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SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
9 Performance Evaluation
9.1 MONITORING, MESUREMENT
ANALISYS & EVALUATION
9.1.1 General :-
FAPL has determined
a) What needs to be monitored & Marketing Ex. Minutes of MRM MRM Customer
FAPL/MR/F-02
measured in the form of & CEO Minutes satisfaction
Objectives (KPIs) MR/FR/18 Index;
b) The methods of Monitoring, Customer
Measurement, Analysis & Complaint
Evaluation, needed to ensure MCO ,No. Of
valid results NC’s in
c) When the monitoring & internal
measuring shall be performed. audit.
d) When the results from
monitoring & measurement
shall be analyzed & evaluated.
FAPL evaluates the performance &
effectiveness of the QMS through
Internal Audit at frequency once in a
year or as per the Situations which
demand Audit.
Appropriate documented information
is retained as evidence of the results.
9.1.1.1 Monitoring & measurement of
manufacturing process
FAPL performs process studies on all Dy. Mgr. Process Process
new manufacturing (including Quality Audits Plan Audit
sequencing) process to verify process Records &
capability & to provide additional FAPL/QUA/F-08 PPAP Files
input for process control, including
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 1 of 9
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SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
those for special characteristics.
FAPL maintains manufacturing
process capability or performance
results as specified by the customer
part approval process requirements.
FAPL verifies that the process flow
diagrams, PFMEAs & Control Plans
are implemented including adherence
to the following
a) Measurement Techniques
b) Sampling Plans
c) Acceptance Criteria
d) Records of actual
measurement values &/or test
results for variable data
e) Reaction Plans & Escalation
process when acceptance
criteria are not met.
Significant process events such as
Tool change or machine repairs or
shifting is recorded & retained as
documented information.
FAPL initiates a reaction plan
indicated on the control Plan
evaluated for impact on compliance
to specification for characteristics
that are either not statistically capable
or are unstable. These reaction plans
include containment of product &
100 % inspection as appropriate.
Corrective action plans developed &
implemented by FAPL indicating
specific action, timing & assigned
responsibilities to ensure that the
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 2 of 9
Filtrum Autocomp Private.
Limited.
SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
process becomes stable & statistically
capable. The plan is reviewed with &
approved by the customer where
required.
FAPL maintains records of effective
dates of process changes.
9.1.1.2 Identification of statistical tools :
Appropriate statistical tool for each Dy.Mgr.QA SPC, MSA SPC, MSA Compliance
process are identified & included in plan studies to plan
control plan. FAPL/QUA/F-12
FAPL/QUA/F-13
e.g. – 7 QC tools, SPC, MSA etc.
Process risk analysis such a
( PFMEA)
9.1.1.3 Application of Statistical concepts:
All concerned employees related to
product quality are trained in Dy.Mgr.QA SPC, MSA SPC, MSA Compliance
understanding basic tools such as plan studies to plan
variation, control, stability, process
capability & over adjustment.
9.1.2 Customer Satisfaction:
9.1.2.1 Following methods are used to
capture & monitor the customer Marketing MRM Customer Customer
satisfaction to prepare action plan. Report Rating file satisfaction
Customers who send their FAPL/MR/F-02 as per
MR/FR/18
satisfaction report / rating same customers
is filed & reviewed in MRM. Customer norms
Customers who do not send MCO & CEO satisfaction
their reports it is validated through our
internally from quality perception
performance, delivery
performance, field returns etc. in
MRM.
Or by the method of Customer
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 3 of 9
Filtrum Autocomp Private.
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SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
Satisfaction through Our
perception
9.1.3 Analysis and evaluation :
FAPL analyses and evaluates
appropriate data and information MRM MRM MRM Effective
arising from monitoring and Members Agenda , minutes QMS,
measurement. The results of analysis Internal Conformi
are used to evaluate: Audit File, ng
a) Conformity of products & services Customer 8D reports Product,
b) The degree of customer satisfaction Satisfaction Capable
c) The performance and effectiveness File , Processes
of the quality management system; CAPA
d) Implementation of effective planning. procedure
e) The effectiveness of actions taken FAPLGEN003
to address risks and opportunities;
f) The performance of external providers;
g) The need for improvements to the QMS
9.1.3.1 Prioritization
Following Avenues are used to HODs
promptly analyze data , to ensure
suitability & effectiveness of QMS
including –
1) Customer satisfaction
2) Conformity of Product
3) Process performance,
4) Vendor Performance.
Through BPR,& MRM
9.2 Internal Audit: Internal IQA
9.2.1 FAPL conducts internal audits at audit Internal Compliance
planned intervals (Once in a year) to MCO procedure Audit as per
provide information on whether the FAPLQSYS001 Record file Plan
MR/PR/04
quality management system:
a) conforms to:
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 4 of 9
Filtrum Autocomp Private.
Limited.
SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
1) The organization’s own IQA Plan IQA
requirements for its quality FAPL/MR/F-01 observation
management system; MR/FR/04 FAPL/MR/F-03
2) The requirements of this
International Standard; IQA
b) Is effectively implemented and Schedule IQA
FAPL/MR/F-05
maintained. Summary
MR/FR/01 Sheet
FAPL has MR/FR/05
9.2.2 a) Planned, established, implemented
and maintained an audit Programme
(s)( based on Risks, Internal &
external performance trends &
criticality of processes) including the
& frequency, methods, responsibilities,
9.2.2.1 planning requirements and reporting,
9.2.2.2 considering the importance of the
processes concerned, changes
affecting the organization, and the
results of previous audits;
b) Defined the audit criteria and
scope for each audit;
c) Selected trained auditors and
conducted audit to ensure objectivity
and the impartiality of the audit
process;
d) Ensured that the results of the
audits are reported to relevant
management;
e) Taken appropriate correction and
corrective actions without undue
delay;
f) Retained documented information
as evidence of the implementation of
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 5 of 9
Filtrum Autocomp Private.
Limited.
SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
the audit Programme and the audit
results.
9.2.2.2 Quality Management System Audit
FAPL follows the QMS Audit
process conducting audits as per
three year audit cycle. Accordingly
using the process approach to verify
compliance with this Automotive QMS Audit
Standard. Integrated with these audits,
follows as sample customer-specific quality
Management QMS Audit Certification Observation
All Process owners Planning & NC report
management system requirements for
effective implementation. MCO/ Procedure Surveillance
The complete audit cycle remains three years External MR/PR/09 Audit report Valid
in length. The QMS audit frequency for Certification IATF
individual processes, audited within the agency
three-year audit cycle, based upon internal
Audit Certificate
and external performance and risk. FAPL Planning
maintain justification for the assigned audit Data
frequency of their processes. All processes
are sampled throughout the three-year audit
cycle &audited to all applicable requirements
in the IATF 16949 standard, including ISO
9001 base requirements, and customer-
specific requirements
9.2.2.3 Manufacturing process audit
Each & every manufacturing process Dy. Mgr.QA Process QA/FR/13 Compliance
is audited as per the audit plan once sheet Process as per
in year based on process sheet. This FAPL/QUA/F-08 Audit Plan Plan
includes effective implementation of
PFMEA, Control Plan & Associated
Documents.
9.2.2.4 Product Audit : The Product Audit Dy. Mgr. QA Product Product Compliance
Plan is made using Customer Audit Audit as per
Specific required approaches at Check List/ Records Plan
appropriate stages of production & Plan
FAPL/QUA/F-07
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 6 of 9
Filtrum Autocomp Private.
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SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
delivery & Audits are conducted as
per the same. Once in year.
9.3 Management Reviews
9.3.1 Management reviews are conducted Top MRM, MRM
9.3.1.1 at different platforms to ensure its Management Internal Minutes
continuing suitability, adequacy, Audit File, FAPL/MR/F-02
effectiveness & alignment with MCO Customer
strategic direction of FAPL Satisfaction
Process Owner
File ,
MRM.- Frequency Once in CAPA
year procedure
QCM Meet. – as & when
required
Management Review Inputs
9.3.2 The management review is planned Top MRM, MRM
9.3.2.1 and carried out taking into Management IQA, Minutes
consideration: Objective FAPL/MR/F-02
a) The status of actions from previous MCO Tracking
management reviews; data sheet.
Process Owner
b) Changes in external and internal
issues that are relevant to the quality
management system;
c) Information on the performance
and effectiveness of the quality
management system, including trends in:
1) Customer satisfaction & feedback
from relevant interested parties;
2) The extent to which quality
objectives have been met;
3) Process performance and
conformity of products and services;
4)Nonconformities & corrective
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 7 of 9
Filtrum Autocomp Private.
Limited.
SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
actions;
5) Monitoring and measurement results;
6) Audit results;
7) The performance of external
providers;
d) The adequacy of resources;
e) The effectiveness of actions taken
to address risks and opportunities.
9.3.2.1 Management Review Inputs MRM , MRM
Supplemental Internal Minutes
Inputs to Management Review also MCO Audit File, FAPL/MR/F-02
include Customer
a) Cost of poor quality (cost of internal and Process Owners Satisfaction
external nonconformance); File ,
b) Measures of process effectiveness; CAPA
c) Measures of process efficiency procedure
for product realization processes, as
applicable;
d) Product conformance;
e) Assessments of manufacturing feasibility
made for changes to existing operations and
for new facilities or new product ( Section
7.1.3.1)
f) Customer satisfaction (see ISO 9001,
Section 9.1.2)
g) Review of performance against
maintenance objectives;
h) Warranty performance(where applicable);
i) Review of customer scorecards (where
applicable);
j) Identification of potential field failures
identified through risk analysis (such as
FMEA);
k) Actual field failures and their impact on
safety or the environment;
l) Summary results of measurements at
specified stages during the design and
development of products and processes, as
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 8 of 9
Filtrum Autocomp Private.
Limited.
SECTION – 9
ISSUED BY : MCO & APPROVED BY: CEO (When effective?) DATE: 01/02/2020
(What) Reference: IATF 16949:2016
(What?) Title of the procedure : SECTION – 9.1
(MONITORING, MESUREMENT ANALISYS & EVALUATION)
Clause What & when Who What What (Record) (How)
Number (Responsible) (Ref. Performance
Procedure) Measure
applicable.
a) Supplier Monitoring
b) Contingency Plans
c) Control of Changes
9.3.3 Management review outputs MCO Manageme MRM
9.3.3.1 nt review Minutes
The outputs of the management procedure FAPL/MR/F-02
review decisions and actions related MR/PR/08
to:
a) opportunities for improvement;
b) any need for changes to the quality
management system;
c) Resource needs.
The organization shall retain
documented information as evidence
of the results of management reviews.
Management documents &
implements an Action plan when
customer performance targets are not
met.
DOCUMENT NO: - QM - 9.0 REV. NO.01/01.03.2023 Page 9 of 9
