Account number 20356117

Date generated 12th May 2023

R

Mr Petrus Florian Sandu

19 Harris Road
CORBY
NN17 2GA

Your energy charges for 18th Mar - 17th Apr 2023

Summary of charges Your balance

Cost of electricity £121.60 Starting balance

£333.25 in credit
Cost of gas £126.13 18th November

VAT 5% of £261.46 £13.73

Direct Debit 18th November +£261.46 in

Total charges £261.46
Direct Debit 28th November +£261.46 in

Direct Debit failed 28th November £261.46 out

Total charges £261.46 out

Closing balance
£71.79 in credit
17th December

How is my balance calculated?

We start with last month’s closing balance, then add
your payments and deduct your energy costs (and any
upgrades). To see your most up-to-date balance, log into
your account my.ovoenergy.com/login. Or, if you’re Pay
As You Go, check your In-Home Display or meter.

OVO Energy Ltd. OVO Energy, 1 Rivergate, hello@ovoenergy.com Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED T. 0330 303 5063 Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
 Scan this QR code to compare prices
from other energy companies based on
your previous energy usage.

Useful information

Gas emergencies Get help with an energy problem

If you smell gas or think you have a gas leak: If you live in England or Wales, go to citizensadvice.org.
• Open all doors and windows to let the gas out. uk/energy or contact the Citizens Advice consumer
• Don’t turn light switches on or off. service on 0808 223 1133. For Relay UK, call 18001 then
• Don’t use doorbells, mobile phones or naked flames. 0808 223 1133. To contact a Welsh-speaking adviser call
• Check that all your gas appliances are switched off. 0808 223 1144. Calls are free. If you live in Scotland, go
to energyadvice.scot or contact Advice Direct Scotland
If you’re worried that carbon monoxide fumes are on 0808 196 8660. Calls are free. For British Sign
escaping from your gas appliance, or if you have issues Language enquiries, go to contactscotland-bsl.org.
with your meter call the 24-hour national Gas Citizens Advice and Advice Direct Scotland are the
Emergency Hotline on 0800 111 999. official sources of free and independent energy advice
and support. If you would like a copy of the Citizens
Advice Consumer Guidance leaflet please visit
Contacting your local electricity ovoenergy.com/help/independent-energy-advice or
network contact us to request a copy.
If your power goes down, or you have to move your
meter or upgrade your energy supply, you’ll need to
contact your local network operator by calling 105 free Complaints
of charge. Good customer service really matters to us and we want
to put things right for you the first time you get in touch.
Contact us by email, phone, letter, online form or even
Our electricity sources drop in to see us.
Here’s what our fuel mix looked like for the OVO Group
between 1 April 2022 and 31 March 2023. This includes Here’s our complaints process:
Boost, SSE Energy Services and OVO customers. Find out
• We aim to sort things out for you in 5 working days.
more at ovoenergy.com/ovo-fuel-mix.
• If it’s more complex, we’ll aim to sort it out within 8
weeks.
Source OVO Group National average
• If we haven’t been able to sort things out after 8
Coal 0.0% 3.4% weeks, we’ll let you know by letter – but will keep
trying. After that our final response is a deadlock letter
Natural Gas 55.2% 39.3%
which we only send when we’ve done everything we
Nuclear 0.0% 13.9% can.
• After 8 weeks, or if you’re not happy with our
Renewables 44.8% 40.8% response, you can go to the Energy Ombudsman.

Other 0.0% 2.6%

The Energy Ombudsman is an independent organisation
CO2 g/kWh 205 186 that investigates complaints for free.

Radioactive g/kWh 0 0.0010 Visit www.ombudsman-services.org or call on 0330 440

1624. Its decisions are legally binding for us, but not for
you.

For more info and our online form visit:

www.ovoenergy.com/help/feedback.

OVO Energy Ltd. OVO Energy, 1 Rivergate, hello@ovoenergy.com Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED T. 0330 303 5063 Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee