NAME: - LIKU YIHEYIS ID NO: - GSE/3054/16 SECTION: - 4
YOUR ORGANIZATION: - COMERCIAL BANK OF ETHIOPIA AFRICA AVENUE
BRANCH
Your position and department (unit):- Job Title: Junior Officer I
Your job descriptions and specifications (key): 2 point
.Key Job Duties and Responsibilities: The job holder’s responsibilities include, but are not
limited to:
Provides efficient and high quality service
Attends customer queries and complaints;
Attends customer at front properly with due respect;
Ensures all adjustment transaction are properly posted;
Processes cash and non- cash transactions;
Promotes and cross sell the Bank's products, service and alternative channels to
the customers;
Discharge all duties and responsibilities as dictated in the branch Banking
procedure;
Maintains positive relationship with customer and staff;
Enhances the Banks image through pro-active handle customers and maximizes
their satisfaction;
Signs on document and transaction tickets;
Complies with regulatory standards, Bank’s policies, procedure, code of conduct
and practices;
Performs each tasks with the Banks standards and timescales;
Adheres strictly to compliance and operational risk controls in accordance with the
Bank’s standards;
Provide professional advise; Participates in the resource mobilization activities;
Attends customer at the back properly with due respect;
Performs balancing of daily non cash tickets against the respective accounts;
Identifies, verifies and scans customers’ and authorized staff signatures;
Perform other assigned duties.
Activities you execute on a daily basis : 2 points
Promotes and cross sell the Bank's products, service and alternative channels and refer
potential customers and refer to sale team and request referral marketing;
Make currency exchange and provide remittance service;
Provide professional advise; Participates in the resource mobilization activities;
Deliver the service by maintaining the SDT set for each process
Data/ document/ information you use on daily basis: 2 points
Branch banking procedure-
Terms, tariffs & conditions as the bank procedure
Digital banking procedure
Banks ethics & code of conduct
Collective agreement b/n banks and labor union
Challenges/ problems you frequently face (encounter) and want to see solved with IS: 3 points
System interruption
Negative attitude towards digtal economy
Fraud occurrence in digital channels Eg:- In mobile, ATM, CBE-BIRR & INTERNATE
BANKING
Repetitive and boring parts of the tasks you do daily: 3 points
Digital channel recruitment without give detail info about the produtct
Duplicate opening of accounts
Cash withdraw, deposit and transfer
Customer complain fast changing fraud occurrence
Search the internet about any IT applications that can solve the problems you stated: 5 points
Biometric authentication and intelligent fraud prevention and Improve customer experience
Security camera
NG SCREENER
Use multi character password for digital products
List the functionalities of the solution: 4 point
Biometric-identifying and authenticating individuals in a reliable and fast way through
unique biological characteristics.
security camera:-can help detect suspicious activity and monitor the ATM as the criminal
tries to install the hidden camera.
NG screener:-prevent and detect fraud. Covers:Internal fraud, mBanking fraud, SWIFT
fraud, eBanking fraud, Payment fraud and Transaction monitoring.
Who develop job descriptions and specifications for IT staff of your Organization: 4 points
Human resource team(HR)
Does your organization has job positions on the following: AI/ML, data science, business intelligence,
data analytics (underline): 5 points
