@ 2 Listenand check your answers. 08 Useful strategy: paraphrasing in 5-option multiple-choice tasks In many IELTS tasks, you have to choose a correct answer from a number of options. The options may use different language to express ideas mentioned inthe recording. This is known as ‘paraphrasing! 1 Match options A-E with extracts 1-5. Underline the parts of the extracts that match the underlined phrases in the options. A dealing with unhappy clients on the phone 8 improvingwritten communication skills giving aresentations to colleagues D filing documents correctly E being a mentor to junior members of staff So one thing the session will cover is how to deal with the huge amount of paperwork we receive. In other words, how we organise and store it alin the right way, | mean. ve been impressed by the way you've all managed to stand up and deliver a talk to the other people on your team. | don't think we need any more training in that area for now. 3. When a dissatisfied customer rings you up to complain, you need to know how to handle the situation effectively. We dealt with this in the previous session. ‘As youknow, we have a number of trainees starting work next week. We don’t have time to talk about this in the training session, but I'd like you to support and guide them during their first few months in the company. From time to time you need to produce formal reports and the aim of this training session is to show you how to express your ideas more effectively and clearly. & rescan yy i ‘options in any order Questions 11-12 fon the answer sheet 07 Choose TWO letters, A-E, (e.g. 4/BorB/A) Which TWO things will employees need to do during their first week in their new office space? A find out about safety procedures B callect anew frm of entiation move boxes containing documents ‘12 Listen out fr ideos which might be paraphrased in the options. D_makea note of any problem that occurs "Make sure the options you choose match exactly what the speaker says. E learn about new company teeholosy peas eens an aeareeta are Questions 13-14 Choose TWO letters, AE. Which TWO steps have the company taken to improve the physical environment of employees’ offices? A provided comfortable seating D enlarged people's working space B installed a new heating system E replaced the old type of lights. used attractive materials aQuestions 15-20 Wain entrance 07 Lobel theplon below rite the correct letter, AI, next to Questions 15-20 Plan of the renovated factory complex Factory 15 Conference centre 16 Newoffice space 17 Stores 38 Finance 19 Café 20 IT department Warehouse Ellerslie Rd D] x swt tsa: doe sresnersnohing sommes abours vateret entertainer everte: Uren ond march 15 what each speaker says to one of the options (A, B or C) in the box. Speaker 1 Speaker 2: . Speaker 3: Speaker 4: ‘Speaker 5: ee12 13 14 15 Questions 11-15. Choose the correct letter, A, B or C. What is new about the Writers’ Festival this year? A more international guests B extra time for questions C additional locations for events Tickets for the Wearable Art event A are selling out quickly. B have been reduced in price. C must be booked in advance. Ocean Times at Bright’s Beach is A asporting competition for adults. B aneducational event for all ages. C aplay day for young children. People going to the Artscape Exhibition A should wear appropriate clothing. B_ must keep to the proper path. C need to arrive at a certain time. Tours of the Civil Theatre A donot happen often. B have never happened before. C may happen more regularly in future.@ westions 16-20 14 What comment does the speaker make about each of the following events? Write the correct letter, A, B or C, next to questions 16-20. You may use any letter more than once. Comments A the location has changed 18 Wotch out fr words or phrases that con have B transport will bea problem aitferent meanings. 17 Listen forthe words thatthe speaker stresses. = 18 What advice does the speaker give? € the event might be crowded A Sop uae paraphrase. 20 ignite Dance Finals @ westions 11-12 18 Choose TWO letters A-E. Which TWO tasks will volunteers be required to do at Eskdale Wood? A fix fences B remove branches € collect litter D build bird boxes E cutdown trees Questions 13-14 Choose TWO letters A-E. Which TWO things must volunteers bring with them? A gloves B tools © snacks D sunscreen E bootsQuestions 15-20 Complete the flow-chart below. Choose SIX answers from the box and write the correct letter, A-H, next to Questions 15-20. ‘A clear photograph B rough estimate © newaccount D suitable location E council permit F basic competition G goodteam H visual guide To Take Part in the Bird Count setup a8 fora mobile app ' decide on a 16. for the day of the bird count ¥ organise a 17 for support 9 ensure everyone has access toa 18. agreeon 19 for observed birds submit a 20 with your collected data@® Questions 11-15 23 Choose the correct letter, A, B or C. The Community Garden 11 What was recently discovered at this site? A. awritten text about the area B various tools used for farming C some drawings showing the garden 12. This location is good for gardening because A the weather is warm. B thereis enough water. C itis protected from the wind 13 In 1860, what was built on this site? A amedical centre B atype of factory © abase for soldiers 14 Today, the fruit and vegetables from the gardens A are sold to businesses in the area. B are given to certain local people. are used by those who work in the garden, 15 The local college now uses the gardens A asa location for scientific research. B for educating the wider community. € to teach its students gardening skills.Questions 16-20 Label the map below. Write the correct letter, A-H, next to Questions 16-20. 16 a7 18 19 20 ‘The Community Garden = =| > F Gardens ar park 6 ar a fey H l 1 Tain entrance worm farms seed store machinery shed ‘compost heaps drying room@ westions 11-12 27 Which TWO opportunities does the Young Explorer Programme offer to participants? Choose TWO letters, A-E. A. Improving negotiation skills, Developing supportive relationships Acquiring a new physical skill Learning about environmental issues mono Competing for an award Questions 13-14 Which TWO subjects must groups study in their preliminary training? Choose TWO letters, A-E. A Finding sources of water Operating cooking equipment Knowing how to follow a route Searching for safe things to eat Using wood to build shelters moaw Questions 15-20 What does the speaker say about each of the following tracks? Write the correct letter A, B, C or D next to Questions 15-20. Tracks 15 Northface 16 Blue River AT Pioneer eee 18 Edgewater on... 19 Murray. 20 Lakeside A tis likely to be busy. B It may be unsafe in places. € tis currently closed to the public. D tis divided into two sections.a 12 14 15 Willford Living Museum In the early 1800s most land in willford was A occupied by houses. B used for farming, € covered in trees. What happened in 1830 in Willford? A Ships started to be built nearby. B_ The first trains arrived in the town. Valuable substances were found underground By the 1870s Willford was most famous for making, A various metal objects. B all types of clothing, € plates and cups. What does the guide say about visitors to the museum these days? ‘A 900 visitors enter on a typical day. B 7,600 visitors arrive every week, © 300,000 visitors come each year. The museum is also sometimes used A asa location for filming. B for business conferences. © by people getting married.Questions 16-20 Label the map below. Write the correct letter, A-H, next to Questions 16-20. 16 a7 18 19 20 Willford Living Museum Old bakery Doctor's surgery Cooper's Cottage Stables Old schoot Ticket office Were