Contact

kanojiyavivek@gmail.com
Vivekk Kaanojia
Lead, Operation at Concentrix . Ex-Sales Operation Byjus Pune ||
www.linkedin.com/in/vivekk- Ex-Senior Operation Associate WNS Global Services || Ex-Sr. Tech
k-134221203 (LinkedIn) Lead Unifeeder || Ex-Expo Doc Operation Sea-link ||
Pune, Maharashtra, India
Top Skills
Teamwork Summary
SAP CRM
Currently working in Concentrix as a Sr Advisor Technical support.
Adobe Photoshop
Formerly worked at Byjus Pune as a Sales Operation Associate,
WNS Global Services as a Senior Operation Associate, Unifeeder
Certifications
in Front Office Customer Operations, and Sea-link in Expo Doc
Reporting in Jira Software
Operations. Skilled in customer service, team leadership, and
PL-300: Analysis & Sharing Features
in Power BI process optimization. Seeking new opportunities to leverage my
PL-300: An Overview of Data expertise in operations and make a significant impact.
Modeling in Power BI
Ethics and Project Management
Google Sheets - The Experience
Comprehensive Masterclass

Concentrix
Honors-Awards Lead, Operation
Appreciation from Client June 2023 - Present (11 months)
Recognition From Client Pune, Maharashtra, India

I started my career in Concentrix in June 2023. I worked initially as a frontline

support engineer responsible for cyber security product like Windows Defender
and Microsoft Defender for Endpoint and provided technical solutions to our
customer.
Developed strong skills in research and problem-solving while working in
a support role, including expertise in log analysis, conducting thorough
investigations, and contributing to the determination of root causes for various
issues.
Possess comprehensive knowledge of Endpoint DLP (Data
Loss Prevention).
Responsible for researching and finding solutions for Azure issues.
Demonstrated a proactive approach by identifying loopholes and defects in
products.

BYJU'S
Sales Operations
December 2020 - May 2023 (2 years 6 months)
Pune

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● Streamlining Business Processes Anticipating requirements and evaluating
processes to improve
efficiency.
● Sales Boost through Efficient Lead Management: Allocating leads effectively
and managing them to
drive sales growth.
● Working closely with the marketing team to understand the lead generation
process utilizing tableau.
● Develop and automate standard reporting, analysis, and tools to support
corporate, functional, or regional management teams.
● Carrying out data investigation and analysis by reviewing all steps the data-
flow from source to report.
● Cross-trained and provided backup support for organizational leadership.
● Participated in team-building activities to enhance working relationships.
● Trained new hires to perform cross-training exercises with experienced
workers.
● SOP Creations and providing updates to the team on WOW basis.
● Data tracking on a weekly basis to improve lead efficiency,
● Used LeadSquared CRM software to maintain detailed contact logs and
Leads Records.
● Implemented new working processes to deliver multiple improvements.

Unifeeder
Senior Technical Support Specialist
December 2019 - August 2020 (9 months)
India

● Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA
administration.
● Handled import and export bookings for SSL such as Maersk,
Safmarine, CMA CGM, ZIM Line, Hapag Lloyd, Mediterranean Shipping
Company
One Network Express, Evergreen Marine Corp.
● An understanding of a new process (Onshore). Establishing standard
operating
procedures (SOPs). Provided training to offshore employees.
● Sending the Dangerous Good Declaration at the terminal and the Pre-Arrival
Notice.
● Automating the penalty process to reduce the organization's penalty-related
errors.

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● Client calls to highlight improvements, cross-training within the organization
for quality
performance.
● I worked closely with the operations team to provide excellent customer
service and
foster a positive work environment.
● Handling end to end documentations for exports and imports
● Transition for new shipping project (Unifeeder a/s) and knowledge transfer in
Europe,
experienced professional with 2 years of proven capabilities in customer
service.

WNS
Sr. Associate
July 2018 - August 2020 (2 years 2 months)
Nashik, Maharashtra, India

• Provide accurate and timely reporting of information to customers including

sending freight Invoice, telex Invoice, amendment Invoice, insurance, and
courier invoice by
checking their all exceptions, rates, and contract sheet.
• Pursues training and development opportunities; Strives to continuously build
knowledge and skills
• Prepared SOA (statement of account) which is received from shipping lines
and trucking
vendors.
• Preparing paid and pending payment lists of different vendors and sending
it to the reporting manager.
• Creating Daily Payment Entries to various vendors and oversea agents and
send it to report manager within the cut off time to make accurate payments.
• Credit and Adjustment entries against excess payments
• Coordinate with the automation team to help them in auditing of Rated BL,
Freight Invoice,
Arrival Notice and Trucking invoices for automation purposes

US Imports Billing dept.

• Work on pre-alerts & manifest details in our system
• Work on check request & on DELIVERY ORDER
• Work on Arrival notices & Check on payment & OBL status.
• Solve queries of customer.
• Coordinate with Trucking team

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• Check on all the rail shipments daily & on container status of all the
shipments
• Work with SL / Carrier on disputes
• Coordinating with internal teams as well as external to solve customer \ SSL \
agent queries.
• Check Demurrage /Detention charge on basis of containers to get timely
release.
• Handling mail box & work on all the important issues & resolve the same.

Customer Service / Booking Amendment Dept.

• Getting Appropriate Space & Size on carrier vessels as per customer
requirement
• Creating New Booking in our system.
• Working on Booking amendment due to vessel delays as well changes by
customer.
• Sending timely amendments and changes to customer due to delays from
carrier.
• Constantly staying in touch with customer on booking related queries

Sealink International Inc.

Front Office Specialist
July 2018 - December 2019 (1 year 6 months)
India

● Coordinating with internal teams and external to solve customer-SSL-agent

queries.
●Check Demurrage /Detention charge on basis of containers to get timely
release.
● Invoice Creation and Accounting & Releasing final BL to customers.
● Getting Appropriate Space & Size on carrier vessels as per customer
requirement
●Creating New Booking in our system.
● Documentation for FCL and LCL Shipments.
● Documentation for Foreign to Foreign Shipments.
● Cargo Insurance as per customer requirements.
● Work on pre-alerts & manifest details in our system
● Work on Arrival notices & Check on payment & OBL status.
● Working on Booking amendment due to vessel delays as well changes by
customer.

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●Sending timely amendments and changes to customer due to delays from
carrier.

Herbalife Nutrition
Online Support Specialist
June 2016 - May 2018 (2 years)
● Proficient in handling inbound calls and providing exceptional customer
service to en-
sure a positive customer experience.
● Skilled in navigating the Herbalife website and helping customers with their
order
placement, including identifying and resolving issues related to product
availability, ship-
ping, and order tracking.
●Experience in resolving payment-related issues, including processing
refunds, cancel-
ing orders, and troubleshooting credit card issues.
Experience in using CRM (Customer Relationship Management) tools and
systems to
manage customer interactions and track customer issues.

Suyash ResourceIntelligence
Recruiting Operations Coordinator
June 2015 - May 2016 (1 year)
Nasik, Maharashtra, India

● Need to shortlist candidates as per Company Requirement, scheduled the

Interviews
with HR/Hiring manager /Process manager
● Take follow ups with the Selected candidates, and make sure they won’t
leave the organization at least for 3 Months
● Worked in a recruiting team, had a Corporate Login to Naukri’s Website.

Friends Enterprises
Customer Relationship Associate
May 2014 - April 2015 (1 year)
India

● In-bounds calls from customer(s) resolving health Related issues.

● If there are any health-related issues. then we need to confirm if they have
any
health insurance.

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● If not, we need to ask them if they wish to buy any insurance from
our company.
● If the customer(s) agrees then we need to book their appointment from our
tie up health
insurance company.

Education
Savitribai Phule Pune University
· (2012 - 2019)

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