Airtel Cloud Digital Limited Normal
IT Change Evaluation
Organization: Airtel Cloud Digital Limited Document No: 1.0
Department: Service Management Revision: 0.1
Section: Change Management Sheet: 1 of 6
Contents
1. Introduction........................................................................................................................................................ 3
2. Purpose................................................................................................................................................................. 3
3. Responsibilities................................................................................................................................................. 3
4. Responsibility Matrix...................................................................................................................................... 3
5. Change Impact Assessment..........................................................................................................................4
6. Change Request Form..................................................................................................................................... 4
7. Change evaluation plan.................................................................................................................................. 5
8. Change Evaluation during deployment...................................................................................................6
9. Change Evaluation after Deployment......................................................................................................6
Document No: Sheet: 1 of 6
Revision No: Issue Date: xx-xxx-xx
IT Change Evaluation
DOCUMENT REVISION CONTROL
REVIEWERS
Name Position Date
DISTRIBUTION
Date Distributed to Version Distribution format
APPROVALS
Date Version Approved by Designation Approval
remarks
Document No: Sheet: 2 of 6
Revision No: Issue Date: xx-xxx-xx
IT Change Evaluation
1. Introduction
When a business decides to make big changes to their existing infrastructure or
services, the ITIL Change Evaluation Process comes into play. To reduce the odds of
failure, this process is carried out independently for managing risks connected with
large changes.
The Change Management method uses Change Evaluation to undertake a Change
assessment at several points throughout a Change's lifecycle.
2. Purpose
ITIL Change Evaluation is used to examine significant Changes, such as the introduction
of a new service or a significant update to an existing service, are allowed to move to the
next step in their lifecycle.
3. Responsibilities
Change Manager- The Change Manager oversees the entire change lifecycle. His
main goal is to make it possible to make positive changes while minimizing the
impact on IT services. The Change Manager will refer the authorization of Changes
to the Change Advisory Board for major changes (CAB).
4. Responsibility Matrix
R-Responsible
A-Accountable
C-Consulted
I-Informed
ITIL Sub process Change Manager
Change evaluation prior to planning R R
Change evaluation prior to build AR
Change evaluation prior to deployment C R
Change evaluation after deployment I
Document No: Sheet: 3 of 6
Revision No: Issue Date: xx-xxx-xx
IT Change Evaluation
5. Change Impact Assessment
Summary of Impact
Organization needs to enhance its data storage capacity. Upgrading the systems may impact the
functioning of current previous version of IT systems.
Impact type Impact level
Functional Impact Low
Business Impact areas In Numbers ($)
6. Change Request Form
Change Requester Details
Date submitted: Company:
Date required: Department:
Requester name: Manager's name:
Email: Manager's email:
Phone: Manager's phone:
Basic details
Short Description: Extra option need to be added on the website
Detailed description:
Document No: Sheet: 4 of 6
Revision No: Issue Date: xx-xxx-xx
IT Change Evaluation
Justification:
Location:
Attachments:
Change Management Analysis
Category: Change Manager:
Type: Change Builder:
Item: Change Tester:
Impact: Assignment group:
Urgency: CAB members needed:
Priority: CIs involved:
Initial Risk Rating: Impacted Services:
Short term benefits:
Long term benefits:
Pros and Cons:
7. Change evaluation plan
Analyze a proposed big change before authorizing the Change planning phase
Change Plan Approver Pros
Change Manager Unnecessary Opinion will be taken
Stakeholders will be Interference is not from every
Stakeholder survey invitation
aware about the changes required stakeholder
Monitor ongoing key performance Change Manager It is important to know NA Management will soon
indicators about the success metrics implement the metrics
Document No: Sheet: 5 of 6
Revision No: Issue Date: xx-xxx-xx
IT Change Evaluation
8. Change Evaluation during deployment.
Before authorizing the Change deployment phase, the proposed changes are analyzed.
Deployment Activities Changes Approver
Deploy the software on the Extra feature added
on the website Software development
release date along with
manager
additional modifications
9. Change Evaluation after Deployment
To evaluate a major change after it has been implemented, to see if it has reached its
goals and to identify any lessons that can be learnt.
Deploy the software on the release date Extra feature added Agile approach needs to Agile approach will be
along with additional modifications on the website be implemented followed going forward
Release the software on the 5days prior Extra feature added The training effort yielded Set SLA standards
to the date on the website low scores from users for number of uses
Document No: Sheet: 6 of 6
Revision No: Issue Date: xx-xxx-xx
