CSK Case
CSK Case
08.03.2018
IMD952
               Professor Ajay Kohli at Georgia        All eyes were on Chennai Super Kings (CSK), the two-time champions
               Institute of Technology, Atlanta;      of the Indian Premier League (IPL), the cash-rich cricket league. How
               Associate Professor Sandeep            was it planning to re-enter the fray in 2018 after a two-year suspension?
               Puri at Asian Institute of             The fallen-from-grace CSK had the uphill task of rebuilding the brand,
               Management, Manila; Siddhant           and restoring its former glory following its suspension from the IPL in
               Puri; and Arup Lekh prepared           July 2015. In September 2016, the Board of Cricket Control in India
               this case under the supervision        (BCCI)i refunded 30% of franchise fees of ₹114 millionii paid for IPL
               of IMD Professor Goutam                2016 by the suspended franchisee CSK. The champion team had been
               Challagalla as a basis for class       suspended because of the betting-related activities of its key official
               discussion rather than to              Gurunath Meiyappan.1 Former High Court Judge Mukul Mudgal, who
               illustrate either effective or         was part of a three-member investigation panel that conducted an
               ineffective handling of a              independent probe into the corruption allegations, called the verdict a
               business situation.                    “temporary setback” for the IPL. “I’m sorry, but if the franchisee is
                                                      banned, how can the team escape? So this has to happen,” he said. He
                                                      reasoned that the team had to be sacrificed because of the franchisee’s
                                                      wrongdoings and to send a strong message and warning across the entire
                                                      length and breadth of the league that it was best to stay away from such
                                                      disgraceful activities. He said it was important to remember that at its
                                                      heart, the league was about the game of cricket, and the suspension was
                                                      to dispel the myth that all matches were fixed. He assured that this stern
                                                      decision was for the good of the game and the long-term benefit of the
                                                      IPL as well as to restore people’s faith in the both the IPL and the game
                                                      itself.2
                                                      At the time of its suspension, CSK was the most successful IPL team,
                                                      but the match-fixing, betting controversy and the resulting lawsuit in the
                                                      Supreme Court hit its brand value. CSK’s value slipped from US$72
                                                      million in 2014 to $67 million in 2015.3 The ban forced its core players
                                                      to be auctioned along with other players, resulting in CSK captain
                                                      Mahendra Singh Dhoni moving on to become the captain of Rising Pune
                                                      Supergiants and Suresh Raina the captain of Gujarat Lions.4 Other star
                                                      players like Ravichandran Ashwin, Ravindra Jadeja and Dwayne Bravo
                                                      also joined other league teams.
          i
            BCCI is the national governing body for cricket in India. As a member of the ICC, it has the authority to select
          players, umpires and officials to participate in international events and exercises total control over them. Without
          its recognition, no competitive cricket involving BCCI-contracted Indian players can be hosted within or outside
          the country.
          ii
               ₹68.1 = $1 as of January 26, 2017.
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                                                                               -2-                                             IMD-7-1947
                    Inspired by the success of the 2008-launched IPL, as many as seven sports leagues had
                    emerged on the Indian scene since 2013, starting with the Hockey India League (hockey),
                    Indian Super League (football/soccer), Premier Badminton League (badminton), Pro-Kabaddi
                    League (kabaddi), Champions Tennis League (tennis), Pro-Wrestling League (wrestling) and
                    even a Premier Futsal league. Other leagues in motor sports, athletics and boxing were
                    proposed. The emergence of new sports leagues and the commendable performance of Indian
                    sportspersons in games other than cricket were likely to leave IPL fighting to attract an
                    audience. Under these circumstances, industry observers felt that the return of CSK in 2018
                    was a challenge in itself. Questions abounded: What strategies could CSK’s management
                    adopt to rebuild the brand? Should it hire more star players to jumpstart the process? What
                    activities should the team engage in to increase fan involvement?
                    He added that the word “super” associated with the team’s name was a popular adjective of
                    people in Tamil Nadu. To them everything from their favorite morning coffee to their favorite
                    movie star was “super.”9
                    iii
                      Champions League Twenty20 involved the best T20 teams from across the world. It was a clash
                    between the top teams of the India, Australia, South Africa, New Zealand, the West Indies, Sri Lanka
                    and England domestic T20 tournaments. It was jointly owned by BCCI, Cricket Australia and Cricket
                    South Africa.
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                    The wicket-keeper batsman Mahendra Singh Dhoni (Dhoni) was the captain of CSK since its
                    inception in 2008. Dhoni was the only cricket captain to lead his country in all three major
                    limited over International Cricket Council (ICC) tournament victories (World Cup, Champions
                    Trophy and World Twenty20). Dhoni was the most successful Indian captain with 27iv
                    victories from 60 Test matches, 110 wins from 199 one-day international (ODI)v matches and
                    41 wins from 72 T20 matches.17
Suresh Raina
                    Another key player for CSK was Suresh Raina, an all-rounder, who became the third batsman
                    in the world to hit a T20 century. Raina had many firsts to his credit, including becoming the
                    first Indian batsman to score centuries in all the three formats of the game, the first player to
                    score 3,000 runs in the IPL, the first and only player to have scored over 400 runs in seven IPL
                    seasons and the first Indian player (and the second world player) to hit 100 sixes in the IPL.
                    Raina was also one of the best fielders and held the record for the highest number of catches
                    (52) in the IPL.18
                    iv
                      Test cricket is the longest form of cricket, played over five days, with each side having the opportunity
                    of batting and bowling twice.
                    v
                      One Day International (ODI) is a form of limited overs cricket between two teams with international
                    status, in which each team plays fifty overs (six balls).
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Ravichandran Ashwin
                    Ravichandran Ashwin proved to be a good all-rounder, he was the fastest cricketer in the
                    history of Test cricket to have taken 75 wickets and amassed more than 500 runs. 19 He had
                    taken 100 wickets in the IPL with an economy rate of 6.57 runs per over.20 Ashwin was also
                    ranked the number 1 player in the ICC all-rounders list.21
Ravindra Jadeja
                    Ravindra Jadeja was an all-rounder and a good fielder. He had taken 77 wickets in the IPL
                    with an economy rate of 7.67 runs per over. He had also scored 1,574 runs in IPL by 2016.22
                    Jadeja was ranked second in the ICC’s Test ranking for bowlers in 2017.23
Dwayne Bravo
                    The key overseas player for CSK was Dwayne Bravo, an all-rounder from the West Indies. He
                    had taken 122 wickets in the IPL with an economy rate of 8.2 runs per over. He had also scored
                    1,262 runs in IPL by 2016. Bravo’s deadly slow yorkervi has beaten many batsmen. His multi-
                    dimensional skills prompted the CSK to retain him for the seventh season of the IPL.24
                    Corporate honchos, Bollywood stars, cheerleaders and a very short format of the game made
                    for a revolutionary era in the game of cricket. The inaugural IPL sent crowds into a frenzy
                    following intense exposure to Bollywood music, between-break dances, players’ rallies, raving
                    after parties and blitzkrieg marketing. Cricketainment was born.27 IPL became an instant hit
                    and many innovations, like cheer girls applauding every boundary, six and the fall of a wicket,
                    were introduced.28
Format of IPL
                    The players of each IPL team were bought at auction by the franchise that made the highest bid.
                    Each franchise had a maximum limit of $5 million to spend on players, and the contract for each
                    player was for three years. The players had a “base annual fee,” which was paid on a pro-rata
                    basis. IPL teams were required to have a minimum of 16 players and at least four of these had to
                    be under the age of 22. There was a cap of eight foreign players per team (raised to 10 in 2009)
                    and a maximum of four foreign players could be part of the playing XI in any match. Each team
                    vi
                         A yorker is a ball that hits the cricket pitch around the batsman’s feet.
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                    played against another team twice in the tournament, once at home and once away. Thus, if there
                    were eight teams, each one would play a total of 14 matches. The top four teams qualified for
                    the semi-finals, and the winners of the semi-finals clashed in the IPL finals. Thus, the complete
                    tournament consisted of a total of 56 matches.29
                    The governing body of the IPL generated revenue by auctioning the broadcasting rights, title
                    sponsorship, and corporate sponsorship, sale of tickets, auction of franchisee rights and official
                    umpires’ sponsorships. The sources of revenue for an IPL franchisee were a share of the
                    income from the broadcasting rights (equal share for all franchisees after IPL’s share); a share
                    of the sponsorship money (60% of the amount distributed equally); a share in the income from
                    ticket sales; income from in-stadium advertising; and the sale of players to other franchisees;
                    in addition to income from its own sponsorship and corporate sponsorship.30
                    The better a team performed in the League, the greater the likelihood of higher earnings,
                    increased sponsorship opportunities and good brand image. A team’s performance also served
                    as a financial incentive for the franchisee and the players. The total prize money pool for the
                    2016 IPL season was around ₹470 million; the winners received around ₹200 million, the
                    losing finalists got ₹110 million, and the other two teams in the play-offs got around ₹75
                    million each. The prize money was shared equally by a franchisee and its players. Thus, the
                    winning team’s ₹200 million was divided into two parts: ₹100 million for the franchisee and
                    the rest distributed equally among the players.31
Teams in IPL
                    There were 10 teams in IPL in 2016 but only 8 played because of the suspension of CSK and
                    Rajasthan Royals for the 2016 and 2017 seasons.32 These teams were Delhi Daredevils,
                    Gujarat Lions, Kings XI Punjab, Kolkata Knight Riders, Mumbai Indians, Rising Pune
                    Supergiants, Royal Challengers Bangalore, and Sunrisers Hyderabad (refer to Exhibit 2).
                    These were all old IPL teams with the exception of Gujarat Lions and Rising Pune Supergiants,
                    which were included after the suspension of CSK and Rajasthan Royals, the majority of whose
                    players went to the two new teams. Mahendra Singh Dhoni, ex-captain of CSK became the
                    captain of Rising Pune Supergiants and Suresh Raina, another key CSK player, became the
                    captain of Gujarat Lions.33
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                    Sport in India was traditionally a government-led initiative. The private sector participated
                    through corporate sustainable responsibility/non-profit channels, a public–private partnership
                    model in sports infrastructure development, and for-profit sports academies. Sports leagues
                    emerged as a primary vehicle for the private sector. Impressive growth in the viewership of sports
                    other than cricket provided an indication of the potential for India to be a multiple sports nation.
                    Key trends driving the sports market were: increasing online consumption of sports; increasing
                    viewership, sponsorship, and participation in sports other than cricket; growth in rural
                    viewership; engaging fans through social media; growing female viewership; and a rising
                    number of sports start-ups. Sports consumption in India was on the rise with leagues as well
                    international sports garnering strong support across multiple platforms (TV, in-stadium and
                    the internet). Corporations looked to sports to build brands mainly because of their ability to
                    attract a large number of viewers simultaneously. For example, a leading digital wallet and e-
                    commerce player committed ₹5 billion to the sports category over 2015-2019 and was likely
                    to focus on upcoming leagues in the country.36
                    The emergence of new sports leagues backed by celebrity owners and corporate big-wigs had
                    the potential to shift cricket fans to other games. During the inaugural season of the Pro
                    Kabaddi League, 430 million viewers tuned in to watch the matches on television, second only
                    to the IPL’s 552 million in 2015. Kabaddi’s ability to borrow skills from other sports helped
                    to broaden its appeal. In South Korea, Kabaddi was a natural extension of judo and taekwondo.
                    Iran was the second-best team in the world.37
Sports Fans
                    For consumers, most goods and services were things of economic value, whereas for sports
                    fans attending sporting events was of emotional value. A fan was “an ardent devotee; an
                    enthusiast.” Building a strong fan base, not a customer base, was the key difference between
                    sports marketing and marketing of most goods and services.41 IPL was a classic example of a
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                    great brand-building exercise. It tapped into the fan’s emotion by mixing Bollywood with
                    cricket.42 Fans derived satisfaction when their teams were successful. But, they also valued
                    long-term identification with their respective teams, independent of the teams’ success. This
                    identification led them to experience feelings of delight and dismay as their teams went about
                    competing. Effective sports marketing thrived on creating strong fan identification. Fan
                    identification was a deeper psychological affiliation, and the basis for a fan’s self-esteem and
                    self-worth.43 Loyal sports fans resisted the temptation to switch to a “more successful” team
                    during a losing season, or adopt a new “favorite” player when their current favorite was down
                    on form.44 Loyalty and engagement benefits extended beyond stadium attendance numbers.
                    For major league sports like IPL, loyalty and engagement correlated very highly with TV
                    viewership and purchase of licensed merchandise.45
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                    with the team and its players was so strong, they even hoped that their star players would not
                    go on to play for other teams. Although two years was not a long time, to them it felt like a
                    permanent ban. Some fans thought it was best for the owners to change their mindset and not
                    let their fans down. For these fans, IPL meant nothing without CSK.49
Olympics Scandals
                    Both Olympic athletes and the International Olympic Committee (IOC) committee were party
                    to numerous scandals over the years.50 The 2016 Rio de Janeiro Olympic chief was arrested in
                    October 2017 for accepting bribes.51 The organizers of the Sochi Winter Olympics were also
                    accused of paying bribes to win the games.52 Similarly, several members of the IOC were
                    expelled for taking bribes from the Salt Lake City Organizing Committee in 1998 during the
                    bidding process for the Winter Olympics, and the Olympic Committee subsequently adopted
                    new IOC rules. The US Department of Justice started a legal process against the leaders of Salt
                    Lake’s bid committee, but all parties were acquitted. It also began investigations into prior
                    bidding processes by other cities and found that many IOC members received gifts during the
                    process for both the 1998 Winter Olympics and the 2000 Summer Olympics.53
                    In April 2000, many South African cricket players, including Hansie Cronje, the then-captain
                    of the national team, Herschelle Gibbs, Nicky Boje and Pieter Strydom, were accused of
                    match-fixing during the tour to India. In June 2000, Cronje revealed his contact with
                    bookmakers. Cronje was in touch with Mukesh Gupta, who gave him $30,000 to influence the
                    other South African cricketers to lose wickets on the last day to lose the match.54
                    Lance Armstrong won the Tour de France, the annual multiple-stage cycle race, for seven
                    consecutive years between 1999 and 2005. He regularly denied accusations of doping. In 2012,
                    he was disqualified by the United States Anti-Doping Agency from the races and banned from
                    competitive cycling for life. He was also stripped of all his Tour de France titles.55
                    Many wondered what strategies CSK’s management should adopt to rebuild the tainted brand.
                    Should it hire more star players to jumpstart the rebuilding effort? What factors might
                    jeopardize the successful relaunch of CSK? What activities should the team engage in to
                    increase fan involvement?
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                                                              Exhibit 1
                                         Performance of Chennai Super Kings in IPL (2008-2015)
                                                                 Year                   Rank
                                                                 2008           Runner-up
                                                                 2009           Semi-finalist
                                                                 2010           Winner
                                                                 2011           Winner
                                                                 2012           Runner-up
                                                                 2013           Runner-up
                                                                 2014           Third
                                                                 2015           Runner-up
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                                                                                                                                                                                                                                                       - 10 -                                                                  IMD-7-1947
                                                                                                                                                                                                                                                   Exhibit 2
                                                                                                                                                                                                                                               IPL Teams in 2017
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                                                                  Exhibit 3
                                                     Winners/Runners-up of IPL (2008-2016)
                    Source: Indian Premier League T20 Cricket – Past Winners List, totalSPORTEK.com, May 5, 2016,
                    assessed on January 26, 2017, http://www.totalsportek.com/cricket/indian-premier-league-winners/
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References
                    1
                      “CSK, RR suspended from IPL for 2 years; Meiyappan, Kundra banned for life.” The Times of India,
                    July 14, 2015. Accessed on January 29, 2017. http://timesofindia.indiatimes.com/sports/ipl/news/CSK-
                    RR-suspended-from-IPL-for-2-years-Meiyappan-Kundra-banned-for-life/articleshow/48067702.cms.
                    2
                      Ibid.
                    3
                      Urvi Malvania. “IPL fever: KKR beats CSK in brand value race.” Business Standard, April 15, 2015,
                    accessed on January 9, 2017, http://www.business-standard.com/article/companies/ipl-fever-kkr-beats-
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                    4
                      Kislaya Srivastava. “VIVO IPL 2016: Why CSK and RR won’t be playing this season.” Sportskeeda,
                    April 6, 2016, accessed on January 26, 2017, http://www.vivoipl2017schedule.com/.
                    5
                          “Chennai        Super     Kings.”     CricTotal.    Accessed    on     January     29,    2017,
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                    6
                        “Chennai Super Kings Biography.” Cricket Country. Accessed on January 29, 2017,
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                    7
                      “Chennai Super Kings: A SWOT analysis.” Jagran Post, April 8, 2015. Accessed on February 1, 2017,
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                    8
                       “Chennai Super Kings.” Coromandel Infotech India Limited. Accessed on January 30, 2017,
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                    9
                      Sudio Sudarsan, “CSK: The Case of the Winning IPL Cricket Brand.” The Huffington Post, August 1,
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                    10
                         “Big business and Bollywood grab stakes in IPL.” Accessed February 6, 2017,
                    http://www.espncricinfo.com/ipl/content/story/333193.html.
                    11
                       Ibid; see The Winning Bids table.
                    12
                       https://en.wikipedia.org/wiki/2008_Indian_Premier_League#Player_auctions. Accessed February 6,
                    2017.
                    13
                         India Cements shareholders to get CSK shares. Accessed February 1, 2017,
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                    14
                        KT Jagannathan and Sanjay Vijayakumar. “CSK Ltd. To be owned by one lakh shareholders.”
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                    15
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                    16
                            Dhananjay       Mahapatral.     “Swamy       bats   for    CSK,      wants     ban    lifted.”
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                    17
                       “The Dhoni Story - Only Indian Captain to Win All ICC Trophies.” Success Story, accessed on
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                    18
                       “Suresh Raina: India’s Most Responsible Pair of Hands.” Success Story, accessed on January 29,
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                    19
                           Ravichandran        Ashwin    India,    Cricbuzz.   Accessed     on    January    26,    2017,
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                    20
                        R Ashwin. “That’s Cricket.” Greynium Information Technologies Private Limited. Accessed on
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                       “A look at the Indian squad for ODIs, T20s against England.” The Hindu, January 7, 2017. Accessed
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                    22
                       R A Jadeja, “That’s Cricket.” Greynium Information Technologies Private Limited. Accessed on
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                    23
                       “ICC Test Rankings: Ashwin, Jadeja maintain top slots, Virat stays 2 nd.” Rediff Cricket, January 8,
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                    24
                             Dwayne        Bravo.       Cricbuzz.      Accessed       on       January      26,      2017,
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                    25
                           “Indian    Premier      League.”     Firstpost.   Accessed      on      January    30,    2017,
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                    26
                       “Indian Premier League: How it all started.” The Times of India, April 2, 2013. Accessed on January
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                    27
                       Ibid.
                    28
                       Qaiser Mohammad Ali. “The story behind the birth of the Indian Premier League.” Daily Mail,
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                    29
                       Amit Agarwal. “Indian Premier League – A Dummies Guide.” Digital Inspiration, April 7, 2011.
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                    30
                       Ibid.
                    31
                       “IPL 2016 Prize Money (Winners to get $3 million).” totalSPORTEK, February 10, 2016. Accessed
                    on December 22, 2016, http://www.totalsportek.com/cricket/indian-premier-league-prize-money/.
                    32
                       Vivo IPL 2017 Auction Schedule, Player List, Team and Venue Details for IPL 10, Vivo IPL 2017.
                    Accessed on January 26, 2017, http://www.vivoipl2017schedule.com/.
                    33
                       Kislaya Srivastava. “VIVO IPL 2016: Why CSK and RR won’t be playing this season.” Sportskeeda,
                    April 6, 2016. Accessed on January 26, 2017, http://www.vivoipl2017schedule.com/.
                    34
                         Sooraj Aurora. “India’s Growing Sports Industry.” The Diplomat, July 27, 2016.
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                    35
                       The Next Big Industry in India- SPORTS, Sports and Management Research Institute. Accessed on
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                    36
                        The business of sports, KPMG, September 21, 2016. Accessed on January 26, 2017,
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                    37
                        Game Theory, A home-grown Indian sport is winning fans far beyond the subcontinent, The
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                    38
                       Gaurav Laghate. “More mobile phones, falling data charges drive consumption of digital sports
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                    39
                       Nilesh Deshmukh Online sports consumption in India 2014 Part 3 – Consumption via social network
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                    40
                       “2017 to be a defining year in Sports & Entertainment marketing: ESP Properties.” exchange4media,
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                    41
                        An online Sports Marketing Textbook, Team Sports Marketing, accessed on January 11, 2017,
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                    42
                       Brinda Biswas. “Indian Premier League Revolutionizes Cricket.” Academia, accessed on January 11,
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This document is authorized for use only in Prof. Soumya Sarkar's MBA & MBA-BA 2021-23_Term VI/Sports & Entertainment Marketing at Indian Institute of Management -
                                                                   Ranchi from Jan 2023 to Jul 2023.
                                                                              - 14 -                                           IMD-7-1947
                    43
                       Ibid.
                    44
                       Neale, L. and Funk, D. “Fan motivation and loyalty: Extending the sport interest inventory (SII) to
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                    45
                       Robert Passikoff. “Loyal Fans: Sports Leagues and Sports Retailers.” Forbes, February 9, 2014.
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                    sports-leagues-and-sports-retailers/#16ff1f601919.
                    46
                       James Whaling. “IPL sides Chennai Super Kings and Rajasthan Royals face two-year suspensions in
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                    http://www.mirror.co.uk/sport/cricket/ipl-sides-chennai-super-kings-6062794.
                    47
                       “Full coverage of the IPL spot-fixing allegations.” ESPN Sports Media Limited, accessed on January
                    26, 2017, http://www.espncricinfo.com/indian-premier-league-2013/content/story/636375.html.
                    48
                       Vinayakk Mohanarangan, Heartbroken: IPL will never be the same again without CSK, Firstpost,
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                    suspension-lost-reason-follow-ipl-2343998.html.
                    49
                       Ibid.
                    50
                       Ben Rumsby. “Rio 2016 Olympics: Integrity of Games in tatters as IOC clears more than two-thirds
                    of Russia team.” The Telegraph, August 4, 2016. Accessed on October 14, 2017,
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                    clears-more-t/.
                    51
                       “Brazil arrests Olympic committee chairman on Rio 2016 corruption charges.” Hindustan Times, October
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                    olympic-committee-chairman-on-rio-2016-corruption-charges/story-4mqIAg449QQm58jgtrdkNJ.html.
                    52
                       Joshua Yaffa. “The Waste and Corruption of Vladimir Putin’s 2014 Winter Olympics.” Bloomberg
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                    53
                       Bill Russell. “Biggest Sports Scandals in All Time Sports History.” Sporteology, accessed September
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                    54
                       Ibid.
                    55
                       Ibid.
                    56
                       Avinash Sharma. “Chennai Super Kings will certainly return in IPL 2018: N Srinivasan.” Accessed
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                    ipl-2018-n-srinivasan-2123255.html.
                    57
                       Avinash Sharma. “CSK reunion with MS Dhoni in IPL 2018 is difficult: R Ashwin.” Accessed
                    February 6, 2017, http://www.oneindia.com/sports/cricket/csk-reunion-with-ms-dhoni-ipl-2018-is-
                    difficult-r-ashwin-2221143.html.
This document is authorized for use only in Prof. Soumya Sarkar's MBA & MBA-BA 2021-23_Term VI/Sports & Entertainment Marketing at Indian Institute of Management -
                                                                   Ranchi from Jan 2023 to Jul 2023.