Meri Dhar
Address: Baniyas P.O. Box 76336, Abu Dhabi, UAE.
Mobile: +971 52 8697525
Email: meri.sd@hotmail.com
CAREER OBJECTIVE
Seeking a challenging position where my professional experience and education will allow me to make an
immediate contribution as an integral part of a progressive company. A customer service and HR professional who
has more than 4 years of experience, effectively manages project tasks requiring interaction with customers &
multiple departments.
KEY COMPETENCIES & SKILLS
Administration & Personal
Prioritizing workloads to meet changing and conflicting demands
Able to work closely with other professionals as part of a team
Ability to pick up new skills and knowledge quickly
Strong communication skills to communicate effectively in English, both orally and in writing
WORK EXPERIENCE
Apple Inc. Dec 2016 – June2017
Position: Specialist
Duties
- Delivered optimal customer service through professionalism and product knowledge.
- Uncovered customers’ needs, then followed through with informative solutions.
- Guided customers in advising, selling, and even setting up their new products.
- Designed and delivered solutions-based sales demos and presentations.
- Maintained visual merchandising or assisting team members.
Etihad Airways
Position: Guest Service Agent Jun 2015 – Dec 2016
Duties
-Acts as point of liaison for 3rd party check-in staff, monitoring third party activities to ensure that services are
delivered in accordance with Etihad Airways values and requirements.
-Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most
appropriate manner.
-Meets and greets guests, paying special attention to those with special needs.
-Liaise with Cabin crew to ensure boarding operations are executed on time and according to safety
procedures
- Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high
quality support to internal / external customers to meet their requirement
- Receive and analyze complaints to ensure they are solved or addressed in the most effective manner
-Support customers on a wide range of generic services following established policies and procedure to ensure
customer needs are met in the most effective manner
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-Work closely with supervisors to improve the execution of assigned activities
-Track major customer complaints and report key issues to supervising colleagues
-Proactively perform a wide range of assigned and emerging activities to ensure compliance with the
established standards and procedures and high level of customer service
Daar Yaas Group / Jenaan Investment LLC.
Position: HR ASSITANT, RECRUITER (Internship) Jan 2015 – June 2015
Duties
- Understanding staff requirements from the concerned department and accordingly drafting a job description,
job advertisements, checking application forms, short listing, interviewing and selecting candidates.
- Handling generalist functions for the department.
- Facilitate and coordinate new staff’s induction and support their joining formalities.
- Exit interviews and clearance formalities
- Background clearance, skill test & confirmation of candidates with completion of their personal files
- Preparing and conducting employee satisfaction and HR Surveys
- Analyzing the surveys and proposing solutions to the problems
- Managing events such as Career Fair 2015 & company internship programs
- Planning and coordinating HR presentations
- Handling petty cash requests
- Monitoring attendance reports and leave schedules
- Creating and updating HR correspondence letters/formats
Abu Dhabi University
Position: Organizer & Member of Nov 2012
Entrepreneurship Club
Duties
- Promote about the event in the social media websites like Twitter and Facebook
- Contacting with companies for sponsoring the event
- Market about the event in institutes, colleges & universities all over U.A.E.
- Plan and Budget for the event
ACHIEVEMENTS & AWARDS
Best performance appreciation by the General Manager (Etihad Airways).
Awarded twice for Outstanding Performance in College of Business Administration for the academic years
2012-2013 & 2014-2015. (Academic)
Awarded for the Contribution and Organizing of Entrepreneurship Club at Abu Dhabi University.
Awarded for the Commitment & Support in campus life for the year 2013-2014.
ACADEMIC QUALIFICATIONS
Currently pursuing MBA at Abu Dhabi University, Abu Dhabi, UAE.
Abu Dhabi University, Abu Dhabi, UAE. Sep 2010 – Jan 2015
BBA in Human Resource Management
–CGPA 3.39 out of 4
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REFERENCE
Available upon request
PERSONAL INFORMATION
Date of Birth : 17/01/1992
Visa Status : Residence (Husband)
