Making Reservations

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.

Client: Hi, good morning. I'd like to make a reservation for the third weekend in September.
Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the exact
date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the
room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation
be listed under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I'll need your credit card information to reserve the room for you. What type of
card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September
for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any
other questions, please do not hesitate to call us. ( đừng có chần chừ gọi cho chúng tôi)
C: Great, thank you so much.
R: My pleasure.( đây là niềm vinh hạnh cho tôi) We'll see you in September, Mr. Hannighan.
Have a nice day

Reservation 2
A: I need to reserve a room.

B: Not a problem. May I have your name, please?

A: Of course. I'm John Sandals.

B: Hi, sir. My name is Michelle. Could you tell me when you need the room?

A: Right now. I plan to be there in April from the 14th to the 17th.

B: Perhaps you didn't know that we have new room rates. Do you find that acceptable, sir?

A: Maybe. How much is a room?

B: The price per night is $308.

A: That sounds fine to me.

B: Fantastic! Would you like a smoking or nonsmoking room?

A: I hate cigarettes! Nonsmoking, please.

B: That'll be nonsmoking. Now, do you approve of a single queen-size bed?

A: That'll be no problem.

B: I'm happy to hear that, sir. Your reservation is all set except for your phone number.

A: Sure! My number is 626-555-1739.

B: 626-555-1739. Thank you for doing business with us, Mr. Sandals. ( cam on vi da hop tac

voi chung toi)

1. Travel and Holidays - Vocabulary 2

1. Use a word or words below to complete each sentence. The word may be in a
different form.

buffet cancelled station seat belt departure lounge

delayed harbour quay cabin check up took up surrendered
deck destination passengers platform runway deviated
crew grounded landed flight flying diverted luggage
check in declared took off single suitcase life belt flight attendant

a) I had to my tickets, because I was ill and couldn't travel.

b) The train for London is now arriving at three.

c) The plane on time but arrived half an hour late.

d) We finally reached our after travelling all day.

e) It was hard to find a seat on the train as there were so many .

f) While we were waiting at the station we had a bite to eat in the .

g) I felt seasick so I went to my and tried to sleep.

h) Do you want a return ticket, or a ?

i) The customs officer asked Bill if he had anything to .

j) There is a small here for fishing boats and yachts.

k) How much can I take with me on the plane?

l) The 8.55 from Hull will be 30 minutes late. We apologise for the .

2. Match the definition with the correct word.

expedition flight tour voyage itinerary

package tour trip travel cruise crossing

a) A journey by ship for pleasure is a

b) A journey by plane is a

c) The plan of a journey is an

d) An informal word for journey. Sometimes meaning a short journey is a

e) A journey for a scientific or special purpose is an

f) A holiday which includes organised travel and accommodation is a

g) Taking journeys, as a general idea is to

h) A journey by sea is a

i) An organised journey to see the sights of a place is a

j) A journey from one side of the sea to the other is a

Let’s talk about TRAVEL

Conversation cards

Have you ever been abroad? How many countries have Where do you usually go on
Where did you go? you visited? holiday?

(abroad = to another country) Talk about them. What do you like about it?

How do you usually travel? Have you ever travelled by What is your favourite
plane? holiday destination?
(e.g. by plane, car, bus)

Which do you prefer? Why? How did you feel? Why?

Do you prefer the beach or What’s you favourite What’s your favourite city?
the mountains? country?
Why?
Why? Why?
What can you do there?
 Let’s talk about TOURISM
Take nothing but photos, leave nothing but footprints.

How often do you go on What are the most popular Describe a sightseeing trip
holiday? tourist attractions in your you have taken.
country?
Where have you been?

Which museums have you City trip or beach holiday? What are the benefits of
visited? Which did you enjoy tourism for a country?
Which do you prefer?
most? Why?
Explain.
Why?

What are possible What kind of jobs are there What makes a good tour
disadvantages of tourism in the tourism industry? guide?
for a country? Explain.
Would like to do one? Explain.

For tourists, what is the Have you flown? Have you taken a long
most convenient way to get distance bus trip? How many
Was it short or long haul?
around in your country? hours were you on the bus?
Did you suffer from jet lag?

Which of the 7 new world Which city or country would Name some landmarks from
wonders do you know? you like to visit most? your city or country.

Where are they located? Explain why. Describe them.

Which countries are the Which cities or countries Does your country benefit
most popular destinations? have you visited? from tourism?

Discuss. Do online research. What’s your top 3? In what way?

ESL Airport EXAM

Part One: Write the name of each item under the pictures. (8 points)

1 _________________ 2___________________ 3_____________________ 4_____________________

5 ___________________ 6___________________
7______________________ 8. ________________________

departure lounge terminal baggage claim go through security check-in counter

take-off boarding pass gate stewardess cockpit flight cabin pilots
departure/arrival

Part Two: Use the word bank to fill in the blanks in the paragraph below. (14 points)
When you take a trip on an airplane, there's so much to do and see at the (9)_______!
First, you should go to the (10) ___________________ to leave your bags and get a
(11)________ from the clerk. You can look at the (12)__________
monitor to see if your (13)______________ will leave on time. Then, you must get in
line to (14)___________; they will ask you to take off your shoes and leave
 your keys in a tray. Next, you walk to your (15)__________ and take a seat in the
(16)____________ to wait until your plane is ready. When you go on board,
the (17) _____________ will help you find your seat number in the (18)________.
You might even get to see the people who fly the plane, called the (19)___________,
sitting in the (20)_______________. Finally, your plane will (21)_____take off_________,
and then you can read, sleep, or even watch a movie. Don't forget to look for your
luggage at the (22)________________ when you land!

Part three: Reading. Read the story about Andrea's vacation below and then answer the
questions that follow. (12 points)

I'm so excited for summer vacation! My family and I always fly to California
every June to visit my grandmother. My dad makes the reservation online with the airline, and he
also checks the weather forecast to see what kind of clothes we should bring. My mom sometimes
helps me pack my suitcase with clothes, a hairbrush, toothbrush, and swimming suit for the trip. I
also pack a carry-on with my wallet, a jacket, and a book to read during the flight. This year I will
also bring my school picture to give as a present (gift) to my grandmother.
I don't like going through the airport before our flight; the terminal is so crowded and the
line at the check-in counter can be so long. Then after we check our luggage we have to stand in
line again to go through security! I really don't like to empty my pockets, take off my shoes, and put
everything in a tray to be checked. However, after that things aren't so bad. We ride the escalator
(lift) to go to our gate, and sit in the departure lounge until our flight is ready for boarding. Usually
my mom will give my brother and I some money to buy ice cream at one of the terminal restaurants
while we are waiting. We never fight about who gets the window seat because my mom makes us
take turns; I get to sit there going to California, and my brother gets it when we go home.
My grandmother will come to the airport to meet us, and go with us to get our luggage from
the baggage claim. I'm glad we don't have to go through customs because I'm always happy to leave
the airport as soon as possible ( cang som cang tot)! We will spend the next two weeks playing at
the beach, shopping, and visiting attractions. I love our summer vacation!
1. Why is Andrea excited about her summer vacation?
a. she wants to get out of school b. she wants to go to the airport
c. she wants to visit her grandmother d. she will go to her friend's house

2. What does her father do before they leave?

a. he makes flight reservations b. he checks the weather forecast
c. he buys the tickets d. both 'a' and 'b'
3. Where will Andrea put her carry-on?
a. she will leave it at the check-in counter b. she will take it into the cabin with her
c. she will leave it in the car at the airport d. she will take it to baggage claim

4. Why doesn't Andrea like the airport?

a. she is afraid of flying b. she gets sick on airplanes
c. it is so big that she gets lost d. it is crowded and has long lines

(Short Answer--2 points each)

5. What do Andrea and her brother do while they wait in the departure lounge?
_______________________________________________________________________________
6. Why don't they fight about seats on the plane?
____________________________________________________________________
7. Who comes to the airport to pick them up?
_______________________________________________________________________________
8. Why doesn't Andrea have to go through customs?
_______________________________________________________________________________
 Airport Pictionary

TERMINAL AIRPLANE PASSENGER LUGGAGE

PILOT FLIGHT ATTENDANT CABIN CREW CHECK-IN DESK

SECURITY GATE BAGGAGE CLAIM COCKPIT PASSPORT

BOARDING CARD (