Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
BACHELOR OF SCIENCE IN ENTREPRENEURSHIP
Second Year
Second Semester - Academic Year 2023-2024
OPERATIONS MANAGEMENT AND TQM
MODULE 2
LEADERSHIP AND COMMITMENT / DEVELOPING VISION AND MISSION
Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
Lecture Guide
MODULE 2 LEADERSHIP AND COMMITMENT / DEVELOPING VISION AND MISSION
Learning Objectives:
1. What is the importance of Leadership and Commitment and how to develop mission?
2. How does vision and mission statements created?
3. What is quality policy?
LEADERSHIP AND COMMITMENT
Employing more inspectors, tightening up standards, developing correction, repair and
rework teams do not improve quality.
Quality has been regarded as the responsibility of the QA or QC department, and still it
has not yet been recognized in some organizations that many quality problems originate
in the commercial, service or administrative areas.
Shifting mindset from “customer’s responsibility of detection” to “problem prevention”.
Searching for causes of problems, and correcting the causes, not the symptoms.
COMMITMENT AND POLICY
TQM must be implemented organization-wide and must start at the top level.
The most senior directors and management must all demonstrate that they are serious
about quality.
If the owners or directors of the organization do not recognize and accept their
responsibilities for the initiation and operation of TQM, then these changes will not
happen.
Controls are important but having a mindset to implement TQM at all levels is critical.
Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
QUALITY POLICY
A sound quality policy, together with the organization and facilities to put it into effect, is a
fundamental requirement for TQM implementation.
The content of the policy should be made known to all employees.
1. Identify the customer’s needs (including perception).
2. Assess the ability of the organization to meet these needs economically.
3. Ensure that bought-in materials and services reliably meet the required standards of
performance and efficiency.
4. Concentrate on the prevention rather than detection philosophy.
5. Educate and train for quality improvement.
6. Measure customer satisfaction.
7. Review the quality management systems to maintain progress.
CREATING OR CHANGING THE CULTURE
The culture within an organization is formed by a number of components:
1. Behaviors based on people interactions.
2. Norms resulting from working groups.
3. Dominant values adopted by the organization.
4. Rules of the game for ‘getting on’.
5. The climate.
Culture in any ‘business’ may be defined then as the beliefs that pervade the organization
about how business should be conducted, and how employees should behave and should be
treated.
Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
CREATING OR CHANGING THE CULTURE (VISION FRAMEWORK)
Any organization needs a vision framework that includes its guiding philosophy, core values and
beliefs and a purpose.
These should be combined into a mission, which provides a vivid description of what things will
be like when it has been achieved.
DEVELOPING VISION MISSION
VISION
Vision is a guiding image of success. It is pursuit of this shared image of success that inspires,
motivates and guides people to work together.
Some criteria to guide in developing and assessing the effectiveness of a vision statement are:
It answers the question, “What will success look like?”
It is compelling.
It challenges and inspires the group to stretch its capabilities to achieve its purpose,
It focuses first on the client to be served or impacted
It describes what the organization will look like when functioning effectively.
Vision statements begin with intuition and ideas, evolve through discussion and result in a
shared sense of direction and motivation.
Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
EXAMPLES OF VISION
MISSION
Mission describes the overarching purpose of the organization—the reason it exists. Mission
statement answers the questions:
Who we are, as an organization?
Why do we exist?
What do we do?
Who do we serve?
The mission will translate the abstractness of philosophy into tangible goals that will move the
organization forward and make it perform to its optimum.
Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
EXAMPLES OF MISSION
VALUES
Values are beliefs that your organization’s members hold in common and endeavor to put into
practice.
Values guide your organization’s members in performing their work.
They answer the question --“What are the basic beliefs that we share as an
organization?”
Adherence to the organization’s values, “walking the talk”, fosters individual and
organizational integrity.
DIFFERENCE BETWEEN VISION AND MISSION
Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
ENGAGING ACTIVITIES
EXERCISE FOR VISION MISSION
What is the problem(s)
What is the purpose of (your organization)?
What business are you in? What do you do to fulfill your purpose?
For whom do you do this work? Who is your target population, your audience, your
market?
Where do you do your work? What are your geographic boundaries?
Create a company or an organization of your choice. Answer the guide questions above and
create your own Vision and Mission statements.
Municipal Government of Pangil
BALIAN COMMUNITY COLLEGE
4018 Pangil, Laguna
Tel. No.: (049) 557 1457
E-mail: bcc__1972@yahoo.com
PERFORMANCE TASKS
Go to the Internet and find mission and vision statements of a local company and enumerate if those
statements fit the characteristics for a good vision and mission statements.
Mission describes the overarching purpose of the organization—the reason it exists. Mission statement
answers the questions:
Who we are, as an organization?
Why do we exist?
What do we do?
Who do we serve?
Some criteria to guide in developing and assessing the effectiveness of a vision statement are:
It answers the question, “What will success look like?”
It is compelling.
It challenges and inspires the group to stretch its capabilities to achieve its purpose,
It focuses first on the client to be served or impacted
It describes what the organization will look like when functioning effectively.
