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Reengineering Healthcare to Mitigate Issues
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Reengineering Healthcare to Mitigate Issues
Evaluating healthcare readiness becomes crucial in the modern era as authorities can
identify the predominant strengths and weaknesses within the organizational settings that take a
toll on desired outcomes. When tackling public health crises, patients victimized due to natural
disasters and fatal disease outbreaks; providers witness a surge in admission rates that may
impact the effective deployment of resources. They fail to implement the necessary response
plans, which mandate strict scrutiny and reformation that can ultimately fill the administrative
gaps, improve the quality of care and ensure patient safety. An assessment of healthcare systems
helps moderators identify areas requiring heightened improvement. They can implement change
management strategies to minimize disruptions and ensure smooth transitions when commencing
upgrades. There may remain a hesitation to adopt new technologies, implement innovative
workflow mechanisms, change leadership styles, alter organizational structures, or initiate
regulatory and policy modifications. However, the new methods become worthwhile when
advantages emerge through improved efficiency, enhanced patient outcomes, and better
regulatory compliance.
Discussion
A description of the healthcare organization
Based in Phoenix, Arizona, Banner Health emerges as a dominant non-profit health
system operating several specialized health centers and more than 30 facilities across six states.
Authorities here guarantee rehabilitation services, hospital and emergency care, outpatient
surgeries, home care, and pharmaceutical facilities. Executive members reported how the health
institution secured $11.6 billion in assets in 2018. Specialists recognize the organization as one
of the nation's top health systems, leading with three academic medical centers that play crucial
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roles in clinical research. For three consecutive years, Thomson Reuters, known as Truven
Analytics, recognized the hospital chain as one of the Top 5 Large Health Systems with more
than 50,000 employees, delivering premium services across the U.S. Several facilities utilize
state-of-the-art technologies such as electronic health records (EHR) and simulated medical
centers that emerge as "virtual hospitals" where health practitioners can refine their skills through
periodic training sessions. With the assistance of Banner Telehealth, experts can monitor patients
living several miles away. Authorities also indulge in community services such as charity care,
Medicaid for the uninsured, health professional education, and public health programs.
The organization’s overall readiness
Apart from the large workforce and the state-of-the-art technologies such as EHRs and
virtual hospitals that guarantee organizational readiness to fulfill citizens' healthcare needs, there
are additional elements Banner Health has invested in to facilitate seamless healthcare service
delivery. Data mining is a crucial aspect of accurate forecasting and the cornerstone of a robust
healthcare strategy. Authorities have sought the services of Innovaccer while building the future
of a connected health enterprise. The company provides streamlined big data solutions and
responds to the urgent needs for a secure, effective, and efficient data system. With the assistance
of a single enterprise data fabric, positive effects emerged on cost, scalability, workflows, and
patient care. The modern care management network can attend to the needs of over 1 million
patients. Advanced functionalities guarantee a 360°-perspective of all vital information and a
comprehensive view of patient records. Real-time updates regarding care gaps enhance
healthcare services. As digital transformation demands data readiness, Innovaccer has assisted
Banner Health in integrating data from disparate destinations, revamping the point of care, and
bringing noteworthy improvements in operational, financial, and clinical outcomes.
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With wide-ranging services delivered through tertiary care centers, cardiac and stroke
centers, trauma units, specialized Alzheimer's facilities, drug rehabilitation, physical therapy,
psychiatric treatments, home care, and hospice, the specialists have guaranteed comprehensive
solutions when attending to a patient's diverse healthcare requirements that may emerge during a
medical journey. Authorities have immensely leveraged online platforms for a digital
transformation, providing online symptom checkers, e-appointment facilities, and online stores.
While delivering insurance, Banner Health guarantees multiple options, such as Aetna,
Medicare, University Health Plans, and Banner Health Network attempting to control rising
healthcare costs without compromising quality.
A strategic plan to address issues
Strategic plans aid authorities immensely in goal setting, resource allocation, decision-
making, stakeholder engagement, and performance assessment. There can be issues within a
healthcare facility when dealing with network growth, nurse staffing, patient satisfaction, and
resource management, which will mandate the effective deployment of controlled practices to
ensure high-quality patient care and adequate safety. While accounting for network growth,
authorities must have clear objectives. Various benchmarks may come to mind, such as
increasing revenue and profitability, expanding customer base, entering new market regions,
strengthening brand awareness, or even building strategic partnerships that may allow
international exploration, helping officials stay ahead of their contemporaries. SMART goal
worksheets simplify such complicated processes. Technology installations may cost a fortune,
and hiring skilled staff members will increase the initial expenditure tremendously, mandating
adequate backup. Managers must try to solicit executive support for procuring the required
financial reserves. When expanding the workforce, if the necessary financial resources remain
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unavailable, officials can revamp retention policies, change leadership styles and provide holistic
environments to satisfy workers. Newly qualified nurses leave their professions at alarming rates
when they do not gain access to good mentors or feel devalued in healthcare facilities (Collard,
Scammell & Tee, 2020). Compromising talent acquisition strategies can backfire with extreme
disruptions. Experts must conduct a thorough SWOT and competitive analysis to understand
market positioning. Rigorous data analysis also assists significantly in understanding future
outcomes, customer preferences, and competitive threats. With constant supervision and
adequate KPIs, managers can maintain oversight of the progress to understand the areas that may
require changes.
Critics have identified how nurse staffing issues trigger mortality rates and contribute to
hospital failures that jeopardize stability in the worst ways imaginable (Saville et al., 2019).
While handling such disruptions, experts must compare patient volume with the available
workforce and check the extent to which members experience burnout or sign up for double
shifts that lead to work overload. Examining gaps in skills will reveal if trained professionals,
nurse leaders, or experts holding DNPs will become necessary. Seeking the assistance of
authorities at educational institutions through partnerships can help recruiters gain an edge when
it comes to securing the best talent. Officials can also collaborate with third-party institutions
providing nurses on an hourly basis in the advent of work overload. Attending to employee
satisfaction metrics will become mandatory to guarantee heightened productivity, better retention
rates, and enhanced engagement. Officials must arrange training programs to support the existing
professionals if they intend to cultivate additional skills.
Delivering patient satisfaction will require revamping the digital platforms to enable easy
appointment booking, which Banner Health already facilitates. However, the integration of A.I.
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in this avenue can unlock additional advantages such as improved patient engagement, simplified
processes through commands, customized recommendations, and easy follow-up sessions. A.I.
can guarantee cost-effective solutions without compromising quality through early detection,
personalized treatment plans, virtual healthcare, waste reduction, and preventative care. Officials
must focus on developing frameworks and care models that allow bespoke solutions for patients
instead of forcing them into a one-size-fits-all approach. Advanced technologies such as
telemedicine platforms, data analytics, wearable devices, and genetic testing may become
crucial. The physicians and nurses must follow robust protocols to deliver a combination of
medical interventions that incorporate lifestyle modifications, technological tools, behavioral
therapies, and round-the-clock IoT-supported assessments.
Strategic plans for resource management are mandatory as well. An inventory analysis
becomes crucial so that experts can ensure demand and supply alignment and operational
efficiency. They can utilize data analysis tools, business intelligence programs, and the
advantages of big data to forecast potential deficits that may hamper proceedings. When ensuring
maximum resource utilization, officials must deploy tracking and monitoring systems to collect
data, prevent wastage, and identify instances of underutilization that require corrective measures.
Initiating partnerships with third-party organizations that deliver emergency resources and
supplies during immense demand can improve response time, enhance readiness, expand
availability, provide access to scarce provisions, and guarantee scalable outcomes.
Potential inconsistencies in the organizational culture that can affect the strategic plan
In 2018, authorities at Banner Health had to pay a staggering penalty of $18 million while
settling allegations of fraud. Officials had intentionally enforced expensive treatment solutions
for patients who only required essential services in outpatient settings. They submitted disruptive
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claims to Medicare that ultimately triggered a thorough investigation from experts at the Justice
Department. Taxpayers had to bear the overload of inpatient services that were not necessary.
Authorities knowingly abused the nation’s healthcare resources and hampered corporate integrity
agreements. Parts of the strategic plan require executive members to initiate partnerships with
other organizations to access the best medical students and qualified nurses during work
overload and emergency resources in the advent of deficits. Scandals like these may discourage
corporate giants from helping owners at Banner Health, as a negative reputation in the healthcare
industry can be impossible to overcome. Banner Health has received significant criticism for
prioritizing financial objectives over care quality. Charging patients unethically and indulging in
untimely billing practices can thwart initiatives related to expansion. The strategic plans revolve
around increasing patient satisfaction levels through the utility of A.I. that can guarantee cost-
effective solutions without compromising the quality of care. Paradoxical situations can gain
momentum if authorities try to deploy artificial intelligence, program it for cost-effective
outcomes, and push financial objectives in the background.
A theory or model to implement the strategic plan
John Kotter believed encouraging high engagement and collaboration through a
nonlinear, influential, and dynamic approach was necessary to establish organizational change
(Lindsay, 2023). His 8-step change model successfully guides organizations when aiming at
change objectives. Through a well-structured method, leaders can carefully mitigate challenges,
neutralize complexities, highlight risks and guarantee the achievement of opportunities. The
framework helps them prioritize a sense of urgency, build a guiding team, develop the required
vision, communicate for buy-in, empower desired actions, create short-term wins, consolidate
gains, and anchor the transition within the organizational setting. There are significant
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advantages experts must focus on while utilizing this outline to implement strategic plans within
the workplace. Through a simple step-by-step process, easy-to-comprehend solutions gain
momentum. The clear roadmap creates a compelling vision and helps authorities understand a
variety of contexts in which a change occurs. It can adequately tackle the pitfalls of change
emerging in the form of confusion or unnecessary resistance. The framework prioritizes
continuous improvement through which experts can learn about the potential issues gaining
momentum, helping them achieve high adaptability. Through anchoring and effective
integration, the change model supports sustainable outcomes, allowing experts to imprint modern
methods and workflows into the daily routine and the organizational culture.
Conclusion
Authorities must evaluate and improve organizational readiness in healthcare settings to
mitigate the detrimental gaps that threaten patient safety, guaranteeing adequate and timely care.
Stakeholder engagement, data analysis, predictive analytics, state-of-the-art forecasting
techniques, policy analysis, and enhanced levels of health literacy can help experts recognize and
prepare for the medical challenges that may gain momentum within the next decade. As they
continue to evaluate simulated drills, healthcare interventions, administrative policies, and
readiness levels, it becomes possible to introduce necessary adjustments based on feedback,
metrics, and evolving evidence. A strategic plan can guarantee clear direction, goal alignment,
better monitoring and evaluation protocols, risk management, and optimum resource allocation
while mitigating potential issues or opting for change within a healthcare facility. When
examining the organizational culture, experts must look for resistance, ineffective leadership
styles, communicative barriers, unethical practices, and lack of interdepartmental cohesion, as
these elements, in combination, can threaten the deployment of the strategic plans meant to
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mitigate inconsistencies. Change implementation mandates synchronization to stabilize and
reinforce processes and behaviors throughout the facility. With the assistance of models,
frameworks, and theories, C-suite executives can receive adequate guidance, adopt a structured
approach and safeguard implementation in the best possible ways.
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References
Collard, S. S., Scammell, J., & Tee, S. (2020). Closing the gap on nurse retention: A scoping
review of implications for undergraduate education. Nurse education today, 84, 104253.
Lindsay, M. (2023). A shared governance approach to nursing documentation redesign using
Kotter's change management model. Nursing Management, 54(3), 14-20.
Saville, C. E., Griffiths, P., Ball, J. E., & Monks, T. (2019). How many nurses do we need? A
review and discussion of operational research techniques applied to nurse
staffing. International Journal of nursing studies, 97, 7-13.
