duke-energy.
com Your Energy Bill Page 1 of 4
800.777.9898
Service address Bill date Feb 14, 2023
ADELA GHEORGHE For service Jan 13 - Feb 10
484 TRANQUIL BAY CIR 29 days
NORWOOD NC 28128
Account number 9100 0850 8632
Billing summary - Disconnect Notice
Previous Amount Due $815.49 REMINDER
Did you overlook paying last month's bill? If payment has been
Payment Received 0.00 made, please accept our thanks. If not, please make a payment
Current Electric Charges 436.35 promptly to avoid further collection activity. If you have any
questions about your account, please contact us at the customer
Other Charges and Credits 3.46
service number listed on this bill.
Taxes 30.54
Total Amount Due Mar 13 $1,285.84 IMPORTANT DISCONNECTION INFORMATION
Your past-due amount of $465.49 must be paid by March 21,
2023 to avoid possible disconnection of your service on or after
Your usage snapshot March 22, 2023. If your service is disconnected, a reconnection
Electric usage history charge will be required to restart service and a new or additional
kWh 2022 2023 security deposit may be charged. For questions, please call the
5884 customer service number listed on this bill.
5230
4576 Find tips, tools and programs to help lower your energy bills at duke-
3923
3269
energy.com/LowerBills.
2615
1961
1308
654
0
Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
Average temperature in degrees
46o 53o 58o 68o 76o 78o 75o 69o 56o 53o 41o 47o 43o
Current Month Feb 2022 12-Month Usage Avg Monthly Usage
Electric (kWh) 4,821 5,230 24,532 2,044
12-month usage based on most recent history
Mail your payment at least 7 days before the due date or
pay instantly at duke-energy.com/billing. Late payments are
subject to a 1.0% late charge.
Please return this portion with your payment. Thank you for your business. Amount due Disconnect Bill
Account number $1,285.84 To avoid disconnection, pay
9100 0850 8632 by Mar 13 $465.49 by March 21, 2023.
Duke Energy Return Mail
PO Box 1090
Charlotte, NC 28201-1090 $_____________________ $_________________
Add here, to help others with a Amount enclosed
contribution to Share the Light
ADELA GHEORGHE
484 TRANQUIL BAY CIR
Duke Energy Payment Processing
NORWOOD NC 28128-8404 PO Box 1094
Charlotte, NC 28201-1094
88910008508632000440000081549000004703500001285849
Page 2 of 4
duke-energy.com Account number 9100 0850 8632
800.777.9898
200371378548
We're here for you
Important to know
Report an emergency
Your next meter reading: Mar 13
Electric outage duke-energy.com/outages Please be sure we can safely access your
800.769.3766 meter. Don't worry if your digital meter
flashes eights from time to time. That's a
normal part of the energy measuring process.
Convenient ways to pay your bill
Online duke-energy.com/billing Your electric service may be disconnected if
Automatically from your bank account duke-energy.com/draft your payment is past due
Speedpay (fee may apply) duke-energy.com/pay-now If payment for your electric service is past
800.777.9898 due, we may begin disconnection
By mail payable to Duke Energy P.O. Box 1094 procedures. If your service is disconnected
Charlotte, NC 28201-1094 because of a missed payment, you must pay
your past-due balance in full, plus a
In person duke-energy.com/location
reconnection fee, before your service will be
reconnected. The reconnection fee is $9.90
during normal business hours (Monday -
Help managing your account (not applicable for all customers) Friday, 8:00 a.m. - 5:00 p.m.) and after
normal business hours it is $11.32. A
Register for free paperless billing duke-energy.com/paperless
security deposit may also be required.
Home duke-energy.com/manage-home
Business duke-energy.com/manage-bus Electric service does not depend on
payment for other products or services
Non-payment for non-regulated products
General questions or concerns or services (such as surge protection or
Online duke-energy.com equipment service contracts) may result in
removal from the program but will not result
Home: Mon - Fri (7 a.m. to 7 p.m.) 800.777.9898
in disconnection of electric service.
Business: Mon - Fri (7 a.m. to 6 p.m.) 800.653.5307
For hearing impaired TDD/TTY 888.762.2724 or 711 When you pay by check
International 1.407.629.1010 We may process the payment as a regular
check or convert it into a one-time electronic
check payment.
Check utility rates
Check rates and charges duke-energy.com/rates Late payment charges
A late payment charge of 1.0% will be added
Correspond with Duke Energy for any past due utility balance not paid by
P.O. Box 70516 the due date.
Charlotte, NC 28272
Storm Recovery Charge
This bill charge was approved in a financing
order issued to DEC by the NCUC to recover
storm recovery property. As approved by the
NCUC, a special purpose entity is the owner
of the rights to collect the storm recovery
charge and DEC acts as the agent collecting
for the special purpose entity. Visit duke-
energy.com/SRC to learn more.
Para nuestros clientes que hablan Español
Representantes bilingües están disponibles
para asistirle de lunes a viernes de 7 a.m. -
7 p.m. Para obtener más información o
reportar problemas con su servicio eléctrico,
favor de llamar al 800.777.9898.
Page 3 of 4
duke-energy.com Account number 9100 0850 8632
800.777.9898
Your usage snapshot - Continued
Current electric usage for meter number 319407891
Actual reading on Feb 10 90461
Previous reading on Jan 13 - 85640
Energy Used 4,821 kWh
Billed kWh 4,821.000 kWh
Billing details - Electric
Billing Period - Jan 13 to Feb 10 Your current rate is Residential Service, Electric (RE).
Meter - 319407891
Basic Facility Charge $14.00
Energy Charge 419.20
Storm Recovery Charge
4,821.000 kWh @ $0.00043800 2.11
Renewable Energy Rider 1.04
Total Current Charges $436.35
Billing details - Other Charges and Credits
Late Fee $3.46
Total Other Charges and Credits $3.46
Billing details - Taxes
Sales Tax For Utility $30.54
Total Taxes $30.54
Page 4 of 4
duke-energy.com Account number 9100 0850 8632
800.777.9898
Immediate action required to avoid disconnection
Our records indicate you have an energy service bill that is past due. To prevent disconnection, a payment of
$465.49 must be made by 5 p.m. on March 21, 2023.
Your last payment of $216.85 was received on Dec. 9, 2022.
You may pay your past-due bill by one of the following ways:
· Sign in to pay your bill online at duke-energy.com.
· Call our 24-hour automated billing system at 800.777.9898. We accept debit/credit card (MasterCard,
Visa, Discover) or automated check processing through a third-party vendor.
· Pay in person at one of our preferred locations. To find a location, visit duke-energy.com/home/billing/
payment-locations.
Please keep in mind that if your account is disconnected, a reconnection fee of $9.90 will be required to restore
your service along with your past-due account balance. After-hours reconnections may require an additional fee,
and accounts that carry a past-due balance or have been disconnected for nonpayment in the past may be charged
a new or additional deposit.
If you are having difficulty paying your bill, please contact us to discuss possible payment options. You may
request an installment payment plan designed to bring your account current as soon as possible. An installment
payment plan requires the customer to pay the current bill and not less than 1/6 of the outstanding balance for
electric service for a period not to exceed six months. A late payment charge will be applied each month to the
unpaid balance. You may also contact local social service agencies to determine if federal, state or private payment
assistance is available for you.
If you have a dispute about your bill that you are unable to resolve with us, you may speak in person with the
Public Staff - North Carolina Utilities Commission’s Consumer Service Division. You may also call them at
866.380.9816, email them at consumer.services@psncuc.nc.gov or write to them at 4326 Mail Service Center,
Raleigh, North Carolina 27699-4326.
Customers who meet eligibility requirements set by the commission will not be disconnected during the months of
November through March. Eligibility requirements include all of the following: (a) That a member of the customer’s
household is either handicapped or elderly (65 years of age or older), or both. (b) That the customer is unable to
pay for such service in full or in accordance with subsection (I)(3) of this rule. (c) That the household is certified by
the local social service office which administers the Energy Crisis Assistance Program or other similar programs as
being eligible (whether funds are then available or not) to receive assistance under such programs. To see the
complete eligibility requirements and learn how to apply, visit duke-energy.com/home/billing/special-assistance/
moratorium.
If your payment has been made, please disregard this notice. You may call the automated billing system number
above to verify that your payment has been received. If you have questions or need more assistance, please contact
us at 800.777.9898 during the hours of 7 a.m. to 7 p.m., Monday through Friday.
