GRI CONTENT

INDEX
 Inditex · 2019 Annual Report

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This report has been prepared in accordance with the Assurance Engagements Other than Audits or Review of
comprehensive option of the GRI Sustainability Reporting Historical Financial Information, issued by the International
Standards. Auditing and Assurance Standard Board (IAASB), and with
Guideline on attestation engagements of the Statement on
Inditex adheres to the United Nations Global Compact Non-financial Information issued by the ICJCE (Institute of
since 2001. In the GRI Content Index of this Report, Certified Public Accountants of Spain). These disclosures
which also doubles as a Communication on Progress, can be found in the GRI Content Index and are marked with
the different parts of the document related to each of the this symbol:
Global Compact principles are indicated.

The following principles for defining report content included

Global Compact Principles
in the GRI Standard 101: Foundation 2016 have been used
Principle 1. Businesses should support and respect the
for the elaboration of this report:
protection of internationally proclaimed Human Rights.
--Stakeholder inclusiveness: Inditex identifies and keeps
a constant dialogue with its stakeholders. By doing this, Principle 2. Businesses should make sure that they are not
the Group is able to describe its further response to its complicit in Human Rights abuses.
stakeholders’ expectations and interests.
Principle 3. Businesses should uphold the freedom of
--Sustainability context: Inditex contributes, or pretends association and the effective recognition of the right to
to do so in the future, to the improvement of the collective bargaining.
economic, environmental and social trends, advances
and conditions, at a local, regional or global level, all of Principle 4. Businesses should uphold the elimination of all
them interconnected. forms of forced and compulsory labour.

--Materiality: Inditex covers those aspects and indicators Principle 5. Businesses should uphold the effective
which best reflect the organisation’s most significant abolition of child labour.
social, environmental and economic impacts, or those
which could be substantially influential on its stakeholders’ Principle 6. Businesses should uphold the elimination of
evaluations and decisions. discrimination in respect of employment and occupation.

--Completeness: the scope of the material topics Inditex Principle 7. Businesses should support a precautionary
is using and the definition of the information’s boundary approach to environmental challenges.
must be enough to reflect the social, economic and
environmental significant impacts and to allow that Principle 8. Businesses should undertake initiatives to
stakeholders are able to evaluate the Group’s performance promote greater environmental responsibility.
during the fiscal year.
Principle 9. Businesses should encourage the development
A selection of 40 GRI disclosures identified in the and diffusion of environmentally friendly technologies.
materiality analysis carrried out by Inditex were reviewed
by Deloitte S.L., pursuant to the revised International Principle 10. Businesses should work against corruption in
Standard on Assurance Engagements (ISAE) 3000, all its forms, including extortion and bribery.

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For the GRI Content Index Service, GRI Services reviewed that
the GRI content index is clearly presented and the references
for all disclosures included align with the appropriate
sections in the body of the report.

Global
GRI External Compact
Standard Disclosure Page number(s), URL and/or direct answer Omissions assurance principles

GRI 101: FOUNDATION 2016

General Disclosures
GRI 102: GENERAL DISCLOSURES 2016
ORGANIZATIONAL PROFILE
102-1 Name of the organization Industria de Diseño Textil, S.A.
102-2 Activities, brands, products, and services 19-33
102-3 Location of headquarters Avenida de la Diputación s/n
Edificio Inditex, Arteixo, A Coruña, España
102-4 Location of operations 391-397
102-5 Ownership and legal form 264-265, 350
102-6 Markets served 391-397
102-7 Scale of the organization 12, 14-15
102-8 Information on employees and other workers 14, 62-63, 69 Pages 450-451 Principle 6
The distribution of employees by contract type (permanent/
temporary) by region is: America 76% of permanent contracts
(24% temporary), Spain 75% of permanent contracts (25%
temporary), Europe - excluding Spain - 71% permanent contracts
(29% temporary) and Asia and the rest of the world 51% of
permanent contracts (49% temporary)
102-9 Supply chain 15, 89, 100-101, 319 Pages 450-451
102-10 Significant changes to the organization and 100-103, 401-403
its supply chain
102-11 Precautionary Principle or approach 422-428
102-12 External initiatives 50, 77, 100-103, 310-314
102-13 Membership of associations 4-5, 84, 97, 100-103, 310-314

STRATEGY
102-14 Statement from senior decision-maker 6-7
102-15 Key impacts, risks, and opportunities 404-407

ETHICS AND INTEGRITY

102-16 Values, principles, standards, and norms 38, 51, 305-306 Principle 10
of behavior Code of Conduct and Responsible Practices:
https://www.inditex.com/en/how-we-do-business/right-to-wear
102-17 Mechanisms for advice and concerns about 306 Principle 10
ethics

GOVERNANCE
102-18 Governance structure 264, 271, 283-299
102-19 Delegating authority 283-300
102-20 Executive-level responsibility for economic, 298
environmental, and social topics
102-21 Consulting stakeholders on economic, 44-45, 57
environmental, and social topics
102-22 Composition of the highest governance body 271-274
and its committees
102-23 Chair of the highest governance body 272
102-24 Nominating and selecting the highest 277-279, 290-293
governance body

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102-25 Conflicts of interest 301-302
102-26 Role of highest governance body in setting 269-271
purpose, values, and strategy
102-27 Collective knowledge of highest governance 280
body
102-28 Evaluating the highest governance body’s 280-282
performance
102-29 Identifying and managing economic, 56-57, 269-271, 296-297, 299, 417
environmental, and social impacts
102-30 Effectiveness of risk management processes 417, 428-429
102-31 Review of economic, environmental, and 280-281
social topics
102-32 Highest governance body’s role in The Board of Directors is the body in charge of reviewing and
sustainability reporting approving the issuance of the Annual Report
102-33 Communicating critical concerns 44-45, 283-300, 306-307
102-34 Nature and total number of critical concerns 267-268, 285-290
102-35 Remuneration policies 296
For more information, please refer to the 2019Annual Report
on Remuneration of Directors (sections A.1 and A.2) which is
available at: https://www.inditex.com/en/compliance/corporate-
governance/report-on-remuneration-of-directors
102-36 Process for determining remuneration 293-296
For further information, please refer to the 2019 Annual Report on
Remuneration of Directrors (sections A.1.1 and A.1.5) which is
avaialble at: https://www.inditex.com/en/compliance/corporate-
governance/report-on-remuneration-of-directors
102-37 Stakeholders’ involvement in remuneration 266-268
For further information, please refer to the 2019 Annual Report
on Remuneratrion of Directors (section A.4) which is available at:
https://www.inditex.com/en/compliance/corporate-governance/
report-on-remuneration-of-directors
102-38 Annual total compensation ratio 70, 300-301
102-39 Percentage increase in annual total 70, 300-301
compensation ratio

STAKEHOLDER ENGAGEMENT
102-40 List of stakeholder groups 44
102-41 Collective bargaining agreements 71, 104-108, 111 Principle 3
102-42 Identifying and selecting stakeholders 44-45
102-43 Approach to stakeholder engagement 44-46, 56
102-44 Key topics and concerns raised 57, 330-331

REPORTING PRACTICE
102-45 Entities included in the consolidated 391-397
financial statements
102-46 Defining report content and topic Boundaries 56-57, 330-331
102-47 List of material topics 57, 330-331
102-48 Restatements of information 15, 89
For information with organizative or temporal scope different from
previous years, the clarifications are described in the information
itself
102-49 Changes in reporting 57, 407
102-50 Reporting period The Annual Report reflects the economic, social and
environmental performance of the Inditex Group in fiscal year
2019, which runs from 1 February 2019 until 31 January 2020
102-51 Date of most recent report June 2019
102-52 Reporting cycle Annual
102-53 Contact point for questions regarding the 468
report
102-54 Claims of reporting in accordance with the This report has been prepared in accordance with the GRI
GRI Standards Standards: Comprehensive option
102-55 GRI content index 454
102-56 External assurance 450-451

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GRI External Compact
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Material topics
DIVERSITY, EQUALITY AND INCLUSION
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 60-61
components For further information please refer to Annex IV of the
Consolidated Annual Accounts 2019 (Statement on Non-Financial
Information, p.47-51) which is available at: www.inditex.com/
documents/10279/645708/Annual+Accounts+2019+Consolidads.
pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
103-3 Evaluation of the management approach 14, 62
For further information please refer to Annex IV of the
Consolidated Annual Accounts 2019 (Statement on Non-Financial
Information, p.47-51) which is available at: www.inditex.com/
documents/10279/645708/Annual+Accounts+2019+Consolidads.
pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
GRI 405: DIVERSITY AND EQUAL OPPORTUNITY 2016
405-1 Diversity of governance bodies and 68-69 The age breakdown is not available in Pages 450-451 Principle 6
employees For further information please refer to Annex IV of the the company's systems for the governing
Consolidated Annual Accounts 2019 (Statement on Non-Financial bodies. Inditex is working on improving
Information, p.44-47) which is available at: www.inditex.com/ its reporting systems with a view to
documents/10279/645708/Annual+Accounts+2019+Consolidads. disclosing this information in 2021.
pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
405-2 Ratio of basic salary and remuneration of 70 The women and men remuneration Pages 450-451 Principle 6
women to men comparison by professional category is not
available with the level of disaggregation
required in the company's systems. Inditex
is working on improving its reporting
systems with a view to disclosing this
information in 2022.
OTHER DISCLOSURES: DIVERSITY AND EQUAL OPPORTUNITIES
AF27 Policy and actions to protect the pregnancy Information related to work-life balance can be found at Annex
and maternity rights of women workers IV of the Consolidated Annual Accounts 2019 (Statement on
Non-Financial information, p.50-51), which is available at: www.
inditex.com/documents/10279/645708/Annual+Accounts+2019+
Consolidads.pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
AF32 Actions to address gender discrimination 60-61
and to provide opportunities for the advancement of For further information please refer to Annex IV of the
women workers Consolidated Annual Accounts 2019 (Statement on Non-Financial
Information, p.47-51) which is available at: www.inditex.com/
documents/10279/645708/Annual+Accounts+2019+Consolidads.
pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
GRI 406: NON-DISCRIMINATION 2016
406-1 Incidents of discrimination and corrective The Inditex Group did not register any instances of discrimination Pages 450-451
actions taken that had implied violations of human rights through the available
channels in 2019.

LABOUR PRACTICES (OWN OPERATIONS)

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 60-61, 68
components
103-3 Evaluation of the management approach 14, 68-70
GRI 401: EMPLOYMENT 2016
401-1 New employee hires and employee turnover In 2019 Inditex hired 2,225 new employees, 94% of whom female. Pages 450-451 Principle 6
88% of new hires are under the age of 30 years, 12% are aged
between 30 and 50; and the remaining are over the age of 50. The
majority of new hires were concentrated in Europe.
Turnover at the Inditex Group, including voluntary departures,
was 50%, 49% among women and 53% among men. By age,
turnover among the under the age of 30 was 87%; among those
aged between 30 and 45, it was 12%; and among those over 50,
it was 1%. Turnover varied significantly by region: it was 129% in
Asia, followed by 78% in the Americas, 48% in Europe (excluding
Spain) and 18% in Spain
401-2 Benefits provided to full-time employees that The Group provides the same benefits to temporary and part-time
are not provided to temporary or part-time employees workers as it does to full-time workers

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401-3 Parental leave In 2019, 100% of our employees in Spain (48,687 people) were Information corresponding to Spain, Pages 450-451 Principle 6
entitled to parental leave (36,278 women and 12,409 men). international related data is not available
2,353 people enjoyed maternity and paternity leave (1,902 women with the level of disaggregation required in
and 451 men), practically all of them returning to their jobs: the company's systems. Inditex is working
2,319 (1,892 women and 427 men). Therefore, the return to work on improving its reporting systems with
rate is 98.6% (99.5% in the case of women and 94.7% in the a view to disclosing this information in
case of men). 2022.
The number of people working for the Group 12 months after
having come back from maternity/paternity leaves is 2,034 (1,640
women and 394 men), the retention rate amounting to 93.9%
(93.2% for women and 97.0% for men).
OTHER DISCLOSURES: EMPLOYMENT
AF22 Policy and practices regarding the use of 69
employees with non-permanent and non-fulltime
AF23 Policy regarding the use of home working Information related with work-life balance can be found at Annex
IV of the Consolidated Annual Accounts 2019 (Statement on
Non-Financial information, p.50-51), which is available at:
www.inditex.com/documents/10279/645708/Annual+Accounts+2
019+Consolidads.pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
GRI 402: LABOR/MANAGEMENT RELATIONS 2016
402-1 Minimum notice periods regarding The collective bargaining agreements in force do not include Principle 3
operational changes aminimum notice period for officially communicating significant
operational changes at Inditex. However, whenever significant
developments occur, they are duly announced with the notice
period(s) provided for in prevailing labour law (article 41 of the
Spanish Workers’ Statute).
OTHER DISCLOSURES: LABOUR/MANAGEMENT RELATIONS 2016
AF29 Percentage of workplaces where there is one 35% of Inditex's workplaces have workers representatives.
or more independent trade union(s)
AF30 Percentage of workplaces where, in the absence The Group does not participate in worker-management
of a trade union, there are worker-management committees in the absence of a trade unions.
committees, broken down by country.
GRI 403: OCCUPATIONAL HEALTH AND SAFETY 2016
403-1 Workers representation in formal joint The existing committees represent all workers (management and
management-worker health and safety committees employees) at the same level and all of the agreements reached
are confirmed by management.
403-2 Types of injury and rates of injury, 73 Pages 450-451
occupational diseases, lost days, and absenteeism, In 2019 there were no work-realated fatalities registered.
and number of work-related fatalities The available information related with absenteeism and
occupational diseases can be found at Annex IV of the
Consolidated Annual Accounts 2019 (Statement on Non-Financial
information, p.62-65), which is available at: www.inditex.com/
documents/10279/645708/Annual+Accounts+2019+Consolidads.
pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
403-3 Workers with high incidence or high risk of As a general rule, the Group’s employees are not involved in
diseases related to their occupation activities that present a high incidence or risk of specific serious
diseases.
403-4 Health and safety topics covered in formal All of the committees reach agreements related with worker health
agreements with trade unions and safety. During the reporting period, Inditex had agreements
in effect with unions at the local and international levels which
address aspects such as personal protective equipment,
periodic inspections, skills training and education and grievance
mechanisms, among others
OTHER DISCLOSURES: OCCUPATIONAL HEALTH AND SAFETY
AF31 Initiatives and programs to respond to, reduce, Information related with the prevention of muscle and
and prevent the occurrence of musculoskeletal bone injuries can be found at Annex IV of the Consolidated
disorders Annual Accounts 2019 (Statement on Non-Financial
information, p.60), which is available at: www.inditex.com/
documents/10279/645708/Annual+Accounts+2019+Consolidads.
pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
GRI 407: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING 2016
407-1 Operations and suppliers in which the right 104-108, 111, 144 Principle 3
to freedom of association and collective bargaining Inditex's Code of Code of Conduct and Responsible Practices
may be at risk specifically addresses the right to freedom of association and
collective bargaining. This Code applies to all of the Group's
operations. The Code of Conduct for Manufacturers and
Suppliers, which applies to all of the Group's suppliers, also
enshrines this right. The Code of Conduct for Manufacturers and
Suppliers Compliance Programme assesses compliance with
workers’ right to freedom of association

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GRI External Compact
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OTHER DISCLOSURES : WAGES AND HOURS
AF25 Policy and practices on wage deductions that Inditex does not have policies or practices for wage deductions
are not mandated by law that are not mandated by law
AF26 Policy on working hours, including definition In accordance with the Group's Code of Conduct and Responsible
of overtime, and actions to prevent excessive and Practices, weekly working hours and overtime shall not exceed the
forced overtime legal limit established by the legislation of each country. Overtime
will always be voluntary and paid in accordance with the law.
Furthermore, the Inditex Group's Policy on Human Rights
includes the rejection of any form of forced or compulsory labor,
as defined in ILO's Convention number 29. The foregoing applies
to both its own employees and its supply chain and to any natural
and / or legal person related to Inditex. In addition, the Code of
Conduct itself defends and promotes compliance with human
and labor rights and commits to the application of regulations
and good practices in terms of conditions of employment, health
and safety in the workplace, not allowing any form of violence,
harassment or abuse at work

ATTRACTING AND RETAINING TALENT

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its components 64-67
103-3 Evaluation of the management approach 14, 62, 64-65

DEVELOPMENT OF HUMAN CAPITAL

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its components 64-67
103-3 Evaluation of the management approach 64-65
GRI 404: TRAINING AND EDUCATION 2016
404-1 Average hours of training per year per 64-65 Pages 450-451 Principle 6
employee The average hours of training for fiscal year 2019 has been 17.5
hours per employee (17.8 hours in the case of women and 16.6
hours in the case of men). The data pertaining to training broken
down by gender is available in 44 countries representing 94% of
teh Group's employees
404-2 Programs for upgrading employee skills and 64-67, 80, 95
transition assistance programs 95% of the Group's employees are under the age of 45, which is
why the Group does not foresee the need to develop programmes
to assist employees in managing career endings in the near future
404-3 Percentage of employees receiving regular 281-282 Principle 6
performance and career development reviews All of our people have a performance review at least once a
year, and each brand carries out this process according to its
management model. In the case of the stores, the conversation
about performance is continuous, linked to the contribution
of each person to the objectives of the store, and focused on
professional development, in line with one of our characteristic
features, internal promotion. In the case of offices and at least
once a year, the objectives and performance of each person are
discussed individually and the objectives for the next period
are set. In addition, dialogue is established to promote the
professional development of the employee and learn about
its concerns. Variable remuneration is totally linked to the
Company's results and to the contribution of each person to its
achievement

WOMEN EMPOWERMENT
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its components 60-61, 118-122
103-3 Evaluation of the management approach 60, 68, 118, 120-122

RESPONSIBLE PURCHASING PRACTICES

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its components 84-86, 94-95
103-3 Evaluation of the management approach 15, 84, 95, 112-113

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OTHER DISCLOSURES: CAPACITY BUILDING
AF5 Strategy and scope of efforts to strengthen 66, 80, 95, 113
capacity of management, workers and other staff to
improve in social and environmental performance.
OTHER DISCLOSURES: BUSINESS INTEGRATION
AF6 Policies for supplier selection, management, 89-90, 142, 144-146 Pages 450-451
and termination Inditex’s Code of Conduct for Manufacturers and Suppliers
stipulates the standards and requirements to which suppliers
looking to form part of Index’s supply chain are bound. It can
be retrieved from Inditex's website at: www.inditex.com/en/our-
commitment-to-people/our-suppliers
AF17 Actions to identify and mitigate business 93, 142-146
practices that affect code compliance
OTHER DISCLOSURES: EMPLOYMENT
AF24 Policy on the use and selection of labour 98-104, 116, 140
brokers, including adherence to relevant ILO Inditex analyses and monitors compliance with its Sustainability
Conventions Strategy by suppliers by means of its Code of Conduct for
Manufacturers and Suppliers Compliance Programme

PROMOTION OF SOCIALLY SUSTAINABLE PRODUCTION ENVIRONMENTS

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its components 76-77, 98-103
103-3 Evaluation of the management approach 15, 101, 142-144, 319-321
GRI 412: HUMAN RIGHTS ASSESSMENT 2016
412-1 Operations that have been subject to human 15, 142-144, 321 Principle 1
rights reviews or impact assessments and 2
412-2 Employee training on human rights policies 102 Principle 1
or procedures During 2019, progress has been made in due diligence
processes in the supply chain. Thus, hand in hand with the Shift
organization, our Social Sustainability teams in the countries that
concentrate practically all of Inditex's production have received
training in Human Rights and in the processes inspired by the
United Nations Guiding Principles on Business and Human
Rights, to identify and prioritize the potential impacts on Human
Rights and on the different groups
412-3 Significant investment agreements and 102, 104, 140-141 Principle 2
contracts that include human rights clauses or that
underwent human rights screening
GRI 414: SUPPLIER SOCIAL ASSESSMENT 2016
414-1 New suppliers that were screened using 15, 89, 142-144, 321 Pages 450-451 Principle 2
social criteria
414-2 Negative social impacts in the supply chain 144-147 Principle 2
and actions taken
OTHER DISCLOSURES: AUDIT PROCESS
AF2 Parties and personnel engaged in code of 15, 125, 142
conduct compliance function Compliance Programme: https://www.inditex.com/en/our-
commitment-to-people/our-suppliers/continuous-improvement
AF3 Compliance audit process 89, 101, 142
Social Audit Process: https://www.inditex.com/en/our-
commitment-to-people/our-suppliers/continuous-improvement
AF8 Number of audits conducted and percentage of 15, 89, 92-93, 142-144, 321 Pages 450-451
workplaces audited
OTHER DISCLOSURES: GRIEVANCE PROCEDURES
AF4 Policy and procedures for receiving, 306-307
investigating, and responding to grievances and
complaints
OTHER DISCLOSURES: NON-COMPLIANCE FINDINGS
AF9 Incidents of non-compliance with legal 144
requirements or collective bargaining agreements
on wages
AF10 Incidents of non-compliance with overtime 144
standards
AF11 Incidents of non-compliance with standards 144
on pregnancy and maternity rights
AF12 Incidents of the use of child labour 144 Pages 450-451
AF13 Incidents of non-compliance with standards 144 Pages 450-451
on gender discrimination

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AF14 Incidents of non-compliance with code of 144 Pages 450-451
conduct
AF15 Analysis of data from code compliance audits 142-145
OTHER DISCLOSURES: REMEDIATION
AF16 Remediation practices to address non- 92, 142, 144-146, 321 Pages 450-451
compliance findings

RESPECT FOR HUMAN AND LABOUR RIGHTS IN THE SUPPLY CHAIN

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 330
103-2 The management approach and its components 45, 51, 76-77, 98-141
103-3 Evaluation of the management approach 101, 144
GRI 408: CHILD LABOR 2016
408-1 Operations and suppliers at significant risk for 142-145 Principle 5
incidents of child labor Inditex's Code of Manufacturers and Suppliers Compliance
Programme assesses the level of compliance with prohibition of
child labour, as stated in said Code. The Code is applicable to all
of the Group’s operations and suppliers
GRI 409: FORCED OR COMPULSORY LABOR 2016
409-1 Operations and suppliers at significant risk 142-145 Principle 4
for incidents of forced or compulsory labor Inditex's Code of Manufacturers and Suppliers Compliance
Programme assesses the level of compliance with prohibition of
forced labour, as stated in said Code. The Code is applicable to
all of the Group’s operations and suppliers
OTHER DISCLOSURES: CODE OF CONDUCT
AF1 Code of conduct content and coverage 142
Code of Conduct and Responsible Practices: www.inditex.com/en/
how-we-do-business/right-to-wear
Code of Conduct for Suppliers and Manufacturers: www.inditex.
com/en/our-commitment-to-people/our-suppliers
Compliance Programme: www.inditex.com/en/our-commitment-
to-people/our-suppliers/continuous-improvement
AF7 Number and location of workplaces covered by 89, 142-144 Pages 450-451
code of conduct The Code of Conduct for Manufacturers and Suppliers applies to
100% of Inditex’s suppliers and manufacturers. For further supply
chain identification information, please visit Inditex's website:
www.inditex.com/en/our-commitment-to-people/our-suppliers

TRANSPARENCY AND TRACEABILITY OF THE SUPPLY CHAIN

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its components 76-77, 91-92, 97
103-3 Evaluation of the management approach 89, 319

PROTECTION OF BIODIVERSITY
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 330
103-2 The management approach and its 76, 84-87
components Inditex's Biodiversity Policy (www.inditex.com/
documents/10279/242165/Biodiversity+Strategy_Inditex.pdf/
b1954ead-d283-43f2-acff-31329f56879a) sets out its goals in the
biodiversity protection and conservation arena. The policy was
designed bearing in mind the principles established in the United
Nations Convention on Biological Diversity and acknowledging
the work of the International Union for Conservation of Nature
(IUCN). To guarantee application of this strategy, these principles
are layered into the master plans of each of the key areas
comprising the business model.
103-3 Evaluation of the management approach 77, 86-87
GRI 304: BIODIVERSITY 2016
304-1 Operational sites owned, leased, managed Not applicable. The lands owned by Principle 8
in, or adjacent to, protected areas and areas of high Inditex are neither adjacent to nor located
biodiversity value outside protected areas within protected areas or areas of high
biodiversity value, so that the Group
does not generate significant impacts on
biodiversity
304-2 Significant impacts of activities, products, 84-87 Principle 8
and services on biodiversity

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304-3 Habitats protected or restored Not applicable. Inditex’s business is to Principle 8
distribute fashion garments (clothing,
footwear, accessories and homewear)
which it procures as finished products
from its suppliers; as a result there are no
habitats protected or restored as a result of
its business activities
304-4 IUCN Red List species and national Not applicable. Inditex’s business is to Principle 8
conservation list species with habitats in areas distribute fashion garments (clothing,
affected by operations footwear, accessories and homewear)
which it procures as finished products
from its suppliers; as a result there are no
habitats affected by its business operations

SUSTAINABLE PRODUCT
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 76, 80, 82-87, 175
components In its Code of Conduct, Inditex commits to minimize the
environmental impact throughout the life cycle of its products
103-3 Evaluation of the management approach 77, 83-85
GRI 301: MATERIALS 2016
301-1 Materials used by weight or volume 84 Pages 450-451 Principle 7
301-2 Recycled input materials used 14, 84-85 Pages 450-451 Principle 8
301-3 Reclaimed products and their packaging 14, 176-177, 182-183 Pages 450-451 Principle 8
materials

MANAGEMENT OF CHEMICAL SUBSTANCES AND SUSTAINABLE PROCESSES IN MANUFACTURING

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 76, 87, 148-151, 155
components
103-3 Evaluation of the management approach 14, 149-150, 156-157, 322-323
GRI 306: EFFLUENTS AND WASTE 2016
306-1 Water discharge by quality and destination 174 Principle 8
www.inditex.com/en/our-commitment-to-the-environment/water
306-2 Waste by type and disposal method 180-183 Information on waste generated in own Pages 450-451 Principle 8
None of the waste generated is disposed of through deep-well stores is not available with the level of
injection or stored in-situ disaggregation required in the company's
systems. Inditex has several ongoing
projects in order to be able to disclose this
information in 2023.
306-3 Significant spills There were no significant spills during the reporting period. With the Principle 8
aim of preventing them in the supply chain, the Inditex Group has
committed with the Zero Discharge of Hazardous Chemicals and has
joined the Changing Markets Foundation initiative whose aim is to
manufacture a viscose that is responsible and sustainable at every
step of the value chain. This will improve the management of waste
and yield greater control over the productive process. Similarly,
Inditex also supports the Roadmap towards responsible viscose &
modal fibre manufacturing championed by this organisation
306-4 Transport of hazardous waste Inditex does not transport, import or export any of the waste Principle 8
classified as hazardous in the Basel Convention in any of the
countries in which it operates
306-5 Water bodies affected by water discharges 174 Principle 8
and/or runoff The water consumed at Inditex is discharged through the sewage
networks and this is done with all the corresponding permits. In the
event of incidents, Inditex analyses their root causes and searches for
appropriate solutions. As a result, the organisation's water discharges
and runoffs do not have a significant impact on water bodies and
their habitats. As for its suppliers, and framed the pledge made
in November 2012 to attain zero discharge of unwanted chemical
substances by 2025, Inditex is working together with its suppliers
under the scope of its 'Water in the Supply Chain Master Plan' in
order to promote the sustainable use of this vital resource. Since
2016, we have been working on the provision of technical training
in this supply chain, a project which consists of assessing our
suppliers' environmental records and their technical capabilities with
a view to helping them improve their environmental performance and,
thus, build a more sustainable production chain and move towards
zero discharges by 2020.
To learn more, please visit www.wateractionplan.com, specifically the
'Detox commitment' tab.
Also please see https://www.inditex.com/en/our-commitment-to-the-
environment/water

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GRI External Compact
Standard Disclosure Page number(s), URL and/or direct answer Omissions assurance principles
GRI 308: SUPPLIER ENVIRONMENTAL ASSESSMENT 2016
308-1 New suppliers that were screened using 15, 89, 93, 321 Pages 450-451 Principle 8
environmental criteria
308-2 Negative environmental impacts in the supply 93, 148-151 Pages 450-451 Principle 8
chain and actions taken
OTHER DISCLOSURES: MATERIALS
AF18 Programmes to replace organic-based 87, 150-151, 153-154
adhesives and primers with water-based adhesives
and primers
AF19 Practices to source safer alternative 87, 322-323
substances to those on the restricted substances
list, including description of associated management
systems
AF20 List of environmentally preferable materials 84-87
used in apparel and footwear products

PRODUCT QUALITY, HEALTH AND SAFETY

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 76, 152-155
components
103-3 Evaluation of the management approach 14, 149-150, 156-158, 322-323
GRI 416: CUSTOMER HEALTH AND SAFETY 2016
416-1 Assessment of the health and safety impacts 14, 149, 155-158, 322-323 Pages 450-451
of product and service categories We have the most demanding product health and safety standards
in place, a mandatory reference in the manufacturing practices of
all the suppliers that make up our supply chain, and of general
and mandatory application to all the items we commercialize (the
items not included in the scope of the Group's health and safety
standards have reports of minimum requirements generated
specifically according to the legal requirements applicable to the
typology of products and commercialization markets)
416-2 Incidents of non-compliance concerning the 158, 323 Pages 450-451
health and safety impacts of products and services

PRODUCT INFORMATION AND LABELLING

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 76, 82
components
103-3 Evaluation of the management approach 77, 83, 97
GRI 417: MARKETING AND LABELING 2016
417-1 Requirements for product and service 83
information and labeling The Group’s product health and safety standards are compulsory
across the entire production chain (100%).
417-2 Incidents of non-compliance concerning No significant incidents of non-compliance with the requirements
product and service information and labeling or voluntary codes concerning product information and labelling
were recorded through any of the available channels in 2019
417-3 Incidents of non-compliance concerning The Inditex Group did not record significant incidents of non-
marketing communications compliance concerning marketing communications through any of
the available channels in 2019

ANIMAL WELFARE
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 87
components The Inditex Group applies responsible production standards
in relation to the use of products of animal origin. Inditex has
a specific animal welfare strategy (www.inditex.com/en/our-
commitment-to-the-environment/closing-the-loop/sustainable-
materials/animal-welfare) and a dedicated biodiversity
strategy (www.inditex.com/documents/10279/242165/
Biodiversity+Strategy_Inditex.pdf/b1954ead-d283-43f2-
acff-31329f56879a) which stipulate the management criteria
applicable across its value chain.

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GRI External Compact
Standard Disclosure Page number(s), URL and/or direct answer Omissions assurance principles
103-3 Evaluation of the management approach 87
Inditex's environmental responsibility pledge includes ethical
standards regarding the use of products of animal origin. To learn
more: www.inditex.com/en/our-commitment-to-the-environment/
closing-the-loop/sustainable-materials/animal-welfare

CIRCULARITY
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 76, 80, 160-162, 175-178, 180-183
components
103-3 Evaluation of the management approach 15, 77, 80, 179, 183

ENERGY AND CLIMATE CHANGE

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its 57, 330
Boundary
103-2 The management approach and its 76, 160-163, 170, 172-173
components We have a dedicated Energy Strategy (www.inditex.com/
documents/10279/242114/Inditex+Global+Energy+Strategy/606
a5ac4-1381-4672-9ad0-a192032479a2) and we are working to
minimise our impact on climate change by taking action all along
the value chain. To this end we are streamlining our logistics
processes, promoting energy efficiency in our facilities and
making progress on our commitment to using renewable sources
of energy.
103-3 Evaluation of the management approach 77, 163-165, 171, 324
GRI 302: ENERGY 2016
302-1 Energy consumption within the organization 15, 163-164, 166, 170 Pages 450-451 Principles 7
and 8
302-2 Energy consumption outside of the 165 Pages 450-451 Principle 8
organization For further information please refer to Annex IV of the
Consolidated Annual Accounts 2019 (Statement on Non-Financial
Information, p.41) which is available at: www.inditex.com/
documents/10279/645708/Annual+Accounts+2019+Consolidads.
pdf/3013c02d-9f7f-28fa-1b6d-a74564beb6f7
302-3 Energy intensity 15, 163, 166 Principle 8
302-4 Reduction of energy consumption 15, 163-164, 166, 170 Pages 450-451 Principles 8
and 9
302-5 Reductions in energy requirements of 163-164, 166, 170 Principles 8
products and services and 9
OTHER DISCLOSURES: ENERGY
AF21 Amount of energy consumed and percentage 15, 163-164, 172 Pages 450-451
of the energy that is from renewable sources
GRI 305: EMISSIONS 2016
305-1 Direct (Scope 1) GHG emissions 165, 324 Pages 450-451 Principles 7
and 8
305-2 Energy indirect (Scope 2) GHG emissions 165, 324 Pages 450-451 Principles 7
and 8
305-3 Other indirect (Scope 3) GHG emissions 165 Pages 450-451 Principles 7
and 8
305-4 GHG emissions intensity 165, 324 Principle 8
305-5 Reduction of GHG emissions 163, 165, 324 Pages 450-451 Principles 8
and 9
305-6 Emissions of ozone-depleting substances 170 Principles 7
(ODS) Plans have been created to replace air conditioning equipment and 8
with more efficient class A equipment for existing stores,
guaranteeing the absence of gases that destroy the ozone layer.
In addition, thanks to the eco-efficiency measures implemented
in own stores, significant electrical savings have been achieved,
especially in HVAC systems, since they can achieve at least
20% better performance and energy efficiency than conventional
equipment.
The set of these actions to promote energy efficiency, added to the
realization of our commitment to renewable energies, has allowed
to reduce GHG emissions associated with our activity

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GRI External Compact
Standard Disclosure Page number(s), URL and/or direct answer Omissions assurance principles
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), Not applicable. This year we don't Principles 7
and other significant air emissions report other air emissions as they are and 8
deemed insignificant on account of the
characteristics of the equipment and
the frequency of the checks stipulated
in prevailing legislation (controls are
not required). The emission of particles
deriving from transportation is generated
by outsourced carriers so that this
indicator is not applicable to the Group.
Nevertheless, Inditex fosters enhanced
emissions management and control in its
value chain through the tool that enables
calculation of emissions in accordance
with the GHG Protocol, coupled with the
definition of action plans

USE OF WATER
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 330
103-2 The management approach and its 76, 163, 174
components Inditex's Global Water Management Strategy (www.inditex.com/
documents/10279/241820/Global+Water+Management+Stra
tegy_Inditex.pdf/a128125c-4874-47cf-beab-7e65385b923e)
constitutes the roadmap towards the sustainable and rational use
of water, with a view to working towards enhanced conservation
of the environmental quality of the planet’s freshwater and marine
ecosystems. Inditex's detox commitment will similarly contribute
to the sustainable use of water. For more information, please visit
the dedicated website: www.wateractionplan.com/en/home
103-3 Evaluation of the management approach 77, 174
GRI 303: WATER 2016
303-1 Water withdrawal by source 174 Pages 450-451 Principles 7
and 8
303-2 Water sources significantly affected by 174 Principle 8
withdrawal of water The water supplied at all our centres, whether for input into processes
or consumption, comes from public, authorised supply networks,
so that Inditex does not affect protected habitats. Moreover, all water
supply comes from areas experiencing low or no 'water stress'
303-3 Water recycled and reused 174 Principle 8

PACKAGING
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 330
103-2 The management approach and its components 76, 183
103-3 Evaluation of the management approach 77, 183

CUSTOMER RELATIONS
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 186-187
103-3 Evaluation of the management approach 188

BRAND PROTECTION AND MANAGEMENT

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 405
103-3 Evaluation of the management approach 315, 421-422

INTEGRATED SHOPPING EXPERIENCE

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 190-211
103-3 Evaluation of the management approach 195, 197, 202, 204, 207-211

CYBER SECURITY AND DATA PROTECTION

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331

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GRI External Compact
Standard Disclosure Page number(s), URL and/or direct answer Omissions assurance principles
103-2 The management approach and its components 189
103-3 Evaluation of the management approach 288-289
GRI 418: CUSTOMER PRIVACY 2016
418-1 Substantiated complaints concerning breaches of Inditex did not receive any significative administrative sanctions Pages 450-451
customer privacy and losses of customer data for fundamental non-compliances with customer privacy and data
protection laws through any of the channels available for this
purpose in 2019

TECHNOLOGICAL INNOVATION
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 190-193
103-3 Evaluation of the management approach 190-193

TRANSPARENCY AND TAX CONTRIBUTION

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 214-219
103-3 Evaluation of the management approach 215-217

SOCIAL PROGRAMMES INVESTMENT

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 222-223, 224-227
103-3 Evaluation of the management approach 15, 224-227, 325-327
GRI 203: INDIRECT ECONOMIC IMPACTS 2016
203-1 Infrastructure investments and services supported 15, 228-229, 325-327
203-2 Significant indirect economic impacts 230-249
GRI 413: LOCAL COMMUNITIES 2016
413-1 Operations with local community engagement, 104-141, 224-225 Principle 1
impact assessments, and development programs
413-2 Operations with significant actual and potential 150-151 Principles 1
negative impacts on local communities and 2
OTHER DISCLOSURES: COMMUNITY INVESTMENT
AF33 Priorities in community investment strategy. 222-223
AF34 Amount of investment in worker communities 227, 325
broken down by location

SOCIOE-CONOMIC IMPACT ON SOCIETY

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 48-50, 61, 216-217
103-3 Evaluation of the management approach 6, 61, 216-217, 253
GRI 201: ECONOMIC PERFORMANCE 2016
201-1 Direct economic value generated and distributed 327 Pages 450-451
201-2 Financial implications and other risks and 48, 54-55, 76-77, 404
opportunities due to climate change The Enterprise Risk Management Policy establishes the basic
principles, risk factors and the general framework for the
management and control of the risks that affect the Group. This
Policy has a scope of application that covers the whole Group and
is the basis of an Integrated System of Risk Management . Within
the framework of the Riks Management Policy, business units
represent the first line of defense on the management and control
of the different risks to which the Group is exposed, including
those related to climate. Climate conditions influence, among
other factors, on the availability and price of raw materials used
in the productive processes of the Group. Furthermore, sharp
changes in climate cycles can affect demand patterns
201-3 Defined benefit plan obligations and other 296
retirement plans
201-4 Financial assistance received from government During fiscal year 2019, considering all markets where the Group Pages 450-451
operates, Inditex has received 0,4 millions of euros in concept of
public grants

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GRI External Compact
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REGULATORY COMPLIANCE AND RESPONSIBLE PRACTICES

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 256-259 Pages 450-451
103-3 Evaluation of the management approach 256, 260-261
GRI 206: ANTI-COMPETITIVE BEHAVIOR 2016
206-1 Legal actions for anti-competitive behavior, anti- The Inditex Group did not record (firm) legal actions related with
trust, and monopoly practices anticompetitive behaviour, anti-trust, or monopoly practices
through any of the available channels in 2019
GRI 307: ENVIRONMENTAL COMPLIANCE 2016
307-1 Non-compliance with environmental laws and The Inditex Group did not receive any penalties or fines of Principle 8
regulations significant amount for non-compliance with environmental laws
or regulations through any of the channels available to this end
in 2019
GRI 419: SOCIOECONOMIC COMPLIANCE 2016
419-1 Non-compliance with laws and regulations in the The Inditex Group did not receive any significant fines for
social and economic area noncompliance with laws or regulations applicable to it through
any of the channels available to this end in 2019

CORPORATE GOVERNANCE
GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 262-263
103-3 Evaluation of the management approach 280-282
GRI 415: PUBLIC POLICY 2016
415-1 Political contributions Inditex's Code of Conduct and Responsible Practices expressly Principle 10
stipulates that all dealings between Inditex and governments,
authorities, institutions and political parties must be framed by the
principles of lawfulness and neutrality. Any contributions made
by the company, whether in cash or in-kind, to political parties,
institutions or public authorities must be made in accordance
with prevailing legislation. So as to guarantee transparency in this
respect they must be preceded by a report from the legal advisory
department certifying their absolute lawfulness

RISK MANAGEMENT AND CONTROL SYSTEMS

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 417, 419-429
103-3 Evaluation of the management approach 421-422

CORRUPTION AND BRIBERY

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 305-307
103-3 Evaluation of the management approach 307
GRI 205: ANTI-CORRUPTION 2016
205-1 Operations assessed for risks related to 305-306 Principle 10
corruptionn Inditex's Code of Conduct and Responsible Practices covers
the prevention of corruption in all its manifestations. The Code
applies to 100% of the Group’s business units and can be
downloaded from the corporate website at: www.inditex.com/en/
how-we-do-business/right-to-wear
205-2 Communication and training about anti-corruption 259-261 Pages 450-451 Principle 10
policies and procedures
205-3 Confirmed incidents of corruption and actions Inditex was not made aware during social year 2019, either Pages 450-451 Principle 10
taken through its Ethics Committee or any other channel, that any legal
proceedings had been taken in the areas of corruption or bribery
that could affect the company

RELATIONSHIP WITH STAKEHOLDERS

GRI 103: MANAGEMENT APPROACH 2016
103-1 Explanation of the material topic and its Boundary 57, 331
103-2 The management approach and its components 44-45
103-3 Evaluation of the management approach 46-47

466