A
PROJECT REPORT
ON
“SELLING PRODUCTS AND CUSTOMER
SATISFACTION”
Submitted in partial fulfillment Of the requirement
for the award of the degree of
Bachelor of business administration
UNIVERSITY OF KOTA, KOTA (RAJ.)
ACADEMIC SESSION 2008-2011
SUBMITTED TO: SUBMITTED BY:
MISS SHALINI CHHABRA YASHVANT NAGAR
FACULTY OF MGT. BBA-IIIrd YEAR
IBB COLLEGE KOTA
INSTITUTE OF BUSSINESS & BIO SCIENCE
(AFFILIATED TO UNIVERSITY OF KOTA, KOTA RANPUR (RAJ).
PREFACE
Bachelor of Business Administration (B.B.A.), one of the most reputed
professional courses includes both theory & practical as a part of two years
curriculum.
In this course each student it repute to undergo practical summer training in
an organization of repute. Summer training is an exercise by means of which
student learn many things which cannot be taught in the classroom. During
summer training students understand the real modus operandi of the
concerned areas of interest in the real life situation.
The summer training process is an endeavor to converts all that’s virtual
into a real image i.e. it helps in applying all the theoretical concepts in to the
real corporate world. It helps in developing the managerial skills using
which we can convert into language & convey the taught & ideas from our
mind to others.
ACKNOWLEDGEMENT
Achieving a milestone for any person is extremely difficult. However, there are
motivations, which come across the curvaceous path like twinkling stars in the sky
and make our task much easier. It becomes my humble and foremost duty to
acknowledge all of them.
I am deeply indebted to and express my sincere appreciation and gratitude to
Mr. Gopal Tripati (Branch Manager), for providing their valuable guidance and
encouragement throughout the summer training for keeping my morale up and
making it possible to complete and submit this project of mine in time.
I feel privilege to thanks to Miss Shalini Chhabra (Project Guide)), who as
a guide and mentor, has extended all possible support, cooperation and guidance in
completing my project work.
It would be unfair on my part if I do not thank my heartful thanks to my
colleagues for their unstinting help without which this work could never have been
accomplished. They made me realize the importance of a team, teamwork and also
the leadership skills. I am grateful to all of them for standing with me and
supporting me in this project.
Yashvant Nagar
.
DECLARATION
I hereby declare that the present report entitled’ “SHREE CENENT SALES AND
COMSTOMER SATISFACTION ” is bevel on my original work and
indebtedness to other work / Publication has been duly acknowledged at relevant
place.
(YASHVANT NAGAR)
BBA -III
EXECUTIVE SUMMARY
Shree Cement Ltd. is an energy conscious & environment friendly business
organization. Having ten Directors on its board under the chairmanship of
Shri.B.G. Bangur, the policy decisions are taken under the guidance of Shri. H.M.
Bangur, Managing Director. Shri. M.K.Singhi, Executive Director of the
Company, is looking after all day-to-day affairs. The company is managed by
qualified professionals with broad vision who are committed to maintain high
standards of quality & leadership to serve the customers to their fullest
satisfaction.The board consists of eminent persons with considerable professional
expertise in industry and field such as banking, law, marketing & finance.
UNIT-1
Incorporated in 1979. UNIT-2
Put up in 1985. Put-up in 1997.
Capacity 0.76 Million tons Capacity 1.24 Million tons
Main plant supplied by Commissioned in a record time of 18
M/s F.L.Smidth Denmark months.
The main plant supplied by
KHD Humbolt, Germany .
M/s GEBR Pfeiffer, Germany
TABLE OF CONTENTS
Preface
Certificates
Acknowledgement
Declaration
Executive Summary
Company Profile 1-6
Product Profile 7-31
Research methodology 32-35
Data Collection & Interpreation 36-47
Finding & Observation 48-49
Limitation & Difficulties 50-51
Recommendation 52-53
BIBLIOGRAPHY
ANNEXURE: -
QUESTIONNAIRE
