Packing Slip Guide — CVS

Table of Contents
Introduction ............................................................................................................................................................ 2

Approval Process .................................................................................................................................................... 2

CVS Approval Contact Information .........................................................................................................................3

Getting Help .......................................................................................................................................................... 3

Related Documentation ..........................................................................................................................................3
Resource Center .....................................................................................................................................................3
Online Help.............................................................................................................................................................3
Contacting CommerceHub .....................................................................................................................................4
Partner Setup .........................................................................................................................................................4
Customer Support ..................................................................................................................................................4
Packing Slip Requirements ...................................................................................................................................... 5
Merchant-Specific Table .........................................................................................................................................5
Packing Slip Types ..................................................................................................................................................6
General Formatting Requirements..........................................................................................................................6
Logos .....................................................................................................................................................................6

Regular Packing Slip ............................................................................................................................................... 7

Sample Regular Packing Slip with Location References ..........................................................................................7
Order Level Message ..............................................................................................................................................8
Return Instructions ..................................................................................................................................................8
Line-Item Detail ......................................................................................................................................................8
Reprinted Packing Slips ..........................................................................................................................................8
Element Types ........................................................................................................................................................8
Element Properties .................................................................................................................................................9
Other Design Attributes........................................................................................................................................ 13

Mapping to the Purchase Order Message File ....................................................................................................... 15

Data Element Table for EDI .................................................................................................................................. 16
Data Element Table for Delimited ........................................................................................................................ 18
Data Element Table for XML................................................................................................................................. 20
Data Element Table for EDI .................................................................................................................................. 17
Data Element Table for Delimited ........................................................................................................................ 19
Data Element Table for XML................................................................................................................................. 21

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Table of Figures
Figure 1 Resource Center Button .............................................................................................................................3
Figure 2 Sample Regular Packing Slip with Location References .............................................................................7
Figure 3 Sample Regular Packing Slip.................................................................................................................... 14
Figure 4 Sample Regular Packing Slip with Order Message References ................................................................ 15

Introduction
A packing slip is a record of a customer’s purchase that is included as part of a shipment. It displays the
merchant’s logo, contact information, return policy and order related information, such as the items
purchased and the shipping address.

Creating a packing slip, at a high level, is the integration of order information from a data source and an
appropriate packing-slip template into a printed form that conforms to the specifications of the
merchant.

Approval Process
CVS requires suppliers producing their own packing slips to submit samples for approval prior to their
release to production on the CommerceHub network.

Sample packing slips must be produced from the following test cases as defined in CommerceHub’s
Test Plan – CVS.pdf.

Test Case Description

1 Single Line Order – Ship

Supplier Ships Entire Order - Ship

3 Multi Line Order – Ship all lines together

Supplier Cancels Entire Order

5 Multi-Line Order – Mix of Cancel & Ship

6 Multi-Line Order – Ship lines separately

7 Multi-Line Order – Multiple Pages, Ships lines separately

Important: Certain suppliers will not be required to produce all versions of the CVS Packing Slip.
Consult with the CVS contact listed below to request an exemption from being required to produce
all packing slip variations.

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 CVS Approval Contact Information

Contact: Ayesha Moos

Email: Ayesha.Moos@cvscaremark.com

Getting Help

Related Documentation
The following documentation is available to provide assistance during the setup process. This can
be found in the Resource Center in the OrderStream web application under the Setup Guides link.

User Type Document Name Document Purpose

All Users Supplier Guide — CVS Describes the business rules necessary to
support the business relationship with this
merchant.

All Users Supplier Test Plan — CVS Plan for testing business and functional
requirements of the Merchant/Supplier
Relationship and to assist new users in
learning how to interact with the
CommerceHub network.

Resource Center
The Resource Center is accessed from the Resource Center button (as seen in Figure 1) within the
top right of the OrderStream application. It provides online access to documentation and training
tutorials. You may access and download all necessary documentation pertaining to your merchant
partnerships.

Figure 1 Resource Center Button

Online Help
OrderStream contains context-sensitive help for each section within the application. Clicking on a
help link ( ) displays a help topic relative to the section from which the help was called. Help
topics are designed to give you immediate information about OrderStream sections. The Help
system also contains overview information, field descriptions, and step-by-step instructions for
completing additional tasks within OrderStream.

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 Contacting CommerceHub

Partner Setup

During the supplier on-boarding process with CommerceHub, you may contact the CommerceHub
Partner Setup Team by sending an email to partnersetup@commercehub.com. Be sure to include
the following information:
• Your company name
• Your contact information (email and phone number)
• The name of the merchant that you are working with
• A detailed description of your questions

Customer Support

The CommerceHub Customer Support Team is ready to assist you Monday through Friday, 8:00
A.M. to 6:00 P.M. (Eastern Time), via email or phone:

• Email: customersupport@commercehub.com
• Phone: 844-HUB-HELP (482-4357)

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Packing Slip Requirements
When printing your own version of the CVS packing slip, you must satisfy the layout and conditional
processing requirements defined in this specification document. After verifying your packing slips are
identical to those present in this guide, submit samples to your Partner Setup representative before
submitting to CVS. If you are unable to satisfy the requirements for the CVS packing slip, you are
required to use CommerceHub-produced packing slips.

Merchant-Specific Table
Below is a summary of the rules that apply to CVS packing slips. Please refer to the specific
sections for details related to these requirements. If the Applies to this Merchant column is marked
N/A, this section is not included in this guide, although you may be expected to support a specific
functionality as part of another merchant relationship.

Packing Slip Variables Applies to this Merchant

Packing Slip Types:
• Regular Y

• Ship-To-Store N/A

• Reprint Y
• Gift N/A

• Less than truckload (LTL) N/A

• Vendor-Order Supplement N/A

Sales Division N/A

Special Printing Requirements N/A

Returns Address Y

Barcode N/A
Multiple Languages N/A

Single Line Per Packing Slip N/A

Multiple Lines Per Packing Slip Y

Multi-Page Packing Slip Y

Computations N/A

Price Suppression N/A

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 Packing Slip Types
CVS requires you to produce the following packing slip types:
• Regular Packing Slip
• Reprint Packing Slip

General Formatting Requirements

This section describes the general design requirements for CVS packing slips. Refer to the specific
formatting requirements within each section for design requirements that are specific to each
packing slip type.

Packing slips are intended to be printed on plain 8 1/2 x 11 letter paper in black and white with the
page orientation set to portrait.

Logos
You may access and download a logo image file from the Resource Center. Access the Resource
Center Packing Slip Guide link as described in Resource Center on page 3.

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Regular Packing Slip

Sample Regular Packing Slip with Location References

The location references shown below are used throughout this guide to outline which sections of
the packing slip are being addressed.

Figure 2 Sample Regular Packing Slip with Location References

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 Order Level Message
CVS’ packing slips do not contain any order-level messages.

Return Instructions
Customers are instructed to contact CVS’ Customer Care Specialists at 1 (888) 607-4287 or via
email at customercare@cvs.com.

Line-Item Detail
A single blank line should display between each line item.

Reprinted Packing Slips

Packing slip reprints should be produced when an order is partially shipped. When a reprinted
packing slip is produced, the following information changes:
• Quantities are not adjusted for canceled and shipped items.
• Line items where all quantities were cancelled should not display.

Element Types
Elements are identified in the following tables as either “fixed” (F) or “variable” (V). Fixed
elements are elements that remain the same regardless of any data received, i.e., static text.
Variable elements contain changeable data as received from the order file.

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 Element Properties
The sections below list the content of the packing slip according to the location reference.

Text Requirements for all elements:

Font Name = Arial

Max Font Font

Data Element F/V Comments
Length Size Style
LOGO HEADER SECTION
LOGO F CVS.com logo image
Static Text 14 Bold F Customer Service
Email customercare@cvs.com
Static Text 10 F
or call toll-free 1 (888) 607 4CVS (4287)
ORDER HEADER SECTION
Bold/Grey
Label 10 F SHIP TO:
background
Ship to Name 100 10 V
Ship to address line 1 80 10 V
Ship to address line 2 80 10 V When not present, lines should shift up.
Ship to City 40 10 V
Ship to State 20 10 V
Ship to Zip Code 15 10 V
Ship to Zip Code
4 10 V
Extension
Ship to Country 3 10 V
Ship to Email 30 10 V
Ship To Day Phone 14 10 V
Label 10 Bold F CUSTOMER ORDER NUMBER:
Customer Order Number 10 V
Label 10 Bold F CUSTOMER ORDER DATE:
Customer Order Date 30 10 V
Label 10 Bold F PURCHASE ORDER NUMBER:
Purchase Order Number 20 10 V
Label 10 Bold F SHIPPING METHOD:
Shipping Code
50 10 V
Description
ORDER MERCHANDISE SECTION
Label 10 Bold F UPC
Label 10 Bold F ITEM NUMBER

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 Max Font Font
Data Element F/V Comments
Length Size Style
Label 10 Bold F DESCRIPTION
Label 10 Bold F QTY ORDERED
Label 10 Bold F UNIT PRICE
Label 10 Bold F AMOUNT
UPC 20 10 V
Vendor SKU 60 10 V
Item Description 80 10 V
Quantity 4 10 V
Unit Price 6 10 V Format = 9999.99
Line Merchandise
6 10 V Format = 9999.99
Amount
RETURNS SECTION
Thank you for your order. Please note that your
order may ship in more than one package. To print
a record of your complete order and payment, log
Static Text 10 F into your CVS.com account, click on My Account
and go to Order Status & History. You can print
your shipping confirmation email for reference as
well.
Static Text 10 Bold Return Policy

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 Max Font Font
Data Element F/V Comments
Length Size Style
Note: The following text is printed only when the
packing slip type does NOT = ‘nostorereturn’:

If you received a damaged or defective package,

or if there is an order discrepancy, please contact
our Customer Care Specialists immediately at 1
(888) 607-4287 or via email at
customercare@cvs.com for return instructions.
Reference your order number along with the
reason for the return when you contact us.

You may return unopened nonprescription item(s)

Static Text 10 F to CVS.com within 30 days of receipt for a credit
refund. You are responsible for the shipping
charges if the merchandise is not defective or
damaged.

Or, you may return unopened nonprescription

item(s) to a local CVS/pharmacy store with this
receipt or your printed record within 30 days for a
credit refund. CVS/pharmacy Brand items and
cosmetics are 100% guaranteed, and may be
returned at any time for any reason.

If you have questions or concerns about the

prescription item(s) in your order, please call our
Customer Care Specialists at 1 (888) 607-4287.
Due to legal restrictions, CVS.com prescription
items cannot be returned to CVS/pharmacy stores.

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 Max Font Font
Data Element F/V Comments
Length Size Style
Note: The following text is printed only when the
packing slip type = ‘nostorereturn’:

Items in this order are not returnable to CVS.com

or CVS stores. Please contact our Customer Care
Static Text 10 F Specialists immediately at 1 (888) 607-4287 or via
email at customercare@cvs.com for return
instructions.

ATTN Store Managers:

For information on returns, go to section 7,

CVS.com Returns in the Operations Manual under
Refunds. For CVS.com order questions, call toll-
free 1 (888) 607-4287.
Static Text 10 Bold F Return Reasons:
1 - Arrived too late 6 - Gift Return
2 - Changed My Mind 7 - Other
Static Text 8 F 3 - Customer Ordering Error 8 - Product Not As Expected
4 - Damaged 9 - Wrong Item Ordered
5 - Defective 10 - Wrong Quantity Ordered

RETURN LABEL SECTION

Customer Order Number 10 V
Purchase Order Number 20 10 V
Ship to Name 100 10 V
Ship to address line 1 80 10 V
Ship to address line 2 80 10 V When not present, lines should shift up.
Ship to City 40 10 V
Ship to State 20 10 V
Ship to Zip Code 15 10 V
Ship to Zip Code
4 10 V
Extension
Return to Name 100 10 V
Return to address line 1 80 10 V
Return to address line 2 80 10 V When not present, lines should shift up.
Return to City 40 10 V
Return to State 20 10 V
Return to Zip Code 15 10 V

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 Max Font Font
Data Element F/V Comments
Length Size Style
Return to Zip Code
4 10 V
Extension
FOOTER SECTION

Page (#) of (#)

10 V

Other Design Attributes

• Text should wrap to fit within the bordered location.
• All date fields should be in the format of mm/dd/yyyy.

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 Figure 3 Sample Regular Packing Slip

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Mapping to the Purchase Order Message File
The bracketed numbers on the sample packing slips below correspond to data elements included
in the Purchase Order message file that you receive from CommerceHub. The tables in this section
associate each data element (by its bracketed ID number) with its location in a particular type of
file, i.e., HubEDI 850, HubXML, or Hub Delimited. You will need to trace how the data elements in
the Purchase Order message file from CommerceHub are captured by your internal systems in
order to access the proper data elements to produce the packing slip. These tables provide a
starting point for performing that trace.

Figure 4 Sample Regular Packing Slip with Order Message References

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 Data Element Table for EDI

Label Element Description Notes

101 Ship-To Name 1.310.N1-.ST--.N1-.----.02.0093.----.--.----.----

102 Ship-To Address Line 1 1.330.N1-.ST--.N3-.----.01.0166.----.--.----.----

103 Ship-To Address Line 2 1.330.N1-.ST--.N3-.----.02.0166.----.--.----.----

104 Ship-To City 1.340.N1-.ST--.N4-.----.01.0019.----.--.----.----

105 Ship-To State 1.340.N1-.ST--.N4-.----.02.0156.----.--.----.----

106 Ship-To Zip Code 1.340.N1-.ST--.N4-.----.03.0116.----.--.----.----

Ship-to Zip Code

107 Extension 1.340.N1-.ST--.N4-.----.03.0116.----.--.----.----

108 Ship-To Country 1.340.N1-.ST--.N4-.----.04.0026.----.--.----.----

109 Ship-To Email 1.360.N1-.ST--.PER.BD--.08.0364.EM--.--.----.----

110 Ship-To Phone Number 1.360.N1-.ST--.PER.BD--.04.0364.TE--.--.----.----

201 Order Number 1.050.---.----.REF.CO--.02.0127.----.--.----.----

202 Order Date 1.150.---.----.DTM.006-.02.0373.----.--.----.----

203 P. O. Number 1.020.---.----.BEG.----.03.0324.----.--.----.----

204 Shipping Method 1.240.---.----.TD5.----.05.0387.----.--.----.----

301 UPC 2.010.PO1.----.PO1.----.13.0234.UP--.--.----.----

302 Item Number 2.010.PO1.----.PO1.----.07.0234.SK--.--.----.----

303 Description 2.050.PID.----.PID.08--.05.0352.F---.--.----.----

304 Quantity Ordered 2.010.PO1.----.PO1.----.02.0330.----.--.----.----

305 Unit Price 2.040.PO1.----.CTP.RS--.03.0212.RES-.--.----.----

306 Amount 2.130.SAC.----.SAC.D340.15.0352.----.--.----.----

401 Ship-From Name 1.310.N1-.SF--.N1-.----.02.0093.----.--.----.----

402 Ship-From Address Line 1 1.330.N1-.SF--.N3-.----.01.0166.----.--.----.----

403 Ship-From Address Line 2 1.330.N1-.SF--.N3-.----.02.0166.----.--.----.----

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 Label Element Description Notes
404 Ship-From City 1.340.N1-.SF--.N4-.----.01.0019.----.--.----.----

405 Ship-From State 1.340.N1-.SF--.N4-.----.02.0156.----.--.----.----

406 Ship-From Zip Code 1.340.N1-.SF--.N4-.----.03.0116.----.--.----.----

Ship-From Zip Code

407 Extension 1.340.N1-.SF--.N4-.----.03.0116.----.--.----.----

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 Data Element Table for Delimited

Label Element Description Notes

101 Ship-To Name STOH: Ship to Name (1)

102 Ship-To Address Line 1 STOH: Ship to Address1

103 Ship-To Address Line 2 STOH: Ship to Address2

104 Ship-To City STOH: Ship to City

105 Ship-To State STOH: Ship to State

106 Ship-To Zip Code STOH: Ship to Postal Code

Ship-to Zip Code STOH: Ship to Postal Code ext

107 Extension

108 Ship-To Country STOH: Ship to Country

109 Ship-To Email STOH: Email

110 Ship-To Phone Number STOH: Ship to Day Phone

201 Order Number ORPO: Customer Order ID

202 Order Date ORPO: Customer Order Date

203 P. O. Number ORPO: Merchant Order ID

204 Shipping Method ORPO: Shipping method

301 UPC OROD: UPC

302 Item Number OROD: Merchant SKU

303 Description OROD: Description

304 Quantity Ordered OROD: Quantity

305 Unit Price OROD: Unit Price

306 Amount OROD: Merchandise amount

401 Ship-From Name SFOH: Returns Addressee

402 Ship-From Address Line 1 SFOH: Returns Address1

403 Ship-From Address Line 2 SFOH: Returns Address2

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 Label Element Description Notes
404 Ship-From City SFOH: Returns City

405 Ship-From State SFOH: Returns State

406 Ship-From Zip Code SFOH: Returns Postal Code

Ship-From Zip Code SFOH: Returns Postal Code ext

407 Extension

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 Data Element Table for XML

Label Element Description Notes

101 Ship-To Name <shipTo/name1>

102 Ship-To Address Line 1 <shipTo/address1>

103 Ship-To Address Line 2 <shipTo/address2>

104 Ship-To City <shipTo/city>

105 Ship-To State <shipTo/state>

106 Ship-To Zip Code <shipTo/postalCode>

Ship-to Zip Code

107 Extension <shipTo/postalCodeExt>

108 Ship-To Country <shipTo/country>

109 Ship-To Email <shipTo/email>

110 Ship-To Phone Number <shipTo/dayPhone>

201 Order Number <order/custOrderNumber>

202 Order Date <order/custOrderDate>

203 P. O. Number <order/poNumber>

204 Shipping Method <order/shippingCode>

301 UPC <lineitem/UPC>

302 Item Number <lineitem/merchantSKU>

303 Description <lineitem/description>

304 Quantity Ordered <lineitem/qtyOrdered>

305 Unit Price <lineitem/unitPrice>

306 Amount <lineitem/lineMerchandise>

401 Ship-From Name <shipFrom/name1>

402 Ship-From Address Line 1 <shipFrom/address1>

403 Ship-From Address Line 2 <shipFrom/address2>

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 Label Element Description Notes
404 Ship-From City <shipFrom/city>

405 Ship-From State <shipFrom/state>

406 Ship-From Zip Code <shipFrom/postalCode>

Ship-From Zip Code

407 Extension <shipFrom/postalCodeExt>

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