EMPOWER YOUR
UTILITY TO MEET
ESCALATING
DEMANDS
RAISE SAFETY AND SERVICE WHILE
LOWERING COSTS WITH MISSION
CRITICAL COMMUNICATIONS SOLUTIONS
A PERFECT STORM OF
PRESSING CONCERNS
Utility companies are heading into a perfect storm.
They must keep the power on and the water flowing
while keeping their employees and the public
safe. While demand is growing and the industry is
changing, they are being pressed to cut costs without
compromising safety.
And with the rise in cyber attacks and regular threats
to network security, the potential for disruption is
high. The reality is, utilities must be more responsive
to customers, prepare for emergencies and disasters,
comply with changing regulations and secure their
assets. All while ensuring safety in the field, at
facilities, and throughout the community.
40 %
INCREASE IN CYBER
67 %
COMPANIES WITH ONE
78 %
LIKELY ATTACK ON SCADA
$2.5 TRILLION
GLOBAL LOSS BECAUSE
ATTACKS AGAINST THE OR MORE SECURITY OR ICS SYSTEMS IN THE OF NATURAL DISASTERS
ENERGY SECTOR1 COMPROMISES CAUSING NEXT 24 MONTHS3 SINCE 20004
DISRUPTION2
PAGE 2
OVERCOME CHALLENGES
WITH MISSION CRITICAL
COMMUNICATIONS
Utility companies are feeling the heat of another set of
challenges. Energy provisioning is being consumerised as
customers embrace green technologies, from solar panels
to electric cars. Beyond renewables, customers have
become so comfortable with the online experience, they
can switch energy providers with a click.
Environmental mandates to monitor greenhouse gas
emissions increase every year and companies that don’t
comply face serious fines. There’s also the frequency
and severity of droughts, heat waves, storms and natural
disasters.
That’s why mission critical communications are imperative.
Reliable, resilient and secure, a TETRA radio network
handles the full scope of daily operations and unimaginable
disasters. It empowers utilities with greater safety and
efficiency, while delivering the continuity of service and
network control their customers expect.
PAGE 3
TETRA MISSION
CRITICAL NETWORK
LEVERAGE THE
PLATFORM
EMERGENCY
RESPONDERS TRUST
TETRA is the communication network that you can trust for secure,
reliable and efficient communications during daily operations
and disaster response. Relied on by public safety agencies,
petrochemical companies and Public Transport companies
worldwide, TETRA networks have been deployed in more than 120
countries with over 2 million users.
Because TETRA is a dedicated network, it helps ensure voice and
data is available during emergencies and peak demand. It enables
safety-focused applications like man down or location services using
GPS, BeiDou or GLONASS. It helps minimize response times with
intuitive dispatch solutions and accurate record-keeping of critical
communications. TETRA is also paving the way for convergence with
LTE and a common platform that reduces complexity and cost.
TETRA provides the capacity you need for day-to-day interoperability
and large-scale events. If a major outage requires multiple
companies to respond, teams can be coordinated instantly and
respond more efficiently.
TETRA PORTABLE
AND MOBILE
TERMINALS RELY ON
SERIOUS SAFETY TO
WITHSTAND IT ALL
Rugged and secure, TETRA two-way radios are designed to deliver
undisrupted voice and data communications, improving efficiency and
safety of field and maintenance workers. From their rugged, easy to
operate design to the loudest, clearest audio, each TETRA radio was
designed with your needs in mind. TETRA two-way radios stand up
against loud background noise, tough working conditions and severe
weather so your workers will hear and be heard no matter what the
environment they are working in.
PAGE 4
WAVE™ WORK GROUP
COMMUNICATIONS
CONNECT ANY
WORKER ON ANY
DEVICE, ANYWHERE
Leverage the resources you already have to communicate with
personnel on their own devices. WAVE extends your radio’s reach to
those who may not carry radios. Now the field supervisor away on
business or the IT director outside the treatment plant can talk on their
smartphones with radio users.
WAVE connects to virtually any device – smartphones, laptops, tablets,
landlines and more – on any public or private mobile data network,
including Wi-Fi. You get seamless and secure connectivity, affordable
Push-To-Talk (PTT) and the freedom to keep service plans and devices.
Expand communications with the LEX L10 Mission Critical LTE
Handheld. It is ideal for those in outdoor environments with its
integrated PTT button, loud audio and superior ruggedness. Use the
LEX L10 as a companion to TETRA radios or for personnel who want to
monitor radio communications without carrying a radio.
PAGE 5
GAIN GREATER VISIBILITY AND CONTROL OF
CRITICAL INFRASTRUCTURE
Mission critical technology is invaluable for driving greater efficiency, precision and control of critical infrastructure.
Industrial Internet of Things (Industrial IoT) solutions enable the process automation and monitoring necessary to
achieve greater levels of productivity while facilitating safer operations.
By connecting SCADA Remote Terminal Units (RTU) to the TETRA system, you gain precise control of the
communications across your entire service area. There is also the potential of eliminating recurring commercial
network charges and minimizing expensive hard-wiring. Industrial IoT Solutions offer the security, flexibility and
resilience to maintain control of your critical infrastructure in the midst of chaos.
Ruggedized machine-to-machine (M2M) devices support communication for numerous data applications over the
TETRA system so you see what is happening across your operations at all times.
Broadband LTE modems are ideal for vehicles in the field, enabling personnel to access work order tickets on their
laptops, tablets or mission critical LTE handheld devices.
Data applications such as CommandCentral Inform offer a unified view of personnel, assets, surveillance cameras and
more on one map. Now you can see if a power line is down, a pipe is failing or a worker is in distress.
REDUCE COMPLEXITY AND
RISK WITH MOTOROLA
MANAGED SERVICES
Focus on your expertise while we provide ours. Motorola
manages a number of the largest, most complex mission
critical communications networks in the world. We will
handle any or all of the financial and operational risks and
responsibilities to guarantee your system’s performance.
PAGE 6
DIFFERENT PEOPLE, LOCATIONS AND
CONDITIONS CONNECTED INSTANTLY
A dispatcher watches a storm role in on CommandCentral Workers in that area are alerted on the TETRA radio that there has been
Inform. He can see the SCADA system and what assets will be in a major outage. All workers in that area are placed into a talkgroup using
harm’s way. The dispatcher can see where the storm has caused a geofencing so they can collaborate and fix the outage quickly.
major outage in the city and what equipment needs to be repaired.
Using his LEX L10, a worker
takes a photo of where the outage
The supervisor sends work order tickets to the team using occurred and sends that photo back to his
Work Order Management. supervisor via the LTE hotspot in the truck.
The supervisor uses the WAVE Work Group Communications application on his LEX L10 to push to talk
with the remote worker who’s using their TETRA radio to repair equipment and restore power.
PAGE 7
UTILITIES TRUST MOTOROLA TO
TRANSFORM OPERATIONS
From the wastewater plant to the power line, at the office or the substation, Motorola is
helping utility companies work more efficiently, productively and safely in the most difficult
conditions and demanding environments.
Companies around the globe are transforming the way they operate and interoperate with
the world’s leading mission critical communications platform, TETRA, and our expertly-
integrated solutions, systems, applications, accessories and services.
We connect different personnel, facilities and equipment together to help your operation
run more efficiently and safely, control infrastructure, and reduce risks and costs.
SOURCES:
1. 2014 Energy Market Review, Willis
2. “Cyber Attacks Up By 60 Percent At Water Utilities,” Water Online, December 10, 2013
3. Critical Infrastructure: Security Preparedness and Maturity, Ponemon Institute and Unisys, 2014
4. “Natural Disasters Have Cost the Global Economy $2.5 Trillion Since 2000.” United Nations Disaster Report, 2013
To raise safety and service while lowering costs,
visit motorolasolutions.com/utilities.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and
are used under license. All other trademarks are the property of their respective owners. © 2015 Motorola Solutions, Inc. All rights reserved.
