COMPETENCY-BASED

CURRICULUM

Sector :

HUMAN HEALTH / HEALTH CARE

Qualification :

CONTACT TRACING LEVEL II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
 TABLE OF CONTENTS

A. Course Design....................................................................................................

B. Modules of Instruction.........................................................................................

 BASIC COMPETENCIES MODULES

o Participate in workplace communication.................................................
o Work in team environment.......................................................................
o Solve / address general workplace problems..........................................
o Develop career and life decisions............................................................
o Contribute to workplace innovation ……………………………
o Present relevant information …………………………………...
o Practice occupational safety and health policies and
procedures ……………………………………………………….
o Exercise efficient and effective sustainable practices in the
workplace ………………………………………………………...
o Practice entrepreneurial skills in the workplace ……………...

 COMMON COMPETENCIES MODULES

o Implement and monitor infection control policies and
procedures..............................................................................................
o Respond effectively to difficult / challenging behaviour ..........................
o Apply basic first aid ……………………………………………
o Maintain high standard of patient / client services …………

 CORE COMPETENCIES MODULES

o Conduct case investigation and contact identification.............................
o Conduct profiling of contacts and follow-up.............................................
o Conduct referral to health facility, quarantine facility and
other relevant agencies …………………………………………
o Conduct health education programs …………………………..
o Perform data recording and reporting …………………………
o Conduct monitoring and surveillance …………………………
 TESDA-OP CO-01-F11
(Rev. No. 00-03/08/17)

COMPETENCY - BASED CURRICULUM

A. COURSE DESIGN

Course Title : Contact Tracing

Nominal Duration : ___ hours

Qualification Level : Level II

Course Description : The CONTACT TRACING LEVEL II consists of

competencies that a person must achieve to
conduct case investigation and contact identification,
conduct profiling of contacts and follow-up,
conduct referral to health facility, quarantine facility,
and other relevant agencies, conduct health
education programs, perform data recording and
reporting and conduct monitoring and surveillance.

Trainee Entry : Completed at least 10 years basic education or

Requirements Holder of alternative learning systems (ALS)
certificate of completion with grade 10 equivalent;
Basic communication skills.

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COURSE STRUCTURE

BASIC COMPETENCIES
No. of Hours: (__ hours)

Unit of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1. Participating in 1.1.1 Obtain and convey __ hours
workplace workplace workplace information.
communication communication 1.1.2 Perform duties following
workplace instructions.
1.1.3 Complete relevant work
related documents.
2. Work in team 2. Working in team 2.1.1 Describe team role and __ hours
environment environment scope.
2.1.2 Identify one’s role and
responsibility within a team.
2.1.3 Work as a team member.
3. Solve / address 3. Solving / 3.1.1 Identify routine problems. __ hours
general addressing 3.1.2 Look for solutions to routine
workplace general problems.
problems. workplace 3.1.3 Recommend solutions to
problems. problems.
4. Develop career 4. Developing 4.1.1 Manage one’s emotion. __ hours
and life career and life 4.1.2 Develop reflective practice.
decisions. decisions. 4.1.3 Boost self-confidence and
Develop self-regulation.
5. Contribute to 5. Contributing 5.1.1 Identify opportunities to do __ hours
workplace workplace things better.
innovation. innovation. 5.1.2 Discuss and develop ideas
with others.
5.1.3 Integrate ideas for change
In the workplace.
6. Present 6. Presenting 6.1.1 Gather data / information. __ hours
relevant relevant 6.1.2 Assess gathered data /
information. information. information.
6.1.3 Record and present
information.
7. Practice 4. Practicing 7.1.1 Identify OSH compliance __ hours
occupational occupational requirements.
safety and safety and health 7.1.2 Prepare OSH requirements
health policies
and policies and for compliance.
procedures. procedures. 7.1.3 Perform tasks in
accordance with relevant
OSH policies and
procedures.
8. Exercise 8. Exercising 8.1.2 Identify the efficiency and __ hours
efficient and efficient and effectiveness of resource
effective effective utilization.
sustainable sustainable 8.1.2 Determine causes of
practices in the practices in the inefficiency and/or
workplace. workplace. ineffectiveness of resource
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 Unit of Nominal
Module Title Learning Outcomes
Competency Duration
utilization.
8.1.3 Convey inefficient and
ineffective environmental
practices.
9. Practice 9. Practicing 9.1.1 Apply entrepreneurial __ hours
entrepreneurial entrepreneurial workplace best practices.
skills in the skills in the 9.1.2 Communicate
workplace. workplace. entrepreneurial workplace
best practices.
9.1.3 Implement cost-effective
operations.

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 COMMON COMPETENCIES
No. of Hours: (__ hours)

Unit of Nominal
Module Learning Outcomes
Competency Duration
1. Implement and 1. Implementing and 1.1.1 Provide information to the __ hours
monitor infection monitoring work group about the
control policies infection control organization’s infection
and procedures. policies and control policies and
procedures. procedures.
1.1.2 Integrate the organization’s

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 Unit of Nominal
Module Learning Outcomes
Competency Duration
infection control policy and
procedure into work
practices.
1.1.3 Monitor infection control
performance and implement
improvements in practices.
2. Respond 2. Responding 2.2.1 Plan responses. __ hours
effectively to effectively to 2.2.2 Apply response.
difficult / difficult / 2.2.3 Report and review incidents.
challenging challenging
behavior. behavior.

3. Apply basic first 3. Applying basic 3.3.1 Assess the situation. __ hours
aid. first aid. 3.3.2 Perform primary survey of
the victim.
3.3.3 Apply secondary survey of
casualty.
4. Maintain high 4. Maintaining high 4.4.1 Communicate appropriately __ hours
standards of client standards of with patients / clients.
services. client services. 4.4.2 Establish and maintain good
interpersonal relationship
with clients.
4.4.3 Act in a respectful manner
at all times.
4.4.4 Evaluate own work to
maintain a high standard of
client service.

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 CORE COMPETENCIES
No. of Hours: (__ hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration

1. Conduct case 1. Conducting case 1. Plan and prepare for the __ hours
investigation investigation and conduct of case investigation.
and contact 2. Conduct interview with the
identification. contact Patient.
identification. 3. Close procedure / interview
4. Evaluate conduct of interview.
5. Identify close contacts or
persons
2. Conduct 2. Conducting 1. Profile close contacts. __ hours
profiling of profiling of 2. Conduct follow-up.
contacts and contacts and
follow-up. follow-up.
3. Conduct 3. Conducting 1. Observes proper infection __ hours
referral to referral to health prevention control (IPC)
health facility / facility / protocols.
quarantine / quarantine / 2. Coordinate with drivers and
other relevant other relevant health workers on the
agencies. agencies. transport of patient for
referral.
3. Observes proper referral and
transfer protocol.
4. Monitor patient’s condition
during transport.
4. Conduct health 4. Conducting 1. Establish and maintain rapport __ hours
education health education with the patient.
programs. programs. 2. Assess patient’s health
educational needs and
readiness to learn.
3. Plan and implement an
individualized teaching plan.
4. Evaluate the patient’s learning
progress during and after
teaching.
5. Perform data 5. Performing data 1. Demonstrate computer literacy __ hours
recording and recording and and data / records
reporting. reporting. management.
2. Collate records.
3. Prepare reports based on
workplace record system.
6. Conduct 6. Conducting 1. Monitor close contacts of a __ hours
monitoring and monitoring and specific case.
surveillance. surveillance. 2. Update client’s record.
3. Inform immediate supervisor of
specific cases / findings in a
timely manner.

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ASSESSMENT METHODS : Demonstration with oral questioning
Interview
Written test
Third-party report
Role play
Case studies
Socio-drama and socio-metric methods
Sensitivity techniques
Written Test
Case Formulation
Life Narrative Inquiry
Standardized test
Demonstration or simulation with oral questioning
Case problems involving work improvement and
sustainability issues.
Psychological and behavioural Interviews
Performance Evaluation
Review of portfolios of evidence and third-party
workplace reports of on-the-job performance.
Sensitivity analysis
Organizational analysis
Standardized assessment of character strengths and
virtues applied
Observation / Demonstration with oral questioning
Demonstration
Oral questioning
Written examination
Question and answer
Return demonstration on donning and doffing
including health care waste management
Interview with candidate
Interviews with patients and families (simulation)
Interviews with drivers and health workers
(simulation)
Actual Demonstration
Simulation
Accuracy of data encoded
Case Analysis

COURSE DELIVERY : Dualized Mode of Training

Modular / Self-Paced
Peer Teaching / Mentoring
Supervised Industry Training or OJT
Distance Learning
Project-Based Instruction

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RESOURCES

Recommended tools, equipment and materials for the training of 25 trainees for
Contact Tracing Level II.

Up-to-date tools, materials, and equipment of equivalent functions can be used as

alternatives. This also applies in consideration of community practices and their
availability in the local market.

TOOLS – INSTRUCTIONAL MANUALS / FORMS

QTY UNIT DESCRIPTION / SPECIFICATION

25 pcs Calculator
Standard Forms for Case Investigation
25 forms COVID-19 Case Investigation Form
25 forms WHO Case Report Form
25 forms Travel History, Places Visited and Events Attached form
25 forms Close Contact Line List Form
25 forms Close Contact Profile Form
25 forms Contact Tracing signs and Symptoms Log Form
25 forms Health Workers Risk Assessment Form
Relevant Policies and Procedure Manuals
25 pcs RA 11469
25 pcs RA 11332
25 pcs AO 2020-0013
25 pcs DOH Admin Order 2020-0013
25 pcs Department Memo No. 2020-0068
25 pcs Department Circular No. 2020-0048
25 pcs Department Circular No. 2020-0152
25 pcs Department Circular No. 2020-0108
25 forms Signs and Symptoms Log Form
25 forms Referral Form

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 MATERIALS

QTY UNIT DESCRIPTION / SPECIFICATION

25 pcs Ballpen
25 pcs Pencil
3 reams Coupon Bond / Bond Paper
25 pcs Logbook
25 pcs Folder
25 pcs Fastener
25 pcs Eraser
25 pcs Notebook
25 pcs Ruler, 12 inches
25 pcs Hand sanitizer, 100 ml
Personal Protective Equipment
25 pcs Faces shield
25 pcs Respirator (N95 or FFP2)
25 pcs Apron
25 pcs Gown
25 pcs Gloves, latex
25 pcs Goggles
25 pcs Surgical mask (disposable)
Cleaning and Disinfection Materials
10 btls Alcohol, 70% Isopropyl content, 500 ml
5 bars Hand soap
5 btls Chlorine bleach, 500 ml

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 EQUIPMENT

QTY UNIT DESCRIPTION / SPECIFICATION

2 units Transport Services
Communication Devices
2 units Cellphone
2 units 2 Way Radio
2 units Landline Telephone
Devices in taking vital signs
2 units Stethoscope
2 units Bp apparatus (aneroid or digital)
2 units Pen lights
2 units Pulse oximeter, fingertip type
2 units Computer Unit with Accessories with following specs:

- Windows 8 and higher

- At least 8GB RAM
- At least 500GB of hard disk space
- At least 2.89 ghz processor
- At least 5mbps internet connection
2 units Laptop with following specs:

- OS Name- Microsoft Windows 10 Pro

- Processor Inter ® Core ™ i7-10510U CPU @1.8 GHz
2.30 GHz
- Installed RAM 16.0 GB (15.0GB usable
- Device DCE 114b8-5AC4-4CB5-8CBE-051F72A148C6
- System Type 64-Bit operating system, x 64-based processor

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TRAINING FACILITIES

Based on a class intake of 25 learners/trainees.

SIZE AREA TOTAL AREA

Space Requirement (in Meters) (in Sq. Meters) (in Sq. Meters)
Distance Learning 3x4 12 12
(Laboratory / Workshop /
Activity area)
Practical Work Area 5x4 20 20
Contextual Learning Area 5x6 30 30
(Lecture Room)
Separate restrooms for female, 10 10
male and PWD
Circulation Area 22 22
(30% of total area)
Total Workshop Area 94 sq. m.

QUALIFICATION OF INSTRUCTOR / TRAINER

To qualify as trainer for Contact Tracing Level II, a person must:

• Must be a holder of Trainer's Methodology Certificate (TMC) OR must have

training of trainer's certificate OR must be a practicing trainer for
two (2) years within the last five (5) years
• Must be a graduate of any health or allied health course or Bachelor’s Degree
• Must possess good communication skills
• Must have at least two (2) years public health industry experience within the
last five (5) years. Practice of public health refers to disease prevention,
emergency response, disease surveillance, health research, health promotion
and education, population health and health system management (Reference:
World Health Organization (WHO) European Action Plan for Strengthening
Public Health Capacities and Services (2012)
https://www.euro.who.int/en/health-topics/Health-systems/public-
healthservices/public-health-services). A certificate of employment or any
document which will serve as evidence that indeed the trainer has public
health industry experience in any area as indicated must be submitted.

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MODULES OF INSTRUCTION
BASIC COMPETENCIES
CONTACT TRACING LEVEL II
 Unit of Competency : PARTICIPATE IN WORKPLACE
COMMUNICATION

Module Title : PARTICIPATING IN WORKPLACE

COMMUNICATION

Module Descriptor : This module covers the knowledge, skills and

attitudes required to gather, interpret and convey
information in response to workplace requirements.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Obtain and convey workplace information.

LO2. Perform duties following workplace instructions.

LO3. Complete relevant work related documents.

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 Details of Learning Outcomes

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Specific and Effective verbal Fax machine. Demonstration

relevant and non-verbal with oral
information is communication. Telephone. questioning.
accessed from
appropriate Different modes of Notebook. Interview.
sources. communication.
Writing Written test.
Effective Medium of materials.
questioning, communication in Third-party
active listening the workplace. Computer report.
and speaking with Internet
skills are used to Organizational connection.
gather and policies.
convey
information. Communication
procedures and
Appropriate systems.
medium is
used to transfer Lines of
information and Communication.
ideas.
Technology
Appropriate relevant
non- verbal to the enterprise
communication and the
is used. individual’s work
responsibilities.
Appropriate lines
of Workplace
communication etiquette.
with
supervisors and Following simple
colleagues are spoken language.
identified and
followed. Performing
routine
workplace duties
following simple
written notices.
 Defined Participating in
workplace workplace
procedures for meetings and
the location and discussions.
storage of
information are Preparing
used. work-related
documents.
Personal
interaction is Estimating,
carried out calculating and
clearly and recording routine
concisely. workplace
measures.

Relating /
Interacting with
people of various
levels in the
workplace.

Gathering and
providing basic
information in
response to
workplace
requirements.

Applying basic
business writing
skills.

Applying
interpersonal
skills in the
workplace.

Performing
active-listening
skills.

LO2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS.

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 Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Written notices Effective verbal Fax machine. Demonstration

and instructions and non-verbal with oral
are read and Communication. Telephone. questioning.
interpreted in
accordance with Different modes of Notebook. Interview.
organizational Communication.
guidelines. Writing Written test.
Medium of materials.
Routine written communication in Third-party
instruction is the workplace. Computer report.
followed based with Internet
on established Organizational / connection.
procedures. workplace
policies.
Feedback is
given to Communication
workplace procedures and
supervisor- systems.
based
instructions / Lines of
information communication.
received.
Technology
Workplace relevant to the
interactions are enterprise and the
conducted in a individual’s work
courteous responsibilities.
manner.
Effective
Where questioning
necessary, techniques
clarifications (clarifying
about routine and probing).
workplace
procedures and Workplace
matters etiquette.
concerning
conditions of Following simple
employment are spoken
sought and instructions.
asked from
appropriate Performing
sources. routine
workplace duties
following simple
written notices.

Meetings Participating in
 outcomes are workplace
interpreted and meetings and
implemented discussions.

Completing
work-related
documents.

Estimating,
calculating and
recording routine
workplace
measures.

Relating /
Responding to
people of various
levels in the
workplace.

Gathering and
providing
information in
response to
workplace
requirements.

Applying basic
questioning /
querying.

Applying skills in
reading for
information.

Applying skills in
locating.

LO3. COMPLETE RELEVANT WORK RELATED DOCUMENTS.

Assessment Assessment

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 Criteria Contents Conditions Methodologies Methods

Range of forms Effective verbal Fax machine. Demonstration

relating to and non-verbal with oral
conditions of Communication. Telephone. questioning.
employment are
completed Different modes of Notebook. Interview.
accurately Communication.
and legibly. Writing Written test.
Workplace forms materials.
Workplace data and documents. Third-party
is recorded on Computer report.
standard Organizational / with Internet
workplace forms Workplace connection.
and documents. policies.

Errors in Communication
recording procedures and
information on systems.
forms /
documents are Technology
identified and relevant to the
acted upon. enterprise and the
individual’s work
Reporting responsibilities.
requirements
to supervisor are Completing
completed work-related
according to documents.
organizational
guidelines. Applying
operations of
addition,
subtraction,
division and
multiplication.

Gathering and
providing
information in
response to
workplace
requirements.

Applying effective
record keeping
skills.
Unit of Competency : WORK IN TEAM ENVIRONMENT

Module Title : WORKING IN TEAM ENVIRONMENT

Module Descriptor : This module covers the skills, knowledge and attitudes
to identify one’s roles and responsibilities as a member
of a team.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Describe team role and scope.

LO2. Identify one’s role and responsibility within a team.

LO3. Work as a team member.

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 Details of Learning Outcomes

LO1. DESCRIBE TEAM ROLE AND SCOPE.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

.
The role and Group structure. Access to Role play
objective relevant involving the
of the team is Group workplace or participation of
identified development. appropriately individual
from available simulated member
sources Sources of environment to the
of information. Information. where attainment of
assessment organizational
Team Communicating can take goal.
parameters, with others, place.
reporting appropriately Case studies
relationships consistent with Materials and scenarios
and the culture of the relevant to as a basis for
responsibilities workplace. the proposed discussion of
are identified activity or issues and
from team Developing ways tasks. strategies in
discussions and in improving work teamwork.
appropriate structure and
external performing Socio-drama
sources. respective roles in and
the group or socio-metric
organization. methods.

Sensitivity
techniques.

Written Test.
 LO2. IDENTIFY ONE’S ROLE AND RESPONSIBILITY WITHIN A TEAM.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

.
Individual roles Team roles and Access to Role play
and Objectives. relevant involving the
responsibilities workplace or participation of
within the team Team structure appropriately individual
environment and parameters. simulated member
are identified. environment to the
Team where attainment of
Roles and development. assessment organizational
objectives of can take goal.
the team is Sources of place.
identified Information. Case studies
from available Materials and scenarios
sources Communicating relevant to as a basis for
of information. with others, the proposed discussion of
appropriately activity or issues and
Team consistent with tasks. strategies in
parameters, the culture of the teamwork.
reporting workplace.
relationships Socio-drama
and Developing ways and
responsibilities in improving work socio-metric
are identified structure and methods.
based on team performing
discussions and respective roles in Sensitivity
appropriate the group or techniques.
external organization.
sources. Written Test.

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 LO3. WORK AS A TEAM MEMBER.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

.
Effective and Communication Access to Role play
appropriate Process. relevant involving the
forms of workplace or participation of
communications Workplace appropriately individual
are used and communication simulated member
interactions protocol. environment to the
undertaken with where attainment of
team Team planning assessment organizational
members based and decision can take goal.
on company making. place.
practices. Case studies
Team thinking. Materials and scenarios
Effective and relevant to as a basis for
appropriate Team roles. the proposed discussion of
contributions activity or issues and
made to Process of team tasks. strategies in
complement development. teamwork.
team activities
and objectives, Workplace Socio-drama
based on context. and
workplace socio-metric
context. Communication methods.
Process.
Protocols in Sensitivity
reporting are Workplace techniques.
observed based communication
on standard protocol. Written Test.
company
practices. Team planning
and decision
Contribute to the making.
development of
team work plans Team thinking.
based on an
understanding of Team roles.
team’s role and
objectives. Process of team
development.

Workplace
context.
Unit of Competency : SOLVE / ADDRESS GENERAL WORKPLACE
PROBLEMS

Module Title : SOLVING / ADDRESSING GENERAL WORKPLACE

PROBLEMS

Module Descriptor : This module covers the knowledge, skills and attitudes
required to apply problem-solving techniques to determine
the origin of problems and plan for their resolution.
It also includes addressing procedural problems through
documentation, and referral.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Identify routine problems.

LO2. Look for solutions to routine problems.

LO3. Recommend solutions to problems.

Details of Learning Outcomes

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 LO1. IDENTIFY ROUTINE PROBLEMS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

.
Routine Current industry Assessment Case
problems or hardware and will require Formulation.
procedural software products access to a
problem and services. workplace Life Narrative
areas are over an Inquiry.
identified. Industry extended
maintenance, period, or a Standardized
Problems to be service and suitable test.
investigated are helpdesk method of
defined and practices, gathering The unit will be
determined. processes evidence of assessed in a
and procedures. operating holistic manner
Current ability over a as is practical
conditions of Industry standard range of and may be
the problem are diagnostic tools. situations. integrated with
identified and the assessment
documented. Malfunctions and of other relevant
Resolutions. units of
competency.
Identifying current Assessment will
industry hardware occur over a
and software range of
products and situations, w/c
services. will include
disruptions to
Identifying current normal, smooth
industry operation.
maintenance, Simulation may
services and be required to
helpdesk allow for timely
practices, assessment of
processes and parts of this unit
procedures. of competency.
Simulation
Identifying current should be
industry standard based on the
diagnostic tools. actual
workplace and
Describing will include walk
common through of the
malfunctions and relevant
resolutions. competency
components.

Determining the
 root cause of a
routine
malfunction.

LO2. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS.

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 Assessment Assessment
Criteria Contents Conditions Methodologies Methods

.
Potential solutions Current industry Assessment Case
to problem are hardware and will require Formulation.
identified. software products access to a
and services. workplace Life Narrative
Recommendation over an Inquiry.
s Industry service extended
about possible and helpdesk period, or a Standardized
solutions are practices, suitable test.
developed, processes and method of
documented, procedures. gathering The unit will be
ranked and evidence of assessed in a
presented to Operating operating holistic manner
appropriate systems. ability over a as is practical
person for range of and may be
decision. Industry standard situations. integrated with
diagnostic tools. the assessment
of other
Malfunctions and relevant units of
resolutions. competency.
Assessment will
Root cause occur over a
analysis. range of
situations,
Identifying current which will
industry hardware include
and software disruptions to
products and normal, smooth
services. operation.
Simulation may
Identifying be required to
services and allow for timely
helpdesk assessment of
practices, parts of this unit
processes and of competency.
procedures.. Simulation
should be
Identifying based on the
operating system. actual
workplace and
Identifying current will include walk
industry standard through of the
diagnostic tools. relevant
competency
components.

Describing
 common
malfunctions and
resolutions.

Determining the
root cause of a
routine
malfunction.

LO3. RECOMMEND SOLUTIONS TO PROBLEMS.

Assessment Assessment
- 27 -
 Criteria Contents Conditions Methodologies Methods

.
Implementation Standard Assessment Case
of solutions are procedures. will require Formulation.
planned. access to a
Documentation workplace Life Narrative
Evaluation of produce. over an Inquiry.
implemented extended
solutions are Producing period, or a Standardized
planned. documentation suitable test.
that recommends method of
Recommended solutions to gathering The unit will be
solutions are problems. evidence of assessed in a
documented and operating holistic manner
submit to Following ability over a as is practical
appropriate established range of and may be
person for procedures. situations. integrated with
confirmation. the assessment
of other relevant
units of
competency.
Assessment will
occur over a
range of
situations,
which will
include
disruptions to
normal, smooth
operation.
Simulation may
be required to
allow for timely
assessment of
parts of this unit
of competency.
Simulation
should be
based on the
actual
workplace and
will include walk
through of the
relevant
competency
components.
Unit of Competency : DEVELOP CAREER AND LIFE DECISIONS

Module Title : DEVELOPING CAREER AND LIFE DECISIONS

Module Descriptor : This module covers the knowledge, skills,

and attitudes in managing one’s emotions,
developing reflective practice, and boosting
self-confidence and developing self regulation.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Manage one’s emotion.

LO2. Develop reflective practice.

LO3. Boost self-confidence and develop self-regulation.

Details of Learning Outcomes

LO1. MANAGE ONE’S EMOTION.

Assessment Assessment
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 Criteria Contents Conditions Methodologies Methods

.
Self- Self-management Access to Demonstration
management strategies that workplace & or simulation
strategies are assist in resources. with oral
identified. regulating questioning.
behaviour and Case studies.
Skills to work achieving Case problems
independently personal involving work
and to show and learning goals improvement
initiative, to be (e.g. Nine self and
conscientious, management sustainability
and strategies issues.
persevering in according to
the face of Robert Kelley). Third-party
setbacks and report.
frustrations are Enablers and
developed. barriers in
achieving
Techniques for personal and
effectively career goals.
handling
negative Techniques in
emotions and handling negative
unpleasant emotions and
situation unpleasant
in the workplace situation in the
are examined. workplace such
as frustration,
anger, worry,
anxiety, etc.

Managing
properly one’s
emotions and
recognizing
situations that
cannot be
changed
and accept them
and remain
professional.

Developing self
discipline,
working
independently and
 showing initiative
to achieve
personal and
career goals.

Showing
confidence, and
resilience in the
face of setback
and frustrations
and other
negative
emotions and
unpleasant
situations in the
workplace.

LO2. DEVELOP REFLECTIVE PRACTICE.

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 Assessment Assessment
Criteria Contents Conditions Methodologies Methods

.
Personal Basic SWOT Access to Demonstration
strengths and Analysis. workplace & or simulation
achievements, resources. with oral
based on Strategies to questioning.
self-assessment improve one’s Case studies.
strategies and attitude in the Case problems
teacher workplace. involving work
feedback are improvement
contemplated. Gibbs’ Reflective and
Cycle / Model sustainability
Progress when (Description, issues.
seeking and Feelings,
responding to Evaluation, Third-party
feedback from Analysis, report.
teachers to Conclusion, and
assist them in Action plan).
consolidating
strengths, Using the basic
addressing SWOT analysis
weaknesses and as
fulfilling their self-assessment
potential are strategy.
monitored.
Developing
Outcomes of reflective practice
personal and through
academic realization
challenges by of limitations,
reflecting on likes/ dislikes;
previous through showing
problem solving of self-confidence.
and
decision-making Demonstrating
strategies and self acceptance
feedback from and being able to
peers and accept
teachers are challenges.
predicted.

LO3. BOOST SELF-CONFIDENCE AND DEVELOP SELF-REGULATION.

Assessment Assessment
 Criteria Contents Conditions Methodologies Methods

.
Efforts for Four components Access to Demonstration
continuous of self-regulation workplace & or simulation
self-improvement based on resources. with oral
Self-Regulation questioning.
are Theory (SRT). Case studies.
demonstrated. Case problems
Personality involving work
Counter- development improvement
productive concepts. and
tendencies at sustainability
work are Self-help issues.
eliminated. concepts
(e. g., 7 Habits by Third-party
Positive outlook Stephen Covey, report.
in life are transactional
maintained. analysis,
psycho-spiritual
concepts).

Performing
effective
communication
skills – reading,
writing,
conversing
skills.

Showing affective
skills – flexibility,
adaptability, etc.

Self-assessment
for determining
one’s strengths
and
weaknesses.

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Unit of Competency : CONTRIBUTE TO WORKPLACE INNOVATION

Module Title : CONTRIBUTING TO WORKPLACE INNOVATION

Module Descriptor : This module covers the knowledge, skills and attitudes
required to make a pro-active and positive contribution
to workplace innovation.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Identify opportunities to do things better.

LO2. Discuss and develop ideas with others.

LO3. Integrate ideas for change in the workplace.

Details of Learning Outcomes

LO1. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER.

Assessment Assessment
 Criteria Contents Conditions Methodologies Methods

.
Opportunities Roles of Pens, papers Psychological
for individuals and writing and behavioural
improvement in suggesting and implements. Interviews.
are identified making
proactively in improvements. White board. Performance
own area of Evaluation.
work. Positive impacts Manila
and challenges in papers. Life Narrative
Information are innovation. Inquiry.
gathered and
reviewed Types of changes Review of
which may be and responsibility. portfolios of
relevant to ideas evidence and
and which Seven habits of third-party
might assist in highly effective workplace
gaining people. reports of
support for idea. on-the-job
Identifying performance.
opportunities to
improve and to do Sensitivity
things better analysis.
involvement.
Organizational
Identifying the analysis.
positive impacts
and the Standardized
challenges of assessment of
change and character
innovation. strengths and
virtues applied.
Identifying
examples of the
types of changes
that are within and
outside own
scope of
responsibility.

LO2. DISCUSS AND DEVELOP IDEAS WITH OTHERS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 35 -
 .
People who Roles of Pens, papers Psychological
could individuals in and writing and behavioural
provide input to suggesting and implements. Interviews.
ideas for making
improvements improvements. White board. Performance
are identified. Evaluation.
Positive impacts Manila
Ways of and challenges in papers. Life Narrative
approaching innovation. Inquiry.
people to begin
sharing ideas Types of changes Review of
are selected. and responsibility. portfolios of
evidence and
Meeting is set Seven habits of third-party
with relevant highly effective workplace
people. people. reports of
on-the-job
Ideas for follow Identifying performance.
up are review opportunities to
and selected improve and to do Sensitivity
based on things better. analysis.
feedback. Involvement.
Organizational
Critical inquiry Identifying the analysis.
method is used positive impacts
to discuss and and the Standardized
develop ideas challenges of assessment of
with others. change and character
innovation. strengths and
virtues applied.
Providing
examples of the
types of
changes that are
within and outside
own scope of
responsibility.

Communicating
ideas for change
through small
group
discussions and
meetings.

LO3. INTEGRATE IDEAS FOR CHANGE IN THE WORKPLACE.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods
 .
Critical inquiry Roles of Pens, papers Psychological
method is used individuals in and writing and behavioural
to integrate suggesting and implements. Interviews.
different ideas making
for change of improvements. White board. Performance
key people. Evaluation.
Positive impacts Manila
Summarizing, and challenges in papers. Life Narrative
analyzing and innovation. Inquiry.
generalizing
skills are used to Types of changes Review of
extract salient and responsibility. portfolios of
points in the pool evidence and
of ideas. Seven habits of third-party
highly effective workplace
Reporting skills people. reports of
are likewise on-the-job
used to Basic research performance.
communicate Skills.
results. Sensitivity
Identifying analysis.
Current Issues opportunities to
and improve and to do Organizational
concerns on the things better analysis.
systems, involvement.
processes Standardized
and procedures, Identifying the assessment of
as well as the positive impacts character
need for simple and the strengths and
innovative challenges virtues applied.
practices are of change and
identified. innovation.

Providing
examples
of the types of
changes that are
within and outside
own scope of
responsibility.

Communicating
ideas for change
through small
group
discussions and
- 37 -
 meetings.

Demonstrating
skills in analysis
and interpretation
of data.
Unit of Competency : PRESENT RELEVANT INFORMATION.

Module Title : PRESENTING RELEVANT INFORMATION.

Module Descriptor : This module covers the knowledge, skills and attitudes
required to present data/information appropriately.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Gather data / information.

LO2. Assess gathered data / information.

LO3. Record and present information.

Details of Learning Outcomes

LO1. GATHER DATA / INFORMATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 39 -
Evidence, facts Organisational Evidence of Written Test.
and information Protocols. competent
are collected. performance Interview.
Confidentiality. should be
Evaluation, obtained Portfolio.
terms of Accuracy. by observing
reference and an individual The unit will be
conditions are Business in an assessed in a
reviewed to mathematics and information holistic manner
determine statistics. management as is practical
whether role within the and may be
data / Data analysis workplace or integrated with
information falls techniques / operational or the assessment
within project procedures. simulated of other relevant
scope. environment. units of
Reporting competency.
requirements to a Assessment will
range of occur over a
audiences. range of
situations,
Legislation, policy which will
and procedures include
relating to the disruptions to
conduct of normal, smooth
evaluations. operation.
Simulation may
Organisational be required to
values, ethics and allow for timely
codes of conduct. assessment of
parts of this unit
Describing of competency.
organisational Simulation
protocols relating should be
to client liaison. based on the
actual
Protecting workplace and
confidentiality. will include walk
through of the
Describing relevant
accuracy. competency
components.

Computing
business
mathematics and
statistics.
 Describing data
analysis
techniques /
procedures.

Reporting
requirements to a
range of
audiences.

Stating legislation,
policy and
procedures
relating to the
conduct of
evaluations.

Stating
organisational
values, ethics and
codes of conduct.

LO2. ASSESS GATHERED DATA / INFORMATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 41 -
Validity of data / Business Evidence of Written Test.
information is mathematics and competent
assessed. statistics. performance Interview.
should be
Analysis Data analysis obtained Portfolio.
techniques are techniques / by observing
applied to assess procedures. an individual The unit will be
data / in an assessed in a
information. Reporting information holistic manner
requirements to a management as is practical
Trends and range of role within the and may be
anomalies audiences. workplace or integrated with
are identified. operational or the assessment
Legislation, policy simulated of other
Data analysis and procedures environment. relevant
techniques and relating to the units of
procedures are conduct of competency.
documented. evaluations. Assessment will
occur over a
Recommendation Organisational range of
s are made on values, ethics and situations,
areas of possible codes of conduct. which will
improvement. include
Computing disruptions to
business normal, smooth
mathematics and operation.
statistics. Simulation may
be required to
Describing data allow for timely
analysis assessment of
techniques / parts of this unit
procedures. of competency.
Simulation
Reporting should be
requirements to a based on the
range of actual
audiences. workplace and
will include walk
Stating through of the
legislation, relevant
policy and competency
procedures components.
relating
to the conduct of
evaluations.

Stating
organisational
values, ethics and
codes of conduct.
 LO3. RECORD AND PRESENT INFORMATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 43 -
 Studied Data analysis Evidence of Written Test.
Data / information Techniques / competent
are recorded. Procedures. performance Interview.
should be
Recommendation Reporting obtained Portfolio.
s are analysed for requirements to a by observing
action to ensure range of an individual The unit will be
they are audiences. in an assessed in a
compatible with information holistic manner
the project’s Legislation, policy management as is practical
scope and and procedures role within the and may be
terms of relating to the workplace or integrated with
reference. conduct of operational or the assessment
evaluations. simulated of other
Interim and final environment. relevant
reports are Organisational units of
analysed and values, ethics and competency.
outcomes are codes of conduct. Assessment will
compared to the occur over a
criteria Describing data range of
established at the analysis situations,
outset. techniques / which will
procedures. include
Findings are disruptions to
presented Reporting normal, smooth
to stakeholders. requirements to a operation.
range of Simulation may
audiences. be required to
allow for timely
Stating assessment of
legislation, parts of this unit
policy and of competency.
procedures Simulation
relating should be
to the conduct of based on the
evaluations. actual
workplace and
Stating will include walk
organisational through of the
values, ethics and relevant
codes of conduct competency
practices. components.

Unit of Competency : PRACTICE OCCUPATIONAL SAFETY AND

HEALTH POLICIES AND PROCEDURES.
Module Title : PRACTICING OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES.

Module Descriptor : This module covers the knowledge, skills and attitudes
required to identify OSH compliance requirements,
prepare OSH requirements for compliance, perform tasks
in accordance with relevant OSH policies and procedures.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Identify OSH compliance requirements.

LO2. Prepare OSH requirements for compliance.

LO3. Perform tasks in accordance with relevant OSH policies and procedures.

Details of Learning Outcomes

LO1. IDENTIFY OSH COMPLIANCE REQUIREMENTS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 45 -
 Relevant OSH OSH preventive Facilities, Observation /
requirements, and control materials Demonstration
regulations, requirements. tools and with oral
policies and equipment questioning.
procedures are Hierarchy of necessary for
identified in controls. the activity. Third party
accordance report.
with workplace Hazard
policies and Prevention
procedures. and Control.

OSH activity General OSH

nonconformities principles.
are conveyed to
appropriate Work standards
personnel. and procedures.

OSH preventive Safe handling

and control procedures of
requirements tools, equipment
are identified in and materials.
accordance with
OSH work Standard
policies and emergency plan
procedures. and procedures in
the workplace.

Applying
communication
skills.

Applying
interpersonal
skills.

Applying critical
thinking skills.

Applying
observation skills.

LO2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

OSH work Resources Facilities, Observation /

 activity necessary to materials Demonstration
material, tools execute hierarchy tools and with oral
and equipment of controls. equipment questioning.
requirements necessary for
are identified in General OSH the activity. Third party
accordance with principles. report.
workplace
policies and Work standards
procedures. and procedures.

Required OSH Safe handling

materials, tools procedures of
and equipment tools, equipment
are acquired and materials.
in accordance
with workplace Different OSH
policies and control measures.
procedures.
Applying
Required OSH Communication
materials, tools Skills.
and equipment
are arranged / Applying
placed in estimation skills.
accordance with
OSH work Applying
standards. interpersonal
skills.

Applying critical
thinking skills.

Applying
observation skills.

Identifying
material, tool and
equipment.

LO3. PERFORM TASKS IN ACCORDANCE WITH RELEVANT OSH POLICIES

AND PROCEDURES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 47 -
 Relevant OSH OSH work Facilities, Observation /
work procedures Standards. materials Demonstration
are identified in tools and with oral
accordance Industry related equipment questioning.
with workplace work activities. necessary for
policies the activity. Third party
and procedures. General OSH report.
principles.
Work Activities
are executed in OSH Violations.
accordance
with OSH work Non-compliance
standards. work activities.

Non- Applying
compliance communication
work activities skills.
are reported
to appropriate Applying
personnel. interpersonal
skills.

Applying
troubleshooting
skills.

Applying critical
thinking skills.

Applying
observation skills.

Unit of Competency : EXERCISE EFFICIENT AND EFFECTIVE

SUSTAINABLE PRACTICES IN THE WORKPLACE.
Module Title : EXERCISING EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE.

Module Descriptor : This module covers knowledge, skills and attitude

to identify the efficiency and effectiveness of resource
utilization, determine causes of inefficiency and/or
ineffectiveness of resource utilization and Convey
inefficient and ineffective environmental practices.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Identify the efficiency and effectiveness of resource utilization.

LO2. Determine causes of inefficiency and/or ineffectiveness of resource

utilization.

LO3. Convey inefficient and ineffective environmental practices.

Details of Learning Outcomes

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 LO1. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE
UTILIZATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Required Importance of Workplace. Demonstration.

resource environmental
utilization in the literacy. Tools, Oral
workplace is materials and questioning.
measured Environmental equipment
using work procedures. relevant to Written
appropriate the tasks. examination.
techniques. Waste
minimization. PPE.
Data are
recorded in Efficient energy Manuals and
accordance with Consumptions. references.
workplace
protocol. Recording skills.

Recorded data Writing skills.

are compared to
determine Applying
the efficiency innovation
and skills.
effectiveness of
resource
utilization
according to
established
environmental
work
procedures.
 LO2. DETERMINE CAUSES OF INEFFICIENCY AND/OR INEFFECTIVENESS
OF RESOURCE UTILIZATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Potential causes Causes of Workplace. Demonstration.

of inefficiency environmental
and/or inefficiencies and Tools, Oral
ineffectiveness ineffectiveness. materials and questioning.
are listed. equipment
Applying relevant to Written
Causes of deductive the tasks. examination.
inefficiency reasoning skills.
and/or PPE.
ineffectiveness Applying critical
are identified thinking. Manuals and
through references.
deductive Applying problem
reasoning. solving skills.

Identified causes Applying

of inefficiency observation skills.
and/or
ineffectiveness
are validated
thru
established
environmental
procedures.

LO3. CONVEY INEFFICIENT AND INEFFECTIVE ENVIRONMENTAL PRACTICES.

- 51 -
 Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Efficiency and Appropriate Workplace. Demonstration.

effectiveness of Personnel to
resource address the Tools, Oral
utilization are environmental materials and questioning.
reported to hazards. equipment
appropriate relevant to Written
personnel. Environmental the tasks. examination.
corrective actions,
Concerns related PPE.
resource Applying written
utilization are and oral Manuals and
discussed with communication references.
appropriate skills.
personnel.
Applying critical
Feedback on Thinking.
information /
concerns Applying problem
raised are Solving.
clarified with
appropriate Applying
personnel. observation skills.

Practicing
environmental
awareness.

Unit of Competency : PRACTICE ENTRENEURIAL SKILLS IN THE

WORKPLACE.
Module Title : PRACTICING ENTRENEURIAL SKILLS IN THE
WORKPLACE.

Module Descriptor : This module covers the outcomes required to

apply entrepreneurial workplace best practices
and implement cost-effective operations.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Apply entrepreneurial workplace best practices.

LO2. Communicate entrepreneurial workplace best practices.

LO3. Implement cost-effective operations.

Details of Learning Outcomes

LO1. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 53 -
Good practices Workplace best Simulated or Interview.
relating to practices, policies actual
workplace and criteria. workplace. Third-party
operations are report.
observed and Resource Tools,
selected utilization. materials and
following supplies
workplace Ways in needed to
policy. fostering demonstrate
entrepreneurial the required
Quality attitudes: tasks.
procedures
and practices Patience. References
are complied and manuals
with according to Honesty.
workplace Enterprise
requirements. Quality procedures
consciousness. manuals.
Cost-conscious
habits in Safety Company
resource consciousness. quality policy.
utilization
are applied Resourcefulness
based on
industry Applying
standards. communication
skills.

Complying with
quality
procedures.

LO2. COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Observed good Workplace best Simulated or Interview.

practices relating practices, policies actual
to workplace and criteria. workplace. Third-party
operations report.
 are Resource Tools,
communicated to utilization. materials and
appropriate supplies
person. Ways in needed to
fostering demonstrate
Observed quality entrepreneurial the required
procedures and attitudes: tasks.
practices are
communicated to Patience. References
appropriate and manuals
person. Honesty.
Enterprise
Cost-conscious Quality procedures
habits in consciousness. manuals.
resource
utilization Safety Company
are consciousness. quality policy.
communicated
based on Resourcefulness,
industry
standards. Applying
communication
skills.

Complying with
quality
procedures.

Following
workplace
communication
protocol.

LO3. IMPLEMENT COST-EFFECTIVE OPERATIONS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Preservation and Optimization of Simulated or Interview.

optimization of workplace actual
workplace resources. workplace. Third-party
resources is report.
implemented in 5S procedures Tools,
accordance with and concepts. materials and

- 55 -
enterprise policy. supplies
Criteria for cost needed to
Judicious use of effectiveness. demonstrate
workplace tools, the required
equipment and Workplace tasks.
materials are productivity.
observed References
according to Impact of and manuals
manual and work entrepreneurial
requirements. mindset to Enterprise
workplace procedures
Constructive productivity. manuals.
contributions to
office operations Ways in Company
are made fostering quality policy.
according to entrepreneurial
enterprise attitudes:
requirements..
Quality
Ability to work consciousness.
within one’s
allotted time and Safety
finances is consciousness.
sustained.
Implementing
preservation and
optimizing
workplace
resources.

Observing
judicious use of
workplace tools,
equipment and
materials.

Making
constructive
contributions to
office operations.

Sustaining ability
to work within
allotted time and
finances.
- 57 -
 MODULES OF INSTRUCTION
COMMON COMPETENCIES
CONTACT TRACING LEVEL II

Unit of Competency : IMPLEMENT AND MONITOR INFECTION

CONTROL POLICIES AND PROCEDURES.
Module Title : IMPLEMENTING AND MONITORING INFECTION
CONTROL POLICIES AND PROCEDURES.

Module Descriptor : This module is concerned with infection control

responsibilities of employees with supervisory
accountability to implement and monitor infection
control policy and procedures in a specific work
unit or team within an organization. This module
does not apply to a role with organization-wide
responsibilities for infection control policy and
procedure development, implementation or monitoring.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Provide information to the work group about the organization’s infection
control policies and procedures.

LO2. Integrate the organization’s infection control policy and procedure into
work practices.

LO3. Monitor infection control performance and implement improvements

in practices.

Details of Learning Outcomes

LO1. PROVIDE INFORMATION TO THE WORK GROUP ABOUT THE

ORGANIZATION’S INFECTION CONTROL POLICIES AND PROCEDURES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Relevant Literacy levels Workplace Observation.

information and infection
about the communication control and Interview.

- 59 -
 organization's skills of work health and
infection control group members safety Portfolio
policy and and consequent policies and .
procedures, and suitable procedures.
applicable communication Demonstration
industry codes techniques. Waste with
of practice are management questioning.
accurately and Concepts of mode procedures.
clearly explained of communication.
to the work Food safety
group. Reporting, procedures.
documentation
Information and use of Other
about identified non-verbal and organizational
hazards and verbal policies and
the outcomes communication. procedures.
of infection risk
assessments Knowledge on Duties
is regularly OSH, infection statements
provided to control, and/or job
the work group. environmental descriptions.
and
Opportunity is institutional, rules,
provided for the guidelines,
work group to policies and
seek further procedures.
information
on workplace Respect for
infection client’s rights.
control issues
and practices. Knowledge on the
use of personal
protective
equipment.

Basic knowledge
on infectious
diseases
transmission.

Principles of
infection control.

Frequent
hand washing.
(WHO
Standard).

Body Substance
Isolation (BSI)
by using PPE
 (Personal
Protective
Equipment).

Use of
disinfectant.

Observe “Social
Distancing”.

Stay at home
as needed.

Knowledge on
equipment for
communication to
be used
(computer,
telephone, cell
phone etc.)

Applying effective
communication
and interpersonal
skills.

Language
competence
and reading
competence.

Negotiating
skills.

Intra and
interpersonal
skills.

Identifying mode
of
communication.

Practicing
communication
skills with ease.

Applying
principles
of infection
- 61 -
 control.

Using PPE
(Personal
Protective
Equipment).

Identifying
transmission of
infectious
diseases.

Implementing
OSH, infection
control,
environmental
and
institutional rules,
guidelines,
policies
and procedures.

Operating
equipment for
operation.

Reporting and
documentation
with accuracy.

LO2. INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND

PROCEDURE INTO WORK PRACTICES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Therapeutic Use of verbal and Workplace Observation.

communication non-verbal infection
is applied to therapeutic control and Interview.
ensure communication. health and
implementation safety Portfolio
 of infection RA 11058 – OSH policies and .
control policy in Law. procedures.
the work place. Demonstration
RA 9008 – Waste with
Infection Ecological Solid management questioning.
control Waste procedures.
policies and Management
procedures are Act. Food safety
implemented procedures.
based on RA 856 –
established Sanitation Other
procedure. Code of the Phil. organizational
policies and
Employer’s Hazards and procedures.
coaching infectious risks.
and support Duties
ensures the Appropriate statements
individuals / wearing, and/or job
teams are able removal and descriptions.
to practice disposal of PPE
infection control (Personal
procedures Protective
Equipment).
Safe work
procedures Use of computer
are adopted to for
reflect documentation
appropriate and reporting.
infection
control practices Applying verbal
in the work and non-verbal
place. communication.

Implementing
infection control
policy and
procedures.

Employees are Coaching

encouraged to employees to
report ensure the
hazardous and practice
infectious risks of infection
and to suggest control.
improvement of
infection control Adopting work
procedures. procedures to
reflect
appropriate
infection
- 63 -
 control practices.

Encouraging
employees to
report hazards
and risks in the
work place.

Recognizing
suggestions of
employees to
improve infection
control practices.

LO3. MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENT

IMPROVEMENTS IN PRACTICES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Infection control Reporting, Workplace Observation.

hazardous documentation infection
events are and use of control and Interview.
investigated non-verbal health and
promptly to and verbal safety Portfolio
identify their communication. policies and .
 cause in procedures.
accordance with Knowledge on Demonstration
organization OSH, infection Waste with
policy and control, management questioning.
procedures. environmental procedures.
and
Work procedures institutional, rules, Food safety
to control guidelines, procedures.
infection risks policies
are monitored and procedures. Other
and reviewed to organizational
ensure Concepts on policies and
compliance. modes procedures.
of communication.
Training in work Duties
procedures is RA 9003 – statements
provided as Ecological Solid and/or job
required to Waste descriptions.
ensure Management
maintenance of Act.
infection
control Knowledge on the
standards. use of personal
protective
Inadequacies in equipment.
work
procedures and Basic knowledge
infection control on infectious
measures are diseases
identified, transmission.
corrected or
reported to
designated
personnel.

Records of Knowledge on
infection equipment for
control risks and communication to
incidents are be used
accurately (computer,
maintained as telephone, cell
required. phone etc.).

Aggregate Using personal

infection protective
control equipment.
information
reports are used Identifying
- 65 -
 to identify transmission of
hazards, to infectious
monitor and diseases.
improve
risk control Using therapeutic
method and communication.
to indicate
training Implementing
needs. OSH, infection
control,
environmental
and
institutional, rules,
guidelines,
policies
and procedures.

Applying effective
communication
and interpersonal
skills.

Monitoring of
incidence of
infection in the
workplace.

Reporting and
documentation
with accuracy.

Unit of Competency : RESPOND EFFECTIVELY TO DIFFICULT /

CHALLENGING BEHAVIOR.
Module Title : RESPONDING EFFECTIVELY TO DIFFICULT /
CHALLENGING BEHAVIOR.

Module Descriptor : This module covers the knowledge, skills and

attitudes to effectively respond to difficult or challenging
behaviour of patient / client.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Plan responses.

LO2. Apply response.

LO3. Report and review incidents.

Details of Learning Outcomes

LO1. PLAN RESPONSES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 67 -
Responses are Use of therapeutic Access to Observation
planned to Communication. relevant with
instances of workplace or questioning.
difficult or RA 11058 - OSH appropriately
challenging Law. simulated Demonstration
behaviour to environment with questioning
maximize the Reporting and where
availability of Documentation. assessment
other can take
appropriate staff Environmental place.
and RA 9003
resources based (Ecological Relevant
on established Solid Waste institutional
standard Management Act). policy,
practice. guidelines,
Difficult and procedures
Specific challenging and
manifestations behaviour. protocols.
of difficult or
challenging Client issues Emergency
behaviour which need to be response
are identified referred to an procedures
and strategies appropriate health and employee
appropriate to professional. support
these arrangements.
behaviours are Rules of health
planned professionals
as required involved with the
based on care of client.
established
procedure. Applying
therapeutic
communication.

Safety of self Implementing

and others is environmental
given priority in and
responding to institutional, rules,
difficult or guidelines,
challenging policies and
behaviour procedures.
according to
institutional Identifying issues
policies and relating to difficult
procedures. and challenging
 behaviour.

Identifying client
issues which need
to be referred to
an appropriate
health
professional.

Thinking and
responding
quickly and
strategically.

Remaining alert to
potential incidents
of difficult or
challenging
behaviour.

Working with
others and display
empathy with
client and
relatives.

Applying intra and

interpersonal
skills.

Reporting and
documentation
with accuracy.

LO2. APPLY RESPONSE.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods
- 69 -
 Difficult or Reporting and Access to Observation
challenging Documentation. relevant with
behaviour is workplace or questioning.
dealt with Knowledge on appropriately
promptly, firmly institutional, rules, simulated Demonstration
and guidelines, environment with questioning
diplomatically in policies and where
accordance with procedures. assessment
institutional can take
policies and Issues relating to place.
procedures. difficult and
challenging Relevant
Communication behaviour. institutional
is used policy,
effectively to Client issues guidelines,
achieve the which need to be procedures
desired referred to an and
outcomes in appropriate health protocols.
responding to professional.
difficult or Emergency
challenging Knowledge on response
behaviour. policies and rules procedures
of health and employee
Appropriate professionals support
strategies are involved with the arrangements.
selected to suit care of client.
particular
instances of Applying
difficult or therapeutic
challenging communication,
behaviour.
Implementing
institutional, rules,
guidelines,
policies and
procedures.

Identifying issues
relating to difficult
and challenging
behaviour.

Identifying client
issues which
need to be
referred to an
appropriate health
professional.
 Remaining alert
to potential
incidents of
difficult or
challenging
behaviour.

Reporting and
documentation
with accuracy.

LO3. REPORT AND RECEIVE INCIDENTS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 71 -
 Incidents are Use of therapeutic Access to Observation
reported Communication. relevant with
and reviewed workplace or questioning.
according to Reporting and appropriately
institutional Documentation. simulated Demonstration
policies environment with questioning
and procedures. Knowledge on where
environment RA assessment
Incidents are 9003 - can take
reviewed with Ecological Solid place.
appropriate staff Waste
and suggestions Management. Relevant
appropriate to institutional
area of Use of computer policy,
responsibility are for guidelines,
made. documentation procedures
and reporting. and
Advice and protocols.
assistance are Applying
sought from therapeutic Emergency
legitimate communication. response
sources as procedures
needed Reporting and and employee
according to documentation support
agency policies with accuracy. arrangements.
and
procedures.
Unit of Competency : APPLY BASIC FIRST AID.

Module Title : APPLYING BASIC FIRST AID.

Module Descriptor : This module covers the knowledge, skills and

attitudes required to provide an initial response
where First Aid is required. In this module it is
assumed that the First Aider is working under
supervision and / or according to established
workplace First Aid procedures and policies.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Assess the situation.

LO2. Perform primary survey of the victim.

LO3. Apply secondary survey of casualty.

Details of Learning Outcomes

LO1. ASSESS THE SITUATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

- 73 -
 Emergency First Aid standard Access to Demonstration
action operating relevant work with
principle of procedure. station. questioning.
First Aid
is applied based OSH Law RA Relevant Interview.
on established 11058. institutional
procedure. policies, Third Party
Physical hazards. guidelines report.
Physical procedure
Immediate risk.
hazards to and protocol. Portfolio.
self and Use of gloves and
casualty’s mask. Equipment
health and and materials
safety are First aid kit. relevant to
identified based the proposed
on established Applying activities.
procedure. emergency
action principles
Immediate risks of first aid.
to self and
casualty are Identifying
minimized by physical hazards.
controlled
in accordance Controlling and
with OHS minimizing
requirements. immediate risk for
self and casualty.
First Aid kit
Applying principle
must be
to activate
available at all
medical
times based on
assistance.
OSH Law and
First Aid manual. Wearing of mask
and gloves.

Using of First Aid

Kit.

LO2. PERFORM PRIMARY SURVEY OF THE VICTIM.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Principles of OSH Law RA Access to Demonstration

Body 11058. relevant work with
Substance station. questioning.
Isolation is RA 9003 Solid
applied based Waste Relevant Interview.
on standard First Management. institutional
Aid procedure. policies, Third Party
First Aid manual. guidelines report.
Responses and procedure
level of Principles of body and protocol. Portfolio.
consciousness substance
of the victim or isolation. Equipment
casualty are and materials
checked based Basic Life relevant to
on established Support. the proposed
standard first aid activities.
procedure. Wear mask and
gloves.
Potentially life
threatening Applying OSH
condition Law and RA
is identified and 9003.
then
appropriate Applying
treatment is principles of body
began based on substance
first aid standard isolation.
procedure.
Wearing of mask
Activate and gloves.
medical
assistance is Identifying any
applied based potentially life
on established threatening
first aid condition of
procedure. casualty.

Activating medical
assistance is
applied.

Applying basic life

Support.

Basic life
support is
applied based on
established first
aid procedure.

- 75 -
 LO3. APPLY SECONDARYSURVEY OF CASUALTY.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Detailed history Therapeutic Access to Demonstration

of casualty is Communication. relevant work with
obtained based station. questioning.
on established OSH Law RA
standard 11058. Relevant Interview.
procedure of institutional
first aid. RA 9003 – policies, Third Party
Ecological Solid guidelines report.
Physical Waste procedure
 examination Management. and protocol. Portfolio.
of the casualty is
done based on Detailed history of Equipment
established Casualty. and materials
procedure. relevant to
Physical the proposed
Vital signs of examination of the activities.
casualty casualty.
are obtained
based on Vital signs
established paraphernalia.
standard
procedure of first Write an incident
aid. report using pen
and paper.
Casualty is
endorsed to Use of computer
physician or for recording
paramedic purpose.
based on
standard Applying
procedure of first therapeutic
aid. communication.

Written incident Applying OSH

report is Law RA 11058
submitted and RA 9003.
based on
standard Obtaining history
procedure of of casualty.
company
or home facility. Doing the physical
examination.

Obtaining and
documenting
casualty’s vital
signs.

Documenting and
reporting of
incident.

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Unit of Competency : MAINTAIN HIGH STANDARDS OF CLIENT
SERVICES.

Module Title : MAINTAINING HIGH STANDARDS OF CLIENT

SERVICES.
 Module Descriptor : This module covers the knowledge, skills and
attitudes required in the maintenance of high
standards of patient / client services.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Communicate appropriately with patients / clients.

LO2. Establish and maintain good interpersonal relationship with clients.

LO3. Act in a respectful manner at all times.

LO4. Evaluate own work to maintain a high standard of client service.

Details of Learning Outcomes

LO1. COMMUNICATE APPROPRIATELY WITH PATIENTS / CLIENTS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Effective Reporting, Access to Demonstration

communication documentation relevant with
strategies and and use of non- workplace or questioning.
techniques are verbal and verbal appropriately
identified and communication. simulated Interview.
used to achieve environment
best client Management of where Third party
service conflict. assessment report.

- 79 -
 outcomes. can take
Knowledge on place.
Complaints are cultural
responded to in differences of Relevant
accordance with client including government
organizational rules and policies and
policy to ensure as necessary. organizational
best service policy,
to clients. Roles and guidelines,
responsibilities of procedures
Complaints are self and other and
dealt with in workers within the protocols.
accordance organization.
with established Any relevant
procedures. Knowledge on legislation in
client issues that relation to
Interpreter need to be service
services are referred to an delivery.
accessed as appropriate health
required. professional.

Action is taken to Organizational /

resolve conflicts institutional
either directly, policies and
where a procedures for
positive outcome privacy and
can be confidentiality of
immediately information
achieved, or by provided by
referral to the clients and
appropriate others.
personnel.

Participation in Institutional policy

work team is on patient / client
constructive rights and
and collaborative responsibilities.
and
demonstrates an Knowledge on the
understanding of use mathematical
own role. operations such
as addition,
subtraction,
division,
multiplication.

Concepts on
modes of
 communication.

Knowledge on the
use of equipment.

Knowledge on
operating of
equipment
needed for
communication
(computer, cell
phone, and other
forms of media).

Calculating the
cost for additional
personnel
equipment
(ex.Interpreter,
gadgets).

Identifying the
mode on
communication
appropriate for the
situation.

Applying modes
of communication.

Operating
equipment of
communication
needed.

Establishing and
maintaining
relationships,
taking into
account
individual
differences.

Following the
instructions and
guidance of health
professionals
involved with the
care of client.

- 81 -
Respecting client
rights.

Using effective
listening
techniques.

Using appropriate
verbal and
non-verbal
communication
styles.

Using oral and

written
communication.

Applying problem
solving skills that
includes using
available
resources while
prioritizing
workload.

Dealing with
conflict.

Working with
others and
displaying
empathy with
client and
relatives.

Demonstrating
intra and
interpersonal
skills.

Reporting and
documentation
with accuracy.
 LO2. ESTABLISH AND MAINTAIN GOOD INTERPERSONAL RELATIONSHIP
WITH CLIENTS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Rapport is Reporting, Access to Demonstration

established documentation relevant with
to ensure the and use of workplace or questioning.
service is non-verbal and appropriately
appropriate to verbal simulated Interview.
and in the best communication. environment
interests of where Third party
clients. Management of assessment report.
conflict. can take
Effective place.
listening skills Knowledge on
- 83 -
 are used to cultural Relevant
ensure a high differences government
level of effective of client including and
communication rules and policies organizational
and quality of as necessary. policy,
service. guidelines,
Organizational / procedures
Client concerns institutional and
and needs are policies and protocols.
correctly procedures for
identified and privacy and Any relevant
responded to confidentiality of legislation in
responsibly and information relation to
accordingly provided by service
established clients delivery.
procedures and and others.
guidelines.
Institutional policy
Effectiveness of on client rights
interpersonal and
interaction is responsibilities.
consistently
monitored and Concepts on
evaluated to modes of
ensure best communication.
client service
outcomes. Knowledge on the
use of equipment.

Knowledge on
operating of
equipment
needed
for communication
(computer, cell
phone, and other
forms of media).

Identifying the
mode on
communication
appropriate for the
situation.

Applying modes
of communication.
 Operating
equipment of
communication
needed.

Establishing and
maintaining
relationships,
taking into
account
individual
differences.

Following the
instructions and
guidance of health
professionals
involved with the
care of client.

Respecting for
client rights.

Using effective
listening
techniques.

Using appropriate
verbal and
nonverbal
communication
styles.

Using oral and

written
communication.

Working with
others and
displaying
empathy
with client and
relatives.

Applying conflict
management
skills.

Demonstrating
intra and
interpersonal
- 85 -
 skills.

Reporting and
documentation
with accuracy.

LO3. ACT IN A RESPECTFUL MANNER AT ALL TIMES.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Respect for Reporting, Access to Demonstration

differences is documentation relevant with
positively, and use of workplace or questioning.
actively and non-verbal and appropriately
consistently verbal simulated Interview.
demonstrated in communication. environment
all work. where Third party
Management of assessment report.
Confidentiality conflict. can take
and privacy of place.
client Knowledge on
is maintained. cultural Relevant
differences of government
 Courtesy is client including and
demonstrated in rules and policies organizational
all interactions as necessary. policy,
with clients, their guidelines,
visitors, careers Organizational / procedures
and family. institutional and
policies and protocols.
Assistance with procedures for
the care of privacy and Any relevant
clients with confidentiality of legislation in
challenging information relation to
behaviours provided by service
is provided in clients and others. delivery.
accordance with
established Institutional policy
procedures. on client rights
and
Techniques are responsibilities.
used to manage
and minimize Concepts on
aggression. modes of
communication.

Knowledge on the
use of equipment.

Knowledge on
operating of
equipment
needed
for communication
(computer, cell
phone, and other
forms of media).

Identifying the
mode on
communication
appropriate for the
situation.

Applying modes
of communication.

Operating
- 87 -
 equipment of
communication
needed.

Establishing and
maintaining
relationships,
taking into
account
individual
differences.

Following the
instructions and
guidance of health
professionals
involved with the
care of client.

Respecting for
client rights.

Using effective
listening
techniques.

Using appropriate
verbal and non-
verbal
communication
styles.

Using oral and

written
communication.

Working with
others and
displaying
empathy with
client and
relatives.

Applying conflict
management
skills.

Demonstrating
intra and
interpersonal
skills.
 Reporting and
documentation
with accuracy.

LO4. EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF CLIENT SERVICE.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Advice and Reporting, Access to Demonstration

assistance are documentation relevant with
received or and use of workplace or questioning.
sought non-verbal appropriately
from appropriate and verbal simulated Interview.
sources on own communication. environment
performance. where Third party
Concepts on assessment report.
Own work is modes of can take
adjusted, communication. place.
incorporating
recommendations Knowledge on Relevant
that address evaluation and government
performance analysis of work and

- 89 -
 issues, to performance. organizational
maintain the policy,
agreed standard Identifying the guidelines,
of client support. mode on procedures
communication and
appropriate for protocols.
the situation.
Any relevant
Applying modes legislation in
of communication. relation to
service
Identifying delivery.
standards for
work procedures.

Implementing
standards for
work procedures.

Maintaining
standards for
work procedures.

Demonstrating
intra and
interpersonal
skills.

Reporting and
Documentation.

MODULES OF INSTRUCTION
 CORE COMPETENCIES
CONTACT TRACING LEVEL II

Unit of Competency : CONDUCT CASE INVESTIGATION AND

CONTACT IDENTIFICATION.

Module Title : CONDUCTING CASE INVESTIGATION AND

CONTACT IDENTIFICATION.

Module Descriptor : This module covers the knowledge skills and

attitudes required to gather relevant and specific
information from the identified suspected, probable
and confirmed positive for COVID-19 patient.

Nominal Duration : __ hours

- 91 -
 Summary of Learning Outcomes:

LO1. Plan and prepare for the conduct of case investigation.

LO2. Conduct interview with the patient.

LO3. Close procedure / interview.

LO4. Evaluate conduct of interview.

LO5. Identify close contacts or persons.

Details of Learning Outcomes

LO1. PLAN AND PREPARE FOR THE CONDUCT OF CASE INVESTIGATION.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Patient’s RA 10173 - Data Standard Role-playing.

personal Privacy Act of Forms for
information is 2012 and its IRR. case Question and
checked and investigation. answer.
verified in Proclamation No.
accordance with 929, s. 2020 Personal Examination.
established RRD. Protective
standards and Equipment. Return
procedures IATF Resolutions. demonstration
Transportation on donning and
Location of the Risk Assessment. expenses. doffing
interview is including health
identified and Basic Safety and Supplies care waste
 assessed if Security in the needed for management.
conducive for Field. interviews
interview. such as
Basic Computing ballpen,
Contact tracers and Numerical pencils, etc..
members and Reasoning.
roles of each Cellphone
member are Basic Logic. load for data if
identified and using online
discussed in Basic Psychology. platform.
accordance with
established RA 11332 - Food and
standards and Mandatory water.
procedures. Reporting of
Notifiable Hand
Prescribed / Diseases and Sanitizer.
Standard Health Events of
contact tracing Public Health
forms are Concern Act.
prepared in
accordance Donning and
with established Doffing of PPE.
standards and
procedures. Basic Computer
Processing.

Document
Processing
(Microsoft Office
Word, Excel,
Powerpoint,
Google Mail,
Docs, Drive).

COVID-KAYA
and
CaRT Apps.

RA 10173 - Data
Privacy Act of
2012 and its IRR.

Proclamation No.
929, s. 2020,
RRD.

IATF Resolutions.
- 93 -
Risk Assessment.

Basic Safety and

Security in the
Field.

Basic Computing
and Numerical
Reasoning.

Basic Logic.

Basic Psychology.

RA 11332 -
Mandatory
Reporting
of Notifiable
Diseases and
Health Events of
Public Health
Concern Act.

Donning and
Doffing of PPE.

Basic Computer
Processing.

Document
Processing
(Microsoft Office
Word, Excel,
Powerpoint,
Google Mail,
Docs, Drive).

COVID-KAYA and
CaRT Apps.
 LO2. CONDUCT INTERVIEW WITH THE PATIENT.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Rapport and Non-verbal Standard Role-playing.

trust are Communication. Forms for
established with case Question and
the patient and Verbal investigation. answer.
his/her family. Communication.
Personal Examination.
Patient’s and Active listening. Protective
family’s Equipment. Return
emotional state Gate keeping of demonstration
is assessed and information. Transportation on donning and
addressed expenses. doffing
accordingly. Privacy and including health
Confidentiality. Supplies care waste
Members of the needed for management.
contact tracing Basic Computing interviews

- 95 -
team and their and Numerical such as
roles Reasoning. ballpen,
are discussed to pencils, etc..
the patient and Basic Logic.
to his/her Cellphone
family in Inductive load for data if
accordance Reasoning. using online
with established platform.
standards and Deductive
procedures. Reasoning. Food and
water.
Reason for Use of recording
interview is devices, mobile / Hand
explained to the cellular phones, Sanitizer.
patient and to tablets, laptop,
his/her family in etc.
accordance with
established Case
standards and Investigation
procedures. Form.

WHO Case
Report Form.

Psychosocial
skills.

Probing skills.

Open Communication
statements are Skills.
used to start the
interview proper Information
in accordance Gathering.
with established
standards and Report writing /
procedures. minutes of the
(Reiteration of interview.
Opening Spiel/
Statement). Research skills.

Appropriate Ability to relate

probing with and
questions communicate
are used to information to
elicit more people with
information different social,
from the patient cultural and ethnic
and backgrounds.
his/her family as
 appropriate. Interview
Techniques.
Active listening
is demonstrated
at all times.

Case
Investigation
forms and other
forms
prescribed are
filled out
appropriately.

LO3. CLOSE PROCEDURE / INTERVIEW.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

All questions Non-verbal Standard Role-playing.

and information Communication. Forms for
gathered are case Question and
verified and Verbal investigation. answer.
consolidated in Communication.
accordance with Personal Examination.
established Active listening. Protective
standards. Equipment. Return
Gate keeping of
demonstration
Information.
Information Transportation on donning and
gathered is Privacy and expenses. doffing
reviewed and Confidentiality. including health
validated with Supplies care waste
the client / Basic Computing needed for management.
patient. and Numerical interviews
Reasoning. such as

- 97 -
 Interview was ballpen,
closed politely, Basic Logic. pencils, etc..
positively, and
prospectively Inductive Cellphone
(reassurance). Reasoning. load for data if
using online
Deductive
platform.
Reasoning.

Use of recording Food and

devices, mobile / water.
cellular phones,
tablets, laptop, Hand
etc. Sanitizer.

Case
Investigation
Form.

WHO Case
Report Form.

Communication
Skills.

Critical thinking
Skills.

Interpersonal
Skills.

LO4. EVALUATE CONDUCT OF INTERVIEW.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Aims and Non-verbal Standard Role-playing.

objectives for Communication. Forms for
the case Question and
epidemiological Verbal investigation. answer.
interview have Communication.
been examined Personal Examination.
if achieved Active listening. Protective
and in Equipment. Return
accordance with Gate keeping of demonstration
established Information. Transportation on donning and
standards expenses. doffing
Privacy and
and procedures. including health
Confidentiality.
Supplies care waste
Epidemiological Basic Computing needed for management.
investigation is and Numerical interviews
reviewed in the Reasoning. such as
light of ballpen,
 information How to evaluate pencils, etc..
obtained epidemiological
during the interview. Cellphone
interview and load for data if
in accordance Epidemiological using online
with established Interview. platform.
standards and
procedures. Deductive Food and
Reasoning. water.
Interviewing
Use of recording
skills Hand
devices, mobile/
developed by Sanitizer.
cellular phones,
evaluating how
tablets, laptop,
one performed
etc.
and set goals for
the future. Case
Investigation
Form.

WHO Case
Report Form.

Communication
Skills.

Critical thinking
Skills.

LO5. IDENTIFY CLOSE CONTACTS OR PERSONS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Close contacts Verbal Standard Role-playing.

are identified in Communication. Forms for
accordance case Question and
with the Close Non-verbal investigation. answer.
Contact Communication.
Line List Form. Personal Examination.
Active Listening. Protective
List of close Equipment. Return
contacts are IATF Resolutions demonstration
reviewed and and DOH Transportation on donning and
verified with the Issuances. expenses. doffing
patient. including health
Use of PPE. Supplies care waste
- 99 -
List of all close needed for management.
contacts are Use of Electronic interviews
reported to the Gadgets. such as
respective ballpen,
epidemiology Communication pencils, etc..
unit or local Skills.
authorities. Cellphone
Critical thinking load for data if
Skills. using online
platform.

Food and
water.

Hand
Sanitizer.

Unit of Competency : CONDUCT PROFILING OF CONTACTS AND

FOLLOW-UP.

Module Title : CONDUCTING PROFILING OF CONTACTS AND

FOLLOW-UP.

Module Descriptor : This module covers the knowledge skills and

attitudes required to conduct profiling of contacts
and follow-up.

Nominal Duration : __ hours

 Summary of Learning Outcomes:

LO1. Profile close contacts.

LO2. Conduct follow-up.

Details of Learning Outcomes

LO1. PROFILE CLOSE CONTACTS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Collected data Verbal Standard Role-playing.

are vetted and Communication. Forms used in
harmonized contact Question and
in accordance Non-verbal profiling and answer.
with established Communication. follow-up.
standards and Examination.
procedures Active listening. Personal
(Vetting and Protective
harmonization of Basic arithmetic. Equipment.
collected data).
IATF Transportation
Collected data Resolutions / expenses.
are completed COVID - Related
and validated Issuances. Supplies
via phone calls needed for
or face-to-face Close Contact profiling and
interviews. Line List Form. follow-up such
as ballpen,
Identified close
- 101 -
 contacts are Close Contact pencils, etc.
located in Profile Form.
accordance with Cellphone
established Contact Tracing load for data if
standards and Signs and using online
procedures. Symptoms platform.
Log Form.
Identified close Food and
contacts are Health Workers water.
assessed if Risk Assessment
symptomatic or Form. Hand
asymptomatic in Sanitizer.
accordance with Spatial Skills.
established
standards Decision making
and procedures. Skills.

Close contacts Data Analytics.

who are
symptomatic or Data
asymptomatic Visualization.
are classified
based on Data Storytelling.
standard
protocols. Communication
Skills.

LO2. CONDUCT FOLLOW-UP.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Continuous Verbal Standard Role-playing.

information is Communication. Forms used in
elicited in contact Question and
accordance Non-verbal profiling and answer.
with established Communication. follow-up.
standards and Examination.
procedures. Basic Arithmetic. Personal
Protective
Information is Information. Equipment.
gathered in
non-residential Spatial Skills Transportation
areas in Decision making expenses.
accordance with Skills.
established Supplies
standards Data Analytics. needed for
and procedures. profiling and
Data follow-up such
Coordinate Visualization. as ballpen,
updated pencils, etc.
information Data Storytelling.
gathered Cellphone
with the BHERT, Communication load for data if
CESU. Skills. using online
platform.

Food and
water.

Hand
Sanitizer.

Unit of Competency : CONDUCT REFERRAL TO HEALTH FACILITY /

QUARANTINE / OTHER RELEVANT AGENCIES.

Module Title : CONDUCTING REFERRAL TO HEALTH FACILITY /

QUARANTINE / OTHER RELEVANT AGENCIES.

Module Descriptor : This module Involves safe transport between and

within health facilities, and coordination with the
community and primary care facilities for COVID
patients needing referral.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Observes proper infection prevention control (IPC) protocols.

- 103 -
 LO2. Coordinate with drivers and health workers on the transport of patient
for referral.

LO3. Observes proper referral and transfer protocols.

LO4. Monitor patient’s condition during transport.

Details of Learning Outcomes

LO1. OBSERVES PROPER INFECTION PREVENTION CONTROL (IPC) PROTOCOLS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Personal Effective verbal Personal Interview with

Protective and non-verbal Protective candidate.
Equipment PPE Communication. Equipment
(gown, mask, (PPE). Interviews with
eye protection, Risk patients and
gloves) donned communication. Face masks for families
and doffed in patients. (simulation).
accordance Guidelines on
with established proper cleaning Communication Interviews with
standards and and sanitation of devices. drivers and
procedures. vehicles and health workers
equipment. Transport (simulation).
Proper hand vehicles.
hygiene is Proper ventilation Actual
performed in of the vehicle. Referral forms. Demonstration
accordance with
established Safe distance to Cleaning and
 standards avoid disinfection
and procedures. transmission. materials.

Patient is Characteristics of Devices for

assisted to COVID-19 and vital signs
minimize contact mode of monitoring.
with the vehicle transmission.
and to avoid
other Infection
unnecessary prevention
physical contact. and control
protocols.
Vehicle is kept
well-ventilated Guidelines on the
during proper use of
transport PPE and other
(eg. opening protective
windows to devices.
reduce risk
of transmission). Giving clear and
proper
instructions to
patient and driver.

Driver is advised Proper Donning

on proper and doffing of
cleaning and PPE.
disinfection of
vehicle and Preventing
other tools and transmission of
equipment with the virus within
patient contact and outside the
in accordance vehicle.
with established
standards and Cleaning and
procedures. disinfection of the
vehicle.

Cleaning and
disinfection of all
tools and
equipment used
in the transfer
(eg. stretcher,
wheelchair, etc.).

Proper
disposal /
cleaning of
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 contaminated
materials.

LO2. COORDINATE WITH DRIVERS AND HEALTH WORKERS ON THE TRANSPORT

OF PATIENT FOR REFERRAL.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Available Risk Personal Interview with

resources in communication. Protective candidate.
the community Equipment
are identified in Negotiation. (PPE). Interviews with
accordance with patients and
established Mapping and Face masks for families
standards and location of all patients. (simulation).
procedures e.g. available
vehicles, health hospitals and Communication Interviews with
workers, facilities. devices. drivers and
hospitals and health workers
health facilities, Estimated time of Transport (simulation).
makeshift areas, travel from one vehicles.
testing labs & location / facility Actual
kits, etc. to another. Referral forms. Demonstration

Needed vehicles Patho-physiology Cleaning and

to pick-up and of COVID-19. disinfection
transport materials.
the patient is Incubation period.
dispatched / Devices for
 contacted in Disease vital signs
accordance with progression. monitoring.
established
standards and Use of applicable
procedures. and fastest
means of
Receiving facility communication.
is notified of:
estimated Coordination with
time of arrival, hospitals, health
patient facilities,
condition and quarantine
potential facilities, testing
infectious risks. laboratories and
other relevant
Relevant offices in the
stakeholders community.
in the
community are Coordination with
being the driver of
coordinated as transport vehicles.
necessary.

Communicating
accurate
detail /
information
regarding the
status of the
patient being
transported.

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 LO3. OBSERVES PROPER REFERRAL AND TRANSFER PROTOCOLS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Informed Patient’s rights Personal Interview with

consent is confidentiality and Protective candidate.
secured from data privacy. Equipment
the patient (PPE). Interviews with
and/or family Principles of patients and
members. counselling and Face masks for families
reassuring patients. (simulation).
Family members communication.
are informed Communication Interviews with
that they will Designated devices. drivers and
not be taken transport route for health workers
alongside ambulance / Transport (simulation).
the patient and emergency vehicles.
advises them to vehicles. Actual
undergo Referral forms. Demonstration
quarantine and Mode of
monitoring of transmission Cleaning and
symptoms. of COVID-19. disinfection
materials.
Patient referral Incubation period.
forms are Devices for
accurately Proper referral vital signs
filled-out in and reporting monitoring.
accordance with forms.
 established
standards and Proper use of
procedures. information
systems for
Designated referral and
route is reporting.
recognized and
used in Maintaining
accordance with patient
established confidentiality and
standards data privacy.
and procedures.
Providing
reassurance to
patient and family.

Use of
appropriate
referral and
reporting forms.

Health of all staff Use of information

involved in the systems for
transfer and referral and
transport is reporting.
documented in
accordance with Accurate
established reporting and
standards documentation
and procedures. of health status of
both patient and
health staff.

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 LO4. MONITOR PATIENT’S CONDITION DURING TRANSPORT.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Accurate and Principles of Personal Interview with

timely Counselling. Protective candidate.
information is Equipment
provided to Location and (PPE). Interviews with
patient and their distance of health patients and
family in facilities and Face masks for families
accordance quarantine patients. (simulation).
with established facilities in the
standards and community. Communication Interviews with
procedures. devices. drivers and
Disease health workers
Patient’s progression. Transport (simulation).
symptoms is vehicles.
monitored while Range of disease Actual
on transport in severity and Referral forms. Demonstration
accordance complications.
with established Cleaning and
standards and Risk factors for disinfection
procedures. contracting the materials.
disease.
Primary care Devices for
management is Vulnerable vital signs
provided, as populations. monitoring.
necessary.
Use necessary
A log of referral / medical tools
transfer is kept (eg. thermal
in accordance scanner, BP
with established apparatus, etc.
standards and
procedures. Counselling and
giving advice to
Family members patient and
are advised on family.
quarantine
and monitoring Monitoring and
of symptoms in reporting of
accordance with patient’s status
established while on
standards transport.
and procedures.

Performing
necessary
initial / primary
care
management
while on
transport.

Documentation of
the referral/
transport activity.

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Unit of Competency : CONDUCT HEALTH EDUCATION PROGRAMS.

Module Title : CONDUCTING HEALTH EDUCATION PROGRAMS.

Module Descriptor : This module covers the basic knowledge, skills and
attitudes required to conduct health education of
patients during contact tracing.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Establish and maintain rapport with the patient.

LO2. Assess patient’s health educational needs and readiness to learn.

LO3. Plan and implement an individualized teaching plan.

LO4. Evaluate the patient’s learning progress during and after teaching.
 Details of Learning Outcomes

LO1. ESTABLISH AND MAINTAIN RAPPORT WITH THE PATIENT.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Initial contact is Effective verbal Case Third party

made with and non-verbal investigation report.
patient Communication. forms.
according to Simulation.
contact tracing Different modes Relevant
plan and/or of communication. policies and Interview.
established procedures
Procedures. Recognize manuals. Written test.
patient’s
Courtesy is privacy, autonomy Notebook.
demonstrated in and
all confidentiality. Writing
communication material.
with patients and Communication
team members. procedures and Telephone /
systems. Cost of
Interpersonal communication.
exchanges Lines of
are initiated with communication. Computer and
patient as internet
appropriate. Workplace connection
etiquette. (as necessary).
Communication
is developed and Organizational / Transportation

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 maintained for Workplace / transportation
effective policies. allowance.
relationship with
patients. Technology
relevant to the
Trust and enterprise and the
confidence of individual’s
patient is work
consistently responsibilities.
generated in all
of the relevant Following simple
work activities spoken language.
that are
undertaken. Relating /
Interacting with
Confidentiality people with
and privacy of various
patient is background.
consistently
maintained.

Autonomy or Empathizing with

patient’s sick or
rights and roles asymptomatic
in decision patients
making is suspected or
respected. confirmed
Covid-19.

Interpersonal
skills.

Active-listening
Skills.

Gathering and
providing
information in
response to
workplace
requirements.

Preparing work
related
documents.

Writing and
recording
gathered data.
LO2. ASSESS PATIENT’S HEALTH EDUCATIONAL NEEDS & READINESS TO LEARN.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Patient is Effective verbal Case Third party

interviewed to and non-verbal investigation report.
obtain the Communication. forms.
patient Simulation.
information and Different modes Relevant
find out more of communication. policies and Interview.
about the procedures
patient as an Recognize manuals. Written test.
individual and patient’s privacy,
what his life is autonomy and Notebook.
like. confidentiality.
Writing
Patient’s Communication material.
learning needs procedures and
is assessed in systems. Telephone /
accordance with Cost of
established Lines of communication.
standards Communication.
and procedures. Computer and
Effective internet
Patient’s questioning connection
learning style techniques (as necessary).
is determined an (clarifying and
matched probing). Transportation
teaching / transportation
strategies as Workplace allowance.
closely as etiquette.

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 possible to the
patient’s Organizational /
preferred workplace
learning style. policies.

Information Principles of adult

about the learning.
patient’s
readiness to Basic knowledge
learn is gathered of COVID 19.
in accordance
with established Technology
standards and relevant to the
procedures. enterprise and the
individual’s work
responsibilities.

Following simple
spoken language.

Relating /
Interacting with
people with
various
background.

Empathizing with
sick or
asymptomatic
patients
suspected
or confirmed
Covid-19.

Interpersonal
skills.

Basic questioning /
Querying.
 LO3. PLAN AND IMPLEMENT INDIVIDUALIZED TEACHING PLAN.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Learning Effective verbal Case Third party

outcomes you and non-verbal investigation report.
and the patient Communication. forms.
expect is Simulation.
defined from the Different modes Relevant
teaching- of communication. policies and Interview.
learning procedures
process. Recognize manuals. Written test.
patient’s privacy,
Specific learning autonomy and Notebook.
objectives using confidentiality.
WHO, Writing
DOES, WHAT, Communication material.
HOW, and procedures and
WHEN as guide systems. Telephone /
is developed in Cost of
accordance with Lines of communication.
established communication.
standards and Computer and
procedures. Effective internet
questioning connection
Decide together techniques (as necessary).
with the patient (clarifying and
what probing). Transportation
information will / transportation
be taught by Workplace allowance.
looking at the etiquette.
information that
the patient Organizational/

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 ‘needs to know’ workplace
and what is ‘nice policies.
to know’ (Patient
information is Principles of adult
decided on what learning.
to be taught
(needs to know) Basic knowledge
and what not to of COVID-19.
be taught
(nice to know). Technology
relevant to the
Simple written enterprise and the
instructions is individual’s work
given as responsibilities.
necessary.

Following simple
spoken language.

Relating /
Interacting with
people with
various
background.

Empathizing with
sick or
asymptomatic
patients
suspected
or confirmed
Covid-19.

Interpersonal
skills.

Active-listening
Skills.

Gathering and
providing
information in
response to
workplace
requirements.

Preparing work
related
documents.

Basic teaching /
 counselling skills.

Giving spoken
and written
instructions.

LO4. EVALUATE THE PATIENT’S LEARNING PROGRESS DURING AND

AFTER TEACHING.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Patient is asked Effective verbal Case Third party

to restate and non-verbal investigation report.
instructions in Communication. forms.
his or her own Simulation.
words. Different modes Relevant
of communication. policies and Interview.
Patient is asked procedures
questions to see Active-listening. manuals. Written test.
whether there
are areas of Recognize Notebook.
instruction that patient’s
need reinforcing privacy, autonomy Writing
or re-teaching. and material.
confidentiality.
Patient is Telephone /
followed-up Communication Cost of
including family procedures and communication.
members as systems.
needed to Computer and
determining how Lines of internet
well the patient communication. connection
is performing (as necessary).
tasks he or Effective
she has been questioning Transportation
taught. techniques / transportation
(clarifying and allowance.
probing).

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 Workplace
etiquette.

Organizational /
workplace
policies.

Principles of adult
learning.

Basic knowledge
of COVID-19.

Technology
relevant to the
enterprise and the
individual’s work
responsibilities..

Following simple
spoken language.

Relating /
Interacting with
people with
various
background.

Empathizing with
sick or
asymptomatic
patients
suspected
or confirmed
Covid-19.

Interpersonal
skills.

Active-listening
Skills.

Gathering and
providing
information in
response to
workplace
requirements.
 Preparing work
related
documents.

Basic teaching /
counselling skills.

Giving spoken
and written
instructions.

Unit of Competency : PERFORM DATA RECORDING AND

REPORTING.

Module Title : PERFORMING DATA RECORDING AND

REPORTING.

Module Descriptor : This module covers the knowledge, skills and

attitude required in contact tracing to record and
report relevant information. The module involves the
documentation of information on the activities
involving the patient.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Demonstrate computer literacy and data / records management.

LO2. Collate records.

LO3. Prepare reports based on workplace record system.

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 Details of Learning Outcomes

LO1. DEMONSTRATE COMPUTER LITERACY AND DATA / RECORDS MANAGEMENT.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Basic Microsoft Basic MS Office Money. Interview.

Office Application.
applications Materials. Observation
are navigated / Email System. with
operated in Methods. Questioning.
accordance with Search Engines
established and Demonstration
standards and Web Browsing. with
procedures. Questioning.
Data / Records
E-mail system is Management. Accuracy of
used in data encoded.
accordance with Data Privacy Act
established of 2012 and Written
standards Health Protocols. Examination.
and procedures.
Basic functions Applies basic
of wwwbrowser computer skill in
to search for work using basic
necessary MS Office
information Applications other
are conducted in Computer.
accordance with
established Ability to use
standards basic e-mail
and procedures. system.
Data or files are Ability to launch
stored, search engines
maintained, and conduct basic
stored, and web searches.
easily retrieved
data in a hard Ability to maintain,
drive in an store, and retrieve
organized files in an
manner. organized
manner.
Protocol and
confidentiality of
records and
data are
followed at all
times.

LO2. COLLATE RECORDS.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Client’s Records. Money. Interview.

information is
updated in Documentation. Materials. Observation
accordance with
with workplace Standard Forms. Methods. Questioning.
records system
requirements Basic Demonstration
and criteria. Mathematics. with
Questioning.
Documents and Effective verbal
records data and non-verbal Accuracy of
followed a set of Communication. data encoded.
standards.
Data Privacy Act Written
Client’s of 2012 and Examination.
information is Health Protocols.
summarized
based on the Information
workplace Gathering.
records system.
Communication
Protocol and Skills.
confidentiality of
records Relating to people
and data are with different
followed at social, cultural
all times. and ethnic
backgrounds.

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 LO3. PREPARE REPORTS BASED ON WORKPLACE RECORD SYSTEM.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Reports are Reports. Money. Interview.

prepared in
accordance with Documentation. Materials. Observation
standard forms. with
Workplace Methods. Questioning.
Reports are Records
submitted to System Demonstration
immediate Requirements. with
supervisor in Questioning.
accordance with Report Writing.
established Accuracy of
standards Standard Forms. data encoded.
and procedures.
Basic Written
Protocol and Mathematics. Examination.
confidentiality of
records and data Effective verbal
are followed at and non-verbal
all times. Communication.

Data Privacy Act

of 2012 and
Health Protocols.

Information
Gathering.

Ability to generate
reports based on
 encoded data.

Report writing.

Communication
Skills.

Relating to people
with different
social, cultural
and ethnic
backgrounds.

Unit of Competency : CONDUCT MONITORING AND SURVEILLANCE.

Module Title : CONDUCTING MONITORING AND SURVEILLANCE.

Module Descriptor : This module covers the knowledge, skills, and attitudes
required in contact tracing to conduct monitoring and
surveillance.

Nominal Duration : __ hours

Summary of Learning Outcomes:

LO1. Monitor close contacts of a specific case.

LO2. Update client’s record.

LO3. Inform immediate supervisor of specific cases / findings in a timely manner.

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 Details of Learning Outcomes

LO1. MONITOR CLOSE CONTACTS OF A SPECIFIC CASE.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

All contacts’ Basic health Sign and Interview.

vital signs Background. Symptom Log
are monitored in Form. Observation
accordance with Records. with
established Office Questioning.
standards and Documentation. Supplies.
procedures. Case Analysis.
Effective verbal Transportation
Relevant and non-verbal Expenses. Demonstration
information are Communications. with
gathered Facilities Questioning.
through Use of medical appropriate
interview. equipment in vital for the activity. Written
signs taking. Examination.
All contacts’ Tools and
Signs and Health materials
Symptoms Log Interventions. appropriate
Forms are for the activity.
updated Data Privacy Act
regularly. of 2012.

Information
gathering.

Ability to take vital

signs.
 Ability to apply
first-aid.

Communication
skills.

Relating to people
with different
social, cultural
and ethnic
backgrounds.

LO2. UPDATE CLIENT’S RECORD.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Interview Interview Process. Sign and Interview.

conducted in Symptom Log
accordance with Documentation Form. Observation
established Process. with
standards and Office Questioning.
procedures. Health Data Supplies.
Information. Case Analysis.
Health data Transportation
information Data / Records Expenses. Demonstration
is updated in Management. with
accordance Facilities Questioning.
with established Clients Health appropriate
standards and Status. for the activity. Written
procedures. Examination.
Data Privacy Act Tools and
Records are of 2012. materials
maintained appropriate
in accordance Information for the activity.
with Gathering.
documentation
process. Communication
Skills.

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 Relating to people
with different
social, cultural
and ethnic
backgrounds.

LO3. INFORM IMMEDIATE SUPERVISOR OF SPECIFIC CASES /

FINDINGS IN A TIMELY MANNER.

Assessment Assessment
Criteria Contents Conditions Methodologies Methods

Specific cases Basic health Sign and Interview.

are discussed Background. Symptom Log
with the Form. Observation
supervisor in Effective verbal with
accordance and non-verbal Office Questioning.
with Communications. Supplies.
documentation Case Analysis.
process. Use of medical Transportation
equipment in vital Expenses. Demonstration
Specific cases signs taking. with
are reported Facilities Questioning.
promptly in Gathering appropriate
accordance with information. for the activity. Written
documentation Examination.
process. Communicating Tools and
skills. materials
appropriate
Ability to take vital for the activity.
signs.