Tribhuvan University
Faculty of Humanities and Social Sciences
ONLINE HOTEL MANAGEMENT SYSTEM
PROJECT PROPOSAL
Submitted to:
Department of Computer Application
Ratna Rajyalaxmi Campus
In partial fulfillment of the requirement for the Bachelor in Computer Application
Submitted by
Nishan Raj Karki (Registration no: ………)
Swikar Acharya (Registration no: …….)
Under the supervision of
Ananda KC
II
Tribhuvan University
Faculty of Humanities and Social Science
Ratnarajyalaxmi campus
SUPERVISOR’S RECOMMENDATION
I hereby recommend that the project titled Online Chartered “ONLINE HOTEL MANAGEMENT
SYSTEM” developed under my supervision by Swikar Acharya and Nishan Raj Karki in partial
completion of the requirements for the degree of Bachelor of Computer Application be approved for
final evaluation.
…………………….
Mr. Aananda KC
Project Supervisor
Lecturer
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Tribhuvan University
Faculty of Humanities and Social Science
LETTER OF APPROVAL
This is to certify that this project prepared by Nishan Raj Karki and Swikar Acharya entitled
“ONLINE HOTEL MANAGEMENT SYSTEM” in partial fulfillment of the requirements for the
degree of Bachelor in Computer Application has been evaluated. In our opinion it is satisfactory in
the scope and quality as a project for the required degree.
SIGNATURE of Supervisor SIGNATURE of HOD/ Coordinator
MR. Aananda KC Mr. Bhupendra Ram Luhar
Lecturer
Dept. of Computer Application Dept. of Computer Application
Ratna Rajyalaxmi Campus, Pradarshani Marga, Ratna Rajyalaxmi Campus, Pradarshani Marga,
Kathmandu Nepal Kathmandu Nepal
SIGNATURE of Internal Examiner SIGNATURE of External Examiner
Internal Examiner External Examiner
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Contents
SUPERVISOR’S RECOMMENDATION ............................................................................................................. 2
LETTER OF APPROVAL ..................................................................................................................................... 3
1 INTRODUCTION ............................................................................................................................................... 5
2 PROBLEM STATEMENT ................................................................................................................................. 5
3 OBJECTIVE ........................................................................................................................................................ 6
4. METHODOLOGY ............................................................................................................................................ 6
a. Requirement Identification ............................................................................................................................ 6
i. Study of existing system.............................................................................................................................. 6
ii. Requirement collection .............................................................................................................................. 7
b. Feasibility study ............................................................................................................................................. 8
i. Economic feasibility: ................................................................................................................................ 8
ii. Operational feasibility: ......................................................................................................................... 8
iii. Technical feasibility: ............................................................................................................................ 9
5. GANTT CHART .............................................................................................................................................. 12
6. EXPECTED OUTCOME ................................................................................................................................. 12
7. REFERENCES ................................................................................................................................................. 13
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1 INTRODUCTION
The title of our project is ‘Online Hotel Management System’. As the title suggests it is a
web- based application that lets users easily book desired hotels rooms and perform other
booking activities from home via the Internet. Online Hotel management system is becoming
more and more popular these days because of an ongoing covid-19 pandemic; people don't
want to come in contact with other people. The computerized hotel management system deals
with reservation booking, canceling reservations of a hotel, big or small, and check-in and
check-out of the customers. The manual hotel booking method comes with various problems.
Some of them are a customer having little information about the rooms they are booking and
they might be the victim of the hotel's staff fraud charging them twice the original price in
case of an emergency. There is no guarantee of getting valid information from the customers
which can result in the loss of the hotel's reputation and revenue. Also, the process of filling
in personal information by the customer and retrieving information by the manager is time-
consuming. The main purpose of this project is to develop a web-based application that
resolves these difficulties making the whole hotel booking process easier for both customer
and the hotel owner. Since the customer can browse the relevant information of any hotels in
the palm of their hands, they can book rooms according to their budget and their taste. The
project uses a regular web browser with HTML (Hypertext Markup Language) as the
basic interface language. Users can perform booking activities via any internet browser. The
administration can also view all users' data and maintain the website.
2 PROBLEM STATEMENT
Due to the fact that all labor must be performed by humans, manual hotel booking inevitably leads to
issues. Problems typically occur when a customer books a room with little to no knowledge of the
accommodations, which leads to the room being either overpriced or not precisely what they wanted.
The receptionist takes too long to check guests in and out. So, we can cut these issues in half or more
by bringing the hotel reservation system online. Customers can make their own reservations by
verifying the pricing range or the availability of a specific room in a hotel. Both clients and hotel
owners benefit from a quicker and more efficient record-keeping process.
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3 OBJECTIVE
The objective of the proposed hotel management system is to automate the hotel's day-to-day tasks,
such as room reservations, guest check-ins and check-outs, housekeeping, billing, and inventory
management. By automating these tasks, the hotel staff can save time, minimize errors, and focus on
providing exceptional service to guests. Some of the primary objective are :
I. To provide information of different hotels in a single platform.
II. To allow users to compare same type rooms from different hotels, so that they can get
the best deal.
III. To make it easier for the customer to book their desired hotel rooms according to their
budget.
4. METHODOLOGY
a. Requirement Identification
i. Study of existing system
The study of the existing system of the hotel's management process is essential in proposing an online
hotel management system that meets the needs of its users. The study involves identifying the strengths
and weaknesses of the current system used by the hotel for reservations, bookings, payments, check-
ins, check-outs, and other functions. Through interviews, surveys, and other means, requirements are
gathered from stakeholders, categorized into functional and non-functional requirements, and
prioritized based on importance and urgency. The requirements are documented in a clear and
comprehensive manner, validated with stakeholders, and used to propose an online hotel management
system that is user-friendly, efficient, secure, and customizable to the needs of the hotel's staff and
guests. A thorough study of the existing system will help to minimize risks and ensure a successful
implementation of the proposed online hotel management system. There are some existing system that
I have found in websites of hotel management system they are :
• Oracle Hospitality OPERA Cloud: OPERA Cloud is a cloud-based hotel management solution that
improves guest experience and streamlines hotel operations. It has functions like housekeeping, reports,
reservations, and room management.[2]
• Hotelogix: This cloud-based system for managing hotels offers functions including front desk
management, online reservations, point of sale, and housekeeping.[3]
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• eZee Absolute: This cloud-based hotel management system offers functions like front desk
operations, reservations, inventory management, and reporting.[4]
• Cloudbeds is a cloud-based hotel management system that includes functions including online
bookings, housekeeping, reservations, and revenue management.[5]
• HotelRunner: A cloud-based hotel management system, HotelRunner offers functions like online
reservations, revenue management, and reporting.[6]
ii. Requirement collection
There are two way of collection of requitement functional requirement and non-functional requirement
They are :
Functional Requirements:
1.Room management: The system should be able to manage room reservations, allocate rooms to
guests, and track room availability.
2. Reservation management: The system should allow guests to make reservations through different
channels such as phone, email, or online bookings. It should also allow hotel staff to manage
reservations and room assignments.
3. Billing and payment management: The system should be able to calculate charges for room stays,
food and beverage, and other services. It should also allow guests to make payments through different
payment gateways.
5. Reporting: The system should generate reports on room occupancy, revenue, and guest profiles to
help hotel management make informed decisions.
Non-functional Requirements:
1. Performance: The system should be able to handle a high volume of transactions without slowing
down or crashing.
2. Security: The system should be designed with security measures such as access controls, data
encryption, and regular backups.
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3. Usability: The system should be easy to use for both hotel staff and guests, with clear navigation and
intuitive interfaces.
4. Scalability: The system should be able to handle future growth and expansion of the hotel without
significant changes to the software.
5. Reliability: The system should be available and functioning at all times, with minimal downtime or
system errors.
User module:
• User can create their own account to register.
• User can log in and out from the system.
• User can change their password and personal details.
• User can check the hotel details and the availability and price of the rooms in advance.
• User can cancel their reservation.
Admin module:
• Admin can log in and out from the system.
• Admin can view the user's details as well as hotels details.
• Admin can add and remove the hotels as pleased.
• Admin can cancel the reservation of any customers
b. Feasibility study
A feasibility study is an assessment of the practicality of a proposed plan or project.
Following feasibilities were studied before building the system.
i. Economic feasibility:
This type of feasibility study focuses on the potential costs and benefits of implementing a hotel management
system. It involves a cost-benefit analysis to determine the financial viability of the project. Key considerations
include the costs of purchasing and implementing the system, as well as ongoing maintenance and support costs.
The system is very simple and it does not require extra software and hardware i.e.,it uses open-source code.
ii. Operational feasibility:
Operational feasibility focuses on whether the proposed hotel management system can be integrated
into the existing operations of the hotel. Key considerations include user adoption, integration with
existing systems, data migration, scalability, and maintenance and support requirements. The system
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should be designed to minimize disruption to existing processes and be adopted by hotel staff to ensure
its effectiveness. The system uses simple technologies thus making it user-friendly i.e.one doesnot
require any training to use this system.
iii. Technical feasibility:
This system is designed based on the existing technologies, hardware, andsoftware so that
it is technically feasible. Identify the technical requirements of the hotel management
system, including hardware and software requirements, security considerations, and
integration with other systems used by the hotel.
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Methodology of the Proposed system
This project is small in size with clear and well-defined requirements. Due to which it can
bedeveloped by following a series of steps and not shifting ahead till the preceding segment
hasbeen completed. Thus, this project will use waterfall model.[6]
Figure 1 Waterfall Model
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Flow Chart Diagram
A hotel management system typically involves a range of complex processes, including
room reservations, check-ins and check-outs, booking, housekeeping and billing.
Figure 2 data flow diagram of hotel management system
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5. GANTT CHART
Figure 3 Gantt chart
Total time period for the project "Online Hotel management System" is 12 weeks. First task is planning
which will be done for 2 weeks. After planning, Analysis phase will start and it will also be done for 2
weeks. Then designing phase will start and will be done for 3 weeks and after that implementation will
occur which will last also last for 3 weeks. And lastly the documentation phase will be continued for
the last week also i.e., the 12th week.
6. EXPECTED OUTCOME
When the project is completed, the users would be able to book hotel rooms of their choice
and their budget from anywhere as long as they have an internet connection. They will be able
to view the details regarding the services they will get beforehand. The whole booking process
will be a lot faster and easier. The administrator will be able to manage the booking records as
well as the users’ details easily and securely.
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7. REFERENCES
[1] SDLC Waterfall Model https://www.techtarget.com/searchsoftwarequality/definition/waterfall-
model
[2] Oracle. (2022). Oracle Hospitality OPERA Cloud. Retrieved from
https://www.oracle.com/industries/hospitality/products/opera-cloud/
[3] Hotelogix. (2022). Hotelogix - Hotel Management System. Retrieved from
https://www.hotelogix.com/
[4] eZee Technosys Pvt. Ltd. (2022). eZee Absolute. Retrieved from
https://www.ezeetechnosys.com/ezee-absolute/
[5] Cloudbeds. (2022). Hotel Property Management System. Retrieved from
https://www.cloudbeds.com/products/hotel-pms/
[6] HotelRunner. (2022). HotelRunner. Retrieved from https://www.hotelrunner.com/hotel-
management-system/
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