If you are at klia2 and not sure

where to go, don’t worry, I will

guide you!

No Baggage Check-In*
No baggage? Just proceed to the boarding gate.

.Web Check-In*
1) Log on to the airline’s website.
2) Provide confirmation number.
3) Print your boarding pass.

Self Check-In*
Common Use Self-Service (CUSS) Kiosks are available for
your check-in for most major airlines.

Mobile Check-In*
Check-In 3 Check in using mobile check-in via website or app. If you have
baggage, you may skip the counterqueue and drop it at the
Baggage 4 baggage drop-off counter.

Transit & Transfer 5

Transport 5-6
Facilities & Services 7-11
Shop, Dine & Relax 13-15 Flight Information
Check-in counters open 3 hours before your scheduled departure and close an hour
Directory 16-24 before your flight takes off.

*Do check with your airline to confirm that this service is available.

Just flip on through

2 3
 Domestic Flights via AirAsia
Walk through the Sky Bridge and head to the Transfer
Counter (before Gate L). Make arrangements to have your
check-in baggage transferred directly to your next flight.

International Flights via AirAsia

Prohibited Baggage Items Head to the Transfer Counter (Level 2, Satellite Building) and make arrangements to have
Prohibited items vary from country to country. your check-in baggage transferred directly to your next flight. Applicable for AirAsia and
Please check with airline ground staff if you are uncertain about any items AirAsia X passengers with the same booking number only.
before checking in your baggage.
Not Flying AirAsia?
Please allow a minimum of 4 hours for your layover. Your airline operates out of a different
Allowed Hand-Carry Items terminal and you will need a transit visa to get there. After collecting your baggage, go
• Liquids, aerosols and gels must be in containers with a maximum capacity through Customs and Immigration and head to the next terminal.
of 100ml each.
You will find the information you need to get to KLIA under Transport.
• Packed in a transparent resealable plastic bag.
• Content must not exceed 1 litre. (Only one bag per person) Airlines Operating at klia2
AirAsia | Cebu Pacific Airways | Tiger Airways | Mega Maldives | Jetstar Airways
Exemptions:
Medication, baby food, special dietary items.
Hassle-Free Transfer in klia2 Terminal
24/7 shuttle transfer services for passengers with klia2 to KLIA interconnecting flights.
Please note that all domestic and international flights out from klia2 are subject Proceed to waiting area at Bay A10, Level 1, Transportation Hub, gateway@klia2.
to a single cabin baggage policy. To avoid delays at security check-in, kindly
refer to your airline for further clarification.

Transport
Baggage Drop Facility
Express Rail Link (ERL)
Subject to availability. Check with your airline for this service.
KLIA to klia2 klia2 to KL Sentral
KLIA Transit (3 minutes) KLIA Transit (39 minutes)
KLIA Ekspres (3 minutes) KLIA Ekspres (33 minutes)
Extra Baggage RM2 (Per person) RM55 (Adult) & RM25 (Child)
Now you can pack, wrap, track and deliver it to your destination.
Level 2, gateway@klia2 Domestic and International Arrival Halls
BagXcess Worldwide Delivery Level 2, gateway@klia2
Level 3, Public Concourse

Transportation Hub
Storage Facilities Level 1, gateway@klia2
Baggage Solutions (24 hours) www.gatewayklia2.com.my
Level 2, Public Concourse Arrival Level +603 8778 5986
Airport Limo & Taxi
Want a Baggage Wrapped and Strapped? Mesra Indah Jaya Sdn Bhd
Protect your baggage from the wear and tear of travel. +603 8787 1748/1735
info@mesraindahjaya.com
Excel Wrap & Go (24 hours)
Level 3, Departure Hall +6012 4083 283
Taxi
Level 1 & 2, International and Domestic Arrival
Oversized Baggage Counter
Bus Terminal
Level 3, Main Terminal Building
Level 1, International and Domestic Arrival

4 5
 Car Rental
Wide ranges of modern and excellent fleet from various car rental booths
are available for you to choose from at klia2.
Level 1, Transportation Hub, Main Terminal Building

Parking Facilities and Rates

Parking at gateway@klia2
Duration Rates
1st - 3rd hour or part thereof RM4.00/hour
4th - 6th hour or part thereof RM3.00/hour
7th - 9th hour or part thereof RM3.00/hour 5 Hours or More Before Flight?
10th hour and above or part thereof RM2.00/hour Get top brands at off-season prices at Mitsui Outlet Park KLIA Sepang,
Maximum per day RM46.00 just 6km from KLIA and klia2.
* Flat RM20 will be charged per day after the initial RM46 per day for the first 3 days. Enjoy great food choices at the food outlets at klia2.
Free shuttle service is available @ Level 1, Car Park Bay B9/B10.
Valet Parking at gateway@klia2
The Valet Parking area is fully guarded by 24-hour security with surveillance Shop & Dine
cameras. There are more than 100 retail and F&B outlets at klia2 with duty-free picks
including liquor, cigarettes, perfumes, designer brands and more. Not enough?
Parking Rates (Monday - Friday) Check out gateway@klia2 to discover another 170 retail and F&B outlets.
Duration Rates
1st 2 hours or part thereof RM15.00/hour
Every subsequent hour or part thereof RM5.00/hour
Maximum per day RM100.00 REST & RELAX
A little winding down and pampering for the weary ones.
Parking Rates (Sat, Sun, Public holidays) Wellness Spa (7:00am - 12:00am)
Duration Rates International Departure, Satellite Building, Level 3
1st hour or part thereof RM15.00/hour +603 4065 0165
Every subsequent hour or part thereof RM5.00/hour
Maximum per day RM100.00 Santai Reflexology (24 hours)
Main Terminal Building, Level 3
Level 3, gateway@klia2 (Next to the Departure drop-off area) +6017 8823 752

Rest N Go
Main Terminal Building, Domestic Departure/Arrival, Level 1A, Pier K
International Departure, Gate L & P

Movie Lounge and Sports Lounge

International Departure, Level 2, Satellite Building, klia2

Air Asia Premium Red Lounge

International Departure, Level 3, Satellite Building, klia2

Plaza Premium Lounge (24 hours)

Relax and enjoy the complimentary food and beverages, with cosy seating and plasma TVs.
Passenger Only Zone, International Departure, Pier L, Level 2, klia2
+603 4065 0161
malaysia@plazanetwork.com

Sama-Sama Express klia2

Perfect for long layovers with air-conditioning, TV and free WiFi.
Best of all, you will not have to go through Malaysian Customs & Immigration.
International Departure, Satellite Building, Level 3
+603 8775 6600
reservations.sseklia2@samasamahotels.com

6 7
 AMENITIES GETTING CONNECTED
Charging Stations
Find charging stations equipped with universal sockets and USB ports at: Airport WiFi
Domestic Departure klia2 has free WiFi available at most seating and public areas in the passenger terminals so
you can always stay connected.
International Departure
Sports Lounge & Movie Lounge To get connected:
1. Turn on WiFi and connect to Airport WiFi
Prayer Rooms 2. Fill in registration form
There are surau/prayer rooms in klia2 terminal for our Muslim visitors.
gateway@klia2, Level 1 (Opposite Capsule by Container Hotel) For more information or support, please head to the information counter.
gateway@klia2, Level 2 (Behind the Original Classic Shop)
Prayer room @ Arrival TM WiFi Kiosk
Prayer room @ Departure Contact Pier, Domestic Departure, Gate A & B
Prayer room @ Pier J Contact Pier, International Departure, Gate G & H
Prayer room @ Pier K Satellite Building
Prayer room @ Pier L
Prayer room @ Pier P Get a local SIM card before or after you clear immigration
Prayer room @ Pier Q
Prayer room @ Satellite Celcom (24 hours)
Level 2 - Arrival (After Baggage Reclaim)
Shower Facilities Level 2 - Arrival (Before Immigration)
Enjoy a refreshing shower and be all set for the next journey ahead.
Free shower facilities are available at : Maxis (24 hours)
Main Terminal Building, Level 3 Level 2 – Arrival (After Baggage Reclaim)
Satellite Building, Level 2 Level 2 – Arrival (Before Immigration)
Sama-Sama Express klia2, L3 Satellite Building
+603 8775 6600 Digi (24 hours)
reservations.sseklia2@samasamahotels.com Level 2 – Arrival (Before Immigration)

Digi (Store Express)

Baby Rooms Level 2 – 140 (gateway@klia2)
Fully equipped with hand washes, water dispensers and diaper changing stations. The baby
rooms are located throughout the klia2 terminal next to toilet facilities for diaper changing Flexiroam (24 hours)
and nursing. They are also available on every floor at the gateway@klia2 mall. Level 2 – 142 (gateway@klia2)

Buggy Services Umobile (24 hours)

Domestic Departure Level 2 – 142 (gateway@klia2)
International Departure

Smoking Lounge
While smoking is not permitted in the airport, there is a designated smoking area.
International Departure, Satellite Building, Level 2

GST Tax Refund

Global Blue GST Refund.
Main Terminal Building, Level 3

Medical Services & Pharmacy

Menara Medical Clinic, Main Terminal Building, Arrival Level, Level 3
Caring Pharmacy, Main Terminal Building, Level 3
MyLife Healthcare, Main Terminal Building, Level 3

8 9
 LOST & FOUND ATM
Within klia2 CIMB Bank
Lost something at the airport? Main Terminal Building
Head to klia2 Lost & Found Centre for assistance. International Departure
Level 3, Departure Hall (Near check-in Counter Z)
lost&foundklia2@malaysiaairports.com.my Maybank
+603 8778 5409 Arrival, Departure
International Departure
On Board
Left something in the Aircraft?
If your check-in baggage is missing, please contact:
CURRENCY EXCHANGE
AirAsia’s Lost & Found Office (4:00am – 12:00am) Bank Muamalat Money Changer
International Departure, Satellite Building, Level 2
Domestic Flight:
+603 8778 5494 Bank Islam (Opening Soon)
International Flight: Main Terminal Building, Arrival, Level 2
+603 8778 5495
Maybank Money Changer
Do not know which to call? Main Terminal Building, Arrival, Level 2
Look under Phone Directory and call klia2 Operator.
Travelex Worldwide Money @Satellite
International Departure, Satellite Building, Level 2 & 3

CIMB
Main Terminal Building, Arrival, Level 2

e-BANKING
CIMB Bank
Main Terminal Building, Level 3

Mach by Hong Leong Bank

Main Terminal Building, Level 3

10 11
 SHOP. DINE.
RELAX.
Take a walk in the terminal and explore
the outlets for simple bites, fine-dining,
shopping and relaxing.

12 13
 MUST-TRY MUST-TAKE-HOME
LOCAL FOOD SOUVENIRS

Kuih Malaysia Pewter Goods

Sample a variety of sweet and savoury Beautiful local pewter goods made with
Malaysian kuih (snacks) that are pre-sliced passion and care using techniques that has
and pre-packed. This is an easy and quick been passed down for generations. Not only
snack on-the-go. a great gift, but a beautiful addition
to your home decor.

Rojak
A tasty assortment of onion and
coconut fritters with fried tofu, bean
sprouts, hard-boiled egg and grated
cucumbers; doused in a thick, sweet Batik
and nutty sauce. Uniquely combined A combination of geometric and floral
to a perfect balance of deliciousness. patterns makes it a unique fashion
statement to be paired with your
modern wear fabrics.

Ipoh Noodles
Blanched in the hot and aromatic prawn
broth, the noodle soaks up all that
delicious seafood flavours. Chicken slivers
and fried shallots garnish this dish, giving
it that extra punch of savouriness.

Malaysia Airports
All Time Classic Limited Edition
Breakfast Set Chocolate
Rise and shine the Hainanese way Homegrown artisan brands
with a set meal of toasted roti bakar Royal Selangor and Fidani
slices slathered with butter and kaya. bring to you this limited edition
This is eaten with a perfectly cooked “Proudly Malaysian” chocolates
soft-boiled egg and a choice of tea or that depict Malaysian culture.
coffee at a very reasonable price.

14 15
 ARRIVAL HALL

Bureaux De Change
Maybank S2-2-A35
Bank Islam S2-2-A34

Books & Magazine S2-2-S28

Chocolate & Confectionery S2-2-A22
Children’s Toys S2-2-A20/A21

Flying Emporium

16 17
 DEPARTURE HALL /
MAIN TERMINAL BUILDING
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-

Departure International Departure

Level (Level 3) Departure Level (Level 3) Level (Level 3)
SHOPPING SERVICES SHOPPING FOOD & BEVERAGE

Specialties Bureaux De Change/e-Banking Liquor & Tobacco Cafés

Royal Selangor S2-3-L18 Mach by Hong Leong S2-3-L34 Eraman Wine and Cigar S2-3-A49 Starbucks Coffee S2-3-L01
Heng Heng S2-3-L20 CIMB Bank S2-3-L33 Eraman Liquor S2-3-A48 Dôme Café S2-3-L41

S2
Local Delights Papparich Express S2-3-L05

-3
A
Ticketing Centres

-L
The Body Shop S2-3-L13 Fashion & Accessories Bumbu Desa S2-3-L07

02
Chocolate Safari S2-3-L17 AirAsia Ticketing Centre S2-3-L31 Sunglasses S2-3-A47 Bibik Heritage S2-3-L40

S6
-3
The Green Market S2-3-L38 DEPARTURE

A-
Siti Khadijah S2-3-L19 Baggage Wrap Services

L0
4
Agrobazaar Malaysia S2-3-L11 Excel Wrap S2-3-L02b/ Travel Essentials HALL (Level 3A)

Ai ffic
rli es
Fast Food

O
Lao Jie Fang S2-3-A44 Caring Pharmacy S2-3-A42

ne
S2-3-L37d
BagXcess S2-3-L42 KFC S2-3-L08
Fashion & Accessories Retail Marrybrown S2-3-L04
Printing Services
Carlo Rino S2-3-L14 Be Duty Free S4-3-A01/
Print Expert S2-3-L09/ Grab & Go
S4-3-A02/
S2-3-L10 Hot & Roll S2–3–L03
Perfumes & Cosmetics S4-3-A03/
Beauty Express S2-3-L15 Reflexology Services S4-3-A04 Tampopo S2–3-L03A
Santai Reflexology S2-3-L22 WH Smith S2–3–A45 Soul Chicken S2-3-L39
Travel Essentials
KK Supermart S2-3-L12
Others
Wincaa S2-3-L06
Departure Level (Level 3a)
Roaming Man S2-3-L21
WHSmith S2-3-L16 FOOD & BEVERAGE

Cafés
Mamak S2-3A-L02
Nooodles S6-3A-L04
18 19
 DOMESTIC
DEPARTURE / ARRIVAL

S
-A 5-1A
06

S
-A 1-1A
14

(Coming Soon)

20 21
 SATELLITE BUILDING

S6
-3
-A
21
(h
)

Dim Sum S6-3-A21(h)

22 23
PHONE DIRECTORY
INFORMATION COUNTERS (24 hours)
Tourism (Arrival Hall) +603 8778 7080
klia2 Operator +603 8778 5500/01/02

GOVERNMENT AGENCIES
Customs +603 8778 5779
Global Blue - GST Refund +603 8777 7656
Immigration - Operations +603 8778 5468/85462/85463
Quarantine & Health Department +603 8778 5216
Royal Malaysia Police +603 8778 5332
SPAD Hotline 1-800-88-7729

MEDICAL SERVICES (24 hours)

Menara Medical Clinic +603 8778 5909
(Next to International Arrival Hall – Level 2)

POS MALAYSIA BERHAD

Nearest POS Malaysia Berhad
KLIA POS Malaysia +603 8787 3871
(Main Terminal Building, Departure Hall)

BAGGAGE STORAGE
gateway@klia2 +603 8787 8349
Arrival Hall +603 8778 5986

EMERGENCY SERVICES (24 hours)

Police Headquarters klia2 +603 8778 5332/
+603 8778 5222
Bomba Malaysia (Fire & Rescue) +603 8787 4970/4975

Malaysia Airports malaysiaairports MY_Airports

GE T IT O N
Download the
MAHB Airports App today!

Log on to http://www.malaysiaairports.com.my for more information.

All of the information is correct at the time of print (June 2018).