PART 1 Questions 1 – 10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer
Insurance Claim Form
Client name: John Turner
Client reference: 1 …………………
Client address: 23, 2 ………………… Drive, Browns Bay
Client phone number: 3 …………………
Cause of damage: Severe storm
Date of Incident: 18th May
Description of damage:
Inside the house
• A 4 ………………. used by the children no longer works.
• Ram water has damaged the 5 ………………. by the door in the living room.
In the garage
• A large 6 ……………… was affected by the water.
• Some new items of 7 ………………. equipment may need replacing.
Outside the house
• A builder has already been contacted to inspect damage to the
8 ……………… of the house.
• The neighbour’s aerial has damaged a small 9 ………………. .
Inspection:
• Julia Lockhead will call the client to arrange a visit.
• The client has been advised to send some 10 ……………… as soon as
possible.
PART 2 Questions 11 – 20
Questions 11 – 14
Choose the correct letter, A, B or C.
Rivermead School: facilities open to the public
11 What is the main aim of the school’s new theatre'?
A to gain an international reputation
B to give local people access to good performances
C to provide support for talented amateur actors
12 The first season’s theatre programme will include
A plays by modern writers.
B displays by Chinese acrobats.
C concerts performed by schoolchildren.
13 Most of the theatre’s funding will come from
A sponsors.
B government grants.
C ticket sales.
14 Which facility at the school is open to the public on a limited basis only?
A the sports hall
B the museum
C the cafeteria
Questions 15 – 20
Label the map below.
Write the correct letter, A-J, next to questions 15-20.
15 Theatre …….
16 New car park …….
17 Bus stop …….
18 Sports hall …….
19 Cafeteria …….
20 Museum …….
PART 3 Questions 21 – 30
Questions 21 – 25
Choose the correct letter, A, B or C.
Product development presentation: mosquito net
21 Edward heard about a type of mosquito net from
A an administrator.
B a doctor.
C a friend.
22 Edward believes that mosquito nets were first used in
A China.
B Japan.
C Egypt.
23 Chemical treatment of mosquito nets in the mid-twentieth century
A was first developed by a soldier.
B made them potentially dangerous to users.
C was made possible by modern textiles.
24 The owners of present-day nets
A are likely to find they have an unpleasant smell.
B should avoid using them every night.
C may have difficulty obtaining the necessary chemical.
25 According to Edward, Olyset nets are better than other nets because they
A remain effective for longer.
B use a greater number of chemicals.
C give protection against more types of insects.
Questions 26 – 30
Complete the flow-chart below.
Choose FIVE answers from the box and write the correct letter, A-G, next to
questions 26-30.
A workforce
B sources of funding
C investment opportunities
D unique features of the product
E future developments
F production Figures
G national economies
Seminar presentation
Context: need for anti-malarial products
Figures relating to:
• global incidence of the disease
• impact on 26 ………………
E
↓
Mosquito nets
• history
• 27 ………………
G
↓
Production
• information about 28 ………………
D
• profile of manufacturer with
description of 29 ………………
C
• 30 ………………
F (according to website)
PART 4 Questions 31 – 40
Complete the notes below.
Write ONE WORD ONLY for each answer.
After Action Review Process
Background
A way of evaluating during a project in order to make improvements
Developed by the 31 ………………
army
Benefits
Not just for large projects – can also be used after:
• a staff meeting
• a 32 ………………
safety incident
Develops better team communication because of the emphasis on
33 ………………
learning
What is an After Action Review?
It’s a meeting that
• concentrates on results and the 34 ……………….
reasons for them
• encourages participation
• stresses the need to 35 ………………
trust each other
Things to remember when conducting an After Action Review
Use an external facilitator (so stronger team members cannot dominate)
I To encourage participation, get the group’s thoughts in 36 ………………
writing
Remember to use 37 ………………
open questions
Give any recommendations to other team 38 ……………….
leaders
Make sure you follow up on ideas and provide 39 ………………
training for employees
Remember to check the 40 ………………
time often
1. TCJ700785 21.A
2. ocean 22. C
3. 0718849923 23.A
4. computer 24.C
5. carpet 25.A
6. suitcase 26. G
7. camping 27.D
8. roof9. window 28. B
10. photographs 29. A
30. F
11. B 31. army
12. A 32. safety
13. C 33. learning
14. A 34. reasons
15. C 35. trust
16. E 36. writing
17. G 37. open
18. H 38. leaders
19. F 39. training
20. B 40. time
