Motahera Fatema

Location: Dagenham
Email: motaherafatema@gmail.com
Mobile: 07424145175

Personal Profile
I am punctual, reliable, have excellent communication skills and work well under pressure. I would
consider myself to be motivated, helpful and approachable with a friendly disposition and a good
sense of humour. I love to inspire, share ideas, and help others to shine. I enjoy learning new skills, I
can adapt to any environment, and I am extremely well-organised. I enjoy dealing directly with people
of all levels and delivering exceptional customer service by going that extra mile to create a friendly,
welcoming, and professional atmosphere for people to engage in. I have gained invaluable experience
through my previous employment, and I am keen to develop my existing skills. I believe my direct
and transferable skills could be well-harnessed by employers. I would like to pursue a Customer
Service career in Clothing Retail. However, I am flexible and open to other options.
I would love to work with a company or organisation that would encourage opportunities for
self-development as well as career development. I speak Bengali, Hindi, and English
languages which I believe would come in handy within Customer Services duties and
responsibilities.

Education
Currently studying Business and Management first year in University of Sunderland London.
Session 2022-2023

Key Skills
Direct Skills Transferable Skills
Result oriented Cooking
Business development Time management
Effective Marketing Cleaning
Resistance to stress Laundry
Operative and commitment Negotiation
Good manners Budgeting
Customer relations Caring and Support
Sales management Planning
Ability to motivate staff and maintain good Customer service
relations
Communication Event organising and coordination
Time management Language – multilingual

Work Experience
May 2017 – Dec 2020: Customer Service Officer, Shop-up - Dhaka, Bangladesh
Duties:
 Promoting the company’s existing brands and introducing new products to the market.
 Researching and developing marketing opportunities and plans, understanding
consumer
 requirements, identifying market trends and suggesting system improvements to
achieve the
 company’s marketing goals.
 Implementing new sales plans and advertising.
  Maintaining relationships with important clients, understanding their needs, and
anticipating new marketing opportunities.

July 2011- May 2017: Maternity break – I got married and became a full-time mother with parental
responsibilities: I am a mother with childcare responsibilities, which in turn has given me great skills
in life which I can adapt and use within any work environment.

Key Responsibilities:
Responsible for cooking, cleaning, budgeting, and maintaining the family home.
 Financial planning, organising, bills payment and filing duties.
 Preparing well balanced, nutritional meals and general housekeeping duties
 Liaising with teaching and health professionals, promoting independence
 Organising activities, appointments and assisting with homework
 Dealing effectively with problems as they arise, learning new skills and adapting as
required.

June 2010 – July 2011: Sales and Customer Care Consultant, Persona Hair, and Beauty
Ltd. –Dhaka, Bangladesh.
Duties:
 Motivate and coach employees to meet service, sales and repair goals.
 Maintain detailed logs and reports of services performed, profit and budget
information.
 Help out in sales and repair areas as needed and maintain comprehensive current
knowledge of operations.
 Ability and interest of working with various type of people, teamwork.
 Sales promotion, strategic planning, and development online and offline.

Hobbies : Listening to songs, cooking, reading, travelling, event organising.

Reference provided upon request.