Contact
malikzuniga19975@gmail.com
Malik Zuniga
Market Research Analysis | Brand Positioning | Competitive analysis
www.linkedin.com/in/malik- Cayo, Belize
zuniga-91805520b (LinkedIn)
Summary
Top Skills
Market Research Project Market-savvy department leader with strong background building
Management client relationships and launching dynamic campaigns. Strengthen
Collaboration and relationship marketing approaches by leveraging current trend knowledge and
Market Research balancing customer needs. Capture new customers and deep
penetration consistently with strategic plans.
Experience
MSC Cruises
Retail Associate
October 2022 - June 2024 (1 year 9 months)
United States
Built trusting relationship with customers to better understand needs.
Set productive work goals and established priorities in order to meet them.
Addressed, researched and resolved customer issues.
Handled customer inquiries, payments and service requests.
Anticipated needs and resolved problems to keep customers happy.
Enhanced customer satisfaction with fast, knowledgeable service.
Silent partners software
Customer Support Specialist
April 2019 - December 2022 (3 years 9 months)
Oversaw brand supply chain and coordinated product purchasing, sourcing
and manufacturing.
Boosted sales and customer loyalty with highly effective branding messages.
Helped sales associates exceed goals by training on products, service
requirements and customer engagement strategies.
Maximized retail location success, fostering collaborative, trusting relationships
among key personnel.
Optimized success strategies with regular reviews of branding weaknesses
and areas for improvement.
Reviewed customer feedback via surveys or online reviews to identify areas of
improvement within overall brand experience.
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Cotton Tree Lodge
Administration Assistant
April 2020 - November 2020 (8 months)
Toledo
Answered multi-line phone system, routing calls, delivering messages to staff
and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy
policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client
inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database
management for vital company information.
Sorted and distributed office mail and recorded incoming shipments for
corporate records.
Sunbasket
Customer Service Representative
July 2017 - April 2019 (1 year 10 months)
Belize
* Assist Customer via phone, chat and calls
* Ensure each customer issue is addressed in a timely manner.
*Provide Refund, Credit or replacement where necessary.
*Provide follow up call to customers to ensure issues is resolved.
Education
University of the People
Associate's degree, Information Technology · (March 2023 - March 2025)
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