Jesse Amankwaa
Contact Information
Toronto, Ontario
Email: jesseamankwaa@hotmail.com
Cell: 1+4168209294
Education
· York University Bachelor of Arts in Liberal Arts and Professional Studies 2015 - 2020
· Academic Major: Health and Society – The study of health and healing from a
multifaceted perspective.
Qualifications
· Solid knowledge of law enforcement and security practices and techniques
· Familiar with equipment such as elevator, lock, hydro, and fire alarm systems
· Ability to learn and effectively apply building and fire safety standards, by-laws, and
related legislation such as Criminal Code of Canada, Tenant Protection Act, Trespass to
Property Act, Mental Health Act and the Liquor License Act
· Ability to investigate and assess security incidents and use good judgement in
responding to emergency situations
· Courteous, tactful, diplomatic and patient while delivering the highest level of tenant
service
· Experience developing positive working relations with staff, tenants, police and fire
officials, and community agencies
· Track record of providing sensitive and respectful service to a diverse population (age,
race, language, gender, sexual orientation, culture and disability)
· Proven ability to establish harmonious positive relations with tenants, primarily with
youth, seniors and those with special needs
· Strong and effective interpersonal, and verbal communication skills
· Excellent listening, problem solving, conflict resolution and mediation skills
· Experience writing reports or letters daily using clear concise language
· Extensive knowledge and use of computer software such as Word, Excel and CLASS
(information data system)
· Willing to work varying/rotating shifts (including days, afternoons, evenings, holidays
and weekends) and to be re-assigned as necessary
Certifications
· Ontario Association of Chiefs of Police Certificate
· Valid Standard First-Aid and CPR C Certification
· Valid Security Guard License
· Valid, non-probationary, Province of Ontario class “G” or greater driver’s license
· HIGH FIVE Certification by Parks and Recreation Ontario to design and facilitate
programs addressing unique needs of individuals
· Valid Smart Serve Certification
Work Experience
Security Guard – VP Security 2022-2024
· Monitoring video surveillance for any unusual activity
· Performing security procedures such as metal detectors or bag checks
· Educating staff on proper security procedures and requirements
· Performing routine inspections of specific areas with documentation
· Communicating with local enforcement about any incidents
· Preventing criminal activity or detaining suspects who are found stealing, damaging property, or
performing other crimes
Special Needs Program Director – City of Toronto Parks and Recreation 2023-2024
· Directing, planning and administering recreational programs in the Adapted and
Inclusive department of Parks and Recreation
· Supports overall camp/program operation, planning, organization, direction and
administration of Adapted (Specialized) camps/program.
· Supports the recruitment and hiring of staff and volunteers
· Ensure the programs are modified, if necessary to promote an inclusive environment
· Interacts with staff, participants, spectators and other community members to build a
positive and cooperative network
Customer Service Representative – City of Toronto Parks and Recreation 2023-2024
· First point of contact for all who enter city-operated community centers
· Provide useful information and support to the public, as well as dispatch
communications to other staff within the building
· Answer phone calls with excellent customer service; providing accurate information to
the public and documenting interactions
· Keep daily logbook updated and monitor lobby area for anything out of the ordinary
Hallway Monitor – City of Toronto Parks and Recreation 2023-2024
· Patrol building interior hourly ensuring all safety standards are met, conduct wellness
checks in low-visibility areas like washrooms and change rooms
· Act as a floater, providing support to any program which was unexpectedly understaffed
such as youth sports programs or weight room attendant
· Provide access to and secure service areas such as multipurpose rooms and private
showers
· Take lead in de-escalation initiatives
Community Safety Team - One Community Solutions 2018 – 2023
· Crisis prevention and intervention, harm reduction, and community safety checks
primarily for individuals experiencing homelessness and shelter/respite clients
· Must be readily available to administer first-aid, naloxone, perform CPR, and use
automated external defibrillator
· Safeguard the health and safety of all individuals on site by closely monitoring high
traffic areas and signs of well-being by constant foot patrols and positive engagement
with tenants
· Advocate for client's well-being and self-empowerment; provide counsel if appropriate
Credit Card Contact Center Agent – Bank of Montreal 2022
· Provide customers with the best financial solutions based on their specific needs.
· Deliver outstanding customer service while processing complex financial transactions.
· Participate in bi-weekly performance reviews to consistently improve service delivery.
· Learn new complex computer processes in a fast-paced work environment.
· Complete procedures such as lost/stolen card, automatic bill payments, credit limit
increase and more.
Shelter Worker – Rige Associates 2021
· Collect, sanitize and organize tenant belongings in a safe manner at the height of a
global health pandemic
· Deliver excellent human-focused service to tenants experiencing housing instability.
· Uphold program rules, regulations and expectations consistently to maintain a safe
environment.
· Assist with maintaining tenant living spaces, personal hygiene and managing pests
· Hourly wellness patrols, scheduled food distribution and weekly medicine deliveries to
tenants
Volunteer Experience
Program Facilitator and Coordinator -Rexdale Youth Mentorship 2023 – present
· Lead in the itinerary document creation and virtual presentation of a weekly two-hour
Homework Club session for a select group of youth from Toronto Community Housing
communities
· Personally responsible for the group mentoring activity within Homework Club session
· Provide support in Physical and Mental Health Program
· Create and host virtual workout plan and mental health activity
· Participate in weekly team meetings to consistently improve our service delivery to the
community
Offensive Position Coach - Etobicoke Eagles Football Club (2017 – present)
· Instructor for offensive football training and skill development of age 14-18 youth
· Assist in the facilitation of a two-hour practice twice a week and one game once a week
from May to August
· Mentor a diverse set of youth to leverage their athleticism to access education and
open-minded views of success
Recruiter - Off The Block Football (2017 – 2022)
· Search for local athletic potential and connect them to a pool of post-secondary
institutions
· Discuss post-secondary education opportunities with families of athletes
· Interview student-athletes during organizational events and training sessions
· Produce content and manage social media page
