MD AFZAL HOSSAIN
Los Angeles, California 213-507-5705 fzlhossain@gmail.com
OBJECTIVE:
Results-driven person with a proven track record in leadership, management, and customer service.
Seeking a challenging role where I can utilize my exceptional networking and persuasive
communication skills to cultivate strategic partnerships, drive collaboration, and contribute to
organizational success. Eager to leverage my diverse background in community engagement,
operations management, and customer relations to make a meaningful impact in a dynamic and
forward-thinking environment.
WORK EXPERIENCE:
Imam / Religious Leader, Los Angeles Islamic Center 05/2019 – Present
Lead the community outreach efforts, including organizing charity events, social and
religious activities.
Provide spiritual guidance and leadership to the community, delivering sermons, lectures,
and religious teachings.
Lead five time congregational prayers and perform religious rituals according to Islamic
traditions in the one of the most populous mosques in the Southern California.
Counsel community members on religious matters, offering support and advice for
personal and spiritual development.
Organize and oversee educational programs, workshops, and events aimed at promoting
religious education and community engagement.
Collaborate with other religious leaders and community organizations to foster interfaith
dialogue and cooperation.
Manage administrative tasks related to the operation of the Islamic center, including
budgeting, fundraising, and facility management.
Manager, NRS Corporation 02/2016 – 05/2019
Managed a diverse portfolio of businesses including a superstore, clothing brands, and
other ventures, overseeing operations, sales, and strategic planning.
Provided leadership to ensure alignment with corporate objectives, driving revenue growth
and enhancing profitability across all sectors.
Directed daily operations of the superstore and led marketing efforts for clothing brands,
resulting in improved sales and market positioning.
Conducted performance evaluations and implemented strategies to optimize performance
and productivity.
Fostered a culture of innovation and collaboration, encouraging creative problem-solving
to drive business success.
Provided daily progress reports to business owners and offered recommendations to
enhance sales performance.
Customer Service Supervisor, Dixie Hollywood 06/2011 – 02/2016
Led a team of customer service representatives, ensuring exceptional service delivery and
maintaining high levels of client satisfaction.
Managed day-to-day operations, including staffing schedules, performance evaluations,
and conflict resolution, optimizing efficiency and productivity.
Developed and implemented customer service policies and standards, streamlining
processes and enhancing the overall customer experience.
Conducted regular team meetings and training sessions, fostering a collaborative work
environment and empowering team members with the skills needed for success.
Monitored key performance metrics, such as response times and customer satisfaction
scores, identifying areas for improvement and implementing strategic to address them.
Resolved escalated customer complaints and inquiries, demonstrating strong problem-
solving skills and a commitment to customer satisfaction.
Provided valuable insights and recommendations to management based on customer
feedback and industry best practices, driving continuous improvement in service delivery.
Management Trainee Officer, NCC Bank Ltd. 08/2009 – 02/2011
Assisted in managing customer inquiries, concerns, and complaints in a timely and
professional manner to ensure high levels of customer satisfaction.
Participated in training programs to develop a comprehensive understanding of banking
products, services, and procedures.
Conducted research and analysis to identify areas for improvement in customer service
processes and implemented solutions to enhance efficiency and effectiveness.
Collaborated with cross-functional teams to develop and implement customer service
strategies aligned with organizational goals and objectives.
Supported senior management in various administrative tasks, including report generation,
data analysis, and project coordination.
EDUCATION:
Bachelor of Business Administration (BBA) || Major in Marketing || 2009
Daffodil International University, Bangladesh.
