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The document provides instructions for setting up debug logs for an Autodesk application. It involves stopping and editing a service, adding variables, and restarting the application to generate log files.

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Takada Nama
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12 views4 pages

Content

The document provides instructions for setting up debug logs for an Autodesk application. It involves stopping and editing a service, adding variables, and restarting the application to generate log files.

Uploaded by

Takada Nama
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer instructions to setup Debug logs

Here are the steps you need to follow:

1. Right click on Autodesk Desktop App system tray menu > Exit

It might be hidden so expand hidden icons if necessary.

2. Open Task Manager > Service tab, right click AdAppMgrSvc and select Stop Service

3. Edit Autodesk Application Manager Service.ini file at %programdata%\Autodesk\


Under [General] section, add
LoggingLevel=0

debugIPC=1

4. Save the file. If you do not have permission to save it, then first copy it to the desktop, edit &
paste it back to the same location.

5. Open Task Manager > Service tab, right click AdAppMgrSvc and select Start Service
6. From Windows Search, search for “Edit the system environment variables”

7. Click Environment Variables… button. In the section User variables for admin, click New… button
to add below 2 new user variables
WM_ENABLE_LOG = true
WM_LOG_LEVEL = debug

8. Re-launch Autodesk Desktop App

9. Copy the log files under below location, zip or rar them and send them to me
%ProgramData%\Autodesk\SDS\Log
%localappdata%\Autodesk\Autodesk Desktop App

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