final determination by JPMC or its affiliates.
Chase Connect® is a registered trademark of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.
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