Check out
Me: Goodmorning ma’am, welcome to crystal luxury hotel
How can i help you?
You:Goodmorning, I would like to check out
Me: Certainly ma’am, May I know your name and number please
You: My name Precious Lagundi/ Raia Ventura, room 308
Me: alright, thank you for that information
Me: please give me a moment to check your account and also to
inform other departments about your check out.
Me: Gooodmorning, room 308, check out please, thankyou
So by the way maam, how was your stay?
You: it was one of the best, the city lights outside during night are
superto and the services is just exactly what a 5 star hotel does.
Me: thankyou for your feedback ma,a, im glad that you enjoyed your
stay
Me: alright upon checking, you don’t have any mail, faxes or messages
also you don’t have anything valuable left in your room and safety
deposit box and here isyour bill ma’am
Me: these are your remaining incidentals upon availing our room
services, restaurant, and mini bar with regards to these charges, it is
charged on your personal account so before we proceed to any check
out process, kindly review your guest folio please?
You: everything in the folio is correct.
Me: alright maam, how would you like to settle your account?
You: Via Visa
Me: okay maam, may I get your card and request payment
amounting to Php 25,000?
You: Thankyou
Me: oh may I ask maam, if you have already availed our club
membership?
You: oh is that a good thing?what are the benefits of availing it?
Me: Well ma’am, we have the silver and gold club membership. In
silver club membership for a total of Php 6,500 it entitles you to a 25%
discount in any restaurant at our hotel 20% discount on in-room
dining, 20% discount in health club annual membership fee and last
30% discount on selected treatments at Crystal spa. Meanwhile, our
gold club membership for a total of Php 8,500 it entitles you a 50%
discount in any restaurant at our hotel 20% discount on in-room
dining, 20% discount in health club annual membership fee and lastly
30% discount on selected treatments at Crystal Spa. Lastly these club
membership provides a very special room rates exclusively for
members that can be availed for a full year.
You: Oh I think it is a good idea to avail the Gold club membership,
but can I have a copy of this?
Me: ofcourse maam, this is the list of all the information you need to
know, if you have any questions or concerns, please don’t hesitate to
call us, our contact information is also included.
Me: Alright, thankyou for your payment Ms. Lagundi/ Ventura, here is
your card and may we also ask for your signature here.
Me: Alright ma’am, we are almost done, lastly may we ask for the
keycard please?
You: Yes here
You: Thankyou for your excellent service during my stay. Me and my
friends will surely come back here.
Me: thankyou so much maam, it is also an honor and pleasure to
have you here, Thankyou for choosing Crystal Luxury Hotel we are
looking forward to seeing you again,Have a safe trip ma’am
You: Thankyou see you again
Me: See you again
