Reward programs

SkyMiles
Main article: SkyMiles
SkyMiles is the frequent flyer program for Delta Air Lines. Miles do not expire but accounts may be
deactivated by Delta in certain cases, such as the death of a program member or fraudulent activity.
[88]

Delta Sky Club

A Sky Club in Concourse B at Hartsfield–Jackson Atlanta

International Airport
Delta Sky Club is the branding name of Delta's airport lounges. Membership is available through an
annual membership that can be purchased with either money or miles. International passengers
traveling in Delta One class get free access. Membership can also be granted through top-level
Delta status or by being an American Express cardholder with certain exceptions. As of January
2019, Delta no longer offered single-day passes.[89]
Originally, Delta's membership-based airport clubs were called Crown Room lounges, with
Northwest's called WorldClubs.
Exclusive Delta One Clubs for customers traveling in business class are slated to open at New
York–Kennedy, Los Angeles, and Boston in 2024.[90][91]
In February 2024, Delta announced a new, more exclusive or premium level of Sky Club lounge
aimed at high-spending travelers. The first would be at New York's John F. Kennedy International
Airport, followed by those in Boston's Logan International Airport and Los Angeles International
Airport later in the year. In addition to wellness areas, the lounge would offer a full-
service brasserie and a marketplace influenced or assisted by a chef that would feature an open
kitchen. The move represented a shift away from a standard offering to something closer to a unique
experience for each airport and the city in which the lounge was located. [92][93][94]
SkyBonus
On November 27, 2001, Delta Air Lines launched SkyBonus,[95] a program aimed toward small-to-
medium businesses spending between $5,000 and $500,000 annually on air travel. [96] Businesses
can earn points toward free travel and upgrades, as well as Sky Club memberships and SkyMiles
Silver Medallion status. Points are earned on paid travel based on a variety of fare amount paid,
booking code, and place origin or destination.[97] While enrolled businesses are able to earn points
toward free travel, the traveling passenger is still eligible to earn SkyMiles during his or her travel. [97]
In early 2010, Delta Air Lines merged its SkyBonus program with Northwest's similar Biz Perks
program.[97]

Corporate affairs
Business trends
The key trends for Delta Air Lines are (as of the financial year ending 31 December): [98]

Pric
Total e
Net
Reven asset per Passeng
incom Flee
ue s shar er
Yea e Employee t Ref
in in e load
r in s[b] s.
billion billio in factor
billion size[
US$[a][b] n US$ (%)[b]
US$[b] c]

US$[b] [citation
needed]

2005 16.4 −3.8 20.0 76.5 [99]

2006 17.5 −6.2 19.6 78.5 [100]

2007 19.1 1.6 32.4 18.56 [101]

2008 22.6 −8.9 45.0 9.47 81.4 [102]

2009 28.0 −1.2 43.7 7.53 81,106 82.0 983 [103]

2010 31.7 0.6 43.1 12.60 79,684 83.0 815 [104]

2011 35.1 0.9 43.4 9.29 78,400 82.1 775 [105]

2012 36.6 1.0 44.5 10.07 74,000 83.8 717 [106]

2013 37.7 10.5 52.2 20.00 78,000 83.8 743 [107]

2014 40.3 0.7 54.0 37.61 80,000 84.7 772 [108]

2015 40.7 4.5 53.1 46.11 83,000 84.9 809 [109]

2016 39.6 4.3 51.2 43.11 84,000 84.6 832 [110]

2017 41.2 3.5 53.2 49.98 87,000 85.6 856 [111][112]

2018 44.4 3.9 60.2 54.50 89,000 85.5 871 [113][114][115]

2019 44.0 4.7 64.5 55.30 91,000 86 898 [116][117]

2020 17.0 −12.3 71.9 34.97 74,000 55 750 [118][98]

2021 29.8 0.3 72.4 42.82 83,000 69 816 [119][98]

2022 50.5 1.3 72.2 32.86 95,000 84 902 [120][121]

2023 58.0 4.6 73.6 103,000 85 958 [122]

Personnel
Between its mainline operation and subsidiaries, and as of March 2015, Delta employs nearly
80,000 people.[9] Ed Bastian is the current chief executive officer and has served in this position since
May 2, 2016.[123] Joanne Smith is Executive Vice President and Chief People Officer responsible for
the oversight and support of personnel needs at Delta. She was appointed on October 1, 2014,
replacing Mike Campbell.[124]
Delta's 14,500 mainline pilots are represented by the Air Line Pilots Association, International and
are the union's largest pilot group.[125][126] The company's approximately 180 flight dispatchers are
represented by the Professional Airline Flight Control Association (PAFCA). [127] Not counting the pilots
and flight dispatchers, Delta is the only one of the five largest airlines in the United States, and one
of only two in the top 9 (the other being JetBlue), whose non-pilot USA domestic staff is entirely non-
union.[125] In August 2020, as a result of the COVID-19 pandemic, Delta Air Lines announced that it
would be cutting 1,941 pilot job positions if it could not conclude a cost reduction deal with its union.
[128]
In January 2021, Delta said that, thanks to the federal support, it will be able to bring back 400
pilots in full time.[129]
Delta Global Staffing
Delta Global Staffing (DGS) was a temporary employment firm located in Atlanta, Georgia. Delta
Global Staffing was a wholly owned subsidiary of Delta Air Lines, Inc., and a division of the internal
company DAL Global Services.
Delta Air Lines sold majority ownership of DAL Global Services to Argenbright Holdings on
December 21, 2018. As part of the sale, Delta dissolved the staffing division of DGS. [130]
It was founded in 1995 as a provider of temporary staffing for Delta primarily in Atlanta. DGS has
since expanded to include customers and businesses outside the airline and aviation industries.
DGS now supports customers in major US metropolitan areas.
Delta Global Staffing provided contract workers for short and long term assignments, VMS
partnering, VOP on-site management, temp-to-hire, direct placements, and payroll services. DGS
services markets such as call centers, customer services and administrative placements, IT &
professional recruiting, logistics, finance & accounting, hospitality, and aviation/airline industry. [131]

Delta Air Lines headquarters in Atlanta

Headquarters and offices
Delta's corporate headquarters is located on a corporate campus on the northern boundary of
Hartsfield–Jackson Atlanta International Airport, within the city limits of Atlanta. [132][133][134] This location
has served as Delta's headquarters since 1941, when the company relocated its corporate offices
from Monroe, Louisiana, to Greater Atlanta.[135][136] The crop dusting division of Delta remained
headquartered in Monroe until Delta ceased crop dusting in 1966.[17] Before 1981, the Delta
corporate campus, an 80-acre (32 ha) plot of land in proximity to the old Hartsfield Airport terminal,
was outside the City of Atlanta limits in unincorporated Fulton County. On August 3, 1981,
the Atlanta City Council approved the annexation of 141 acres (57 ha) of land, an area containing
the Delta headquarters. As of 1981 Delta would have had to begin paying $200,000 annually to the
City of Atlanta in taxes. In September 1981, the airline sued the city, challenging the annexation on
the basis of the constitutionality of the 1960 City of Atlanta annexation of the Hartsfield old terminal.
[137]
The City of Atlanta was only permitted to annex areas that are adjacent to areas already in the
Atlanta city limits.[137]
In addition to hosting Delta's corporate headquarters, Hartsfield–Jackson is also the home of Delta
TechOps, the airline's primary maintenance, repair, and overhaul arm and the largest full-service
airline MRO in North America, specializing in engines, components, airframe, and line maintenance.
[138]

Delta maintains a large presence in the Twin Cities, with over 12,000 employees[139] in the region as
well as significant corporate support functions housed in the Minneapolis area, including the
company's information technology divisional offices.[140]