SMART Board®

MX | MX Pro
series interactive displays

User guide

SMART Board MX (V4) series | SMART Board MX Pro (V4) series

SMART Board MX (V3) series | SMART Board MX Pro (V3) series
SMART Board MX (V2-C) series | SMART Board MX Pro (V2-C) series
SMART Board MX (V2) series | SMART Board MX Pro (V2) series
SMART Board MX series
(See page 13 for specific models.)

IDX55-4 | IDX65-4 | IDX75-4 | IDX86-4 | IDX55-3 | IDX65-3 | IDX75-3 | IDX86-3 | IDX55-2 | IDX65-2 | IDX75-2 | IDX86-2 | IDX65-1 | IDX75-1 | IDX86-1

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 Learn more

This guide and other resources for SMART Board MX and MX Pro series interactive
displays are available in the Support section of the SMART website
(smarttech.com/support). Scan this QR code to view these resources on your
mobile device.

ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and
businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for
consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the
label is independently certified to deliver the quality, performance, and savings that users have come to expect.
As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond
the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY STAR settings.

License

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc.

Trademark notice
SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, SMART Ink, SMART lab, Lumio, Object Awareness, smarttech, the SMART logo and all SMART
taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Android, Chrome, Chromebook, Google Cast, Google Drive,
and Google Play are trademarks of Google Inc. Microsoft, Windows, and OneDrive are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries. Mac, macOS, iOS, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries. Intel and Core are trademarks of Intel
Corporation in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners.

Copyright notice
© 2019–2023 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and
does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
February 28, 2023

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Important information
Note

Refer to the SMART Board MX and MX Pro series interactive displays installation and maintenance
guide (smarttech.com/kb/171555) for important information about installing and maintaining the
display.

Warning

l Do not open or disassemble the display. You risk electrical shock from the high voltage inside the
casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of the display.
l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous
voltage points and cause electric shock, fire, or product damage which may not be covered by
the warranty.
l Do not place heavy objects on the power cable. Damage to the cable could cause shock, fire, or
product damage which may not be covered by the warranty.
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments
with care when disposing of them.
l Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o The power cable or plug is damaged
o Liquid is spilled into the display
o Objects fall into the display
o The display is dropped
o Structural damage, such as cracking, occurs
o The display behaves unexpectedly when you follow operating instructions
l Before inserting or removing an OPS from the display, turn off the display using the switch at the
back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

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Contents

Important information 3

Chapter 1 Welcome 6
About this guide 6
About the display’s features and components 7
Identifying your specific model 13
Accessories 14
More information 15

Chapter 2 Using basic features 16

Waking up the display and putting it back to sleep 16
Using the Home button 17
Using the front control panel 17
Using the remote control 19
Using touch 22
Writing, drawing, and erasing 23
Adjusting the volume 24
Freezing or hiding the screen 25
Using the SMART ID card with the display 26
Using the microphone array 30

Chapter 3 Using the iQ apps 32

Using the Home screen 32
Using the Apps Library 32
Using the Files Library 33
Using SMART Whiteboard 33
Using Browser 33
Using screen share 33
Using screen captures 34
Installing third-party apps 34
Cleaning up the display 34

Chapter 4 Connecting computers and other devices 35

Installing and using SMART software 35
Connecting room computers and guest laptops 38
Connecting a SMART OPS PC module 46
Connecting USB drives, peripherals, and other devices 47

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Contents

Chapter 5 Troubleshooting 50
The display isn’t turning on 50
The screen is blank or there’s a problem with the image on the screen 51
There’s no sound or there’s a problem with the sound 54
Touch isn’t working as expected 55
The pens and erasers aren’t working as expected 55
NFC sign in isn’t working as expected 56
iQ apps aren’t working as expected 57
SMART software on connected computers isn’t working as expected 57
The SMART OPS PC module isn’t working as expected 57
The Intel Compute Card isn’t working as expected 57
Minimum required SMART Product Drivers versions 58
Contacting your reseller for additional support 58

Certification and compliance 60

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Chapter 1 Welcome
About this guide 6
About the display’s features and components 7
Touch 8
Writing, drawing, and erasing 8
iQ 8
Display 9
Audio 9
NFC sign in 9
Microphone array 10
Network connectivity 10
Room computers and guest laptops 10
Accessory slot 11
Front control panel 12
Front connector panel 12
Ambient light sensor 12
Power status light 12
Remote control and IR sensor 12
Identifying your specific model 13
Accessories 14
SMART OPS PC module 14
Stands 14
USB extenders 15
More information 15

The SMART Board® MX or MX Pro series interactive display is the hub of your classroom or meeting
room.

About this guide

This guide explains how to use a SMART Board MX or MX Pro series interactive display.

This guide is intended for individuals who use displays in their organizations. Other documentation and
resources are available for those who install and maintain displays (see More information on page 15).

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Chapter 1 Welcome

Note

This guide covers the following series:

SMART Board MX (V4) series SMART Board MX Pro (V4) series

SMART Board MX (V3) series SMART Board MX Pro (V3) series

SMART Board MX (V2-C) series SMART Board MX Pro (V2-C) series

SMART Board MX (V2) series SMART Board MX Pro (V2) series

SMART Board MX series

Information that applies to specific series is marked with the symbols above.

About the display’s features and components

The display includes an extensive set of features and components:

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Chapter 1 Welcome

Touch
You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and zooming
in and out.

For more information, see Using touch on page 22.

Writing, drawing, and erasing

The display comes with two pens, which you can use to write or draw on the screen.

Use your fist or palm to erase digital ink on the screen.

With Object Awareness™, the display responds automatically to the tool or object you’re using, whether
it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people
to write independently and simultaneously.

For more information, see Writing, drawing, and erasing on page 23.

iQ
The display’s iQ software provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires,
cables, or manual software and firmware updates.

From the iQ Home screen, you can open the iQ apps, switch inputs, and adjust settings.

For more information about the Home screen, see Using the Home button on page 17.

For more information about the iQ apps, see Chapter 3 Using the iQ apps on page 32.

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Chapter 1 Welcome

Display
The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)

SBID-MX255-V4, SBID-MX255-V4-PW, SBID-MX055-V4, SBID-MX055-V4-PW, SBID-MX255-V3N, 55"

SBID-MX255-V3, SBID-MX255-V3N-PW, SBID-MX255-V3-PW, SBID-MX055-V3N, SBID-MX055-V3,
SBID-MX055-V3N-PW, SBID-MX055-V3-PW, SBID-MX255-V2-C, SBID-MX255-V2-CPW,
SBID-MX255-V2, SBID-MX255-V2-PW, SBID-MX055-V2, SBID-MX055-V2-PW

SBID-MX265-V4, SBID-MX265-V4-PW, SBID-MX065-V4, SBID-MX065-V4-PW, SBID-MX265-V3N, 65"

SBID-MX265-V3, SBID-MX265-V3N-PW, SBID-MX265-V3-PW, SBID-MX065-V3N, SBID-MX065-V3,
SBID-MX065-V3N-PW, SBID-MX065-V3-PW, SBID-MX265-V2-C, SBID-MX265-V2-CPW,
SBID-MX265-V2, SBID-MX265-V2-PW, SBID-MX065-V2, SBID-MX065-V2-PW, SBID-MX365,
SBID-MX265

SBID-MX275-V4, SBID-MX275-V4-PW, SBID-MX075-V4, SBID-MX075-V4-PW, SBID-MX275-V3N, 75"

SBID-MX275-V3, SBID-MX275-V3N-PW, SBID-MX275-V3-PW, SBID-MX075-V3N, SBID-MX075-V3,
SBID-MX075-V3N-PW, SBID-MX075-V3-PW, SBID-MX275-V2-C, SBID-MX275-V2-CPW,
SBID-MX275-V2, SBID-MX275-V2-PW, SBID-MX075-V2, SBID-MX075-V2-PW, SBID-MX375,
SBID-MX275

SBID-MX286-V4, SBID-MX286-V4-PW, SBID-MX086-V4, SBID-MX086-V4-PW, SBID-MX286-V3N, 86"

SBID-MX286-V3, SBID-MX286-V3N-PW, SBID-MX286-V3-PW, SBID-MX086-V3N, SBID-MX086-V3,
SBID-MX086-V3N-PW, SBID-MX086-V3-PW, SBID-MX286-V2-C, SBID-MX286-V2-CPW,
SBID-MX286-V2, SBID-MX286-V2-PW, SBID-MX086-V2, SBID-MX086-V2-PW, SBID-MX386,
SBID-MX286

Audio
The display includes two integrated speakers, designed to provide sound at the front of a room.

NFC sign in

SMART Board MX (V4) and MX Pro (V4) series models allow you to sign in to your SMART Account using
near field communication (NFC): just hold your SMART ID card to the card reader area on the display’s
frame and enter a PIN. This feature helps you save time signing in to your account without typing your
username and password.

For more information, see Using the SMART ID card with the display on page 26.

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Chapter 1 Welcome

Microphone array

You can use SMART Board MX (V4) and MX Pro (V4) models’ built-in microphone array with a
conferencing app. The microphone array provides improved sound detection. You can also use the
display’s built-in microphone array in place of a connected computer’s microphone.

For more information, see Using the microphone array on page 30.

Network connectivity
The display requires a network connection for downloading software and firmware updates, and a
number of the iQ apps require a network connection as well.

You can connect to a network using Wi-Fi or the RJ45 LAN jack on the display:

l Wi-Fi supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to
an Ethernet network.

Room computers and guest laptops

You can connect room computers and guest laptops and use the display to view and interact with them.

The display comes with SMART software that you can install on connected computers to take full
advantage of the display’s features while using the connected computers.

For more information, see Chapter 4 Connecting computers and other devices on page 35.

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Chapter 1 Welcome

Accessory slot

The iQ appliance is inserted in the accessory slot on the back of the following models:

l SBID-MX365
l SBID-MX375
l SBID-MX386
l SBID-MX265
l SBID-MX275
l SBID-MX286

Note

With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel® Compute Card
in the appliance to provide a complete Windows® 10 installation at your fingertips, without the need
for an external PC or cables.

For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the
accessory slot. SMART OPS PC modules provide a complete Windows Pro installation.

For more information about SMART OPS PC modules, see SMART OPS PC module on page 14.

Caution

The accessory slot’s maximum available power depends on the display model:

Models Maximum available power

100 W

60 W

The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting
to the slot satisfy the fire enclosure requirements of IEC 62368-1.

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Chapter 1 Welcome

Front control panel

The front control panel contains buttons for turning the display on and off, controlling the volume,
freezing and unfreezing the screen, and showing and hiding a screen shade.

For more information about the front control panel, see Using the front control panel on page 17.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input.

For more information about the front connector panel, see Connecting room computers and guest
laptops on page 38.

Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness
accordingly.

Power status light

The power status light is located in the bottom-right corner of the display’s frame.

The power status light indicates the display’s status.

Power status light Display status

Red Standby mode

Green Normal operating mode

Remote control and IR sensor

You can use the remote control to turn the display on and off, adjust display settings, and so on.

The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.

For more information about the remote control, see Using the remote control on page 19.

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Chapter 1 Welcome

Identifying your specific model

There are several models of SMART Board MX and MX Pro series interactive displays:

SBID-MX255-V4 SBID-MX255-V3N SBID-MX255-V2-C SBID-MX255-V2 SBID-MX365

SBID-MX265-V4 SBID-MX255-V3 SBID-MX265-V2-C SBID-MX265-V2 SBID-MX375
SBID-MX275-V4 SBID-MX265-V3N SBID-MX275-V2-C SBID-MX275-V2 SBID-MX386
SBID-MX286-V4 SBID-MX265-V3 SBID-MX286-V2-C SBID-MX286-V2 SBID-MX265
SBID-MX255-V4-PW SBID-MX275-V3N SBID-MX255-V2-CPW SBID-MX255-V2-PW SBID-MX275
SBID-MX265-V4-PW SBID-MX275-V3 SBID-MX265-V2-CPW SBID-MX265-V2-PW SBID-MX286
SBID-MX275-V4-PW SBID-MX286-V3N SBID-MX275-V2-CPW SBID-MX275-V2-PW
SBID-MX286-V4-PW SBID-MX286-V3 SBID-MX286-V2-CPW SBID-MX286-V2-PW
SBID-MX055-V4 SBID-MX255-V3N-PW SBID-MX055-V2
SBID-MX065-V4 SBID-MX255-V3-PW SBID-MX065-V2
SBID-MX075-V4 SBID-MX265-V3N-PW SBID-MX075-V2
SBID-MX086-V4 SBID-MX265-V3-PW SBID-MX086-V2
SBID-MX055-V4-PW SBID-MX275-V3N-PW SBID-MX055-V2-PW
SBID-MX065-V4-PW SBID-MX275-V3-PW SBID-MX065-V2-PW
SBID-MX075-V4-PW SBID-MX286-V3N-PW SBID-MX075-V2-PW
SBID-MX086-V4-PW SBID-MX286-V3-PW SBID-MX086-V2-PW
SBID-MX055-V3N
SBID-MX055-V3
SBID-MX065-V3N
SBID-MX065-V3
SBID-MX075-V3N
SBID-MX075-V3
SBID-MX086-V3N
SBID-MX086-V3
SBID-MX055-V3N-PW
SBID-MX055-V3-PW
SBID-MX065-V3N-PW
SBID-MX065-V3-PW
SBID-MX075-V3N-PW
SBID-MX075-V3-PW
SBID-MX086-V3N-PW
SBID-MX086-V3-PW

Tip

For SMART Board MX (V2), MX Pro (V2), or later series models, you can use the label on the display’s
left side to identify its series. For more information, see Contacting your reseller for additional support
on page 58.

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Chapter 1 Welcome

Accessories
Accessories for the display include:

l SMART OPS PC module

l Stands
l USB extenders

Note

For more information about these and other accessories, see smarttech.com/accessories.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-
free Windows Pro installation based on Intel Core™ processors and are
designed specifically to work with a SMART Board interactive display. All OPS
PC modules are fully licensed with Windows Pro. Install the OPS PC module in
a display’s accessory slot to provide a complete 4K UHD Windows installation
at your fingertips, without the need for an external PC or additional cables.

Install familiar Windows applications, such as SMART Notebook®,

SMART TeamWorks™, and SMART Meeting Pro® software, and access the
internet directly through your display’s network connection. Upgrades and service for the OPS PC
module are easy to perform without removing the display from its mounting.

Stands
If you want to move the display from place to place, you can install it on a SMART mobile stand. If you
are installing the display on a wall that cannot support the display’s full weight, you can install the display
on a SMART floor stand.

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Chapter 1 Welcome

USB extenders
As noted in the display’s specifications, there is a maximum length for USB cable connections between
the display and computer.

Use the USB-XT extender if you need a longer USB connection. See the USB-XT extender specifications
(smarttech.com/kb/119318).

Note

For more information about extending USB connections, see USB cable extenders.

More information
In addition to this guide, SMART provides other documents for the display in the Support section of the
SMART website (smarttech.com/support). Scan the QR code on page 2 to view links to SMART Board MX
and MX Pro series interactive display documents and other support resources.

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Chapter 2 Using basic features
Waking up the display and putting it back to sleep 16
Using the Home button 17
Using the front control panel 17
Using the remote control 19
Using touch 22
Writing, drawing, and erasing 23
Writing and drawing in digital ink 23
Using the SMART Ink dynamic (floating) toolbar 24
Changing a pen’s default color, thickness, and other properties 24
Erasing digital ink 24
Adjusting the volume 24
Freezing or hiding the screen 25
Freezing the screen 25
Showing and hiding the screen shade 25
Using the SMART ID card with the display 26
Setting up a SMART ID card 27
Signing in to your SMART Account using your SMART ID card 28
Locking and unlocking your display using your SMART ID card 28
Managing your SMART ID card 29
Using the microphone array 30

This chapter explains how to wake the display when it’s asleep, how to view connected computers’ input,
and how to interact with the display.

Waking up the display and putting it back to sleep

To wake the display, press the Power button on the front control panel or remote control.

To return the display to a partial sleeping state, press the Power button on the front control panel or
remote control.

Note

Touch is not available immediately after waking or turning on the display. Wait a few seconds, and
then the display will respond to touch.

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Chapter 2 Using basic features

For information about turning the display off, see SMART Board MX and MX Pro series interactive
displays installation and maintenance guide (smarttech.com/kb/171555).

Using the Home button

You can use the Home screen to open and use iQ apps, view the input of connected computers, and
more. You can also change the background and personalize other features of the Home screen. To
learn more about the Home screen, see Understanding the Home screen.

The Input screen shows thumbnails of connected computers and allows you to switch among inputs.

You can return to the Home screen or the Input screen at any time by following the instructions below.

To show the Home screen or the Input screen

Press the Home button below the screen.

OR

Press the Home button on the remote control.

Press the Home button on the front control panel or remote control.

Tap at the bottom of the screen.

Using the front control panel

Depending on the model, the front control panel contains buttons for returning to the iQ Home screen,
switching inputs, showing and hiding a screen shade, controlling the volume, freezing and unfreezing
the screen, and turning the display on and off.

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Chapter 2 Using basic features

No. Name Procedure

1 Home Press to return to the iQ Home screen (see Using the Home button on
the previous page).
Note
l For SMART Board MX (V4) and MX Pro (V4) series models, the
Home button is below the screen.
l For SMART Board MX series models, the Home button is on
the bottom of the screen.

2 Input select Press to switch inputs (see Viewing a connected computer’s input on
page 44).

3 Screen shade Press to hide screen contents behind a screen shade (see Freezing or
hiding the screen on page 25).

4 Freeze Press to freeze and unfreeze the screen (see Freezing the screen on
page 25).

5 Volume decrease Press to turn down the volume (see Adjusting the volume on page 24).

6 Volume increase Press to turn up the volume (see Adjusting the volume on page 24).

7 Power Press to wake the display and press again to enter Sleep mode (see
Waking up the display and putting it back to sleep on page 16).
8 Menu Press to open the display’s settings.
9 Mute Press to mute or unmute the volume.

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Chapter 2 Using basic features

Using the remote control

The display comes with an infrared remote control.

Use the infrared remote control to turn the display on or off, switch inputs, control the volume, access the
display’s iQ apps, and more. You can also use the remote control to open the on-screen menus and
change the display’s settings.

Important

l Do not subject the remote control to strong shock.

l Keep the remote control away from liquids. If it gets wet, wipe it dry immediately.
l Do not expose the remote control to heat or steam.
l Do not open any part of the remote control other than the battery compartment.

The image and table below list the remote control’s functions.

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Chapter 2 Using basic features

No. Name Procedure

1 Power l Press to enter or exit Standby mode (see Waking up the display
and putting it back to sleep on page 16).
Note
Touch is not available immediately after waking or turning on
the display. Wait a few seconds, and then the display will
respond to touch.
l Press and hold for four seconds to turn off the display.

2 Home Open the iQ Home screen (see Using the Home button on page 17).

3 Up and down Select a menu option in the settings.

buttons
4 OK Select menu option in the settings.

5 Left and right Change the value of the selected setting.

buttons
6 Back Go one step back in the navigation history.

7 Input Switch inputs (see Viewing a connected computer’s input on

page 44).
8 Settings Open display settings.

9 Screen shade Hide screen contents behind a screen shade (see Showing and
hiding the screen shade on page 25).
10 Freeze frame Freeze and unfreeze the screen (see page 25).

11 Volume increase Increase the volume (see Adjusting the volume on page 24).

12 Volume decrease Decrease the volume (see Adjusting the volume on page 24).

13 Volume mute Mute the volume (see Adjusting the volume on page 24).

14 Share screen Open the Screen Share app (see Sharing your device’s screen to
the display).
Note
This button is not available on all remote control models.

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Chapter 2 Using basic features

The image and table below list the remote control’s functions.

No. Name Procedure

1 Power Press to enter or exit Standby mode (see Waking up the display
and putting it back to sleep on page 16).
2 Mute Mute or unmute the volume (see Adjusting the volume on
page 24).
3 [Number buttons] Press buttons on the number pad to customize settings.

4 Freeze frame Freeze and unfreeze the screen (see page 25).

5 Volume Increase or decrease the volume (see Adjusting the volume on

increase/decrease page 24).
6 Source Switch inputs (see Viewing a connected computer’s input on
page 44).
7 Audio Change the display’s audio mode.

8 Info Show the display’s detected resolution and refresh rate for the
current input.
9 Settings Open display settings.

Note

The buttons listed in this table and highlighted in gray in the image above are the only ones that have
an effect on the display. Pressing the other buttons will make the remote control sensor flash, but they
have no effect.

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Chapter 2 Using basic features

Using touch
You can do everything on the SMART product that you can do at your computer—open and close
applications, meet with others, create or edit documents, visit websites, play and manipulate videos, and
so on—by touching the SMART product’s surface.

You can use a variety of gestures within applications, including panning, scaling, rotating, and zooming
in and out.

The display’s support for up to 20 simultaneous interaction points enables you and other users to interact
with objects on the screen at the same time.

Note

Not all gestures work in all applications. Refer to an application’s documentation to learn which
gestures it supports.

Pan (one finger) Pan (two fingers) / scroll

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

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Chapter 2 Using basic features

Rotate Flick

Erase with palm Erase with fist

Writing, drawing, and erasing

The display includes two pens, which you can use to write or draw in digital ink. You can erase digital ink
using gestures or the eraser tool in the apps.

Writing and drawing in digital ink

1. Pick up one of the display’s pens.

2. Use the pen to write or draw in digital ink.

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Chapter 2 Using basic features

Using the SMART Ink® dynamic (floating) toolbar

When you start drawing on the screen while viewing a connected computer’s
input, the SMART Ink dynamic (floating) toolbar for SMART Ink appears on
the screen. You can use this toolbar to temporarily change the pen’s color,
thickness, or other properties. You can also access SMART Ink’s other tools,
such as screen capture, spotlight, screen shade, and so on.

To learn more about SMART Ink and its toolbar, visit the SMART Product
Drivers and Ink support page. Here are a few quick links to get you started:

l Turning SMART Ink on or off

l Opening the dynamic (floating) toolbar
l Closing (hiding) the toolbar
l Using presentation tools

Changing a pen’s default color, thickness, and other properties

You can change a pen’s color, thickness, and other properties temporarily using the SMART Ink dynamic
(floating) toolbar when you’re viewing a connected computer’s input.

To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button
settings.

Erasing digital ink

You can erase digital ink from the screen using your palm or fist.

To erase digital ink

Move your fist or palm over the digital ink you want to erase.

Adjusting the volume

Use the buttons on the front control panel or the remote control to increase, decrease, or mute the
display’s volume.

Note

See There’s no sound or there’s a problem with the sound on page 54 if you encounter issues with the
display’s sound.

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Chapter 2 Using basic features

To turn the volume up or down

Press the Volume Up button or Volume Down button on the front control panel or the remote
control.

Notes

l
Press and hold the Volume Down button to rapidly decrease the volume.

l
When you press the Volume Up button or Volume Down button on the front control panel or
the remote control, you can use the on-screen slider to adjust the volume.

To mute the volume

Press the remote control’s Mute button .

Freezing or hiding the screen

You can temporarily freeze or hide the screen contents using the display’s freeze and screen shade
features.

Freezing the screen

You can temporarily freeze the screen by pressing the Freeze button on the front control panel or
remote control. This is particularly useful when you want to pause a video, an animation, or other
moving images.

Note

Freezing the screen does not pause applications that are running on the connected computer or
audio. It simply freezes the display of those applications.

Tip

You can write or draw over the screen while it is frozen (see Writing, drawing, and erasing on
page 23). If iQ is enabled, you can then save the screenshot of your writing or drawing to the Files
Library (see Opening and managing files).

To unfreeze the screen, press the Freeze button again.

Showing and hiding the screen shade

You can temporarily hide the contents of the screen behind a virtual screen shade by pressing the
Screen Shade button on the front control panel or remote control.

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Chapter 2 Using basic features

To remove the screen shade and reveal the screen contents, press the Screen Shade button again.

Using the SMART ID card with the display

The SMART Board MX (V4) and MX Pro (V4) series models’ integrated RFID NFC reader/writer
technology enables you to sign in to your SMART Account by holding a SMART ID card to the card
reader area on the display’s frame (pictured below) and then typing your PIN.

After you set up your SMART ID card, you can use it to sign in to any NFC-enabled SMART Board
interactive display with iQ.

Signing in with your SMART ID card gives you access to the usual features of your SMART Account. You
can personalize the display’s settings (such as the display’s wallpaper) and download files from Google
Drive™ or OneDrive™. If your SMART Account is connected to an active SMART Learning Suite
subscription, you can also sync all your lesson files from SMART Notebook software and Lumio™ by
SMART to the display.

NFC sign in requires:

l iQ system version 3.12 SP2 or later.

l the display to be connected to a network.

Important

Only SMART ID cards are supported.

Notes

l When you hold your SMART ID card to the card reader area on the frame, keep the card as flat
as possible.
l If you select a different service region, you’ll need to set up your SMART ID card again by
removing the card and setting it up again.

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Chapter 2 Using basic features

l If you’re signed in to your SMART Account on one display but then sign in on a second display,
you’ll be signed into your SMART Account on both displays.

Tip

After signing into your SMART Account, be sure to sign out at the end of the session to keep your
account secure. For extra security, IT administrators can enable the Automatic inactivity log out setting
within Settings > Security to make the display sign out of a user’s SMART Account automatically after
a period of inactivity.

Setting up a SMART ID card

1. Tap your profile avatar to open the Notification Center.

2. At the bottom of the Notification Center, tap Sign In and choose an option for signing in to your
SMART Account. Enter your user name password when prompted.

3. Open the Notification Center again and tap Edit account > Set up ID card > Add ID card.

4. Type a PIN (which can also include symbols for added security), and tap Next.

You use this PIN when you use your SMART ID card to sign in to your SMART Account. This is
designed to prevent your SMART ID card being used by an unauthorized user.

5. Re-type the PIN and tap Next.

6. Hold your SMART ID card to the card reader area on the frame for 1 or 2 seconds.

7. When prompted, hold your SMART ID card to the card reader area on the frame again for 1–6
seconds.

Your SMART ID card is now set up and you can use it to sign in to your SMART Account on any NFC-
enabled SMART Board interactive display that’s connected to a network.

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Chapter 2 Using basic features

Signing in to your SMART Account using your SMART ID card

To use your SMART ID card to sign in to your SMART Account

1. Hold your SMART ID card to the card reader area on the frame for 1 or 2 seconds.

2. Enter your PIN and tap Next.

3. Hold your SMART ID card to the card reader area on the frame for 1 or 2 seconds.

You are signed in to your SMART Account on the display.

To sign out of your SMART Account

1. Tap your profile avatar to open the Notification Center.

2. At the bottom of the Notification Center, tap Sign out.

Locking and unlocking your display using your SMART ID card

Notes

l Locking and unlocking your display using your SMART ID card is supported in iQ system version
3.11 or later.
l You must set up your SMART ID card before using it to lock and unlock the display (see Setting up
a SMART ID card on the previous page).
l You must be signed in to your SMART Account to use your SMART ID card to lock and unlock the
display (see Signing in to your SMART Account using your SMART ID card above).
l You can also temporarily lock your display with a PIN to prevent unauthorized access. See Setting
up a lock screen PIN. If you attempt to use a SMART ID card other than the one used to lock the
screen, you’ll need to enter a Lock Screen PIN to unlock the screen.

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Chapter 2 Using basic features

To lock your display using your SMART ID card

Hold your SMART ID card to the card reader area on the frame for 1 to 2 seconds.

To unlock your display using your SMART ID card

Hold your SMART ID card to the card reader area on the frame for 1 to 2 seconds.

Note

If you attempt to unlock the screen using a SMART ID card that is different to the one used to lock
the screen, you’ll be prompted to enter the lock screen PIN. For information about using the lock
screen PIN, see Setting up a Lock Screen PIN.

Managing your SMART ID card

To change the PIN associated with your SMART ID

Note

If you choose a new PIN, you won’t be able to unlock your screen using your old PIN.

1. Sign in to your SMART Account on your display (see Signing in to your SMART Account using your
SMART ID card on the previous page).

2. Tap your profile avatar to open the Notification Center.

3. At the bottom of the Notification Center, tap Edit account > Reset ID card PIN.

4. Type a new PIN (which can also include symbols for added security), and tap Next.

5. Hold your SMART ID card to the card reader area on the frame for 1 or 2 seconds.

6. When prompted, hold your SMART ID card to the card reader area on the frame again for 1–6
seconds.

The PIN associated with your SMART ID card has now been changed.

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Chapter 2 Using basic features

To remove a SMART ID card from your SMART Account

Note

If you remove a SMART ID card from your SMART Account, you’ll no longer be able to use that card to
sign in to your account.

1. Sign in to your SMART Account on your display (see Signing in to your SMART Account using your
SMART ID card on page 28).

2. Open the Notification Center and tap Edit account > Remove ID card.

3. Tap Remove.

The SMART ID card has now been removed from your Account.

Using the microphone array

You can use the microphone array to capture audio while using a conferencing app on your display. You
can also connect a room computer or guest laptop to the display and use the display’s built-in
microphone array in place of the connected computer’s. The microphone array provides improved
sound selection and noise cancellation.

Note

To learn more about installing third-party apps, see Adding and managing apps in the iQ experience.

To use the microphone array with the display’s conferencing apps

Start the conferencing app on the display.

If the display’s microphone array is not automatically selected, open the sound controls in the
conferencing app and select SMART IFP Mic from the list of sound input devices.

Tip

Use the sound controls in your display’s conferencing app to adjust settings such as background
noise reduction and microphone sensitivity.

To use the microphone array with a connected computer

1. Connect the computer to the display and select it as the display’s input. (see Viewing a connected
computer’s input on page 44).

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Chapter 2 Using basic features

2. Open the sound controls on the connected computer.

Windows Select Start > Settings > System > Sound > Input > Choose your input
computer device.

Mac computer Select Apple menu > System Preferences, click Sound, then click Input.

3. Select SMART IFP Mic from the list of sound input devices.

Tip

Use the connected computer’s sound controls to adjust settings such as input volume and
background noise reduction.

To set the microphone array as the default microphone when using a conferencing app on a
connected computer

1. Connect the computer to the display and select it as the display’s input (see Viewing a connected
computer’s input on page 44).

2. Start the conferencing app on the computer.

3. Open the conferencing app’s sound controls and select SMART IFP Mic from the list of sound input
devices.

Tip

Use the conferencing app’s sound controls to adjust settings such as input volume and
background noise reduction.

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Chapter 3 Using the iQ apps
Using the Home screen 32
Using the Apps Library 32
Using the Files Library 33
Using SMART Whiteboard 33
Using Browser 33
Using screen share 33
Using screen captures 34
Installing third-party apps 34
Cleaning up the display 34

Using the Home screen

iQ’s Home screen shows recent files and favorite apps and files.

To show the Home screen

Tap the Home button at the bottom of the screen.

To learn how to use the other features of Home screen, see Understanding the Home Screen.

Using the Apps Library

The Apps Library contains the Browser and SMART Whiteboard. You can also add apps from the web
and SMART’s app store or install third-party apps.

To open the Apps Library

From the Home screen, tap Apps .

To learn how to use the other features of Apps Library, see Understanding the Apps Library.

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Chapter 3 Using the iQ apps

Using the Files Library

The Files Library contains SMART Notebook files, SMART Whiteboards, PDFs, and screenshots. If a USB
drive is connected to the display, the files on the USB drive are also available in the Files Library.
Although these files can be viewed on the display, they are not saved on the display.

To open Files Library

From the Home screen, tap Files .

To learn how to use the other features of Files Library, see Understanding the Files Library.

Using SMART Whiteboard

Use the SMART Whiteboard in iQ to create whiteboards and open, view, and interact with SMART
Notebook lesson files.

To learn more about the SMART Whiteboard, see About the SMART Whiteboard tools.

Using Browser
You can use Browser to view web sites on the display.

To learn more about Browser, see Browsing the internet on your display.

Using screen share

You can share the screens from computers and mobile devices on the display wirelessly using screen
share.

Screen share supports the following devices:

l Chromebook™ laptops, using Google Cast™

l Windows computers, using Miracast1 or Google Cast Chrome™ browser extension
l Mac computers and iOS devices, using AirPlay
l Android™ devices, using Cast Screen

To learn how to use the other features of Screen Share, see Sharing your device’s screen to the display.

1Windows 10 operating system only

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Using screen captures

When using the Browser or screen share apps, you can write or draw on an annotation layer and save a
screen capture to the Files library.

To learn more about screen captures, see Writing and drawing over apps.

Installing third-party apps

You can install third-party apps from the Google Play™ store using SMART Remote Management.

To learn more about installing third-party apps, see Deploying third-party apps on your display.

Cleaning up the display

After you’ve finished using the display, open the launcher and tap Clean Up to clean up the display
for the next user.

To learn more, see Preparing the display for the next user.

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Chapter 4 Connecting computers and
other devices
Installing and using SMART software 35
Downloading and installing SMART software 36
Using SMART software 37
Connecting room computers and guest laptops 38
Viewing a connected computer’s input 44
Setting a connected computer’s resolution and refresh rate 45
Troubleshooting connected computers 46
Connecting a SMART OPS PC module 46
Connecting USB drives, peripherals, and other devices 47

Warning

Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a
trip hazard.

Installing and using SMART software

The display comes with the following software, which you can install on connected computers:

Software Description Notes

SMART Notebook Free software designed for use with a See SMART Notebook.
SMART Board interactive display. SMART
Notebook software comes with many
features that you can use to create, edit, and
deliver engaging lessons for your students.
SMART Meeting Pro Software that enables you to capture ideas Pro models only.
in a virtually unlimited interactive workspace.
SMART Product Drivers Software that enables the computer to Included with
detect input from the display. SMART Notebook and
SMART Meeting Pro
software.

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Chapter 4 Connecting computers and other devices

Software Description Notes

SMART Ink Software that enables you to write and draw Included with
in digital ink over applications, files, folders, SMART Notebook and
websites, and any other open window. SMART Meeting Pro
software.
SMART Remote Cloud-based mobile device management Subscription for length of the
Management software for remotely maintaining, included warranty.1
supporting, controlling, and securing the
display and your other devices.

Tip

You can purchase additional licenses or subscriptions to SMART software to install on other
computers.

The following software is also available but sold separately:

Software Description Notes

SMART Learning Suite A suite of desktop and online software that For more information, see
combines lesson delivery, activities, SMART Learning Suite.
assessments, and collaborative workspaces.
Includes SMART Notebook Plus software and
Lumio by SMART.
SMART TeamWorks Software that simplifies meetings and For more information, see
Room facilitates deeper, more natural interaction SMART TeamWorks.
with onsite and remote participants.

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing
SMART software.

Downloading and installing SMART software

You can download SMART software from smarttech.com/downloads and install it following the
instructions in Installing and maintaining SMART Notebook, Installing SMART TeamWorks, or Installing
and maintaining SMART Meeting Pro.

1Subscription terms may vary in some regions.

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Chapter 4 Connecting computers and other devices

Using SMART software

For information about using SMART software, see the following pages in the Support section of the
SMART website:

l SMART Notebook
l Lumio by SMART
l SMART Learning Suite
l SMART TeamWorks
l SMART Meeting Pro
l SMART Product Drivers and Ink
l SMART Remote Management

SMART Product Drivers and Ink are installed and used on computers connected to the display to enable
touch and digital ink features. This supporting software is included with SMART’s software products, such
as SMART Notebook, SMART Meeting Pro, and SMART TeamWorks, and is also available for free
download.

SMART Product Drivers and Ink software have a number of features you can use to customize default
settings for your display and troubleshoot common issues:

l Adjust touch, mouse, and gesture settings

l Turn SMART Ink on or off
l Use SMART Ink in Microsoft® Office products

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Chapter 4 Connecting computers and other devices

Connecting room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with their
inputs.

Side and bottom connector panels Front connector panel

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Chapter 4 Connecting computers and other devices

Side and bottom connector panels Front connector panel

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Chapter 4 Connecting computers and other devices

Side and bottom connector panels Front connector panel

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Chapter 4 Connecting computers and other devices

Side and bottom connector panels Front connector panel

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Chapter 4 Connecting computers and other devices

Side and bottom connector panels Front connector panel

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Chapter 4 Connecting computers and other devices

Side and bottom connector panels Front connector panel

Notes

l Install SMART software on any computers you connect to the display (see Installing and using
SMART software on page 35).

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Chapter 4 Connecting computers and other devices

l Your organization’s installers might have connected cables to the display and run the cables
behind a wall or under the floor to a desk or table where you can place your computer.
l You can charge devices using the display’s USB Type-C receptacles:

Models USB Type-C receptacle location Maximum

charging
capacity
Front connector panel 15 W

Side connector panel (when a module is not 65 W

installed in the accessory slot)
Side connector panel (when a module is 30 W
installed in the accessory slot)

l If a connected computer reports “Too many USB hubs” or “cannot start (code 10),” see the
knowledge base article, SMART Board interactive displays and USB tier structure use.

Viewing a connected computer’s input

1. Connect the computer to the display.

2. View the available inputs in one of the following ways:

o
If iQ is enabled, tap Input on the Home screen.

OR

If iQ is disabled, press the Home button ( or ).

o
Press Input on the front control panel.
o
Press Input on the remote control.

The display shows thumbnails of the devices that are connected to the display’s inputs:
o A gray thumbnail indicates no device is connected to an input.
o A black thumbnail indicates a device is connected to an input but is in Standby mode.
o A thumbnail showing a preview screen indicates an active device is connected to an input.

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Chapter 4 Connecting computers and other devices

o
A thumbnail with Touch enabled indicates a USB cable is connected between the display
and device and touch is available.

3. Tap the computer’s thumbnail.

1. Connect the computer to the display.

2. Press the Input on the front control panel.

The Input selection menu appears.

Note

Inputs with connected devices are blue, and inputs without a connection are black.

3. Tap the computer’s input menu option.

Setting a connected computer’s resolution and refresh rate

This table presents the recommend resolutions and refresh rates for the display’s USB-C and HDMI
inputs:

Resolution Input aspect ratio Mode Refresh rate

3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz
50 Hz
29.97 Hz / 30 Hz
25 Hz
23.98 Hz / 24 Hz
1920 × 1080 16:9 FHD / 1080p 59.94 Hz / 60 Hz
50 Hz
29.97 Hz / 30 Hz
25 Hz
23.98 Hz / 24 Hz
1360 × 768 16:9 HD 60.015 Hz
1366 × 768 16:9 HD 60.015 Hz

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Chapter 4 Connecting computers and other devices

Resolution Input aspect ratio Mode Refresh rate

1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz
50 Hz
29.97 Hz / 30 Hz
25 Hz
23.98 Hz / 24 Hz
720 × 480 16:9 480p (DVD Player) 60 Hz

This table presents the recommend resolutions and refresh rates for the display’s VGA input:

Resolution Input aspect ratio Mode Refresh rate

1920 × 1080 16:9 [N/A] 60.000 Hz
1600 × 1200 4:3 [N/A] 60.000 Hz
1360 × 768 16:9 [N/A] 60.015 Hz
1280 × 1024 5:4 SXGA 60 60.020 Hz
1024 × 768 4:3 XGA 60 60.004 Hz
XGA 70 70.069 Hz
XGA 75 75.029 Hz
800 × 600 4:3 SVGA 60 60.317 Hz
SVGA 72 72.188 Hz
SVGA 75 75.000 Hz
640 × 480 4:3 VGA 60 59.940 Hz

If possible, set connected computers to these resolutions and refresh rates. See the connected
computers’ operating system documentation for instructions.

Troubleshooting connected computers

For troubleshooting information for connected computers, see Chapter 5 Troubleshooting on page 50.

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your
organization’s installers can install the OPS PC module in the display’s
accessory slot following the OPS PC module’s installation instructions
(smarttech.com/kb/171775 or smarttech.com/kb/171544). You can then view
the OPS PC module’s input on the display.

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Chapter 4 Connecting computers and other devices

For more information about SMART OPS PC modules, see the SMART OPS PC modules user guide
(smarttech.com/kb/171747).

Connecting USB drives, peripherals, and

other devices
The display includes the following USB receptacles. You can connect USB drives, peripherals (such as
keyboards), and other devices to these receptacles and use the devices with iQ, connected computers,
and devices installed in the accessory slot (such as the SMART OPS PC module).

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Chapter 4 Connecting computers and other devices

This table shows the supported USB speeds for each input:

Input USB 2.0 Type-A USB 3.0 Type-A USB Type-C

iQ Hi-Speed SuperSpeed SuperSpeed
USB-C 1 Hi-Speed Hi-Speed Hi-Speed
USB-C 2 Hi-Speed Hi-Speed Hi-Speed

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Chapter 4 Connecting computers and other devices

Input USB 2.0 Type-A USB 3.0 Type-A USB Type-C

HDMI 1 Hi-Speed SuperSpeed SuperSpeed
HDMI 2 Hi-Speed SuperSpeed SuperSpeed
HDMI 3 Hi-Speed SuperSpeed SuperSpeed
VGA Hi-Speed SuperSpeed SuperSpeed
Accessory slot Hi-Speed SuperSpeed SuperSpeed

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Chapter 5 Troubleshooting
The display isn’t turning on 50
The screen is blank or there’s a problem with the image on the screen 51
There’s no sound or there’s a problem with the sound 54
Touch isn’t working as expected 55
The pens and erasers aren’t working as expected 55
NFC sign in isn’t working as expected 56
iQ apps aren’t working as expected 57
SMART software on connected computers isn’t working as expected 57
The SMART OPS PC module isn’t working as expected 57
The Intel Compute Card isn’t working as expected 57
Minimum required SMART Product Drivers versions 58
Contacting your reseller for additional support 58

This chapter explains how to resolve a variety of common issues with the display. If your specific
symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART
knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series

The display isn’t turning on

Symptom Troubleshooting steps

The power light isn’t lit. l Make sure the switch beside the AC power inlet is in the ON (I) position.
l Make sure the power cable is securely fastened to the power outlet and the display.

Note

If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is working by testing it with a different device.

The power light is lit, but the screen is l Press the Power button on the front of the display or on the remote control.
blank. l Restart the display.
l Determine if the problem is with the video.

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Chapter 5 Troubleshooting

The screen is blank or there’s a problem with the

image on the screen
Symptom Troubleshooting steps

The screen is blank.

l Press the Home button on the display or the remote control to open the Home
screen.
l
Make sure the display is not in Standby mode by pressing the Power button .
l Make sure any connected computers are on and not in an energy saving mode.
l Restart the display and any connected computers.
l Replace the video cables connecting any computers to the display to determine if
the issue is with the cables.

l
Press Input on the front control panel or the remote control, and then select
OPS to switch to iQ and open the Home screen.
l Make sure any connected computers are on and not in an energy saving mode.
l Restart the display and any connected computers.
l Replace the video cables connecting any computers to the display to determine if
the issue is with the cables.

A computer is connected to the l Make sure the computer is connected to the currently selected input.
display, but only a connection l Make sure the display supports the connected computer’s refresh rate.
message appears on the screen.
See Setting a connected computer’s resolution and refresh rate on page 45.
l If the currently selected input is a computer, make sure the computer is not in an
energy saving mode.

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Chapter 5 Troubleshooting

Symptom Troubleshooting steps

The image on the screen is distorted.

OR
There are lines, snow, or other visual l Press the Home button on the display or the remote control.
noise on the screen. If the Home screen appears correctly, the issue is with the video input.
OR l Switch to a different input and then back to the first input.
The image is flickering or flashing. l Make sure any connected computers are on and not in an energy savings mode.
OR l Restart the display and any connected computers.
The image is dim. l Set any connected computers’ resolution and refresh rate to values that the display
supports.
See Setting a connected computer’s resolution and refresh rate on page 45.
l Replace the video cables that connect any computers to the display to determine if
the issue is with the cables.
Make sure a replacement cable meets the required specifications.
See Connecting room computers and guest laptops on page 38.

l
Press Input on the front control panel or the remote control, and then select
OPS.
If the Home screen appears correctly, the issue is with the video input.
l Make sure the iQ appliance is securely installed in the accessory slot and its power
light is on.
l Switch to a different input and then back to the first input.
l Make sure any connected computers are on and not in an energy savings mode.
l Restart the display and any connected computers.
l Set any connected computers’ resolution and refresh rate to values that the display
supports.
See Setting a connected computer’s resolution and refresh rate on page 45.
l Replace the video cables that connect any computers to the display to determine if
the issue is with the cables.
Make sure a replacement cable meets the required specifications.
See Connecting room computers and guest laptops on page 38.

l Make sure that the computer supports Display Port Alternate Mode video via USB
Type-C. Look for the Display Port logo beside the USB Type-C receptacle on the
There is no image when using the computer. If it’s not there, the computer may not support Display Port Alternate
USB Type-C receptacle with a Mode video via USB Type-C.
computer. l Make sure the cable used with the USB Type-C receptacle supports Super Speed
(5Gbps) USB. Look for the Super Speed USB logo on the cable. If the cable doesn’t
have the Super Speed USB logo, it may not have the internal wiring necessary to
carry Display Port Alternate Mode video data.

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Chapter 5 Troubleshooting

Symptom Troubleshooting steps

There are bright spots on the screen.

l Press the Home button on the display or the remote control.

If the Home screen appears correctly, the issue is with the video input.
l Take a photograph of the screen and send it to SMART support. If SMART support
determines that the issue is with the screen and the display is under warranty, you
may be eligible for a replacement.

l
Press Input on the front control panel or the remote control, and then select
OPS.
If the Home screen appears correctly, the issue is with the video input.
l Take a photograph of the screen and send it to SMART support. If SMART support
determines that the issue is with the screen and the display is under warranty, you
may be eligible for a replacement.

Colors don’t appear correctly. l Be aware that if two or more displays are mounted side-by-side, there could be
minor differences in colors across the displays. This issue is not unique to SMART
products.
l If the screen is completely lacking one color on the screen or the color problems
occur on the Home screen, see Contacting your reseller for additional support on
page 58.
l If you’re using a VGA video input, use a different cable or connect a different source
to see if the issue is with the cable or input source.
l Adjust the display’s color settings, or reset them to the factory defaults.

The image is cut off or shifted to the l Adjust any connected computers’ video settings, particularly zoom, crop, and
left or right. underscan.
See the computer’s operating system documentation.
l If you’re using a VGA video input and any connected computers’ desktops are
entirely black, change them to dark gray or a different color.
l If any connected computers’ desktops are extended across multiple screens,
duplicate the desktops across the screens or set the display as the only screen.

The image doesn’t fill the entire l Adjust any connected computers’ video settings, particularly overscan.
screen. See the computer’s operating system documentation.
l Make sure the connected computer’s video connector is configured to output a
supported video signal. See the knowledge base article, No video display output
from a laptop.

A persistent image appears on the See the knowledge base article, Image persistence or burn in on LCD displays.
display.

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Chapter 5 Troubleshooting

There’s no sound or there’s a problem with the

sound
Symptom Troubleshooting steps

There’s no sound. l If you’re using an external audio system, make sure it is turned on.
OR l Make sure the cables connecting the display to the computer are securely fastened.
There is sound, but the volume is low. Notes
OR
o The display’s stereo 3.5 mm in connector works with the VGA input only.
The sound is distorted or muffled.
o Connecting an audio cable to the display’s stereo 3.5 mm out connector
disables the internal speakers.
o If you’re using the display’s S/PDIF out connector to connect a sound bar
or receiver for external speakers, see the SMART Board MX and MX Pro
series interactive displays installation and maintenance guide
(smarttech.com/kb/171555).
l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on the
display and the connected computer and make sure neither are muted.
l If you’re using the display’s S/PDIF out connector, adjust the volume on the external
audio system and make sure the audio system isn’t muted.
l Adjust the display’s audio settings.
l If you’re using the integrated speakers, set the volume for the computer and any
running applications to 80%, and then adjust the display’s volume.
OR
If you’re using an external audio system, set the volume for the computer, any
running applications and the display to 80%, and then adjust the external audio
system’s volume.

There is a whine or buzzing sound l Be aware that these sounds are normal. All displays emit some electrical noise.
coming from the back of the display. Such sounds may be more noticeable with some displays than with others.
However, if you hear noise from the front of the display, further investigation is
required.
l Connect all devices to the same power outlet or power bar.

l Ensure that the microphone array is enabled in the Settings menu.

l If you’re using an external computer, ensure that the computer’s audio settings are
The microphone array is not picking configured to use the SMART IFP Mic as the input device.
up sound.

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Chapter 5 Troubleshooting

Touch isn’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to l Touch is not available immediately after waking or turning on the display. Wait a
touch. few seconds, and then the display will respond to touch.
l Make sure the minimum required version of SMART Product Drivers (or later) is
installed and running on connected computers (see page 58).
l Make sure the USB cable between the display and the computer doesn’t exceed
the supported maximum cable length.
l If a connected computer reports “Too many USB hubs” or “cannot start (code 10),”
see the knowledge base article, SMART Board interactive displays and USB tier
structure use.
l Make sure any connected computers have detected the display’s USB connection.
l On Windows computers, open Device Manager and make sure there is no red X or
yellow explanation mark (!) over the display’s icon.
l On Mac computers, open System Information and make sure there are no error
messages in the display’s row.
l For Mac computers with macOS Mojave, see the knowledge base article, How to
resolve issues with installing and using SMART Learning Suite software on macOS
Mojave.

The display responds to touch l Make sure jewelry or clothing doesn’t touch the screen when erasing ink.
intermittently. l When erasing, make sure your palm or fist is flat on the screen.
OR l Touch is not available immediately after waking or turning on the display. Wait a
When you touch the screen, the few seconds, and then the display will respond to touch.
pointer doesn’t appear in the correct l Restart the display.
place. l Confirm with the installers that the computer is connected to the display with only a
single cable.
l Make sure SMART Product Drivers and Ink are installed and running on any
connected computers, and orient the display.
l Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
l Remove any USB extenders to help isolate the USB cable.

The pens and erasers aren’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch l Make sure the minimum required version of SMART Product Drivers (or later) is
or writing with a pen. installed and running on connected computers (see page 58).
l Touch is not available immediately after waking or turning on the display. Wait a
few seconds, and then the display will respond to touch.
l Make sure any connected computers have detected the display’s USB connection.
l On Windows computers, open Device Manager and make sure there is no red X or
yellow explanation mark (!) over the display’s icon.
l On Mac computers, open System Information and make sure there are no error
messages in the display’s row.
l Reinstall or update SMART Product Drivers and Ink on any connected computers.

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Chapter 5 Troubleshooting

Symptom Troubleshooting steps

The display responds to touch but l Reinstall or update SMART Product Drivers and Ink on any connected computers.
not to writing with a pen.

When you write on the screen, the ink l Make sure you are using a SMART Board MX or MX Pro series interactive display
appears in the wrong place. pen.
OR See SMART product pen comparison (smarttech.com/kb/171230).
Writing is intermittent. l Restart the display.
OR l Confirm with the installers that the computer is connected to the display with only a
Ink disappears as you write. single cable.
l Clean the screen.
l If the ink appears in the wrong place on input from a connected computer, orient
the display.
l Make sure SMART Product Drivers and Ink are installed and running on any
connected computers.
l Make sure the pen nib is not worn. Replacement pens are available from the Store
for SMART Parts (see smarttech.com/Support/PartsStore).
l Make sure SMART Product Drivers and Ink are installed and running on any
connected computers, and orient the display.
l Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.

You can’t write or draw in Microsoft l Make sure Microsoft Office 2013 or later is installed.
Office. l Reinstall or update SMART Product Drivers and SMART Ink.

NFC sign in isn’t working as expected

Symptom Troubleshooting steps

You’re unable to sign in to your l Make sure NFC is enabled in settings.

SMART Account using your SMART l Set up your SMART ID card to use with your SMART Account.
ID card.
See Setting up a SMART ID card on page 27.

You’re unable to use the display’s l Be aware that you cannot use your SMART ID card to sign in to connected
NFC sign in feature with a connected computers. You can only use it to sign in to your SMART Account on iQ.
computer. l Make sure the display’s NFC sign in feature appears in the Device Manager
(Windows operating systems) or Apple System Profiler (macOS operating system
software).

Note

The display’s NFC sign in feature is a standard CCID smart card reader and can
be used with smart cards and software that support CCID. SMART does not sell
such products and does not provide support for them.

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Chapter 5 Troubleshooting

iQ apps aren’t working as expected

Symptom Troubleshooting steps

iQ apps aren’t working as expected. See Troubleshooting iQ.

SMART software on connected computers isn’t

working as expected
Symptom Troubleshooting steps

SMART Notebook software isn’t See Troubleshooting SMART Notebook.

working as expected.

Lumio by SMART isn’t working as See Troubleshooting common issues in Lumio by SMART.
expected.

SMART TeamWorks software isn’t See Troubleshooting SMART TeamWorks.

working as expected.

SMART Meeting Pro software isn’t See Basic troubleshooting for SMART Meeting Pro.
working as expected.

SMART Ink isn’t working as expected. See Troubleshooting SMART Ink.

SMART Product Drivers isn’t working See Troubleshooting SMART Product Drivers.
as expected.

The SMART OPS PC module isn’t working as

expected
Symptom Troubleshooting steps

The SMART OPS PC module isn’t See the SMART OPS PC modules user guide (smarttech.com/kb/171747).
working as expected.

The Intel Compute Card isn’t working as expected

Symptom Troubleshooting steps

The Intel Compute Card isn’t See Troubleshooting the iQ appliance (AM50) and Intel Compute Card.
working as expected.

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Chapter 5 Troubleshooting

Minimum required SMART Product Drivers versions

This table presents the minimum SMART Product Drivers versions for each model:

Models Minimum version

12.20

12.18

12.14

You can download SMART Product Drivers and Ink from smarttech.com/downloads.

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge
base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the display’s serial number.

The serial number is on a label located on the left side of the display
(pictured).

Tip

Scan the QR code on the label to view the SMART Board MX or MX Pro series interactive display
support pages on the SMART website.

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Chapter 5 Troubleshooting

The serial number is on labels located on the bottom frame and the back of the display.

Note

To find the serial number for the iQ appliance and Intel Compute Card, see Getting support and
finding serial numbers for your iQ appliance and Intel Compute Card.

You can also find the serial number in the settings. Refer to the SMART Board MX and MX Pro series
interactive displays installation and maintenance guide (smarttech.com/kb/171555) for more
information.

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Certification and compliance
Federal Communication Commission Caution

interference statement i. the device for operation in the band 5150-5250 MHz
is only for indoor use to reduce the potential for
FCC harmful interference to co-channel mobile satellite
Suppliers Declaration of Conformity systems;
47 CFR § 2.1077 Compliance Information
ii. the maximum antenna gain permitted for devices in
Unique Identifier: IDX55-2, IDX55-3, IDX55-4, IDX65-1,
the bands 5250-5350 MHz and 5470-5725 MHz shall
IDX65-2, IDX65-3, IDX65-4, IDX75-1, IDX75-2, IDX75-3,
comply with the e.i.r.p. limit; and
IDX75-4, IDX86-1, IDX86-2, IDX86-3, IDX86-4
Responsible Party – U.S. Contact Information iii. the maximum antenna gain permitted for devices in
SMART Technologies Inc. the band 5725-5825 MHz shall comply with the e.i.r.p.
2401 4th Ave., 3rd Floor limits specified for point-to-point and non point-to-
Seattle, WA 98121 point operation as appropriate.
compliance@smarttech.com iv. Users should also be advised that high-power radars
This device complies with Part 15 of the FCC Rules. Operation is are allocated as primary users (i.e., priority users) of
subject to the following two conditions: the bands 5250-5350 MHz and 5650-5850 MHz and
that these radars could cause interference and/or
1. This device may not cause harmful interference, and damage to LE-LAN devices.
2. this device must accept any interference received,
including interference that may cause undesired Radiation exposure statement
operation.
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should
Note be installed and operated with minimum distance of 20 cm
This equipment has been tested and found to comply with between the antenna of this device and all nearby persons.
the limits for a Class A digital device, pursuant to part 15 of This transmitter must not be co-located or operated in
the FCC Rules. These limits are designed to provide conjunction with any other antenna or transmitter.
reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio Innovation, Science and Economic
frequency energy and, if not installed and used in Development Canada statement
accordance with the instruction manual, may cause
harmful interference to radio communications. Operation This device complies with RSS-247 of the Innovation, Science
of this equipment in a residential area is likely to cause and Economic Development Canada Rules. Operation is
harmful interference in which case the user will be required subject to the following two conditions:
to correct the interference at his own expense. 1. This device may not cause harmful interference, and
2. this device must accept any interference received,
Caution including interference that may cause undesired
Any changes or modifications not expressly approved by operation.
the party responsible for compliance could void the user’s Radiation exposure statement
authority to operate this equipment.
This equipment complies with ISED radiation exposure limits
set forth for an uncontrolled environment. This equipment
Restriction should be installed and operated with minimum distance of 20
Operations in the 5.15-5.25GHz band are restricted to indoor cm between the antenna of this device and all nearby persons.
usage only. This transmitter must not be co-located or operated in
IEEE 802.11b or 802.11g operation of this product in the USA is conjunction with any other antenna or transmitter.
firmware limited to channels 1 through 11.

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Certification and compliance

Innovation, Science et Développement The full text of the EU declaration of conformity is available at
the following internet address: smarttech.com/compliance
économique Déclaration du Canada The frequency band and the maximum transmitted power in
Cet appareil est conforme à la norme ISED CNR-247 pour les EU are listed below:
appareils radio agréés. Son fonctionnement est soumis aux
deux conditions suivantes: Transmitting Band (MHz) Maximum Transmit Power

1. le dispositif ne doit pas produire de brouillage IDX55-2, IDX55-3, IDX65-1, IDX65-2, IDX65-3, IDX75-1,
préjudiciable, et IDX75-2, IDX75-3, IDX86-1, IDX86-2, IDX86-3
2. ce dispositif doit accepter tout brouillage reçu, y compris
2402-2483.5 19dBm (EIRP)
un brouillage susceptible de provoquer un
fonctionnement indésirable. 5150-5350 23dBm (EIRP)

5470-5350 23dBm (EIRP)

Advertissement
i. les dispositifs fonctionnant dans la bande 5 150-5 250 IDX55-4, IDX65-4, IDX65-4, IDX86-4
MHz sont réservés uniquement pour une utilisation à 13.56 0.0007μW (ERP)
l’intérieur afin de réduire les risques de brouillage
préjudiciable aux systèmes de satellites mobiles 2400-2483.5 20dBm (EIRP)
utilisant les mêmes canaux;
5150-5350 22dBm (EIRP)
ii. le gain maximal d’antenne permis pour les dispositifs
utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 5470-5725 20dBm (EIRP)
MHz doit se conformer à la limite de p.i.r.e.;
5725-5875 14dBM (EIRP)
iii. le gain maximal d’antenne permis (pour les dispositifs
utilisant la bande 5 725-5 825 MHz) doit se conformer
à la limite de p.i.r.e. spécifiée pour l’exploitation point Restrictions in
à point et non point à point, selon le cas. AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/
iv. De plus, les utilisateurs devraient aussi être avisés que HU/MTNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR—
les utilisateurs de radars de haute puissance sont 5150MHz-5350MHZ is for indoor use only.
désignés utilisateurs principaux (c.-à-d., qu’ils ont la
priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 Caution: Exposure to Radio Frequency Radiation
850 MHz et que ces radars pourraient causer du
This equipment complies with EU radiation exposure limits
brouillage et/ou des dommages aux dispositifs LAN-
set forth for an uncontrolled environment. This equipment
EL.
should be installed and operated with minimum distance
20 cm between the radiator and your body.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux
rayonnements ISED établies pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé avec un
minimum de 20 cm de distance entre la source de
rayonnement et votre corps. Cet émetteur ne doit pas être co-
implantés ou exploités conjointement avec une autre antenne
ou émetteur.

EU declaration of conformity
Hereby SMART Technologies ULC declares that the radio
equipment type Interactive displays model IDX55-2, IDX55-3,
IDX55-4, IDX65-1, IDX65-2, IDX65-3, IDX65-4, IDX75-1,
IDX75-2, IDX75-3, IDX75-4, IDX86-1, IDX86-2, IDX86-3,
IDX86-4, and the OPS AM40, AM50, PCM8, PCM11 are in
compliance with Directive 2014/53/EU.

Warning
Operation of this equipment in a residential environment
this equipment may could cause radio interference.

smarttech.com/kb/171554 61
 SMART Technologies
smarttech.com/support
smarttech.com/contactsupport

smarttech.com/kb/171554