JOSE RIZAL UNIVERSITY

80 Shaw Boulevard, Mandaluyong City

INTERNSHIP E-PORTFOLIO
on

PTC AVIATION TRAINING CENTER INC.

3rd floor, Broadlands Place, No. 3 NAIA (MIA) Road,
corner P. Mayuga, Tambo, Parañaque, 1701
TRAINING PERIOD: – September 18, 2023 to September 30, 2023

Presented to the

College of Hospitality and Tourism Management

In Partial Fulfillment of the Requirements

in
Bachelor of Science in Tourism Management
HTM C729-405TM AIRLINE INTERNSHIP W/ BASIC CABIN CREW
TRAINING

Submitted by:
ARGUELLES, Clara Jaine B.

Submitted to:
Mr. Ricardo Ruiz

1st Sem, S.Y. 2023-2024

 TABLE OF CONTENTS

I. Acknowledgement

II. Introduction / Company Profile

a. About the Company

b. Location Map/Vision/ Mission/ Objectives/ Owner of the
company
c. Policies of the company
d. Organizational Chart of the whole company
e. Facilities, Products or Services

III. Weekly Record Activities

1.Department – (Assigned Department)
A. Areas of discussion
a. Organizational chart of the company or department (where the
student was assigned)
b. Standard Operations & Procedures
c. Facilities & Equipment
d. Scheduling of the Workforce
e. Work Atmosphere on assigned department
f. Sanitation Procedures & Practices
B. Accomplished Weekly Report
C. Summary/ Take aways about the lesson learned during the
Internship Program
D. Strength and Weakness of the establishment
E. Recommendation
F. Appendices (must be in scanned copy)
a. Copy of the recommendation letter from the school (if applicable)
b. Copy of the resume of the student
c. Accomplished Internship Evaluation Form
d. Accomplished Internship Parental Consent
e. Copy of medical clearance and proof of Hepatitis A and B vaccine
f. Copy of the Time Card/ Attendance Report
g. Copy of the certificate of completion with company seal signed by
the HRD
h. Pictures taken during the internship for documentation
 I. Acknowledgement

I would like to express my greatest appreciation to all those who guided me to

complete these 12 days of on-the-job training.

First, I would like to thank our Almighty God for giving me strength and

guiding me throughout my journey. He taught me how to deal different kind of people

every day and to make friends with them. Our Almighty God also motivates me to finish

the 12 days of on-the-job training.

Second, I would like to thank my parents for giving me encouragement,

enthusiasm and invaluable assistance to me. Without all of this, I might not be able to

complete my OJT.

Thirdly, my deepest appreciation to our work immersion advisers Sir. Galen

Cid and Sir. Dennis Del Mar, for guiding us during our OJT. Thank you for being with us

all throughout.

To my classmates and batch mate who are with me since day 1, thank you for

being with me and for encouraging words that gives comfort to my heart. Thank you for

the friendship that we built and for those memories even for a short span of time that we

got when we do our OJT.

This Portfolio shows determination and hard work to complete the 12 days of

OJT in PTC Aviation Training Center Inc.

 II. Introduction / Company Profile

a. About the Company

PTC AVIATION TRAINING CENTER offers courses in flight attendant (FA) /

cabin crew training, aircraft maintenance, and flight dispatch to individuals who are

aspiring to pursue careers in the aviation industry, and to those who would like to further

enhance their existing aviation related skills.

PTC Aviation Training Center Inc. opened its doors for training in May

2016. It is the first aviation training center in the Philippines to use a full Airbus A320

Cabin Mockup, used by major airlines around the world to train their cabin crew.

PTC Aviation Training Center Inc. is 100% owned by PTC Holdings

Corporation, a Filipino owned holding company, that offers an integrated value chain of

services which include Shipping, Real Estate, Energy, Hospitality & Leisure, Aviation and

International Professional Placement.

The company aims to provide high-quality aviation training by investing

heavily in faculty training and development, as well as in industry-based training tools and

equipment to provide world-class aviation training in the Philippines.

 Located conveniently near the NAIA Airport complex in Paranaque City, Metro

Manila, Philippines, the Center offers various courses including aircraft maintenance,

flight attendant, and flight dispatch training.

Reinforcing its commitment to enhancing the global competitiveness of

Filipino aviation professionals, the Center has partnered with Jeppesen, a Boeing

Company, and AirportCollege.com based in Finland, to bring to the country training

courses that can equip trainees with certificates that will allow them to pursue specialized

work assignments within the aviation industry.

Industry-academic linkages remain a strong supplement to the Center’s training

programs. It has partnered with educational institutions and airline companies resulting in

the creation of a link between the providers of basic and tertiary level education, and the

end-users – airlines, MRO facilities, and other service-oriented companies.

PTC Aviation Training Center Inc. is committed to giving its trainees an EDGE in aviation

training thru:

E- Education

D- Development of Skills

G- Guidance

E- Empowerment
b. Location Map

Vision

We are the aviation training organization of choice in the region, offering products

and services that are assured of the highest quality and safety at the most competitive price,

worked with utmost dedication and competence in an atmosphere unmatched in customer

service.

Mission

We provide our customers the timely delivery of cost-competitive technical services

following the strictest standards in quality and safety not only in technique but in the use

and choice of tools and equipment.

 We commit to take care of our employees in their needs and provide opportunities

for growth in a fulfilling career that would develop them to become empowered

individuals who are highly-qualified, proud, healthy, and happy.

We work to provide our stockholders with healthy returns on their investments and

pursue growth plans by continuously improving operational efficiency.

We pursue contributing to the continuous development and growth of the local

aviation industry.

We also commit to environment-friendly practices in our operations.

Objectives

The company aims to provide high-quality aviation training by investing heavily in

faculty training and development, as well as in industry-based training tools and equipment

to provide world-class aviation training in the Philippines.

Owner of the Company

PTC Aviation Training Center Inc. is 100% owned by PTC Holdings Corporation,

a Filipino owned holding company by Carlos Salinas founded the Philippine Transmarine

Carriers (PTC)
c. Policies of the company

d. Organizational Chart of the Whole Company

Gerardo A. Borromeo
Chairman of the Board of Directors

Rodolfo Dino Z. Santos Abelardo Martinez Jr Monique V. Calo

General Manager Senior Training Manager Sales and Operations Manager

Ria Ama Galen Cid Maripaz Cruz

Instructor Instructor Instructor

Dennis Del Mar Ren La’o Jenneth Soller

Instructor Instructor Instructor
Abelardo Martinez Jr Abelardo Martinez Jr
Senior Training Manager Senior Training Manager Arlyn Caballero
Joel Jay Tuquib Derrick Dumaya
Instructor Instructor Instructor
Abelardo Martinez Jr
Senior Training Manager
 e. Facilities, Products or Services

BROADLANS PLACE

PTC MIL-COM CLASSROOM

CABIN MOCK UP EXTERIOR

CABIN MOCK UP FORWARD GALLEY

FLIGHT ATTENDANT JUMPSEAT

INSTRUCTOR’S TRAINING PANEL

A320 LAVATORY
DROP OUT OXYGEN MASK

A320 CABIN MOCK UP INTERIOR

EMERGENCY EXIT DOOR

A320 AIRCRAFT DOOR EXTERIOR

A320 EMERGENCY SLIDE

FIRE FIGHTING

MARAGONDON POOL
 III. Weekly Record Activities

1.Department – (Assigned Department)

Every discussion must be delivered with clarity and precision. This section

of the report should be formatted like a TABLE but in PARAGRAPHS.

Avoid duplicating the operations manual handbook. The Department is

where you have been assigned.

A.

AREAS OF DISCUSSION EVALUATION/

OBSERVATION

a. Organizational chart • Those from the higher

position to the instructors,
they are so great at making
and training their students.
They showcase their values
and mission to us, their
students. They are very
accommodating and didn’t
even intimidate us.

• Mr. Dennis Del Mar and

Chairman of the Board of Directors
Mr. Galen Cid, our
ensures that the board is effective in instructors are beyond

establishing and executing an amazing when they

handled us. Their lectures
organization's direction and strategy.
aren’t boring and very
 interactive for us, it is
important to be interactive
General Manager Director - Their
for us to not feel sleepy
responsibilities consist of developing especially it is a morning

general plan, managing personnel, and class.

defining policies.

Senior Training Manager- is in charge

of course and content development,

training delivery methods, resource

management to assure content

delivery, and continuing performance

management to ensure training is

effective and successful.

Sales and Operations Manager- make

certain that sales processes and teams

are running smoothly.

Instructors- Serve as experts,

Disseminating their knowledge through

lectures and activities.

b. Standard Operations & • Their procedure on

Procedures teaching their students is

• Proper grooming is a must both very exceptional. They

for boys and girls. taught us with their quality

• Be on time. of teaching based on their

experiences, since some of

them was a flight attendant

before and very

experiential in their career.

c. Facilities & Equipment • PTC’s facilities and

equipment are very

• A320 Emergency Slide - A slide efficient for our learnings,

for an emergency landing on the those help us to execute

ground or water. our activities well. Some of

• Cabin Mockup- It is used for their facilities and

equipment are new to us,

cabin crew training to do an
especially the equipment
actual scenario inside the aircraft.
inside the mock up cabin.
 • PTC MIL-COM Classroom- Used
during

lectures.

• PTC MIL-COM Skills

Development Center- It is where

the A320 AirBus is located.

• Safety and Emergency Equipment

Wall- Emergency kits, fire

extinguishers, portable oxygen,

lifevest, etc. can be found in this

area.

d. Scheduling of the Workforce • Their scheduling

We begin classes at seven in the workforce are aligned with

morning and end at noon. Prior to the their student’s schedule, so

start of the training, PTC sent us a fix everyone of us didn’t

schedule. experience any conflict in

terms of our schedules. Mr.

Gallen and Mr. Dennis, our

advisers were very

 e. Work atmosphere on • PTC’s environment is very

assigned department welcoming for us students.

Especially it is important for

us trainees to be feel more

comfortable. Their

atmosphere especially their

cabin and classroom are one

our favorite since it gives us

comfortability and easy

learning environment.

PTC Classroom- The room has an air

conditioner which keeps the room

temperature stable.
PTC Skill Development Center- A

spacious space where trainees can do

hands-on training.

Cabin Mockup- The space is an actual

aircraft

f. Sanitation Procedures & Practices • PTC is complying to their

sanitation and hygiene

procedure. This benefit us

They clean and sanitize the classroom,
trainees when in comes to
restrooms, and other facilities each day
health protocols, this keep us
after class.
safe and away from any

health problem since we are

still on pandemic.
B. Accomplished Weekly Report
 C. Summary/ Take aways about the lesson learned during the

Internship Program

- PTC’s basic cabin crew internship program helped us to gain knowledge

in terms of being a cabin crew or flight attendant. The proctors help and teach

us on some basic things that a cabin crew do inside the aircraft. We also learn

the basic medical assistance in case of emergency like CPR, checking of pulse

and etc. We also learn on how to properly operate the aircraft door and to use

the arm doors properly. They taught us on how to professionally stand out

against others, basic etiquette and posture of being a cabin crew and how we

should look in front of others as a cabin crew. Their program helped us also on

how we will pass the interviews when applying for the position, they taught us

on how we answer the question properly with precise answer and direct to the

point and being confident enough to our answers.

D. Establishment’s Strength, Weakness

STRENGTH

- One of the biggest strengths that PTC has is they have their own mock up cabin,

it was a biggest flex for the program. It can attract more student and they can use

it for the activities and program. It also can help the student to execute the

learnings properly. One of their strengths also is they have an approachable and

pleasant instructor that can help the students to learn and enjoy their OJT.
 WEAKNESS

- Their only weakness is they only have a limited time for activities such as

swimming and firefighting, those activities only take us a few hours that us

students don’t enjoy. They should allot more long time for those activities, because

swimming lessons cannot be learnt easily especially to those students who are

afraid and don’t know how to swim.

E. RECOMMENDATIONS

- PTC should do more actual activities rather than lessons, instead of just tackling

the lesson after that they should execute it into activities. Some of the students are

being bored if it is only a lesson for a day and not having an activity. Activities will

help us improve and knowledgeable enough, it also can gain us a new skill. More

activities will increase our willingness to learn and be agitated to know more in our

program. In the span of 2 weeks, we will enjoy and be thankful that this program

helped us a lot in the career that we want to take.

F. Appendices (must be in scanned copy)

a. Copy of the recommendation letter from the school (if applicable)

b. Copy of the resume of the student

c. Accomplished Internship Evaluation Form
d. Accomplished Internship Parental Consent
e. Copy of medical clearance and proof of Hepatitis A and B vaccine
f. Copy of the Time Card/ Attendance Report
g. Copy of the certificate of completion with company seal signed by
the HRD
h. Pictures taken during the internship for documentation