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Emotions and Workplace Dynamics

The document discusses how emotions significantly influence behavior and decision making in personal and workplace settings. It examines emotions, moods, and affect, as well as individual differences in emotional experiences. It also explores the role of emotions in organizations and emotional labor, intelligence, and stress in the workplace.

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6 views2 pages

Emotions and Workplace Dynamics

The document discusses how emotions significantly influence behavior and decision making in personal and workplace settings. It examines emotions, moods, and affect, as well as individual differences in emotional experiences. It also explores the role of emotions in organizations and emotional labor, intelligence, and stress in the workplace.

Uploaded by

xavslack
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Introduction to Emotions

 Power of Emotions: Emotions significantly influence behavior and decision-


making in personal and workplace settings.
 Neurological Basis: Decision-making is intertwined with emotional reactions.
 Motivation and Inhibition: Emotions can motivate or inhibit behavior,
impacting workplace outcomes.

Emotions, Affect, and Moods

 Emotions: Brief, specific responses to incidents, associated with facial


expressions and action tendencies.
 Moods: More general, lasting feelings not tied to specific events.
 Affect: Broad range of feelings, from unpleasant to pleasant (valence) and
agitated to calm (arousal).

Individual Differences

 Variability in Emotional Experience: Differences in experiencing and


expressing emotions due to individual traits.
 Positive and Negative Trait Affect: Influences frequency of positive or
negative emotions, impacting well-being and workplace behavior.

Emotions in Organisations

 Shift in Perspective: Recognition of emotions' role in organizational behavior


(OB), influencing a wide range of workplace outcomes.
 Affective Events Theory (AET): Explains the link between daily emotional
experiences and job performance, satisfaction, and behavior.

OB in Practice

 Emotional Labour: Managing emotions to meet job requirements, involving


genuine acting, surface acting, and deep acting strategies.
 Consequences of Emotional Labour: Potential for emotional exhaustion and
impact on employee well-being.

Emotional Intelligence (EI)

 Definition and Importance: Ability to perceive, use, understand, and regulate


emotions, crucial for successful job performance.
 Four Branch Model of EI: Involves perceiving, using, understanding, and
regulating emotions, with potential for development and training.

Stress in Organisations

 Definition and Impact: Response to excessive demands, with potential


positive and negative outcomes.
 Sources of Stress: Environmental, organisational, and personal factors.
 Consequences: Psychological, behavioral, and physical effects of stress,
including burnout.
 Individual Differences in Stress Response: Influence of personality traits,
experience, and coping strategies on stress response.
 Stress Management: Organisational strategies to reduce work-related stress
and prevent burnout.

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