KOSAI MOHAMMAD EZZAT

First District - Obour City – Cairo Egypt | +20100003083, +966530003838| kosaiezzat@gmail.com Linkedin Profile

Summary
As a dedicated professional, I've effectively restructured operational departments, meticulously orchestrated hotel openings, and
consistently elevated guest and team satisfaction. I've also demonstrated creativity by crafting innovative F&B concepts for
upcoming hotel renovations and newly opened properties. My unwavering commitment to providing guests with exceptional
experiences drives me to stay abreast of industry trends and uphold the hotel brand's promise. With a solid background in Food
Processing, Retail, Catering, and Hospitality Industries, I am well-equipped to excel in any role I undertake.
Skills
 Gap analysis and  PRP and environmental management  Inspection
 Compliance with NFSA regulations  IPM and pest management  Hospitality management
 Coaching  Food safety (BRC, HACCP)  Action Planning
 Ministry standards adherence  Quality Management Systems (GMP)  Hospitality
 POSI protocol implementation  COVID-19 protocol adherence  Supplier audits
 ISO 22000:2018 auditing  3rd party audit criteria application  Food & water analysis

Experience
Quality Assurance Manager 08/2023 to Current
Rixos Hotels & Resorts Egypt
 Orchestrated ISO 9001 implementation, cutting defects by 20% and boosting customer satisfaction by 15%.
 Spearheaded supplier quality program, slashing defects by 30% and improving delivery performance by 25%.
 Implemented a data-driven approach to quality control processes, utilizing statistical analysis and trend monitoring to
identify root causes of quality issues and drive continuous improvement initiatives, resulting in a 25% decrease in non-
conformance incidents
Director of Hygiene & Food Safety 03/2023 to 08/2023
Hilton Hotels & Resorts Egypt
 Implemented and maintained food safety protocols, ensuring compliance with regulatory standards.
 Led audits and inspections, identifying areas for improvement and implementing corrective actions.
 Fostered relationships with regulatory agencies and industry partners to stay updated on food safety trends and best
practices.
Regional Director of Hygiene & Food Safety 12/2021 to 03/2023
Concorde Elsalam Hotels & Resorts Cairo, Egypt
 Managed food safety and hygiene activities across multiple Concorde El Salam Hotels, ensuring compliance with local
and international regulations including HACCP.
 Oversaw Food Safety and Hygiene Managers in each hotel, ensuring adherence to company SOPs and brand standards.
 Implemented proactive quality and food safety programs to differentiate Concorde El Salam Hotels from competitors.
 Provided leadership, support, and mentoring to Food Safety Managers, conducted internal audits, and facilitated
continuous improvement initiatives to enhance food safety standards.
HSE & Quality Manager 01/2021 to 11/2021
Catering Plus for Banqueting and Facility Management Services Egypt
 Implemented health, safety, and quality management systems, ensuring compliance with regulations and external audits.
 Developed a positive health and safety culture, conducting risk assessments, site inspections, and investigations to
minimize incidents.
 Organized health and safety meetings, trainings, and food safety initiatives, liaising with external authorities and
developing internal networks for benchmarking.
Food Safety & Hygiene Manager 09/2019 to 12/2020
Semiramiss InterContinental Cairo IHG Group Cairo, Egypt
 Implemented and maintained food safety protocols and procedures for an iconic hotel with 723 rooms and 11 restaurants,
ensuring compliance with IHG standards and local regulations.
 Organized and conducted food safety meetings, trainings, and developed food safety committees to communicate actions
and ensure understanding among all Food & Beverage teams.
 Managed IHG Food Safety Manual implementation, documentation, and internal auditing, while collaborating with
external consultants and suppliers to evaluate production hygiene standards and address any gaps identified.
Assistant Quality Assurance & HACCP Manager 01/2017 to 09/2019
Hilton Hurghada Resort Red Sea, Egypt
 Monitored critical control points (CCP) and ensured adherence to food safety and quality standards at an iconic resort
with 401 keys, 7 restaurants & bars, and extensive guest facilities.
  Conducted sanitation verification, allergen testing, and inspections on equipment and facilities, maintaining accurate
record logs and documentation in compliance with Hilton HACCP manual standards.
 Implemented ISO 22000 Food Safety Management system and educated employees on food safety practices, ensuring
adherence to correct recipe guidelines and Hilton brand standards.
Hygiene Manager 01/2016 to 01/2017
Lulu Hypermarket (EMKE Group) New Cairo, Egypt
 Managed hygiene operations across seven departments within the Fresh Food division, ensuring adherence to strict
cleanliness and sanitation standards throughout all shifts.
 Developed comprehensive training programs for Fresh Food department workers at all levels, emphasizing personal
hygiene and proper operational procedures.
 Implemented rigorous hygiene protocols, including regular swab tests, equipment sterilization, and adherence to
chemical concentrations, while overseeing Integrated Pest Management (IPM) program effectiveness and coordinating
with regulatory bodies. Reported directly to the General Manager and Financial Manager as required.
Assistant Quality Assurance Manager 01/2015 to 01/2016
Food Lovers partner of Cook Door Egypt
 Reviewed and proposed amendments to procedures, conducted audits to identify weak points, and provided guidance for
improvement.
 Participated in training programs and represented the company in external audits, resolving customer complaints and
contributing to annual quality goals.
 Reported directly to Quality Assurance Manager, assisting in the development of product specifications and continuous
improvement initiatives.

Hygiene and Food Safety Supervisor 08/2013 to 01/2015

Department of Quality Assurance at Food Lovers Partner of Cook Door Egypt
 Controlled worker entry and monitored registration irregularities to ensure adherence to hygiene protocols.
 Supervised equipment cleanliness and disinfection procedures, ensuring compliance with standards and recording any
deviations for corrective action.
 Implemented color coding systems, prevented cross-contamination, supervised cleaning operations, and ensured
compliance with chemical concentrations and pest management programs. Reported directly to the Assistant Quality
Assurance Manager and Quality Assurance Manager as required.
Quality Control Engineer 06/2012 to 01/2013
Halwani Brothers Jeddah, Saudi Arabia
 Conducted interim control of production processes, ensuring adherence to product specifications at each stage and
identifying non-conformities.
 Implemented corrective actions for defective products, distinguishing flawed items and reporting recommendations to
the Quality Control Supervisor.
 Maintained accurate records of quality management activities, including sampling, temperature monitoring, and
personnel compliance, ensuring compliance with standards and facilitating internal audits.
Education
Master of Science: Quality Assurance & Food Safety Management System 2021
Cairo University Egypt
Post-graduation Diploma: Quality Assurance & Food Safety Management Systems 2015
Ain Shams University Egypt
Bachelor of Science: Biology & Chemistry 2012
Ain Shams University Egypt
Certifications
 Aug 2015 ISO 22000-Food Safety Management Systems Auditor/Lead Auditor Training Course Based on FSSC – SGS
Egypt – Good (72,5%).
 Issued by Dr.YehyaElsamragy.Training Consultant- SGS Egypt – 5 days course.
 July 2015Advanced Food Hygiene Training – TUV Noord Egypt. Issued by Dr,Noor Mohamed. Training Manager- TUV
Noord- 5 days course.
 July 2017 Food Safety Skills Development Course-Supporting The Transition to Employment in the Tourism TVET
Issued by Mr.MoustafaAttia – 5 days course.
 Aug 2018 Departmental Train the Trainers Program CDRTIFICATE- Hilton Hotels & Resorts- 5 days course.
 Sep 2020High-Field Level 4 International Award in HACCP Management for Catering – EPIC- 5 days online Course.