PAWAN PANKAJ
PROFESSIONAL SUMMARY
Enthusiastic sales professional with team leadership experience. Excels
at telesales and closing high-profile sales leads. Knowledgeable about
using benefits and incentives to boost outcomes.
EXPERIENCE
Team Leader, Sales Operations, 06/2021 - 05/2023
SPINNY - Gurugram, India
• Created and implemented monthly KPI targets, driving team CONTACT
motivation and morale to achieve them. Address: Arjangarh, New Delhi
• Updated detailed business and sales records accurately and Phone: 8178456985
promptly for reliable reference. Email: pawanpankaj52@gmail.com
• Recruited and trained high-achieving sales teams, aiding company
success against profit goals.
• Monitored sales leads and conversions, motivating and incentivising
CORE QUALIFICATIONS
teams to continue increased business. • Sales advisor coaching
• Participated in weekly production meetings to tackle stock shortage • Contact centre management
issues and other challenges. • Sales lead conversion
• Monitored automotive sales industry to identify current product • Client retention strategy
pricing, competing products and new merchandising techniques to • Sales Executive management
keep business competitive.
• New business development
• Kept and used customers' lists for communicating business
• Marketing strategy
opportunities on company offerings.
• Payment processing
• Performed KYC checks and helped clients complete relevant
• Automotive sales
paperwork, facilitating processing of successful sales.
• Customer service
• Answered incoming calls politely and professionally, following up on
enquiries and responding to customer requests.
• Negotiated closures by successfully overcoming customer objections
through skilful sales techniques and extensive product knowledge.
Executive, 10/2020 - 06/2021
SPINNY - Gurugram, India
• Delivered high level of service to customers in effort to build upon
future relationships.
• Formed and sustained strategic relationships with clients.
• Implemented training and development programmes for new
employees to successfully exceed retention targets.
• Organised and carried out professional and extensive car
demonstrations and test drives, observing safety throughout
processes.
• Crafted and implemented strategies for increasing sales efficiency
and boosting revenue.
Senior Executive, 09/2018 - 08/2020
Doon Consulting - Gurgaon
• Dealing with the customers to understand their needs/ requirements
while assisting them for the required services and maintaining
customer relationships to build the future perceptiveness
• Maintain and expand our database of prospects within our assigned
territory
• Team with channel partners to build pipeline and close deals
• Regular follow up with prospects as well as with partners - Close
sales and achieve Weekly as well as quarterly targets - Develop
Strong, strategic relationships with customers and partners
• Providing analysis and reports regularly on lead status, quality,
conversions, etc - Retaining customers by providing best possible
service in terms of immediate response to inquiries, quick execution
of orders & by keeping the customers updated
• Identifying quality leads, sending emails and doing follow up calls
• Position partners and field sales engagement successfully with
customer accounts as appropriate once an opportunity is qualified -
Generating pipeline of qualified opportunities that will feed the RSM
and BDM target
• Discussing solutions with a customer relating to a business
requirement - Ability to solve problems with customers as a first
escalation point - Ability and maturity to sell and build relationships
with senior executives of the company, Demonstrate the ability to
build and expand on new relationships.
Senior Executive, 01/2017 - 06/2018
Aegis Limited - Gurgaon
• Confer with customers by telephone or in person to provide
information about products or services, take or enter orders, cancel
accounts, or obtain details of complaints
• Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken
• Check to ensure that appropriate changes were made to resolve
customers' problems
• Determine charges for services requested, collect deposits or
payments, or arrange for billing
• Contact customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments
Customer Care Executive, 09/2015 - 09/2016
Teleperformance - Gurgaon
• Listen to customer requests, referring to alphabetical or geographical
directories to answer questions and provide telephone information
• Provide assistance for customers with special billing requests
• Monitor automated systems for placing collect calls and intervene
for a callers needing assistance
• Perform clerical duties such as typing, proofreading, and sorting mail
• Interrupt busy lines if an emergency warrants
• Provide relay service for hearing-impaired users
• Promote company products, services, and savings plans when
appropriate
• Keep records of calls placed and received, and of related toll charges.
Consultant, 07/2013 - 11/2014
Flipkart Internet Private Limited - Bangalore
• Resolve customer complaints or answer customers' questions
regarding policies and procedures
• Supervise the work of office, administrative, or customer service
employees to ensure adherence to quality standards, deadlines, and
proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex
problems or in resolving escalated complaints or disputes
• Implement corporate or departmental policies, procedures, and
service standards in conjunction with management
• Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken
• Listen to customer requests, referring to alphabetical or geographical
directories to answer questions and provide telephone information.
EDUCATION
Jun. 2007
St Francis De Sales High School - Bangalore
commerce, Aug. 2009
United Mission College - Bangalore
BBA, Management
St Joseph's College - Bangalore
ACCOMPLISHMENTS
• Enthusiastic and ambitious customer service specialist with wide-
spread transferable skills in management, sales, and operations
• Exceptional ability to connect with people and understand their
wants, needs, and desires and delivering legendary service on every
interaction.
LANGUAGES
English, Hindi, Kannada: First Language
English: C2
Proficient
