WINFUL OWUSU OPOKUAH
Westland, Accra | +233 59 130 2363 |doloswinful@gmail.com
PERSONAL SUMMARY
I am a dedicated and excellence driven individual with a baccalaureate degree in Information
Science from the University of Ghana. With a keen interest in top-tier professionalism, I have
developed strong analytical thinking and sound leadership qualities that enables me to adapt
quickly to different job roles and work in teams. My aim is to join a dynamic and goal-
oriented company that can harness my abilities and provide challenging opportunities for
personal growth and career development. I am highly committed to continuous learning and
contributing to the growth of the company I work for.
EDUCATION University of Ghana
Legon, Accra Bachelor of Arts, Information Science
Aug, 2023
• Second Class Honors.
• Relevant Coursework: Database management, Programming, Public Relation,
Administrative and Psychology
Ghana Senior High School Effiduase, Koforidua
General Arts, (WASSCE) May,
2016
PROFFESIONAL EXPERIENCE
Mental Health Authority (N.S.O) Ministries, Accra
Administrative assistant
• Critically analysing client complaints and referring queries to Psychologist.
• Managing client database and complaint history for future specialist diagnosis.
• Evaluating client feedback and drafting written reports to superiors.
Enzo Fashion Retailing Ltd. Accra
Mall
Administrative assistant Feb 2021 –
Aug 2023
• Effectively provided excellent customer service resulting in a 5% increase in customer
satisfaction index report.
• Assisted in the separations of reports presentations and other documents as needed.
• Handled confidential information with discretion and maintain strict confidentiality.
•Coordinated and scheduled meetings and prepared agendas and took minutes.
Silverbird Cinema Accra Mall
Box Office Cashier Feb 2021 – Aug
2021
• Monitored sales activities to ensure that customers receive optimum satisfactory service.
• Efficiently processed cash transactions, gift vouchers, credit and debit cards and ensured
balanced accounts of sales.
•
Feilu Company Ltd. Accra Central
Sales Associate Sept 2016 – May 2018
• Provided information about company products and services to customers through
strategic customer prospecting techniques.
• Made sales entries and ensured accurate book-keeping of inventories
Fashion Height Boutique - March 2014-2015
Manager
Responsible for delivery all requested item purchase from client
Providing good customers service so client feel at haven
Taking inventory of all items in and out of the shop
Making ensure all item are display for immediate purchase
Checking day to day sale are meant
TRADE- MART GHANA LTD
IT, Electronics and Home Appliances
Westland Boulevard
Sale Executive / Promoter
1Jan 2023- 30- April, 2024
Responsible of demonstrating products and explain the benefit and answer question
for customers to persuade them in order to make purchase
•Analyses reports and customer survey; prepare budget and forecast for the coming year or
quarter and determined the prices of goods sold.
•Marketing and selling the products and services of the organisation.
•Quotation and closure on business
•Customer strategy and action planning.
Lead in the development of client proposal sales and contract negotiations through to
the close of new or renewed business.
ACTIVITIES, SKILLS & ADDITIONAL INFORMATION Skills & Abilities
• Effective communicator ,Administrations support Associate •
Programming Basics (Python)
• Strong management and Analytical skills • administrative assistant, sale& Customer
Relations • Microsoft Suite
Volunteering: Teaching Assistant
Languages: English, Twi
Interests: Reading, Music
REFREES
MR. BISMARCK OWUSU BEKOE – Assistant Registrar NTHC, Accra
Email : bismarkowusu@gmail.com Contact : +233 55 651
6909
MR. ISAAC LARBI – Manager Westland Shell Service Station,
Accra Email : ikelarbi@gmail.com Contact : +233 24
70 5504
Mr. Kweku Mannase- Human Resources Manager
Kisseman –achimota
Contact number- 0539422568
