Instant@dvice & Trade Transaction Tracker

Instant@dvice is a complimentary service helping HSBC clients using documentary trade and Guarantees products to speed up their
trade cycle, enhance cash flow and improve their management of supply chain. It helps to save time and money by providing updates
at each stage of the transaction through email advices sent directly to a company’s specified email address. Instant@dvice also gives
you access to a complimentary tool available on mobile devices providing you with the transaction status of your documentary trade
and Guarantees products via Trade Transactions Tracker. These terms and conditions govern your use of Instant@dvice and the Trade
Transactions Tracker.

Greater visibility and control Improve your cash flow position

Receive copies of import and export documentary credits Track the delivery of your export documents sent
(DCs), Guarantees and Trade Transactions advices internationally by HSBC offices so that you can act more
directly to your company’s specified email or mobile quickly to help reduce your days sales outstanding (DSOs)
device, keeping you up-to-date on the status of your and accelerate your export proceeds.
transactions.
Better supply chain management
Manage your costs more effectively Strengthen existing suppliers’ relationships and speed up
Accelerate the release of documents and save on potential the delivery of your commodities by receiving faster
demurrage costs by receiving import payment instruction copies of payment confirmation advices to your suppliers
letters that you can immediately print, complete and return to from HSBC.
us.
Minimise the expense and inconvenience of collecting and Leverage HSBC’s international network
holding original DCs by choosing to use HSBC’s Safe Custody If your buyers and suppliers are HSBC clients, they can also
service to securely store your DCs with HSBC. use Instant@dvice and the Trade Transactions Tracker for
timely transaction updates, accelerating your trade cycle and
helping you to strengthen your partnerships with your buyers
and suppliers.

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How to get started with the Instant@dvice and the Trade Transaction Tracker?
How does it work? Imports
 You can nominate up to five email addresses within your company With immediate effect, send a copy of all import SWIFT DCs, subsequent
to receive a copy of your export or import DCs, subsequent amendments and import related advices and enable the Trade
amendment(s) and other trade related advices. Email address 1 is Transactions Tracker to the following email address (write in capital
the primary email address and will receive copies of all bank advices letters):
and SWIFT messages. Other nominated email addresses will
receive copies of all bank advices only. 1. _________________________________________________________
Please also send copies of all import advices and enable the Trade
 You can use Trade Transactions Tracker on a mobile device to
Transactions Tracker to the following email addresses (you may
access the service. In order to use the Trade Transactions Tracker
nominate up to four):
you must complete this form and accept the terms and conditions.
 Once you download the Trade Transactions Tracker on your mobile 1. _________________________________________________________
device, you will be required to enter: 2. _________________________________________________________
1. Your trade account number (if you have multiple trade accounts 3. _________________________________________________________
you can choose one)
4. _________________________________________________________
2. The email address registered for Instant@dvice service (if you
have multiple email addresses registered you can choose one) Bank Guarantees
With immediate effect, send a copy of all Guarantee related advices and
3. A recent transaction reference number processed by HSBC
SWIFT messages for Guarantees issued and/or amended and enable
linked to the trade account you’ve chosen in step 1.
the Trade Transactions Tracker to the following email address (write in
 As an export customer, you can save on courier, handling and capital letters):
storage costs with our free DC Safe Custody service where HSBC
1. _________________________________________________________
will store your original DCs securely.
Please send only a copy of all Guarantee related advices and enable
Information Service Only the Trade Transactions Tracker to the following email addresses (you
All DC, Guarantee copies, subsequent amendments and trade/ may nominate up to four):
guarantee related advices sent via Instant@dvice or displayed via
the Trade Transactions Tracker are non-negotiable copies. 1. _________________________________________________________

Instant@advice and the Trade Transactions Tracker are information 2. _________________________________________________________

services only. Instant@dvice service email address, from which all
3. _________________________________________________________
messages are sent, doesn’t receive incoming emails, so emails sent to
this email address will not be actioned. If you want to provide 4. _________________________________________________________
instructions, please contact your local HSBC office.
We accept that any DC, Guarantees or amendment(s) and any trade
What I need to do now? related advice transmitted to us by HSBC via email or other electronic
Read, complete and sign the ‘Authorisation for Instant@dvice, Trade means is for information only and copies of DC, Guarantees,
Transactions Tracker and DC Safe Custody service section and then amendments and trade related advices transmitted to us are non-
send the form to your local HSBC office. negotiable copies.
You must be a registered user of Instant@dvice with an active We accept that any electronic communication (including
subscription when enabling and using the Trade Transactions Tracker. email, facsimile, text messaging, telephone or other electronic
The Trade Transactions Tracker service will be automatically revoked if communication) may be subject to interruption, transmission blackout,
the associated Instant@dvice subscription is terminated. delayed or incorrect data transmission and that messages sent via
electronic communication may not be secure or error-free as they can
Authorisation for HSBC Instant@dvice, Trade Transactions be intercepted, corrupted or lost or may arrive late or contain viruses.
Tracker and DC Safe Custody service We undertake to immediately notify HSBC in writing of any changes to
Exports our email addresses.
With immediate effect, send a copy of all export SWIFT DCs,
We agree and accept that HSBC does not have any liability for
subsequent amendments and export advices and enable the Trade
any losses, damages, errors or omissions or late or non-arrival
Transactions Tracker to the following email address (write in capital
or disclosure to third parties of messages sent via electronic
letters):
communication. HSBC may update or
1. _________________________________________________________ change these terms and conditions at any time.

Please also send copies of all export advices and enable the Trade For and on behalf of (Company Name)
Transactions Tracker to the following email addresses (you may
Name: __________________________________________________
nominate up to four):
Customer No.: ___________________________________________
1. _________________________________________________________ (first 9 digits of account no. Ex: 000-000000)*
2. _________________________________________________________ Date: ___________________________________________________
3. _________________________________________________________
Contact Telephone No.: ____________________________________
4. _________________________________________________________
In addition, we authorise HSBC to hold the original export DCs and Authorised Signature(s): ____________________________________
amendment(s) on our behalf.
* By signing this form, it serves as a blanket instruction for HSBC to apply
alerts and forward advices to the designated email addresses above
respectively for all existing and new trade accounts opened from time to
time without further reference to you. Please contact us if specific
arrangements are desired.

For more information, please contact your local HSBC Office

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