User Manual

OPENTOUCH® SUITE FOR MLE

ALE-30h Essential DeskPhone
ALE-20h Essential DeskPhone
ALE-20 Essential DeskPhone
User Manual

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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
This document describes the services offered by the following desk phones in connection with an
OmniPCX Enterprise system.

• ALE-30h Essential DeskPhone (ALE-30h).

• ALE-20h Essential DeskPhone (ALE-20h).
• ALE-20 Essential DeskPhone (ALE-20).

These desk phones are part of the Essential DeskPhone range.

The Essential DeskPhone range provides a rich communication experience with Alcatel-Lucent Enterprise
(ALE) solutions, thanks to a compact design and an intuitive navigation. These models offer enhanced
ergonomic features for more effective communication.
Enjoy wideband audio quality in IP mode from the handset or speakerphone (narrow band in Digital
mode). This technology allows outstanding communication quality. Programmable keys and intuitive
navigation simplify the user experience.
These phones can be deployed in any business environment, from on-premises PBX, to cloud deployment
on Alcatel-Lucent Enterprise servers, at home or in the office.
The ALE-20h and ALE-30h are hybrid phones. They offer digital and IP mode on the same network
interface via a single Digital or Fast Ethernet port, and allow you to leverage your existing infrastructure.
Hybrid Phone can migrate seamlessly from Digital to IP network thus protecting your investment in ALE
Deskphone. They can be powered by Power Over Digital Line or Power Over Ethernet or by connecting an
external power supply sold separately.
The ALE-20 is an IP phone including 2 RJ-45 Gigabit Ethernet ports. It can be powered by Power Over
Ethernet or by connecting an external power supply sold separately.
The labels and icons displayed depend on the model of your desk phone. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a
succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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1 Getting to know your telephone 7

1.1 ALE-30h Essential DeskPhone 7
1.1.1 Phone description 7
1.2 ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone 8
1.2.1 Phone description 8
1.3 Unboxing 9
1.4 Install your desk phone 9
1.4.1 Install the foot 9
1.4.2 Install a comfort wired handset 10
1.4.3 Connect the device 10
1.4.4 First start-up 10
1.5 Description of the connectors 11
1.6 Main screens and navigation keys 12
1.6.1 Welcome screens 12
1.6.2 Call management screen 14
1.7 User local menu 15
1.8 Status icons / Call icons 16
1.9 Permanent features keys 17
1.10 Alphanumeric keyboard 18
2 Using your telephone 19
2.1 Identify the terminal you are on 19
2.2 Messaging portal 19
2.2.1 Accessing the messaging portal 19
2.2.2 Consulting the call log 19
2.3 Making a call 20
2.4 Receiving a call 20
2.5 Ignore the call 21
2.6 Switching between audio modes 21
2.7 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 22
2.8 Making calls by name (company directory) 22
2.9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 23
2.10 Redialing 23
2.11 Callback requests 23
2.12 Call back an unanswered call 23
2.13 Requesting automatic callback if internal number is busy 24
2.13.1 Cancelling an automatic callback 24
2.14 Receiving interphony calls 25
2.15 Mute, so that your contact cannot hear you 25
2.15.1 From the set 25
2.15.2 From the headset 25
2.16 Sending DTMF signals 25
2.17 Forwarding calls to your voice message service 26
2.18 Consulting your voice mailbox 26
2.19 Sending a text message to an internal contact 26
2.20 Consulting text messages 27
2.20.1 Lock / unlock your telephone 28
2.21 Placing a call on hold (hold) 28
2.21.1 Exclusive hold 28
2.21.2 Common hold 29
2.22 Call parking 29
2.23 Making a second call during a conversation 29
2.24 Answering a second call during a conversation 30
2.25 Switching between calls (Broker call) 30

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2.26 Transferring a call 30

2.27 Three-way conference with internal and/or external contacts (conference) 31
2.27.1 Cancel conference and return to first contact (if conference is active) 31
2.27.2 After the conference, to leave your two contacts talking together 31
2.27.3 View information about the other people in the conference 31
2.28 N-party conference 31
2.29 'Meet me' conference 32
2.30 Intrusion into an internal conversation (barge-in) 32
2.31 Signal malicious calls 32
2.32 Forwarding calls to another number (immediate forward) 33
2.33 Forwarding calls if you do not answer or if you are busy 33
2.34 Do not disturb 33
2.35 Forwarding your calls from the receiving terminal ('Follow me') 34
2.36 Applying a selective forward 34
2.37 Forwarding calls to your pager 35
2.38 Cancelling all forwards 35
2.39 Leaving a text message for internal callers 35
2.40 Send a voice message copy 36
2.41 Sending a recorded message to a number or a distribution list 36
2.42 Answering the general bell 36
2.43 Manager/Assistant filtering 37
2.44 Call pick-up 37
2.45 Hunting groups 37
2.45.1 Hunting group call 37
2.45.2 Temporary exit from your hunting group 37
2.45.3 Return into your group 37
2.46 Calling an internal contact on his/her pager 38
2.47 Answering a call on your pager 38
2.48 Calling a contact on his/her loudspeaker 38
2.49 Broadcasting a message on the loudspeakers of a station group 38
2.50 Managing your charges 38
2.50.1 Charging your calls directly to business accounts 38
2.50.2 Finding out the cost of an outside call made by an internal user from your terminal 38
2.51 ACD: Agent set/ Supervisor station 39
2.51.1 Agent set 39
2.51.2 Open an agent session (LogOn) – Agent set 39
2.51.3 ACD application welcome screen – Agent set 39
2.51.4 Close an agent session (LogOff) 40
2.51.5 Supervisor station 40
2.51.6 Open a supervisor session (LogOn) 40
2.51.7 Processing group- Supervisor entry/withdrawal 40
2.51.8 Supervision or acceptance of an assistance request 41
2.52 Configure your phone for remote working 42
2.52.1 First connection as remote working 42
2.52.2 Change the configuration 43
2.52.3 PIN code 44
2.52.4 Reset your PIN code 44
2.52.5 Reconnect your desk phone in your business place 44
2.52.6 Reconnect your desk phone in remote place 45
2.53 Visual Notification Assistant (VNA) 46

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3 Programming your telephone 47

3.1 Initializing your voice mailbox 47
3.2 Customizing your voice greeting 47
3.3 Modify the password for your phone set 47
3.4 Modify the password for your voice mailbox 48
3.5 Adjusting the audio functions 48
3.5.1 Choose the tune 48
3.5.2 Adjusting the ringer volume 48
3.6 Hearing Aid 49
3.7 Adjusting the brightness of the desk phone 49
3.7.1 Adjust the brightness when the phone is in use 49
3.7.2 Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h 50
3.7.3 Set the delay before the brightness is dimmed when the phone is not in use (screensaver)
- Only available on ALE-30h 50
3.8 Adjust contrast (ALE-20/ALE-20h) 50
3.9 Selecting the welcome page 50
3.10 Selecting language 50
3.11 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 51
3.12 Customize the color and the style of programmable softkeys (ALE-30h in IP mode) 52
3.13 Modify a programmed key 52
3.14 Delete a programmed key 52
3.15 Programming an appointment reminder 53
3.16 Call the associated set 53
3.17 Forward your calls to the associated number 53
3.18 Define or modify the associate number 54
3.19 The Tandem configuration 54
3.20 Create, modify or consult your interphony list (max. 10 numbers) 54
3.21 Install a USB accessory (Headset, Handsfree, Loudspeaker) 54
3.22 Install a RJ9 headset 55
3.23 Manage connected devices 55
3.23.1 List of connected devices 55
3.23.2 Default device 55
3.24 Contacting your administrator (Technical support) 56
3.24.1 Date code / Technical code 56
3.24.2 Software version 56
3.24.3 Hardware model 56
3.24.4 Phone auto test 56
3.24.5 Access to administrator configuration (only available in IP mode) 57
3.24.6 Auto update the desk phone via USB key 57
4 Accessories 58
4.1 List of accessories 58
4.1.1 USB accessories 58
4.1.2 RJ9 accessory 58
4.1.3 Power supply 58
4.1.4 Other headsets 58
4.1.5 Other accessories 58
4.2 Magnetic alphabetic keyboard: ALE-10 keyboard 59
4.2.1 Description 59
4.2.2 Unboxing 59
4.2.3 Installation 59
4.2.4 How to use the keyboard 60
4.3 2 x 10 key expansion module: EM200 Smart Expansion Module 61
4.3.1 Unboxing 61
4.3.2 Description / Connectors 61
4.3.3 install the add-on to the desk phone 62
4.3.4 Icon description 62
4.3.5 Install more than one add-on module 63
4.4 Wall mounting kit 63
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4.5 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 64
4.5.1 Installation 64
4.5.2 Connect the device 64
4.6 Third parties headset certified in Developer and Solution Partner Program (DSPP) 65
5 Technical specifications 66

6 Ordering information 67

7 Guarantee and clauses 68

7.1 Safety Instructions 68
7.2 Regulatory Statements 69
Quick guide 71

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1 Getting to know your telephone

1.1 ALE-30h Essential DeskPhone
This phone is part of hybrid models and offers digital or IP mode on the same network interface via a
single Digital or Fast Ethernet port. With its large color display associated to 2x5 dedicated softkeys, and
intuitive navigation keys, your desk phone provides high audio quality for telephone calls either in full
duplex hands-free mode or when using the ergonomic handset (wideband in IP mode, narrow band in
Digital mode). You can enhance your experience by connecting a new alphabetic keyboard or a color
2x10 keys expansion module. ALE-30h can be used in your company at your office either in IP or Digital
mode or at home for remote working in IP mode.
1.1.1 Phone description

1 3.5 inch color display.

2 2 x 5 context sensitive configurable software keys.
3 Permanent feature keys: quick access to the phone's main features.
4 Programmable keys or predefined keys(1).
5 Alphanumeric key.
Status Led indicator / Ambiant light sensor
Flashing blue: default incoming calls.
6
Flashing orange (manager/assistant): as assistant, manager's incoming call.
Flashing purple (supervisor): as supervisor, supervisee's incoming call.
7 Navigation.
8 Wired handset (wideband in IP mode, narrow band in Digital mode).
9 loudspeaker.
10 Microphone.
11 USB-A connector.
12 2-degree adjustable foot (55°,40°).
(1)
these predefined keys depend on the system and the countries, contact your installer for more
information about your system (configuration for United States for example).

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1.2 ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone

The ALE-20h Essential DeskPhone is part of hybrid models and offers digital or IP mode on the same
network interface via a single Digital or Fast Ethernet port. It is a cost-effective version of the ALE-30h.
The ALE-20 Essential DeskPhone is part of IP models and provides a dual Gigabit Ethernet port.
In addition to a clear monochrome display associated to 2x3 dedicated softkeys and intuitive navigation
keys, these desk phones provide high audio quality for telephone calls either in full duplex hands-free
mode or when using the ergonomic handset (wideband in IP mode, narrow band in Digital mode). ALE-
20h and ALE-20 can be used in your company at your office or at home for remote working in IP mode.
ALE-20h can also be used at your office in Digital mode.
1.2.1 Phone description

1 2.8 inch monochrome backlit display.

2 2 x 3 context sensitive configurable software keys.
3 Permanent feature keys: quick access to the phone's main features.
4 Programmable keys or predefined keys(1).
5 Alphanumeric key.
Status Led indicator / Ambiant light sensor
Flashing blue:default incoming calls.
6
Flashing orange (manager/assistant): as assistant, manager's incoming call.
Flashing purple (supervisor): as supervisor, supervisee's incoming call.
7 Navigation.
8 Wired handset (wideband in IP mode, narrow band in Digital mode).
9 loudspeaker.
10 Microphone.
11 USB-A connector.
12 2-degree adjustable foot (55°,40°).
(1)
these predefined keys depend on the system and the countries, contact your installer for more
information about your system (configuration for United States for example).

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1.3 Unboxing

Handset 2-degree adjustable foot

Deskphone

Safety and regulatory

Handset cord
instructions

1.4 Install your desk phone

1.4.1 Install the foot

Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot.
Depending on the way you insert the foot into the phone, your desk phone will have a different angle:
55° or 40°. The angle noted on the top of the foot (face up) corresponds to the angle that the phone will
have after having inserted the foot.
A B

40°/55°

To unclip the foot, pull it straight back until it separates from the phone.

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1.4.2 Install a comfort wired handset

Your phone is provided with a connected handset.

If you have to replace it:

• Plug-in the wired handset to the appropriate connector

(see chapter: Description of the connectors.).
• Make sure you position the cable correctly in the
compartment intended for that purpose.

1.4.3 Connect the device

Please read safety instructions first.

Connect the handset if it is not connected (your phone is usually provided with the handset
connected).
Connect the keyboard to the RJ9 connector of the phone (ALE-10 Keyboard - optional - sold
separately). The magnetic alphabetic keyboard is only available for ALE-30h Essential
DeskPhone.
The ALE-30h and ALE-20h Essential DeskPhone can be connected to an IP network or a
Digital network. Connect the keyboard to the RJ9 connector of the phone the desk phone
to the IP line or Digital line (UA) thru RJ45 connector. The desk phone starts automatically
in IP mode or Digital (UA) mode regarding the connected network.
If your desk phone is not powered by PoE (Power over Ethernet) or PoDL (Power over
Digital Line), you have to plug the USB-C power adapter (sold separately).
In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion
module.
The power adapter is sold separately. For more information, contact your installer or
administrator.

For more details, please consult the section: Description of the connectors.
1.4.4 First start-up

The desk phone starts in IP mode (IP network) or Digital mode (UA) according to the connected network.
If your desk phone detects a UA line, it stays in low power mode (the top LED is purple blinking) until
boot is granted by the system. If the phone stays in low power mode, you have to plug a power adapter.

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1.5 Description of the connectors

Various connections to allow phone extensions. The type of connectors you have depends on your phone.

ALE-30h Essential DeskPhone

ALE-20 Essential DeskPhone
ALE-20h Essential DeskPhone

ALE-30h ALE-20h ALE-20

Universal Serial Bus (USB-C) connector
This connector is used for:

1 • Connect the USB-C power adapter.

• Connect a USB-C headset. (1) (1) (1)

Digital line (RJ45) (2) (2)

10/100 Fast Ethernet connector (LAN).

2
10/100/1000 Mbps Ethernet connectors to the enterprise
network (LAN - RJ45) -
10/100/1000 Mbps Ethernet connectors to a PC (RJ45).

3 RJ9 wired handset or headset connector.

magnetic alphanumerical keyboard connector (RJ 9): ALE-10 (3) (3)

4 (3)
Keyboard.

Universal Serial Bus (USB-a) connector.

This connector is used for:
• A USB-A headset.
5 (4) (4)
• An add-on module.
• A USB-A key for maintenance (manual software upgrade
via USB key for example).
(1)
You can connect a headset if the port is not used to power the phone. (2)Your phone is equipped with
only one RJ45 port, to connect it to the IP network or an Digital line. (3)This connector is used for
debugging (the keyboard has to be unpluged for ALE-30h). (4)In Digital mode, the local USB-C Power
Adapter is mandatory when plugging an expansion module.

Please ensure using a RJ45 connector for the network cable in IP or Digital mode (not RJ11), otherwise
you risk to damage the connector.

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1.6 Main screens and navigation keys

1.6.1 Welcome screens

You can access all of your phone's features from these screens. The default display has three pages that
you can access by selecting the corresponding tab at the top of the screen with the navigation keys. The
selected page is highlighted. The default pages can be augmented with other applications (ACD for
example) installed and/or configured on your system.
• Menu page Menu
Contains all features and applications accessible by selecting the softkey of the desired feature or
application. From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
• Perso page Perso
Contains call line keys (allowing supervision of calls) and programmable call keys.
• Info page Info
Contains information on the telephone and the status of its functions: name, telephone number,
number of messages (including call log events, text messages and voice messages), transfer
status, appointment reminder, etc.

• / Forward icon (the icon depends on the model of the phone)

Press the key next to this icon allows you to program or change the transfer function.
• Press the key in front of the label to select the corresponding feature.
• Press the programmed key in front of the softkey to activate it (call a contact, forward to a
number, …).
1.6.1.1 Choose the page displayed by default on the telephone
This feature depends on the system configuration. If necessary, contact your administrator.

• Reach the 'Menu' page.

• Settings Phone Homepage
• Select the default page (Menu, Perso, Info, last visited page …).
•

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1.6.1.2 Description

1 Top bar (date, time, status icons, user dynamic status)

2 Display the page by selecting the corresponding tab.
Forward icon.
3
Manage your call forwarding by pressing the key associated with the forward icon.
• / Stationary arrow: no forwarding activated.
• / Blinking or rotating arrow according to the skin: forwarding
activated.
4 Softkeys: menus and actions available depending on the selected page.

OK key:
Use this key to validate your choices and options while programming or configuring.
In idle state, press the ok key to switch on/off the backlight.
Left-right navigator:
In idle state, use this key to move from one page to another. In conversation, use this key to
move between tabs of current calls (call in progress, calls on hold, incoming call). In the text
edition, use this key to navigate into the text box.

Up-down navigator:
Used to scroll through the content of a page.

Back/Exit key:
Use this key to go back to the previous step. Use this key to go back to the homepage (long
press).

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1.6.2 Call management screen

Call management screen displays all information about current calls and lets you access to available
features during conversation.
1.6.2.1 Description

1 Tabs: incoming call icon, call in progress, call on hold, …

2 notification (popup) of incoming call
softkeys: actions available depending on the call status (when presentation screen is not
3
displayed)

Left-right navigator:
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress,
call on hold, arrival of new call). When a call is in progress, use the left-right navigator to
look at calls on hold or incoming calls.
Up-down navigator:
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be
available between a call in progress or on hold and an incoming call.
Back/Exit key:
Use to switch to the main screen during conversation to access some functions, for example,
searching by name.

Press the key in front of the label to select the corresponding feature.

Calls can also be managed from the Perso page.

While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the contact of
your choice by pressing the key associated to the contact.

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1.7 User local menu

Open the user local menu: reach the 'Menu' page Settings Phone Local Menu
The user local menu depends on the running mode of the desk phone, IP or Digital (UA) mode.
Display - Use this menu to adjust the display of your set:
• Brightness
Adjust the brightness of the display of the desk phone, the connected add-on, and the LEDs of the
desk phone ( successive presses).
• Screensaver(1)
Set the delay before the brightness is dimmed when the phone is not in use.
• Advanced Low brightness(1)
When the phone is not in use, the brightness is dimmed. Adjust dimmed brightness.
(1)
Only available on ALE-30h
Audio - Use this menu to adjust the audio convenience according to your environment, the type of device
connected and your audio preferences:
• Devices
List all audio devices connected or integrated to the desk phone. Select the preferred audio
device (connected or integrated).
• Hearing Aid
Check this option if you are using a hearing aid.
About - Use this menu to find information about the software and hardware releases of your desk phone.
Use this menu to obtain the link to the user manual of your desk phone or the link to the Rainbow™ home
page.
• Software
Display all information about your desk phone's software.
• Hardware
Display all information about your desk phone's hardware (model, PCMS Number, serial number,
mac address, Bluetooth® address if available).
• Documentation
Display a QR code to directly access documentation for your desk phone. Scan the QR code and
open the URL in your favorite web browser.
• Rainbow
Display a QR code to directly access the Rainbow™ homepage. Rainbow is the cloud-based
collaboration application that connects you with your business community. Scan the QR code
and open the URL in your favorite web browser.
Config. MMI (only available in IP mode)
Access to administrator configuration (depending on the system configuration, an administrator password
is requested to access this menu):
• IP address information: IP Parameters IP Status
• IP address and DHCP configuration: IP Parameters IP Config
• Phone memory: IP Parameters Memories
• Used network (wired or wireless): Network
• VPN configuration: VPN
• Security: Security
• Software information (version, run mode): Software infos
• Hardware information (MAC, CPU): Hardware infos
• Software update mode: Software infos Upgrade
o Enable software upgrade: upgrade via network (system).
o Upgrade from USB now: use a USB drive to upgrade the software when you restart the
desk phone.
• Factory configuration: Set Default Reset to Defaults

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1.8 Status icons / Call icons

Icons giving information about some specific configurations of the phone or about call status are displayed
in the top bar of the screen.
Status icons
Depending on the size of the display, all status icons may not be displayed simultaneously. Which
icons are displayed depend on their priority. The following icons are listed according to their
priority, from the highest to the lowest.

Silent mode.

Telephone locked(1).
Headset connected.
Handsfree connected
Appointment programmed.

Encrypted signal icon.

Wi-Fi (future use)

(1)
or operator 'restricted mode' according to the system.

Call icons

Incoming call icon.

Call in progress icon.

Call holding icon.

Your contact ended the conversation.

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1.9 Permanent features keys

This chapter displays all permanent features keys available on your desk phone. They are located around
the keypad.
• Take the call key - in idle state - short press during incoming call (ringing).
• Redial key: to access the 'Redial' feature (short/long press in idle state).
• Silent ringing when receiving an incoming call.
• End the call (Hang up).
• Return to the main page.
• Mute key
During a call, press this key to stop your contact from hearing you. When activated the key
blinks blue.
• Interphony key
When idle, press this key to switch the phone to interphony mode. When you receive a call,
the phone hooks off automatically and you go straight into hands-free mode. When
activated, this key is lit blue.
This feature can be deactivated by the administrator.
• Messaging key to access the messaging portal (call log, voice messages and text messages).
This key flashes blue when there is a new event such as a new voice message, a new instant
message or a new event in the call log and remains lit until all events are acknowledged or
deleted. The key remains lit until all events are acknowledged or deleted.
• Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit
blue). When a call is in progress, pressing this key switches from hands-free mode to headset
or handset mode. A long press activates the loudspeaker when a call is in progress via the
handset or headset.
• Turn up the volume (ringing or call state).
successive • Increase the brightness (idle state) .
(1)
presses
• Increase the contrast (idle state) (2) (3).
• Turn down the volume (ringing or call state).
successive • Decrease the brightness (idle state)
(1)
.
presses
• Decrease the contrast (idle state) (2) (3)
.
The following keys depend on the system configuration. The 'abc' key is either a key that switches
between alphabetic and numeric keyboards (alphanumeric key) or a programmable key if an optional
keyboard is already connected to the phone (ALE-30h). F1 and F2 keys are programmable keys.
Hold, transfer keys depend on the system and the countries, contact your installer for more
information about your system (Configuration for United States for example). In this case F1 and F2 are
no longer programmable.
• Programmable key (F1). Lit when the function associated with the key is activated (blue). A
service or a direct call can be associated to these keys.
• Placing a call on hold / Retrieve the call on hold. This feature depends on the system
configuration. If necessary, contact your administrator.
• Programmable key (F2). Lit in blue when the function associated with the key is activated. A
service or a direct call can be associated to these keys.
• Transfer: transfer the call to another number. This feature depends on the system
configuration. If necessary, contact your administrator.
• Alphanumeric key
Switch between the alphabetic and numeric keyboards. When activated, the key is lit blue.
An optional keyboard can be used on the ALE-30h. In this case, the key can be programmed
as programmable F1 or F2 keys.
• Programmable key(1) (If the optional keyboard is connected to the desk phone). Lit when the
function associated with the key is activated (blue). A service or a direct call can be
associated to these keys.
(1)
Available for ALE-30h Essential DeskPhone.
(2)
Available for ALE-20h Essential DeskPhone.
(3)
Available for ALE-20 Essential DeskPhone.

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1.10 Alphanumeric keyboard

Your phone is equipped with alphanumeric keyboard. You can switch between numeric
keyboard to dial number, and alphabetic keyboard to enter text by pressing the
alphanumeric key.
When you are in a text zone, you can switch to the alphabetic keyboard by selecting this
key. When activated, the key is lit blue.
Select the same key which is lit in blue to switch to the numeric keyboard (the key switches
off).

ALE-30h DeskPhone can also be equipped with a magnetic alphabetic keypad: ALE-10 keypad (sold
separately). In this case, the alphanumeric key is disabled. The dedicated key can therefore be
programmed.

• Enter alphabetic characters.

The number pad keys have letters that you can display by successive presses. The number is the
last character in the series. Some special characters can be displayed by successively pressing the
key:

% $ / ~ & ( ) [ ] = *

@ #

space | - _ 1

+ . , ; : \ ? ! < > 0

• Press and hold the '*' key to switch from lowercase to uppercase mode, and vice versa.
• Use navigation keys to move the cursor into the text (except in dial by name feature).
• Use this key to delete the last entered character. The alphabetic mode remains
activated.

Use cases:

: '1' is displayed.

+ : 'space' is displayed.

+ 3 successive presses: f' is displayed.

+ Long press + 3 successive presses: 'F' is displayed.

+ 5 successive presses: ':' is displayed.

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2 Using your telephone

2.1 Identify the terminal you are on
The number of your telephone is displayed on the 'Info' page.

2.2 Messaging portal

The messaging portal allows you to access and manage features such as the call log, instant messaging
and voice messages. When there is a new event (new log, new instant message or new voice message)
the message key blinks red.
2.2.1 Accessing the messaging portal

• Press the message key to access the messaging portal.

2.2.2 Consulting the call log

Consult all answered and unanswered incoming and outgoing calls

•
• Call Log

2.2.2.1 Consulting all calls

All calls are displayed with an icon giving information on the type of call.

Answered outgoing calls.

Unanswered outgoing calls.

Answered incoming calls.

Unanswered incoming calls.

• Using the up and down navigation key to scroll through the log (If more than one page).
• Display the contact information by selecting it in the list. Information such as the name, phone
number, date and time are displayed on the screen.
• You can choose to call the contact or clear the log:
o Recall: call back the contact.
o Delete: delete the entry.
o Delete all: delete the entire log.
2.2.2.2 Delete all call logs
• Use one of the following:

o Press the key associated with the icon: .

o Display the contact information by selecting it in the list.
Delete all
• Yes: to confirm (No: To cancel).
All call logs are deleted.

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2.3 Making a call

Use one of the following:

• Dial the destination number. The hands-free mode is activated automatically.

• Unhook the handset Dial the destination number.
• Press the Off-hook key of the headset Dial the destination number. If your headset has no Off-

hook/On-hook key, use the phone keys and switch on the audio on the headset ( ).

• Hands-free Dial the destination number.

• Programmed line key (if available).

• Dial by name (enter the first letters of the contact's name on the alphapad and press OK to
start the search). Use the magnetic alphabetic keyboard (ALE-10 keyboard, only available on ALE-
30h) if installed or press alphanumeric key to switch the keyboard of your desk phone to the
alphabetic mode.

• Redialing from the call log.

• Redial last number / Call back one of the last numbers dialed (long press).

To make an external call, dial the outside line access code before dialing your contact number.
If the internal or outside number does not reply

• LS announce (Announce) Broadcast a message on the loudspeaker of the free terminal (internal
contacts).
• Call back Request callback to a busy terminal.
• Text msg Send a written message.
• Voice msg Send a voice message.

The hands-free mode can be deactivated by the administrator.

2.4 Receiving a call

Answer the call depends on audio devices connected to your phone: handset, headset, hands-free,
external hands-free or loudspeaker.
Use one of the following:
• Lift the handset to take the call.
• Press the On-Hook/Off-Hook key on the headset to take the call (only available on compatible
headsets).

• Or Press the 'loudspeaker' key to take the call in hands-free mode.

• Take call Or Take the call with the headset if connected, or in hands-free mode.

• Select the incoming call icon Take the call with the headset if connected, or in hands-
free mode.
• Press dedicated line key on external handsfree to take the call in hands-free mode on this device.

The hands-free mode can be deactivated by the administrator.

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2.5 Ignore the call

A call is received:

• Use one of the following:

o Press the on-hook key.

o Silent
• Your phone no longer rings but your caller still hears the ringing tone.

You can still answer the call after you have ignored it.

2.6 Switching between audio modes

During conversation, you can switch between different audio modes (handset, loudspeaker, hands-free or
headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is

displayed: . This feature depends on connected devices and the default device selected in the phone
configuration. If you have connected the same type of accessory via different connection methods (for
example, a USB hands-free device), the default device is used for audio switching. The key is lit when
the loudspeaker or hands-free mode is selected.
You are in conversation with the handset, you can switch between following audio modes by short
pressing on the loudspeaker/hands-free key:

Handset Short press Handsfree Short press Handset

You are in conversation with the headset (headset or headset+loudspeaker), you can switch between
following audio modes by short pressing on the loudspeaker/hands-free key:

Headset Short press Handsfree Short press Headset

Take the
handset off
the hook
Headset Handset Short press Handsfree

You are in conversation with the headset and the handset is not hang-up, you can switch between
following audio modes by short pressing on the loudspeaker/hands-free key:

Headset Short press Handsfree Short press Handset

Press the line key of the headset to switch the audio to the headset.

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You are in conversation, you can switch to the loudspeaker by long pressing on the loudspeaker/hands-
free key (Group listening feature):

In Deactivate
conversation loudspeaker
Long press Loudspeaker Long press
If a USB headset is connected, the loudspeaker (group listening) is deactivated and a pop-up window is
displayed on the screen to inform you (to avoid over-consumption of energy).

For each audio mode, during the conversation, you can adjust the volume by pressing the volume keys.
The number of levels depends on the audio mode (8 for handset and headset 10 for hands-free and
loudspeaker). The selected volume, for each audio mode, will be saved for future conversations.

• During a conversation.
• Adjust volume by pressing the volume keys.

The hands-free mode can be deactivated by the administrator.

2.7 Activating the loudspeaker during a conversation (handset lifted) - Group

listening feature
Activate or deactivate the loudspeaker when you are in conversation using the handset or the
headset.

• Activate loudspeaker (long press) The key is blinking blue ( ).

• Adjust volume by pressing the volume keys (number of levels: 10).

• Deactivate loudspeaker (long press) The key is no longer lit ( ).

If a USB headset is connected, the loudspeaker (group listening) is deactivated and a pop-up window is
displayed on the screen to inform you (to avoid over-consumption of energy).
Press and release the loudspeaker key to switch to hands-free mode (light steady).

Switch to the hands-free mode (short press) The key lights up ( ).

2.8 Making calls by name (company directory)

This feature depends on the system configuration. If necessary, contact your administrator.

: If your set is not equipped with a magnetic keyboard, use the alphanumeric keyboard to enter
letters. You have to switch the keyboard to the alphabetic mode by selecting the alphanumeric key.
When activated, the LED corresponding to the key remains lit up.

• Enter the name of your contact: 'last name' or 'initials' or 'last name first name'.
• Select the type of search you want (last name, last name and first name or initials) Display of
all the contacts matching the search criteria.
• Use one of the following:
o Use the navigation keys to scroll through the pages.
o Select the name of the person you wish to call.
o Modify the search.

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2.9 Make calls via your programmed call keys (Perso page/F1 and F2
keys/Add-on module)
If you have programmed a direct call key, select it to make the call.
F1 and F2 keys depend on the system configuration.

2.10 Redialing
• Use one of the following:

o (short press)

o Redialing the last number dialed

o (long press).
Select the number to redial from the last 8 dialed number.

You can also access this feature through the menu:

• Reach the 'Menu' page.

• Redial list oR Events Redial list
• Select the number to redial from the last 8 dialed number.

: Press the trash icon (or associated key) to delete the list of last dialed numbers.

2.11 Callback requests

The messaging key flashes when you have a callback request.

• The messaging key flashes when you have a callback request.

• Callback / xx Callbacks

• Select a callback request in the list if there is more than one. If there is only one callback
request, it is displayed directly. Use navigation keys to browse the list.
• you can choose to call the contact or clear the log:
o Recall: call back the contact.
o Delete: delete the entry.
o Delete all: Delete the entire log.
If there is only one callback request, it is displayed directly.

: Press the trash icon (or associated key) to delete the list of callback requests.

2.12 Call back an unanswered call

2.12.1.1 Call back the last caller
• Reach the 'Menu' page.
• Events
• Last caller Call back the last caller.

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2.12.1.2 List of last callers

• Use one of the following:

o
Non replied call / xx Non replied calls
o Reach the 'Menu' page.
Events
• Select the type of call:
o No non replied internal call / xx Non replied internal calls
o No non replied external call / xx Non replied external calls
• Select a name or a number in the list if there are more than one. If there is only one name or
number, it is displayed directly. Use navigation keys to browse the list.
• Recall
• To delete the selected item: Delete

2.12.1.3 Delete the list of unanswered calls

• Use one of the following:

o
Non replied call / xx Non replied calls
o Reach the 'Menu' page.
Events
• Select the type of call:
o No non replied internal call / xx Non replied internal calls
o No non replied external call / xx Non replied external calls
• Use one of the following:
o Select an entry
Delete all

o Press the trash icon (or associated key).

2.13 Requesting automatic callback if internal number is busy

This feature lets you to be automatically called back when your internal contact is free.

• The telephone of the internal caller you are trying to contact is busy, and you want the person to
call you back as soon as they are free.
• Call back Callback request acknowledged.

• To return to the home page.

Automatic callback is not available if the set of your contact is free or if you are put on hold when the
set is busy. This feature depends on the configuration of the system.
2.13.1 Cancelling an automatic callback

• When the system calls you back, your phone is ringing.

• Call back Cancellation of callback request acknowledged.

Canceling the callback request is only possible when the contact you tried to reach released the line.

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2.14 Receiving interphony calls

You can answer a call without lifting the handset. When you receive a call, you are automatically
connected in hands-free mode. The identity of the caller is displayed on the screen. This feature
depends on the system configuration. If necessary, contact your administrator.
To activate

• (in idle state) When activated, the key is lit blue.

When your caller hangs up, interphony mode remains active.

To deactivate

• (in idle state) The key switches off.

Interphony can be disabled by the administrator.

2.15 Mute, so that your contact cannot hear you

You can hear your contact but he/she cannot hear you:
2.15.1 From the set

• During a conversation.

• Disable microphone The key is blinking blue .

• Enable microphone The mute key no longer blinks .

2.15.2 From the headset

• Use the mute key of the headset, if there is one, to disable headset microphone or to resume the
conversation (only available on compatible headsets).

2.16 Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an
automated attendant or a remotely consulted answering machine.
This feature depends on the system configuration. If necessary, contact your administrator. Depending
on the system configuration, the DTMF can be activated by default.
If DTMF is not activated by default on your system:

• During a conversation.
• Use one of the following:
o Send DTMF
o Press the star key.
• Enter DTMF code.

The function is automatically cancelled when you hang up.

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If DTMF is activated by default on your system:

• During a conversation.
• Enter DTMF code.

If DTMF is activated by default on your system, you have to deactivate DTMF before entering the code of
a feature: Deactivate DTMF (Deact DTMF).

2.17 Forwarding calls to your voice message service

• Select the forward icon (the icon depends on your phone: / ).

• Imm fwd to VM (Imm fwd VM) Forward is acknowledged (The forward icon becomes animated:
/ ).

• To return to the home page.

2.18 Consulting your voice mailbox

You are notified of a new event when the message key is flashing.

•
• New voice message / x New voice messages
• Enter your personal code Display name of sender, with date, time and ranking of message.
• Consult (Review): listen to message.
• When you have listened to the message, do one of the following.
o Replay: replay message.
o Erase: erase message.
o Call sender: call back sender of message.
o Forward msg: forward the message to another contact.
o Save: save the message
o / Exit: terminate consultation.

2.19 Sending a text message to an internal contact

This feature depends on the system configuration. If necessary, contact your administrator.

: If your set is not equipped with a magnetic keyboard, use the alphanumeric keyboard to enter
letters. Use the alphanumeric keyboard key to switch between the numeric and alphabetic keyboard.
When in alphabetic mode, the LED corresponding to the key remains lit up.

•
• Text mail /New text message /New text messages
• Send
• Use one of the following:
o Enter the number of the terminal to receive the message.
o Enter the first letters of the name.
• Choose the type of message.

• To return to the home page.

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Sending predefined message

• Predefined msg
• Select a predefined message.
• Apply

• To return to the home page.

Sending a message to complete
• To complete
• Select a predefined message to complete.
• Complete your message.
• Apply

• To return to the home page.

Sending a new message
• To create (Msg to create)
• Write your message.
• Apply

•
Sending the previous message
• Previous msg
• Apply

• To return to the home page.

2.20 Consulting text messages

You are notified of a new event when the message key is flashing.

• Number of messages received.

• New text message/ New text messages
• Read message (Read msg): display name of sender, with date, time and ranking of message.
• Use one of the following:
o Scroll msg (Scroll msg): scroll through the messages.
o Next message (Next msg): next message.
o Text answer: answer with a text message.
o Delete: delete messages.
o Recall: call back sender of message.

• Terminate consultation.

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2.20.1 Lock / unlock your telephone

An icon is displayed on the status bar to indicate that the phone is locked ( / ).
Lock your phone
• Reach the 'Menu' page.
• Lock/unlock
• Your phone is locked.

• To return to the home page.

Unlock your phone

• Reach the 'Menu' page.

• Lock/unlock
• Enter your password (Apply)
Your phone is unlocked.

• To return to the home page.

2.21 Placing a call on hold (hold)

2.21.1 Exclusive hold

During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

• During a conversation.
• Use one of the following:

o Select the call in progress icon (the icon depends on your phone: / )
o Put on hold

o (this key depends on the system configuration and countries as United States).

Your call is placed on hold (the icon depends on your phone: / ).

Retrieve the call on hold
Use one of the following:
• Hang up, your phone is ringing, then answer the call.

• Select the call on hold icon from the conversation screen (the icon depends on your phone: / ).
• Select the tab which is displaying the call on hold Retrieve
• Press the Back/Exit key to display the Perso page Select the call on hold (the icon depends on

your phone: / ).

• (this key depends on the system configuration and countries as United States).

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2.21.2 Common hold

This feature depends on the system configuration. If necessary, contact your administrator.
Common hold allows to all sets in the same pick-up group to resume a call (internal or external) that has
been put on hold by one of the members of that group.
Putting on common hold:

• During a conversation.
• Press the Back/Exit key to display the Perso page.
• Press programmed key: Comm hold (by default).

Recover the call on hold from any sets defined in the same pick-up group (including your set):

• Recover the call on hold from any sets defined in the same pick-up group (including your set)
• Press programmed key: Comm hold (by default).

2.22 Call parking

You can place a call on hold and retrieve it on another telephone.

• During a conversation.
• Park the call
• Enter the number of the parking destination phone.

Retrieve the call from the parking destination phone:

• Reach the 'Menu' page.
• Settings My services Consult Call pick up services Park/retrieve call

Retrieve the call from another phone:

• Reach the 'Menu' page.
• Settings My services Consult Call pick up services Park/retrieve call
• Enter the number of the parking destination phone.

This feature is accessible via a programmed key.

If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the
operator.

2.23 Making a second call during a conversation

• During a conversation.
• New call The first call is on hold.
• Number of second contact.

2.23.1.1 Other methods for calling a second contact

• Dial directly the number for your call (if DTMF mode is not activated).
• Name of second contact.

• Select the 'Redial' function (long press).

• Programmed line key.

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2.23.1.2 Release the second call and retrieve the call on hold
• You are in conversation with the second contact and the first one is on hold.
• Use one of the following:
o Enquiry off
o Select the tab of the call to retrieve by using left and right navigation keys.
o Hang up, your phone is ringing, then answer the call.
• You are on the line with your first contact.

If you make an error, hang up: your telephone will ring and you will recover your first call.

2.24 Answering a second call during a conversation

This feature depends on your system (multiline set).

• During a conversation, another person is trying to call you Contact's name or number displayed
for 3 seconds.

• Select the incoming call icon (the icon depends on your phone: / ).
• The first call is on hold.

To return to your first contact and end the conversation in progress.

• The second call is ended.

• To return to the first contact, use one of the following.

o Select the incoming call icon (the icon depends on your phone: / ).

o
o Unhook the handset.

2.25 Switching between calls (Broker call)

Depending on the system configuration you can manage several calls at the same time.
Use one of the following to switch between calls:

• Select the call on hold icon from the conversation screen (the icon depends on your phone: /

).
• Select the tab which is displaying the call on hold Retrieve or
• Press the Back/Exit key to display the Perso page Select the call on hold.
You are in conversation with the second contact and the first one is on hold.

2.26 Transferring a call

Depending on the system configuration, transferring a call can be done in two ways.
1. Using the softkey
• Calling a second person during a conversation The first call is on hold.
• You can transfer the call immediately or wait for your contact to answer before transferring the
call.
Transfer
• The two callers are connected.

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2. Using predefined keys

These predefined keys depend on the system and the countries, contact your installer for more
information about your system (Configuration for United States for example).

• The first call is on hold.

• Calling a second person during a conversation.
• You can transfer the call immediately or wait for your contact to answer before transferring the
call.

•
• The two callers are connected.

2.27 Three-way conference with internal and/or external contacts

(conference)
• During a conversation, a second call is on hold.
• Conference (Confer)

You are in conference mode.

2.27.1 Cancel conference and return to first contact (if conference is active)

• Use one of the following:

o End conference (End conf)
o Hang up.
The two participants remain on the call together.
2.27.2 After the conference, to leave your two contacts talking together

• Use one of the following:

o Transfer

o (this key depends on the system configuration and countries as United States).
• Hang up.

2.27.3 View information about the other people in the conference

• Navigate between both calls in progress tabs involved in the conference (the icon depends on

your phone: / ).

2.28 N-party conference

This feature depends on the system configuration. If necessary, contact your administrator.
During a 3-way conference, you can add up to three additional participants.

• You are in a conference call with 2 contacts. To add another participant to the conference:
• Add
• Dial the number of your contact (dial, directories, last numbers dialed...).
• Your contact answers.
• Insert You are on the line with the additional contact.

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2.29 'Meet me' conference

The 'Meet me' function is used to set up a conference with a maximum of 29 persons (maximum value is
configured in OXE system, it can be 7, 15 or 29).
2.29.1.1 Initiate a 'Meet me' conference
In order for the participants to join the conference, you must first decide on a meeting time for the
conference and send them the access code.
• Enter the 'Meet me' conference prefix. it is defined by the administrator during system
configuration. If necessary you may need to contact your administrator.
• Enter the conference access code.

The conference is set-up. Participants must enter this access code to join the conference call. Send
the conference call access code to the participants.
In case of network connected OXE systems, to initiate a 'Meet me' conference with a distant OXE system,
you have to enter a phone number of distant OXE system after prefix, to locate the conference. For
more information, contact you administrator.
2.29.1.2 Join a 'Meet me' conference
Once set-up by the conference initiator, other participants can join the 'Meet me' conference.

• Enter the joining code for the 'Meet me' conference. This code is defined by the administrator
during system configuration. If necessary you may need to contact your administrator.
• Enter the conference access code.
Conference access code: 'x' digits code defined by the conference master and communicated to
the participants so that they can join the conference.
• You are in conference mode.
An audible beep rings when a participant joins the conference.
You cannot join a conference if there are already the maximum number of participants.
If you cannot directly reach the conference, you have to call first an internal user or an Attendant Set.
This one dials the call number for joining the 'Meet-me ' conference and then transfers your call (10
seconds).

2.30 Intrusion into an internal conversation (barge-in)

Your contact's line is busy. If the number is not 'protected' and if authorised, you can intrude into the
call:

• Intrusion

2.30.1.1 Protect a call against intrusion

• Press programmed key. The programmed key has to be configured by the system: No intrusion (No
intrud) (by default).
• Enter contact's number.

Protection is cancelled when you hang up.

2.31 Signal malicious calls

This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by
a special message.

• You receive a malicious call.

• Malicious

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2.32 Forwarding calls to another number (immediate forward)

The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.).

• Select the forward icon (the icon depends on your phone: / ).

• Immediate forward (Immediate / Imm fwd / Immediate fwd)
• Number to be called Forward is acknowledged (The forward icon becomes animated: / ).

• To return to the home page.

You can make calls, but only the destination number can call you.
If the associated number is defined, you can directly select it as the forwarding destination.
You can program a key with this function and access the function directly by selecting it (follow the
displayed instructions if necessary).

2.33 Forwarding calls if you do not answer or if you are busy

When you are absent or already in communication (all lines are busy), all your calls are forwarded to the
defined number.

• Use one of the following:

o Select the forward icon (the icon depends on your phone: / ).
o Reach the 'Menu' page Forward
• Other forward (Other fwd)
• Select the forward type to program.
o Forward on busy
o Forward on no reply
o Forward on busy/no reply
• Number receiving forward Forward is acknowledged (The forward icon becomes animated: /
).

You can program a key with this function and access the function directly by selecting it (follow the
displayed instructions if necessary).

2.34 Do not disturb

You can make your terminal temporarily unavailable for all calls.
• Select the forward icon (the icon depends on your phone: / ).
• Do not disturb (Not disturb)
• Enter code to activate the feature.
• Apply Forward is acknowledged (The forward icon becomes animated: / ).

• To return to the home page.

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try
to call.

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To deactivate the Do not disturb feature:

• Select the forward icon (the icon depends on your phone: / ).
• Deactivate DND (Deact DND)

• To return to the home page.

2.35 Forwarding your calls from the receiving terminal ('Follow me')
You wish to receive your calls in your present location: Use the 'Follow me' function.
• Select the forward icon (the icon depends on your phone: / ).
• Other forward (Other fwd) Remote forward
• Enter the number of the phone you want to receive calls Forward is acknowledged (the forward
icon becomes animated: / ).

If you have a key programmed with this feature, you can access the feature directly.
If the associated number is defined, you can directly select it as the forwarding destination.
Cancel call forwarding from the forwarding phone
• Select the forward icon (the icon depends on your phone: / ).
• Deactivate
Cancel call forwarding from the destination phone
• Select the forward icon (the icon depends on your phone: / ).
• Other forward (Other fwd) Deactivate follow me
• Enter the forwarded phone number.
Cancel call forwarding from another terminal in your system
• Select the forward icon (the icon depends on your phone: / ).
• Other forward (Other fwd) Deactivate remote forward (Deact remote forward)
• Enter the forwarded phone number.

2.36 Applying a selective forward

You can forward your primary number and your secondary number or numbers to different sets.
• Reach the 'Menu' page.
• Settings My services Consultation (Consult) Forwarding services
• Select the forward type to program.
o Immediate forward
o Forward on busy
o Forward on no reply
o Forward on busy/no reply
• Apply.
• Select the number to forward (if available)
o Principal line selection
o Second line selection
• Number receiving forward.

• To return to the home page.

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2.37 Forwarding calls to your pager

Callers will thus be able to contact you while you are moving around the company.

• Press programmed key (the programmed key has to be configured by the system) Forward is
acknowledged (The forward icon becomes animated: / ).

2.38 Cancelling all forwards

• Use one of the following:
o Select the forward icon (the icon depends on your phone: / ).
o Reach the 'Menu' page Forward
• Deactivate

To cancel all forwards, you can programme another type of forward too.

2.39 Leaving a text message for internal callers

You can leave a text message on your terminal which will be displayed on the screen of the terminal
calling you.

: If your set is not equipped with a magnetic keyboard, use the alphanumeric keyboard to enter
letters. You have to switch the keyboard to the alphabetic mode by selecting the alphanumeric key.
When activated, the LED corresponding to the key remains lit up.

•
• Text mail /New text message / x New text messages
• Fwd to text
• Choose the type of message.
Sending predefined message
• Predefined msg (Predefined)
• Select a predefined message.
• Apply

• To return to the home page.

Predefined standard messages are shown below:

1 Call operator.
2 Absent for a moment.
3 Call again tomorrow.
4 In a meeting,please do not disturb.
5 Out at a meeting.
Sending a message to complete
• To complete
• Select a predefined message to complete.
• Complete your message.
• Apply

• To return to the home page.

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Sending a new message

• Msg to create (To create)
• Write your message.
• Apply

• To return to the home page.

To deactivate the forward to text feature

•
• Text mail /New text message / x New text messages
• Deactfwdtext the text message is displayed.
• Deactivate

• To return to the home page.

2.40 Send a voice message copy

•
• Voice mail / new voice message / x new voice messages
• Enter your personal code display number of new and old messages.
• Consult Forward msg
• Number to be called /contact's name (Spell name / ).
o Send send message.
o Exit end of broadcast.

2.41 Sending a recorded message to a number or a distribution list

•
• Voice mail / new voice message / x new voice messages
• Enter your personal code display number of new and old messages.
• Send
• Record your message.
• Exit end of recording.
• Number to be called /contact's name (Spell name / ).
o Send send message.
o Exit end of broadcast.

2.42 Answering the general bell

When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Call pick up services Night service call pick up
(Night serv call pick up)

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2.43 Manager/Assistant filtering

System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be
directed to one or more assistants.
The programmed key has to be configured by the system.
From the manager or assistant telephone

• Press programmed key Incoming calls are filtered by a chosen person (assistant, etc.).
• Same key to cancel.

Filtering is indicated on the manager's telephone by the icon corresponding to the

'screening/unscreening' programmed key.

2.44 Call pick-up

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the
call on your own telephone.
The system can be configured to prevent call pick-up on some telephones.
If the telephone ringing is in your own pick-up group

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Call pick up services Group call pick up

This feature is accessible via a programmed key: Grp pick up (GpPickUp) (by default).
If the telephone ringing is not in your pick-up group
• Reach the 'Menu' page.
• Settings My services Consultation (Consult) Call pick up services Individual call pick up
• Number of telephone ringing

This feature is accessible via a programmed key: Call pick up (Pick up) (by default).

2.45 Hunting groups

2.45.1 Hunting group call

Certain numbers can form a hunting group and can be called by dialing the group number.
2.45.2 Temporary exit from your hunting group

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Additional services Leave hunting group
• Enter your group number

This feature is accessible via a programmed key: Out of grup (Out grp) (by default).
2.45.3 Return into your group

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Additional services Go into hunting group
• Enter your group number.

This feature is accessible via a programmed key: Into group (In group) (by default).
Belonging to a group does not affect the management of direct calls. A specific telephone within a group
can always be called by using its own number.

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2.46 Calling an internal contact on his/her pager

The number called does not answer and you know that the person called has a pager:

• Dial the destination number.

• Paging
• Dial the destination number Paging in progress is displayed.

Your contact can answer from any telephone in the system.

2.47 Answering a call on your pager

A call on your pager can be answered from any telephone within the system.

• Your pager beeps.

• Reach the 'Menu' page.
• Settings My services Consultation (Consult) Paging services Paging answer
• Your extension number.

This feature is accessible via a programmed key: Pagng answ (PagAnsw) (by default).

2.48 Calling a contact on his/her loudspeaker

Your internal contact does not answer. If authorised, you can remotely activate her/his phone:

• Your contact does not reply.

• LS announce (Announce) You are connected to the loudspeaker on your contact's phone (if
he/she has the hands-free function).

2.49 Broadcasting a message on the loudspeakers of a station group

A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group:

• Off hook.
• Number of broadcast group Speak, you have 20 seconds.
• Hang up.

The message will only be broadcast on terminals not in use and which have a loudspeaker.

2.50 Managing your charges

2.50.1 Charging your calls directly to business accounts

You can charge the cost of your outside calls to business account numbers.

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Additional services Business account code
• Number of business account.
• Number required.

2.50.2 Finding out the cost of an outside call made by an internal user from your terminal

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Consultation & callbacks Charging informations

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2.51 ACD: Agent set/ Supervisor station

2.51.1 Agent set

A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
2.51.2 Open an agent session (LogOn) – Agent set

• Reach the 'Menu' page.

• LogOn
• Enter the identifier number.
• Enter your personal password.

For a decision maker agent

• Use one of the following:

o Enter the processing group number.
o List Select the processing group from a list.

2.51.3 ACD application welcome screen – Agent set

Once the ACD session is open, the agent can access the ACD application dedicated functions.

• Unavailable
This function allows the agent to be 'logged out ' from the ACD application. The 'logged out '
function is activated - by default, on opening an agent session (system configuration), by the
supervisor or by the agent himself. The agent changes this 'logged out ' status by pressing the
display key associated with this function.
• Wrap Up
After each ACD call, the agent automatically assumes Wrap-up mode. During this mode, the agent
does not receive any ACD calls and can carry out the tasks associated with a call.
This mode can be terminated at any time by pressing the display key associated with the Wrap-Up
function or by waiting for the end of the timer (system configuration).
• Supervisor
When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his supervisor
directly by pressing this key.
• Queue info
By pressing this key, the agent accesses information regarding the queue (number of calls waiting,
average or maximum waiting time, number of free, busy or logged out agents).
• Private info
Pressing this key informs the agent about the configuration of his set (forwarding status, presence
of new messages, associated set, name and number of the set, etc.).
• Welcome guide
This key allows the agent to configure the welcome messages, recording, activation/deactivation,
loading or playback of a welcome message.

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Access to welcome message configuration involves entering the agent identifier number and a
password.
• ACR manage.
The agent can act on the distribution of the ACD calls by assigning or not assigning expertise
areas. Expertise areas can be assigned or deleted one by one or globally.
• Help
During a communication, the agent can send an assistance request to the supervisors.
This request can be accepted by a supervisor or rejected if the supervisors are absent, not
available or reject the request.
2.51.4 Close an agent session (LogOff)

• LogOff
• Enter your personal password.
• Apply The session is closed.

2.51.5 Supervisor station

The supervisor is an agent who has been assigned additional rights. In particular, he can assist the
agents, supervise agent activity, intrude or listen-in discretely on a call.
A supervisor can also perform the agent function from the same set.
2.51.6 Open a supervisor session (LogOn)

• Reach the 'Menu' page.

• LogOn
• Enter the identifier number.
• Enter your personal password.

2.51.7 Processing group- Supervisor entry/withdrawal

• Entry
• Use one of the following:
o Enter the processing group number.
o Listen Select the processing group from a list.

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2.51.8 Supervision or acceptance of an assistance request

The supervisor has access to the supervision functions either by accepting an assistance request from an
agent or by pressing the 'Help ' function key in the 'Perso ' page.

• Listen
By pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor can then
listen in on the conversation between an agent and his caller, but cannot participate in the
conversation.
• Intrusion
This key allows the supervisor to intrude in a communication. This intrusion is signalled to the
agent and his caller by an audible beep and the supervisor can cut-in on the conversation at any
time. If the agent on-hooks or if the supervisor presses the 'Help ' key, only the supervisor and the
caller will be in communication.
• Restrictive
The agent is in communication with a caller. This function allows the supervisor to talk just with
the agent without the caller being informed of this intrusion (restrictive).
• Permanent
The supervisor can view on his display the dynamic states (out of service, ACD calls, private calls,
Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.) of an agent in real-
time.
• Cancel
Pressing this key results in the rejection of an agent assistance request.
2.51.8.1 Close a supervisor session
• LogOff
• Enter your personal password.
• Apply The session is closed.

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2.52 Configure your phone for remote working

This feature is only available on IP phone (connected to an IP network).

Your IP phone is compatible with remote working (VPN) via a secure connection (encrypted). Your phone
supports the IKEv1 and IKEv2 protocol to send data securely. In this mode, all features available at your
office will be ready for use remotely.
If the telephone system of your enterprise is configured to accept remote workers (system and
infrastructure), you have to configure your desk phone to be ready for remote working.
The configuration of the phone depends on the infrastructure of your telephony network.
For information, please consult the following guide: “IPsec VPN Deployment Guide for Remote Workers
for DeskPhones and Premium DeskPhones Serie “ 8AL90345ENAA (https://myportal.al-
enterprise.com/alebp/s/PN/8AL90345ENAA)

Effortless deployment
In this section we describe how to manually configure your desk phone for remote use. Alcatel-Lucent
Enterprise also offers remote desk phones deployment solutions: Alcatel-Lucent Enterprise Easy
Deployment Server (EDS). EDS offers a cloud server allowing easy deployment of devices in remote
worker situation for Alcatel-Lucent Enterprise (ALE) systems and third-party SIP servers. For more
information, contact your installer or administrator.

In this section, we describe the complete configuration of your phone for remote working.
Your installer has to give you all information to configure your desk phone.
You have to:
• Enable VPN.
• Enter the remote VPN server information.
• Enter the TFTP server information (Optional).
• Enter authentication.
• Setup the VPN start preferences.
2.52.1 First connection as remote working

When you connect your desk phone for the first time remotely, you are prompted to set a PIN code.
The PIN code is requested when you enter in the VPN configuration (submenus) or when you boot your
desk phone (depending on the VPN configuration). The PIN code is retained during the session so that you
can access the VPN configuration without having to re-enter your PIN code until you exit the VPN
configuration. Before configuring your phone for remote working, check if you have all the information
from your administrator.

If your set is not equipped with a magnetic keyboard, use the alphanumeric keyboard to enter
letters. Use the alphanumeric keyboard key to switch between the numeric and alphabetic keyboard.
When in alphabetic mode, the LED corresponding to the key remains lit up.
To configure your desk phone:
• Use one of the following:
o Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Config.
MMI
o Connect your desk phone to the network (and plug in the power jack if you are using an
external power adapter). When the desk phone displays the 'Step 2' during the boot,
repeatedly press the '*' and '#' keys in succession until a menu is displayed.

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• VPN (scroll down the menu).

o VPN Config
▪ Enter the new PIN Code.
▪ Validate.
▪ Enable VPN: you have to activate this option to use your desk phone for remote
working.
▪ VPN Server: enter the address of the VPN server.
▪ VPN PSK: enter the pre-shared key to establish a secure connection with the VPN
server. The PSK can be unique for all remote workers on a same installation or can
be specific to each remote worker. In the first case, the VPN authentication has to
be enabled.
▪ IKE version: Enter the IKV version (IKEv1/IKEv2).
Other advanced settings if requested: IKEv1 aggressive mode (when IKEv1 enabled), IKE
force encapsulation, Static Virtual IP (VIP Addr).
o VPN Tftp Use TFTP servers, tftp1, tftp2,port: if the TFTP servers are required, activate
this option and enter the addresses and port of the TFTP servers.
o VPN Authent Use Authentification, User, Password: activate this option if a logon to the
VPN server (username and password) is required. The VPN authentication can be disabled
in case a specific PSK is used for each remote worker.
o VPN Pincod Request Pincode on Boot: if this option is activated, the PIN code is required
when you boot your desk phone. We recommend you activate this option.
o Select this icon to return to the main menu.
o Select this icon to save parameters.
• The VPN configuration is saved and the main menu is displayed.
• Select this icon to exit the configuration menu. The desk phone restarts.
• Enter the PIN code if you have selected the option (Request Pincode on Boot).
• Validate.
• Your desk phone is ready for remote working.
If you leave the PIN code request menu when the phone is starting, the phone will start without VPN
activated. If an error occurs when your phone is running in remote mode, a popup is displayed with an
error message. Please note this message to send to your administrator.
2.52.2 Change the configuration

You have to change a parameter of the VPN configuration.

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Config. MMI
• VPN (scroll down the menu).
• Select a submenu to change the configuration (VPN Config, VPN Tftp, VPN Authent, VPN Pincod).
• Enter your PIN code (If an administrator password is defined by the system, you can use it to
access to the VPN configuration by selecting: Use Password).
• Validate.
• Change parameters.
• Select this icon to save parameters.
• The VPN configuration is saved and the main menu is displayed.
• Select this icon to exit the configuration menu. The desk phone restarts.
• Enter the PIN code if you have selected the option (Request Pincode on Boot).
• Validate.
• Your desk phone is ready for remote working.

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If an error occurs when your phone is running in remote mode, a popup is displayed with an error
message. Please note this message to send to your administrator.
2.52.3 PIN code

The PIN code is composed of 4 digits. You can access the VPN configuration by entering the PIN code or
the administrator password if defined by the system. Depending on the VPN configuration, the PIN code
is requested when you boot your desk phone. We recommend you enable this option for security reasons
and if you need your phone in remote and in business place (See Reconnect your desk phone in your
business place).
If the PIN code is incorrect 5 times in succession, the PIN code and VPN parameters will be erased.
If no administrator password is defined by the system, the PIN code is required to access VPN
configuration.
Once the PIN code and the administrator password have been set, you can switch between the PIN code
and the administrator password by selecting the following softkeys in the login window: User password,
Use PIN code.
2.52.4 Reset your PIN code

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Config. MMI
• VPN (scroll down the menu).
• VPN Pincod
• Enter your PIN code.
• Validate.
• Set new Pincode: enter the new PIN Code.
• Select this icon to save parameters.
• The VPN configuration is saved and the main menu is displayed.
• Select this icon to exit the configuration menu. The desk phone restarts.
• Enter the PIN code if you have selected the option (Request Pincode on Boot).

2.52.5 Reconnect your desk phone in your business place

Your phone is already configured for remote working.

If you connect your desk phone to the digital network:
If you desk phone is already declared on digital network, you just have to connact and start it (you
desk phone is declared twice: on IP network for remote and digital network).
If you connect your phone to the IP network:

• Connect your desk phone to the network (and plug in the power jack if you are using an external
power adapter).
• If the option to enter PIN code when you boot your desk phone is enabled in the VPN
configuration (Request Pincode on Boot):
o The PIN code is requested.
o Select this icon to go back.
o The phone restarts in normal mode. The VPN is temporary disabled until the next reboot.
• If the option is not enabled:
o When the desk phone displays the 'Step 2' during the boot, repeatedly press the '*' and '#'
keys in succession until a menu is displayed.
o VPN VPN Config
o Enter your PIN code.
o Validate.
o Enable VPN: disable the remote worker.
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o Select this icon to save parameters.

o The VPN configuration is saved and the main menu is displayed.
o Select this icon to exit the configuration menu.
o The phone restarts in normal mode.

2.52.6 Reconnect your desk phone in remote place

Your phone is already configured for remote working but it was connected in your place of business.
You need to reconnect it in a remote place.

• Connect your desk phone to the network (and plug in the power jack if you are using an external
power adapter).
• If the option to enter PIN code when you boot your desk phone is enabled in the VPN
configuration (Request Pincode on Boot):
o The PIN code is requested.
o Enter PIN code.
o Validate.
o The phone starts as teleworker.
• If the option is not enabled (Request Pincode on Boot).
o When the desk phone displays the 'Step 2' during the boot, repeatedly press the '*' and '#'
keys in succession until a menu is displayed.
o VPN VPN Config
o Enter your PIN code.
o Validate.
o Enable VPN: enable the teleworker.
o Select this icon to save parameters.
o The VPN configuration is saved and the main menu is displayed.
o Select this icon to exit the configuration menu.
o The phone starts as teleworker.

If an error occurs when your phone is running in remote mode, a popup is displayed with an error
message. Please note this message to send to your administrator.

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2.53 Visual Notification Assistant (VNA)

The purpose of the VNA feature is to allow instant distribution of an audio message (notification) to all
members of a group (large or not) defined by the administrator. Your desk phone can be used to
broadcast an urgent message to the greatest number of employees. The broadcasted audio message will
be played instantly and simultaneously on each phone. This feature depends on the phone configuration
and the company infrastructure.
Two modes can be configured by the administrator depending on the working environment:

• Loud:
o You are alerted of the incoming notification by the pop-up window displayed on the
screen. The pop-up window indicates the active device which will be used to play the
notification.
o The notification is played on the phone loudspeaker. The message volume is higher than
the volume you set in the phone settings (level + 2).
o After the notification, the phone returns to its initial state.
• Discreet:
o You are alerted of the incoming notification by the pop-up window displayed on the screen
and the audio signal (beep), asking to select the device to use to listen to the notification
(handset, headset or loudspeaker). The pop-up window indicates the active device which
will be used to play the notification.
o The notification is played on the selected device or the active device if you are in
conversation. In case of hands-free, you can select the device to listen the notification.
The defined volume in the phone settings is used.
o After the notification, the phone returns to its initial state.

If you are in conversation, the local and distant audio call are muted while the notification is playing.
You recover your call after the notification if the call is still active.

You can interrupt the notification to make for example an emergency call by pressing twice on the
release key. First press, a pop-up window is displayed asking you to confirm the action by pressing again
the release key.

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3 Programming your telephone

3.1 Initializing your voice mailbox
• Light flashes.

•
• Enter your personal code then record your name according to voice guide instructions.
Your personal code is used to access your voice mailbox and to lock your telephone.
A weak personal code will be rejected by the system:
• Identical 4 digits (0000, 1111,).
• A simple sequence of 4 digits (0123, 1234,).
Make sure you choose a strong password with at least 4 digits. The list of weak passwords provided does
not contain all the possibilities.

3.2 Customizing your voice greeting

You can replace the greeting message by a personal message.

•
• Voice mail / New voice message / x New voice messages
• Enter your personal code.
• Perso options Greeting msg Perso greeting Record
• Select the type of greeting to create or modify (Greeting 1, Abs greeting, Busy, My name)
Record message.
• End End of recording.
• Use one of the following:
o Apply Apply.
o Restart Re-record a message.
o Replay Replay message.
To return to the default message.
• Normal prompt

3.3 Modify the password for your phone set

• Reach the 'Menu' page.
• Settings Phone Password
• Old code (4 digits).
• Apply
• New code (4 digits).
• Apply
• Enter new password again to confirm.
• Apply

This code acts as a password controlling access to programming functions and the user 'Set Locking '
function (code by default: 0000).
A weak personal code will be rejected by the system:
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• Identical 4 digits (0000, 1111,).

• A simple sequence of 4 digits (0123, 1234,).
Make sure you choose a strong password with at least 4 digits. The list of weak passwords provided does
not contain all the possibilities.

3.4 Modify the password for your voice mailbox

•
• Voice mail / New voice message / x New voice messages
• Enter your personal code.
• Perso options Password
• New code (4 digits).
• Apply

As long as your voice mailbox has not been initialized, personal code is 0000.

A weak personal code will be rejected by the system:

• Identical 4 digits (0000, 1111,).
• A simple sequence of 4 digits (0123, 1234,).
Make sure you choose a strong password with at least 4 digits. The list of weak passwords provided does
not contain all the possibilities.

3.5 Adjusting the audio functions

• Reach the 'Menu' page.
• Settings Phone Ringing
• Enter your password (if required) and apply.

3.5.1 Choose the tune

• Select the type of call to which the ringing is to be associated.

o Internal call (Internl call)
o External call (Externl call)
• Select the melody of your choice (32 tunes).
•

• End / To adjust other audio features.

One ringing is louder than the others and can be used in noisy environments.
3.5.2 Adjusting the ringer volume

• Level (Volume)
• Select the volume you want (10 levels). Use the volume keys on the desk phone or
displayed on the screen.

• End / To adjust other audio features.

One ringing is louder than the others and can be used in noisy environments.

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3.5.2.1 Activate/deactivate silent mode

• More options (More) Silent mode
o To activate: check the box.
o To deactivate: Uncheck the box.

• End / To adjust other audio features.

3.5.2.2 Activate/deactivate meeting mode (progressive ringing)

• More options (More) Progressive ringing
o To activate: check the box.
o To deactivate: Uncheck the box.

• End / To adjust other audio features.

3.5.2.3 Activate/deactivate discreet ring mode

One beep before ringing:

• More options (More) One beep before ringing

o To activate: check the box.
o To deactivate: Uncheck the box.

• End / To adjust other audio features.

Three beeps before ringing

• More options (More) Three beeps before ringing

o To activate: check the box.
o To deactivate: Uncheck the box.

• End / To adjust other audio features.

3.5.2.4 Adjust ringer volume while a call arrives

• Your telephone rings.
• Adjusting the ringer volume.

3.6 Hearing Aid

If you are using your phone with a hearing device, you must install and activate the hearing aid device
(HAC) to avoid hearing discomfort.

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Audio Hearing
Aid
• Check this option if you are using a hearing aid.

3.7 Adjusting the brightness of the desk phone

Adjust the brightness of the display of the desk phone, the connected add-on, and the LEDs of the desk
phone.
3.7.1 Adjust the brightness when the phone is in use

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Display
Brightness
• Increase or decrease the brightness (successive presses).

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• To return to the home page.

3.7.2 Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Display
Advanced Low brightness
• Increase or decrease the brightness (successive presses).
•

• To return to the home page.

3.7.3 Set the delay before the brightness is dimmed when the phone is not in use (screensaver) -
Only available on ALE-30h

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Display
Screensaver
• Set the time delay (default 4 hours).
•

• To return to the home page.

3.8 Adjust contrast (ALE-20/ALE-20h)

In idle state:

• Decrease the contrast (idle state) (successive presses).

• Increase the contrast (idle state) (successive presses).

3.9 Selecting the welcome page

This function is used to choose the page displayed by default on the telephone. This feature depends on
the system configuration. If necessary, contact your administrator.

• Reach the 'Menu' page.

• Settings Phone Homepage
• Enter your password (if required) and apply.
• Select the default page (Menu, Perso, Info, Last page seen…).
•

• To return to the home page.

3.10 Selecting language

• Reach the 'Menu' page.
• Settings Phone Language
• Enter your password (if required) and apply.
• Select the language of your choice.
•

• To return to the home page.

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3.11 Programming keys for call numbers and functions (Perso page/F1 and F2
keys/Add-on keys)

If your set is not equipped with a magnetic keyboard, use the alphanumeric keyboard to enter
letters. Use the alphanumeric keyboard key to switch between the numeric and alphabetic keyboard.
When in alphabetic mode, the LED corresponding to the key remains lit up.
Depending on your desk phone, you can program:

• Softkeys of the Perso page.

• Keys/softkeys of the add-on module.
• F1 and F2 keys.
• ‘Abc' key in case a magnetic keyboard is connected (ALE-30h).

In case these keys are used for hold and transfer features, F1 and F2 are not programmable
(configuration for United States for example).
If the key is not programmed yet:
• Select the key to program.
• Enter your password (if required) and apply.
• Use one of the following:
o Speed dial To program a number.
o Services To program a function.
If the key is already programmed:
• Reach the 'Menu' page Settings Phone Key program Prog perso page
• Select the key to program.
• Enter your password (if required) and apply.
• Use one of the following:
o Speed dial To program a number.
o Services To program a function.
To program a number
• Speed dial
• Enter the number.
• Apply
• For a softkey (perso page or add-on), enter the name of the key.
• Apply

• To return to the home page.

To program a function
• Services Follow information displayed on the screen.

• To return to the home page.

You can customize the name color and style of the key by entering a prefix. See chapter below.

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3.12 Customize the color and the style of programmable softkeys (ALE-30h in
IP mode)
You can customize the color and style of the softkeys of the perso page and the add-on modules by
inserting a prefix in front of the label of the softkey.
When you program a softkey, add the prefix to the name of the softkey to customize it.

The prefix depends on the software version and The numbers for each color are as follows:
are defined as follow:
• \C: color
The prefix is followed by a number
between 1 and 10 which defines the color.
• \B: bold.

Use the color number 0 to go back to the default

color.

Use cases:

• SOS (Orange): \C2SOS.

• SOS (Red, bold): \C3\BSOS.

3.13 Modify a programmed key

• Reach the 'Menu' page Settings Phone Key program Prog perso page
• Select the key to modify.
• Enter your password (if required) and apply.
• Modify

• To return to the home page.

3.14 Delete a programmed key

• Reach the 'Menu' page Settings Phone Key program Prog perso page
• Select the key to delete.
• Enter your password (if required) and apply.
• Delete

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3.15 Programming an appointment reminder

You can define the time of a temporary reminder (one in 24 hours).
• Reach the 'Menu' page.
• Appointment (Appoint)
• Enter time of appointment.
• Use one of the following:

o To define this appointment in your phone, hang up.

oIf the destination of the appointment reminder isn`t in your phone, dial the number of the
destination set. Apply.
The 'Appointment programmed' icon is displayed on the welcome page of the phone that will be alerted (
/ ).
At the programmed time, your phone rings:

If your calls are forwarded to another terminal, the forward is not applied to the reminder call.
To cancel your reminder request:
• Reach the 'Menu' page.
• Appointment (Appoint) Delete

•
The 'Appointment programmed' icon disappears from the welcome page.

3.16 Call the associated set

The number of another set can be associated with your set number (See Modify the associated number).
To call it:

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Associate services Call associate

3.17 Forward your calls to the associated number

If you have previously defined an associated number, you can forward your calls to this number.

• Reach the 'Menu' page.

• Settings My services Consultation (Consult) Associate services
• Use one of the following:
o Overflow to associate For forwarding when you do not answer.
o Overflow if busy to associate For immediate forwarding when your line is busy.
o Ovflow busy/no rep to assoc For forwarding if you do not answer or if you are busy.
o Deact overflow to associate To cancel the forwarding to associate function.
• Apply

/ : You can also use the forwarding service to forward your calls to the defined associated number.

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3.18 Define or modify the associate number

The associated number can be a phone set number, the voice mail number or the pager number.

• Reach the 'Menu' page.

• Settings My services Associate
• Enter your password.
• Apply
• Modify
• Select the new associated number.
o Enter the new associated number.
o Speed dial

Delete associate number:

• Reach the 'Menu' page.

• Settings My services Associate
• Enter your password.
• Apply
• Deactivate

3.19 The Tandem configuration

This configuration lets you group sets under a single phone number. Your set is then the main set and the
other sets, usually a DECT, a remote extension, a DeskPhone or softphone, are secondary sets. Each set
has its own directory number, but the tandem number is that of the main set. When you receive a call,
all sets ring simultaneously. When one of the sets answers, the other sets stop ringing. When all the lines
of the main set are busy, the secondary sets don't ring. A secondary set can still be called by its own
number, but in this case, the tandem function will no longer be taken into account. Most of the functions
are common to all sets, for example: forwarding, meet-me reminder, the various messages, etc., while
others are specific to each set, for example: individual directory, last number redial, out of service,
locking, etc. Tandem mode supports up to 4 secondary devices.
For more information regarding this configuration, contact the person in charge of your installation.

3.20 Create, modify or consult your interphony list (max. 10 numbers)

• Reach the 'Menu' page.
• Settings My services Interphony
• Enter your password.
• Select an entry.
• Follow the on-screen instructions.

3.21 Install a USB accessory (Headset, Handsfree, Loudspeaker)

• Connect the accessory to the USB connector (USB-A, USB-C).
• When you plug the accessory in the USB port, the USB accessory is automatically detected. If an
another accessory is already connected with the same function, a popup asks you to select your
preferred accessory to use for this function

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3.22 Install a RJ9 headset

It is possible to connect a compatible RJ9 headset to the desk phone instead of the handset.

3.23 Manage connected devices

3.23.1 List of connected devices

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Audio
• Devices
• The list of connected devices is displayed. You can find information about the connector:

USB.

Hands-free.

Handset.

If two devices are connected to the desk phone and have the same function, two icons are displayed in
the same line. The dark icon is the default device.
3.23.2 Default device

If you have connected the same type of accessory onto different connectors (for example, a USB external
hands-free module), the list of used connectors is displayed for each type of accessory. You can select
your preferred accessory to be used as the default accessory.

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Audio
• Devices
• The list of connected devices is displayed.
• Select the device with more than one connector icons.
• Select your preferred accessory
•

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3.24 Contacting your administrator (Technical support)

If necessary you may need to contact your administrator.
Before contacting your administrator, make sure you have information such as your phone's codes and
software version to hand.
3.24.1 Date code / Technical code

The codes are located on the back of the phone, next to the connectors. This
label is an example and does not represent the one placed on your phone.

• PN: Technical code.

• SN: Date code.

3.24.2 Software version

Two versions of software can be installed in the desk phone: NOE IP and NOE TDM softwares.
The software version can be viewed on the phone by following this path:
• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu About
Software

This information is available in the QR code which can be scanned with any mobile phone.
3.24.3 Hardware model

The hardware model can be viewed on the phone:

• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu About
Hardware (If available on your phone).

3.24.4 Phone auto test

This feature depends on your system.

The auto test of the phone is a quick hardware test of the sound, the display and the LEDs. It lets the
user do the first tests directly from the desktop.

• The phone is switched on and connected.

• Reach the 'Menu' page.
• Settings Options Phone test
• Auto test has started.

• To stop the auto test.

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3.24.5 Access to administrator configuration (only available in IP mode)

Your administrator can access to the phone configuration. Depending on the system configuration, an
administrator password is requested to access this menu.
This menu is only available when the desk phone is running in IP mode.

In this configuration menu, use this icon to go back.

• Use one of the following:

o Open the user local menu: reach the 'Menu' page Settings Phone Local Menu
Config.MMI.
o Connect your desk phone to the network (and plug in the power jack if you are using
an external power adapter). When the desk phone displays the 'Step 2' during the boot,
repeatedly press the '*' and '#' keys in succession until a menu is displayed.
• This section allows the administrator to set or consult:
o IP parameters: IP Parameters IP Status
o DHCP option: IP Parameters IP Config
o Phone memory: IP Parameters Memories
o Used network (wired or wireless): Network
o Wired network configuration: Network Wired network
o Wireless network configuration: Network Wireless network
o VPN configuration: VPN
o Security: Security
o Software information (version, run mode): Software infos
o Hardware information (MAC, CPU): Hardware infos
o Software update mode: Software infos Upgrade
▪ Enable software upgrade: upgrade via network (system).
▪ Upgrade from USB now: use a USB drive to upgrade the software when you
restart the desk phone.
o Factory configuration: Reset to Defaults

3.24.6 Auto update the desk phone via USB key

You can use a USB-A or USB-C key. The key has to be formated in FAT32 mode.

• Create an empty text file on the USB key: upgrade.auto

Please check that the file does not have the.txt extension (especially when the file extension is
hidden in system preferences).
• Create a directory on the USB key: upgrade
• Copy binary files into the new directory:
o IP mode:
▪ bin84x9P
▪ noe84x9P
o Digital mode:
▪ bin84x9T
▪ noe84x9T
• Insert the USB key in the corresponding USB slot (A or C).
• Reboot the phone (the led is blinking during upgrade).

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4 Accessories
4.1 List of accessories
For more details about references, consult chapter: Ordering information.
4.1.1 USB accessories

• AH 21 U II Premium headset monaural USB-A

• AH 22 U II Premium headset binaural USB-A
• AH 21 M II Premium headset monaural USB-A
• AH 22 M II Premium headset binaural USB-A
• EM200 Smart Expansion Module (ALE-30h).
• USB external ringing interface module (USB Interface module 2 relays).
4.1.2 RJ9 accessory

• ALE-10 Keyboard (ALE-30h).

• AH 11 G Headset monaural
• AH 11 GA Headset monaural
• AH 12 G Headset binaural
• AH 12 GA Headset binaural

4.1.3 Power supply

• USB-C Power supply (EU, US, UK, AU).

4.1.4 Other headsets

Compatible headsets are validated by the Developer and Solution Partner Program (DSPP) (See chapter:
Third parties headset certified in Developer and Solution Partner Program (DSPP)).
4.1.5 Other accessories

• Wall mounting kit: Mx/ALE-20/20h/30 Wall Mounting Kit.

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4.2 Magnetic alphabetic keyboard: ALE-10 keyboard

The magnetic alphabetic keyboard is only available for ALE-30h Essential DeskPhone.

4.2.1 Description

The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on
the base of the set. It is connected to the corresponding connector behind the phone.

Country variants:

• QWERTY- QWERTZ (International keyboard).

• AZERTY (French keyboard)

4.2.2 Unboxing

• ALE-10 keyboard.
• Safety and regulatory instructions.

4.2.3 Installation

The keyboard automatically magnetizes under the phone. Connect the keyboard to the RJ9 connector of

the phone: .

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4.2.4 How to use the keyboard

Use the keyboard to enter text while configuring the phone. Access directly the dial by name feature by
entering the name of your contact on the keyboard.
Below is a list of the function keys that allow you to access all the symbols.

Caps lock: to write text in capital letters. Maintain this key and press the letter to display
in capital.
Alt key: to access specific and punctuation characters highlighted in blue on the keyboard.
Alt key: To access specific and punctuation characters highlighted in blue on the
keyboard.
Cursor moving key (left, right). Allows you to navigate edited boxes.
• : Move the cursor to the right.
• + : Move the cursor to the left.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.

Use cases:

: F' is displayed.

+ : 'F' is displayed.

+ : ':' is displayed.

+ : '6' is displayed.

Use the international keyboard in QWERTZ mode

• Use one of the following:

o Use the alt key:

▪ + : 'z' is displayed.

▪ + : 'y' is displayed.
o Configure the desk phone to default to QWERTZ layout on the international keyboard. This
means that the 'z' and 'y' are displayed without using the alt key by pressing the 'y' and 'z'
keys on the keypad respectively.
▪ Open the user local menu: reach the 'Menu' page Settings Phone Local Menu
Display
▪ German kbd: Check this option to use the keyboard in QWERTZ layout (blue letters
for some keys).

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4.3 2 x 10 key expansion module: EM200 Smart Expansion Module

EM200 Smart Expansion Module is only available for ALE-30h.

Phone capabilities can be extended with Add-ons. The EM200 add-on offers up to 60 additional keys with
LED: 2 x 10 programmable keys with LED for each virtual pages. The number of virtual pages depends on
the system capabilities. Note that all supervised numbers have to be placed on the first virtual page.
4.3.1 Unboxing

• EM200 Smart Expansion Module.

• 2-degree adjustable foot.
• 2xM3 screw.
• Safety and regulatory instructions.
• Quick guide.

4.3.2 Description / Connectors

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Connector to connect the device to the

desk phone or already connected add-on
Color LCD screen. (USB-A).
The module is equipped with a support to
fix it to the desk phone or another add-on.
Programmable keys. Universal Serial Bus (USB-a) connector.
This connector is used for:
• Connect a USB headset.
Page navigation keys. • Connect an add-on module.
• To connect a conference module.

A USB-C connector is dedicated to connect a power adapter. The power adapter is sold separately.
4.3.3 install the add-on to the desk phone

In digital mode, the desk phone has to be powered by an external USB-C power adapter (sold
separately).

1- Insert the add-on USB-A connector into the USB-A socket of the desk phone.
1- Use the add-on support to fix it to the desk phone using the provided screw.
2- Plug the network cable. If necessary, plug the USB-C power adapter (sold separately). In digital
mode, the desk phone has to be powered by an external USB-C power adapter.
3- Restart the desk phone.

If you are using a USB-A headset, you can connect it to the last add-on module.
4.3.4 Icon description

Call icons
Incoming call from the monitored contact.
In conversation with the monitored contact.
The monitored contact is on hold.
The monitored contact doesn't exist.
The following icons are displayed when you define a service on a programmable key.
Forward feature is activated.
Do not disturb feature.
Lock/unlock feature.
DTMF feature.

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4.3.5 Install more than one add-on module

You can connect to the ALE-30h up to three modules depending on the way it is powered. An additional
power adapter can be connected to the third add-on module. Contact your installer to know how many
add-ons can be connected to the phone and if necessary to add a power supply.
To attach another add-on, affix and connect the new add-on to the one that is already connected:

• The first add-on is connected to the desk phone.

• Insert the new add-on USB-A connector into the USB socket of the installed add-on.
• Use the add-on support to fix it to the add-on using the screw provided.
• Connect the power supply to the desk phone. You need to use a second power supply, connect it
to the 3rd add-on module.
• Restart the desk phone.

4.4 Wall mounting kit

To mount your phone on the wall, you need to install a standard wall plate that you can easily find on
the market. Follow the manufacturer's instructions to install the wall plate on the wall. When the wall
plate is fixed, you can prepare your phone and mount it on the wall. The wall mount kit is sold
separately (refer to the following chapter for the reference: Ordering information).

Fix the support with the phone by using Hang the assembled phone with wall mounted
the 2 screws provided (the size of screw is kit on the wall plate.
M3x8mm).

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4.5 USB external ringing interface module (USB Interface module 2 relays
3GV28184AA)
The USB external ringing interface module allows driving an external system (like a ring or a lamp),
following the ring tone cadence or the communication state of the phone connected on the telephone
line. No system configuration is requested to install the module.
USB Interface module 2 relays lets to connect directly one or 2 external ringings on the USB connector of
your desk phone:
The phone is in audio
communication. The relay is active as
Relay 2
long as the phone is in
communication.
The phone is ringing. The relay
Relay 1
follows exactly the ring signal.

List of supplies

• USB external ringing interface module.

• 1 USB cable 1,5 m (4,9 feet) USB type A - USB type B.

4.5.1 Installation

WARNING: The module must be closed before use. No settings require the module to be open.
In idle state: Ringing or during
communication:
N: Common.
NC: Active signal.
NO: Non-active signal.

Typical usage diagram:

Phase Neutral

The lamp lights up when the phone is in communication.

The breaking capacity is 12V/24V DC 15A or 120V/220V AC at 10A.

4.5.2 Connect the device

• Plug the provided cord USB type B on the USB connector of the module.
• Plug the provided cord USB type A on the USB connector of the desk phone. See description of the
connectors of your phone.

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4.6 Third parties headset certified in Developer and Solution Partner

Program (DSPP)
The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk
phone lifecycle. In this context, certification tests are performed between partner applications or
devices and Alcatel-Lucent Enterprise's platforms. It certifies proper inter-working with partner
applications or devices.
Consult the list of available headsets: “List of certified 3rd parties Headsets for Hard phones and Soft
phones.”.

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5 Technical specifications
Consult the datasheet of your desk phone for more information.

ALE-30h ALE-20h ALE-20

Height 183 mm (7.2 in) 183 mm (7.2 in) 183 mm (7.2 in)
Width 207 mm (8.2 in) 207 mm (8.2 in) 207 mm (8.2 in)
Depth 35 mm (1.4 in) 35 mm (1.4 in) 35 mm (1.4 in)
Weight (handset and foot) 806 g (1.78 lbs) 806 g (1.78 lbs) 806 g (1.78 lbs)
Adjustable foot stand range 40° - 55° 40° - 55° 40° - 55°
Color Gray Gray Gray
2.8 inch 2.8 inch
3.5 inch color, 320 x monochrome with monochrome with
Display
240 pixels backlight, 128 x 64 backlight, 128 x 64
pixels pixels
Power over Ethernet (IEEE
Class 1 Class 1 Class 1
802.3af)
Power consumption (PoE) Idle
– Active(w/o Add-on, w/o < 3.5 W < 3.5 W < 3.5 W
USB)
Power consumption (digital
line power) idle/active 0.8W/1.2W 0.8W/1W 1.W/1.6W
(without USB)
-5°C - +45°C -5°C - +45°C -5°C - +45°C
Operating conditions
(23°F - 113°F) (23°F - 113°F) (23°F - 113°F)
-25°C - +70°C -25°C - +70°C -25°C - +70°C
Storage temperature
(-13°F - 158°F) (-13°F - 158°F) (-13°F - 158°F)
USB-C USB 2.0 USB 2.0 USB 2.0
USB-A USB 2.0 USB 2.0 USB 2.0
1 x USB-A (5V,
1 x USB-A (5V, 1 x USB-A (5V,
500mA),
500mA), expandable 500mA), expandable
USB power delivery expandable to
to support 4.5W (5V, to support 4.5W (5V,
support 4.5W (5V,
900mA) 900mA)
900mA)

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6 Ordering information
This list is not exhaustive and may change at any moment.

ALE-20h Essential DeskPhone 3ML37020AA

ALE-20 Essential DeskPhone 3ML37020AB
ALE-30h Essential DeskPhone 3ML37030AA
EM200 Smart Expansion Module 3MK27007AA
Mx/ALE-20/20h/30 Wall Mounting Kit 3MK27008AA
ALE-10 Keyboard AZERTY 3ML37010FR
ALE-10 Keyboard QWERTY - QWERTZ 3ML37010DW
USB-C 5V/2A Power Adapter (EU) 3MK08005EU
USB-C 5V/2A Power Adapter (US) 3MK08005US
USB-C 5V/2A Power Adapter (RW) 3MK08005RW
USB external ringing interface module 3GV28184AA
3m Cat3 Telephone cable-RJ45/RJ11 (x10) 3ML37001AA
AH 21 U II Premium headset monaural USB-A 3MK08011AB
AH 22 U II Premium headset binaural USB-A 3MK08012AB
AH 21 M II Premium headset monaural USB-A 3MK08018AA
AH 22 M II Premium headset binaural USB-A 3MK08014AB
AH 11 G Headset monaural 3MK08007AA
AH 11 GA Headset monaural 3MK08007AB
AH 12 G Headset binaural 3MK08008AA
AH 12 GA Headset binaural 3MK08008AB

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7 Guarantee and clauses

Safety and Regulatory Instructions relates to the following products: ALE-20 Essential DeskPhone (ALE-20), ALE-
20h Essential DeskPhone (ALE-20h), ALE-30h Essential DeskPhone (ALE-30h), ALE-20/20h/30h WB Corded
Handset, ALE-10 Keyboard (ALE-10).
Read carefully before use of these equipments.

7.1 Safety Instructions

● Changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment. ● Magnets could affect the
functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your
pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1.6
inches) at least. ● To limit the risk of interference, people with pacemakers must keep the wireless telephone
away from their equipment (minimum distance of 15 cm/6 inches). ● It is recommended to follow the
standard acceptance procedures before using this equipment in human safety critical areas (hospitals...).
● The handset includes magnetic elements that may attract sharp metallic objects. To prevent injury,
before each use ensure sharp metallic objects are not stuck to the earpiece and microphone. ●Avoid using
phones (other than cordless type) during an electrical storm. There may be a remote risk of electric shock
from lightning. ● Do not use this device in environments where there is a danger of explosion. ● Do not
plug this phone into an Integrated Services Digital Network (ISDN) connection or into a regular Public
Switched Telephone Network (PSTN) connection. This can result in severe damage to the phone. ● Never
allow your telephone to come into contact with water. ● When external power supply is used, it shall be
connected to an easily accessible socket outlet. ● Use this product in temperatures between -5°C to +45°C
(23°F to 113°F). ● These products are intended for use in an indoor environment only. ● The PoE (Power
over Ethernet) devices that supply or receive power and their connected cables must all be completely
indoors. ● Do not use headsets at high volumes for an extended period of time, this may cause hearing loss.
Always listen at moderate levels.

Cleaning and disinfecting

Refer to document: “How to clean and disinfect Alcatel-Lucent Enterprise terminals”.
Wear gloves when cleaning products.
Do not use harsh chemicals such as bleach, peroxide, acetone, ethyl acid, methyl chloride, ammonia, or
multi-purpose cleaners to clean plastic, metal, rubber, or screen surfaces.
Wipe products with a clean, dry, microfiber non-abrasive cloth.
Spray cleaning solution on the cloth before cleaning the product.
Use pre-moistened wipes or dampen (but do not wet) a soft sterile cloth with the approved agent. Never
spray or pour chemical agents directly onto the device as the liquid may stain the product or seep inside
and damage the hardware.
Do not allow liquid to pool.
ALE recommends using a 70% ethanol solution for all wired and wireless ALE terminals.
Daily disinfection: Up to 5 disinfections per day.
Extensive wiping during cleaning or disinfection may cause surface damage to the device.
ALE recommends assigning a dedicated wireless terminal to each employee rather than sharing shifts on
terminals, as well as replacing the handset on wired terminals for each employee.

other advanced settings if requested

ALE-20, ALE-20h, ALE-30h: these products can be supplied by PBX through proprietary Digital link (excluding
ALE-20) or by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum, or by an USB Type C
External Power Supply (EPS) with rating 5V DC, 2A minimun.

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7.2 Regulatory Statements

Declaration of Conformity may be obtained from:
ALE International 32 avenue Kléber – 92700 Colombes, France -
ebg_global_supportcenter@al-enterprise.com.
Other advanced settings if requested. Use one of the following:

• → Legal (or reach the 'Menu' page → Settings → Phone → Local Menu → Legal).
• Select the settings icon displayed at the bottom left of the screen during the boot (after
a few seconds) →Legal.
EU Countries
This equipment complies with the essential requirements of following directives:
• 2009/125/EC (ErP), 2011/65/EU (RoHS) and its amendment 2015/863 (EU),
• Non-Radio equipment: 2014/30/EU (EMC), 2014/35/EU (LVD),
• Radio equipment: 2014/53/EU (RED),
UK
This equipment is in compliance with the essential requirements of following regulations: Radio Equipment
Regulations 2017, Electromagnetic Compatibility Regulations 2016, Electrical Equipment (Safety) Regulations
2016, The Ecodesign for Energy-Related Products and Energy Information (Amendment) (EU Exit) Regulations
2020, The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment
Regulations 2012
The 5150 to 5350 MHz frequency range is restricted to indoor use.
Canada
Equipments with RF part comply with Industry Canada's license-exempt RSSs. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. These products meet
the applicable Innovation, Science and Economic Development Canada technical specifications.
The devices for the band 5150–5350 MHz are only for indoor usage to reduce potential for harmful interference
to co-channel Mobile Satellite systems.
USA
Equipment without RF part has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try correcting the interference by
consulting the dealer.
Privacy of communications may not be ensured when using any Bluetooth® device.

California - Warning: this product can expose you to chemicals including Antimony trioxide, which is
known to the State of California to cause cancer, and Di-isodecyl Phthalate (DIDP), which is known to the
State of California to cause birth defects or other reproductive harm. For more information go to
www.P65Warnings.ca.gov.
Disposal information
This symbol means that the equipment must be returned to a collection point for electronic
equipment waste disposal. Defective batteries must be returned to a collection point for chemical
waste disposal.
Related Documentation
Other languages for these Safety and Regulatory Instructions and User Documentation are available at
the following Web site: https://www.al-enterprise.com/products.
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.

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www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by
ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-
enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective
owners. The information presented is subject to change without notice. Neither ALE Holding nor any of
its affiliates assumes any responsibility for inaccuracies contained herein. © Copyright 2021 ALE
International, ALE USA Inc. All rights reserved in all countries.

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 Alcatel-Lucent Enterprise ALE-30h / ALE-20h / ALE-20 Essential DeskPhone - Quick guide
OpenTouch® Suite for MLE
Quick g uide

Keys
• Take the call key - in idle state - short press during
incoming call (ringing).
• Redial key: to access the 'Redial' feature (short/long
press in idle state).
• Silent ringing when receiving an incoming call.
• End the call (Hang up).
• Return to the main page.
• Mute key
During a call, press this key to stop your contact from
hearing you. When activated the key blinks blue.
• Interphony key
When idle, press this key to switch the phone to Status icons
interphony mode. When you receive a call, the phone
Silent mode.
hooks off automatically and you go straight into hands-
free mode. When activated, this key is lit blue.
• This feature can be deactivated by the administrator. Telephone locked.
• Messaging key to access the messaging portal (call log,
voice messages and text messages). Headset connected.
This key flashes blue when there is a new event such as a
new voice message, a new instant message or a new
Handsfree connected
event in the call log and remains lit until all events are
acknowledged or deleted. The key remains lit until all
events are acknowledged or deleted. Appointment programmed.
• Pressing this key answers an incoming call in hands-free
mode (when activated, the key is lit blue). When a call is
Encrypted signal icon.
in progress, pressing this key switches from hands-free
mode to headset or handset mode. A long press activates
the loudspeaker when a call is in progress via the Wi-Fi (future use)
handset or headset.
• Turn up the volume (ringing or call state). Call icons
• Increase the brightness (idle state)(1).
Incoming call icon.
• Increase the contrast (idle state) (2) (3).
• Turn down the volume (ringing or call state).
Call in progress icon.
• Decrease the brightness (idle state) (1).
• Decrease the contrast (idle state) (2) (3). Call holding icon.
The following keys depend on the system configuration. The 'abc' key is
either a key that switches between alphabetic and numeric keyboards Your contact ended the conversation.
(alphanumeric key) or a programmable key if an optional keyboard is
already connected to the phone (ALE-30h). F1 and F2 keys are Alphanumeric keyboard
programmable keys. Hold, transfer keys depend on the system and the
countries, contact your installer for more information about your Your phone is equipped with alphanumeric keyboard.
system (Configuration for United States for example). In this case F1 You can switch between numeric keyboard to dial
and F2 are no longer programmable. number, and alphabetic keyboard to enter text by
• Programmable key (F1). Lit when the function associated pressing the alphanumeric key. When you are in a text
zone, you can switch to the alphabetic keyboard by
with the key is activated (blue). A service or a direct call
selecting this key. When activated, the key is lit blue.
can be associated to these keys. Select the same key which is lit in blue to switch to the
• Placing a call on hold / Retrieve the call on hold. This numeric keyboard (the key switches off). ALE-30h
feature depends on the system configuration. If DeskPhone can also be equipped with a magnetic
necessary, contact your administrator. alphabetic keypad: ALE-10 keypad (sold separately). In
• Programmable key (F2). Lit in blue when the function this case, the alphanumeric key is disabled. The
associated with the key is activated. A service or a direct dedicated key can therefore be programmed.
call can be associated to these keys.
% $ / ~ & ( ) [ ] = *
• Transfer: transfer the call to another number. This
feature depends on the system configuration. If
necessary, contact your administrator. @ #
• Alphanumeric key
Switch between the alphabetic and numeric keyboards. space | - _ 1
When activated, the key is lit blue. An optional keyboard
can be used on the ALE-30h. In this case, the key can be + . , ; : \ ? ! < > 0
programmed as programmable F1 or F2 keys.
• Programmable key(1) (If the optional keyboard is Press and hold the '*' key to switch from lowercase to
connected to the desk phone). Lit when the function uppercase mode, and vice versa.
associated with the key is activated (blue). A service or a Use navigation keys to move the cursor into the text (except in dial
direct call can be associated to these keys. by name feature).
(1)
Available for ALE-30h Essential DeskPhone. (2) Available for ALE- Use this key to delete the last entered character. The
alphabetic mode remains activated.
20h Essential DeskPhone. (3) Available for ALE-20 Essential
DeskPhone.

Related Documentation - Other languages for Safety and Regulatory Instructions and User Documentations are available at the following Web site:
https://www.al-enterprise.com/products. 8AL91432ENAAed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by
ALE. ALE International copyright © 2021
 Alcatel-Lucent Enterprise ALE-30h / ALE-20h / ALE-20 Essential DeskPhone - Quick guide
OpenTouch® Suite for MLE

Call Modify the programmed key

Dial the number directly or dial the number after pressing a line Settings Phone Key program
key (an off-hook key phone or Bluetooth® handset, hands-free Menu
Press the programmed key to be modified.
key). Follow the on-screen instructions.
Call by name (Company directory) Erase a programmed key
Enter the name, contact's surname/name or initials and follow Settings Phone Key program
the on-screen instructions. Menu
Select the key to be erased.
Answer a call Follow the on-screen instructions.
Take the handset off the hook, use an off-hook key (phone or Customizing your voice greeting
Bluetooth® handset), use the hands-free key, or press the Voice mail Perso options
incoming call icon.
You can listen to the greeting, customize the
greeting and set the default greeting.
Ignore the call / End the call.
Consulting your voice mailbox
Redial
Long press to access the list of the last 8 dialed Diverting calls to your voice mailbox
numbers.
Select the forward icon.
Make a call-back request to a busy number Imm fwd VM
Callback Select the type of call forwarding required.
Cancel forward
Placing a call on hold (hold)
Select the forward icon.
Hold (1)
Deactivate
Sending DTMF signals Do not disturb
Send DTMF Select the forward icon.
Send numbers. DoNotDisturb (DND)
Read text messages
Mute New text message
Read message (Read msg)

Interphony Send text messages

Text mail /New text message /New text messages
The phone automatically answers the call.
Send
Before the line is taken, you hear a succession of Long Enter the destination number.
specific beeps. press Select the type of message to send (fixed Msg, New
Msg,...).
Switching between audio modes Information about the phone Info

Making a second call during a conversation Lock/unlock the phone

Menu
New call Lock

Answering a second call during a conversation Adjust audio volume

Select the incoming call icon.
Select the language of your choice
Switching between calls (Broker call) Menu
Settings Phone Language
Select the call on hold icon from the conversation
screen. Choose the tune
Settings Phone Ringing
Menu
To cancel your second call and recover the first Adjust the ring via the following menus: Melody,
You automatically recover the first call. Silent, Beeps, Volume, etc.
Adjust the brightness of the set
Transferring a call
settings Phone Local Menu Display Menu
You are in conversation with one contact.
Brightness
Call a second contact. (1)
Transfer. Adjusting screen contrast(2) (3)
(in idle state)
Conference
Call the first contact. Modify the password for your phone set
Menu
Call the second contact. Settings Phone Password
Conference (Confer). Homepage
Make calls via your programmed call keys Settings Phone Homepage Menu
Perso Select the default page.
Press the desired programmed call key.
(1)
This key depends on the system configuration and countries as
Programming direct call keys
United States. (2) Available for ALE-20h Essential DeskPhone.
Select an empty programmable key or Settings (3)
Available for ALE-20 Essential DeskPhone.
Phone Key program
Menu
Select the key to program.
Enter the name and number to associate to the
key.

Related Documentation - Other languages for Safety and Regulatory Instructions and User Documentations are available at the following Web site:
https://www.al-enterprise.com/products. 8AL91432ENAAed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by
ALE. ALE International copyright © 2021