Key partners Key activities Value propositions Customer relationships Customer segments
OMOTENASHI STYLE-
CUSTOMER-CENTRIC CULTURE "THE CUSTOMERS COME FIRST" COMMUNITY ACTIVITIES
MARKETING AND "WHOLEHEARTED AND INITIATIVES
FOOD AND MERCHANDISE SUPPLIERS TECHNOLOGY INTEGRATION CUSTOMER SERVICE"
PROMOTION
4 PRIVATE LABEL BRANDS, SUCH
CUSTOMER RELATIONS STAFFS
CONTACT TO THANK THE
SEGMENTED AND DIVERSIFIED CUSTOMER BASE
RECORD AND ADD CUSTOMER
AS AEON TOPVALU, OFFERING CUSTOMER AFTER THE PROBLEM IS
SPECIALTY STORES PRODUCTS STRICTLY MANAGED
INFORMATION TO THE SYSTEM
SOLVED, MAKE A GOOD IMPRESSION
ENHANCING CUSTOMER EXPERIENCE BY JAPANESE STANDARDS TO KEEP THE RELATIONSHIP
LOCAL FARMERS FOR REGULARTORS LOYALTY & MEMBER
FRESH PRODUCE MAKE CUSTOMERS FEEL PROGRAMS
CUSTOMER CARE SYSTEM
MIDDLE-INCOME
IMPROVING E-COMMERCE LIKE THEY ARE SHOPPING FAMILY-FRIENDLY ENVIRONMENT
SOURCING PRODUCTS AND LOGISTICS IN JAPAN
AEON KIDS CLUB OPERATORS FAMILIES
DATA ANALYST KEEP UP WITH MODERN
PROGRAMS
EMAIL
SOCIAL NETWORK FANPAGE
INFLUENCERS DEVELOPING PRIVATE LABEL
CLEAR ORIGIN,
LONGSHELF LIFE ITEMS
CONSUMPTION TRENDS
CUSTOMER SATISFACTION SURVEYS
AND CONSUMER CONCERNS
& FACE-TO-FACE/ONLINE INTERVIEW
REWARD EMPLOYEES WHO MAKE YOUNG ADULTS
CUSTOMERS HAPPY
AND STUDENTS SENIORS
RETAIL TENANTS A WIDE RANGE OF PRODUCTS E-COMMERCE PLATFORM AND
MANUFACTURERS OMNICHANNEL SHOPPING
(FOR PRIVATE-LABEL Key resources LOST AND FOUND
SERVICE AFTER-SALES SERVICES
Channels
PRODCUTS) LOGISTICS AND VALUE SHOPPERS CONVENIENCE
DISTRIBUTION SHOPPERS
TRAINED STAFF MEMBERS WITH QUICK DELIVERY OF TRUSTED BRAND SOCIAL MEDIA ENGAGEMENT AND
COMPANIES MERCHANDISE OMOTENASHI SPIRITS FOOD ITEMS (BEFORE 4 PHYSICAL RETAIL STORES ONLINE MARKETING
PM EVERYDAY)
TECHNOLOGY STABLE PRICE EVEN IN
PROVIDERS FOR PROMOTIONAL TECHNOLOGY (E-COMMERCE
SALES VIA LIVESTREAM
THE EPIDEMIC PERIOD
E-COMMERCE PLATFORMS & MOBILE APPLICATION
ONLINE SHOPPERS ETHNIC AND
PLATFORMS, INVENTORY STORE LOCATIONS & (APP FOR PROMOTIONS,
MAINTAINING THE OMNICHANNEL
LOYALTY PROGRAMS) CULTURAL GROUPS
PARNERS FOR JOINT MANAGEMENT, SALES TRACKING, DATA INFRASTRUCTURE
DEFERRED PAYMENT POLICY &
ONLINE PLATFORM MARKETING
ANALYTICS TOOLS, ETC.)
FREE SHUTTLE BUS AND ADDING MORE FORMS OF ONLINE
AND APP CAMPAIGNS GIFT WRAPPING PURCHASE CUSTOMER SUPPORT TRADITIONAL ADVERTISING (PRINT
AN EFFICIENT CUSTOMER DATA & (CHAT, PHONE, IN-STORE) MEDIA AND TELEVISION ADS)
SUPPLY CHAIN
BRAND REPUTATION
INSIGHTS
SMALL TO MEDIUM-
PERSONALIZATION
PROMOTE HEALTHY LIFESTYLE SIZED BUSINESSES
EMAIL NEWSLETTERS (B2B)
LOCAL NGOS AND COMMUNITY GROUPS LOGISTIC INFRASTRUCTURE (WAREHOUSES,
EVENTS AND COMMUNITY ENGAGEMENT
FOR SOCIETY DEVELOPMENT PROJECTS PROVIDING CHILDCARE RAISING PEOPLE'S AWARENESS
TRANSPORTATION VEHICLES, ETC.)
ROOM AND ADRESSING SOCIAL ISSUES
OPERATIONAL COSTS PACKAGING AND
(SALARIES, UTILITIES, RENTS) Cost structure DELIVERY LOGISTICS Revenue streams E-COMMERCE SALES
PRODUCT SALES: 70-80%
EXPENSES OF TOTAL REVENUE
MEMBERSHIP FEES FROM
MAJOR COSTS ARE ASSOCIATED WITH SOURCING FRESH LOYALTY PROGRAMS RENTAL INCOME (LEASING SPACE TO
AND/OR HIGH QUALITY GOODS (INVENTORY COSTS) COMPLIANCE AND OTHER RETAILERS OR FRANCHISES)
REGULATORY COSTS PARTNERSHIPS WITH
LOCAL BRANDS (SHARED THIRD-PARTY ADVERTISING
TECHNOLOGY AND E- COSTS ASSOCIATED WITH SEASONAL AND
REVENUE ARRANGEMENT) WITHIN AEON'S STORES OR ON MIDDLE-INCOME
COMMERCE/OMNICHANNEL IMPLEMENTING MARKETING AND SPECIAL PROMOTIONS
AEON'S DIGITAL PLATFORMS FAMILIES
DEVELOPMENT COSTS SUSTAINABLE PRACTICES ADVERTISING EXPENSES
