EMPLOYABILITY SKILL
UNIT: 1
COMMUNICATION SKILL
Q1) What is communication?
Ans. The imparting or exchanging of information by speaking, writing or using some other medium
and means of sending or receiving information.
Communication is divided
1. Based on Communication Channel
a. Verbal
i. Oral
1. Face to Face
2. Distance
ii. Written
b. Non Verbal
2. Based on Style & Purpose
a. Formal
b. Informal
Q2) What are the learning objectives of effective communication?
Ans.->1.Sending, receiving and understanding the message or information
2. Development of Interpersonal Skills
3. To express effectively with maximum efficiency
Q3) List the advantages of Verbal Communication ?
Ans. Saves Time
Saves Money
Immediate feedback
Ease of Preparation
Q4) Name some common barrier to communication
Ans.
The use of Jargon, could be over complicated or used unfamiliar terms.
Emotional barriers and taboos
Difference in perception and viewpoint
Physical disabilities : such as hearing problems or speech difficulties
Physical barriers to non-verbal communication. Not able to move any part
Language differences and the difficulty in understanding unfamiliar accents.
Expectations and prejudices which may lead to false assumptions or stereotyping. People
often hear what they expect to hear rather than what is actually said and jump to incorrect
conclusions.
Cultural differences. The norms of social interaction vary greatly in different cultures, as do the
way in which emotions are expressed. For example, the concept of personal space varies
between cultures and between different social settings.
Q5) Name some tools that can be used to bridge barriers in everyday communications.
Ans. Some tools that can be used to bridge barriers in everyday communications are
1. Active Listening
Active listening is a skill that can be acquired and developed with practice. 'Active listening' means,
actively listening. That is fully concentrating on what is being said rather than just ‘hearing’ the
message of the speaker. Active listening involves listening with all senses.
2. Use Simple Language
It’s important to remember the audience that you’re speaking to, and use language that can be easily
understood.
3. Give Constructive Feedback
Feedback is part of the communication cycle. While the feedback that we give the speaker/sender
may occasionally be negative, it is important that it be constructive in nature.
Q6) What are the important parts of communication?
Ans. Communication has three important parts:
1. Transmitting — The sender transmits the message through one medium or another.
2. Listening — The receiver listens or understands the message.
3. Feedback — The receiver conveys their understanding of the message to the sender in the form of
feedback to complete the communication cycle.
Q7. What are the various elements of communication?
Ans. The various elements of a communication cycle are:
Sender: the person beginning the communication.
Message: the information that the sender wants to convey.
Channel: the means by which the information is sent.
Receiver: the person to whom the message is sent.
Feedback: the receiver’s acknowledgement and response to the message.
Q8. Explain the different methods of Communication.
Ans.
Face-to-face informal There is nothing better than face-to-face communication. It helps the
communication
message to be understood clearly and quickly. Also, since body
language can be seen in this case; it adds to the effectiveness of the
communication.
e-mail e-mail can be used to communicate quickly with one or many
individuals in various locations. It offers flexibility, convenience and
low-cost.
It is effective when the same message has to go out to a large group
Notices/Posters
of people. Generally used for where email communication may not
be effective. For example, ‘Change in the lunch time for factory
worker,’ or ‘XYZ Clothing will remain closed for customers on
Sunday.’
Business Meetings Communication during business meetings at an organisation are
generally addressed to a group of people. It can be related to
business, management and organisational decisions.
Other Methods
There can be various other methods like social networks, message,
phone call for communication, newsletter, blog, etc.
Q9) What are the factors affecting the method of communication?
Ans. Choosing the right method of communication depends on
• Target audience
• Costs
• Kind/type of information
• Urgency/priority
The methods of communication you choose could affect your relationship with peers, supervisors and
customers. It is, therefore, vital that you spend considerable time and consider all factors choosing the
right methods to aid you in your tasks.
Q10) Explain Verbal Communication.
Ans.
Verbal communication includes sounds, words, language, and speech. Speaking is one of the most
effective and commonly used way of communicating. It helps in expressing our emotions in words. By
improving your verbal communication skills you will build rapport, and have a better connect.
Q11) What are the Type of Verbal Communication?
Interpersonal Communication This form of communication takes place between two individuals
and is thus a one-on-one conversation. It can be formal or
informal.
Examples
1. A manager discussing the performance with an employee.
2. Two friends discussing homework.
3. Two people talking to each other over phone or video call
Written Communication
This form of communication involves writing words. It can be
letters, circulars, reports, manuals, SMS, social media chats, etc.
It can be between two or more people.
Examples
1. A manager writing an appreciation e-mail to an
employee.
2. Writing a letter to grandmother enquiring about health.
Small Group Communication This type of communication takes place when there are more
than two people involved. Each participant can interact and
converse with the rest.
Examples
1. Press conferences
2. Board meetings
3. Team meetings
Public Communication This type of communication takes place when one individual
addresses a large gathering.
Examples
1. Election campaigns
2. Public speeches by dignitaries
MCQ:
Q1. The origin of the word communication is ____________
A) Communicate
B) Communicare
C) Compute
D) Computer
Answer (B)
Hide Answer
Q2. Types of words used for verbal communication?
A) Acronyms
B) Simple
C) Technical
D) Jargons
Answer (B)
Hide Answer
Q3. The first language which we learn or speak as a child ___________
A) Jargon
B) Dialect
C) Mother Tongue
D) Vernacular
Answer (C)
Hide Answer
Q4. Which of the following shows a positive facial expression?
A) Frowning while concentrating
B) Maintaining eye contact
C) Smiling continuously
D) Rolling up your eyes
Answer (B)
Hide Answer
Q5. By what method we can know what the receiver understood or got the message
A) transmitting
B) feedback
C) message
D) listening
Answer (B)
Hide Answer
Q6. What is a sentence?
A) A group of ideas.
B) A group of words that communicate a complete thought.
C) A set of rules to write correctly.
D) A set of words that is grammatically correct
Answer (B)
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Q7. Which type of word is generally not used in verbal communication.
A) Technical
B) Simple
C) Easy
D) Local Language
Answer (A)
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Q8. __________ can be presented by face
A) Gestures
B) Body Language
C) Para Language
D) Expressions
Answer (D)
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Q9. _____ are a group of words that together act as a grammatical units.
A) Imperative
B) Interrogative
C) Phrase
D) Exclamatory
Answer (C)
Hide Answer
Q10. Using abbreviations in communication leads to which type of communication
barrier
A) Language/ Linguistic
B) Physical
C) Cultural
D) Organisational
Answer (A)
Hide Answer
Q11.Coherent is one of the 7 C’s of effective communication. It means, the
communication should be smooth and ______ .
a) Short
b) Specific
c) Long
d) Logical
Q11.Communication has _______ important parts.
a) Two
b) Three
c) Four
d) Five
Q12.Shreya raised her hand to greet her uncle coming from distance. What type of non
verbal communication is this?
a. Gesture
b. Expression
c. Body Language
d. Eye movement
