Balance
of Nature
Outbound Customer Sales
Hi, this is (insert your name) from Balance of Nature,
I was reaching out to you today to thank you for being a
valued customer of Balance of Nature. We noticed that
you had canceled your membership with us.
We are offering you a 40% discount if you choose to
Voicemail become a Preferred Customer again. If you are
interested, please give us a call back at (877) 412-2526 as
Script soon as you can.
Keep in mind that this is a limited time offer.
As always we look forward to hearing from you and want
to thank you again for choosing Balance of Nature.
"Hello, this is _____ from balance of nature, we noticed
your account hasn't ben receiving orders lately and
we are calling to help update the payment method so
you can continue receiving your fruit and veggie
Declined ReA supplements"
Script "Hello, this is ________ from Balance of Nature. We've
noticed your account hasn't been active recently.
Let's update your payment method so you can
continue receiving your fruit and veggie
supplements."
Contact
Hello, this is (insert name) from Balance of Nature. How are you
doing today?
Call Flow (Opening should be high tone)
Interview
Identify the reason for cancellation of the account
Identify why you are calling the customer today
Education
Ensure the customer understands the benefits of Balance of
Nature products
Agreement
Verification of address and payment method
Receive acknowledgement from customer that there will be a
monthly re-order
Close
Summarize the call
Explain the product / tell them what's recommended for them
(take 3 fruits and 3 veggies everyday)
Thank the customer for being with Balance of Nature
Canceled Guide
Hi! My name is {Agent Name} , from Balance of Nature. Am I speaking with ____? Great. How are you
doing today?
I was reaching out to you today to thank you for being a valued customer of Balance of Nature. We
noticed that you had canceled your membership with us, is that correct?
May I ask why you had canceled your membership with Balance of Nature? Find Ruin and Effect (ex:
Are there any health concerns that got you interested in BoN?) Are there any concerns you might
have coming back to Balance of Nature?
OR
Well I am giving you a call today to let you know about our promotion for 40% off if you choose to
ReActivate your account.
Verify information (ex: Could I please have you verify the address (never give out information)….is
the card ending in____ still good?)
If not interested
Talk about Benefits (holds, no fee for cancellation, discounted rates, notify the customer that they
are not tied to a contract)
How you can
provide a solution?
How many F&V are you currently taking a day?
Mention Fiber and Spice if they have yet to try it (these are
especially for customers who are not satisfied with F&V or
simply cannot afford it)
See if they qualify for a senior/ veteran discount?
How is this affecting your quality of life?
What were you hoping Balance of Nature could help you
with when it comes to your health?
CLOSE CALL
If no Sale …
Thank them for taking the call today and for trying BoN. Let them know that they are able to
become a member with us again in the future.
Please note that you are eligible to place a one time order for them if that is what they
want.
If Sale ….
Mention this at the end of EACH call:
Thank you. Before I finalize your order I need to confirm that you are agreeing to the charge
of $___ on your card today for {product} to be shipped to {address} and arriving at your
home in the next 3-7 business days. There will be a recurring charge of $___ every 28 days
until you inform us to make a change to your account. Does this sound good to you?
Thank the customer for choosing BoN
Prices
F&V Multi Set WHS
35% $45.47 $84.44 $71.47
F&V Multi Set WHS
40% $41.97 $77.94 $65.97
F&V Multi Set WHS
50% $34.98 $64.95 $54.98
Discounts
Customers can order a limit of 3 sets with the discounts.
Senior Discount if customer is over 65 or someone in their house
(ask for birth date)
If a customer asks for the Veterans discount, we need to get some sort of
information from them about their service.
It can be with membership fee or without membership fee ($24.95)
For recurring orders only
Temporary OB Customer Sales
Daily Bonus Payout
Part Time
F&V Multi Set WHS
$50 $75 $100
4+ SALES 8+ SALES 10+SALES
$300 $500 $600
25 in a week 30 in a week 40 in a week
$500 $800 $1000
Temporary OB Customer Sales
Daily Bonus Payout
Full Time
F&V Multi Set WHS
$50 $75 $100
6+ SALES 10+ SALES 12+SALES
$300 $500 $600
35 in a week 40 in a week 50 in a week
$500 $800 $1000
Schedule OB
Customer Sales
Jonathan Allan Chuy Zamira Casandra Izel
Entrada 8:00 8:00 8:00 9:00 9:00 8:00
Break 10:15 10:00 10:15 11:00 11:00 10:00
Lunch 12:30 12:00 12:30 - - -
Break 15:00 14:00 15:00 13:00 13:00 12:00
Salida 5:30 5:30 5:30 15:00 15:00 14:00
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Use these design resources in
your Canva Presentation.
Happy designing!
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Use these design resources in
your Canva Presentation.
Happy designing!
Don't forget to delete this page
before presenting.
